nVideon TLC, Tel-Lynx Guardian Plus, TLC Plus, Tel-Lynx Guardian User Manual

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Tel-LynxTM User’s Guide

July 12, 2015

 Introduction

Welcome to the Tel-Lynx family of Personal Telephone Assistants. Tel-Lynx

coordinates and screens mobile and land-based phone calls in your home and home office using patented processes and techniques. By connecting your single and/or two-line telephones to up to two mobile phones and up to two landlines1 (or one landline and Skype™

freedom to handle all your calls and text messages3 throughout your home. When Tel-Lynx is connected to laptops, PCs, and tablets, you'll have even more flexibility with calls and texts.

You can quickly and easily start making and receiving phone calls with Tel-Lynx. Then take your time to learn about its many features, and to decide which ones you’ll use in your home or home office.

), Tel-Lynx provides you the

….

Line 1

Line 2

….

Optional use with PC(s)

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Bluetooth

TLC

LAN

USB

Mobile 1 Mobile 2

Landline

Telco

Router

Skype

Figure 1

A landline could be a traditional copper wire, VoIP (provided by your cable company, Ooma®, Vonage®, etc.), or wireless home service (Straight Talk® Home, Verizon's Home Phone Connect, AT&T's Wireless Home Phone Service, etc.). Tel-Lynx is compatible with any phone service you can plug a traditional telephone into. Connection to a second landline requires TLC Plus or Guardian Plus.

Tel-Lynx must be attached to a PC (running the Skype Desktop Client) using the provided USB cable.

Text message access requires TLC's free app running on your smartphone.

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Tel-Lynx comes in four versions. If you have mobile phones, you’ll want TLC or TLC Plus; if not, Tel-Lynx Guardian or Guardian Plus are for you.

 Tel-Lynx Connexion (TLC)

o supports up to four (4) outside lines (phone services) for four

independent, simultaneous calls using two (2) mobile phones, a landline4, and Skype; accommodates two inside telephone lines connected to single or two-line telephones (see Fig. 1)..

 TLC Plus

o adds to TLC support for a second landline in place of Skype.

 Tel-Lynx Guardian

o supports up to two (2) outside lines (phone services) for two

independent, simultaneous calls using one landline and Skype; accommodates one inside line connected to standard single-line telephones.

 Tel-Lynx Guardian Plus

o adds to Guardian support for a second landline in place of Skype;

accommodates a second inside line connected to single or two-line telephones.

Tel-Lynx includes a personal phone book (with TLC and TLC Plus, it can be downloaded from your mobile phones) to keep track of all your contacts.

Using any push button or rotary dial telephone, you can easily Dial-By-Name any contact in Tel-Lynx 's personal phone book. Tel-Lynx also provides easy redial, call back, and speed dial operation.

Perhaps best of all, Tel-Lynx automatically screens calls, so that absolutely no robocalls, including political robocalls, will ever ring your telephones. And it does this without causing the people you know any hassle. You decide which phone services you want screened. For example, if you don't get unwanted calls on your mobile phones, you can choose to not screen those calls and only screen your home phone service.

As your personal telephone assistant, Tel-Lynx uses your personal phone book to screen your incoming calls. New callers go through a one-time patented qualification process, while the people in your personal phone book get through instantly. Most importantly, all unwanted robocalling machines get blocked! And you can set up Tel-Lynx with phone numbers for the automated calls that you do want, such as those from your doctor’s office, pharmacy, school, or community emergency alert system.

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When your telephone does ring, distinctive ringing will let you know who the call is for. When you answer your telephone, Tel-Lynx will announce the caller's name and the outside line they are calling in on. You can then take the call, send it to voice mail, or block the caller. You can listen in while a caller leaves a message, or change your mind and take the call. You can do all this from any telephone, PC, laptop, or tablet in your home5.

When you’re away from home, TLC and TLC Plus can automatically and

selectively transfer incoming Skype™ and landline6 calls to your mobile phone. You can select which contacts’ calls will be forwarded, and you'll never

have to turn this feature on or off.

With TLC and TLC Plus, you can also send and receive mobile phone text

messages using your home telephones, PCs, laptops, or tablets7. You can

leave your mobile phone on its charger and never miss a call or text again!

You can set up Tel-Lynx so that your telephone only rings for the calls you want and only when you want them using contact types. You can set regular Do-Not- Disturb periods for your workday, sleep, and awake hours for workday contacts, normal contacts, and super contacts, and you can temporarily override the schedule. Tel-Lynx always allows urgent calls from your super contacts to get through.

Tel-Lynx supports seven users plus a general user called anyone. Each user is assigned a voice mailbox and can be assigned one of nine ring patterns for receiving calls. Tel-Lynx also works with services like RingMaster® for use with fax machines or to identify the called party with different incoming ring patterns on your landline.

You can set up an administrator contact who can remotely manage Tel- Lynx's phone book, new call list, and settings. This is great for caregivers who want to provide Tel-Lynx to a loved one to protect them from telephone scammers. They can call in remotely and listen to new caller voice mail and add new callers to the phone book when appropriate. Tel-Lynx can also be operated in a mode where only those people in its phone book are allowed through. All others go through the one-time qualification process, but can only leave a voice mail, so no telephone scammers can get through.

When using Tel-Lynx with a PC, you can record your phone conversations.

Note: In some states, recording phone conversations may be illegal without the permission of all parties to the conversation. Know the legal requirements for recording a phone conversation before using this feature.

Tel-Lynx can conference its outside lines as well as work with the 3-way

calling capability of your landline and mobile phones. And it also works with Skype's 24-way conferencing.

Windows Vista, Win7, and Win 8 PCs, laptops, and tablets supported.

Forwarding on your landline requires 3-way calling service.

Requires TLC's free Android Phone App.

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Additional features include timers and alarms, as well as an intercom that makes communication by PC, laptop, or tablet easy and convenient for TLC users. Tel-Lynx keeps track of your calls in a log, including phone number, time, date, length of call, and the name of the line that was used to make or receive the call. You can download the log with Tel-Lynx software running on an attached PC.

Some offices and communities use a PBX that requires that you dial 9 for an outside line. If the PBX can be used with standard telephones, Tel-Lynx is compatible with it. Tel-Lynx can be set up to call both internal extensions and outside phone numbers, and with Tel-Lynx you won’t have to dial 9 first.

Tel-Lynx is not associated with any particular mobile or landline phone service, so you are free to keep, get rid of, or change phone services whenever

you want. Best of all, there are no monthly fees for using Tel-Lynx.

It’s easy to set up and use Tel-Lynx to make and receive phone calls using a cordless telephone set. Please take the time to carefully read through this manual to familiarize yourself with Tel-Lynx’s many additional powerful features.

At www.tel-lynx.com, you’ll find frequently asked questions and answers, downloadable updates, and video tutorials that describe how to install and use Tel-Lynx products.

 Requirements and Compatibility

Tel-Lynx is compatible with push button and rotary dial telephones and mobile phones that have Bluetooth®. Tel-Lynx can also be connected to a PC running Windows Vista, Windows 7 or Windows 8 to provide home network and Skype™ connectivity.

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 Using this Manual

When reading this manual with Adobe® Reader®, you will find many hyperlinks highlighted in purple. To follow a hyperlink, hold down the 'Ctrl' key and click on the link. To return from the linked page, hold down the 'Alt' key and hit the 'Left Arrow' key.

 Definitions

Caller ID is a system that sends a caller’s phone number (and optionally their name) before or while ringing a phone line.

A contact type is used when setting a Do-Not-Disturb schedule, and defines whose calls will be allowed through. Calls are allowed through:

 from a normal contact during your waking hours;  from a workday contact during your workday hours;  from a super contact at all times;  and never from a blocked contact.

The contact type can be set to administrator. An administrator is like a super contact, plus they can remotely manage the Tel-Lynx system.

To double flash means to depress the telephone switch hook for about one-half second, then release, then immediately depress the switch hook again for one half second.

DTMF stands for dual-tone multi-frequency signaling. Push-button telephones (sometimes referred to as touch-tone telephones) use DTMF signaling to dial phone numbers. This differs from rotary dial telephones, which use pulse dialing. Push-button telephones slowly replaced rotary dial telephones between the mid1960s and 1990.

To flash means to depress the telephone switch hook for about one-half second and then wait for Tel-Lynx to indicate what to do next.

A home telephone may be a cordless, corded, or rotary dial telephone.

A hyperlink is an electronic link that provides direct access from one place in a document to another in the same or a different document.

An inside line is an independent communication path or line between the Tel-Lynx system and either a telephone or a USB headset connected to a PC. Inside lines are identified as inside line 1, 2, 3, or 4. Telephones are connected to lines 1 and 2, and PC audio devices are used on lines 3 and 4 .

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A landline is a wired voice communication line that has a unique phone number assigned by a Telco or VoIP service provider. Tel-Lynx connects to a landline with a modular telephone cable.

A mobile phone transmits and receives over-the-air and is not restricted to operating in and around your home. Mobile phones are assigned a unique phone number by the wireless carrier that provides the mobile phone service. Tel-Lynx connects to mobile phones using Bluetooth®.

A modular telephone cable connects a telephone to Tel-Lynx, and also connects Tel-Lynx to a Telco landline or to a VoIP provider’s Internet gateway using either the RJ-11 or RJ-14 Telco standard. The cable has either one pair of wires (RJ-

11) for a single-line telephone or two pair (RJ-14) for a two-line telephone.

A new call has a phone number with no record in the Tel-Lynx phone book. It may be a number that you called, or it may be that a call has come in from this number. Qualified new calls create a contact in the new call list. Contacts in the new call list can be added to the phone book, and may eventually drop off the list if not added to the phone book.

An outside line is a communication path or line to a service provider such as a

Telco/VoIP provider, mobile phone service provider, or Skype™. Outside lines

are assigned a unique identifying phone number by their respective service provider. In the US and its territories, Canada, Bermuda, and many of the Caribbean Islands, this number is assigned according to the North American Number Plan (NANP). It is eleven digits long and always begins with a one.

A PBX or Private Branch Exchange is a telephone system that operates within a business or residential community of telephone extensions. It provides the means for the telephone extensions to communicate with each other and the

Public Switch Telephone Network. Within a PBX, a caller can usually dial another

extension directly using only three or four digits, and must dial a '9' before dialing a regular telephone number on the Public Switch Telephone Network.

PSTN stands for Public Switch Telephone Network. It is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators, providing infrastructure and services for public telecommunication.

A qualified new call is a call from a new caller that has successfully gone through a one-time process to make sure the new caller is not a robocaller.

The secret code is the four digit code used to access the Tel-Lynx setup menu. The factory default code is "1234". You can set the secret code using the setup menu.

A service provider is a Telco, VoIP company, wireless carrier, or Skype™.

Skype ™ is a PC-based VoIP service. Tel-Lynx connects with Skype™ over a

USB cable. Skype is a trademark of Skype. It can be used for computer-to-

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computer communication using Skype™ names. You can also set it up with a phone number and place and receive calls to and from other phone numbers.

A switch hook is used to switch the telephone between an idle, on-hook condition that allows the telephone to ring, and an active, off-hook condition that allows you to place or answer a call. Most rotary dial telephones have a handset (with a microphone and speaker) that depresses the switch hook when the telephone is idle. The switch hook is hidden on cordless telephones and is activated by a button or buttons near the keypad.

A Telco is a phone company (such as AT&T) that provides voice communication service over a land-based Public Switch Telephone Network (PSTN) to many other telephones.

A telephone is a device that transmits and receives voice communication over a pair of wires. It has either a push-button keypad or a rotary dial. It may be cordless, but it always connects through a pair of wires in your home or business, as opposed to a mobile phone, which communicates strictly over-the-air. Tel-Lynx provides full support for cordless, corded, and rotary dial telephones.

An urgent call is a call from someone who believes they need to talk to a Tel-Lynx user immediately, even if the user has Tel-Lynx in a Do-Not-Disturb mode.

An unknown caller has no record in the Tel-Lynx phone book or new call list.

VoIP or Voice over IP is Voice over Internet Protocol service, provided by cable companies or by companies such as Skype™, Vonage®, Ooma®, and others. Tel-Lynx will interface with VoIP services other than Skype™ via that company’s

VoIP gateway box, connected to Tel-Lynx’s landline port.

A wireless carrier is a company such as AT&T, T-Mobile®, Sprint®, Verizon, or others that provide phone service to mobile phones. It may be referred to as a mobile or cell phone service provider or carrier. Some wireless carriers provide a wireless home phone service that can be interfaced to Tel-Lynx's landline port.

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 Safety Information

 911 Emergency Service

When a Tel-Lynx user places a 911 emergency call, Tel-Lynx will override the

Do-Not-Disturb feature and switch into Ring-through mode, allowing all calls

directly through for one (1) hour8. This ensures that returned emergency calls get through without delay. When the emergency is over, at the dial tone, you can press # 6 # to cancel the override feature.

When a user makes an emergency call, Tel-Lynx will select an available outside

line based on the user-defined shared outside line calling table for emergency

calls, unless the user specifies a line before dialing 911 (see Selecting an

Outside Line).

It is imperative that the emergency calling table is setup correctly; otherwise you may not be able to place an emergency call at a critical time. As of this printing, Skype™ does not provide 911 emergency call services for the US; therefore, you should NOT use Skype™ as an outside line for emergency calls. By default the emergency calling table is setup to dial out first

on the landline if it is available, then on mobile phone 1 if it is available, then on mobile phone 2 if it is available.

If you change the default emergency calling table setting and specify Skype, you should specify it as the last line to try when all others fail. You can program a

phone number that Skype™ will call when you dial 911 on a Skype™ line. Be sure to program an appropriate phone number for your area.

 Power Interruptions

If the power is out or Tel-Lynx is not operating for any reason, no calls, not even emergency calls, can be placed or received through Tel-Lynx. If this happens, you can call 911 directly on your mobile phone, or, if you have a

Telco line, you can connect a wired telephone directly to it to call 911.

Remember that most cordless telephones cannot be used when the power is out.

It is highly recommended that you put your cordless phone base station and Tel-Lynx on a UPS (uninterruptable power supply) to avoid service interruptions during power outages.

It is also safe practice to place a wired telephone in parallel with Tel-Lynx on your landline (if you have one) so that the wired telephone can be used in an emergency when the power is off. You can silence the ringer on the

The call to 911 must last for at least 10 seconds in order for Tel-Lynx to switch into ring through mode.

This avoids accidental 911 calls from switching modes.

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wired telephone so that incoming calls will not ring it. During national, regional, or local emergency situations involving severe weather or other emergency situations, you should turn the ringer back on so that emergency calls can get through even when the power is out.

Warning: You should not attempt to use your landline with both Tel-Lynx and

the parallel wired telephone at the same time. This can cause Tel-Lynx to not

behave as expected.

Following a power interruption, Tel-Lynx’s internal clock must be reset. If Tel-Lynx is attached to a PC running the Tel-Lynx service program or a Smart Phone running the TLC app, the PC or Smart Phone will automatically reset Tel-Lynx s clock. Otherwise, the first call that comes in on the landline with caller ID will reset the clock.

If you pick up the telephone before a call comes in, or if the PC/Smart Phone has not reset the clock, Tel-Lynx will tell you that the power was interrupted and will ask you to set the date and time. Since Tel-Lynx records the current day, month, and year every day, you should only need to reset the time if the power interruption did not span a day (i.e. you may enter # for the year, month, and day). If the power interruption spans two or more days, the date will also need to be corrected.

Remember that during a power failure, Tel-Lynx cannot be used to place or answer calls, so you will need to provide a way to make emergency calls (see

911 Emergency Service).

 Surge Protection

It is recommended that you provide surge protection for Tel-Lynx’s A/C adapter to help prevent damage that can be caused by lightning and other electrical surges from outside your house.

Although Tel-Lynx has surge protection on its landline port, if you have home phone service from your local telephone company, it is advisable to provide an external surge protector on Tel-Lynx 's landline connection as well.

Many power strips and most UPSes provide A/C line surge protection and some UPSes provide telephone line surge protection as well.

 Using Tel-Lynx with Telephones

Tel-Lynx acts as a telephony firewall situated between your telephones and your

phone services (mobile phones, Skype™ and/or landline). Tel-Lynx unifies and

standardizes your use of your phone services and prevents unwanted calls from ringing your telephones. Tel-Lynx provides all its functions seamlessly, without changing the basic way you use your telephones.

Tel-Lynx has two basic modes of operation: Call mode and Menu mode.

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Call mode is used in the traditional way (with dial tone and ringing) to place and receive calls, but adds a telephone assistant to guide you when appropriate. And you can Dial-By-Name at the dial tone from standard touch tone and rotary dial telephones to make it even more convenient.

Menu mode is used to access Tel-Lynx’s features, such as Do-Not-Disturb, timers, voice mail, call conferencing, and phone book management. To enter or exit the menu mode, flash the switch hook on your telephone.

Tel-Lynx guides you through its menus using voice prompts. Although it’s not necessary to know how to navigate the menu system before using it, it’s a good idea to read this manual to get acquainted with Tel-Lynx’s many features.

Note: If you press a key, dial a digit, or flash the switch hook while Tel-Lynx is speaking, Tel-Lynx will stop speaking and instantly respond. You do not have to wait for Tel-Lynx to stop or even start speaking before acting.

 Touch Tone Telephones

You control and respond to Tel-Lynx using your telephone’s push-button keypad and switch hook, and you listen to Tel-Lynx’s responses and prompts over your telephone’s earpiece.

A typical modern push-button telephone keypad is laid out as follows:

1 2 3 4 5 6 7 8 9 * 0 #

Each key has either a number, a number with letters, or the symbols + or #.

Keypad letters are used to enter names when dialing by name or when using the Tel-Lynx phone book. Note these additional designations:

Use the 1 key for ampersand (&), apostrophe (‘), at (@), dash (-), and 1. Use the 0 key to designate a space and the number zero.

Note: The 1 key is used like this: ! and the 0 key is used like this: ".

If you’re using an old telephone keypad or a rotary dial telephone, you’ll notice that the Q and the Z are missing, so you’ll have to remember their positions. Here are the buttons for Q: 7 and Z: 9.

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Note: When entering names into Tel-Lynx, you will press the key associated with the letter you want to enter the number times corresponding to the letter's position on the key (e.g. for the letter 'C' you would press the C key three times quickly).

When Dialing-By-Name, you only press the key once for each letter.

The * and # keys are used extensively by Tel-Lynx. They have different functions depending on whether they are entered at the dial tone or after another key has been pressed.

Note: Cordless telephones do not have a visible switch hook. They have a button near the keypad called flash that is used to flash the internal switch hook in their base station. Use this button whenever this manual calls for you to flash the switch hook.

 Rotary Dial Telephones

Tel-Lynx allows rotary dial users to easily navigate its menus and to Dial-ByName. You can also navigate phone trees that require touch tones while on a call. Tel-Lynx 's menus and Dial-By-Name feature make use of the touch tone * and # keys. Tel-Lynx uses the switch hook in a special way to provide the equivalent of these keys when rotary dialing.

 When on a Call (on Rotary Dial Telephones)

To navigate phone trees, Tel-Lynx will generate touch tone signals that correspond to any digits you dial on a rotary telephone. To generate a touch-tone *, flash the switch hook and then dial 1. To generate a touch-tone #, flash the switch hook and then dial 2. To enter Tel-Lynx’s On a Call Menu , flash the switch hook and then dial 3.

Note: When you are on a call, Tel-Lynx always audibly reminds you of your options after you flash the switch hook.

 When in a Tel-Lynx Menu (on Rotary Dial Telephones)

Flash the switch hook once to enter a * or double flash to enter a #.

 When Dialing (on Rotary Dial Telephones)

After dialing at least one digit, flash the switch hook to enter a * and Double flash to enter a #

To enter a * at the dial tone (before dialing any digits), dial 0, then immediately flash the switch hook. For example to dial * 6 7 you dial 0, then flash the switch hook, and then dial 6, then 7.

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To enter a # at the dial tone, dial 0, then immediately double flash the switch hook. For example to dial # 2, dial 0, then double flash the switch hook, hear "pound", and then dial 2.

To make redialing easy with rotary dial telephones, we break the switch hook rules. To redial quickly, double flash the switch hook at the dial tone (without dialing any digits). Tel-Lynx will redial the last call. This is equivalent to dialing * * at the dial tone on a touch tone telephone.

Note: If you double flash the switch hook at the dial tone, Tel-Lynx will assume you are using a rotary dial telephone. Tel-Lynx presents menus in a different way when you’re using a rotary dial telephone, so be sure to use this re-dialing method only if you are using a rotary dial telephone.

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Look for boxes like the one below throughout this manual, where you will find instructions for using Tel-Lynx’s features with a rotary dial telephone.

Rotary Dialing: Rotary dial instructions for the equivalent push-button functions will be found in gray boxes like this.

 Tel-Lynx Users & Lines

Out of the box, Tel-Lynx has one user (the 'anyone' user) enabled, with its own mailbox. The anyone user cannot be removed, disabled, or assigned to an outside line. It is automatically selected when Tel-Lynx answers any outside line that has no other user assigned. You can add up to seven more users, each with a separate mailbox. Each user can be assigned to receive calls on one or more outside lines.

 Outside Lines

Outside lines are connected to your mobiles phones through Bluetooth, to your home phone service(s) through a standard telephone cord, and to Skype through a USB cable.

 Personal vs. Common

A common outside line has more than one user assigned to it, whereas a personal outside line has only one user assigned to it. For example, the landline9 that comes into your home or business typically has more than one user, so it’s a common line. Tel-Lynx allows mobile phones to have only one user, so a mobile phone is a personal line.

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In Personal Assistant modes, Tel-Lynx will ask a person calling in on a common outside line to select a user from the list of users assigned to that line. Tel-Lynx will then ring your telephone with a distinctive ring for the user the caller wants to speak with. If the caller’s contact info has the person only called attribute set, that user is automatically selected, and their distinctive ring is used to ring your telephone. If the call goes to voice mail, it will go to the selected user’s mailbox.

 Ring Pattern Detection on your Landline

Tel-Lynx can detect different ring patterns provided by services such as RingMaster®, Ident-a-Call, or Smart Ring®. You can set up Tel-Lynx to assign each ring pattern to a specific Tel-Lynx user or to the anyone user. If a ring pattern is assigned to anyone, Tel-Lynx will ask callers who they want to speak with (this is the factory default mode). If a ring pattern is assigned to a specific user, Tel-Lynx will automatically select that user when a call with that ring pattern comes in.

Tel-Lynx can also be set up to ignore (not answer) a specific ring pattern.

 Inside Lines

Your inside lines are connected to your telephones through a standard telephone cord, and optionally to your PC through a USB cable.

 Ring Modes

Calls to a given user can be set to ring both inside telephone lines, one particular inside telephone line, or one particular inside telephone line and then the other if the first line is busy.

 Distinctive Ringing

Tel-Lynx is set up from the factory to ring your telephones with a distinctive ring pattern for each user. You can change the ring pattern for each user, choosing the standard ring or one of eight distinctive ring patterns. When Tel-Lynx is in a Personal Assistant mode, it always determines who a given call is for before ringing your telephones with a distinctive ring pattern. When Tel-Lynx is in Ringthrough mode, calls to a common outside line will ring with the anyone user’s ring pattern unless the caller's contact information has the "Person normally/only called" attributes set. Regardless of the answer mode, if a caller calls in on a

personal outside line (mobile phone), Tel-Lynx will ring your telephones with the

associated user's ring pattern.

 The Tel-Lynx Phone Book

The Tel-Lynx phone book makes it easy to place calls using names so that you don't have to remember phone numbers (see Dial-By-Name).

There are four ways to populate your Tel-Lynx phone book with contacts:

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 Import contacts from your mobile phones (TLC and TLC Plus only; see

Importing Contacts from a Mobile Phone).

 Enter contacts using a telephone handset (see Enter or Edit a Name in the

Tel-Lynx Phone Book and Auto-Create Contact Option).

 Use the Tel-Lynx application on a Windows PC or Smart Phone.  Move new callers (from the new call list) to the Tel-Lynx phone book after

you make or receive new calls.

Tel-Lynx can maintain a list of over 3000 contacts, shared between its phone book and its new call list. Each contact can have a name and up to eight phone numbers with associated number types (i.e., home number, mobile number, etc.). Both the new call list and the phone book are ordered from most recent to oldest call.

When you make a call to a phone number that is neither in the new call list nor in Tel-Lynx’s phone book, Tel-Lynx can create a new contact. You must have Auto

Create Contact enabled.

Note: Tel-Lynx keeps track of which device sourced or "owns" a contact. Tel-Lynx is the owner if the contact is created on Tel-Lynx using a telephone or

PC, Mobile Phone 1 is the owner if the contact is imported from Mobile Phone 1, and Mobile Phone 2 is the owner if the contact is imported from Mobile Phone 2.

Imported contacts with the same name and phone number as a contact already in Tel-Lynx's phone book are merged, including where they came from ("owner"). In order to remove a contact from Tel-Lynx's phone book, that contact must be removed from all sources. If the source is a mobile phone, the contact must be removed from the mobile phone, and the mobile phone's phone book must be re-imported in order to remove that contact from Tel-Lynx.

 New Call List

The new call list stores contact information for new calls (i.e., calls to or from people who are not in Tel-Lynx's phone book). It is kept separately from the phone book. Like the phone book, the new call list is used by Tel-Lynx to identify and announce incoming calls when in a Personal Assistant mode, and is

optionally searched when dialing by name.

A new call entry is created when someone who is neither in the new call list nor in Tel-Lynx’s phone book calls in, and Tel-Lynx is in Personal Assistant mode.

When you manage new calls, you can add new contacts to the phone book, change their name and other attributes, or delete them from the new call list.

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Note: Phone book entries with no voice tag (typically created by robocalling machines blocked by Tel-Lynx) are automatically deleted. However, the caller ID for these deleted entries is still recorded in the caller ID log. You can press # # 5 at the dial tone to review the caller ID log.

 Contact Attributes

Contacts in the new call list or in the phone book have the attributes listed below. These attributes can be changed while managing the phone book. Each attribute title below is a hyperlink to how to set it.

 Name

The Name is used when you place a call using Dial-by-Name, and when you receive a call, the name is sent as Caller ID to your telephone handsets.

The 'Name' field can include two names. A space separates two names into first name and second name. Be sure to enter a first name and second name that you’ll easily remember when you want to place a call.

John Smith: John is the first name, Smith is the second name.

If you are creating one entry that includes two contact names, use an ampersand (&) to divide the two names into separate, searchable contact names. You don’t need spaces on either side of an ampersand—they’re ignored, and they take up space on the Caller ID screen.

John&Mary Smith: John Smith and Mary Smith are two separately searchable names.

J Jones&M Smith: J Jones and M Smith are two separately searchable names.

In Business entries, ampersands are ignored in searches!!

AT&T Atlanta (Business contact): ATT is the first name, Atlanta is the second name. The ampersand is ignored.

Note: Avoid using middle names and middle initials, as they are ignored when Dialing-by-Name, and they take up space on the Caller ID screen. However, they can be helpful when two different contacts have the same first and second names.

Here is an example of how not to create an entry:

Dr John Smith Jr: Dr is the first name, Jr is the second name. John and Smith are ignored as middle names. A better entry might be Dr J Smith.

Note: If only one name is entered for a contact, it is considered a first name.

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 Voice Tag

A voice tag is an audio recording of a contact’s name, and is created :

 by a new caller the first time they call in,  by a Tel-Lynx user the first time they call a new contact, or  by a Tel-Lynx user when entering a new contact into Tel-Lynx’s phone

book.

Voice tags can be up to about four seconds long.

 Contact Type

Contact type is most often used when the Do-Not-Disturb schedule has been enabled. The Do-Not-Disturb schedule is used to allow calls through or send them to voice mail.

 Calls from Normal contacts are allowed during defined waking hours.  Calls from Super contacts are allowed at all times.  Calls from Workday contacts are allowed during defined workday hours.  Calls from Blocked contacts are never allowed, even when the Do-Not-

Disturb schedule is disabled.

 Calls from Administrator contacts are always allowed.

The Do-Not-Disturb schedule can be overridden by a temporary Do-Not-Disturb

period where you can set which contact types will be sent to voice mail.

An administrator contact has all the characteristics of a super contact plus the ability to remotely manage Tel-Lynx's phone book, new call list, and its settings. When an administrator contact remotely calls into Tel-Lynx, Tel-Lynx will ask them to select the user they wish to speak with, even when there is only one user. This allows the administrator to enter the remote access menu without ringing the the telephones attached to Tel-Lynx.

 Person Normally Called

When a call comes in on a common line, this attribute identifies the person this contact normally calls. It can be set so that the person is automatically selected when the call comes in (person only called), or so that the person is selected if the caller does not make a selection (person normally called). Voice mail will be sent to the selected person’s voice mailbox on Tel-Lynx if no one answers the call. By default, this attribute is set to the person who is called the first time a contact calls in.

Note: For phone numbers that you have requested to call you in an emergency, set the contact type to super contact and the person normally called to anyone only. Calls from this contact will ring your telephones without regard to the answer mode and Do-Not-Disturb setting. In addition, the personal assistant is bypassed, and when you answer the telephone, you will be connected directly to the caller.

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 Allow Urgent Calls

This true/false attribute allows a Tel-Lynx user to select which contacts will be allowed through with an urgent call during periods when the caller would normally be sent to voice mail (Do-Not-Disturb in effect). Remember that super contacts are always allowed through with urgent calls.

 Phone Numbers

Each contact can have multiple phone numbers. The first phone number for a contact is automatically set when a new call contact is created from the associated Caller ID information. For now, if someone has multiple phone

numbers you will need to create a contact, in Tel-Lynx 's phone book, for each phone number using the same name. When adding a contact using your

telephone's keypad, you will be prompted to enter the contact’s number. You do not have to enter the 1 for either long distance or local numbers.

Note: Although not required, it is advisable to enter local and toll phone numbers with all eleven digits. Tel-Lynx always determines the proper way to dial a full eleven digit phone number.

 Preferred Outside Lines

You can create an ordered list of outside lines (landline, second landline10 or Skype, mobile phones 1 and 2) to be used when calling a contact's particular phone number. When placing a call, this ordered list will override Tel-Lynx’s

shared calling tables. The first available outside line in this list will be used to

place the call.

 Number Type

A contact’s phone number type is used when placing a call using Dial-By-Name or when managing a contact in the phone book.

Number types are:

Business(B), Fax(F), Home(H), Misc 5, Mobile(M),

Skype™(S), User(U), Work(W), and Unspecified (1).

The second landline is only available on TLC Plus.

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Note: The "Business" number type should be assigned to contacts that represent a business, not a person. A person who works in a business should be assigned a "Work" number. Tel-Lynx will ignore '&' in a business name and will not split the name into two names when searching for a contact like it does for non-business contacts.

You can set up Tel-Lynx so that people calling in from a business will always be asked their name. This is useful when more than one person calls in from a business where all employees have the same phone number (each employee has an extension within the business). Tel-Lynx will then announce the caller's name and the business name when you answer the telephone.

Note: Skype™ and User phone number types are automatically assigned based on the phone number, and cannot be changed or assigned manually.

Note: A first-time (new) caller is asked to identify the type of phone number they are calling in on. A user who is calling out to a number unknown to Tel- Lynx will have the option to select the number type and to record a voice tag for the called number.

 Exclude Number from Dial-By-Name

This true/false attribute allows you to exclude/include phone numbers in the DialBy-Name feature. This is most useful for contacts who call from a business that has multiple phone lines with multiple phone numbers that may show up on your caller ID when they call in. You can place all of those phone numbers in the contact's phone number list, but exclude all but the main number for dialing by name. By default, the first number of a number type (such as the first work number) added for a contact in the phone book is included for Dial-By-Name. If the number type already exists, it is (by default) excluded from Dial-By-Name.

 Extensions

Many businesses have a PBX phone system with office extensions that must be dialed after you are connected to the main number. You can set an extension of up to 6 digits (see Modify Contact Information under Manage New Calls, Add a

New Phone Book Contact, and Manage Phone Book Contacts). Once you are

connected to the main number, you can instruct Tel-Lynx to dial the extension.

Preliminary

If you have multiple contacts with the same company phone number but different extensions, first set up a “company” contact with no extension, and then set up a contact for each person at that company, including their extension.

For example:

Name Phone Number Extension

Acme Rental 212-555-1000

Jane Doe 212-555-1000 101

John Smith 212-555-1000 105

 Extensions within a local PBX System

To mark a phone number's extension as 'local' (within the PBX) when Tel-Lynx is used with a PBX (see Using Tel-Lynx with a PBX), precede the extension number with a '+'. A local extension will be used to call the contact when DialingBy-Name on the PBX system. In other words, the call will stay internal to the PBX.

When setting a phone number's extension, if a '+' is entered alone without an extension number, the last digits of the phone number will be used as the local extension. This is useful for PBXes with direct inward dialing, where each extension has a unique outside phone number, and the last (usually four) digits of the phone number are also the local extension number on the PBX.

 Managing Tel-Lynx's Phone Book

From the Manage Tel-Lynx's Phone Book menu, you can move contacts from the new call list to the phone book, add new phone book contacts, edit existing contacts, call or text contacts, remove contacts, add and remove speed dial assignments, import contacts from your mobile phones, and add or change voice tags.

Note: When accessing contacts, they are always presented in chronological order, beginning with the most recent call made or received.

Note: Tel-Lynx handles "Business" contacts differently from non-business contacts. A business contact should have its name be the name of the business and should be assigned a "Business" number. A contact for a person who works in a business should have its name be the name of the person and should be assigned a "Work" number.

 Importing Contacts from Mobile Phones (TLC/TLC Plus only)

With TLC and TLC Plus, you can import contacts to Tel-Lynx 's phone book from both your mobile phones. During import, only contacts with at least one valid (callable) phone number are added to Tel-Lynx 's phone book. If you hang up during import, or if you receive a call on the mobile phone, the import will be terminated. Importing will continue from where you left off the next time you

Preliminary

import from that mobile phone. See Notes on Importing Contacts from Mobile

Phones for more information.

 Adding Voice Tags to Imported Contacts

If one of your connected mobile phones is a Smart Phone running Tel-Lynx's mobile app, or if Tel-Lynx is attached to a PC running Tel-Lynx's Windows app, Tel-Lynx will automatically add voice tags, using text-to-speech, to the imported contacts. Please note that about 25 text-to-speech voice tags are added per minute, so it can take some time depending on how many contacts were imported.

When calling a contact with a text-to-speech generated voice tag, Tel-Lynx will ask you to accept the recording or re-record the voice tag. If you do nothing, Tel-Lynx will dial the call without accepting the voice tag. Once you have accepted or re-recorded the voice tag, Tel-Lynx will not ask this again.

You can add voice tags to imported contacts manually if text-to-speech capability is not available. You can also review and change the text-to-speech voice tags for the imported contacts.

When recording a voice tag, you can press # to end the recording, or Tel-Lynx will automatically end it after you stop speaking. After the recording has ended, you can press # to hear what you recorded before accepting it.

 Enter or Edit Names and Phone Numbers in the Tel-Lynx

Phone Book Using Your Telephone Keypad

Before you set up Tel-Lynx, we strongly suggest you remove any contacts you have entered in your cordless telephone’s phone book. You will want to use Tel-Lynx’s phone book instead so that you can Dial-By-Name and not have to remember phone numbers. Using both your telephone's phone book and Tel-Lynx 's phone book will be very confusing.

Entering names and phones numbers into Tel-Lynx’s phone book is different from entering names and phone numbers in your telephone's phone book because Tel-Lynx has no display and no direct access to your telephone's display. The main difference is that you will not be able to see the letters on your telephone's display as you enter them. To compensate for this, Tel-Lynx will say the letters as you enter them. At any point in the entry process, you can display (on your telephone's caller ID display) what you have entered so far by pressing #. You will need a telephone with Caller ID with Call Waiting11 to use this feature.

Caller ID with Call Waiting allows you to see a caller's name and phone number for calls that come in

while you are on the telephone.

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 Enter or Edit a Name in the Tel-Lynx Phone Book

Here’s how to enter contacts using your telephone's keypad:

 Use the letters on the telephone keypad. For each letter in the name,

repeatedly press a key for the number of times that correspond to the position of the letter on the key. For example, press 2 once for A, twice quickly for B, three times quickly for C, and four times quickly for 2. Press 7 once for P, twice quickly for Q, three times quickly for R, four times quickly for S, or five times quickly for 7. After you pause, Tel-Lynx will translate the key press(es) into the letter, and when you hear the name of the letter you just entered, you can continue.

Note: The cursor always sits at the end of the name, so you will always delete from and add to the end of the name.

 Tel-Lynx will capitalize letters appropriately as you enter them. To change

the default case, press the key until you reach the letter the second time. For example, press 2 seven times (abc2ABC) for the upper case C in McCann.

 Press the ! key once for ampersand (&),

twice quickly for apostrophe (’), three times quickly for at (@), four times quickly for dash (-) and five times quickly for one (1).

 Press the " key once for space or two times quickly for zero.  To erase one character from the end of the name, press * briefly.  To erase all characters, press and hold *.  To view the name on the caller ID display and hear the name spelled out,

press # once briefly.

 To commit your entry, press # twice quickly.

 Enter or Edit a Phone Number in the Phone Book

 Use the numbered keys on the telephone keypad to enter or edit a phone

number.

Note: The cursor always sits at the end of the phone number, so you will always delete from and add to the end of the phone number.

 To erase one digit from the end of the number, press * briefly.  To erase the entire number, press and hold * for one to two seconds.  To view the number on the caller ID display and hear the number spoken,

press # once briefly.

 To commit your entry, press and hold # for one to two seconds or

press # twice quickly.

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 To enter '+' into the phone number, press and hold * for at least three

seconds.

 To enter '#' into the phone number, press and hold # for at least three

seconds.

 Notes on Importing Contacts from Mobile Phones

(TLC/TLC Plus only)

Tel-Lynx keeps track of the source, or ownership, of each contact. A given contact can have one or more owners. A contact can be owned by Tel-Lynx only, by one or both mobile phones only, or by Tel-Lynx and one or both mobile phones. If an imported contact matches the name and phone number of a contact on Tel-Lynx, the two will be merged and ownership will be shared.

If an imported contact matches the name and phone number of a contact on Tel-Lynx and the contact's attributes don't match, you will be informed of the discrepancy and you can choose to accept or reject the change(s).

When you delete a contact from your mobile phone, the next time you import your mobile phone’s contacts, Tel-Lynx will remove the mobile phone’s ownership. If that contact no longer has an owner, Tel-Lynx will ask whether you want to keep or delete that contact. If you choose to keep the contact, then its ownership passes to Tel-Lynx.

If you change a contact's name or phone number on your mobile phone, the next time you import your mobile phone's contacts it will appear to Tel-Lynx that the contact with the old name or phone number has been deleted and a new contact with the updated information has been added.

A contact with a phone type of 'Business' or 'Company' will be imported as a Business(B) phone number type. If a contact with non-business phone number types also has a business phone number type and no work number type, the business phone number type will be imported as a work number. If the contact has an organization, a separate contact with the organization name will be created using the business phone number.

Note: Phone book import is terminated if you receive a call on the mobile phone that is being used to import contacts, or if you hang up the telephone that is being used to import the contacts.

If an imported contact's name is "Do Not Answer" (case insensitive), it will be marked as a blocked contact, and calls from the associated phone number(s) will not get through. You can override this using the "+Type" attribute below.

If your mobile phone does not support phone number types, append the number type, within parentheses, to the contact’s name.

For example: John Smith (Work)

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