NVC Remote, 725-1000 Control User Manual

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TIPS AND TROUBLESHOOTING

POWER FAILURE

Your Gateway will reset itself automatically in the event of an interruption to the power supply due to severe weather or power outages. However, it may take several minutes for the Gateway to complete the reset as it downloads programming data.

If you experience a power outage, check each of your television sets to make sure the TV is set to the appropriate channel (stream). Each TV must be set to the specific channel (stream) it was set up with during installation as this is the channel stream) to which all of the programming is delivered. Use the channel buttons on your TV to change the channel.

PLUGGING THE GATEWAY INTO YOUR POWER OUTLET The Residential Gateway should not be plugged into an outlet controlled by a wall switch. If you plug the Gateway into a power strip, be sure that the power strip is in the “ON” position at all times.

TV1

(STREAM 1)

TV2

(STREAM 2)

TV3

(STREAM 3)

Location

TV Channel

Remote ID

Northern Valley Communications

2211 8th Ave NE, Suite 1101

Aberdeen, SD 57401

(605) 725-1000 1-888-919-8945

www.nvc.net

REMOTE

CONTROL

USER’S

GUIDE

725-1000

www.nvc.net

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REMOTE CONTROL QUICK REFERENCE

PROGRAMMING YOUR REMOTE

If you purchase a new TV or a new remote or your remote is not working correctly, you may need to program the remote to work with the gateway. Simply follow these instructions:

Step 1: Finding the Gateway ID.

• Press the WRENCH (setup) button on the gateway cable box and

a gray screen will appear.

• Using the arrows on the gateway move down to REMOTE

CONTROL SETUP and press SELECT (the circle with a ‘√’ in it)

on the gateway. Another gray screen will appear.

• Press the PPV button on the remote.

• Write down the 3-digit Gateway ID __________. (If there are fewer

than 3 digits add zeros to the beginning - e.g. 8 becomes 008).

• Press EXIT (the square with an ‘x’ in it).

Step 2: Programming the Gateway ID.

• Press and hold the ‘B’ button until the red light flashes.

• Press 7-8-9.

• Enter the 3-digit Gateway ID (the red light will flash and go off).

Step 3: Programming the Remote Control ID.

• Press and hold the ‘A’ button until the red light flashes.

• Press 7-8-9.

• Enter the correct number from below

• 1 for TV1 (TV that is set to Channel 4)

• 2 for TV2 (TV that is set to Channel 7)

• 3 for TV3 (TV that is set to Channel 13)

Step 4: Programming the TV Code.

• Press and hold the MUTE button until the red light flashes.

• Press the green POWER button.

• Pointing at the TV continue to press and release the UP ARROW

slowly until the TV powers off. The system is searching for the correct TV code.

• Once the TV powers off press the SELECT button.

NOTE: If you press the UP ARROW too quickly you may pass the

code before you press select. If this happens repeat Step 4, but press the UP ARROW slowly until the TV powers off.

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VCR RECORDING GUIDE

To immediately record a show on a VCR that is not hooked up directly to the gateway with an IR blaster (using Stream 2 or

3):

(You need the gateway remote for Stream 2 or Stream 3 plus the TV remote and VCR remote.)

1. Turn on TV using the gateway remote marked for Stream 2 or 3.

2. Press Guide on the gateway remote. Find the program you want to record and press Select.

3. Use left arrow key to highlight Tune. Press Select. The TV screen will show the picture you are recording.

4. Turn on the VCR using VCR remote or power button on VCR.

5. Insert VCR tape. Using the VCR remote, set VCR to Channel 7 or 13 (Stream 2 or 3), whatever Stream you are recording from.

6. Press Record on VCR remote or on front of VCR. VCR will begin to record.

To delay record a show on a VCR that is not hooked up directly to the gateway with an IR blaster (using Stream 2 or 3):

(You need the gateway remote for Stream 2 or Stream 3 plus the TV remote and VCR remote.)

1. Turn on TV using the gateway remote marked for Stream 2 or 3.

2. Press Guide on the gateway remote. Find the program you want to record and press Select.

3. Use right arrow key to highlight Actions on the screen, press Select.

4. Use down arrow key to highlight Schedule Automatic Tune. Press Select. Highlight One Time and press Select. A message displays indicating Autotune Request Accepted.

5. Press Exit three times.

6. Turn on the VCR using VCR remote or power button on VCR.

7. Insert VCR tape. Using the VCR remote, set VCR to Channel 7 or 13 (Stream 2 or 3), whatever Stream you are recording from.

8. Program your VCR (instructions should be found in your VCR’s manual) to start recording when the show you want to record begins.

CAUTION: If you turn off your TV with the gateway

remote, this will affect your recording. To turn off your TV,

use the TV remote or the power button on TV.

1. POWER

Turns the power to each device controlled by your remote on or off.

2. INFO

Press to view a detailed description of a selected item.

3. GUIDE

Press to view the on-screen Interactive Program Guide.

4. ARROW BUTTONS

Press to move the highlight in the Interactive Program Guide or to highlight an option in the menu.

5. SELECT

Press to tune to a channel that is highlighted in the Interactive Program Guide or to choose a highlighted option in the menu.

6. CHAN

Press to move through the available channels.

7. MENU

Press to activate the list of options on the MAIN MENU.

8. NUMERIC BUTTONS

Use to enter an exact channel number to tune to that channel.

9. MUTE

Press MUTE to turn the audio signal off.

10. VOL

Press to adjust the volume level.

11. EXIT

Press to exit a menu or screen display.

12. DAY

Use to jump to the schedule for a different day.

13. PPV

Use to go directly to the Pay Per View listings.

14. CALL ID

Press to go directly to the Caller ID options.

15. FAV

Use to take you to your next favorite channel.

16. LAST CH

Press to return to the previous channel you were watching.

17. PAGE

Press to see the next or previous page of listings.

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RESIDENTIAL GATEWAY

Symbol Name Description

1. SETUP (WRENCH)

Displays the Gateway Menu

2. UP ARROW

Increases the channel number and moves the highlight up and down on the Program Guide or Menu

3. DOWN ARROW

Decreases the channel number and moves the highlight up and down on the Program Guide or Menu

4. SELECT

Selects the highlighted choice while in the Program Guide or Menu.

5. EXIT

Exits the current menu. Reboots (restarts) the Gateway if pressed and held for 5 seconds or more.

6. STATUS

No light = no power Blinking red / amber LED = gateway is establishing communication link Blinking green LED = not ready yet Solid green LED = ready to use

7. ONLINE

No light = no computer detected Amber LED = computer not yet ready to use Solid green LED = computer ready to use

8. RECORD

A red LED indicates a program is being recorded.

9. MESSAGE

A green LED indicates voice mail messages are present.

1 2 3 4 5

6 7 8 9

VCR RECORDING GUIDE

3. Turn on the TV using the gateway remote marked for Stream 1. Make sure the TV is tuned to Channel 4.

4. Press Guide on the gateway remote. Find the program you want to record and press Select.

5. Use the right arrow key to highlight Actions on the TV screen, and press Select.

6. Use the down arrow key to highlight Record this Show, press

Select, then highlight One Time; Every Mon-Fri; or Once a Week. Press Select. A message box indicating Recording Request Accepted will display.

7. Press Exit three times. On the on-screen guide, a red dot will appear next to the program to be recorded.

8. Important: Make sure VCR is off!

9. Turn TV off using the gateway remote.

OTHER RECORDING

To watch a program on your main TV and record a different show at the same time:

(You need an IR Blaster on TV1, Stream 1. You’ll need the gateway remotes for Stream 1 and Stream 2, the TV remote and VCR remote.)

1. Insert VCR tape in VCR. Make sure VCR is turned off.

2. Turn on the TV using the gateway remote marked for Stream 1. Make sure the TV is tuned to Channel 4 using the TV remote or the channel buttons on the TV.

3. Press Guide on the gateway remote. Find the program you want to record and press Select.

4. Use the right arrow key to highlight Actions on the TV screen, and press Select.

5. Use the down arrow key to highlight Record this Show, press Select, then highlight One Time. Press Select. A message indicating Recording Request Accepted will display followed by Starting To Record and the TV changes to the channel you are recording.

6. VCR automatically turns on. Use the TV remote and change TV channel to Channel 7 which is Stream 2. You can now tune to any channel using the gateway remote for Stream 2.

7. To stop watching the program on the TV before the recording is complete, turn the TV off using the gateway remote.

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VCR RECORDING GUIDE

The IR Blaster provided with your installation makes VCR recording easier than ever before! The IR Blaster uses advanced technology to enable your VCR to work with the gateway. The Blaster should be placed next to the VCR and TV 1, your main TV.

BASIC RECORDING

Immediate Recording

(You need an IR Blaster on Stream 1. Your VCR should be next to the gateway.)

1. Insert VCR tape in VCR.

2. Make sure VCR is turned off. The gateway and IR Blaster will automatically turn on the VCR and tune to the selected program when recording is scheduled to begin.

3. Turn on the TV using the gateway remote marked for Stream 1. Make sure the TV is tuned to Channel 4.

4. Press Guide on the gateway remote. Find the program you want to record and press Select.

5. Use the right arrow key to highlight Actions on the TV screen, and press Select.

6. Use the down arrow key to highlight Record this Show, press

Select, then highlight One Time; Every Mon-Fri; or Once a Week. Press Select. A message box indicating Recording Request Accepted will display, followed by the message Starting To Record along with the name of the program.

7. Leave VCR on. Turn TV off using the TV remote.

Delayed Recording

(You need an IR Blaster on Stream 1. Your VCR should be next to the gateway.)

1. Insert VCR tape in VCR.

2. Make sure VCR is turned off. The gateway and IR Blaster will automatically turn on the VCR and tune to the selected program when recording is scheduled to begin.

To play a tape: Turn on your VCR and use the TV remote to tune

the TV to the VCR’s output channel (3 or 4). Insert tape in VCR

and hit play. Return the TV to its normal channel when finished.

INTERACTIVE PROGRAM GUIDE

The Interactive Program Guide displays a program grid similar to those found in newspapers right on your TV screen. You control what shows up on the guide by using your remote control.

When you find the program you are interested in watching, just highlight it, press SELECT on your remote control, arrow over to TUNE, press SELECT, and the program will be displayed.

To view the Interactive Program Guide while watching TV:

1. Press the GUIDE button on your remote.

2. Press the EXIT button to exit the Interactive Program Guide

and return to watching TV.

To view program information, just move the highlight that appears on the grid:

1. Press the ARROW buttons on your remote to scroll through the listings. Press the left or right ARROW buttons to change the time of day. Press the up or down ARROW buttons to change the channels that show on the screen.

2. Press the PAGE buttons to see the previous or next page of listings.

3. Press the DAY buttons to jump to the schedule for a different day. The current day of the week is indicated in the upper portion of the grid.

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INTERACTIVE PROGRAM GUIDE

To exit the Interactive Program Guide and watch your selected channel:

1. Use the ARROW buttons to highlight the program you wish

to view.

2. Press SELECT button.

3. Use the ARROW buttons to highlight TUNE.

4. Press SELECT button.

1. Use the numeric buttons in the bottom section of your remote control to enter the channel number you wish to watch.

2. Press SELECT button.

To return to watching the TV channel you were watching prior to entering the Interactive Program Guide, just press the EXIT button.

SPECIAL INTERACTIVE PROGRAM GUIDE ICONS

Several special icons may appear next to certain channels on your Interactive Program Guide:

A PADLOCK icon indicates a locked channel.

A DOLLAR SIGN icon indicates a purchased Pay-Per-View program or event.

A STAR icon indicates a channel that you have designated as one of your “Favorite Channels”.

INTERACTIVE PROGRAM GUIDE

FAVORITE CHANNELS

To further customize your TV viewing, use the remote control to create a list of your favorite channels to be displayed in your personal Favorite Channels Guide. This list can include as many channels as you want.

Your Favorite Channels Guide will show you the schedule information on just the channels you have listed as your “favorites.” Favorite Channels are designated with a star icon on the Interactive Program Guide.

To set up your Favorite Channels:

1. Press the MENU button to bring up the MAIN MENU.

2. Use ARROW buttons to highlight SETUP THE CHANNELS. Press SELECT.

3. Use the ARROW buttons to highlight FAVORITE CHANNELS. Press SELECT.

4. Use the ARROW buttons to highlight the channel you would like to add to your list of favorites. Press SELECT. A star will now appear next to this channel.

5. Repeat step 4 to add additional channels to your favorites list.

6. Press EXIT to return to normal viewing.

To remove a channel from your Favorite Channels:

1. Press the MENU button to bring up the MAIN MENU.

2. Use ARROW buttons to highlight SETUP THE CHANNELS. Press SELECT.

3. Use the ARROW buttons to highlight FAVORITE CHANNELS. Press SELECT.

4. Use the ARROW buttons to highlight the channel you would like to remove from your list of favorites. Press SELECT. The star will now be removed from this channel.

5. Repeat step 4 to remove additional channels to your list of favorite channels.

6. Press EXIT to return to normal viewing.

To change to the next channel on your Favorite Channels

list while watching TV, just press the FAV button.

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INTERACTIVE PROGRAM GUIDE

To lock a specific channel:

1. Press the MENU button to view the MAIN MENU.

2. Use the ARROW buttons to highlight PARENTAL CONTROL. Press the SELECT button.

3. Use the ARROW buttons to highlight PARENTAL CONTROL LOCK and press the SELECT button.

4. Enter your 4-digit Parental Control Number using the numeric buttons on your remote.

5. Use the ARROW buttons to highlight LOCK BY CHANNEL and press the SELECT button.

6. Use the ARROW buttons to highlight the channel you wish to lock. Press the SELECT button. The padlock icon will now appear next to that channel.

7. Repeat step 6 to lock additional channels.

To unlock a specific channel:

1. Press the MENU button to view the MAIN MENU.

2. Use the ARROW buttons to highlight PARENTAL CONTROL. Press the SELECT button.

3. Use the ARROW buttons to highlight PARENTAL CONTROL LOCK and press the SELECT button.

4. Enter your 4-digit Parental Control Number using the numeric buttons on your remote.

5. Use the ARROW buttons to highlight LOCK BY CHANNEL and press the SELECT button.

6. Use the ARROW buttons to highlight the channel you wish to unlock. Press the SELECT button. The padlock icon will now be removed.

7. Repeat step 6 to unlock additional channels.

You can also lock programs based on content or based

on the time they are on. Follow the steps above except

during step 5, select LOCK BY MOVIE RATINGS,

LOCK BY TV RATINGS, or LOCK BY TIME.

INTERACTIVE PROGRAM GUIDE

PROGRAM OVERVIEWS

With your Residential Gateway you can see exactly what you are tuned into by reading on-screen program descriptions while watching TV or when viewing the Interactive Program Guide.

To view a program overview while watching TV:

1. Press the INFO button on your remote control.

2. To clear the information, press INFO again.

To view a program overview from the Interactive Program Guide:

1. Use the ARROW buttons to highlight the program.

2. Press the INFO button.

3. Press INFO again to clear the information screen and return

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INTERACTIVE PROGRAM GUIDE

PAY-PER-VIEW PROGRAMS

You can use your remote control and Residential Gateway to purchase any Pay-Per-View event or movie. You can even purchase an event in progress until its purchase window closes. The purchase window generally closes 15 minutes after the start of a movie.

To purchase an event in progress:

1. Press the GUIDE button to view the Interactive Program Guide.

2. Use the ARROW buttons to highlight the event in progress that you wish to purchase.

3. Press the SELECT button.

4. Use the ARROW buttons to highlight BUY and press the SELECT button.

5. To complete the purchase, press the SELECT button again.

To purchase a future event:

1. Press the GUIDE button to view the Interactive Program Guide.

2. Use the ARROW buttons to highlight the event you wish to purchase.

3. Press the SELECT button.

4. Use the ARROW buttons to highlight BUY and press the SELECT button.

5. To complete the purchase, press the SELECT button again.

To cancel an event that has been ordered in advance:

1. Press the MENU button to view the MAIN MENU.

2. Use the ARROW buttons to highlight the SCHEDULED EVENTS LIST option.

3. Press the SELECT button.

4. Use the ARROW buttons to highlight the event you wish to cancel.

5. Press the SELECT button.

6. Highlight ACTIONS button and press SELECT.

7. Arrow down to CANCEL PURCHASE option and press SELECT.

8. Press SELECT button again to confirm cancellation.

* Cancellations must be made within 15 minutes of the start of the movie.

The Dollar Sign icon will be displayed on the Interactive

Program Guide next to any event you have purchased.

INTERACTIVE PROGRAM GUIDE

PARENTAL CONTROL

Parental Control options allow you to lock and unlock channels to regulate what your children watch. A 4 digit Parental Control Number that is set up by you must be entered before any locked channel can be viewed.

* Please make note of your Parental Control Number. We do not have access to the number you have chosen.

To set up your Parental Control Number:

1. Press the MENU button on your remote to bring up the MAIN MENU.

2. Use the ARROW buttons to highlight PARENTAL CONTROL.

3. Press SELECT.

4. Use the ARROW buttons to highlight SET UP PASSWORDS.

5. Highlight CREATE PURCHASE PASSWORD and press SELECT to set up a password that will need to be entered any time a pay-per-view event is purchased.

6. Highlight CREATE PARENTAL P ASSW ORD and press SELECT to set up a password that controls what channels or programs your children watch.

7. Enter any four digit number using the numeric buttons.

Once you have successfully created a password, the SET UP PASSWORDS menu changes to include the option to change or remove a password you have created.