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Operation Manual
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NuEar RIC, VS Operation Manual

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Page 1
RIC (Receiver-In-Canal)
O P E R AT I O N S M A N U A L
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Table of Contents
Overview
Features, Controls and Identification ................................. 2
Preparation
Batteries ............................................................................. 4
Insertion and Removal
Instant Fit Earbud ............................................................... 8
Operation
T
2
(touch-tone) Function ...................................................16
Hearing System Care
Tips for Better Communication
FDA Information
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Overview
Features, Controls and Identification
Your hearing system controls include:
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphone(s)
5. Multimemory Button
6. Battery Compartment (on/off control) Location of serial number
7. Retention Lock
8. Location of manufacturer’s name and model name
9. Location of left/right side indicator
10. Instant Fit Earbud
11. Custom Earmold (optional)
12. RIC Custom Power Earmold (optional)
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Overview
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Preparation
Batteries
Your hearing system uses a battery as its power source. This battery size can be identified by the brown (312) color code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Remove the tab from the new battery.
3. Open the battery door gently and remove
the old battery.
4. Line up the battery’s plus “+” sign (flat side of
the battery) with the “+” on the battery door.
5. Close the battery door.
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Preparation
1 2
3
4
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Preparation
Battery Indicators
An indicator will sound when the battery’s voltage is low. You have approximately 5 minutes* to replace the battery. An indicator will sound just before the battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise levels and brand of battery used.
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT;
this could result in serious damage; if the door will not close securely, check that the battery is inserted correctly
• Do not open the battery door too far or
damage is likely to occur
• Dispose of used batteries immediately in the
proper waste or recycling container
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Preparation
• Because batteries can vary in size and
performance, your hearing care professional is your best source for lifespan estimates and verification that you are using the proper size and type
Warnings
Batteries are dangerous if swallowed. To help prevent the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
National Button Battery Ingestion Hotline:
202-625-3333
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Insertion and Removal
Insertion and Removal of Instant Fit Earbud
To insert the Instant Fit Earbud:
1. Hold the cable at the bend in front of the receiver with your thumb and forefi nger. Gently insert the receiver into your ear canal.
2. Carefully place the hearing instrument behind your ear, wrapping it over the top of your ear.
3. Place the lock inside the bowl of your ear.
To remove the Instant Fit Earbud:
1. Remove the lock from the bowl of your ear.
2. Remove the hearing instrument from behind your ear.
3. Grasp the receiver with your thumb and forefi nger. Gently pull out of your ear canal.
Do not pull with the hearing instrument case as this may damage the connection.
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Insertion and Removal of Custom Eartip
To insert the Custom Eartip:
1. Hold the cable at the bend in front of the receiver with your thumb and forefi nger. Gently insert the receiver into your ear canal.
2. Carefully place the hearing instrument behind your ear, wrapping it over the top of your ear.
3. Place the lock inside the bowl of your ear.
To remove the Custom Eartip:
1. Remove the lock from the bowl of your ear.
2. Remove the hearing instrument from behind your ear.
3. Grasp the receiver with your thumb and forefi nger. Gently pull out of your ear canal.
Do not pull with the hearing instrument case as this may damage the connection.
Insertion and Removal
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Operation
Helpful Hints
•
Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing care professional.
•
If an actual allergic reaction occurs, alternative earmold materials are available; contact your hearing care professional.
•
Severe swelling, discharge from the ear, excessive wax, or other unusual conditions warrant immediate consultation with a physician.
On & Off
To turn ON:
Insert a battery and completely close the battery door.
To turn OFF: Open the battery door until the battery is
no longer touching the battery contacts.
Some hearing instruments are programmed to have a Power-On delay. Your hearing professional will place a check in the box below if your hearing instruments have this feature.
The Power-On delay means that your instruments will take several seconds to power up once they have been turned on. This feature allows you to get the hearing instruments in your ear before they start to amplify sound. You may hear a tone series indicating that your device is fully powered on.
My hearing instrument has a Power-On delay.
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Multimemory Settings
Your hearing care professional can set up to four hearing programs for you. These additional programs are accessed by pressing the Multimemory button inward.
When you press the Multimemory button, you may hear a speech indicator or a tone series indicating the device has changed to the next program. Your hearing instrument has been set up with the following indicators and environments:
Program Tone Speech Environment
1 1 Tone “One” Normal
2 2 Tones “Two”
3 3 Tones “Three”
4 4 Tones “Four”
Operation
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Directional Settings
Your hearing system has directional microphones to help improve speech understanding in noisy situations.
Your hearing system has been set up with the following directional settings:
When the directional microphones are activated automatically (automatic), the hearing instrument will continually monitor the environment and gradually adjust to the appropriate mode to optimize speech intelligibility. When the directional microphones are activated by pushing the Multimemory button (manual), the hearing instrument optimizes speech when you select the directional memory.
Ask your hearing care professional about your particular directional settings.
Program Directional Setting
1 Automatic Manual Off
2 Automatic Manual Off
3 Automatic Manual Off
4 Automatic Manual Off
Operation
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Telephone Use
Your hearing system has a telephone feature that enables you to comfortably use the telephone without removing your hearing instrument.
ATR or Autocoil:
Place the telephone handset in a normal position and then shift slightly back. When correctly positioned, you will hear an indicator for the automatic activation of the telephone program. When finished, the hearing system will automatically return to the previous setting.
Operation
My telephone feature is:
Automatic Telephone Response (ATR)
Automatic Telecoil (Autocoil)
Manual Telecoil (Program #__________ )
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Telecoil and Manual Switching
Hearing instruments with a manual telecoil allow you to switch the devices to telephone mode when needed.
Manually switched telecoils are activated by choosing the telecoil setting using the Multimemory button.
General Telephone Use
Some hearing instruments work best by holding the phone close to, but not fully covering your ear. In some instances, if you encounter whistling (feedback), tilt the receiver at an angle until the whistling stops. Your hearing professional can provide instructions and techniques for your specifi c needs.
Operation
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Operation
DISCLAIMER – Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones, indicating that the cell phone and hearing aid may not be compatible. According to the ANSI C63.19 standard (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility Between Wireless Communications Devices and Hearing Aids), the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions. For example, the sum of a hearing aid rating of 2 (M2) and a telephone rating of 3 (M3) would result in a combined rating of 5. Any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”
The immunity of this hearing aid is at least M2/T2. The equipment performance measurements, categories and system classifi cations are based upon the best information available but cannot guarantee that all users will be satisfi ed.
NOTE: The performance of individual hearing aids may vary with individual cell phones. Therefore, please try this hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your cell phone provider for the booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell Phones.”
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Operation
T2 (touch-tone) Function
You may use a cell phone, cordless telephone, or corded telephone to adjust your hearing system. The telephone MUST “beep” when the keys are pressed for this function to work. If your telephone does not “beep” when the keys are pressed, consult your telephone operator’s manual or contact your telephone service provider.
•
Hold the phone approximately 3 inches from the ear
•
Press ** to “wake” T² (a tone series indicates that it is ready for a command)
•
Press the telephone key that corresponds to the desired function
•
T² will “sleep” after 20 seconds
My hearing instrument has T2 capability. Please read the section below.
My hearing instrument does not have T2 capability. See page 18.
Use the following keypad buttons to remotely adjust your hearing aid settings.
Volume
Memory
Memory
Press 2 times to wake
Mute
Volume
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Operation
SYMPTOM POSSIBLE CAUSES SOLUTIONS
Hearing system not responding to telephone command
Telephone keys not emitting beep tones
Consult telephone operator’s manual to enable beep tones
T² not unlocked prior to command
Press ** and listen for unique T² indicator
Telephone too far from hearing system
Bring telephone closer to hearing system microphone
Incorrect key command
Press ** to wake then press 2 or 8 to increase or decrease volume or 4 or 6 to change programs if device has multiple programs
Hearing system responded but won’t respond to later command
T² automatically “sleeps” 20 seconds after last command
Press ** to wake then press key that corresponds to desired action
Troubleshooting Guide
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Operation
Self Check
Some hearing systems can run a diagnostic test of their own performance. This feature is called Self Check. Your hearing care professional will check the box below if this feature is activated.
To perform the Self Check:
1. Open and close the battery door three times.
2. Place the hearing system in your ear.
3. Listen for the status indicator.
4. Schedule an appointment with your hearing care professional, if needed.
My Self Check feature is activated.
My Self Check indicator is a:
Speech Indicator (“Good”/
“Make Appointment”)
Tone Indicator
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Operation
Reminder
Some hearing systems have been programmed with a Reminder indicating that it is time to schedule an appointment. Your hearing care professional will check the box below if this feature is activated.
The Reminder will occur automatically. When you hear the Reminder indicator, please contact your hearing care professional.
My Reminder feature is activated.
My Reminder indicator is a:
Speech Indicator (“Make Appointment”)
Tone Indicator
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Operation
Summary of Settings
Environment Directional Setting Indicator Tone On Indicator Tone Type
Program 1 Normal
Off Automatic
Yes No
Program 2
Off Automatic Manual
Yes No
Program 3
Off Automatic Manual
Yes No
Program 4
Off Automatic Manual
Yes No
Low Battery — —
Yes No
Power On — — — Tone Series
Volume Control — —
Yes No
Optimal VC Minimum VC Maximum VC
Standby — —
Yes No
Push and Hold — —
Yes No
Self Check — —
Yes No
Reminder — —
Yes No
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Operation
Yes No
Speech 1 Tone
Yes No
Speech 2 Tones Tone Series
Yes No
Speech 3 Tones Tone Series
Yes No
Speech 4 Tones Tone Series
Yes No
Speech Tone Series
Yes No
Optimal VC Minimum VC Maximum VC
Tone Series
Yes No
Tone Series
Yes No
Speech Tone Series
Yes No
Speech Tone Series
Yes No
Speech Tone Series
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Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean at all times. Heat, moisture and foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean debris from around the switches, microphone, and battery compartment; inspect the receiver, Instant Fit Earbud/Custom Earmold and Wax Guard regularly
• Never use water, solvents, cleaning fluids or oil to clean your instrument
Your hearing care professional can provide further information on additional maintenance procedures for your hearing system if needed.
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Hearing System Care
Helpful Hints
• When not wearing your hearing system, open the battery door to allow any moisture to evaporate
• When not in use, remove the batteries completely; place your hearing system in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or insert the cleaning tools inside them
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Hearing System Care
Service and Repair
If, for any reason, your hearing system does not operate properly, do NOT attempt to fix it yourself. Not only are you likely to violate any applicable warranties or insurance, you could easily cause further damage.
Should your hearing system fail or perform poorly, check the guide on the next page for possible solutions. If problems continue, contact your hearing care professional for advice and assistance. Many common problems may be solved right in your hearing care professional’s office or clinic.
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Hearing System Care
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Low battery Replace battery
Blocked earmold/tubing/ earbud
Clean or replace Wax Guard as needed
Hearing change
Contact your hearing care professional
Debris buildup
Clean both microphone and receiver with brush
Inconsistent Performance
Low battery Replace battery
Blocked earmold/tubing/ earbud
Clean or replace Wax Guard as needed
Unclear, Distorted Performance
Low battery Replace battery
Blocked earmold/tubing/ earbud
Clean or replace Wax Guard as needed
Defective hearing instrument
Contact your hearing care professional
Dead
Low battery Replace battery
Blocked earmold/tubing
Clean or replace Wax Guard as needed
Crimped tubing
Contact your hearing care professional
Troubleshooting Guide
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Tips for Better Communication
Your hearing care professional will recommend an appropriate schedule to help you adapt to your new hearing system. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing system provides. Hearing is only part of how we share thoughts, ideas and feelings. Reading lips, facial expressions and gestures can help the learning process and add to what amplification alone may miss.
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place to listen
• Minimize distractions
• Background noises may be frustrating at first; remember, you have not heard them for a while
• Let others know what you need; keep in mind that people cannot “see” your hearing loss
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Tips for Better Communication
• Develop realistic expectations of what your hearing instruments can and cannot do
• Better hearing with hearing instruments is a learned skill combining desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss. Request that they:
• Get your full attention before beginning to speak
• Look at you or sit face-to-face in a quiet room
• Speak clearly and at a normal rate and level; shouting can actually make understanding more difficult
• Rephrase rather than repeat the same words; different words may be easier to understand
• Minimize distractions while speaking
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FDA Information
Required Information
The following additional information is provided in compliance with U.S. Food and Drug Administration (FDA) regulations:
WARNING TO HEARING AID DISPENSERS. A hearing aid dispenser
should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:
i. Visible congenital or traumatic deformity of the ear. ii. History of active drainage from the ear within the previous 90 days. iii. History of sudden or rapidly progressive hearing loss within the
previous 90 days. iv. Acute or chronic dizziness. v. Unilateral hearing loss of sudden or recent onset within the previous
90 days. vi. Audiometric air-bone gap equal to or greater than 15 decibels at
500 Hertz (Hz), 1,000 Hz and 2,000 Hz. vii. Visible evidence of significant cerumen accumulation or a foreign
body in the ear canal. viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS.
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhynolaryngologists. The purpose of the medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or hearing aid dispenser, as appropriate, for a hearing aid evaluation.
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FDA Information
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading. In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it.
CHILDREN WITH HEARING LOSS. In addition to seeing a physician for
a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
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LIMITED WARRANTY
LIMITED WARRANTY
This Limited Warranty provided by NuEar, a division of Starkey Laboratories, Inc. (“NuEar”), to you, the original purchaser of a NuEar hearing instrument, covers your new hearing instrument when sold by a hearing professional authorized by NuEar. The duration of this Limited Warranty begins when you first take delivery of your hearing instrument from an authorized hearing professional and ends twenty-four (24)months later (“warranty period”).
LIMITATION ON DURATION OF IMPLIED WARRANTIES:
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. There is no warranty of any nature made by NuEar beyond this Limited Warranty. No person has authority to enlarge, amend, or modify this Limited Warranty. NuEar is not responsible for any undertaking, representation, or warranty (written, express, or implied) made by any hearing professional or other person beyond those expressly set forth in this Limited Warranty.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
WHAT THIS LIMITED WARRANTY COVERS:
This Limited Warranty covers only a “defect” in the workmanship performed and/or materials used to manufacture your hearing instrument. “Defect” means the failure of the workmanship performed and/or materials used to conform the hearing instrument to NuEar’s design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes beyond the provisions of this Limited Warranty. Please contact him or her for further information.
NuEar will either replace the hearing instrument or repair any covered defect in your hearing instrument, provided that you deliver your hearing instrument to one of NuEar’s authorized hearing professionals and notify the hearing professional of the defect during the warranty period and within thirty (30) days of discovering the defect. There will be no cost to you for NuEar’s repair or replacement of the instrument itself, but the hearing professional may charge a fee for services he or she provides. Performance of warranty repairs on your hearing instrument shall not extend the duration of the warranty period. Any repairs performed on your hearing instrument after the warranty period has expired shall be considered “good will” repairs, which shall not alter the terms of this Limited Warranty.
HOW TO OBTAIN WARRANTY SERVICE:
Deliver your hearing instrument (at your expense) to the NuEar authorized hearing professional from whom you purchased it. If that professional is unavailable, visit www.nuear.com or call the toll-free telephone number on the back of the Operations Manual to locate another authorized NuEar hearing professional.
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LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
Batteries; earmolds; accessories; or damage to your hearing instrument caused by misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable and necessary maintenance and cleaning.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES:
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM NUEAR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING INSTRUMENT, INCLUDING BY WAY OF EXAMPLE ONLY, EXPENSES TO DELIVER THE HEARING INSTRUMENT TO AN AUTHORIZED HEARING PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS EXCLUSION AND DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY.
Some States do not allow the exclusion or limitation of consequential or incidental damages, so the above exclusions may not apply to you.
YOUR LEGAL REMEDIES:
THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.” ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING. UNDER NO CIRCUMSTANCES SHALL NUEAR BE OBLIGATED TO REFUND ALL OR ANY PART OF THE PURCHASE PRICE OF THE HEARING INSTRUMENT. Some States do not allow the reduction in the limitation period, so the above reduction in the limitation period may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which vary from State to State.
This warranty is valid only in the United States.
NuEar
9444 Waples Street, Suite 405 San Diego, CA 92121
Wm. F. Austin House, Bramhall Technology Park Pepper Road, Hazel Grove, Stockport SK7 5BX United Kingdom
www.NuEar.com
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Notes
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Notes
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© 2010 NuEar All Rights Reserved
84 4 48-500 3/10 BK LT0175-01-EE-NE Rev.B
NuEar 9444 Waples Street, Suite 405 San Diego, CA 92121
800.626.8327
www.NuEar.com
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