2. If your NuBryte Link can nd the network, but cannot proceed past the password screen
after entering your network password, double check that the password is entered correctly.
Note: The Link works with WIFI 8.0.11 b, g, and n which uses the 2.4Ghz frequency.
3. If NuBryte Link still cannot connect to your WiFi network:
• Unplug the Link fom the wall.
• Next, unplug your WiFi router in order to turn it OFF and wait for 10 seconds before
plugging it back in.
• After at least 30 seconds after turning the router back on, re-plug the Link back into the
wall outlet wall outlet.
Advanced Troubleshooting
In some cases, enabling MAC ltering within the homes W-Fi router may case an inability
for the Link to connect to the Wi-Fi network. Consult your owners manual for how to
temporarily disable this setting as a troubleshooting step to see if this is the cause of the
issue. A permanent solution is to nd the Link MAC address from the DHCP assignment
(the Link network name appears as lwip) and enter it in the router MAC table and reset
MAC ltering. It can take up to 5 minutes for the Link to go steady green after the MAC
ltering is re-enabled.
If you still cannot connect NuBryte to your home WiFi network please seek the advice of a
NuBryte support representative (see Section 10: Additional Support Resources).
Lost Connection with an Installed NuBryte
1. If you can no longer connect to an installed NuBryte, i.e. the NuBryte no longer appears in
the device list or lighting mode on the NuBryte App, make sure your smartphone and all
NuBryte Touchpoint and Link are connected to the same WiFi network.
2. If the problem persists, close and exit the NuBryte App completely on your smartphone.
3. Open the App again from your phone’s home screen, and go to Menu > Settings > Device
List and Refresh the list.
4. You should see all Touchpoint and Link devices connected to the same WiFi network as
well as all Smart Switches connected to the W-Fi Link via the Zigbee bridge, appear in the list
(this may take several minutes). It should state if a device is Paired (orange icon) or Unpaired
(grey icon) to the smartphone App. Select an unpaired device to pair it to the App for use.
5. If the NuBryte devices still do not appear, reset the circuit breaker power or remove and
reinsert the fuse powering the NuBryte devices and your router following the steps above in
Troubleshooting: Cannot Find or Join Network in Network List during NuBryte Setup – Section
4.2.