Nuance comm D60707-18 User Manual
Nuance SafeCom Go Canon
Administrator’s Manual
D60707-18
April 2013
Nuance Communications, Inc.
Lautrupvang 12
DK-2750 Ballerup
Denmark
Phone: +45 4436 0240
E-mail: safecom_info@nuance.com
Web: safecom.eu
Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go,
SafeCom ePay and the SafeCom logo are trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other
countries. All other trademarks referred to herein are the property of their
respective owners. Nuance Communications, Inc. cannot be held responsible for
any technical or typographical errors and reserves the right to make changes to
products and documentation without prior notification.
Third Party Software: This software may contain third party software which
requires notices and/or additional terms and conditions. Such required third
party software notices and/or additional terms and conditions are located in
the SafeCom Third Party Notice document.
Patent: Nuance Communications, Inc. has received the following British patent
GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701.
© Copyright 1995 - 2013 Nuance Communications, Inc. All rights reserved
Table of Contents
1 Introduction ............................................................................................4
1.1 SafeCom Go Canon ......................................................................... 4
1.2 Requirements ............................................................................... 4
1.3 SafeCom Go Canon products ............................................................. 7
1.4 SafeCom ID devices ........................................................................ 7
1.5 Available documentation ................................................................. 8
1.6 About this manual .......................................................................... 8
1.7 Document history .......................................................................... 9
2 SafeCom Go Canon .................................................................................. 11
2.1 Overview ................................................................................... 11
2.2 Install optional card reader ............................................................ 11
2.3 Prepare MFP for installation ........................................................... 11
2.3.1 Canon imageRunner ADVANCE series ................................. 11
2.3.2 Older Canon devices ..................................................... 12
2.4 SafeCom Go Canon software installation ............................................ 12
2.4.1 Canon imageRunner ADVANCE series ................................. 13
2.4.2 Older Canon devices ..................................................... 14
2.5 Specify SafeCom Server and register device ........................................ 15
2.6 Display the Pull Print icon .............................................................. 16
2.7 SafeCom Go Canon web interface .................................................... 16
2.7.1 Log in to the SafeCom Go Canon web interface .................... 16
2.7.2 Information web page ................................................... 17
2.7.3 Configuration web page ................................................. 18
2.7.4 Register web page........................................................ 21
2.7.5 Log web page ............................................................. 22
2.7.6 Language web page ...................................................... 23
2.7.7 Password web page ...................................................... 23
2.8 SafeCom Go Canon – How to ........................................................... 24
2.8.1 Get the SafeCom Go Canon software ................................. 24
2.8.2 Specify SafeCom Server ................................................. 24
2.8.3 Register device ........................................................... 25
2.8.4 Set password to prevent unauthorized access ...................... 25
2.8.5 Select login method ...................................................... 25
2.8.6 Login with Windows without specifying the domain ............... 25
2.8.7 Login without PIN code .................................................. 25
2.8.8 Define System Manager ................................................. 26
2.8.9 Configure the timeout ................................................... 26
2.8.10 Restore factory default ................................................. 27
2.8.11 Determine the version ................................................... 27
2.8.12 Select SafeCom Go login as login service ............................ 27
2.8.13 Update the version ....................................................... 27
2.8.14 HP Access Control USB proximity card reader (HP M24) .......... 27
2.9 Uninstall SafeCom Go Canon ........................................................... 29
2.9.1 Canon imageRunner ADVANCE series ................................. 29
2.9.2 Older Canon devices ..................................................... 30
3 Using SafeCom Go Canon .......................................................................... 31
3.1 Control panel ............................................................................. 31
3.2 Login ........................................................................................ 31
3.3 Pull Print ................................................................................... 34
3.4 Copy ........................................................................................ 35
3.5 E-mail ...................................................................................... 35
3.6 Logout ...................................................................................... 36
3.7 Register card .............................................................................. 36
3.7.1 Register card with PUK code ........................................... 36
D60707-18 2
3.7.2 Register card with Windows logon .................................... 37
4 Troubleshooting ..................................................................................... 38
4.1 SafeCom Go Canon device trace facility ............................................. 38
4.2 SafeCom Help Desk Assistant .......................................................... 38
4.3 SafeCom scan jobs not tracked ........................................................ 38
5 Regulatory information ............................................................................ 39
6 Index ................................................................................................... 40
D60707-18 3
1 Introduction
1 Introduction
1.1 SafeCom Go Canon
SafeCom Go Canon is the internal solution for Canon MFPs. It integrates with
the touch-screen control panel of the Canon MFP and offers user authentication
by code and/or card.
SafeCom Go Canon works together with the SafeCom G4 Server software and is
designed to help companies and organizations gain control over their printing
costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions.
1.2 Requirements
SafeCom Go Canon supports the MEAP-enabled Canon MFPs in Table 1.
The MFPs are listed in order of release with the latest at the bottom.
Built-in USB port for connection of USB ID Device is featured on all newer
MFPs. Older MFPs may require a Canon USB Application Interface Board
(type B1, D1 or G1) and/or any additional Canon hardware.
MFP must be connected to the network.
The MFP should set department ID as off.
The MFP should not have system administrator setting.
SafeCom device license and Canon MEAP License (royalty fee paid to
Canon).
Canon Access Management System Kit-A2 (AMS) is required to control
user's access rights for: Copy, Copy in color, E-mail, Scan and Fax.
D60707-18 4
1 Introduction
Canon ADVANCE MFP
N
USB
(Use p/n to order from Canon)
imageRunner ADVANCE C2000 Series
C2020, C2020F, C2020H, C2020i,
C2020L
C2025, C2025H
C2030, C2030F, C2030H, C2030i,
C2030L
C2220, C2220F, C2220i, C2220L,
C2225, C2225i,
C2230, C2230F, C2230i
imageRunner ADVANCE 4000 Series
4025, 4035, 4045, 4051
imageRunner ADVANCE C5000 Series
C5030, C5030F, C5030i,
C5035, C5035F, C5035i,
C5045, C5045F, C5045i,
C5051, C5051F, C5051i
USB Device Port B1 (p/n
3720b001AA)
imageRunner ADVANCE C5000 Series
C5235, C5235F, C5235i,
C5240, C5240F, C5240i,
C5250, C5250F, C5250i,
C5255, C5255F, C5255i
imageRunner ADVANCE 6000 Series
6055, 6055i, 6065, 6065i, 6075, 6075i
6255, 6255i, 6265, 6265i, 6275, 6275i
imageRunner ADVANCE C7000 Series
C7055i, C7065i
C7260, C7260i, C7270, C7270i, C7280i
imageRunner ADVANCE 8000 Series
8085, 8095, 8105
8205, 8205 PRO,
8285, 8285 PRO,
8295, 8295 PRO
imageRunner ADVANCE C9000 Series
C9065 PRO, C9075 PRO
C9270 PRO, C9280 PRO
Table 1 SafeCom Go Canon supported Canon MFPs
Note: SafeCom Go Canon does not support Canon devices that use Fiery
Controller.
D60707-18 5
1 Introduction
Canon MFP
N
USB
(Use p/n to order from Canon)
iRC2620, iRC2620G, iRC2620N,
iRC3220, iRC3220N
A
Board C1 (p/n 9588A001AA)
iR2270, iR2270F, iR2270G,
iR2870, iR2870F, iR2870G,
iR3570, iR3570F, iR3570G,
iR4570, iR4570F, iR4570G
A
Board D1 (p/n 9597A001AA)
Expansion Bus B1 (p/n
9596A001AA)
iR7270N, iR8070, iR8570N,
iR9070, iR85+,
iR105+, IR105i
A
Board D1 (p/n 9597A001AA)
Expansion Bus A1 (p/n
6909A001AA)
iR5070,
iR5570, iR5570N
iR6570, iR6570N
A
Board D1 (p/n 9597A001AA)
Expansion Bus A1 (p/n
6909A001AA)
iRC2570, iRC2570C, iRC2570Ci,
iRC2570F, iRC2570i
iRC2580,
iRC3170, iRC3170C, iRC3170Ci,
iRC3170F, iRC3170i, iRC3170U,
iRC3180, iRC3180i
A
iR7086,iR7086B, iR7086N,
iR7095, iR7095i, iR7095P,
iR7105, iR7105B, iR7105i
A
iRC5058, iRC5068,
iRC5870, iRC5870i, iRC5870N,
iRC5870U,
iRC5880, iRC5880i, iRC5880N,
iRC6870, iRC6870i, iRC6870N,
iRC6870U,
iRC6880, iRC6880i, iRC6880N
A
iRC3880, iRC3880F,
iRC4080, iRC4080i,
iRC4580, iRC4580F, iRC4580i,
iRC5180, iRC5180i, iRC5180N,
iRC5185, iRC5185i, iRC5185N,
A
imagePRESS C1
A
iRC2880, iRC2880F, iRC2880i,
iRC3380, iRC3380F, iRC3380i
A
iR3025, iR3025F, iR3025N,
iR3030, iR3030A, iR3030N,
iR3035, iR3035A, iR3035F, iR3035N,
iR3045, iR3045A, iR3045F, iR3045N
A
Board G1 (p/n 1804B001AA)
Expansion Bus B1 (p/n
9596A001AA)
iR5055, iR5055N,
iR5065, iR5065N,
iR5075, iR5075N
A
imagePRESS C6000,
imagePRESS C6000VP,
imagePRESS C7000VP
A
iRC2380i,
iRC2550, iRC2550F, iRC2550i
iRC3080, iRC3080F, iRC3080i,
iRC3480, iRC3480i,
iRC3580, iRC3580F, iRC3580i
D60707-18 6
1 Introduction
iR3225, iR3225F, iR3225N,
iR3230, iR3230N,
iR3235, iR3235F, iR3235i, iR3235N,
iR3245, iR3245F, iR3245i, iR3245N
imagePRESS 1100,
imagePRESS 1125,
imagePRESS 1135
SafeCom Go Canon
Identification by card requires a USB SafeCom ID
Device (card reader) and the Canon MFP must
feature an available USB port.
On older Canon MFPs a Canon USB Application
Interface Board may be required. Refer to
information in the USB column in Table 1.
ID Device
Connection
SafeCom AWID Reader
USB
SafeCom Barcode Reader
USB
SafeCom Casi-Rusco Reader
USB
SafeCom Cotag Reader
USB
SafeCom EM Reader
USB
SafeCom HID Prox Reader
USB
SafeCom HID Prox Reader 37 bit (custom)
USB
SafeCom iCLASS Reader
USB
SafeCom Indala Reader 26 bit
USB
SafeCom Indala Reader 29 bit
USB
SafeCom IoProx Reader
USB
SafeCom Legic Reader
USB
SafeCom Magnetic Card Reader DD (Tr 1)
USB
SafeCom Magnetic Card Reader DD (Tr 2)
USB
SafeCom Magnetic Card Reader DD (Tr 3)
USB
SafeCom Mifare Reader
USB
SafeCom Nedap Reader
USB
SafeCom NetWatch
USB
A Device does not support IMI and hence the copy process cannot be
stopped when the user runs out of credits.
1.3 SafeCom Go Canon products
1.4 SafeCom ID devices
Note: ID devices require unique ID Device Licenses. SafeCom ID devices come
with ID device licenses, whereas ID device licenses for 3rd party ID devices must
be purchased separately.
Additional information about the ID devices is available in SafeCom G4
Administrator’s Manual D60650.
D60707-18 7
1 Introduction
1.5 Available documentation
SafeCom Smart Printing
SafeCom Smart Printing Administrator’s Quick Guide D10600
How to install a SafeCom Smart Printing solution.
SafeCom G4
SafeCom G4 Administrator’s Manual D60650
A comprehensive Manual that the administrator should consult to make a
successful SafeCom solution. Includes information about SafeCom
Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and
SafeCom Pay.
SafeCom Go Canon
SafeCom Go Canon Administrator’s Manual D60707 (this manual)
Manual on how to install, configure and use SafeCom Go Canon.
SafeCom Go Canon User’s Guide D20707
User's Guide on how to use SafeCom Go Canon.
1.6 About this manual
This manual applies to SafeCom G4 Server version S82 070.510*01 and SafeCom
Go Canon version S88 010.020*12.
This manual is organized as follows:
Chapter 1 Introduction lists the supplied SafeCom documentation,
introduces SafeCom relevant terms, system requirements, and describes
how this manual is organized.
Chapter 2 SafeCom Go Canon describes the installation and the web
interface of the internal solution for Canon MFPs.
Chapter 3 Using SafeCom Go Canon describes how to interact with the
Canon MFP’s control panel when SafeCom Go Canon is installed.
Chapter 4 Troubleshooting contains hints for troubleshooting.
Chapter 5 Regulatory information contains regulatory information.
D60707-18 8
1 Introduction
1.7 Document history
Revision D60707-18
SafeCom Go Canon version S88 010.020*12.
Corrected list of supported Canon models (1.2).
Possible to configure Guest login (2.7.3 and 3.2).
Upload log to server (2.7.5)
Added section 2.8.14 HP Access Control USB proximity card reader (HP
M24)
Revision D60707-17
SafeCom Go Canon version S88 010.020*10.
Updated to reflect the introduction of SafeCom G4 Server.
Introduction of ID Device license.
Updated installation section 2.4.1 with instructions on how to prevent
additional user credentials popup when sending e-mail.
Support for the following Canon imageRUNNER ADVANCE models:
C2220i, C2220L, C2225i, C2230i
C5255, C5255i, C5250, C5250i, C5240, C5240i, C5235, C5235i
6275, 6275i, 6265, 6265i, 6255, 6255i,
C7280i, C7270, C7270i, C7260, C7260i,
8205, 8205 Pro, 8295, 8295 Pro, 8285, 8285 Pro
C9280 Pro, C9270 Pro
Revision D60707-16
SafeCom Go Canon version S88 010.020*09.
Support for imageRunner ADVANCE 4000 Series.
Support use of Canon Access Management System Kit-A2 (AMS). This is
required to control the user's access rights for: Copy, Copy in color, Email, Scan and Fax. When AMS is used the Configuration web page (2.7.3)
features controls for MFP authentication.
Revision D60707-14
SafeCom Go Canon version S88 010.020*08.
Support for Mask ID code (2.7.3).
Explain how to log in when a System Manager is defined (2.7.1) and how
to define a System Manager (2.8.8). By defining a System Manager gives
control of who can access management settings and restart the Canon
device remotely.
Revision D60707-13
SafeCom Go Canon version S88 010.020*02.
Revision D60707-12
SafeCom Go Canon version S88 010.020*02
How to display the Pull Print icon (2.6).
Timeout is now controlled by the printer (2.8.9).
D60707-18 9
1 Introduction
Revision D60707-11
SafeCom Go Canon version S88 010.020*01
Updated to reflect the introduction of SafeCom G3 Server.
Support for imageRunner ADVANCE C2000, C8000 and 6000 Series.
Revision D60707-10
SafeCom Go Canon version S88 010.020*01
Support for imageRunner ADVANCE C5000, C7000 and C9000 Series.
Possible to reference multiple SafeCom servers (2.7.3).
Tracking of Scan, E-mail and Fax jobs (2.7.3).
Possible to pre-fill and hide domain field (2.7.3).
New and default login method called auto-sense (2.7.3).
Support for High speed print (2.7.3).
Possible to specify encryption (2.7.3) when used with SafeCom G3 server.
Revision D60707-09
SafeCom Go Canon version S88 010.010*04
Improved description of installation in chapter 2.
D60707-18 10
2 SafeCom Go Canon
2 SafeCom Go Canon
2.1 Overview
Make sure the SafeCom G4 Server software installation has been completed as
described in SafeCom Smart Printing Administrator’s Quick Guide D10600.
1. Install optional card reader (2.2).
2. Prepare MFP for installation (2.3).
3. Install SafeCom Go Canon software (2.4).
Restart the MFP.
4. Specify SafeCom server and register device (2.5).
2.2 Install optional card reader
This section is only relevant if users will login by card. Connect the SafeCom ID
Device directly to the external USB port. The USB port is located at the rear
next to the network port.
Some MFPs feature a USB port near the touch-screen control panel. This is
reserved for connection of storage media, such as USB memory key. Do NOT
connect the SafeCom ID device to this USB port.
2.3 Prepare MFP for installation
For detailed instructions please consult the supplied Canon documentation.
Ensure that the MFP has Department ID management disabled. Please refer to
the appropriate section:
Canon imageRunner ADVANCE series (2.3.1).
Older Canon devices (2.3.2).
2.3.1 Canon imageRunner ADVANCE series
Note: When SafeCom is responsible for authentication (SafeCom Go Login is
started) then the Settings/Registration button only works once logged into the
SafeCom solution. Access to Management Settings is only allowed if you are
logged in as Administrator or Technician.
1. Press to access Settings/Registration.
2. Tap Management Settings.
3. Tap User Management.
4. Tap Department ID Management and then Settings.
5. Make sure that Enable Department ID Management is cleared.
6. Tap OK.
Proceed with the installation of the SafeCom Go Canon software (2.4.1).
D60707-18 11
2 SafeCom Go Canon
2.3.2 Older Canon devices
Note: When SafeCom is responsible for authentication (SafeCom Go Login is
started) then the Additional Functions button only works once logged into the
SafeCom solution.
1. Press to access Additional Functions.
2. Tap System Settings.
3. In System Settings tap Dept ID Management.
4. Tap Off and tap OK.
5. In System Settings tap System Manager Settings.
6. Make sure System Manager ID is blank and tap OK.
7. Tap Done.
On older Canon devices you may want to select MEAP (Pull Print) as the Initial
Function. If so, please perform these steps also. Otherwise proceed with the
installation of the SafeCom Go Canon software (2.4.2).
8. Press to access Additional Functions.
9. Tap Common Settings.
10. In Common Settings tap Function Display Settings.
11. In Initial Function and Function Order Settings tap Settings.
12. Tap MEAP and tap Set as Initial Function.
13. Tap Next. Tap OK.
14. In Common Setting tap Auto Clear Setting.
15. Tap Initial Function. Tap OK.
16. Tap Done.
17. Tap Done.
Note: Step 8-17 may vary between models. For detailed instructions please
consult the supplied Canon documentation.
Proceed with the installation of the SafeCom Go Canon software (2.4.2).
2.4 SafeCom Go Canon software installation
The software MUST be installed via the Canon MFP’s web interface. It is NOT
possible to send the software via the SafeCom Administrator.
Please refer to the appropriate section:
Canon imageRunner ADVANCE series (2.4.1).
Older Canon devices (2.4.2).
D60707-18 12
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