NTEK Systems VVXAAA1 161001 User Manual

VoIP powered

VVXAAA1-161001

QUICK START GUIDE

SECTION 1: Product Preparation

Upon knowing that your Vivex Deskphone is complete:

Connect the Handset’s Telephone Coil

into the Deskphone Main Unit

v1.1

Connect the Power Adapter into the

Deskphone Main Unit

SECTION 2: Product Setup (SIP Server)

Let’s register the Vivex Deskphone to NTEK SIP

Cloud Server. This will allow the product to use the full range of its features as a PABX.

1. Tap Settings

2. Tap SIP Setting

Note: A pop up message display for Setup Guide will appear

3. Tap “Yes” to proceed registering the product

4. Input the following SIP Account details for the Vivex device.

Call ID (SIP Call ID Number): Enter Default 5200 IP Address (SIP Server Address): Enter Device IP Address Password (SIP Account Password): Enter Default 000000 Port (SIP Server Port): Enter Defaut 5060

5. Tap "Save"

Note: A pop up message will display saying Successfully Saved

7. Tap "Ok"

Product Overview

Vivex is the oﬃce VoIP Deskphone equipped with full-featured multimedia functionalities designed for rich communication and various applications. It has built-in SIP server enabling advanced IP phone capabilities and a variety of PABX functions. Designed with an open platform, Vivex delivers incomparable phone experience, makes collaboration eﬀortless, and integrates multiple systems

Product’s Design

1) USB Port

2) Micro SD Card Slot

3) DC Jack Port

4) RJ45 Port

5) Deskphone Stand

6) Handset Port

7) Camera

8) 7” LCD Screen

9) Loudspeaker

10) Call Hold/Unhold Indicator

11) Handset

12) Speaker

13) Telephone Coil

Plug the Power Adapter into the Power Source and wait for the Vivex Deskphone to automatically power up and redirect to the main screen (This may take around 30-60 seconds)

You may be asked to select a Home App:

1. Tap “Vivex”

2. Tap “Always”

Once Vivex Deskphone has powered up, we will need to connect it to the Internet. Vivex Deskphone requires a stable internet connection to work.

1. Swipe down on top right side of the screen

This will pull down device setting buttons

2. Tap Settings

3. Tap WiFi OFF Button to turn it ON

This will show you a selection of available WiFi connections

Settings

AutoProvisioning

To make use of our AutoProvision Solution and easily set up your Vivex Deskphone, kindly follow the next steps. If you wish to manually set SIP

conﬁgurations, please proceed to the Manual

Set-up below.

1. Tap “Online Auto Setup”

2. Tap “OK”

Note: Your device will be downloading SIP Settings from our

NTEK SIP Cloud Server. A message will conﬁrm a

successful download.

3. Tap “OK”

Conﬁrmation: Green Dot should appear on the Top Left Screen of Vivex Deskphone. (Vivex Deskphone was successfully registered to the SIP Server and is ready to call and receive call from the Client Device)

Note: If the dot is Red, make sure that Vivex device is connected to the WiFi network with Internet

If the dot is Red, make sure that SIP Settings received are unaltered or correct.

Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Conﬁguration should you wish to add local extensions.

Note: If the dot is Red, make sure that Vivex device is connected to the WiFi network with Internet

If the dot is Gray, make sure that SIP Settings received are unaltered or correct.

If you do not wish to use the default SIP Call ID you may check the autoprovision.nexportals.com using the following steps

•Tap “PBX Settings”

•Enter default username “admin”

•Enter default password “admin”

You will be able to have access to the list of SIP Call IDs available to your Vivex Deskphone

Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Conﬁguration should you wish to add local extensions.

SECTION 3: Product Conﬁguration

In this section, we will be guiding you to adding clients to your Vivex Deskphone, adding and assigning local extensions to other devices.

Nex Phone Application

Make sure that your Smartphone and Vivex Deskphone is connected

to the same network.

1. Download the NEX Phone Application

from the Play Store

2. Open the Application

3. Tap “Settings”

4 .Tap “SIP”

What’s In The Box?

To know that your product is complete with all its accessories, we have listed them as the following:

VIVEX Main Unit

Reminders:

NTEK Systems will not be liable for any defect arising from the use of unauthorized accessories

which may void the warranty.

Power Adapter (12V 2A) Handset with Telephone Coil

4. Tap your preferred WiFi Network

5. Enter WiFi Network Password

6. Tap Connect

Note: To check the connection, you may open the internet browser app and connect to any website. Reminders: Please note that the adapter’s power requirements are the following:

Output: 12V 2A Input: 100 - 250VAC 50-60 Hz

If this is your ﬁrst Vivex Deskphone and you are

setting it up as your SIP Server, please proceed to the next step Product Setup.

If you are setting up this Vivex Deskphone as a client to an existing SIP Server, kindly proceed to

Product Installation.

Manual Setup

To conﬁgure your Vivex Deskphone manually, use the following steps

1. Tap “Manual Setup”

2. Tap “OK”

3. Tap “Client Settings”

5. Enter the SIP Settings

(This can be found by tapping Setting > tapping My Proﬁle)

•Display Name (Indicate the Name you want to appear in

your Phone Book)

• Call ID (Kindly check autoprovision.nexportals.com for the available extensions for your Vivex Deskphone)

• IP Address (Enter the IP address you’re both connected)

• Default Password (000000)

• Port (Enter the default SIP Port: 5060)

• Swipe 3G/LTE if you want to use mobile data.

• Note: Carrier charges for internet service may apply

• Tap “ ”

You may now use NEX Phone App as a local extension

IP Phone

(For Illustration, we are using a generic IP Phone. Terms may vary for branded IP Phones. Our Technical Support will be glad to help)

1. Connect IP Phone to LAN Cable on the same Network

that the VIvex Deskphone is connected

2. Select “Menu”

3. Select “Setting”

4. Select “Advanced”

5. Enter default IP Phone Password (this may vary

depending on model)

Note: If the dot is Red, make sure that Vivex device is connected to the WiFi network with Internet

If the dot is Red, make sure that SIP Settings received are unaltered or correct.

Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Basic Features should you wish to add local extensions.

From the Home Screen

1. Tap “Call Logs”

2. Tap “Call Button” on the right side of the caller extension

Call Logs

Call Pickup

Allows other users to answer incoming call for someone. To intercept an incoming call:

1. Tap “Dialer Tab”

2. Tap “Call Pick Up” or Dial *8

6. Select Accounts

7. Set IP address of the SIP Server

8. Set Server Port of the SIP Server

9. Set User ID / Call ID. This will be the local extension

number

10. Enter Vivex Deskphone Default Password: 000000

11. Set Display Name. This is the same as the local

extension number

12. Make sure of the following:

Outbound Proxy: Disabled

Registration: Enabled

13. Save Details

You may now use the IP Phone as a local extension

SECTION 4: Product Installation

In this section, we will help you use your Vivex Deskphone as a client to an existing SIP Server.

1. Tap “Settings”

2. Tap “SIP Setting”

Note: A pop up message display for Setup Guide will appear

3. Tap “No” to proceed registering the product

4. Tap "Manual Setup"

SECTION 5: Product Basic Features

Dialer Tab Call Logs Contacts Tab

From the Home Screen

1. Tap “Contacts Tab”

2. Tap “Call Button”

Call Transfer

Direct your live call to another extension

1. Tap “Call Transfer Icon”

2. Enter Four (4) Digit Extension

Contacts Tab

Call Transfer Button

Call Forward - Immediate

Redirects a call to another destination immediately when the extension is called or reached.

To set Call Forward - Immediate

1. Tap “Dialer Tab”

2. Tap “Call Forward Immediate” button

3. Enter recipient extension number

4. Tap “Enable”

To update the Call Forward recipient

1. Tap “Dialer Tab”

2. Enter recipient extension number

3. Tap “Update”

To disable Call Forward - Immediate

1. Tap “Dialer Tab”

2. Tap “Call Forward Immediate”

3. Tap “Disable”

Call Forward - Busy

Redirects a call to another destination when the extension is busy or when the call is rejected

To set Call Forward - Busy

1. Tap “Dialer Tab”

2. Tap “Call Forward - Busy”

3. Enter recipient extension number

4. Tap “Enable”

To update the Call Forward recipient

1. Tap “Dialer Tab”

2. Tap “Call Forward - Busy”

3. Enter recipient extension number

4. Tap “Update”

To disable Call Forward - Busy

1. Tap “Dialer Tab”

2. Tap “Call Forward - Busy”

3. Tap “Disable”

5. Tap “Client Setup”

6. Input the following SIP Account details for the Vivex device.

Call ID (SIP Call ID Number) IP Address (SIP Server Address) Password (SIP Account Password) Port (SIP Server Port)

7. Tap "Save"

Note: A pop up message will display saying Successfully Saved

8. Tap "Ok"

Direct Call

There are multiple ways to call with a particular extension

From the Home Screen

1. Tap “Dialer Tab”

2. Enter Four (4) Digit Extension Number

Dialer Tab

Do not Disturb

Temporarily stops incoming calls

1. To enable, simply dial and call *78

2. To disable. Simply dial and call *79

The preceding instructions have been created for the purpose of allowing users to setup

their Vivex Deskphone to its functional state.

Diagrams, Illustrations and Mechanics are consistent to the latest

Vivex Deskphone Update on 09/01/16.

Additional and Advanced Features are found on

http://nteksystems.com/pages/download

www.nteksystems.com

+ 1 hidden pages

NTEK Systems VVXAAA1 161001 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual