NRG Systems IceFree3 User Manual

NRG IceFree3™ Vane
NRG Turbine Control Vane
User Manual
NRG Systems, Inc. • 110 Riggs Road • Hinesburg • VT 05461 USA
TEL 802-482-2255 • FAX 802-482-2272 • EMAIL sales@nrgsystems.com
IceFree3_Turbine_Control_Vane_Manual | Rev 3.0 | 30 January 2015 | support@renewableNRGsystems.com || 0
Specifications are subject to change without notice.
© NRG Systems, Inc.
PO Box 509
Hinesburg VT 05461
Tel: 802-482-2255
Fax: 802-482-2272
e-mail: sales@nrgsystems.com
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Table of Contents
Customer Support .................................................................................................................... 3
Introduction .............................................................................................................................. 4
Sensor Identification and Quick ID Table ............................................................................... 5
General Sensor Information .................................................................................................... 7
NRG IceFree3™ Yaw Vane 4ch, NPN ..................................................................................... 8
NRG IceFree3™ Yaw Vane 1ch, PNP .................................................................................... 14
NRG IceFree3™ Yaw Vane 2ch, PNP .................................................................................... 19
NRG Turbine Control Yaw Vane ............................................................................................ 24
Warranty & Repair ................................................................ .................................................. 28
Return Instructions ................................................................................................................ 29
Declaration of Conformity ..................................................................................................... 30
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Customer Support
NRG Systems offers a variety of support options to help you get the most from your NRG product. If you have questions about your NRG product, first look in the printed product documentation, the Knowledge Base, or in the Technical Forum in the Tech Support section of
NRG’s web site. If you cannot find the answer, contact your salesperson or NRG Systems
Customer Support for assistance using the information below. Customer support is available 8:30 AM to 5:00 PM EST, Monday through Friday.
NRG Systems, Inc. Telephone: 802-482-2255
110 Riggs Road Toll Free (USA only): 800-448-WIND (800-448-9463) Hinesburg, Vermont FAX: 802-482-2272 05461 U.S.A. Email: support@nrgsystems.com
When you call or email, you should have the appropriate product documentation at hand and be prepared to give the following information:
Customer name Who purchased equipment Item number or description Serial number When equipment was purchased Where equipment is installed - terrain conditions Description of the problem with some detail What events took place leading up to the problem What you have tried while attempting to solve the problem
NRG Systems maintains an extensive website which includes an in-depth customer support area for NRG customers. If you need assistance at times other than our regular business hours, we suggest visiting our website, www.nrgsystems.com.
All instruments, sensors, software and towers manufactured by NRG Systems are designed to be reliable and easy to use. We welcome your comments and appreciate your help in making NRG products the best available.
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Introduction
NRG IceFree3™ Vane (Heated)
The NRG IceFree3™ yaw vane is an electrically-heated wind direction sensor designed for wind turbine control at ice-prone sites. The vane base is fixed to the turbine nacelle, with relative “north” facing directly toward the blades. Rotation of the vane indicates yaw errors and provides output signals relative to the fixed vane base.
The IceFree3™ is reliable in heavy and light winds. It is rugged enough to accurately measure winds in excess of 90 meters per second (200 miles per hour), yet its low moment of inertia allows it to respond to winds as low as
2.0 m/s.
NRG Turbine Control Vane (Unheated)
The NRG Turbine Control yaw vane is a rugged wind direction sensor designed specifically for wind turbine
control. The vane base is fixed to the turbine nacelle with relative “north” facing directly out toward the blades.
Rotation of the vane head interrupts optical sensors and indicates yaw errors by providing output signals relative to the fixed vane base.
The NRG Turbine Control yaw vane is reliable in heavy and light winds. It is rugged enough to accurately measure winds in excess of 90 meters per second (200 miles per hour), yet its low moment of inertia allows it to respond to winds as low as 2.0 m/s.
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Product
Kit#
FG#
Description
See Page
NRG IceFree3™ Yaw Vane
4 Ch, NPN, 2.8 m
#2451
#2443
Heated yaw error vane  Four NPN outputs  2.8m cable
8
NRG IceFree3™ Yaw Vane
4 Ch, NPN, 4.7 m
#4107
#4102
Heated yaw error vane  Four NPN outputs  4.7m cable
8
NRG IceFree3™ Yaw Vane
4 Ch, NPN, 8.0 m
#2652
#2650
Heated yaw error vane  Four NPN outputs  8.0m cable
8
Sensor Identification
Serial Number
The serial number is etched into the base of the sensor.
Finished Good (FG) vs. Kit Numbers
Finished Good (FG) numbers are used to refer to the sensor itself. A Kit number always includes the FG number, but may include item accessories as well. Always use the Kit # when placing an order.
Quick ID: NRG IceFree3™ Vanes (Heated)
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NRG IceFree3™ Yaw Vane
4 Ch, NPN, 8.0 m, M8
#3292
#3291
Heated yaw error vane  Four NPN outputs  8.0m cable  8mm Mounting Screw
8
NRG IceFree3™ Yaw Vane
4 Ch, NPN, 10.0 m
#3450
#3448
Heated yaw error vane  Four NPN outputs  10.0m cable
8
NRG IceFree3™ Yaw Vane
4 Ch, NPN, 17.0 m
#2850
#2848
Heated yaw error vane  Four NPN outputs  17.0m cable
8
NRG IceFree3™ Yaw Vane
1 Ch, PNP, 2.8 m
#2808
#2807
Heated yaw error vane  One PNP output  2.8m cable
14
NRG IceFree3™ Yaw Vane
1 Ch, PNP, 4.6 m
#3059
#3057
Heated yaw error vane  One PNP output  4.6m cable
14
NRG IceFree3™ Yaw Vane
2 Ch, PNP, 8.0 m
#3482
#3480
Heated yaw control vane  Two PNP outputs  8.0m cable
19
Product
Kit#
FG#
Description
See Page
NRG Turbine Control
Yaw Vane
2 Ch, PNP, 8.0 m
#3581
#3579
Yaw error vane  Two PNP outputs  8.0m cable  Unheated sensor
24
Quick ID: NRG Turbine Control Vane (Unheated)
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General Sensor Information
ESD, Circuit Protection, and Cautions
 Do not apply greater than 30 Volts to the outputs at any time.  We suggest that you not mount the sensor until the proper grounding is available. When you mount the
sensor, protect the signal wires and connect the ground first. After connecting to ground, attach the signal wires from the sensor.
 There are internal TVS diodes on the output. If the output voltage is pulled above 30 V, or below ground,
the diode will clamp the output to ground.
 Do not apply constant reverse voltages to the outputs. The internal diode is intended only to protect the
sensor output from transient reverse voltages, for example, the inductive turn-off spike caused by driving reed-relay coils directly from the output.
Heater Operation
The heat source for the IceFree3 is a self-regulating constant-temperature heater. In severe wind and icing conditions, the IceFree3 draws full power and remains clear of ice. As weather conditions improve, the IceFree3 draws less power. The IceFree3’s self-regulating feature increases its reliability, insuring that the head does not reach excessive temperatures. The IceFree3 heater is powered by 24 volt power, AC or DC, making it compatible with a wide range of remote site equipment. An optional 120/240V - 24 VAC transformer is also available.
Following a brief inrush current, the heater quickly settles into its temperature-controlled mode.
It is recommended that a 15 A slow-blow fuse be placed in line with the heater.
Installation
1. Tape the ends of the cables to prepare them for feeding through the mounting boom. Maintain the isolation of the signal leads from the boom. Remove the nut and bolt from the base of the unit. Feed the cables through the mounting boom until the sensor is on the boom. Align the bolt hole in the base (not the slot) with the hole in the boom such that the hole in the base points forward toward the rotor blades.
2. Check to be sure that the sensor is secure against the top of the boom. Insert the bolt into the slot side of the base. Place the nut on the end of the bolt and tighten.
3. Using the notations on the individual wires, connect the ground (common) lead to your controller first. Then connect the signal leads. Connect power last, especially if power is on during connection. Confirm input on controller.
4. Connect the heater power cable to your power source and check to be sure that the sensor head is heating. You do not need to wait until the body gets hot to be sure the heaters are working. Any warmth at the top of the stem (near the head) means that the heaters are working. The lower housing will take longer to warm up and will not get as hot.
IceFree sensors should be heated year-round to maintain constant bearing temperatures and to prevent moisture or condensation internally. We do not recommend turning off the heaters, even in warm weather.
*Calibration
If the IceFree sensor has been calibrated, a sensor specific calibration report has been shipped with the sensor. If the calibration report should get lost, you may contact NRG for a copy. Please note that you will need the sensor serial number when you contact NRG.
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Sensor Maintenance
The bearings used in the IceFree3 sensors will last a minimum of 2 years. Sensor bearing life is variable and depends upon the amount of exposure to salinity, dust, moisture, icing, vibration, and other environmental factors. These factors independently, or in combination with each other, may reduce the bearing life. Routine maintenance should be considered at 2 year intervals.
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NRG IceFree3™ Yaw Vane
NPN Output Circuit Operation
The IceFree3™ yaw vane has four output signals, each centered on one of the four cardinal directions. The
outputs are open-collector type; they sink current to signal ground when active and are high impedance when inactive.
Typically, these outputs are used with a pull up resistor from the output to the desired power supply, and then the output is connected to a digital input on the controller. The active outputs are pulled low by the sensor, and when the output is inactive, the signal is pulled high by the resistor to the supply voltage. This open-collector arrangement allows you to choose the signal high voltage independently of the power input supply. The outputs can also directly drive current loop inputs such as reed-relay coils or opto-isolated inputs, if the approximately 4 mA output drive capability is sufficient.
The opto-interrupters require an external power supply to operate the LED lamps. The sensor signals are powered through an additional two wires: the red (excitation) and black (ground) wires.
4 Ch, NPN
Kit# 2451, 4107, 2652, 3292, 3450, 2850 FG# 2443, 4102, 2650, 3291, 3448, 2848
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Interpreting Output Signals – 4 Channels
The diagrams and table below indicate when each of the four outputs is active (1) or inactive (0) for each relative direction the nose is pointing. For example, if the vane nose is pointing 55 degrees relative to the base, the VR output (blue wire) and VR90 output (orange wire) will become active.
Output Signals
Azimuth Range
(clockwise
degrees)
VR
VL
VR90
VL90
5 to 175
1 0 0
0
185 to 355
0 1 0
0
95 to 265
0 0 0
1
275 to 85
0 0 1
0
Output Signal
Wire Color
VR
Blue
VL
Green
VL90
White
VR90
Orange
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[ Kit# 2451, 4107, 2652, 3450, 2850 ] [ FG# 2443, 4102, 2650, 3448, 2848 ] Sensor and Mounting Outline
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[ Kit# 3292, FG#3291 ] M8 Sensor and Mounting Outline
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Description Sensor type
heated yaw error vane
Applications
wind turbine yaw control
Sensor range
mechanical range 360°
Output signal Signal type
four NPN outputs, open-collector, active outputs sink current can sink 4.0 mA at approximately 0.75 V drop; can sink 1.8 mA
at approximately 0.4 V drop
Transfer function
4 outputs, switch 5 degrees each side of relative north, south, east, and west
Accuracy
+/- 3 deg
Power requirements
Supply voltage
8 V to 24 V DC
Supply current
30 mA typical; sensor power draw is internally regulated
Heater supply voltage
24 V AC/DC optional transformer available
Heater supply current
Inrush: 8 A maximum Steady state: 1 A at 20 °C (68 °F), 4 A under maximum thermal
load (head frozen in clear ice then powered on)
Response characteristics
Threshold
<2 m/s
Installation Mounting
mounts to a 27 mm (1.05 inch) diameter (3/4 inch IPS) pipe with a 5/16 inch nut and bolt(*FG#3291 uses M8 bolt); cabling exits into mounting pipe
Tools required
13 mm (0.5 inch) nut driver
Environmental Operating temperature
range
-40 °C to 60 °C (-40 °F to 140 °F)
Operating humidity range
0 to 100% RH
Physical
Connections
Sensor Cable
red: power black: ground blue: VR green: VL orange: VR90 white: VL90
Heater Cable black/white: heater power (AC/DC)
Cable length
Signal and power cables: See Quick ID Table
Weight
1.23 kg (2.7 pounds) not including cable
Dimensions
overall assembly height: 239 mm (9.41 inches) body diameter: 70 mm (2.75 inches) swept diameter: 212 mm (8.38 inches) center to tail radius: 106 mm (4.19 inches)
Materials
Body
cast aluminum with black anodized finish and heat-resistant black paint
[ Kit# 2451, 4107, 2652, 3292, 3450, 2850 ] [ FG# 2443, 4102, 2650, 3291, 3448, 2848 ]
Specifications
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Shaft
centerless ground, stainless steel
Bearing
upper: sealed, stainless steel, ball bearing with application specific lubrication lower: modified teflon bearing
Wing
precision balanced aluminum with black anodized finish and heat­resistant black paint
Cable
Signal: 6 conductor 22 AWG, Teflon jacket with braid shield and drain, 3.6 m (12 feet) long Heater: 2 conductor 20 AWG, Teflon jacket with braid shield and drain
Enclosure
sealed to IP55 heater is epoxy encapsulated to IP65 sensor electronics epoxy encapsulated to IP65
Signal generator
epoxy encapsulated inside glass reinforced thermoplastic shell
Heater
fully encapsulated, self-regulating
Base
cast aluminum with black anodized finish and heat-resistant black paint
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PNP Output Circuit Operation
The IceFree3™ Yaw Error sensor has one output signal. The output is “PNP”, which means an active output
sources current from the sensor supply to the load on the output. Typically, the output is used by connecting the output to a grounded load such as a relay or optical isolator in the
turbine controller. The active output powers the relay coil or opto-isolator loop, and when the output is inactive, the load is off.
The opto-interrupters require an external power supply to operate the LED lamps. The sensor signals are powered through an additional two wires: the red (excitation) and black (ground) wires.
NRG IceFree3™ Yaw Vane 1 Ch, PNP
Kit# 2808, 3059 FG# 2807, 3057
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Interpreting Output Signals – 1 Channel
The diagrams and table below indicate when the output is active (1) or inactive (0), for each relative direction the nose is pointing. For example, if the vane nose is pointing 205 degrees relative to the base, the VR output (blue wire) will become active.
Output Signal
Azimuth Range
(clockwise
degrees)
VR
190 to 360
1
Output Signal
Wire Color
VR
Blue
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[Kit# 2808, 3059] [FG# 2807, 3057] Sensor and Mounting Outline
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Description Sensor type
heated yaw error vane
Applications
wind turbine yaw control
Sensor range
mechanical range 360°
Output signal Signal type
one PNP output, active output sources current from the sensor power supply
can source up to 25 mA to within 1 V of the supply voltage inactive output leakage is less than 100 uA
Transfer function
output switches 5 degrees each side of relative north
Accuracy
+/- 3 deg
Power requirements
Supply voltage
8 VDC to 24 VDC
Supply current
30 mA typical; sensor power draw is internally regulated
Heater supply voltage
24 V AC/DC optional transformer available
Heater supply current
Inrush: 8 A maximum Steady state: 1 A at 20 °C (68 °F), 4 A under maximum thermal
load (head frozen in clear ice then powered on)
Response characteristics
Threshold
<2 m/s
Installation Mounting
mounts to a 27 mm (1.05 inch) diameter (3/4 inch IPS) pipe with a 5/16 inch nut and bolt; cabling exits into mounting pipe
Tools required
13 mm (0.5 inch) nut driver
Environmental Operating temperature
range
-40 °C to 60 °C (-40 °F to 140 °F)
Operating humidity range
0 to 100% RH
Physical
Connections
Sensor Cable
red: power black: ground blue: VR
Heater Cable black/white: heater power (AC/DC)
Cable length
Signal and heater cables: See Quick ID Table
Weight
1.23 kg (2.7 pounds) not including cable
Dimensions
overall assembly height: 239 mm (9.41 inches) body diameter: 70 mm (2.75 inches) swept diameter: 212 mm (8.38 inches) center to tail radius: 106 mm (4.19 inches)
Materials Body
cast aluminum with black anodized finish and heat-resistant black paint
Shaft
centerless ground, stainless steel
[Kit# 2808, 3059] [FG# 2807, 3057] Specifications
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Bearing
upper: sealed, stainless steel, ball bearing with application specific lubrication lower: modified teflon bearing
Wing
precision balanced aluminum with black anodized finish and heat­resistant black paint
Cable
Signal: 3 conductor 22 AWG, Teflon jacket with braid shield and drain, Heater: 2 conductor 20 AWG, Teflon jacket with braid shield and drain
Enclosure
sealed to IP55 heater is epoxy encapsulated to IP65 sensor electronics epoxy encapsulated to IP65
Signal generator
epoxy encapsulated inside glass reinforced thermoplastic shell
Heater
fully encapsulated, self-regulating
Base
cast aluminum with black anodized finish and heat-resistant black paint
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PNP Output Circuit Operation
The IceFree3™ Yaw Error sensor has one output signal. The output is “PNP”, which means an active output
sources current from the sensor supply to the load on the output. Typically, the output is used by connecting the output to a grounded load such as a relay or optical isolator in the
turbine controller. The active output powers the relay coil or opto-isolator loop, and when the output is inactive, the load is off.
The opto-interrupters require an external power supply to operate the LED lamps. The sensor signals are powered through an additional two wires: the red (excitation) and black (ground) wires.
NRG IceFree3™ Yaw Vane 2 Ch, PNP
Kit# 3482 FG# 3480
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Interpreting Output Signals – 2 Channels
The diagrams and table below indicate when each of the two outputs is active (1) or inactive (0), for each relative direction the nose is pointing. For example, if the vane nose is pointing 35 degrees relative to the base, the V90 output (green wire) will become active.
Output Signals
Azimuth Range
(clockwise
degrees)
V90
V0
0 to 90
1
0
90 to 190
0
0
190 to 280
0
1
280 to 0
1
1
Output Signal
Wire Color
V90
Green
V0
White
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[ Kit# 3482, FG#3480 ] Sensor and Mounting Outline
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Description
Sensor type
heated yaw control vane
Applications
wind turbine yaw control
Sensor range
mechanical range 360°
Instrument compatibility
digital inputs of turbine controllers and PLCs
Output signal Signal type
PNP outputs: active high output sources current to the sensor output load from the sensor power supply; inactive low output is pulled down to ground by sensor output load each output can source up to 25 mA to within 1 V of the supply voltage inactive output leakage is less than 100 uA
Transfer function
2 outputs; switch points at relative wind 0°, 90°, 190°, 280°
Accuracy
+/- 3 deg
Power requirements
Supply voltage
8 VDC to 24 VDC
Supply current
30 mA typical; sensor power draw is internally regulated
Heater supply voltage
24 V AC/DC optional transformer available
Heater supply current
Inrush: 8 A maximum Steady state: 1 A at 20 °C (68 °F), 4 A under maximum thermal
load (head frozen in clear ice then powered on)
Response characteristics
Threshold
<2 m/s
Installation Mounting
mounts to a 27 mm (1.05 inch) diameter pipe (3/4 inch pipe size) with a 5/16 inch nut and bolt; cabling exits into mounting pipe
Tools required
13 mm (0.5 inch) nut driver
Environmental Operating
temperature range
-40 °C to 60 °C (-40 °F to 140 °F)
Operating humidity range
0 to 100% RH
Physical
Connections
Sensor Cable
red: power black: ground white: V0 green: V90
Heater Cable black/white: heater power (AC/DC)
Cable length
Signal and heater cables: 8.0 m (26.2 feet)
Weight
1.23 kg (2.7 pounds) not including cable
Dimensions
overall assembly height: 239 mm (9.41 inches) body diameter: 70 mm (2.75 inches) swept diameter: 212 mm (8.38 inches) center to tail radius: 106 mm (4.19 inches)
Materials Body
cast aluminum with black anodized finish and heat-resistant black paint
Shaft
centerless ground, stainless steel
[ Kit# 3482, FG#3480 ] Specifications
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Bearing
upper: sealed, stainless steel, ball bearing with application specific lubrication lower: modified teflon bearing
Wing
precision balanced aluminum with black anodized finish and heat­resistant black paint
Cable
Signal: 4 conductor 22 AWG, Teflon jacket with braid shield and drain, Heater: 2 conductor 20 AWG, Teflon jacket with braid shield and drain
Enclosure
sealed to IP55 heater is epoxy encapsulated to IP65 sensor electronics epoxy encapsulated to IP65
Signal generator
epoxy encapsulated inside glass reinforced thermoplastic shell
Heater
fully encapsulated, self-regulating
Base
cast aluminum with black anodized finish and heat-resistant black paint
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PNP Output Circuit Operation
The NRG Turbine Control Yaw Vane has two output signals. The outputs are “PNP”, which means that an active
output sources current from the sensor supply to the load on the output. Typically, these outputs are used by connecting the output to a grounded load such as a relay or optical isolator in
the turbine controller. The active outputs power the relay coil or opto-isolator loop, and when the output is inactive, the load is off.
The opto-interrupters require an external power supply to operate the LED lamps. The sensor signals are powered through an additional two wires: the red (excitation) and black (ground) wires.
NRG Turbine Control Yaw Vane (Unheated) 2 Ch, PNP
Kit# 3581 FG# 3579
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Interpreting Output Signals – 2 Channels
The diagrams and table below indicate when each of the two outputs is active (1) or inactive (0), for each relative direction the nose is pointing. For example, if the vane nose is pointing 35 degrees relative to the base, the V90 output (green wire) will become active.
Output Signals
Azimuth Range
(clockwise
degrees)
V90
V0
0 to 90
1
0
90 to 190
0
0
190 to 280
0
1
280 to 0
1
1
Output Signal
Wire Color
V90
Green
V0
White
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[ Kit# 3581, FG# 3579 ] Sensor and Mounting Outline
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[ Kit# 3581, FG#3579 ] Specifications
Description Sensor type
yaw error vane
Applications
wind turbine yaw control
Sensor range
mechanical range 360°
Output signal Signal type
PNP outputs: active high output sources current to the sensor output load from the sensor power supply; inactive low output is pulled down to ground by sensor output load each output can source up to 25 mA to within 1 V of the supply voltage inactive output leakage is less than 100 uA
Transfer function
2 outputs; switch points at relative wind 0°, 90°, 190°, 280°
Accuracy
+/- 3 deg
Power requirements Supply voltage
8 VDC to 24 VDC
Supply current
30 mA typical; sensor power draw is internally regulated
Response characteristics
Threshold
<2 m/s
Installation Mounting
mounts to a 27 mm (1.05 inch) diameter pipe (3/4 inch pipe size) with a 5/16 inch nut and bolt; cabling exits into mounting pipe
Tools required
13 mm (0.5 inch) nut driver
Environmental Operating
temperature range
-40 °C to 60 °C (-40 °F to 140 °F)
Operating humidity range
0 to 100% RH
Physical
Connections
Sensor Cable
red: power black: ground white: V0 green: V90
Cable length
Signal cable: 8.0 m (26.2 feet)
Weight
1.23 kg (2.7 pounds) not including cable
Dimensions
overall assembly height: 239 mm (9.41 inches) body diameter: 70 mm (2.75 inches) swept diameter: 212 mm (8.38 inches) center to tail radius: 106 mm (4.19 inches)
Materials
Body
cast aluminum with black anodized finish and heat-resistant black paint
Shaft
centerless ground, stainless steel
Bearing
upper: sealed, stainless steel, ball bearing with application specific lubrication lower: modified teflon bearing
Wing
precision balanced aluminum with black anodized finish and heat­resistant black paint
Cable
Signal: 4 conductor 22 AWG, Teflon jacket with braid shield and drain
Enclosure
sealed to IP55 sensor electronics epoxy encapsulated to IP65
Signal generator
epoxy encapsulated inside glass reinforced thermoplastic shell
Base
cast aluminum with black anodized finish and heat-resistant black paint
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Warranty & Repair
Two Year Limited Warranty
NRG Systems, Inc. (NRG) warrants its products for a period of two years from the date of original purchase solely for the benefit of the original consumer purchaser. If this NRG product is determined to be defective in materials or workmanship, NRG will, at NRG’s option, repair or replace this product without charge. This warranty does not cover damage due to improper installation or use, accident or misuse, lightning or damages due to any unauthorized service. This warranty also will not apply if any seal on any instrument or sensor is broken or the equipment is not grounded.
To return a defective product, call NRG Systems at the telephone number listed below for an RMA number. You must have available when you call the serial number of the item as well as the date purchased. No products will be accepted for warranty work without an RMA number. The product must be returned, postage prepaid, to NRG. Include a brief description of the problem, RMA number and a return address with phone number.
The foregoing limited warranty is given in lieu of all other warranties, express or implied. NRG specifically disclaims all implied warranties, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose.
The above limited warranty expressly excludes, and NRG shall not be liable for, any incidental or consequential damages caused or related to the use of, inability to use or malfunction of this product.
Prompt disposition: NRG will make a good faith effort for prompt correction or other adjustment with respect to any product which proves to be defective within warranty. First contact NRG or representative from whom product was purchased and ask for an RMA number.
NRG will also make a good faith effort for prompt service after the warranty period. Contact NRG with the nature of the problem and obtain an RMA number.
Inspect your shipments for damaged or missing packages immediately upon receipt. Record any such exceptions on the freight receipt of the delivery agent. If any contents are damaged or missing, report this in writing to the freight carrier and send NRG a copy of the damage report. If you insured the shipment yourself, report any damages to your insurance carrier.
TEL: 802-482-2255 FAX: 802-482-2272 EMAIL: sales@nrgsystems.com
IceFree3_Turbine_Control_Vane_Manual | Rev 3.0 | 30 January 2015 | support@renewableNRGsystems.com || 29
Return Instructions (Repairs)
If you wish to return an item to NRG Systems for repair or any other reason, please before shipping contact NRG’s Service Department by phone (802) 482-2255 or fax (802) 482­2272 to obtain a Return Material Authorization (RMA) Number. The RMA Number allows us
to track and route your shipment or repair. Note the RMA Number on all boxes shipped to us and refer to it in your correspondence or phone calls to us. Please fill out a copy of this sheet and send it with your shipment to NRG Systems.
Date: Your Name: RMA No: Items being returned: Serial Number: Reason for return: Warranty: Yes No Not Sure Purchase Date / Invoice No: Estimate for repair charges requested? Yes No Repair not to exceed US$: Person to be contacted with estimate: Phone: Person to issue Purchase Order for repair: Phone: Billing Address: Shipping Address:
Send your shipment FREIGHT PREPAID and INSURED against loss or damage in transit to:
NRG Systems, Inc. Attn: Receiving Dept., RMA No. R-________ 110 Riggs Road Hinesburg, VT 05461, USA
SHIPMENTS SENT FREIGHT COLLECT WILL NOT BE ACCEPTED BY NRG SYSTEMS. International Customers please state the following in your shipping documents:
“THESE ITEMS ARE BEING RETURNED TO THEIR U.S. MANUFACTURER. COUNTRY OF MANUFACTURE AND ORIGIN IS U.S.A. HS CODE 9801.00.1025”
IceFree3_Turbine_Control_Vane_Manual | Rev 3.0 | 30 January 2015 | support@renewableNRGsystems.com || 30
IceFree3_Turbine_Control_Vane_Manual | Rev 3.0 | 30 January 2015 | support@renewableNRGsystems.com || 31
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