HARDNESS TESTER
NOVOTEST Т-UD3
Operating Manual
2016
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CONTENTS
1. Introduction 2
2. Appointment 2
3. Specifications 2
4. Packing list 5
5. Principle of operation 5
6. Preparations for operation 7
7. Basics of operation 8
8. Operation 9
9. Hardness measurement 19
10. Measurement modes 30
11. Calibration 36
12. Technical maintenance, special conditions of operation 48
13. Precautions and trouble shouting 50
14. Manufacturer’s guarantee and service maintenance 51
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1. Introduction
The following operation manual explains the preparation, setup,
principles of operation, usage, and troubleshooting of the hardness
tester NOVOTEST T-UD3 and its versions T-U3, T-D3.
Please, read this instructions carefully for operate the hardness
tester NOVOTEST T-UD3 functions quickly and effectively.
In doing this you will be able to take full advantage of the function
range of the instrument. At the same time, you will also avoid errors
and wrong operation which in turn would cause incorrect test results
and thus could lead to injury and damage.
2. Appointment
The hardness tester NOVOTEST T-UD3 is handy, easy to operate
and can carry out tests quickly without any difficulties.
Hardness tester NOVOTEST T-UD3 is mainly suitable:
• for measurement hardness of low and non-alloyed steels;
• for measurement hardness of high-alloyed steels;
• for measurement hardness of nonferrous metals.
3. Specifications
3.1. Calibration scales
Device has 88 calibration scales of hardness that conventionally
divided into eight scales and eleven materials for each:
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Each of the scales can be additionally calibrated by 1 or 2 points.
Also, the unit measures in Leeb scale (with rebound probe) and
Tensile strength, through the automatic recalculation of the Brinell
scale.
3.2. The limits of permissible basic error of measurement
Hardness scale
Error
Rockwell C
±2
Brinell
±10
Vickers
±15
Leeb
±15
Tensile strength
Not rated
3.3. Working conditions: from -20°C to +40°C
3.4. Overall dimensions
Name
Overall dimensions, mm
Information processing unit
160x75x30
UCI probe
Ø25х140
Rebound probe
Ø20х150
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3.5. Weight of the instrument and probes
Name
Weight, kg
Information processing unit
0,25
UCI probe
0,125
Rebound probe
0,25
3.6. Power supply
Battery operation: three 1,5V AA rechargeable batteries.
NiCd (approx. 6 hours operation) or NiMH (approx. 10 hours
operation).
NOTE: Do not allow using of non-rechargeable cells!
3.7. To save battery charge in the menu there are settings of device
auto switch off and brightness of the display.
3.8. Requirements of the test material
Surface roughness, not more, Ra
UCI (10N) probe U1
UCI (50N) probe U1
Rebound probe D1
1,5
2,5
3,2
Radius of curvature of the surface, mm
UCI probe U1
Rebound probe D1
5
10
Weight of the test material, not less, kg
UCI probe U1
Rebound probe D1
0,1
5
Thickness of the test material, not less, mm
UCI probe U1
Rebound probe D1
1
10
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4. Packing list
4.1. Information processing unit 1 pc
4.2. Probes:
UCI (10N) __ pc
UCI (50N) __ pc
UCI (98N) __ pc
Rebound (Leeb) __ pc
4.3. Charger 1 pc
4.4. Battery 3 pc
4.5. USB cable 1 pc
4.6. Operation manual 1 pc
4.7. Hardness test block __pc
5. Principle of operation
5.1. Rebound method
Rebound probe consists of an impact body and the capture. The
impact body has a carbide tip and a permanent magnet for
generating a voltage pulse; the impact device has a spring
mechanism for loading and impelling the impact body, and an
induction coil for detecting the magnet in the impact body. In the
rebound hardness testing method, the speed variation caused by
the impact of the impact body against the material surface is
measured.
The impact energy is adjusted via the spring for the measurement.
The impact body contained in the tube of the impact device is
impelled against the test surface by means of the release button. In
the course of this, the magnet of the impact body induces in the coil
a voltage signal whose height is proportional to the impact phase
speed. The impact causes a plastic deformation of the material and
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a permanent spherical indentation is produced in the surface. This
plastic deformation leads to a loss of energy of the impact body and
thus to a lower speed after the actual rebound phase.
The speed ratio is determined exactly at the moment of
impact/rebound by means of the special signal processing. The
speed ratio is therefore unaffected by the impact direction. As
opposed to this, other rebound hardness testers require presetting
of the impact direction in fixed steps (influence of gravitation on the
speed ratio) - which constitutes a considerable disadvantage with
frequently changing test positions.
5.2. UCI method
The Vickers diamond is fixed to the tip of a round metal rod. This
metal rod is excited, to its resonant frequency of approx. 78 kHz,
into longitudinal oscillations. When the Vickers diamond contacts the
sample surface, the resonant frequency will change. This change
happens in relation to the size of the indent area from the Vickers
diamond. The size, in turn, is a measure for the hardness of the
tested material. Resonant frequencies can be measured very
accurately. This is why the UCI method is suited to make the
evaluation of Vickers indents, and thus of the complete test
procedure, so much easier and quicker.
There are also two additional advantages:
- the measurement is made under load. (No impairment of the
measurement due to elastic resilience);
- the hardness measurement is based on the area of the indent and
not on the length of the indent diagonals.
The measurement is thus less affected by surface roughness; even
gunmetal-finished surfaces can be measured.
Concerning the UCI method, the measurement value is also
dependent on the Young’s modulus of the material.
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6. Preparations for operation
6.1. Battery supply
The hardness tester NOVOTEST T-UD3 is powered by
accumulators.
You will need three AA 1,5V rechargeable (Nickel-Cadmium or
Nickel-Metalhydrid) batteries.
NOTE! The batteries must be fully charged before first use.
Use of the batteries.
- Open the battery compartment.
- Insert the batteries, observing the correct polarity.
- Close the battery compartment.
Used or defective batteries are special refuse and must be disposed
of according to the governing laws!
6.2. Connection of probes.
Socket of the probe is at the top of the information processing unit.
Connect the probe cable to the NOVOTEST T-UD3 socket in
accordance with the marks on the connector.
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7. Basics of operation
7.1. Keys
Turn on/off key
Modes switch
Materials switch
Navigation keys
Hardness scale
switch
Back
Backspace
Enter
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7.2. Choice of the measurement method.
7.2.1. Rebound method of measuring hardness is appropriate for:
- testing objects weighing more than 5 kg and a wall thickness more
than 10 mm;
- massive products, products with a coarse-grained structure, forged
and cast products;
- testing objects with minimal preparation of the surface.
7.2.2. UCI method of measuring hardness is appropriate for:
- testing objects with low mass and small wall thickness;
- testing objects with a glossy surface (with special requirements to
the minimum size of the imprint);
- surfaces of the testing objects with hardened layers.
8. Operation
8.1. Preparation of the test material.
The surface must be clean and free of oil, grease and dust.
The surface roughness of the material should meet the requirements
of a specific probe (paragraph 3.8).
8.2. Features of the methods of measurement of metal hardness:
8.2.1. UCI method:
Distinct reading variations may especially occur with a mass lower
than 0.1 kg and a specimen thickness of less than 1 mm if the test
material is excited to resonance or sympathetic oscillations.
Otherwise, such test materials must be fixed to a solid base, e.g.
using a viscous paste. The same applies to the hardness test
blocks.
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8.2.2. Rebound method:
With smaller and less heavy test objects, the impact effect of the
impact device may cause vibrations which could produce distorted
measurement results.
- Test objects weighing less than 2 kg must in any case be fixed to
the support using couplant so that there are no any vibrations.
- Test objects weighing between 2 kg and 5 kg must be placed on a
large metal support (e.g. a table) in such a way that they are not
moved or caused to vibrate by the impact.
8.3. Device menu
After connecting the probe, hold TURN ON/OFF button until
logo appears on the display:
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Then, you get to the main menu of the device:
The menu consists of 6 sections:
1. Measuring
2. Calibration
3. Archive
4. Settings
5. Memory card
6. Information
Move through the menu using the navigation keys, for entering
press key .
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8.3.1. Measuring
Selecting Measuring, you go to the measurement of hardness
mode, depending on the probe it will display the angle of the probe
at the top of the screen (for rebound probe), or the state of the
diamond indenter (for UCI probe).
Detailed description of the measurement of hardness, see
paragraph 9.
8.3.2. Calibration
Selecting Calibration, you go to the table of calibrations where the
scale conventionally divided into eight hardness scales: Rockwell
(HRC), Brinell (HB), Vickers (HV), Rockwell (HRB), Shore (HS),
User 1 (U1), User 2 (U2), User 3 (U3).
Each of the scales can be calibrated to 11 conventional materials:
Steel (ST), Alloy Steel (AST), Stainless steel (SST), Cast Iron (CI),
Nodular Iron (NI), Aluminums (Al), Brass (BRS), Bronze (BRZ),
Copper (CU), User material 1 (U1), User material 2 (U2).
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Detailed description of the calibration process, see paragraph 11.
8.3.3. Archive
Selecting Archive you go to the list of saved measurements, which
displays Measurement name, Date and time of the measurement,
Scale, Material and Average Value.
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You can store in memory up to 60 000 measurements.
Scroll through the list using the navigation keys and
.
8.3.4. Settings
Selecting Settings you go to the settings menu for configure the
following settings:
Time: time setting.
Date: date setting.
Language: selection language of the device menu (available
English, German, Polish, Russian).
Photo: enable / disable the camera (for version with camera).
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Brightness: setting the brightness of the display.
Palette: selection of menu themes (creation of color palette of menu
makes with special software).
Sound: there are 4 modes of device sound (Off, Key, Measurement,
Key and Measurement).
Result: displaying measurement results can be Current (display
instantaneous values of measurements) and Average (unit
accumulates the series of measurements and display average value
of hardness).
Volume: setting the volume of the device.
Auto Off: setting of the automatic switch off device when it is not in
use.
Retro: allows you to return to the measurement mode with saved
last measurements after restarting of the device.
Flash: enable / disable the cameras flash (for version with camera).
Tolerance, %: This parameter is used only for Smart mode. Set the
% value adjusts the range of deviations of measurements to be
included in the calculation of the average for the series in Smart
mode. Detailed description of the Smart mode, see paragraph 10.4.
Navigate and select options using the navigation keys.
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8.3.5. Memory Card
Selecting Memory Card you go to the menu of memory.
8.3.5.1. Create backup copies of calibrations.
After calibration of the probe is recommended to create a backup
copy of the calibration (usually the manufacturer makes the
calibration of 1-2 scales, to check the probe).
This is done in order to be able to resume adequate calibration after
incorrect settings in the future.
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8.3.5.2. Load backup copies of calibrations.
After the initial save of calibrations you can always download it to
the probe. This function is needed for the resumption of adequate
calibration in case of wrong settings of the probe.
8.3.5.3. Clear SD card
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Clearing saved records in the archive and backup copies of
calibrations: after clearing SD card the archive will be empty and
backup copies of calibrations delete. To clean just stored archival
records - transmit saved measurements to PC with special software.
Thus backup calibrations will be unaffected.
Аt the bottom of the screen of this menu shown Memory state.
8.3.6. Information
In this menu you can view information about the manufacturer and
offices around the world.
Scroll through the list using the navigation keys and .
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9. Hardness measurement
9.1. Using of the UCI method
The design of UCI Probe is shown in Figure 1a.
Probe has a special removable collapsible nozzle with the puck
(Figure 1b).
The puck provides the convenience of positioning the probe relative
to the testing object and a clip for the measurements
.
Figure 1a. UCI Probe U1
1 – Probe’s body; 2 – Collapsible nozzle;
3 – Puck; 4 – Place for fingers
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Figure 1b. Demounted nozzle
1 – Probe’s body; 2 – Nozzle main part;
3 – Puck; 4 – Protective tube;
5 – Diamond.
One side of the puck is flat to using probe on flat surfaces. Another
side has grooves for using a probe on cylindrical surfaces.
It is marked slots designed for ease of measurement of hardness on
cylindrical products of various diameters. Probe with demounted
nozzle is usually using to measure hardness in difficult places, such
as narrow or deep groove.
The probe may be removed from the nozzle is used for measuring
the hardness in the narrow and hard to reach places.
Figure 2
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Turn on the hardness tester by pressing , and select the
measurement mode. For select the measurement mode press
and chose the mode that will be used by keys and
then press . Detailed description of the modes, see
paragraph 10.
Then select the scale and material hardness for which there is a
proper calibration (how to calibrate device see paragraph 11).
Material
Scale
The state of the
diamond indenter
(ready for
measurement)
Mode
Presence of user
calibration
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For select the hardness scale press and chose the scale that
will be used by keys and then press .
For select the material press and chose the material that will
be used by keys and then press .
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During the measurement you can select other hardness scale. The
displayed measurement reading will be converted according with the
new hardness scale if it is calibrated.
NOTE! Calibration is carried out by the direct method, so the
conversion is carried out on the basis of pre-calibration, and does
not correspond to any standard.
Install the probe puck on the sample surface, keeping it in the tough
skirt as shown in Figure 3a. By clicking on the skirt thrust both hands
to bring the diamond tip of the probe perpendiculary to the sample
surface to the touch (Figure 3b). Slowly (in about 0.5 seconds) by
pressing with a force of (5 or 1 kg depending on probe type) thrust
skirt, push the diamond tip into the metal surface, preventing
swinging (Figure 3c). After the sound signal, remove the probe from
the tested object.
a b c
Figure 3
NOTE! For correct operation of the UCI probe try not to exceed the
pressing force which is correspond to the probe (1 or 5 kg).
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The display shows the value of hardness. The result of
measurement is displayed on the display until the next
measurement.
WARNING! Not allowed a sharp click and scratching sample by
indenter, this may lead to exceeding the allowable value of error and
damage the diamond indenter.
NOTE! The "exciter" in the probe is powered from the batteries. If
the batteries are depleted you will get erratic test results.
This symbol indicates
that the diamond
indenter is in contact
with the testing object
or device is not ready
for the next
measurement
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You can get the value of the current measurement or the average
for the series of measurements, depending on the settings in
Settings menu Current or Average:
After the measurement, you can save measurement (series of
measurements) in the archive by pressing ENTER key .
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Keyboard appears:
Move the cursor over the keyboard with navigation keys and select
symbols by pressing , after that press .
For saving without photo, press key or take picture of tested
object by pressing .
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To take a new photo press and repeat the action.
Press , move the cursor with navigation keys to select the
tested place (point).
Press for saving.
The record is stored in the archive.
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9.2. Using of the Rebound (Leeb) method
Select scale and material with the existing calibration.
Press the buttons and to set the angle of the
measurement. Fixed angle is displayed in the upper part of the
display.
Position of the probe perpendicular to the ground plane corresponds
to the angle 0°.
Angle of the
measurements
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Place the rebound probe vertically onto the test surface and press it
slightly against the surface. Charge the impact body by a charging
mechanism pressing the probe enclosure until the clicks, as shown
below:
Figure 4. Rebound probe
Press the release button on top of the impact device by finger of
your free hand.
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After pressing the shutter release button and the impact body hitting
in the area of measurement sounds a beep and the display shows
the value of measured hardness.
WARNING! The minimum distance between the imprints of
measurements must be not less than 3 mm.
10. Measurement modes
To selecting the measurement mode go to the Measuring and press
.
The device will offer you the following measurement modes:
- Graph – mode of the construction graph;
- Histogram – mode of the construction columnar bar chart;
- Statistic – statistics mode;
- Smart – mode of filter incorrect measurements;
- Signal – the display signal mode (only for Leeb).
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To select the measurement mode, press .
10.1. Graph mode
In graph mode, the device displays the current measurement value
or average of series of measurements, depending on selected the
Current or Average in Measurement settings menu:
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10.2. Histogram mode
The device builds histogram of series measurements.
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10.3. Statistics mode
Statistics mode allows to monitoring the following parameters of
measurement series: Maximum, Minimum, Deviation, Average,
Number of measurements.
10.4. Smart mode
Smart mode allows the user to identify the general sequence of
measurements. The device selects the first three series of
measurements that do not exceed the specified tolerance. After that,
the following measurements that exceed a given tolerance will be
excluded from the series and will not be taken into account when
calculating the average of the series.
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Filled with the color readings indicate that the device has fixed the
general sequence and Smart mode is active.
To set the tolerance of Smart Mode, go to Settings:
And set the percentage tolerance values from 1 to 10.
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10.5. Signal mode
Mode is active only for Leeb probe and shows the voltage produced
during the impact and rebound of impact body. M is the maximum
value of the conditional code number which corresponds to the
received signal.
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11. Calibration
11.1. Main calibration
The calibration of the UCI probe is stored in the probe’s memory.
So, you have to calibrate each UCI probes (for example probes with
different load 10N, 50N or 98N) separately.
The calibration of the Leeb probe is stored in the memory of the
electronic unit. So, after changing the Leeb probes, you have to only
check the measurement accuracy, but not to recalibrate the each
Leeb probe separately.
11.1.1. Calibration of the UCI probe
To calibrate the UCI probe you will need 3 samples of material with
a known hardness. Hardness range should be wider than the
hardness of the materials which will be measured (The values
should be the maximum or more, minimum or less and average).
Select in the main menu Calibration:
Each of the scales can be calibrated to 11 conventional materials:
Steel (ST), Alloy Steel (AST), Stainless steel (SST), Cast Iron (CI),
Nodular Iron (NI), Aluminums (Al), Brass (BRS), Bronze (BRZ),
Copper (CU), User material 1 (U1), User material 2 (U2).
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The device goes to the table, each cell of the table corresponds to
the certain scale of calibration for the certain material:
All calibrations of the device can be calibrated for any materials and
any scales, and are divided in this way just for practicality.
Press the navigation keys to choice cell for calibration, for example
HRC for Steel:
Stainless Steel
Cast Iron
User material 1
Steel
Aluminums
Brass
Bronze
Copper
User material 2
Rockwell C
Brinell
Vickers
Rockwell B
Shore
User 1
User 2
User 3
Alloy Steel
Nodular Iron
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After choosing the necessary cell, press , the table appears:
The device, making the measurement, gets the nominal codes, the
purpose of calibration - is to find the correlation between the nominal
code and hardness values (construction of the relation function).
To start the calibration, enter the real values of the samples by
pressing .
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Use the navigation keys and for setting real
values of hardness, to go to the next digit number, press :
For ending setting of first value press again , then the button
for adjusting the values of the next samples.
Then, move your selection on the hardness value according to the
sample, and make at least 5 measurements. Make sure that the
value of x (current value of the code) would not varied by more than
3%.
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If you get an obvious error measurement, press and the last
measurement will be removed from the series.
Go to the next nominal pressing , and make the same
procedure with other samples, you end up with:
To check the correctness of the got values, move the cursor to the
X:000 and take a few measurements on one of the sample.
Current value
of the code
Number of
measurements
The value for
verification.
Calculation of the
average value of
the code series.
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For save, press , window will appear:
Press YES by . Calibration is saved. Select the appropriate
material and scale, and device is ready for operation.
11.1.2. Calibration of the Rebound (Leeb) probe
The device has the following built-in calibrations for Leeb probes:
Stainless Steel
Cast Iron
User material 1
Steel
Aluminums
Brass
Bronze
Copper
User material 2
Rockwell C
Brinell
Vickers
Rockwell B
Shore
User 1
User 2
User 3
Alloy Steel
Nodular Iron
Steel/HLD
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For recalibration any of these presetted calibrations, you have to
perform one or two point user calibration for the Steel/HLD cell
(press “SCALE” key), because all available scales are converted in
accordance with ASTM E140 from the basic Leeb scale.
In order to perform one or two point user calibration, follow the same
instructions as for user calibration the UCI probe (See paragraph
11.2.).
11.2. User (additional) calibration (UCI probe)
Each of the saved main calibration may be further corrected.
Additional calibration is recommended in the following cases:
- If the measurements of the device on the samples are constant,
but differ from the nominal value of the standard block;
- After extended storage (more than 3 months.);
- After intensive operation;
- With a significant change in the operating conditions (temperature,
humidity, etc.).
For the calibration of hardness scale needed one (single-point
calibration) or two (two-point calibration) standard hardness tests
samples with the maximum and minimum values for the controlled
range of the hardness.
For example, we have two steel sample of known hardness of HRC,
and device shows a stable deviation for hardness measurements on
it. For making user two-point calibration select in main menu
Calibration:
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Press and the screen appears:
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Press for select the number of calibration points, as we have
two sample - set 2 with pressing buttons and ,
then again :
Move the cursor by pressing to select the first row. Take
about 5 measurements on the first sample, the instrument will
display the average of the series in accordance with the current
calibration.
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If you get an obvious error measurement, press and the last
measurement will be removed from the series. You will get:
Press and by pressing and set the
nominal value of the sample. To go to the next digit number, press
, for saving first value press . After adjusting the value of
the first sample you get:
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Press to adjust the second sample value, and perform
the same operation. In the end, get:
To save, press , window will appear:
Press YES by . Calibration is saved. Select the appropriate
material and scale, and device is ready for operation.
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About the stored user calibration will symbolize the next state of the
cell:
To delete user calibration, go to the user calibration mode and set to
0 for N:
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12. Technical maintenance, special conditions of
operation
12.1 On the whole, hardness testers do not require any special
maintenance. However, for the purpose of hardness tester stable
operation, regular maintenance is advisable.
12.2. Probe maintenance
Clean hardmetal ball and diamond pyramid from dust, mud and oil
traces. Use soft cloth impregnated with alcohol solution.
Check the probe operation regularly by conducting hardness
measurements on hardness reference blocks. Do not use reference
test block with expired period between verifications (more than 2
years).
12.3. Information processing unit maintenance
To clean from any pollution, use soft dry cloth. Do not use the water,
since the hardness tester is neither spray-proof nor water-proof due
to the joints on its body.
Do not use any solvents, they can damage indication signs and
writings on the front and back sides of the body.
12.4. Battery maintenance
The battery average life is not less than 3 years. The battery used in
compliance with the "C" or "AA" international standard. It is done for
the convenience of it s replacement when it is required or sharp
reduction of the continuous operation time (paragraph 3.6)
independently of the country. Replacement is possible only by the
battery with similar characteristics in compliance with the marking on
it. From environmental protection point of view, the best thing is to
use the battery.
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12.5. Storage
12.5.1. Hardness tester shall be kept in the carry case, the probe
and the batteries shall be disconnected.
12.5.2. If hardness tester is kept in the carry case for than 14 days,
the battery shall be taken out from its compartment in the
information processing unit.
12.5.3. It is recommended to keep hardness testers in closed
premises with the relative humidity not more than 80%, there shall
be no mold, paints, acids, chemical agents and other chemicals, the
evaporation of which my give a harmful effect. Sharp fluctuations of
temperature and humidity which can result in dew formation are not
allowed.
12.6. Transportation
12.6.1. Hardness tester transportation in the carry case shall be only
in closed vehicles, where the possibility of mechanical damage or
atmospheric precipitation is excluded.
12.6.2. The way packed in carry cases hardness testers are located
inside the vehicle shall exclude.
12.7. Putting into operation after storage and transportation
12.7.1. After storage or transportation under the temperature lower
than -5°C, before starting hardness tester operation, it is necessary
to keep it not longer than 1 hour under the temperature higher than
+10°C and not less than 2 hours under the temperature higher than
0°C.
12.7.2. Before operating hardness tester which was stored for more
than 3 months and transported for more than 2 months, it is
necessary to check such hardness tester on the reference hardness
test blocks. If the measured AVEARGE value of the hardness tester
does not correspond to the reference hardness test block NOMINAL
value within the error limits, it is necessary to calibrate the hardness
tester.
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12.8. Special operation conditions
12.8.1. Increased dust content and humidity. Put the information
processing unit of hardness tester into a transparent plastic bag.
Tighten it at the level of connective cable a bit lower than the probe
plug.
After the work under such conditions is finished, information
processing unit shall taken out of the plastic bag and air it.
12.8.2. Frost (<0°C). Information processing unit is the most
sensitive to low temperature part of hardness testers, especially
LCD. If there is a possibility, keep hardness tester closer to your
body and protect id with your coat or keep in the inside pocket,
taking it out time from time for inputting the data into the archive.
13. Precautions and trouble shouting
13.1. Treat the hardness tester with care. Any wrong treatment may
result in the violation of the present Technical Reference and
Operation Manual regulations and, thus, lead to the manufacturer
hardness tester warranty cessation.
13.2. Always check the integrity of the cables, Information
processing unit and probes. Provide immediate replacement of the
damaged parts by the original ones. This job shall be performed by
skilled personnel.
13.3. Do not expose the hardness tester to aggressive chemical
medium.
13.4. Do not leave the hardness tester in the direct Sun.
13.5. Do not sink the hardness tester into any liquids. If the
hardness tester gets wet, take the battery out and leave for 24 hours
to get dry. If the hardness tester is used under the increased
humidity or dust conditions, place the information processing unit
into the plastic bag. After work period is over, it is mandatory to get
the hardness tester dry.
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14. Manufacturer’s guarantee and service
maintenance
14.1. In case when hardness tester (information processing unit and
probes), supplied by the Seller within one year since the delivery
date used properly, appear defective, the Seller shall repair or
replace them or supply new parts therefore and send them to the
Buyer. The other parts of the device (battery, charger, bag) warranty
does not cover. The Buyer must prepay any shipping charges,
taxes, or duties associated with transportation of the product to the
service location, and Seller pays return shipping and associated
costs. In addition, the Buyer shall be responsible for insuring any
product shipped or returned to an authorized service location, and
the Buyer shall bear risk of loss during shipping to the service
location, and Seller all risks during delivery to the Buyer. In order to
exercise its rights the Buyer shall inform the Seller as soon as
possible after the date when such defect appeared.
14.2. Prepare technically grounded reclamation document and send
it together with the hardness tester to the guarantee service or to the
manufacturer at the address:
Scientific and Technical Centre “Industrial Devices and
Technologies" Ltd.,
5, Spasskaya str., Novomoskovsk, 51200, Ukraine
Phone: +38-067-593-59-77
Fax: +38-056-935-87-44
14.3. Post guarantee maintenance is conducted by the manufacturer
service centre upon the Customer request.
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NOTES
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