Novell ZENWORKS SUITE Getting Started Guide
Novell®
www.novell.com
Getting Started Guide
ZENworks® Suite
novdocx (en) 13 May 2009
AUTHORIZED DOCUMENTATION
7 SP1 IR4
June 17, 2009
Novell ZENworks 7 Getting Started Guide
Legal Notices
Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes.
Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.
reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to
notify any person or entity of such changes.
Any products or technical information provided under this Agreement may be subject to U.S. export controls and the
trade laws of other countries. You agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on
the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.
You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the
Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on
exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export
approvals.
novdocx (en) 13 May 2009
Copyright © 2009 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this
document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.
patents listed on theNovell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or more
additional patents or pending patent applications in the U.S. and in other countries.
Novell, Inc.
404 Wyman Street, Suite 500
Waltham, MA 02451
U.S.A.
www.novell.com
Online Documentation: o access the latest online documentation for this and other Novell products, see
the Novell Documentation Web page (http://www.novell.com/documentation).
Novell Trademarks
For a list of Novell trademarks, see the Novell Trademark and Service Mark List (http://www.novell.com/company/
legal/trademarks/tmlist.html) at http://www.novell.com/company/legal/trademarks/tmlist.html.
Third-Party Materials
All third-party trademarks are the property of their respective owners.
novdocx (en) 13 May 2009
novdocx (en) 13 May 2009
4 Novell ZENworks 7 Getting Started Guide
Contents
About This Guide 7
1 Introduction 9
1.1 ZENworks 7 Suite Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.2 Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.3 Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.4 Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.5 Asset Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.6 Data Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.7 Instant Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.8 Software Packaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.9 Personality Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1.10 Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2 ZENworks 7 CD Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
novdocx (en) 13 May 2009
2 Installation 23
2.1 Installation Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2 Where to Find Installation Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Upgrade 25
3.1 What's New in ZENworks 7 with Support Pack 1 Interim Release 1 . . . . . . . . . . . . . . . . . . . . 25
3.2 What's New in ZENworks 7 with Support Pack 1 Release 3 . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3 What's New in ZENworks 7 with Support Pack 1 Interim Release 3a . . . . . . . . . . . . . . . . . . . 27
3.4 What's New in ZENworks 7 with Support Pack 1 Interim Release 4 . . . . . . . . . . . . . . . . . . . . 28
3.5 Upgrade Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.6 Where to Find Upgrade Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
A Documentation Updates 33
A.1 June 17, 2009 (Support Pack 1 Interim Release 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.2 February 29, 2008 (Support Pack 1 Release 3). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.3 September 26, 2007 (Support Pack 1 Interim Release 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
A.4 May 22, 2007 (Support Pack 1 Release 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5 July 14, 2006 (Support Pack 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.5.2 What’s New in ZENworks 7 with Support Pack 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
A.6 December 9, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contents 5
novdocx (en) 13 May 2009
6 Novell ZENworks 7 Getting Started Guide
About This Guide
novdocx (en) 13 May 2009
This Novell ZENworks 7 Getting Started Guide introduces you, the network administrator, to the
desktop, handheld, and server management capabilities of Novell
organized as follows:
Chapter 1, “Introduction,” on page 9
Chapter 2, “Installation,” on page 23
Chapter 3, “Upgrade,” on page 25
Appendix A, “Documentation Updates,” on page 33
Audience
This guide is intended to introduce the ZENworks 7 Suite and its contents to network administrators
or IT executives responsible for managing network resources in large enterprises.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html (http://
www.novell.com/documentation/feedback.html) and enter your comments there.
Documentation Updates
®
ZENworks®. The guide is
For the most recent version of the Getting Started Guide, visit the Novell ZENworks 7
Documentation Web site (http://www.novell.com/documentation/zenworks7/).
Additional Documentation
For additional ZENworks 7 documentation, visit the Novell ZENworks 7 Documentation Web site
(http://www.novell.com/documentation/zenworks7/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
®
A trademark symbol (
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.
, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
About This Guide 7
novdocx (en) 13 May 2009
8 Novell ZENworks 7 Getting Started Guide
1
Introduction
Through the use of identity-based, policy-driven automation, Novell® ZENworks® 7 Suite
simplifies the management of resources for handhelds, desktops, and servers across a variety of
operating systems. Whether you manage by user, by device, or by a combination of both, ZENworks
enables efficient application management, patch management, asset management, and operating
system migration.
Before you begin installing, we recommend that you review the following sections to become
familiar with the ZENworks 7 Suite products and CD organization:
Section 1.1, “ZENworks 7 Suite Products,” on page 9
Section 1.2, “ZENworks 7 CD Organization,” on page 13
1.1 ZENworks 7 Suite Products
novdocx (en) 13 May 2009
1
ZENworks 7 includes the following management products:
Section 1.1.1, “Desktop Management,” on page 9
Section 1.1.2, “Server Management,” on page 10
Section 1.1.3, “Handheld Management,” on page 10
Section 1.1.4, “Linux Management,” on page 11
Section 1.1.5, “Asset Inventory,” on page 11
Section 1.1.6, “Data Management,” on page 11
Section 1.1.7, “Instant Messenger,” on page 12
Section 1.1.8, “Software Packaging,” on page 12
Section 1.1.9, “Personality Migration,” on page 13
Section 1.1.10, “Patch Management,” on page 13
1.1.1 Desktop Management
ZENworks 7 Desktop Management enables you to manage Windows* desktops and laptops,
including the ability to:
Automate distribution of desktop, thin-client, and Web applications, as well as provide self-
healing of applications.
Remotely manage workstations, including file transfers and real-time diagnostics.
Inventory workstation hardware and software for both troubleshooting and auditing purposes.
Deploy standard operating environments through the use of workstation imaging.
Maintain standard operating environments through user and workstation policies that control
workstation environments and behavior.
Introduction
9
Desktop Management is provided on the ZENworks 7 Desktop Management CD 1 (English, French,
German, Portuguese, and Spanish) and on the ZENworks 7 Desktop Management CD 2 (English,
Chinese Traditional, and Chinese Simplified). For more detailed information about Desktop
Management, see “What Is ZENworks Desktop Management?” in the Novell ZENworks 7 Desktop
Management Installation Guide.
1.1.2 Server Management
ZENworks 7 Server Management enables you to manage NetWare®, Windows, Linux, and Solaris*
servers, including the ability to:
Deploy application and data files across all server platforms regardless of server location to
ensure a secure and consistent environment.
Enforce and update server configuration, including both mass configurations and remote
configurations.
Inventory server hardware and software for auditing and capacity planning across multiple
server platforms.
Automate routine server management processes to ensure consistency and timely completion.
novdocx (en) 13 May 2009
Use policies to control server environments and behavior.
Discover servers, monitor real-time and historical data, receive and process SNMP traps for
critical server parameters, and generate reports.
Server Management is provided on the ZENworks 7 Server Management CD. For more detailed
information about Server Management, see “What Is ZENworks Server Management?” in the
Novell ZENworks 7 Server Management Installation Guide.
1.1.3 Handheld Management
ZENworks 7 Handheld Management enables you to manage Palm*, Windows CE, Pocket PC, and
BlackBerry* handheld devices, including the ability to:
Distribute applications and content to devices.
Secure information by using password enforcement, integration, self-destruct, and lockout
capabilities.
Optimize low-bandwidth connectivity through the use of compression, checkpoint restart, delta
technology, and configurable bandwidth technology.
Inventory device hardware and software and use detailed queries to generate reports.
Automate device setup and standardize settings and programming.
Retrieve files from devices to protect data and integrate it with corporate data.
Remotely view or control IP-enabled Windows CE devices.
Synchronize the system password on the handheld device with the user’s network password.
Assign multiple access points to a handheld device and define the order of the access points to
which the device must connect.
Install software at a predefined time even when the device is not connected to the network.
Uninstall software from Windows CE devices by using the handheld policy.
Delete files from Palm or Windows CE devices by using the handheld policy.
10 Novell ZENworks 7 Getting Started Guide
Handheld Management is provided on the ZENworks 7 Handheld Management CD. This product
was modified for Release 2. For more detailed information about Handheld Management, see “What
Is Novell Handheld Management?” in the Novell ZENworks 7 Handheld Management Installation
Guide.
1.1.4 Linux Management
ZENworks 7 Linux Management lets you centrally control Linux software configurations for both
servers and workstations, including the ability to:
Manage users and organize groups of machines for installations and updates.
Integrate with leading software update systems such as SUSE
Roll back software packages to pre-update versions if unintended problems are caused by the
update.
Automatically resolve software package requirements before updating to ensure that all
dependencies are met.
Linux Management is provided on the ZENworks 7 Linux Management program CD. For more
detailed information about Linux Management, see Overview section in the Novell ZENworks 7
Linux Management Installation Guide (http://www.novell.com/documentation/zlm72/lm7install/
data/front.html).
®
YAST and Red Hat* Network.
novdocx (en) 13 May 2009
1.1.5 Asset Inventory
Asset Inventory, a component of ZENworks 7.5 Asset Management, lets you customize and manage
the inventory of hardware and software in your enterprise:
Set up collection schedules to determine when inventory data is collected from workstations
and customize many aspects of the inventory process itself.
Control how inventory data is organized and grouped by Collection Domains and Collection
Servers.
Assign different roles to inventory users, giving you control over who can work with inventory
data and what kinds of changes they can make.
Analyze the inventory data through queries and reports and edit the data when necessary.
Asset Inventory is provided on the ZENworks 7 Asset Management CD. You can choose whether to
install only the Asset Inventory component, to install a 90-day evaluation version of the complete
ZENworks Asset Management product, or to install a full version of ZENworks Asset Management
product (this requires the purchase of a separate Asset Management license). For more detailed
information, see the ZENworks 7.5 Asset Management Installation Guide. (http://www.novell.com/
documentation/zam75/).
1.1.6 Data Management
ZENworks 7 Data Management, powered by Novell iFolder®, enables you to manage the storage of
users’ files, including the ability to:
Provide users with access to their files from anywhere—online or offline—across multiple
workstations and the Internet.
Provide users with a simple, convenient, and secure way to back up and synchronize their files.
Introduction 11
Loading...