Novell ZENWORKS PATCH MANAGEMENT Agent Installation Guide
Agent Installation Guide
ZENworks Patch Management Server v6.4
02_017N_6.4.2.14
Novell, Inc.
1800 South Novell Place
Provo, UT 84606
Phone: 800.858.4000
www.novell.com
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ZENworks Patch Management Server v6.4 - Agent Installation Guide
Table of Contents
Table of Contents ___________________________________________ iii
Preface ___________________________________________________ v
About This Guide ...................................................................................................v
Document Conventions ......................................................................................... vi
Chapter 1: Preparing for Agent Installation _______________________ 1
Installation Methods ..............................................................................................1
Supported Operating Systems (ZENworks Patch Management Agent) ...........................2
Supported Languages ............................................................................................2
Requirements .......................................................................................................3
Agent for Windows ............................................................................................3
Agent for Linux, UNIX, Mac, and Netware .............................................................4
Chapter 2: Installing Agents ___________________________________ 5
Downloading the Installer .......................................................................................5
Installing the Single Agent for Windows (32 or 64 bit) ................................................6
Installing the Agent for Windows Vista (32 and 64 bit) .............................................12
Installing the Agent for Linux, UNIX, Mac, and Netware ............................................18
Chapter 3: Automating the Agent Installation ____________________ 21
Automating the Windows MSI Installer ...................................................................21
Creating a Network Share ................................................................................21
Modifying the MSI File ..................................................................................... 25
Creating an Organizational Unit ........................................................................30
Performing a Silent Install from a Command Prompt ................................................34
Installing the Windows Agent ...........................................................................34
Installing the Linux/UNIX/Mac/Netware Agent ....................................................35
Appendix A: Index __________________________________________ 37
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Table of Contents
- iv -
Preface
This ZENworks® Patch Management Agent Installation Guide is a resource written for all users of
ZENworks Patch Management. This guide defines the concepts and procedures for installing and
implementing a successful installation of ZENworks Patch Management.
About This Guide
This guide contains the following chapters:
• Chapter 1, “Preparing for Agent Installation”
• Chapter 2, “Installing Agents”
• Chapter 3, “Automating the Agent Installation”
Tip: This document is updated on a regular basis. To acquire the latest version of this
document please refer to the Novell Support Web site (www.novell.com/support
ZENworks Patch Management Server v6.4 - Agent Installation Guide
)
- v -
Preface
Document Conventions
The following conventions are used throughout this document to help you identify various
information types:
Table 0.1 Document Conventions
Convention Usage
bold
italics
UPPERCASE SQL commands and keyboard keys
monospace
Command names, database names, options, wizard names, window and
screen objects (i.e. Click the
New terms, variables, and window and page names
File names, path names, programs, executables, command syntax, and
property names
OK
button)
The icons used throughout this document identify the following types of information:
Table 0.2 Icons Used
Icon Alert Label Description
Identifies paragraphs that contain notes or
Note:
Tip:
Warning:
recommendations.
Identifies paragraphs that contain tips, shortcuts, or other
helpful product information.
Identifies paragraphs that contain vital instructions,
cautions or critical information.
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ZENworks Patch Management Server v6.4 - Agent Installation Guide
1
Preparing for Agent Installation
Having successfully installed your ZENworks Patch Management Server (Patch Management
Server), you can now proceed to the installation of your ZENworks Patch Management Agents.
Following installation the agent is monitored and maintained by the Patch Management Server
requiring no additional maintenance.
Installation Methods
ZENworks Patch Management Agents can be deployed using any one (or combination) of the
following methods:
Table 1.1 Installation Options
Installation Type Description
Single Agent Windows
MSI Installer
Single Agent Windows
x64 MSI Installer
Single Agent Installer for
Linux/Unix/Mac/Netware
Single Agent Installer for
Windows Vista
Allows you to run the installer, entering the information as prompted. Also,
you can modify the Microsoft Software Installer (MSI) file, using an MSI
.msi
.msi
.
.msi
file can be
file can be
file can be
editor, to include your organization’s configuration. The
delivered by using a login script, Active Directory Group Policy Object (GPO),
or other remote software installation method. The method eliminates the
need to physically visit each target computer.
Allows you to run the installer, entering the information as prompted. Also,
you can modify the Microsoft Software Installer (MSI) file, using an MSI
editor, to include your organization’s configuration. The
delivered by using a login script, Active Directory Group Policy Object (GPO),
or other remote software installation method.
Allows you to run the installer, entering the information as prompted. You
rsh
or
can also perform a silent installation using
Allows you to run the installer, entering the information as prompted. Also,
you can modify the Microsoft Software Installer (MSI) file, using an MSI
editor, to include your organization’s configuration. The
delivered by using a login script, Active Directory Group Policy Object (GPO),
or other remote software installation method.
ssh
Warning: Regardless of the installation method it is vital that, when installing agents,
you enter the same serial number used to install your server. Failure to do so could lock
out the PLUS_AGENT user account disabling ALL agent communication.
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Preparing for Agent Installation
Supported Operating Systems (ZENworks Patch Management Agent)
The following table lists the supported platforms on which the ZENworks Patch Management Agent
6.4 is supported.
Table 1.2 ZENworks Patch Management Agent 6.4 Supported Platforms
Operating
System
Apple Mac OS X 10.2.8 -
HP-UX 11.00 -
IBM AIX 5.1 - 5.3
Microsoft
Windows 9x
Microsoft
Windows NT
Microsoft
Windows XP
Microsoft
Windows Vista
Novell Netware
Novell SUSE
Linux
Red Hat Linux 2.1 - 4 Enterprise AS,
Sun Solaris 2.6 - 10
OS
Versions
10.4.10
11.23
98 Second
Edition
4.0 SP6A 2003 R2
All
All All 32/64 bit x86 32/64 bit N/A
(3)
6.5 All 32 bit x86 32 bit 1.3.0+
9 - 10 Enterprise 32/64 bit
OS Edition
All 32/64 bit x86(Intel)/
All 64 bit PA-RISC 64 bit 1.4.0+
All 32/64 bit PowerPC 32/64 bit 1.4.0+
All 32 bit x86 32 bit N/A
(1)
All
Professional
ES, WS
All 32/64 bit SPARC/x86 32/64 bit 1.4.0+
(2)
OS Data
Width
32/64 bit x86 32/64 bit N/A
32/64 bit x86 32/64 bit N/A
32/64 bit
Processor
Family
PowerPC
x86 32/64 bit 1.4.0+
x86 32/64 bit 1.4.0+
Processor
Data
Width
32/64 bit 1.4.0+
Min.
JRE
(1) Datacenter edition is not supported
(2) Home, Media Center and Tablet PC editions are not supported
(3) Windows Vista support requires .NET 3.0
Supported Languages
ZENworks Patch Management Agent 6.4 is supported on the following languages:
en-AU: English (Australia)
en-BZ: English (Belize)
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ZENworks Patch Management Server v6.4 - Agent Installation Guide
en-CA: English (Canada)
en-JM: English (Jamaica)
en-NZ: English (New Zealand)
en-ZA: English (South Africa)
en-GB: English (United Kingdom)
en-US: English (United States)
es-ES: Spanish (Spain)
fi-FI: Finnish (Finland)
fr-FR: French (France)
de-DE: German (Germany)
it-IT: Italian (Italy)
ja-JP: Japanese (Japan)
ko-KR: Korean (Korea)
nl-NL: Dutch (Netherlands)
pt-BE: Portuguese (Brazil)
sv-SE: Swedish (Sweden)
zh-CN: Chinese (Simplified)
zh-CHS: Chinese (Simplified)
zh-TW: Chinese (Traditional)
zh-CHT: Chinese (Traditional)
Requirements
The following section lists the hardware and software requirements for the Agent.
Note: You must disable any virus-scanning software prior to the installation of the
Novell ZENworks Patch Management Agent for Windows. Failure to do so may result in
an unsuccessful agent installation.
Agent for Windows
• Local or Domain Administrator or Administrator equivalent
Warning: The install (and uninstall) must be done by a Administrator or Administrator
equivalent.
• 500 MHz Processor or higher
• 256 MB RAM
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Preparing for Agent Installation
• 20 MB of free disk space for agent installation
• A single 10 Mbps network connection (with access to the Update Server)
• Sufficient free disk space to download and install patches (varies dependent upon size of patch)
• Windows Installer 2.0 or higher
• Microsoft Internet Explorer 5.01 or higher (Internet Explorer 5.5 or higher if using SSL)
• Network connectivity to your ZENworks Patch Management Server (6.4 or higher)
Note: Windows 2000 computers require Service Pack 1
Windows NT 4.0 computers require Service Pack 6a
Agent for Linux, UNIX, Mac, and Netware
• Superuser privileges on the target machine
Warning: The install (and uninstall) must be done by the root user (superuser).
• 2 MB of free disk space for agent installation
• 500 MHz or greater processor
• 256 MB RAM
• 10 Mbps network connection (with access to the Update Server)
• Sufficient free disk space to download and install patches
• Network connectivity to your ZENworks Patch Management Server
• Presence of
processing.
/tmp
directory (
/var/tmp
directory on Solaris) for temporary file storage and
Warning: There must be no whitespaces (such as a space, tab, or newline character) in
the absolute path of the installation directory.
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ZENworks Patch Management Server v6.4 - Agent Installation Guide
2
Installing Agents
The following section includes instructions for installing the ZENworks Patch Management Agent.
In this chapter
“Installing the Single Agent for Windows (32 or 64 bit)”
“Installing the Agent for Windows Vista (32 and 64 bit)”
“Installing the Agent for Linux, UNIX, Mac, and Netware”
Downloading the Installer
The standard agent install requires logging into the Patch Management Server administration
console from the target computer then downloading the installer to that computer.
To Download an Installer
1. Log on to the target computer as the local
LOCAL_ADMINS
2. Launch your web browser.
3. Type your ZENworks Patch Management Server URL in your web browser’s Address field.
Press Enter.
4. Type your User Name in the User name field. Press TAB .
5. Type your password in the Password field.
6. Click OK.
The ZENworks Patch Management Server Home screen opens.
7. Select Devices.
group).
administrator
(or a member of the
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Installing Agents
8. Click Install.
The Agent Installers page opens.
Figure 2.1 Agent Installers
9. Select the download link corresponding with the installer you need to start the download.
The Download dialog box opens.
10. Click Save.
The installer downloads to the location you specify on your computer.
11. In the Agent Installers screen, click Close.
The Agent Installers screen closes.
Installing the Single Agent for Windows (32 or 64 bit)
The following steps apply to both the Single Agent Windows MSI Installer and the Single Agent
Windows x64 MSI Installer. To install the agent for Windows Vista, refer to __.
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ZENworks Patch Management Server v6.4 - Agent Installation Guide
To Install the Agent
1. From the downloaded location, select the updateagent.msi to extract the ZENworks Patch
Management Agent for Windows InstallShield Wizard.
The Agent Install Welcome screen opens.
Figure 2.2 Agent Install Welcome Screen
2. Click Next.
The License Agreement page opens.
Figure 2.3 License Agreement
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Installing Agents
3. If you agree to the license terms select the I accept the terms option and click Next
The Destination Folder page opens.
Figure 2.4 Agent Destination
4. To change the location of the Agent:
a. Click Change.
The Change Current Destination Folder window opens.
Figure 2.5 Change Current Destination Folder
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