Novell ZENWORKS LINUX MANAGEMENT Administration Guide

Novell®

www.novell.com

Administration Guide

ZENworks® Linux Management

novdocx (en) 11 July 2008

AUTHORIZED DOCUMENTATION

7.2 IR2

September 25, 2008

Novell ZENworks 7.2 Linux Management Administration Guide

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novdocx (en) 11 July 2008

Contents

About This Guide 19

Part I Understanding ZENworks Linux Management 21

1 A Quick Tutorial on Basic ZENworks Linux Management Features 23

1.1 Organizing Devices: Folders and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

1.1.1 Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

1.1.2 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

1.1.3 Folders vs. Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.2 Creating Registration Keys and Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.3 Setting Up ZENworks Administrator Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

1.4 Delivering Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

1.4.1 Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

1.4.2 Catalogs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

1.5 Delivering Content Using File Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

1.6 Defining and Locking Down Device Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

1.7 Using Preboot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

1.8 Collecting Software and Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

1.9 Managing Remote Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

1.10 Monitoring Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

1.10.1 Hot List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.10.2 Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.10.3 System Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.10.4 Message Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.11 Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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2 Using ZENworks Linux Management with Dell PowerEdge Servers 35

2.1 Configuring PowerEdge Servers using Dell Configuration Bundles. . . . . . . . . . . . . . . . . . . . . 35

2.2 Obtaining, Configuring, and Updating PowerEdge Servers Using Dell Update Package

Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2.2.1 Obtaining Dell Update Packages from Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2.2.2 Assigning Dell Update Package Bundles to Configure and Update PowerEdge

Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

2.2.3 Determining If Newer Dell Package Updates Are Available for PowerEdge Servers 37

2.2.4 Deploying a Newer Dell Update Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2.3 Using Advanced Dell Inventory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2.4 Using Advanced Dell Inventory Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Part II ZENworks System Management 39

3 ZENworks Control Center 41

3.1 Where the ZENworks Control Center Is Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

3.2 Accessing the ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

3.3 Accessing the ZENworks Control Center through Novell iManager. . . . . . . . . . . . . . . . . . . . . 42

3.4 Changing the Timeout Value for the ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . 42

Contents 5

3.5 Changing the Debug Settings of ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4 Command Line Administration Utilities 45

4.1 zlman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

4.2 zlm-debug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

4.3 zlmmirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4.4 rug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4.5 zmd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4.6 zrmservice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5 ZENworks Server 47

5.1 ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.1.1 Checking the Status of a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.1.2 Starting a ZENworks Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5.1.3 Stopping a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.1.4 Restarting a ZENworks Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.2 RPM Package Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.2.1 Package Repository Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.2.2 Package Replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.2.3 Package Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.3 Uninstalling a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

5.3.1 Uninstalling a Primary ZENworks Server Using zlm-uninstall . . . . . . . . . . . . . . . . . . 50

5.3.2 Uninstalling a Secondary ZENworks Server Using zlm-config . . . . . . . . . . . . . . . . . 51

5.3.3 Manually Uninstalling a Primary or Secondary ZENworks Server . . . . . . . . . . . . . . . 51

5.4 Freeing Disk Space on a ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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6 ZENworks Agent 53

6.1 ZENworks Agent (zmd) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.1.1 ZENworks Agent (zmd) Cache Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2 File System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6.3 Using the Software Updater, Installer, and Remover from Users’ Managed Devices . . . . . . . 54

6.3.1 Updating Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.3.2 Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6.3.3 Removing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.3.4 Viewing System Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6.3.5 Editing System Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.4 Uninstalling the ZENworks Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

7 Configuring Management Zone Settings 67

7.1 Configuring System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.1.1 Creating System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7.1.2 Using Variables in ZENworks Policies: A Sample Use Case. . . . . . . . . . . . . . . . . . . 68

7.2 Configuring the Device Refresh Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.3 Configuring Device Inventory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

7.4 Configuring Local Device Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

7.5 Configuring Preboot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.6 Configuring Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.7 Configuring Centralized Message Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.8 Configuring the Content Replication Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

7.9 Viewing Default Target Platforms and Configuring Custom Target Platforms . . . . . . . . . . . . . 73

6 Novell ZENworks 7.2 Linux Management Administration Guide

7.10 Configuring the ZENworks Management Daemon (zmd) Settings. . . . . . . . . . . . . . . . . . . . . . 74

7.11 Integrating Novell Customer Center with ZENworks Linux Management . . . . . . . . . . . . . . . . 75

7.12 Configuring the ZENworks Server Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

7.13 Understanding the StoreFileDeps Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

8 ZENworks Administrator Accounts 79

8.1 Creating an Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

8.2 Modifying Account Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

9 ZENworks Object Store and Data Store Maintenance 83

9.1 Maintaining the ZENworks Object Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

9.1.1 Backing Up the ZENworks Object Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

9.1.2 Restoring the ZENworks Object Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

9.1.3 Deleting the Dangling Objects from ZENworks Object Store. . . . . . . . . . . . . . . . . . . 84

9.2 Maintaining the ZENworks Data Store on PostgreSQL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

9.2.1 Displaying the Password for the Default PostgreSQL Database . . . . . . . . . . . . . . . . 86

9.2.2 Understanding Automated Database Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 86

9.2.3 Backing Up the ZENworks Data Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

9.2.4 Restoring the ZENworks Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

9.2.5 Optimizing the Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

9.2.6 Restarting Novell Zenworks Server Services After Restarting the Database . . . . . . 89

9.3 Maintaining the ZENworks Data Store on Oracle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

9.3.1 Backup and Recovery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

9.3.2 Setting Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

9.3.3 Connecting to the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

9.3.4 Starting the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

9.3.5 Backing Up the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

9.3.6 Recovering the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

9.3.7 Shutting Down the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

9.4 Synchronizing the Object Store and Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

9.5 Cleaning Up the ZENworks Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

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Part III Device Registration 95

10 Registration Overview 97

11 Registering Devices 99

11.1 Installing the ZENworks Agent and Registering Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

11.2 Registering a Device after Installing the ZENworks Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

11.3 Automatically Registering the Services at the Initial Startup of zmd . . . . . . . . . . . . . . . . . . . 100

12 Managing Registration Keys and Rules 101

12.1 Managing Registration Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

12.1.1 Creating Keys to Register Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

12.1.2 Editing Existing Registration Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

12.1.3 Renaming, Copying, or Moving Registration Keys . . . . . . . . . . . . . . . . . . . . . . . . . 106

12.1.4 Deleting Registration Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

12.2 Managing Registration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

12.2.1 Creating Rules to Register Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

12.2.2 Editing Existing Registration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Contents 7

12.2.3 Renaming or Copying Registration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

12.2.4 Reordering Registration Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

12.2.5 Deleting Registration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

12.3 Creating Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

13 Unregistering and Reregistering Devices 115

13.1 Possible Scenarios for Unregistering and Reregistering Devices . . . . . . . . . . . . . . . . . . . . . 115

13.2 Unregistering Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

13.3 Reregistering Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Part IV Policy Management 117

14 Policy Management Overview 119

14.1 Understanding Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

14.2 Creating Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

14.3 Managing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

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15 Understanding Policies 121

15.1 Types of Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

15.2 Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

15.3 Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

15.4 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

15.5 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

15.6 Effective Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

16 Creating Policies 127

16.1 Epiphany Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

16.2 Evolution Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

16.3 Firefox Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

16.4 Generic GNOME Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

16.5 Novell Linux Desktop Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

16.6 Remote Execute Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

16.7 SUSE Linux Enterprise Desktop Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

16.8 Text File Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

17 Managing Policies 177

17.1 Creating Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

17.2 Creating Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

17.3 Creating Policy Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

17.4 Assigning Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

17.5 Removing Policy Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

17.6 Adding Policies to Existing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

17.7 Editing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

17.7.1 Editing Epiphany, Evolution, Firefox, and NLD Policies . . . . . . . . . . . . . . . . . . . . . 184

17.7.2 Editing Generic GNOME Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

17.7.3 Editing Remote Execute Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

17.7.4 Editing Text File Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

17.7.5 Viewing Policy Enforcement Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

8 Novell ZENworks 7.2 Linux Management Administration Guide

17.8 Editing System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

17.9 Refreshing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

17.10 Verifying Policy Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

17.11 Renaming, Copying, or Moving Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

17.12 Deleting Policies, Policy Groups, and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

17.13 Unenforcing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Part V Package and Content Management 201

18 Package and Content Management Overview 203

18.1 Understanding RPM and File Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

18.2 Understanding Catalogs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

18.3 Understanding Dell Update Package Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

18.4 Understanding the zlman Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

18.5 Replicating Content in the ZENworks Management Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

18.6 Mirroring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

19 Understanding RPM Packages 207

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19.1 Installing the RPM Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

19.2 Understanding the RPM Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

19.2.1 ZYPP Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

19.2.2 YaST Online Update (YOU) Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

19.2.3 RCE Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

19.2.4 NU Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

19.3 Understanding the Dependencies of RPM Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

19.4 Loading Base Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

19.5 Patching the Client Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

20 Using RPM and File Bundles 211

20.1 Understanding Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

20.1.1 RPM Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

20.1.2 Preboot Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

20.1.3 File Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

20.2 Creating RPM Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

20.3 Creating File Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

20.4 Assigning Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

20.5 Editing Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

20.6 Adding Bundles to Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

20.7 Creating Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

20.8 Creating Bundle Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

20.9 Adding Bundles to Existing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

20.10 Uninstalling Bundles from Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

20.10.1 Using the Bundles Page to Remove Bundles from Devices . . . . . . . . . . . . . . . . . . 246

20.10.2 Using the Devices Page to Remove Bundles from Devices . . . . . . . . . . . . . . . . . . 248

20.11 Deleting Bundles, Bundle Groups, and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

20.12 Renaming, Copying, or Moving Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

20.13 Deploying a Different Version of a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

20.13.1 Bundle Version Deployment Behavior (ZENworks Control Center vs. the zlman

Utility). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

20.14 Using a Remote Execute Policy to Remove Bundles and Packages from Devices. . . . . . . . 252

Contents 9

20.15 Generating Bundle Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

20.16 Best Practices for Adding Packages to Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

21 Understanding the Package and Content Management Features Available on a

Managed Device 259

21.1 Locking and Unlocking a Package on a Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

21.2 Locking and Unlocking a Bundle on a Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

21.2.1 Locking a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

21.2.2 Unlocking a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

21.3 Reverting to a Previously Installed Software Configuration State . . . . . . . . . . . . . . . . . . . . . 261

21.4 Installing the Best Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

21.4.1 Using the rug in Utility to Install the Best Package . . . . . . . . . . . . . . . . . . . . . . . . . 262

21.4.2 Using the zen-installer Utility to Install the Best Package . . . . . . . . . . . . . . . . . . . . 262

22 Using Catalogs 265

22.1 Understanding Catalogs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

22.2 Creating Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

22.3 Assigning Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

22.4 Adding Bundles to Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

22.5 Renaming or Moving Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

22.6 Deleting Catalogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

22.7 Creating Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

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23 Using Dell Update Package Bundles 279

23.1 Obtaining Dell Update Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

23.2 Assigning Dell Update Package Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

23.3 Determining If Newer Dell Package Updates Are Available for PowerEdge Servers. . . . . . . 283

23.4 Deploying an Updated Version of a Dell Update Package Bundle . . . . . . . . . . . . . . . . . . . . 283

23.5 Modifying the Contents of a Dell Update Package Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . 284

24 Replicating Content in the ZENworks Management Zone 287

24.1 Replicating the Content Immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

24.2 Configuring a Content Replication Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

25 Mirroring Software 289

25.1 zlmmirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

25.2 xzlmmirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

25.3 Configuring a Software Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

25.3.1 Creating the Configuration Files by using the Command Line Utility. . . . . . . . . . . . 291

25.3.2 Creating a Configuration File by Using the xzlmmirror Utility. . . . . . . . . . . . . . . . . . 296

25.3.3 Mirroring Patch Bundles for SLES 10 / SLED 10 / OES 2 from the NU and RCE Type

Repositories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

25.3.4 Testing and Performing the Mirroring Operation by Using zlmmirror. . . . . . . . . . . . 303

25.3.5 Testing and Performing the Mirroring Operation by Using the xzlmmirror Utility . . . 303

25.4 Distributing Catalogs from a Public ZENworks Linux Management Server . . . . . . . . . . . . . . 304

25.4.1 Creating a Public ZENworks Linux Management Server. . . . . . . . . . . . . . . . . . . . . 304

25.4.2 Accessing a Public ZENworks Linux Management Server . . . . . . . . . . . . . . . . . . . 304

25.5 Mirroring Dell Update Packages to Your ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . 305

10 Novell ZENworks 7.2 Linux Management Administration Guide

25.6 Mirroring Bundles Between ZENworks 7.2 Linux Management Servers Located in Different

Management Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

25.7 Deploying Red Hat Network Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

25.7.1 Providing All RPM Packages and Package Bundles through a Catalog (Pulling) . . 311

25.7.2 Delivering Specific RPM Packages (Pushing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

25.8 Encoding the ZENworks Server Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

26 Creating RPM Packages From Tarballs 313

26.1 Alien Package Converter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

26.2 Installing Alien Package Converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

26.3 Example Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Part VI Preboot Services 315

27 Preboot Services Overview 317

27.1 Preboot Services Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

27.2 Preboot Services Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

27.3 Preboot Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

27.4 Configuring Preboot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

27.5 Setting Up Devices to Use Preboot Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

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28 Understanding Preboot Services in ZENworks Linux Management 321

28.1 How Do You Implement Preboot Services? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

28.2 What Is the Preboot Execution Environment (PXE)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

28.2.1 Understanding How Preboot Services Uses PXE . . . . . . . . . . . . . . . . . . . . . . . . . . 321

28.2.2 Understanding the ZENworks NBPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

28.2.3 Preparing to Use PXE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

28.3 Preboot Services Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

28.3.1 Preboot Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

28.3.2 Preboot Services Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

28.3.3 Image Storage Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

28.3.4 Non-registered Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

28.3.5 Preboot Work Assignment Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

28.3.6 Preboot Referral Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

28.3.7 Intel Active Management Technology (AMT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

28.4 The Preboot Services Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

28.4.1 A Typical Preboot Services Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

28.4.2 Illustrating the Preboot Services Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

28.5 Preboot Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

28.5.1 Automating Updates and Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

28.5.2 Creating, Installing, and Restoring Standard Images . . . . . . . . . . . . . . . . . . . . . . . 338

28.5.3 Reimaging Corrupted Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

28.5.4 Restoring Lab Devices to a Clean State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

28.5.5 Setting Up Devices for Future Reimaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

28.5.6 Multicasting Device Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

28.5.7 Configuring Dell Linux Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

29 Setting Up Preboot Services 345

29.1 Preparing a Preboot Services Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

29.2 Setting Up the Preboot Services Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Contents 11

29.2.1 Using Preboot Services (PXE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

29.2.2 Preparing Imaging Boot CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

29.2.3 Using the ZENworks Imaging Media Creator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

29.2.4 Managing ZENworks Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

29.3 Deploying and Managing Preboot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

29.3.1 Checking the Preboot Services Imaging Server Setup . . . . . . . . . . . . . . . . . . . . . . 357

29.3.2 Deploying Preboot Services In a Network Environment . . . . . . . . . . . . . . . . . . . . . 358

29.3.3 Administering Preboot Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

29.3.4 Editing the Preboot Services Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

29.4 Configuring Preboot Services Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

29.4.1 Configuring Preboot Services Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

29.4.2 Configuring Image Storage Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

29.4.3 Configuring Non-registered Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

29.4.4 Configuring Preboot Work Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

29.4.5 Configuring the Server Referral List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

29.4.6 Configuring Intel Active Management Technology (AMT) . . . . . . . . . . . . . . . . . . . . 386

29.5 Overriding Preboot Services Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

29.6 Enabling PXE on Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

29.6.1 Enabling PXE on a PXE-Capable Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

29.6.2 Verifying That PXE Is Enabled on a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

29.7 Setting Up Devices for Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

29.7.1 Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

29.7.2 Enabling a Device for Imaging Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

29.7.3 Disabling Persistent Device Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

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30 Using Preboot Services 397

30.1 Imaging Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

30.1.1 Imaging Using the ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

30.1.2 Performing Manual Imaging Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

30.1.3 Setting Up Disconnected Imaging Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

30.2 Multicasting Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

30.2.1 Multicasting in the ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

30.2.2 Multicasting Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

30.3 Configuring AutoYaST or Kickstart Installation Script Bundles . . . . . . . . . . . . . . . . . . . . . . . 430

30.3.1 Configuring an AutoYaST Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

30.3.2 Configuring a Kickstart Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

30.4 Configuring ZENworks Script Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

30.5 Using Dell Configuration Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

30.5.1 Creating Dell Configuration Scripts and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

30.5.2 Creating Dell Configuration Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

30.6 Assigning Unassigned Preboot Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

30.7 Editing Preboot Services Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

31 Imaging Utilities and Components 457

31.1 Starting Image Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

31.2 Determining the Image Explorer Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

31.3 Image Explorer versus Linux Konquerer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

31.4 Opening an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

31.5 Saving Image Changes and Exiting the Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

31.6 Managing Image Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

31.6.1 Viewing and Modifying the Properties of the Image File . . . . . . . . . . . . . . . . . . . . . 458

31.6.2 Viewing the Properties of an Image File Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

31.6.3 Changing a Partition’s Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

31.7 Image File Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

12 Novell ZENworks 7.2 Linux Management Administration Guide

31.7.1 Compressing an Image File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

31.7.2 Splitting an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

31.7.3 Hiding and Removing Content in the Image File . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

31.7.4 Configuring File Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

31.7.5 Extracting Content as Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

31.7.6 Extracting Content as an Add-on Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

31.7.7 Creating an Add-on Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

31.8 Modifying Image Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

31.8.1 Adding Directories and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

31.8.2 Creating a New Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

31.8.3 Creating a New Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

31.8.4 Resizing a Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

31.9 Creating a New Image File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

31.9.1 Creating, Configuring, and Saving the New Image File. . . . . . . . . . . . . . . . . . . . . . 466

31.9.2 Selecting New Image File Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

Part VII Hardware and Software Inventory 469

32 Inventory Overview 471

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33 Reviewing the Device Inventory 473

33.1 Accessing the Device Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

33.2 Reviewing Device Inventory Summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

33.3 Reviewing Hardware (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

33.4 Reviewing Software (General) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

33.5 Reviewing Hardware Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

33.6 Refreshing Device Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

34 Rolling Up Hardware Inventory 479

34.1 Preparing to Roll Up Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

34.2 Configuring the Inventory Roll-Up Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

34.3 Understanding the Roll-Up Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

34.4 Understanding the Components Involved in the Inventory Roll-Up . . . . . . . . . . . . . . . . . . . . 481

34.4.1 Understanding the Sender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

34.4.2 Understanding the Compressed Scan Data File . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

34.5 Viewing the Inventory Data Stored in the ZENworks 7 Server Management or ZENworks 7

Desktop Management Inventory Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

Part VIII Remote Management 483

35 Remote Management Overview 485

35.1 Remote Management Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

35.2 Understanding the Remote Management Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

35.2.1 Understanding Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

35.2.2 Understanding Remote View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

35.2.3 Understanding Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

36 Setting Up Remote Management 487

36.1 Configuring the Remote Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Contents 13

36.1.1 Configuring Remote Management Settings at the Zone Level . . . . . . . . . . . . . . . . 487

36.1.2 Configuring Remote Management Settings at the Folder Level . . . . . . . . . . . . . . . 489

36.1.3 Configuring Remote Management Settings at the Device Level . . . . . . . . . . . . . . . 489

36.2 Configuring Remote Management Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

36.2.1 Setting Up the Remote Management Agent Password on the Managed Device . . 490

36.2.2 Clearing the Remote Management Agent Password. . . . . . . . . . . . . . . . . . . . . . . . 491

36.2.3 Clearing Remote Management Agent Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

36.3 Starting Remote Management Operations Using the ZENworks Control Center. . . . . . . . . . 491

36.3.1 Initiating a Remote Management Session from Common Tasks. . . . . . . . . . . . . . . 491

36.3.2 Initiating a Remote Management Session from the Device Context . . . . . . . . . . . . 492

36.4 Starting Remote Management Operations Using the Native VNCViewer . . . . . . . . . . . . . . . 493

36.4.1 Starting Remote Management Operations Using the Windows VNC Viewer . . . . . 494

36.4.2 Starting Remote Management Operations Using the Linux VNC Viewer . . . . . . . . 494

36.5 Establishing SSH Tunneling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

36.6 Improving Remote Management Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Part IX Event Monitoring 497

37 Event Monitoring Overview 499

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37.1 Event Monitoring Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

37.2 Monitoring Device Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

37.3 Monitoring Policy Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

37.4 Monitoring Bundle Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

37.5 Using the Hot List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

37.6 Backing Up the Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

38 Working with Event Logs 503

38.1 The Event Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

38.2 Working with the Log Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

38.2.1 Viewing an Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

38.2.2 Acknowledging an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

38.2.3 Using the Advanced Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

38.2.4 Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

39 Message Logger 511

39.1 What Is Message Logger? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

39.2 Message Severity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

39.3 Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

39.4 Debugging and Logging ZMD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

39.5 Viewing the Debug Logs on ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

40 Configuring Message Logger Settings 513

40.1 Configuring Message Logger Settings for the Primary Server. . . . . . . . . . . . . . . . . . . . . . . . 513

40.1.1 Configuring Database Maintenance Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

40.1.2 Configuring Centralized Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

40.1.3 Configuring SMTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

40.1.4 Configuring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

40.2 Configuring Message Logger Settings for a Managed Device. . . . . . . . . . . . . . . . . . . . . . . . 516

40.2.1 Configuring Local Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

40.2.2 Configuring System Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

14 Novell ZENworks 7.2 Linux Management Administration Guide

Part X Reports 519

41 Reports Overview 521

41.1 Bundle Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

41.2 Dell Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

41.3 Device Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

42 Generating ZENworks Reports 523

42.1 Creating a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

42.2 Creating a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524

42.2.1 Using Templates to Create Dell Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

42.3 Organizing Reports and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

42.3.1 Editing the Reports List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

42.3.2 Deleting a Report or Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

42.4 Modifying Report Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

42.5 Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

42.6 Exporting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

42.7 Resetting Default Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

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Part XI Appendixes 531

A Command Line Utilities 533

zmd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

zrmservice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537

zlm-debug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

zlmmirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

zlman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

rug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

B Bundle and Policy Schedules 585

B.1 No Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

B.2 Date Specific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

B.3 Day of the Week Specific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

B.4 Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

B.5 Monthly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

B.6 Relative to Refresh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588

C Naming Conventions in the ZENworks Control Center 589

D Imaging Utilities and Components 591

D.1 Image Explorer (imgexp.exe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

D.1.1 Starting Image Explorer (imgexp.exe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

D.1.2 Opening an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

D.1.3 Adding a File or Folder to an Open Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

D.1.4 Creating a Folder in an Open Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

D.1.5 Excluding a File or Folder from a File Set in the Open Image . . . . . . . . . . . . . . . . . 593

D.1.6 Marking a File or Folder for Deletion in the Open Image. . . . . . . . . . . . . . . . . . . . . 593

D.1.7 Purging Files and Folders Marked for Deletion from the Open Image. . . . . . . . . . . 593

Contents 15

D.1.8 Extracting a File or Directory from the Open Image to a Folder . . . . . . . . . . . . . . . 593

D.1.9 Extracting a File or Directory from the Open Image As an Add-On Image . . . . . . . 593

D.1.10 Viewing a File from the Open Image in its Associated Application . . . . . . . . . . . . . 594

D.1.11 Saving Your Changes to the Open Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

D.1.12 Creating an Add-On Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

D.1.13 Adding a Partition to a New Add-On Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

D.1.14 Compressing an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

D.1.15 Splitting an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

D.1.16 Resizing a Partition in an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

D.2 Novell ZENworks Linux Management Imaging Agent (novell-zislnx) . . . . . . . . . . . . . . . . . . . 596

D.3 Image-Safe Data Viewer and Editor (zisview and zisedit) . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

D.3.1 Information Displayed by the Image-Safe Data Viewer . . . . . . . . . . . . . . . . . . . . . . 597

D.3.2 Using the Image-Safe Data Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

D.3.3 Using the Image-Safe Data Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

D.4 ZENworks Imaging Floppy Boot Disk Creator (zmediacreator.exe). . . . . . . . . . . . . . . . . . . . 601

D.5 Imaging Configuration Parameters (settings.txt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

D.6 Imaging Boot Parameter for PCMCIA Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

D.7 Imaging Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

D.7.1 Initiating the Imaging Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

D.7.2 Viewing Information About Imaging Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

D.7.3 Starting a Manual Multicast Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

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E ZENworks Imaging Engine Commands 617

E.1 Help Mode (img help) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

E.2 Automatic Mode (img auto) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

E.3 Make Mode (img make) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

E.3.1 Make Locally (img makel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

E.3.2 Make to Proxy (img makep) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

E.4 Restore Mode (img restore) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

E.4.1 Restore from Local (img restorel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

E.4.2 Restore from Proxy (img restorep) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

E.5 Session (Multicast) Mode (img session). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

E.6 Partition Mode (img part) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

E.6.1 Using the ZENworks Imaging Engine Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

E.6.2 Using the Bash Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

E.7 ZENworks Partition Mode (img zenPartition) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

E.8 Dump Mode (img dump) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

E.9 Information Mode (img info) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

F Updating ZENworks Imaging Resource Files 633

F.1 The Linux Distribution for Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

F.2 Understanding Device Boot Processes in a ZENworks Imaging Environment . . . . . . . . . . . 634

F.2.1 linuxrc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

F.2.2 zenworks.s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

F.3 Understanding ZENworks Partitions and Command Line Parameters . . . . . . . . . . . . . . . . . 635

F.3.1 The ZENworks Partition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

F.3.2 Command Line Parameters and Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

F.4 Modifying ZENworks Imaging Resource Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

F.4.1 Adding Files to an Imaging Boot CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

F.4.2 Adding Files to the Initrd or Root File Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

F.4.3 Using the Driverupdate File Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

F.5 Adding or Updating LAN Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

F.5.1 Obtaining Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

16 Novell ZENworks 7.2 Linux Management Administration Guide

F.5.2 Building Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

F.5.3 Loading Drivers with Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

F.6 Using Uname . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

F.7 Variables and Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

F.7.1 Imaging Script Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

F.7.2 Linuxrc Parameters Specified in Settings.txt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

F.7.3 Image Engine Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

F.8 Troubleshooting Linux Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

F.8.1 Troubleshooting During the Boot Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

F.8.2 Troubleshooting at the Bash Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

G Upgrading the Dell DTK 649

H Supported Ethernet Cards 651

I Using a Specific Network Card for Devices Running Dual NICs 653

J Establishing SSH Tunneling 655

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J.1 SSH Tunneling between a Linux Management Console and a Linux Managed Device . . . . 655

J.1.1 Basic Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

J.2 SSH Tunneling between a Windows Management Console and a Linux Managed Device . 656

J.3 Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

K License Agreement for libacl and libgconf 659

K.1 Library GNU Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

L Documentation Updates 665

L.1 September 25, 20 (Hot Patch 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

L.1.1 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

L.2 July 28, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

L.2.1 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

L.3 June 26, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

L.3.1 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

L.4 May 19, 2008 (Interim Release 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

L.4.1 ZENworks System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

L.4.2 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

L.4.3 Preboot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

L.4.4 Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

L.4.5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

L.5 January 11, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

L.5.1 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

L.6 October 16, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

L.6.1 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

L.6.2 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

L.7 September 3, 2007. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

L.7.1 Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

L.7.2 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

L.8 August 23, 2007 (Interim Release 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

L.8.1 ZENworks System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

L.8.2 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

L.8.3 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

Contents 17

L.9 June 11, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

L.9.1 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

L.9.2 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

L.10 June 2, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

L.10.1 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

L.11 May 18, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

L.11.1 ZENworks System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

L.11.2 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

L.12 April 13, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

L.12.1 ZENworks System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

L.12.2 Device Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

L.12.3 Policy Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

L.12.4 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

novdocx (en) 11 July 2008

18 Novell ZENworks 7.2 Linux Management Administration Guide

About This Guide

novdocx (en) 11 July 2008

This ZENworks 7.2 Linux Management Administration Guide includes conceptual and task-based

®

information to help you configure and maintain your ZENworks

system. The guide is organized as

follows:

 Part I, “Understanding ZENworks Linux Management,” on page 21

 Part II, “ZENworks System Management,” on page 39

 Part III, “Device Registration,” on page 95

 Part IV, “Policy Management,” on page 117

 Part V, “Package and Content Management,” on page 201

 Part VI, “Preboot Services,” on page 315

 Part VII, “Hardware and Software Inventory,” on page 469

 Part VIII, “Remote Management,” on page 483

 Part IX, “Event Monitoring,” on page 497

 Part X, “Reports,” on page 519

 Part XI, “Appendixes,” on page 531

Audience

This guide is intended for ZENworks administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Documentation Updates

For the most recent, updated version of the ZENworks 7.2 Linux Management Administration Guide,

®

visit the Novell

ZENworks 7.2 Linux Management Edition documentation Web site (http://

www.novell.com/documentation/zlm72).

Additional Documentation

ZENworks 7.2 Linux Management is supported by other documentation (in both PDF and HTML
formats) that you can use to learn about and implement the product:

 Novell ZENworks 7.2 Linux Management Installation Guide

 Novell ZENworks 7.2 Linux Management Troubleshooting Guide

In addition, the other capabilities included in the ZENworks 7 suite have extensive documentation
for your use. For a full list of this documentation, see the Novell ZENworks 7 Linux Management

documentation Web site (http://www.novell.com/documentation/zlm7_dell).

About This Guide 19

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.

®

A trademark symbol (

, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

novdocx (en) 11 July 2008

20 Novell ZENworks 7.2 Linux Management Administration Guide

I

Understanding ZENworks Linux
Management

Novell® ZENworks® Linux Management is the first fully integrated Linux systems management
solution for Linux servers and workstations. ZENworks Linux Management also lets you manage
Dell PowerEdge servers by using ZENworks Linux Management capabilities combined with the
Dell OpenManage* toolkit capabilities. Whether you use SUSE
Hat* Enterprise Linux on your PowerEdge servers, you can deploy and maintain hardware,
operating systems, and applications from a single administrative console—the ZENworks Control
Center.

The following sections provide information about Novell ZENworks Linux Management:

 Chapter 1, “A Quick Tutorial on Basic ZENworks Linux Management Features,” on page 23

 Chapter 2, “Using ZENworks Linux Management with Dell PowerEdge Servers,” on page 35

®

Linux Enterprise Server or Red

novdocx (en) 11 July 2008

Understanding ZENworks Linux ManagementI21

novdocx (en) 11 July 2008

22 Novell ZENworks 7.2 Linux Management Administration Guide

1

A Quick Tutorial on Basic

novdocx (en) 11 July 2008

ZENworks Linux Management
Features

Novell® ZENworks® Linux Management is designed to let you efficiently manage a large number
of Linux devices (servers and workstations) with as little configuration effort as possible.

To help you get started managing with ZENworks, this tutorial provides a brief overview of the
major tasks you can perform. The first three sections help you set up a management structure based
on best practices, and register devices in your system. You should review these three sections first,
in the order presented:

 Section 1.1, “Organizing Devices: Folders and Groups,” on page 23

 Section 1.2, “Creating Registration Keys and Rules,” on page 25

 Section 1.3, “Setting Up ZENworks Administrator Accounts,” on page 26

The remaining sections provide concepts you should be familiar with to successfully manage your
devices. You can work on these sections in any order you'd like.

 Section 1.4, “Delivering Software Packages,” on page 27

 Section 1.5, “Delivering Content Using File Bundles,” on page 28

1

 Section 1.6, “Defining and Locking Down Device Configuration Settings,” on page 29

 Section 1.7, “Using Preboot Services,” on page 30

 Section 1.8, “Collecting Software and Hardware Inventory,” on page 30

 Section 1.9, “Managing Remote Devices,” on page 31

 Section 1.10, “Monitoring Events,” on page 31

 Section 1.11, “Generating Reports,” on page 33

1.1 Organizing Devices: Folders and Groups

Using the ZENworks Control Center, you can manage devices by configuring settings and
assignments directly on the device objects. However, this approach is not very efficient unless you
have only a few devices to manage. To optimize management of a large number of devices,
ZENworks lets you organize devices into folders and groups.

You can create folders and groups at any time. However, the best practice is to create the folders and
groups you need before you register devices in your ZENworks Management Zone. This is because
you can set up registration keys and rules that automatically add devices to the appropriate folders
and groups when they register (see Section 1.2, “Creating Registration Keys and Rules,” on

page 25).

The following sections explain folders and groups and how to create them:

 Section 1.1.1, “Folders,” on page 24

A Quick Tutorial on Basic ZENworks Linux Management Features

23

 Section 1.1.2, “Groups,” on page 24

 Section 1.1.3, “Folders vs. Groups,” on page 25

1.1.1 Folders

Your ZENworks Management Zone includes two default folders for devices: Servers and
Workstations. You can create additional folders within each of these folders to further organize
devices.

Folders let you control which ZENworks system configuration settings are applied to which devices,
including how often a device refreshes its information from the ZENworks Object Store, what
information a device includes in its log files, and whether or not a device can be managed remotely.

You can define the configuration settings at the ZENworks Management Zone, on folders, or on
individual devices. Because configuration settings can be defined on folders, you can place similar
devices in the same folder and then define the configuration settings on the folder. All devices in the
folder inherit the folder configuration settings, which override any settings made at the Management
Zone level.

®

For example, assume that you have 30 SUSE
Red Hat Enterprise Linux servers. You want to apply different system configuration settings to the
two types of servers, so you create two folders (/Servers/SUSE and /Servers/RedHat) and
place the appropriate servers in each folder. Because you have more SUSE servers than Red Hat
servers, you configure the settings at the Management Zone level to accommodate the SUSE
servers. Then, you configure the settings on the /Servers/RedHat folder to accommodate the
Red Hat servers and override the settings on the Management Zone.

Linux Enterprise Servers in your environment and 10

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To create a folder:

1 In the ZENworks Control Center, click the Devices tab.

2 If you want to create a folder for servers, click the Servers folder.

or

If you want to create a folder for workstations, click the Workstations folder.

3 Click New > Folder to display the New Folder dialog box.

4 Type the name of the new folder, then click OK.

For more information, see Appendix C, “Naming Conventions in the ZENworks Control

Center,” on page 589.

1.1.2 Groups

A group is a collection of devices that share similar requirements. The devices might require the
same software packages, the same operating system or application configuration settings, or the
same inventory collection schedule.

For example, of the 30 SUSE and 10 Red Hat servers mentioned in the Folders section, 10 SUSE
servers and 5 Red Hat servers might be dedicated to the Accounting department. As such, they all
require the same accounting software. Because groups can be assigned software packages, you
could create an Accounting group, add the 15 servers to the group, and then assign the appropriate
accounting software packages to the group.

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The advantage to making an assignment to a group is that all devices contained in that group receive
the assignment, yet you only need to make the assignment one time. In addition, a device can belong
to any number of unique groups, and the assignments and associations from multiple groups are
additive. For example, if you assign a device to group A and B, it inherits the software packages
assigned to both groups.

To create a group:

1 In the ZENworks Control Center, click the Devices tab.

2 If you want to create a group for servers, click the Servers folder.

or

If you want to create a group for workstations, click the Workstations folder.

3 Click New > Server Group (or New > Workstation Group for workstations) to launch the Create

New Group Wizard.

4 Follow the prompts to create the group and add devices to it. For information about what you

need to supply at each step of the wizard, click the icon.

1.1.3 Folders vs. Groups

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As a general rule, you should manage system configuration settings through folders, and manage
assignments (software packages, policies, etc.) through groups. This allows you to efficiently
manage devices with similar configuration settings by placing them in the same folder and defining
the configuration settings on the folder. However, all devices in the folder might not have the same
software package or policy requirements. Therefore, you can organize the devices into groups and
assign the appropriate bundles and policies to each group.

The most successful management strategy uses both folders and groups to create a hierarchy and
organization that is easy to manage. A good folder organization enables you to import devices into a
folder so they automatically inherit the correct system configuration settings. A good group
organization makes it easy to assign bundles and policies to devices.

1.2 Creating Registration Keys and Rules

You can manually add devices to folders and groups, but this can be a burdensome task if you have a
large number of devices or if you are consistently registering new devices. The best way to manage
a large number of devices is to have them automatically added to the correct folders and groups
when they register. To accomplish this, you can use registration keys, registration rules, or both.

Both registration keys and registration rules let you assign a name, folder, and group memberships to
a device. However, there are differences between keys and rules that you should be aware of before
choosing whether you want to use one or both methods for registration.

 Registration Keys: A registration key is an alphanumeric string that you manually define or

randomly generate. During installation of the ZENworks Agent on a device, the registration
key must be input manually or through a response file (see “Automating Installation of the

ZENworks Agent” in the Novell ZENworks 7.2 Linux Management Installation Guide). When

A Quick Tutorial on Basic ZENworks Linux Management Features 25

the device connects to a ZENworks Server for the first time, the device is given a name
according to the defined naming scheme and then added to the folder and groups defined within
the key.

You can create one or more registration keys to ensure that servers and workstations are placed
in the desired folders and groups. For example, you might want to ensure that all of the Sales
department's devices are added to the /Workstations/Sales folder but are divided into
three different groups (SalesTeam1, SalesTeam2, SalesTeam3) depending on their team
assignments. You could create three different registration keys and configure each one to add
the Sales workstations to the /Workstations/Sales folder and the appropriate team
group. As long as each device uses the correct registration key, it is added to the appropriate
folder and group.

 Registration Rules: If you don’t want to enter a registration key during installation, or if you

want devices to be automatically added to different folders and groups based on predefined
criteria (for example, operating system type, CPU, or IP address), you can use registration
rules.

ZENworks includes a default registration rule for servers and another one for workstations. If a
device registers without a key, the default registration rules are applied to determine the folder
and group assignments. The two default rules cause all servers to be added to the /Servers
folder and all workstations to the /Workstations folder. The device hostname is used for
its name. You cannot delete these two default rules, but you can modify the naming scheme and
the folder and groups to which the servers and workstations are added.

The two default rules are designed to ensure that no server or workstation registration fails. You
can define additional rules that enable you to filter devices as they register and add them to
different folders and groups. If, as recommended in Section 1.1.3, “Folders vs. Groups,” on

page 25, you’ve established folders for devices with similar configuration settings and groups

for devices with similar assignments, newly registered devices automatically receive the
appropriate configuration settings and assignments.

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To create registration keys or rules:

1 In the ZENworks Control Center, click the Configuration tab.

2 To create a new registration key, in the Registration Keys section, click New > Registration to

start the Create New Registration Key Wizard.

or

To create a new registration rule, in the Default Registration Rules section, click New to start
the Create New Default Rule Wizard.

3 Follow the prompts to create the key or rule. For information about what you need to supply at

each step of the wizard, click the icon.

For more detailed information about registering devices, see Part III, “Device Registration,” on

page 95.

1.3 Setting Up ZENworks Administrator Accounts

During installation, a default Administrator account is created. This account provides rights to
administer all of your ZENworks system.

26 Novell ZENworks 7.2 Linux Management Administration Guide

You can create additional administrator accounts that provide full access to your ZENworks system.
You can also create accounts that limit administrative rights to specific folders (device folders,
policy folders, bundle folders, and report folders).

To limit administrator rights, you assign an account rights at the folder level. The root folders are /
Bundles, /Devices, /Policies, and /Reports. Rights assigned at a root folder are
effective in all subfolders (for example, /Bundles/Workstations) unless specifically
overridden at the subfolder level.

Depending on the administrative functions you want an administrator to be able to perform, you can
give an account one of the following levels of rights:

 All: Provides create, delete, and modify rights to all objects within the folder.

 Modify: Provides rights to edit existing objects only.

 View: Provides rights to view object information.

For example, if you want an administrator to be able to view bundles that are located in the /
Bundles folder and create, delete, or modify bundles in the /Bundles/Workstations folder,
you would assign the administrator View rights to the /Bundles folder and All rights to the /
Bundles/Workstation folder.

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To create an administrator account:

1 In the ZENworks Control Center, click the Configuration tab.

2 In the Administrators list, click New to display the Add New Administrator dialog box.

3 Provide a username and password for the account, then click OK to add the account to the

Administrators list.

The administrator can change the password the first time he or she logs in by clicking the key
icon located next to the Logout link in the upper right corner of the ZENworks Control Center.

The newly created administrator account is granted View rights to all objects in the
Management Zone. To grant additional rights, or to limit the administrator’s rights to specific
folders only, you need to modify the rights.

4 In the Administrators list, click the administrator account to display the account details.

5 Modify the assigned rights. For information about the options on the page, click Help or see

Chapter 8, “ZENworks Administrator Accounts,” on page 79.

6 When you are finished modifying the rights, click Apply to save the changes.

1.4 Delivering Software Packages

Software packages are delivered to devices through the use of RPM bundles and catalogs.

An RPM bundle is a grouping of one or more software packages. Bundles contain one or more files
that are installed to particular locations on a device, plus information about the bundle, such as
version, description, what applications must also be present for it to be installed, and more. A
catalog is a group of bundles.

The fundamental difference between RPM bundles and catalogs is that the software in bundles is
automatically installed, but users can choose whether or not to install the software included in
catalogs. Catalogs are displayed in the ZENworks Linux Management Updater Client, which is part
of the ZENworks Agent. For more information, see Section 6.3, “Using the Software Updater,

Installer, and Remover from Users’ Managed Devices,” on page 54.

A Quick Tutorial on Basic ZENworks Linux Management Features 27

You can define both the deployment schedule and the installation schedule for a bundle. The
deployment schedule determines when the bundle's software packages are copied to the device. The
installation schedule determines when the packages are installed on the device.

You can also create bundle groups. A bundle group is simply a group of bundles, similar to a
catalog. However, installation of bundles in groups is automatic, just like installation of individual
bundles.

The following sections contain additional information:

 Section 1.4.1, “Bundles,” on page 28

 Section 1.4.2, “Catalogs,” on page 28

1.4.1 Bundles

To create a bundle:

1 In the ZENworks Control Center, click the Bundles tab.

2 In the Bundle list, click New > Bundle to display the Create New Bundle Wizard.

3 Select RPM Package Bundle (the default option), then click Next.

4 Follow the prompts to create the bundle and assign it to devices. For information about what

you need to supply at each step of the wizard, click the icon.

When assigning the bundle to devices, you can lessen your management overhead by assigning
the bundle to groups of devices rather than to individual devices. For more information about
device groups, see Section 1.1, “Organizing Devices: Folders and Groups,” on page 23.

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For more detailed information about using bundles and bundle groups to deliver software to devices,
see Chapter 20, “Using RPM and File Bundles,” on page 211.

1.4.2 Catalogs

To create a catalog:

1 In the ZENworks Control Center, click the Bundles tab.

2 In the Bundle list, click New > Catalog to display the Create New Catalog Wizard.

3 Follow the prompts to create the catalog, add bundles to it, and assign it to devices. For

information about what you need to supply at each step of the wizard, click the icon.

When assigning the catalog to devices, you can lessen your management overhead by assigning
the catalog to groups of devices rather than to individual devices. For more information about
device groups, see Section 1.1, “Organizing Devices: Folders and Groups,” on page 23.

For more detailed information about delivering software to devices, see Chapter 22, “Using

Catalogs,” on page 265.

1.5 Delivering Content Using File Bundles

A File bundle lets you create a bundle and distribute compressed files of the type tar.gz and
tar.bz2. For example, you can include configuration files or data files in file bundles.

28 Novell ZENworks 7.2 Linux Management Administration Guide

To create a File bundle:

1 In the ZENworks Control Center, click the Bundles tab.

2 In the Bundle list, click New > Bundle to display the Create New Bundle Wizard.

3 Select File bundle, then click Next.

4 Follow the prompts to create the File bundle and assign it to devices. For information about

what you need to supply at each step of the wizard, click the icon.

When assigning the bundle to devices, you can lessen your management overhead by assigning
the bundle to groups of devices rather than to individual devices. For more information about
device groups, see Section 1.1, “Organizing Devices: Folders and Groups,” on page 23.

For more detailed information about using bundles and bundle groups to deliver software to devices,
see Chapter 20, “Using RPM and File Bundles,” on page 211.

1.6 Defining and Locking Down Device Configuration Settings

Through the use of policies, you can control and lock down the configuration settings for the
following applications:

novdocx (en) 11 July 2008

 Epiphany Web browser

 Evolution

 Mozilla Firefox Web browser

 GNOME*

 Novell Linux Desktop

 SUSE Linux Enterprise Desktop

Additionally, you can create policies that run applications on a device, or perform modifications to a
text-based configuration file using regular expressions.

You can apply individual policies to devices. You can also add policies to policy groups and apply
the policy groups to devices.

Some policies are singular, meaning that only one instance of the policy can apply to the device.
Other policies are plural, meaning that multiple instances can apply. Because a device inherits policy
assignments from any groups or folders in which it is a member, conflicting assignments can occur.
In this case, ZENworks determines the effective policies by first applying any device-assigned
policies, then any group-assigned policies, and then any folder-assigned policies.

You can define the schedule for policies. The schedule determines when a policy is applied to a
device.

To create a policy:

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e-mail client

1 In the ZENworks Control Center, click the Policies tab.

2 In the Policies list, click New > Policy to display the Create New Policy Wizard.

3 Follow the prompts to create the policy and assign it to devices. For information about what

you need to supply at each step of the wizard, click the icon.

A Quick Tutorial on Basic ZENworks Linux Management Features 29

When assigning the policy to devices, you can lessen your management overhead by assigning
the policy to groups of devices rather than to individual devices. For more information about
device groups, see Section 1.1, “Organizing Devices: Folders and Groups,” on page 23.

For more detailed information about using policies and policy groups to control and lock down
device settings, see Part IV, “Policy Management,” on page 117.

1.7 Using Preboot Services

Preboot Services allows you to automatically or manually do any of the following to a device when
it boots up:

 Configure the BIOS, BMC, RAID, and DRAC settings for Dell PowerEdge servers using a

Dell Configuration bundle.

 Run scripted installations on the device, such as AutoYaST and kickstart

 Run ZENworks scripts on the device

 Make an image of the device's hard drives and other storage devices

 Restore an image to the device

 Apply an existing image to multiple devices

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To accomplish these tasks automatically through the ZENworks Control Center, you need to have
PXE (Preboot Execution Environment) enabled on your devices, and have prebootable tasks
configured and assigned to the devices. Then, the devices can automatically implement these tasks
when they boot. For instructions, see Part VI, “Preboot Services,” on page 315.

1.8 Collecting Software and Hardware Inventory

Hardware and software inventory is automatically collected from each device. The hardware
inventory includes details such as operating system, RAM, BIOS version, network adaptors, CD­ROM manufacturer, and a host of additional information. The software inventory includes a
complete list of all installed packages, as well as all ZENworks-install bundles.

To view a device's hardware and software inventory:

1 In the ZENworks Control Center, click the Devices tab.

2 Click the Servers or Workstations folder to open it.

3 Click a device to display the device's Summary page.

4 Click the Inventory tab.

You can also roll up device inventory to a ZENworks 7 inventory database. For more information
about collecting software and hardware inventory, see Part VII, “Hardware and Software Inventory,”

on page 469.

30 Novell ZENworks 7.2 Linux Management Administration Guide