Novell ZENWORKS 10 Adaptive Agent Guide
Novell®
www.novell.com
AUTHORIZED DOCUMENTATION
ZENworks Adaptive Agent Guide
ZENworks 10 Configuration Management SP3
novdocx (en) 16 April 2010
10.3
March 30, 2010
Novell ZENworks 10 Configuration Management Adaptive Agent Guide
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4 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
Contents
About This Guide 7
1Overview 9
2 Status 11
2.1 Viewing the Agent’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Registering with a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Policies 13
3.1 User-Assigned Versus Device-Assigned Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Viewing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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4 Bundles 15
4.1 Bundles Versus Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.2 User-Assigned Versus Device-Assigned Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.3 Accessing Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.1 ZENworks Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.2 ZENworks Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3.3 ZENworks Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4 Understanding Bundle Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.5 Launching a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.6 Postponing a Bundle Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.7 Verifying a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.8 Viewing a Bundle’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.9 Uninstalling a Bundle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5Inventory 23
5.1 What Is Inventory Information Used For? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.2 Scanning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3 Viewing Inventory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.4 Completing a Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6 Remote Management 25
6.1 Remote Management Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.2 Requesting a Remote Management Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.3 Viewing Currently Connected Remote Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.4 Viewing the Remote Management Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.5 Using the Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
7 Logging 29
7.1 Changing the Message Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
7.2 Clearing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents 5
7.3 Viewing the Message Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7.4 Accessing the Backup Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8 Satellite Roles 31
8.1 General Satellite Role Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8.2 Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.3 Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.4 Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8.5 Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.5.1 Viewing Distribution Point Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.5.2 Exporting the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
8.5.3 Clearing the Recent Access History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
9Windows Proxy 37
9.1 Viewing the Discovery Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
9.2 Viewing the Deployment Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10 ZENworks Terminology 39
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6 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
About This Guide
This guide provides information about the Novell® ZENworks® Adaptive Agent, a component of
Novell ZENworks 10 Configuration Management SP3. For additional information about ZENworks
and other Novell products, visit www.novell.com (http://www.novell.com/products/zenworks).
The information in this guide is organized as follows:
Chapter 1, “Overview,” on page 9
Chapter 2, “Status,” on page 11
Chapter 3, “Policies,” on page 13
Chapter 4, “Bundles,” on page 15
Chapter 5, “Inventory,” on page 23
Chapter 6, “Remote Management,” on page 25
Chapter 7, “Logging,” on page 29
Chapter 8, “Satellite Roles,” on page 31
Chapter 9, “Windows Proxy,” on page 37
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Chapter 10, “ZENworks Terminology,” on page 39
Audience
This guide is intended for ZENworks 10 Configuration Management end users (those with the
ZENworks Adaptive Agent on their devices).
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
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A trademark symbol (
trademark.
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About This Guide 7
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux or UNIX, should use forward slashes as required by your software.
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8 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
1
Overview
The ZENworks® Adaptive Agent is a part of the Novell® ZENworks 10 Configuration Management
software that lets your administrator manage devices over the network. The ZENworks Adaptive
Agent, commonly referred to as the Adaptive Agent, provides services that help the administrator do
the following without visiting your device:
Manage policies that determine the behavior of your device.
Deliver software, patches, and other files to your device.
Take inventory of your device’s hardware and software.
Access your device from a remote location to troubleshoot and fix problems with hardware and
software.
The administrator can also choose to use your device as:
A satellite, which performs certain ZENworks Primary Server roles, to minimize WAN traffic
in your ZENworks system. These roles include Authentication, Collection, Content, and
Imaging.
A Windows Proxy, which performs discovery and deployment tasks that are Windows-based
and cannot be performed by a ZENworks Linux Primary Server.
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1
Each of these services is provided through the use of modules that plug in to the Adaptive Agent.
The default modules included with the Adaptive Agent are the Policies, Bundles, Inventory, Remote
Management, Windows Proxy, and Satellite.
Depending on the services implemented by the administrator, one or more of these modules might
not be active on your device. For example, if your administrator does not intend to remotely access
your workstation, the Remote Management module might not be installed on the device.
Consequently, the Remote Management tab is not displayed in the ZENworks Adaptive Agent page
on the device.
To view which modules are active on your device, see Chapter 2, “Status,” on page 11.
Overview
9
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10 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
2
Status
The ZENworks® Adaptive Agent provides status information such as the last time it contacted a
ZENworks Server and whether or not the Agent Modules are running.
The following sections contain more information:
Section 2.1, “Viewing the Agent’s Status,” on page 11
Section 2.2, “Registering with a Key,” on page 12
2.1 Viewing the Agent’s Status
1 Double-click the icon in the notification area.
2 In the left navigation pane, click Status.
Status Field Description
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2
Device Address The IP address of your device.
Device Name The computer name for your device.
Device State The device’s state: managed, unmanaged, retired, or unknown.
Unknown displays only if there is an error.
Last Contact with Server The last time the Adaptive Agent had contact with the ZENworks Server
listed in the Server DNS field.
Next Contact with Server The next time the Adaptive Agent is scheduled to contact (or be
contacted by) the ZENworks Server.
Primary User The most frequent user of the device. Frequency is determined by
number of logins, amount of time logged in, or designated user; your
administrator determines the method used to calculate the primary user.
ZENworks Adaptive
Agent Version
Management Zone The name of the ZENworks
Server DNS The DNS name of the ZENworks Server that your device’s Adaptive
Server Address The IP address of the ZENworks Server listed in the Server DNS field.
Registration Keys The alphanumeric strings supplied during registration of the device in
The version of the ZENworks Adaptive Agent.
®
Management Zone in which your device is
located.
Agent communicates with to send and receive ZENworks content and
information.
the Management Zone. Registration keys, which are defined by your
administrator, help determine bundle and policy assignments.
Agent Status The status and versions of the Agent modules.
Status
11
2.2 Registering with a Key
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Yo ur device must be registered in the Management Zone in order to be managed through
ZENworks
registration keys. A registration key is alphanumeric string that you optionally supply to the
ZENworks Adaptive Agent during registration of the device in order to automatically be assigned
bundles and policies associated with the key.
Your administrator might provide you with a key and ask you to register (or reregister) your device.
To do so :
1 Double-click the icon in the notification area.
2 In the left navigation pane, click Status.
3 In the Registration Keys field, type the registration key, then click Register.
®
Configuration Management. To facilitate this process, your administrator can create
The Adaptive Agent registers the device using the key you supplied.
Registration keys are cumulative, which means that when you register with more than one key,
the device receives the bundles, policies, and group assignments associated with each of the
keys. Each key used for registration is added to the list for future reference.
If you add a registration key to a device that is already registered in the Management Zone with
another key, and both keys specify a folder for the device, the new key does not move the
device to the folder specified by the new key.
To move a device to another folder, in ZCC, click the Devices tab, click Servers or
Workstations, click the check box next to the device that you want to move, click Edit, click
Move, click the desired folder, then click OK. Moving a device by using the ZCC retains the
device’s existing assignments. You can also unregister then register the device, however, its
existing assignments are removed.
12 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
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