Novell®
www.novell.com
AUTHORIZED DOCUMENTATION
Enterprise Edition Getting Started Guide
ZENworks® 10 Configuration Management SP3
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10.3
March 30, 2010
ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
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4 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
Contents
About This Guide 7
1 Product Overview 9
1.1 Management Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Discovery and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.2 Software Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.3 Policy-Based Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.4 Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.5 Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.6 ZENworks Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.7 Inventory Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.8 System Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.9 Asset Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.10 Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.11 Personality Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1.12 Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1.13 Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.1.14 Endpoint Security Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2 System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.1 Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.2 Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.2.3 Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.2.4 Inventoried-Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.2.5 Management Zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3 System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4 ZENworks Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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2 Installation and Setup Documentation 21
3 Administration Documentation 23
A Documentation Updates 25
A.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Contents 5
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6 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
About This Guide
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This Novell ZENworks Configuration Management Enterprise Edition Getting Started Guide
includes information to help you successfully install, set up, and use a Novell
Configuration ManagementSP3 system. The information in this guide is organized as follows:
Chapter 1, “Product Overview,” on page 9
Chapter 2, “Installation and Setup Documentation,” on page 21
Chapter 3, “Administration Documentation,” on page 23
Appendix A, “Documentation Updates,” on page 25
Audience
This guide is intended for ZENworks Configuration Management administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://
www.novell.com/documentation/zcm10/).
®
ZENworks® 10
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
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A trademark symbol (
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.
, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
About This Guide 7
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8 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
1
Product Overview
Novell® ZENworks® 10 Configuration Management SP3 Enterprise Edition provides
comprehensive management of Windows* servers and workstations, collectively referred to as
devices. Both Windows and Linux* devices can act as servers in Configuration Management.
Using the ZENworks Control Center management console, you can:
Discover deployable devices in your network and create deployment tasks to deploy
ZENworks software to them
Manage and deploy software on your devices
Manage your device configuration and application settings through the use of policies
Automate the application of images and scripts
Remotely manage devices by using a secure and fast interface
Collect hardware and software inventory
Generate reports for policies, inventory, bundles, and messages
Convert and customize legacy software installations to industry standard MSIs for easy
deployment
Manage delivery of software patches automatically and consistently to minimize vulnerabilities
and issues
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1
Manage your software assets
Using Linux Management, provide full life cycle management for Linux devices
Inventory and manage handheld devices
Implement endpoint security by combining security policy enforcement for data, devices, and
connectivity under a single management console
The following sections further introduce you to the capabilities of ZENworks Configuration
Management and provide a high-level overview of the ZENworks system architecture and
administration.
Section 1.1, “Management Capabilities,” on page 9
Section 1.2, “System Architecture,” on page 14
Section 1.3, “System Administration,” on page 16
Section 1.4, “ZENworks Terminology,” on page 18
1.1 Management Capabilities
The ZENworks Configuration Management capabilities are as follows:
Section 1.1.1, “Discovery and Deployment,” on page 10
Section 1.1.2, “Software Management,” on page 10
Section 1.1.3, “Policy-Based Device Management,” on page 10
Section 1.1.4, “Imaging,” on page 11
Product Overview
9
Section 1.1.5, “Remote Management,” on page 11
Section 1.1.6, “ZENworks Reporting,” on page 11
Section 1.1.7, “Inventory Collection,” on page 12
Section 1.1.8, “System Updates,” on page 12
Section 1.1.9, “Asset Management,” on page 12
Section 1.1.10, “Patch Management,” on page 12
Section 1.1.11, “Personality Migration,” on page 13
Section 1.1.12, “Linux Management,” on page 13
Section 1.1.13, “Handheld Management,” on page 13
Section 1.1.14, “Endpoint Security Management,” on page 13
1.1.1 Discovery and Deployment
The Discovery process is used to find devices in the network through querying a set of provided IP
addresses and to collect inventory information by using technologies like SNMP, WMI, and SSH.
Discovery process can also find devices from Novell eDirectory
your traditional ZENworks devices from Novell eDirectory.
TM
or Active Directory*, and migrate
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The Deployment process is used to distribute and install ZENworks Adaptive Agent to a collection
of devices that are identified by the discovery process or by providing a list of devices explicitly.
These devices then become managed devices.
For more information, see the ZENworks 10 Configuration Management Discovery, Deployment,
and Retirement Reference.
1.1.2 Software Management
ZENworks Configuration Management lets you configure, distribute, install, remove, and roll back
applications on your devices. This is done through the use of software bundles.
When you assign a bundle to a device, you can install and launch it on the device according to the
schedules (distribution, launch, and availability) that you define.
For more information, seethe ZENworks 10 Configuration Management Software Distribution
Reference.
1.1.3 Policy-Based Device Management
ZENworks Configuration Management lets you use policies to create a set of configurations that can
be assigned to any number of managed devices. It helps you to provide the devices with a uniform
configuration, and it eliminates the need to configure each device separately.
ZENworks Configuration Management policies help you manage the Internet Explorer favorites,
Windows Group policies, local file rights, printers, SNMP service settings, roaming profiles, and
configure dynamic local user accounts and manage them on the managed devices. You can also
configure the behavior or execution of a Remote Management session on the managed device, and
administer as well as centrally manage the behavior and features of ZENworks Explorer.
10 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
For more information, see the ZENworks 10 Configuration Management Policy Management
Reference.
1.1.4 Imaging
ZENworks Configuration Management includes a preboot service that enables you to perform tasks
on devices before their operating systems boot up. Using Preboot Services, you can automatically or
manually do the following to a device when it boots up:
Run ZENworks imaging scripts containing any commands that you can issue at the bash
prompt
Take an image of the device’s hard drives and other storage devices
Restore an image to the device
Take part in a session where an existing image is applied to multiple devices
Take or restore a WIM image by using Microsoft* ImageX
Take or restore a Ghost image by using Symantec* Ghost
To accomplish some of these tasks automatically, you simply need to have PXE (Preboot Execution
Environment) enabled on your devices, then configure prebootable tasks in ZENworks Control
Center and assign them to the devices. Then, the devices can automatically implement these tasks
when they boot.
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To manually implement the tasks, you can configure devices to require user intervention during
bootup.
tftp
Using ZENworks Control Center, you can also replicate the
Server to other Imaging servers (Primary Server or Satellite device with the Imaging role).
For more information, see the ZENworks 10 Configuration Management Preboot Services and
Imaging Reference.
directory changes from a Primary
1.1.5 Remote Management
ZENworks Configuration Management provides the ability to remotely and securely manage
devices through operations such as Remote Control, Remote View, Remote Execute, Remote
Diagnostics, and File Transfer.
For more information, see the ZENworks 10 Configuration Management Remote Management
Reference.
1.1.6 ZENworks Reporting
ZENworks Configuration Management provides advanced reporting capabilities with ZENworks
Reporting Server. ZENworks Reporting Server uses an embedded BusinessObjects Enterprise XI
R3.1 engine to create customized reports. You can use the predefined reports in ZENworks
Reporting Server to report on Asset Management, Patch Management, Inventory, Discovery and
Deployment, Bundles and Policies, and ZENworks Systems. You can also create custom reports,
edit reports, assign rights on reports, and schedule reports to a set of users.
For more information, see the ZENworks 10 Configuration Management Reporting Server
Installation Guide and the ZENworks 10 Configuration Management System Reporting Reference.
Product Overview 11
1.1.7 Inventory Collection
ZENworks Configuration Management can gather extensive software and hardware inventory for all
managed and inventoried devices, and it also enables you to create and export standard and custom
reports.
For more information, see the ZENworks 10 Configuration Management Asset Inventory Reference.
1.1.8 System Updates
You can update your ZENworks Configuration Management software on all devices in the
Management Zone where the software is installed. Update downloads can be scheduled. Software
updates are provided at the Interim Release level and you can choose whether to apply each update
after viewing its content (interim releases are cumulative). You can also download the latest Product
Recognition Update (PRU) to update your knowledgebase so that ZENworks Inventory can
recognize newer software.
For more information, see the ZENworks 10 Configuration Management System Administration
Reference.
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1.1.9 Asset Management
ZENworks Asset Management provides various tools to help you manage your software assets.
These tools encompass three areas:
Software Usage: You can track usage of software applications (including run time, active time,
logged in user, machine, and application used) in your existing inventory. You can also track
and report on software run via Terminal Server and Citrix, as well as Web applications run
through the browser. You can run a full range of predefined software usage reports, as well as
create, save, and run custom reports.
Contract Management: You can define and track IT contract details, including key dates and
vendor, financial, SLA, lease, and renewal information; attach related documents; associate
contracts with assets, licenses, and demographic data; and create automated e-mail
notifications for specified dates. You can also run a full range of predefined contract
management reports, as well as create, save, and run custom reports.
License Management: You can import and enter software purchase records, define license
entitlements, attach supporting documentation, reconcile discovered software products to
entitlements, and track ongoing compliance status. You can also run a full range of predefined
license management reports, as well as create, save, and run custom reports.
For more information, see the ZENworks 10 Asset Management Reference.
1.1.10 Patch Management
Patch Management lets you apply software patches automatically and consistently to minimize
vulnerabilities and issues.
Patch Management stays current with the latest patches and fixes by regular Internet communication
with the ZENworks Patch Subscription Service. The Enterprise Edition requires a maintenance
agreement or upgrade protection with Novell.
12 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
When a new patch is available from the subscription service, a ZENworks Server downloads
information about it. You can deploy the patch to devices or disregard the patch.
For more information, see the ZENworks 10 Patch Management Reference.
1.1.11 Personality Migration
Personality Migration allows you to automate the process of migrating a set of customized system
and application settings. A typical set of settings can be desktop wallpaper, e-mail account settings,
browser proxy settings, files and folders, archived e-mails, Microsoft office templates, MS Excel
Macros etc.This process significantly reduces the time and effort required in setting up or reconfiguring a desktop for users.
For more information, see the ZENworks 10 Personality Migration Reference.
1.1.12 Linux Management
Linux Management makes it easy to embrace and extend Linux within your existing environment. It
is the only solution that uses policy-driven automation to deploy, manage, and maintain Linux
resources. These automated and intelligent policies allow you to provide centralized control across
the life cycle of Linux systems for desktop lockdown, imaging, remote management, inventory
management and software management. The result is a comprehensive Linux management solution
that eliminates IT effort by dramatically reducing the required overhead needed to manage Linux
systems.
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For more information, see the Novell ZENworks 7.3 Linux Management documentation Web site
(http://www.novell.com/documentation/zlm73/index.html).
1.1.13 Handheld Management
Handheld Management lets you manage Palm*, Windows CE, Pocket PC, and BlackBerry*
handheld devices, including the ability to distribute applications and content to devices; secure
information by using password enforcement, integration, self-destruct, and lockout capabilities;
optimize low-bandwidth connectivity through the use of compression, checkpoint restart, delta
technology, and configurable bandwidth technology; inventory hardware and software and use
detailed queries to generate reports; automate device setup and standardize settings and
programming; and retrieve files from devices to protect data and integrate it with corporate data.
For more information, see the Novell ZENworks 7 Handheld Management documentation Web site
(http://www.novell.com/documentation/zenworks7/zen7_zhm7.html).
1.1.14 Endpoint Security Management
Endpoint Security Management simplifies endpoint security by combining security policy
enforcement for data, devices, and connectivity under a single management console. This allows
organizations to manage, control and enforce security policies for removable storage, wireless
communications including MESH and WiMAX, application control, machine posture/integrity, data
encryption, and advanced personal firewall. Its lightweight footprint in both size and traffic, its ease
of management, and its comprehensive functionality earned it the Secure Computing Magazine’s
“Reader’s Trust Award for Best Endpoint Security Solution” in 2007.
Product Overview 13
Endpoint Security Management simplifies endpoint security by putting administrators in control,
Managed Devices
(Windows devices)
Inventoried-
only Devices
SatelliteExternal ZENworks
Database Server
(optional)
Management Zone
Services
Content Repository
Embedded ZENworks
Database (optional)
Primary
Server
Windows or
Linux device
combining “point” security solutions under a single, easy-to-use management console.
For more information, see the Novell ZENworks Endpoint Security Management 4.1 documentation
Web site (http://www.novell.com/documentation/zesm41/index.html).
1.2 System Architecture
The ZENworks system architecture consists of components such as Primary Servers, Satellite
Servers, and managed devices. These components are organized into management domains, referred
to as Management Zones.
Figure 1-1 Management Zone
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1.2.1 Primary Server
The Primary Server is the focal point of the ZENworks system. Depending on the number and
location of the devices that you want to manage with ZENworks, you might need additional Primary
Servers. The ZENworks services are added to each Primary Server (physical or virtual) during
installation and configuration of the ZENworks software.
You can also set up the Primary Server by deploying ZENworks Appliance to the supported virtual
infrastructure. ZENworks Appliance is built on the customized SUSE
SP2 (SLES 10 SP2) and is preinstalled with the ZENworks Server and ZENworks Reporting Server.
The Primary Server contains the following ZENworks components:
ZENworks services: The ZENworks software that provides software management, policy
enforcement, inventory collection, imaging, and so forth. The main services are ZENworks
Server Service, ZENworks Loader, ZENworks Imaging Service, and ZENworks Management
Service.
®
Linux Enterprise Server 10
14 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
Content repository: Contains the software, policies, and configuration metadata (stored in the
database). The policies and software are available for delivery to managed devices within the
system. The content is compressed and encrypted. By default, content is automatically
replicated among all Primary Servers in the Management Zone, based on a schedule that you
control. However, you can configure this to exclude certain servers.
ZENworks Configuration Management database: Contains information about the software
bundles for delivery, the hardware and software inventory lists collected from devices,
information about the ZENworks Control Center objects (devices, users, bundles, policies, and
so on), centralized system messages, license tracking, usage data and other transactional data,
and the actions scheduled to take place within the system.
You can install the embedded Sybase* SQL Anywhere* database that is included with
Configuration Management, or you can use an external Sybase SQL database, Oracle* 10g
Standard, or a Microsoft* SQL database. For detailed information about the supported database
versions, see “Database Requirements” in the ZENworks 10 Configuration Management
Installation Guide.
If you use the embedded database, it must reside on one Primary Server per Management Zone.
Optionally, you can install an external database on a server that is not a Primary Server. By
default, all Primary Servers require access to the ZENworks database, wherever it resides, to
write their data.
You can also specify that certain servers roll up their information to other servers.
If you want to use a Microsoft SQL database, you might want to consider locating a Microsoft
SQL database in a Microsoft server cluster for accessibility and reliability purposes.
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1.2.2 Satellite
A Satellite is a managed device that can perform certain roles that a ZENworks Primary Server
normally performs. A Satellite can be any managed Windows device (server or workstation) or an
unmanaged Linux device (server or workstation). When you configure a Satellite, you specify which
roles it performs (Imaging, Collection, or Content).
A Satellite can perform the following roles:
Imaging: Installs the Imaging services and adds the Imaging role to the device. With this role,
the device can be used as an Imaging server to perform all the Imaging operations, such as
taking an image and applying an image within as well as across subnets by using unicast or
multicast imaging.
Collection: If you want to improve information roll-up access for a group of devices to
minimize traffic to the ZENworks Primary Server that is hosting the ZENworks database, you
can enable the Collection role on a device. For example, if you have devices that are rolling up
information to a Primary Server outside of their network segment, you can minimize network
traffic by enabling the Collection role on a device within the network segment to accept the
information from the other devices in that segment. That Collection role device is then the only
device from that segment that is rolling up information to the Primary Server.
Content: If you want to improve content access for a group of devices without creating another
Primary Server, you can create the Content role on a device. For example, if you have devices
that are accessing a Primary Server outside of their network segment, you can create the
Content role on a device within the network segment to service those devices.
Product Overview 15
Authentication: If you want to speed up the authentication process of the devices with the
ZENworks Management Zone, you can enable the Authentication role on a device. Satellite
devices with the Authentication role can now speed the authentication process by spreading the
workload among various devices and by performing authentication locally to managed
devices.You can have multiple Satellite devices with the Authentication role. In addition, each
Satellite with the Authentication role can have multiple user sources configured and each
Satellite can have multiple connections to each user source to provide failover.
For more information, see “Satellites” in the ZENworks 10 Configuration Management System
Administration Reference.
1.2.3 Managed Device
A managed device is a Windows server or workstation that you can use ZENworks to manage. The
ZENworks Adaptive Agent must be installed on each device in order for it to be managed. The
Adaptive Agent communicates with a Primary Server to enable delivery of software, enforcement of
configuration policies, inventorying of hardware and software, and remote management of the
device.
Each managed device attempts to contact its initial Primary Server. However, if content is
unavailable on that Primary Server, the managed device requests it from another Primary Server or a
Satellite Server with the Content role configured in the Management Zone, and continues until it
finds a server that can provide the content.
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A managed device can be registered in only one Management Zone and is therefore managed only in
that zone.
1.2.4 Inventoried-Only Device
You might have devices where the Adaptive Agent cannot be installed, or devices where you do not
want to install the Adaptive Agent. To inventory these devices, you can either install the InventoryOnly agent or run the Portable Collector.
For more information, see the ZENworks 10 Configuration Management Discovery, Deployment,
and Retirement Reference.
1.2.5 Management Zone
A Management Zone consists of one or more Primary Servers and one or more managed devices.
The Primary Servers in the zone work together to manage the devices. The zone’s information is
stored in a database that resides on one of the Primary Servers or externally on another server that
does not have ZENworks installed on it. The zone might also contain Satellites.
1.3 System Administration
You administer the ZENworks system at the Management Zone level through ZENworks Control
Center (ZCC), a task-based Web browser console. The following graphic shows the ZCC portion of
the Web browser display:
16 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
Figure 1-2 ZENworks Control Center
ZCC is installed on all Primary Servers in the Management Zone. You can perform all management
tasks on any Primary Server. Because it is a Web-based management console, ZCC can be accessed
from any supported workstation.
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If you use Novell iManager to administer other Novell products in your network environment, you
can enable ZCC to be launched from iManager. For more information, see the ZENworks 10
Configuration Management System Administration Reference.
In addition to ZCC, you can use the zman command line utility to manage the objects in your
ZENworks system. For example, you can add content to bundles, assign policies to devices, and
register devices. The main advantage to using the command line utility is the ability to create scripts
for handling repetitive or mass operations.
Like ZCC, the zman utility is installed on all Primary Servers, but it can only run from the command
line on the server.
Product Overview 17
1.4 ZENworks Terminology
Table 1-1 ZENworks Configuration Management Terminology
Term Description
bundle ZENworks Configuration Management has four types of bundles:
Directive: Performs a set of tasks on managed devices on the supported
platforms. In ZENworks Configuration Management, tasks are referred to
as actions. It also includes personality actions such as Store Personality
and Apply Personality.
File: Provides file and folder copying and installation capability to
managed devices.
Imaging: A collection of scripts or images that are applied to a device at
bootup. A Multicast Image Set bundle can also be defined for sending an
image to multiple devices. A Third-Party Image bundle can be defined to
specify the third-party images to be restored on a device. For more
information, see the ZENworks 10 Configuration Management Preboot
Services and Imaging Reference.
Windows: Provides MSIs, MSPs, simple applications, thin clients, and
Web applications.
novdocx (en) 16 April 2010
For more information, see the ZENworks 10 Configuration Management
Software Distribution Reference.
content repository Contains the files, policies, and other items that are available for delivery to
managed devices within the system. The content is compressed and
encrypted. For more information, see “Content Repository” in the ZENworks 10
Configuration Management System Administration Reference.
inventoried-only device Device where the ZENworks Adaptive Agent is not or cannot be installed.
Instead, you install the Inventory Only Module on these devices so that you can
use Asset Inventory to inventory them. Optionally, you can run the Portable
Collector to inventory them. For more information, see “Adaptive Agent Versus
Inventory-Only Module” and “Deploying the Inventory-Only Module” in the
ZENworks 10 Configuration Management Discovery, Deployment, and
Retirement Reference.
Inventory Only Module Software installed on a device that enables it to be inventoried. This is normally
installed on devices running the Mac OS* X, NetWare
(NetWare), Unix (Sun Solaris, HP UX, or IBM AIX), or Linux operating systems,
which are not supported as managed devices.
managed device A Windows server or workstation that has the Adaptive Agent installed and is
registered in the Management Zone.
management console
or administration
workstation
Management Zone Consists of at least one Primary Server. It can contain other Primary Servers
The device where you run ZENworks Control Center in your Web browser.
and one or more workstations as managed devices. It can also contain
inventoried-only devices.
®
5.1/6/6.5, OES
For more information, see Section 1.2.5, “Management Zone,” on page 16.
18 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
Term Description
policy A set of rules and information that can define both operating system and
application configuration settings for a managed device. For more information,
see the ZENworks 10 Configuration Management Policy Management
Reference.
Primary Server A machine that contains the ZENworks services and content repository.
Optionally, it might also contain the ZENworks database, but on only one of the
Primary Servers per zone. A Management Zone can have multiple Primary
Servers.
Portable Collector A software utility that can inventory any device and create a file that is
accessible in ZENworks Control Center as if it were a device. This file is then
used for obtaining inventory data about the device. For more information, see
“Using the Portable Collector” in the ZENworks 10 Configuration Management
Asset Inventory Reference.
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Remote Management
Service
Remote Management
Proxy
Satellite A Satellite is a device that can perform certain roles that a ZENworks Primary
ZENworks Adaptive
Agent
A managed device component that enables remote operators to perform
remote sessions on the device. For more information, see theZENworks 10
Configuration Management Remote Management Reference.
A proxy server that forwards Remote Management operation requests from the
Remote Management Viewer to a managed device. The proxy is useful when
the viewer cannot directly access a managed device that is in a private network
or on the other side of a firewall or router that is using NAT (Network Address
Translation). As a prerequisite, the proxy must be installed on a Windows
managed device or a Linux device (Primary server, Satellite device). For more
information, see the ZENworks 10 Configuration Management Remote
Management Reference.
Server normally performs. A Satellite can be any managed Windows device
(server or workstation) or an unmanaged Linux device (server or workstation).
When you configure a Satellite device, you specify which roles it performs
(Imaging, Collection, or Content).
For more information, see “Satellites” in the ZENworks 10 Configuration
Management System Administration Reference.
Software installed on a Windows server or workstation that enables it to be
managed by a Primary Server. The Adaptive Agent consists of modules that
support software delivery, policy enforcement, imaging, remote management,
inventory, and so forth. For more information, see“ZENworks Adaptive Agent
Deployment” in the ZENworks 10 Configuration Management System
Administration Reference.
ZENworks Control
Center
The Web-based administrative console used to manage the ZENworks
Configuration Management system. For more information, see“ZENworks
Control Center” in the ZENworks 10 Configuration Management Administration
Quick Start.
Product Overview 19
Term Description
novdocx (en) 16 April 2010
ZENworks
Configuration
Management database
zman A command line interface for managing your ZENworks system. The zman
zac A command line management interface for the Novell ZENworks Adaptive
The database that contains information about the software available for
delivery, the hardware and software inventory lists collected from devices, and
the actions scheduled to take place within the system.
The database can reside on a Primary Server, or it can reside on a remote
server as an external database. By default, all Primary Servers require access
to the database.
For information on supported databases, see “Database Requirements” in the
ZENworks 10 Configuration Management Installation Guide.
For more information on the ZENworks database, see “Database Management”
in the ZENworks 10 Configuration Management System Administration
Reference.
utility is useful for automating tasks (through scripts) and performing mass
management tasks that might be tedious to perform in ZENworks Control
Center. For example, configuring settings for a large number of devices, or
adding an action to a large number of bundles.
zman is available on all Primary Servers.
For more information, see “ZENworks Command Line Utilities” in the ZENworks
10 Configuration Management Command Line Utilities Reference.
Agent. The zac utility performs command line management functions on the
ZENworks managed device, including installing and removing software
bundles, applying policies, and registering and unregistering the device.
20 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
2
Installation and Setup
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Documentation
To install, migrate to, and set up Novell® ZENworks® 10 Configuration ManagementSP3, follow
the applicable instructions:
ZENworks 10 Configuration Management Installation Guide
Provides instructions on establishing the ZENworks Management Zone with one or more
ZENworks Primary Servers. Includes instructions for GUI, command line, or silent
installations.
ZENworks 10 Configuration Management Appliance Deployment and Administration
Reference
Provides instructions on how to deploy the customized SUSE
with the ZENworks Server and ZENworks Reporting Server on the supported virtual
infrastructure. It also provides instructions on how to manage ZENworks Appliance after
deploying it.
ZENworks 10 Configuration Management Reporting Server Installation Guide
Provides instructions for installing ZENworks Reporting Server for ZENworks infrastructure
reporting.
ZENworks 10 Configuration Management Upgrade Guide
Provides information to help you successfully upgrade to Novell ZENworks 10 Configuration
Management SP3.
®
Linux Enterprise Server 10 SP2
2
ZENworks 10 Configuration Management ZENworks Migration Guide
Provides instructions on how to migrate your traditional ZENworks Novell eDirectory
into the ZENworks Configuration Management database. This includes migrating information
from Application, Imaging, Policy, and Workstation objects, including associations and zone
settings. It does not include migrating User objects. Instead, Configuration Management reads
from existing user sources. It also does not migrate inventory data; that is done with the
ZENworks Asset Management Migration Utility.
Novell ZENworks 10 Asset Management Migration Guide
Provides instructions on how to migrate your Asset Inventory data to Configuration
Management.
ZENworks 10 Personality Migration Reference
Provides instructions on the setup and installation of Personality Migration, and the use of
Desktop DNA* for migrating, upgrading, and backing up devices.
ZENworks 7.3 Linux Management Installation Guide (http://www.novell.com/documentation/
zlm73/lm7install/data/front.html)
Provides instructions on how to install Linux Management.
ZENworks 7 Handheld Management Installation Guide (http://www.novell.com/
documentation/zenworks7/hm7install/data/a20gkue.html)
Provides instructions on how to install Handheld Management.
TM
data
Installation and Setup Documentation
21
ZENworks 10 Configuration Management Administration Quick Start
ZENworks Configuration Management is ready to use out of the box, but you probably want to
configure it to suit your environment. The Administration Quick Start includes basic
instructions for:
Zone configuration
ZENworks Adaptive Agent deployment
Device management
System messaging and reporting
AdminStudio 9.5 ZENworks Edition Installation Guide (http://www.novell.com/documentation/
zcm10/pdfdoc/adminstudio/AS95ZENInstallGuide.pdf)
Provides information to install and activate AdminStudio*.
novdocx (en) 16 April 2010
22 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
3
Administration Documentation
The following references for Novell® ZENworks® 10 Configuration Management SP3 provide
overviews, setup instructions, usage instructions, ongoing management instructions, and other
information:
ZENworks 10 Configuration Management Administration Quick Start
Provides instructions on how to set up Configuration Management for your network, including
short tasks to familiarize you with the features of the product.
ZENworks 10 Configuration Management System Administration Reference
Provides instructions on folder and group organization in ZCC, user sources, ZENworks
administrator accounts, Management Zone configuration settings, alternate content repository
configuration, database maintenance, and so on.
ZENworks 10 Configuration Management Command Line Utilities Reference
Provides instructions on the zman, zac, and zeninfocollect command line utilities.
ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference
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3
Provides instructions on device registration, the ZENworks Adaptive Agent, network device
discovery, device importing, inventoried-only device setup, and deployment tasks.
ZENworks 10 Configuration Management Software Distribution Reference
Provides instructions on software distribution through bundle creation and management,
bundle assignments, bundle scheduling, and actions that can be added to bundles.
ZENworks 10 Configuration Management Policy Management Reference
Provides instructions on policy creation and application for configuring operating system and
application settings.
ZENworks 10 Configuration Management Preboot Services and Imaging Reference
Provides instructions on Preboot Services setup, device imaging, Imaging bundles, and manual
imaging operations.
ZENworks 10 Configuration Management Remote Management Reference
Provides instructions on how to remotely manage and control devices.
ZENworks 10 Configuration Management Asset Inventory Reference
Provides instructions on software and hardware inventory collection, including how to scan,
view individual device inventory information, and generate inventory reports.
ZENworks 10 Asset Management Reference
Provides instructions on how to manage your software assets.
ZENworks 10 Configuration Management System Reporting Reference
Provides instructions on how to perform BusinessObjects* Enterprise XI reporting on your
ZENworks infrastructure.
ZENworks 10 Patch Management Reference
Provides instructions on automated patch application to minimize vulnerabilities and
compliance issues.
Administration Documentation
23
ZENworks 7.3 Linux Management Administration Guide (http://www.novell.com/
documentation/zlm73/lm7admin/data/front.html)
Provides instructions on how to manage Linux devices.
ZENworks 7 Handheld Management Administration Guide (http://www.novell.com/
documentation/zenworks7/hm7admin/data/a20gkue.html)
Provides instructions on how to set up and manage handheld devices.
ZENworks Endpoint Security Management 3.5 (http://www.novell.com/documentation/zesm35/
index.html)
Provides installation, administration, and end-user information about managing and securing
endpoint devices in your environment.
AdminStudio 9.5 ZENworks Edition User Guide (http://www.novell.com/documentation/zcm10/
pdfdoc/adminstudio/AS95UserGuide.pdf)
Provides administration and end-user information about the functionality and features of all of
the components of AdminStudio.
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24 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
A
Documentation Updates
novdocx (en) 16 April 2010
A
This section contains information on documentation content changes that were made in this
Enterprise Edition Getting Started Guide for Novell
SP3. The information can help you to keep current on updates to the documentation.
The documentation for this product is provided on the Web in two formats: HTML and PDF. The
HTML and PDF documentation are both kept up-to-date with the changes listed in this section.
If you need to know whether a copy of the PDF documentation that you are using is the most recent,
the PDF document includes a publication date on the title page.
The documentation was updated on the following date:
Section A.1, “March 30, 2010: SP3 (10.3),” on page 25
®
ZENworks® 10 Configuration Management
A.1 March 30, 2010: SP3 (10.3)
Updates were made to the following sections:
Location Update
Section 1.2.1, “Primary
Server,” on page 14
Chapter 2, “Installation and
Setup Documentation,” on
page 21
Added information on ZENworks Appliance.
Added information on the ZENworks 10 Configuration Management
Appliance Deployment and Administration Reference.
Listed AdminStudio 9.5 ZENworks Edition Installation Guide.
Chapter 3, “Administration
Documentation,” on page 23
Replaced AdminStudio 9.0 Standard Edition User Guide with AdminStudio
9.5 ZENworks Edition User Guide because ZENworks 10 Configuration
Management SP3 currently supports AdminStudio 9.5.
Documentation Updates
25
novdocx (en) 16 April 2010
26 ZENworks 10 Configuration Management Enterprise Edition Getting Started Guide
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