Novell ZENWORKS 10 System Administration Reference
Novell®
www.novell.com
AUTHORIZED DOCUMENTATION
System Administration Reference
ZENworks® 10 Configuration Management SP3
novdocx (en) 16 April 2010
10.3
April 16, 2010
ZENworks 10 Configuration Management System Administration Reference
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novdocx (en) 16 April 2010
4 ZENworks 10 Configuration Management System Administration Reference
Contents
About This Guide 15
Part I ZENworks Control Center 17
1 ZENworks Control Center 19
1.1 Accessing ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.2 Accessing ZENworks Control Center through Novell iManager. . . . . . . . . . . . . . . . . . . . . . . . 20
1.3 Navigating ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.4 Changing the Default Login Disable Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.5 Changing the Timeout Value for ZENworks Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6 Using the Config.xml File to Modify ZENworks Control Center Settings . . . . . . . . . . . . . . . . . 23
1.7 Bookmarking ZENworks Control Center Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.8 Troubleshooting ZENworks Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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2 Administrators 27
2.1 Managing Administrator Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.1.1 Creating Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.1.2 Deleting Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.3 Renaming Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.4 Changing Administrator Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.2 Managing Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.1 Assigning Super Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.2 Assigning Additional Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2.3 Modifying Assigned Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.2.4 Removing Assigned Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.3 Rights Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.3.1 Administrator Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.3.2 Bundle Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.3.3 Contract Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.3.4 Credential Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.5 Deployment Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.6 Device Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2.3.7 Discovery Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.8 Document Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.9 Inventoried Device Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2.3.10 LDAP Import Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.11 License Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.12 Patch Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.3.13 Policy Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.3.14 Quick Task Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.3.15 Remote Management Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.3.16 Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.3.17 User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.3.18 ZENworks User Group Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.3.19 Zone Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.4 Managing Administrator Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.4.1 Understanding Administrator Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.4.2 Creating a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Contents 5
2.4.3 Assigning Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2.4.4 Editing a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2.4.5 Renaming a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
2.4.6 Deleting a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3 ZENworks News 55
3.1 Managing ZENworks News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.1 Deleting the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.2 Updating the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.1.3 Displaying the News Alerts Based on the Selected Category . . . . . . . . . . . . . . . . . . 56
3.1.4 Viewing the News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.1.5 Sorting the News Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.2 Configuring ZENworks News Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.2.1 Dedicated News Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3.2.2 Schedule Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
4 System Variables 61
4.1 Understanding System Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.2 Adding System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.3 Removing System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.4 Editing System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.5 Using System Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
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5 Credential Vault 65
5.1 Adding a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
5.2 Creating a Folder for Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
5.3 Assigning Credential Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5.4 Editing a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.5 Renaming a Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.6 Moving a Credential to Another Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
5.7 Removing a Credential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Part II ZENworks Servers and Satellite Devices 69
6 ZENworks Server 71
6.1 ZENworks Services on a Windows Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
6.1.1 Checking the Status of a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.1.2 Starting a ZENworks Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.1.3 Stopping a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.2 ZENworks Services on a Linux Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.2.1 Checking the Status of a ZENworks Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.2 Starting the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.3 Stopping the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.4 Restarting the ZENworks Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3 Configuring Additional Access to a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3.1 Addressing Non-Detectable IP Address Conditions . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.3.2 Addressing Non-Detectable DNS Name Conditions . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.4 Determining the ZENworks Software Version Installed on Servers . . . . . . . . . . . . . . . . . . . . . 76
6.5 Uninstalling a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6.6 Deleting a ZENworks Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6 ZENworks 10 Configuration Management System Administration Reference
6.7 ZENworks Server Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
7 Satellites 79
7.1 Understanding the Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.1 Understanding the Authentication Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.2 Understanding the Collection Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7.1.3 Understanding the Content Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.1.4 Understanding the Imaging Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.2 Adding and Configuring Satellite Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
7.2.1 Authentication Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
7.2.2 Collection Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7.2.3 Content Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7.2.4 Imaging Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
7.3 Removing the Roles from a Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7.4 Removing Satellites from the Server Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7.5 Specifying Content to Be Hosted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
7.6 Manually Replicating Content from a Primary Server to Satellite Devices. . . . . . . . . . . . . . . . 90
7.7 Moving a Satellite from One Primary Server to Another Primary Server . . . . . . . . . . . . . . . . . 90
7.8 Specifying a Different Repository for the Content Role Satellite (Windows Only) . . . . . . . . . . 91
7.9 Removing a Satellite Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
7.10 Refreshing a Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
7.11 Troubleshooting Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
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8 Server Hierarchy 95
8.1 Primary Servers: Peer Versus Parent/Child Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.2 Satellite Role Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.2.1 Authentication Role Sever Relationships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.2 Content Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.3 Collection Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.2.4 Imaging Role Server Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3 Changing the Parent-Child Relationships of Primary Servers . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3.1 Making a Primary Server a Child . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.3.2 Making a Primary Server a Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
9 Closest Server Rules 99
9.1 Understanding Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
9.1.1 ZENworks Server Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.1.2 Mapping Devices to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.1.3 Effective Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.2 Configuring the Closest Server Default Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
9.3 Creating Closest Server Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.4 Backing Up Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
10 Backing Up and Restoring the ZENworks Server and Certificate Authority 119
10.1 Backing Up a ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
10.2 Restoring a ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
10.3 Backing Up the Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
10.4 Restoring the Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Contents 7
11 Disaster Recovery 123
11.1 Replacing the First Primary Server with the Second Primary Server. . . . . . . . . . . . . . . . . . . 123
11.2 Replacing an Existing Primary Server with a New Primary Server . . . . . . . . . . . . . . . . . . . . 126
11.3 Re-Creating Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
11.3.1 Changing the Internal Certificate to an External Certificate on a Primary Server . . 128
11.3.2 Changing the IP Address of the Primary Server after Installing ZENworks 10
Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
11.3.3 Changing the DNS Name or the IP Address and DNS Name of the Primary Server after
Installing ZENworks 10 Configuration Management . . . . . . . . . . . . . . . . . . . . . . . . 133
Part III ZENworks Adaptive Agent 139
12 Viewing the Version of the Adaptive Agent Software and Modules on a Device141
13 Searching for Devices that Have a Specified Version of the Adaptive Agent 143
14 Configuring Adaptive Agent Settings after Deployment 145
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14.1 Configuring Agent Settings on the Management Zone Level. . . . . . . . . . . . . . . . . . . . . . . . . 145
14.2 Configuring Agent Settings on the Device Folder Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
14.3 Configuring Agent Settings on the Device Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
14.4 ZENworks Agent Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
14.4.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
14.4.2 Agent Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
15 Configuring ZENworks Explorer 157
15.1 Configuring ZENworks Explorer Settings on the Management Zone Level . . . . . . . . . . . . . . 157
15.2 Configuring ZENworks Explorer Settings on the Device Folder Level . . . . . . . . . . . . . . . . . . 158
15.3 Configuring ZENworks Explorer Settings on the Device Level . . . . . . . . . . . . . . . . . . . . . . . 159
15.4 ZENworks Explorer General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
16 Removing the ZENworks Pre-Agent from a Device 161
17 Configuring the System Update Behavior of the ZENworks Adaptive Agent 163
18 Troubleshooting the Adaptive Agent 165
Part IV ZENworks System Updates 169
19 Introduction to ZENworks System Updates 171
20 Configuring Updates 173
20.1 Configuring System Update Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
20.1.1 Check for Updates Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
20.1.2 Download Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
20.1.3 E-Mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
20.1.4 Proxy Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
20.1.5 Dedicated Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
8 ZENworks 10 Configuration Management System Administration Reference
20.1.6 Stage Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
20.1.7 Reboot Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
20.2 Creating Deployment Stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
20.2.1 Understanding Stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
20.2.2 Creating and Populating a Deployment Stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
20.2.3 Modifying the Stage Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
20.2.4 Modifying Staging Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
20.2.5 Modifying Reboot Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
20.2.6 Modifying the Membership of a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . 187
20.2.7 Renaming a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
20.2.8 Deleting a Deployment Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
20.2.9 Rearranging the Order in Which Stages Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
21 Managing Update Downloads 191
21.1 Understanding Available Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
21.2 Downloading Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
21.2.1 Scheduling Update Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
21.2.2 Manually Checking for Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
21.2.3 Manually Downloading Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
21.2.4 Manually Importing Updates to Servers without Internet Connectivity. . . . . . . . . . . 194
21.3 Downloading and Installing the PRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
21.4 Canceling or Deleting a System Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
novdocx (en) 16 April 2010
22 Deploying Updates 197
22.1 Understanding Deploying Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
22.2 Deploying Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
22.3 Starting a Pending Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
22.4 Rescheduling a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
22.4.1 Rescheduling a Deployment for the All Stages Status . . . . . . . . . . . . . . . . . . . . . . 206
22.4.2 Rescheduling a Deployment for the Other Statuses . . . . . . . . . . . . . . . . . . . . . . . . 206
22.5 Bypassing Staging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.6 Canceling a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.7 Clearing an Error to Retry a Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.8 Viewing Status by Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
22.8.1 Understanding Device Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
22.8.2 Viewing a Device’s Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.3 Viewing Information on a Device’s Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.4 Toggling Ignored Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
22.8.5 Redeploying Updates to Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
22.8.6 Rescheduling Updates to Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
22.8.7 Refreshing Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
23 Deleting Updates 213
24 Reviewing the Content of an Update 215
24.1 Viewing the Release Details Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
24.2 Update Release Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
24.3 Deployment History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
24.3.1 Understanding Deployment History Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
24.3.2 Performing Deployment History Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Contents 9
25 Update Statuses 219
26 Configuring the System Update Behavior of the ZENworks Adaptive Agent 221
Part V Zone Administration 223
27 Management Zone Configuration Settings 225
27.1 Accessing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
27.1.1 Modifying Configuration Settings at the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
27.1.2 Modifying Configuration Settings on a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
27.1.3 Modifying Configuration Settings on a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
27.2 Content Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
27.3 Device Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
27.4 Discovery and Deployment Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.5 Event and Messaging Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.6 Infrastructure Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
27.7 Inventory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
27.8 Reporting Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
27.9 Asset Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
27.10 Patch Management Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
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Part VI Content 235
28 Content Repository 237
28.1 Changing the Location of the Content Repository on a Windows Server . . . . . . . . . . . . . . . 237
28.2 Changing the Location of the Content Repository on a Linux Server . . . . . . . . . . . . . . . . . . 239
28.2.1 Mounting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
28.2.2 Unmounting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.2.3 Creating a Permanent Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.2.4 Moving Existing Content to the New Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
28.3 Mounting the Content Repository on a Linux Server to an NSS Volume . . . . . . . . . . . . . . . . 240
29 Content Replication 243
29.1 Configuring Content Replication at the Management Zone Level . . . . . . . . . . . . . . . . . . . . . 244
29.1.1 Manually Configuring the Web Service Tim e o u t A d v a n c e d C o n t e n t R e p l i c a t i o n
Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
29.2 Replicating Content to New Content Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
29.3 Manually Replicating Content from a Primary Server to Satellite Devices. . . . . . . . . . . . . . . 246
29.4 Including or Excluding Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
29.4.1 Managing a Single Piece of Content on Multiple Content Servers . . . . . . . . . . . . . 247
29.4.2 Managing Content on the Folder Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
29.4.3 Managing Multiple Pieces of Content on a Single Content Server . . . . . . . . . . . . . 248
29.4.4 Managing Multiple Pieces of Content on Multiple Content Servers . . . . . . . . . . . . . 248
30 Content Delivery 251
30.1 Setting Up Closest Server Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
30.2 Scheduling Delivery Blackout Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
30.3 Setting the Device Refresh Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
10 ZENworks 10 Configuration Management System Administration Reference
Part VII Users 255
31 User Sources 257
31.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
31.2 Managing User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
31.2.1 Adding User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
31.2.2 Deleting User Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
31.2.3 Editing User Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
31.2.4 Adding a Container from a User Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
31.3 Managing User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
31.3.1 Creating User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
31.3.2 Editing User Source Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
31.3.3 Removing User Source Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
31.3.4 Updating a Certificate for a User Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
31.4 Managing Primary Server Connections for User Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
31.5 Managing Authentication Server Connections for User Sources . . . . . . . . . . . . . . . . . . . . . . 267
31.5.1 Assigning a Connection to an Authentication Server. . . . . . . . . . . . . . . . . . . . . . . . 267
31.5.2 Removing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.5.3 Reordering Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.6 Providing LDAP Load Balancing and Fault Tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
31.6.1 Using ZENworks Control Center to Define Additional LDAP Servers for a ZENworks
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
31.6.2 Using the zman Command Line Utility to Define Additional LDAP Servers for a
ZENworks Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
novdocx (en) 16 April 2010
32 User Authentication 271
32.1 User Source Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
32.2 Authentication Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
32.2.1 Kerberos (Active Directory only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
32.2.2 Shared Secret . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
32.2.3 Username/Password (eDirectory and Active Directory). . . . . . . . . . . . . . . . . . . . . . 276
32.3 Credential Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
32.4 Disabling ZENworks User Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
32.5 Troubleshooting User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Part VIII ZENworks 10 Product Licensing 283
33 ZENworks 10 Product Licensing 285
33.1 Evaluating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
33.2 Extending the Evaluation Period of a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.3 Activating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.4 Deactivating a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
33.5 Possible License State Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
33.6 Using ZENworks 10 Asset Management with ZENworks 7 Desktop Management . . . . . . . . 288
33.7 Viewing the Predefined Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Part IX Database Management 291
34 Embedded Database Maintenance 293
34.1 Retrieving and Storing the Credentials of the Embedded Sybase SQL Anywhere Database 293
Contents 11
34.2 Changing the Ports Used by the Embedded Sybase SQL Anywhere Database . . . . . . . . . . 293
34.3 Backing Up the Embedded Sybase SQL Anywhere Database . . . . . . . . . . . . . . . . . . . . . . . 295
34.3.1 Backing Up the Embedded Sybase SQL Anywhere Database on a Windows or Linux
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
34.3.2 Backing up the Embedded Sybase SQL Anywhere Database Running on a Windows
Server to a Network Location on a Remote Windows Machine. . . . . . . . . . . . . . . . 297
34.3.3 Backing up the Embedded Sybase SQL Anywhere Database Running on a Linux
Server to a Network Location on a Remote Linux Machine. . . . . . . . . . . . . . . . . . . 299
34.4 Restoring the Embedded Sybase SQL Anywhere Database . . . . . . . . . . . . . . . . . . . . . . . . . 301
34.4.1 Restoring the Embedded Sybase SQL Anywhere Database on a Windows Server 301
34.4.2 Restoring the Embedded Sybase SQL Anywhere Database on a Linux Server . . . 302
34.5 Moving the Data from an Embedded Sybase Database to an External Sybase Database . . 302
34.5.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
34.5.2 Moving the Data from the Internal Sybase to the External Sybase . . . . . . . . . . . . . 303
34.6 Migrating the Data from an Embedded Sybase SQL Anywhere to an External Oracle
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
34.6.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
3 4 . 6 . 2 M i g r a t i n g t h e D a t a f r o m t h e S y b a s e S Q L A n y w h e r e D a t a b a s e t o a n O r a c l e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
34.6.3 Post-Migration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
34.6.4 Troubleshooting Database Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
34.6.5 Reverting to the Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
novdocx (en) 16 April 2010
35 External Database Maintenance 313
35.1 Backing Up the External Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
35.1.1 Backing Up the External Sybase Database on a Windows or Linux Server . . . . . . 313
35.1.2 Backing up the External Sybase Database Running on a Windows Server to a Network
Location on a Remote Windows Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
35.1.3 Backing up the External Sybase Database Running on a Linux Server to a Network
Location on a Remote Linux Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
35.2 Restoring the External Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
3 5 . 3 M o v i n g t h e D a t a f r o m O n e E x t e r n a l S y b a s e D a t a b a s e t o a n o t h e r E x t e r n a l S y b a s e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
35.3.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
35.3.2 Moving the Data from One External Sybase to Another External Sybase. . . . . . . . 324
3 5 . 4 M o v i n g t h e D a t a f r o m a n E x t e r n a l O E M S y b a s e D a t a b a s e t o a n E m b e d d e d S y b a s e
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
35.4.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
35.4.2 Moving the Data from the External Sybase to the Embedded Sybase . . . . . . . . . . 325
35.5 Configuring the ZENworks Server to Point to the New MS SQL Database Containing Data Moved
from Another MS SQL Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
35.5.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
35.5.2 Configuring the ZENworks Server to Point to the New MS SQL Database . . . . . . . 328
35.6 Configuring the ZENworks Server to Point to the New Oracle Database Containing Data Moved
from Another Oracle Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
35.6.1 Preparing to Move the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
35.6.2 Configuring the ZENworks Server to Point to the New Oracle Database . . . . . . . . 329
36 Database Best Practices and Tips 331
36.1 Database Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
36.1.1 Rebuilding the Embedded or External Sybase Database . . . . . . . . . . . . . . . . . . . . 331
36.2 Database Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
36.2.1 Changing the Backup Location and Schedule of the Embedded Sybase Database
Subsequent to the Initial Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
12 ZENworks 10 Configuration Management System Administration Reference
36.2.2 Changing the Backup Schedule and Location of the External Sybase Database
Subsequent to the Initial Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Part X Message Logging 339
37 Overview 341
37.1 Functionalities of Message Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
37.2 Message Severity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
37.3 Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
38 Configuring Message Logger Settings 343
38.1 Configuring the Message Logger Settings at the Zone Level . . . . . . . . . . . . . . . . . . . . . . . . 343
38.1.1 Local Device Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
38.1.2 Centralized Message Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
38.2 Configuring the Message Logger Settings at the Folder Level . . . . . . . . . . . . . . . . . . . . . . . 347
38.3 Configuring the Message Logger Settings at the Device Level . . . . . . . . . . . . . . . . . . . . . . 347
38.4 Turning on the Debug Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
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39 Managing Messages 349
39.1 Understanding Message Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
39.1.1 Local Log File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
39.1.2 E-Mail Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
39.1.3 SNMP Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
39.1.4 UDP Payload Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
39.2 Viewing the Message Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
39.2.1 Message Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
39.2.2 Device Hot List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3 Viewing the Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3.1 Message Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
39.3.2 System Message Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
39.4 Acknowledging Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.1 Acknowledging a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.2 Acknowledging Multiple Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
39.4.3 Acknowledging Messages Logged During a Specified Time . . . . . . . . . . . . . . . . . 356
39.5 Deleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.1 Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.2 Deleting Multiple Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
39.5.3 Deleting Messages Logged During a Specified Time . . . . . . . . . . . . . . . . . . . . . . . 358
39.6 Viewing the Predefined Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
A Naming Conventions in ZENworks Control Center 361
B Schedule Types 363
B.1 Date Specific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
B.2 Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
B.3 Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
B.4 Recurring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Contents 13
C Customizing the Look and Feel of the ZENworks Icon 369
C.1 Replacing the Default ZENworks Icons with the New Customized Icons. . . . . . . . . . . . . . . . 369
C.2 Replacing the Customized Icons with the Default ZENworks Icons. . . . . . . . . . . . . . . . . . . . 370
D Documentation Updates 371
D.1 April 16, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
D.2 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
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14 ZENworks 10 Configuration Management System Administration Reference
About This Guide
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This System Administration Reference provides information about general administrative tasks
required to manage your Novell
information in this guide is organized as follows:
Part I, “ZENworks Control Center,” on page 17
Part II, “ZENworks Servers and Satellite Devices,” on page 69
Part III, “ZENworks Adaptive Agent,” on page 139
Part IV, “ZENworks System Updates,” on page 169
Part V, “Zone Administration,” on page 223
Part VI, “Content,” on page 235
Part VII, “Users,” on page 255
Part VIII, “ZENworks 10 Product Licensing,” on page 283
Part IX, “Database Management,” on page 291
Part X, “Message Logging,” on page 339
Appendix A, “Naming Conventions in ZENworks Control Center,” on page 361
Appendix B, “Schedule Types,” on page 363
Appendix C, “Customizing the Look and Feel of the ZENworks Icon,” on page 369
Appendix D, “Documentation Updates,” on page 371
®
ZENworks® 10 Configuration Management SP3 system. The
Audience
This guide is intended for ZENworks administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/index.html).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
About This Guide 15
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.
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16 ZENworks 10 Configuration Management System Administration Reference
I
ZENworks Control Center
This section contains information about using ZENworks® Control Center (ZCC) to configure
system settings and perform management tasks in your Management Zone.
Chapter 1, “ZENworks Control Center,” on page 19
Chapter 2, “Administrators,” on page 27
Chapter 3, “ZENworks News,” on page 55
Chapter 4, “System Variables,” on page 61
Chapter 5, “Credential Vault,” on page 65
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ZENworks Control CenterI17
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18 ZENworks 10 Configuration Management System Administration Reference
1
ZENworks Control Center
You use ZENworks® Control Center to configure system settings and perform management tasks in
your Management Zone.
ZENworks Control Center is installed on all ZENworks Servers in the Management Zone. You can
perform all management tasks on any ZENworks Server.
Section 1.1, “Accessing ZENworks Control Center,” on page 19
Section 1.2, “Accessing ZENworks Control Center through Novell iManager,” on page 20
Section 1.3, “Navigating ZENworks Control Center,” on page 21
Section 1.4, “Changing the Default Login Disable Values,” on page 22
Section 1.5, “Changing the Timeout Value for ZENworks Control Center,” on page 22
Section 1.6, “Using the Config.xml File to Modify ZENworks Control Center Settings,” on
page 23
Section 1.7, “Bookmarking ZENworks Control Center Locations,” on page 24
Section 1.8, “Troubleshooting ZENworks Control Center,” on page 25
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1
1.1 Accessing ZENworks Control Center
1 Using a Web browser that meets the requirements listed in “Administration Browser
Requirements” in the ZENworks 10 Configuration Management Installation Guide, enter the
following URL:
https://ZENworks_Server_Address:port
Replace ZENworks_Server_Address with the IP address or DNS name of the ZENworks
Server. You only need to specify the port if you are not using one of the default ports (80 or
443). ZENworks Control Center requires an HTTPS connection; HTTP requests are redirected
to HTTPS.
The login dialog box is displayed.
2 In the Username field, type
previously created in ZENworks Control Center.
Administrator
(the default) or an administrator name that you
ZENworks Control Center
19
3 In the Password field, do one of the following:
If you are logging in through the default Administrator account, specify the Administrator
password that you created during installation.
Specify the password for the administrator name that you created in ZENworks Control
Center.
To prevent unauthorized users from gaining access to ZENworks Control Center, the
administrator account is disabled after three unsuccessful login attempts, and a 60-second
timeout is enforced before you can attempt another login. To change these default values, see
Section 1.4, “Changing the Default Login Disable Values,” on page 22.
4 Click Login to display ZENworks Control Center.
To log in again as a different administrator, click the Logout option in the upper right corner of the
ZENworks Control Center window, then when the login dialog box is displayed, log in as a different
administrator.
The Logout option includes the name of the administrator who is logged in as part of the option. For
example, Logout John.
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1.2 Accessing ZENworks Control Center through Novell iManager
ZENworks 10 Configuration Management includes a Novell® plug-in module (
use to access ZENworks Control Center from Novell iManager, which is a management console
used by many Novell products.
The ZENworks Control Center plug-in supports iManager 2.7 only. It does not support iManager 2.6
or 2.5; it will install to these versions but does not work.
To install the ZENworks Control Center plug-in for iManager:
1 On the server where iManager is located (or on a device that has access to the iManager server),
open a Web browser to the ZENworks download page:
https://server/zenworks-setup
where server is the DNS name or IP address of a ZENworks Server.
2 In the left navigation pane, click Administrative Tools.
3 Click zcc.npm and save the file to a location on the iManager server.
4 Follow the instructions in the Novell iManager 2.7 Administration Guide (http://
www.novell.com/documentation/imanager27/imanager_admin_27/data/b8qrsg0.html) to
install and configure the plug-in module.
5 Log into iManager.
6 Click the ZENworks icon at the top of the page.
7 Enter the ZENworks Control Center URL:
.npm
) that you can
https://ZENworks_Server_Address:port
Replace ZENworks_Server_Address with the IP address or DNS name of the ZENworks
Server. You only need to specify the port if the ZENworks server is not using the default port
(80 or 443).
8 Click the ZENworks icon to launch ZENworks Control Center.
20 ZENworks 10 Configuration Management System Administration Reference
1.3 Navigating ZENworks Control Center
Help Information
Work PanelNavigation Tabs
Frequently Used
Objects
Task List
The following Servers page represents a standard view in ZENworks Control Center:
Figure 1-1 ZENworks Control Center
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Navigation Tabs: The tabs in the left pane let you navigate among the functional areas of
ZENworks. For example, the Servers page shown above lets you manage tasks associated with
servers.
Task List: The task list in the left pane provides quick access to the most commonly performed
tasks for the current page. The task list changes for each page. For example, the task list on the
Bundles page displays bundle-related tasks and the task list on the Devices page displays devicerelated tasks.
Frequently Used Objects: The Frequently Used list in the left pane displays the 10 objects that you
have accessed most often, from most used to least used. Clicking an object takes you directly to the
details page for the object.
Wor k Panel: The work panels are where you monitor and manage your ZENworks system. The
panels change depending on the current page. In the above example, there are two work panels:
Devices and Search. The Devices panel lists the servers, folders, server groups, and dynamic server
groups that have been created; you use this panel to manage the servers. The Search panel lets you
filter the Devices panel based on criteria such as a device’s name, operating system, or status.
Help Information: The Help button links to Help topics that provide information about the current
page. The Help button links change depending on the current page.
ZENworks Control Center 21
1.4 Changing the Default Login Disable Values
By default, an administrator’s account is disabled for 60 seconds after he or she unsuccessfully
attempts to log in three times. You can change the number of login tries and the timeout length by
editing a configuration file. The changes are only applied to the instance of ZENworks Control
Center being run from the server where you open and modify the configuration file. To make the
change applicable to all ZENworks Primary Servers, you must make the same change in each
server’s copy of this file.
IMPORTANT: Login attempts per administrator account are maintained in the ZENworks
database, and there is only one ZENworks database per Management Zone. Therefore, if a particular
administrator unsuccessfully attempts to log in to one Primary Server, that administrator is locked
out of all Primary Servers in the zone. The lockout period is determined by the configuration on the
server where the login attempts failed.
To modify the login tries and timeout values:
1 In a text editor, open the following file:
Windows:
Linux:
installation_location\novell\zenworks\conf\datamodel\zdm.xml
/etc/opt/novell/zenworks/datamodel/zdm.xml
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2 Add the following lines to the file:
<entry key="allowedLoginAttempts">5</entry>
<entry key="lockedOutTime">300</entry>
The 5 in this example represents the number of retries before disabling login, and 300
represents the number of seconds (the default is 60 seconds, or 1 minute).
Keep in mind that the longer the delay before allowing a re-login after the configured number
of failures (such as 5), the longer your authorized administrators must wait to access ZENworks
Control Center.
IMPORTANT: If you enter 0 as the login attempts value, the lockout functionality is disabled,
allowing unlimited attempts at logging in.
3 Save the file, then restart the zenloader and zenserver services on the Primary Server to make
the changes effective.
For instructions on restarting the services, see Section 6.2.4, “Restarting the ZENworks
Services,” on page 75.
1.5 Changing the Timeout Value for ZENworks Control Center
By default, ZENworks Control Center has a 30-minute timeout value, so if you leave ZENworks
Control Center idle on your computer for more than 30 minutes, you are prompted to log in again to
continue.
The purpose of the timeout is to clear memory resources. The larger the timeout value, the longer
ZENworks Control Center retains the memory resources, which might have a negative impact on the
long-term performance of the device from which you have launched ZENworks Control Center,
including the ZENworks Server if you have it running locally on it.
22 ZENworks 10 Configuration Management System Administration Reference
To increase or decrease the timeout value, you modify two XML files on the ZENworks Server. The
change applies only to that server’s ZENworks Control Center. Therefore, any devices that launch
ZENworks Control Center from that server experience the same timeout value.
You can make the ZENworks Control Center timeout value different on each ZENworks Server in
the Management Zone.
To change the ZENworks Control Center timeout value on a ZENworks Server:
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1 On the ZENworks Server, open the
Windows:
INF\config.xml
Linux:
config.xml
2 Locate the
\Novell\ZENworks\share\tomcat\webapps\zenworks\WEB-
/opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/
<setting id="timeout">
config.xml
entry.
file in a text editor.
3 Increase or decrease the timeout value, as needed.
Specify the timeout value in minutes.
4 Save the
5 Open the
config.xml
custom-config.xml
file.
file in a text editor.
This file allows you to maintain customizations of ZENworks Control Center because
information contained in this file overrides any corresponding information in the
file. Therefore, changes made in this file are not lost when the
config.xml
file is overwritten
during software updates or upgrades.
The
custom-config.xml
Windows:
INF\custom-config.xml
Linux:
custom-config.xml
6 Locate the
\Novell\ZENworks\share\tomcat\webapps\zenworks\WEB-
/opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/
<setting id="timeout">
7 Set the timeout value to the same number as you entered in the
file is located in the same directory as the
entry.
config.xml
config.xml
file.
config.xml
file:
8 Remove the comments surrounding the
9 Save the
custom-config.xml
file.
<setting id=”timeout”>
entry (<!-- and -->).
10 Restart the ZENworks Server by restarting the zen-server service.
For instructions, see Chapter 6, “ZENworks Server,” on page 71.
1.6 Using the Config.xml File to Modify ZENworks Control Center Settings
In addition to enabling you to configure the timeout value for the ZENworks Control Center (see
Section 1.5, “Changing the Timeout Value for ZENworks Control Center,” on page 22), the
config.xml
exception of the timeout value, you should not need to modify the
1 On the ZENworks Server, open the
file lets you control several additional configuration settings. However, with the
Windows server path:
zenworks\WEB-INF\config.xml
\Novell\ZENworks\share\tomcat\webapps\
config.xml
config.xml
file in a text editor.
settings.
ZENworks Control Center 23
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Linux server path:
WEB-INF/config.xml
2 Modify the desired setting. All settings begin with
timeout: Specify the timeout value in minutes. The larger the timeout value, the longer
ZENworks Control Center retains the memory resources, which might have a negative impact
on the long-term performance of the device where you have launched ZENworks Control
Center. If you change this value, you must also change the timeout entry in the
config.xml
Center,” on page 22).
debug.enabled: Change the value to false if you do not want any messages written to the
ZENworks Control Center log files. The default value, true, causes messages to be written to
the log files.
debug.tags: These settings control debug information. You should not change them unless
instructed by Novell Support.
debug.log.viewstate: This setting controls debug information. You should not change it unless
instructed by Novell Support.
hideGettingStarted: Suppresses the Getting Started page. This setting is not functional at this
time. To manually suppress the page, open the ZENworks Control Center, display the Getting
Started page, then select Do not show me this again.
noQuickTaskAutoRefresh: This setting disables automatic refreshing of the QuickTask status
dialog box. It is used to discover issues with QuickTask status updates. You should not change
this setting unless instructed by Novell Support.
3 Save the
4 Restart the ZENworks Server by restarting the zen-server service. See Chapter 6, “ZENworks
Server,” on page 71 for instructions.
file. See Section 1.5, “Changing the Timeout Value for ZENworks Control
config.xml
opt/novell/zenworks/share/tomcat/webapps/zenworks/
<setting id=
file.
.
custom-
1.7 Bookmarking ZENworks Control Center Locations
The Bookmark feature allows you to use your Web browser to manage direct access to the various
locations in ZENworks Control Center, instead of performing the usual navigation clicks. You can
also use this feature to bookmark hard-to-find locations.
You can create bookmarks for your Web browser to locations within the following sections of
ZENworks Control Center:
Managed tab on the Devices tab
Policies tab
Bundles tab
Management Zone Settings on the Configuration tab
The locations you can bookmark include such items as lists, details of objects, and configuration
settings.
Wherever the Link icon ( ) is displayed, you can create a bookmark. The icon is located in the
upper right of the page. If it is not displayed, a bookmark cannot be created for that location.
24 ZENworks 10 Configuration Management System Administration Reference
If you are logged in to ZENworks Control Center when you click a bookmark, the location is
immediately displayed.
If you are not logged in to ZCC when you click a bookmark, the Login dialog box is displayed. After
you enter valid credentials, the location is immediately displayed.
To create bookmarks:
1 In ZENworks Control Center, navigate to a location where you want to create a bookmark.
2 Click .
This opens the following dialog box, where the URL to the current location is already selected:
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3 Press Ctrl+C to copy the URL, then click OK to close the dialog box.
4 Paste the URL as a new bookmark in your Web browser.
1.8 Troubleshooting ZENworks Control Center
“An HTTP request is not redirected to HTTPS if IIS is running on the Primary Server” on
page 25
An HTTP request is not redirected to HTTPS if IIS is running on the Primary Server
Source: ZENworks 10 Configuration Management; ZENworks Control Center.
Explanation: During installation, the setup checks to see if the default HTTP port (80) and
HTTPS port (443) are in use. If the ports are in use by another application
(such as IIS), you are prompted to use alternative ports. In this case, you must
access ZENworks Control Center via the port it is using and not access IIS.
Action: Although http://Primary_Server_IP_address works if ZENworks Control
Center is using port 80, http://Primary_Server_IP_address:### (where ### is
the port Tomcat is using) always works.
ZENworks Control Center 25
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26 ZENworks 10 Configuration Management System Administration Reference
2
Administrators
During installation, a default ZENworks® administrator account (named Administrator) is created.
This account, called a Super Administrator account, provides full administrative rights to the
Management Zone.
Typically, you should create administrator accounts for each person who will perform administrative
tasks. You can define these accounts as Super Administrator accounts, or you can define them as
administrator accounts with restricted rights. For example, you could give a user an administrator
account that only enables him or her to discover and register devices in the Management Zone. Or
the account could only enable the user to assign bundles to devices, or could limit the user to
performing asset management tasks such as contract, license, and document management.
IMPORTANT: In addition to the default Administrator account, you should make sure that you
have at least one other Super Administrator account. This provides redundancy in case the password
for the Administrator account is forgotten or lost. For information on how to create a Super
Administrator account, see Section 2.2.1, “Assigning Super Administrator Rights,” on page 30. If
you need any further help, contact Novell® Support (http://www.novell.com/support).
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2
In some cases, you might have multiple administrator accounts that require the same administrative
rights. Rather than assign rights to each account individually, you can create an administrator role,
assign the administrative rights to the role, and then add the accounts to the role. For example, you
might have a Help Desk role that provides administrative rights required by several of your
administrators.
You can use ZENworks Control Center (ZCC) or the zman command line utility to create and
modify administrator accounts and assign roles. The following procedures explain how to perform
these tasks by using ZCC. If you prefer the zman command line utility, see “Administrator
Commands” in the ZENworks 10 Configuration Management Command Line Utilities Reference.
Section 2.1, “Managing Administrator Accounts,” on page 27
Section 2.2, “Managing Administrator Rights,” on page 30
Section 2.3, “Rights Descriptions,” on page 31
Section 2.4, “Managing Administrator Roles,” on page 42
2.1 Managing Administrator Accounts
The following sections help you create and manage administrator accounts:
Section 2.1.1, “Creating Administrators,” on page 28
Section 2.1.2, “Deleting Administrators,” on page 29
Section 2.1.3, “Renaming Administrators,” on page 29
Section 2.1.4, “Changing Administrator Passwords,” on page 29
Administrators
27
2.1.1 Creating Administrators
To create an administrator account:
1 In ZENworks Control Center, click the Configuration tab.
2 In the Administrators panel, click New to display the Add New Administrator dialog box.
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The Add New Administrator dialog box lets you create a new administrator account by
providing a name and password, or you can create a new administrator based on an existing
user in the user source. Optionally, you can give the new administrator the same rights that the
logged-in administrator has.
3 Fill in the fields:
Create a New Administrator by Providing Name, Password: Select this option if you want
to create a new administrator account by manually specifying the name and password.
28 ZENworks 10 Configuration Management System Administration Reference
Administrator login names with Unicode* characters are case-sensitive. Make sure that you use
the correct case for each character in the login name when it contains Unicode characters.
The new administrator can change the password the first time he or she logs in by clicking the
key icon located next to the Logout link in the upper right corner of ZENworks Control Center.
Based on User(s) in a User Source: Select this option if you want to create a new
administrator account based on information from your user source. To do so, click Add, then
browse for and select the user you want.
The newly created administrator account is granted View rights to all objects in the
Management Zone. To grant additional rights, or to limit the administrator's rights to specific
folders only, you need to modify the rights.
Give this Administrator the Same Rights as I Have: Select this option if you want to assign
the new administrator the same rights that you have as the currently-logged in administrator.
4 When you have finished filling in the fields, click OK to add the new administrator.
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You can also use the
information, see “Administrator Commands” in the ZENworks 10 Configuration Management
Command Line Utilities Reference.
admin-create
command in zman to create an administrator account. For more
2.1.2 Deleting Administrators
1 In ZENworks Control Center, click the Configuration tab.
2 In the Administrators panel, select the check box next to the administrator’s name, then click
Delete.
You can also use the
information, see “Administrator Commands” in the ZENworks 10 Configuration Management
Command Line Utilities Reference.
admin-delete
command in zman to delete an administrator account. For more
2.1.3 Renaming Administrators
1 In ZENworks Control Center, click the Configuration tab.
2 In the Administrators panel, select the check box next to the administrator’s name, click Edit,
then click Rename.
3 Specify the new name, then click OK.
You can also use the
more information, see “Administrator Commands” in the ZENworks 10 Configuration Management
Command Line Utilities Reference.
admin-rename
command in zman to rename an administrator account. For
2.1.4 Changing Administrator Passwords
To change the password for any administrator account other than the default Administrator account:
1 In ZENworks Control Center, click the Configuration tab.
2 In the Administrators panel, select the check box next to the administrator, click Edit, then click
Set Password to display the Change Administrator Password Dialog box.
3 Fill in the fields, then click OK.
Administrators 29
To change the password for the currently logged-in administrator:
1 In ZENworks Control Center, click the icon located next to the Logout Administrator option
in the top right corner.
The Change Administrator Password dialog box is displayed.
2 Fill in the fields, then click OK.
To change the password for the default Administrator account:
1 Log in using the Administrator account.
2 Click the icon located next to the Logout Administrator option in the top right corner.
The Change Administrator Password dialog box is displayed.
3 Fill in the fields, then click OK.
2.2 Managing Administrator Rights
The following sections help you manage existing administrator accounts and their assigned rights:
novdocx (en) 16 April 2010
Section 2.2.1, “Assigning Super Administrator Rights,” on page 30
Section 2.2.2, “Assigning Additional Rights,” on page 30
Section 2.2.3, “Modifying Assigned Rights,” on page 31
Section 2.2.4, “Removing Assigned Rights,” on page 31
2.2.1 Assigning Super Administrator Rights
A Super Administrator has all rights to perform all actions in ZENworks Control Center. For more
information about all of the rights that a Super Administrator has, see Section 2.3, “Rights
Descriptions,” on page 31. If you grant an administrator Super Administrator rights, any assigned
rights that have been allowed, denied, or not set are overridden.
1 In ZENworks Control Center, click the Configuration tab.
2 In the Administrators panel, click the administrator’s name.
3 Select the Super Administrator check box.
4 Click Apply.
2.2.2 Assigning Additional Rights
1 In ZENworks Control Center, click the Configuration tab.
2 Click the administrator in the Name column of the Administrators panel.
3 In the Assigned Roles panel, click Add, then select the rights you want to assign.
4 Fill in the fields.
For more information, see Section 2.3, “Rights Descriptions,” on page 31.
5 Click OK.
You can also use the
administrator account. For more information, see “Administrator Commands” in the ZENworks 10
Configuration Management Command Line Utilities Reference.
30 ZENworks 10 Configuration Management System Administration Reference
admin-rights-set
command in zman to assign additional rights for an
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