Novell®
www.novell.com
AUTHORIZED DOCUMENTATION
Installation Guide
ZENworks® 10 Configuration Management SP3
novdocx (en) 16 April 2010
10.3
March 30, 2010
ZENworks 10 Configuration Management Installation Guide
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4 ZENworks 10 Configuration Management Installation Guide
Contents
About This Guide 7
1 System Requirements 9
1.1 Primary Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Satellite Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.1 Windows Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.2 Linux Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3 Management Zone Version Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.4 Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.5 LDAP Directory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.6 Managed Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.7 Inventoried-Only Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1.8 Administration Browser Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
1.9 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
novdocx (en) 16 April 2010
2 Coexistence with Other ZENworks Products 29
2.1 ZENworks Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.2 ZENworks Asset Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.3 ZENworks Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.4 ZENworks Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.5 ZENworks Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.6 ZENworks Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3 Preparation 33
3.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.2 Gathering Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.3 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.3.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 34
3.3.2 Creating an Installation DVD from the ISO Download. . . . . . . . . . . . . . . . . . . . . . . . 35
3.3.3 Creating an External Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3.3.4 Installing an External ZENworks Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3.3.5 Installing Mono 2.0.1-1.17 on SLES 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4 Installing the ZENworks Server 47
4.1 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.1.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4.2 Performing an Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
4.2.1 Creating Your Response File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4.2.2 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.3 Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Contents 5
5 Installing the ZENworks Adaptive Agent on Windows 65
6 Installing the ZENworks Adaptive Agent on Linux 67
7 Uninstalling ZENworks Software 69
7.1 Correct Order for Uninstalling ZENworks Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.2 Uninstalling a Windows Primary Server, Satellite, or Managed Device . . . . . . . . . . . . . . . . . . 70
7.3 Uninstalling a Linux Primary Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.3.1 Uninstalling ZENworks Software and Removing the Device from the Zone . . . . . . . 74
7.3.2 Uninstalling ZENworks Software While Retaining the Device in the Zone . . . . . . . . 75
7.4 Uninstalling ZENworks 10 Configuration Management SP3 Linux Satellite. . . . . . . . . . . . . . . 76
7.4.1 Zone-Level Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
7.4.2 Local Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
A Installation Executable Arguments 79
B Troubleshooting 81
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B.1 Troubleshooting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
B.2 Uninstallation Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
C Documentation Updates 87
C.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
6 ZENworks 10 Configuration Management Installation Guide
About This Guide
This ZENworks 10 Installation Guide includes information to help you successfully install a
®
Novell
ZENworks 10 Configuration Management SP3 is also available as a software appliance that can be
deployed to the supported virtual infrastructure. This software appliance is built on the customized
SUSE
Configuration Management SP3 Server and ZENworks 10 Configuration Management SP3
ZENworks Reporting Server.
For more information on how to deploy and manage ZENworks Appliance, see the ZENworks 10
Configuration Management Appliance Deployment and Administration Reference.
The information in this guide is organized as follows:
ZENworks® 10 Configuration Management SP3 system.
®
Linux Enterprise Server 10 SP2 (SLES 10 SP2) and is pre-installed with ZENworks 10
Chapter 1, “System Requirements,” on page 9
Chapter 2, “Coexistence with Other ZENworks Products,” on page 29
novdocx (en) 16 April 2010
Chapter 3, “Preparation,” on page 33
Chapter 4, “Installing the ZENworks Server,” on page 47
Chapter 5, “Installing the ZENworks Adaptive Agent on Windows,” on page 65
Chapter 6, “Installing the ZENworks Adaptive Agent on Linux,” on page 67
Chapter 7, “Uninstalling ZENworks Software,” on page 69
Appendix A, “Installation Executable Arguments,” on page 79
Appendix B, “Troubleshooting,” on page 81
Appendix C, “Documentation Updates,” on page 87
Audience
This guide is intended for ZENworks administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/).
About This Guide 7
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
®
A trademark symbol (
, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.
novdocx (en) 16 April 2010
8 ZENworks 10 Configuration Management Installation Guide
1
System Requirements
The following sections provide the Novell® ZENworks® 10 Configuration Management SP3
requirements for hardware and software:
Section 1.1, “Primary Server Requirements,” on page 9
Section 1.2, “Satellite Requirements,” on page 14
Section 1.3, “Management Zone Version Requirements,” on page 17
Section 1.4, “Database Requirements,” on page 20
Section 1.5, “LDAP Directory Requirements,” on page 21
Section 1.6, “Managed Device Requirements,” on page 21
Section 1.7, “Inventoried-Only Device Requirements,” on page 25
Section 1.8, “Administration Browser Requirements,” on page 27
Section 1.9, “Installation User Requirements,” on page 27
novdocx (en) 16 April 2010
1
1.1 Primary Server Requirements
The server where you install the Primary Server software must meet the following requirements:
Table 1-1 Primary Server Requirements
Item Requirements Additional Details
Server Usage Your server might be capable of
handling tasks in addition to the tasks
a Primary Server performs for
ZENworks 10 Configuration
Management. However, we
recommend that any server where you
install the Primary Server software be
used only for ZENworks 10
Configuration Management purposes.
For example, you might not want the server
to do the following:
Host Novell eDirectory
Host Novell Client32
Host Active Directory*
Be a terminal server
TM
TM
System Requirements
9
Item Requirements Additional Details
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Operating System Windows*:
Windows Server* 2003 SP1 /
SP2 x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 R2 x86-64
(Enterprise and Standard
editions)
Linux*:
SUSE
®
Linux Enterprise Server
10 (SLES 10) SP1 / SP2 / SP3
x86, x86-64 (Intel* and AMD*
Opteron* processors)
Open Enterprise Server 2 (OES
2) SP1 / SP2 x86, x86-64
SLES 11 x86, x86-64 (Intel and
AMD Opteron processors)
Hardware Processor: Minimum - Pentium* IV
2.8 GHz (x86 and x86-64), or
equivalent AMD or Intel processor
All the Core and Data Center Editions of
Windows Server 2003 and Windows Server
2008 are not supported as Primary Server
platforms. Windows Server 2008 Core is not
supported because it does not support the
.NET Framework.
ZENworks 10 Configuration Management is
supported on Windows Server 2003 and
Windows Server 2008 editions with or
without Hyper-V.
IMPORTANT: If you want to install
ZENworks Reporting Server on a Primary
Server, you must install it either on SLES
10, OES 2, Windows Server 2003, or
Windows Server 2008 platforms. ZENworks
Reporting Server is currently not supported
on SLES 11 and Windows Server 2008 R2.
For more information, see TID 7004794 at
Novell Support web site (http://
www.novell.com/support/microsites/
microsite.do).
If the Primary Server is running Patch
Management, we recommend a fast
processor, such as the Intel Core* Duo
processor
RAM: 2 GB minimum; 4 GB
recommended
Disk Space: 3 GB minimum for
installing; 4 GB recommended for
running. Depending on the amount of
content you need to distribute, this
number can vary greatly.
Patch Management file storage
(downloaded patch content) requires
at least 25 GB of additional free disk
space. All content replication servers
also require this same amount of
additional free disk space if Patch
Management is enabled. If you use
Patch Management in additional
languages, each server also requires
this additional amount of free space
for each language used.
Display resolution: 1024 × 768 with
256 colors minimum
Because the ZENworks database file and
ZENworks content repository can each
become very large, you might want a
separate partition or hard drive available.
For information on changing the default
content repository location on a Windows
server, see “Content Repository” in the
ZENworks 10 Configuration Management
System Administration Reference.
For Linux servers, you might want the
var/opt
partition. This is where the database (if
embedded) and content repository are
stored.
directory to be located on a large
/
10 ZENworks 10 Configuration Management Installation Guide
Item Requirements Additional Details
novdocx (en) 16 April 2010
Hostname
Resolution
IP Address
Microsoft .NET
(Only for
Windows)
The server must resolve device
hostnames by using properly
configured DNS, otherwise some
features in ZENworks will not work
properly.
Server names must support DNS
requirements, such as not having
underscores in their names, or
ZENworks login fails. Acceptable
characters are the letters a-z
(uppercase and lowercase), numbers,
and the hyphen (-).
The server must have a static IP
address or a permanently leased
DHCP address.
An IP address must be bound to
all NICs on your target server.
The Microsoft* .NET 2.0 software and
its latest updates must be installed
and running on the Windows Primary
Server in order to install ZENworks 10
Configuration Management.
Installation hangs if it is trying to use a NIC
that does not have an IP address bound to
it.
You are given the option to launch the .NET
installation during installation of ZENworks.
If you select the option, .NET 2.0 is
installed. For better performance and
stability, you should upgrade to the latest
support packs and patches of .NET 2.0
through Windows Automatic Updates or
Patch Management on the agent.
Mono (Only for
SLES 11)
Mono
®
2.0.1-1.17 must be
installed on the SLES 11 Primary
Servers.
The following RPM packages
must be installed on the Linux
Primary Servers:
libgdiplus
0
mono-core
.NET 2.0 SP2 is the latest version supported
by Microsoft on Windows Server 2003 and
Windows Server 2008. On Windows Server
2003, you can directly download and install
.NET 2.0 SP2 or upgrade to .NET 3.5 SP1,
which includes .NET 2.0 SP2. On Windows
Server 2008, you must upgrade to .NET 3.5
SP1 to get the .NET 2.0 SP2 update
installed.
You can choose to either install Mono during
the installation of ZENworks or download
the recommended Mono version and the
RPM packages from the Mono Download
Web site (http://www.go-mono.com/monodownloads/download.html).
System Requirements 11
Item Requirements Additional Details
novdocx (en) 16 April 2010
Firewall Settings:
TCP Ports
80 and 443 Port 80 is for Tomcat non-secure port.
Port 443 is for Tomcat secure port. It is also
used by default to download system
updates from NCC and to download Product
Recognition Update (PRU).
Primary Server downloads patch license
related information and checksum data over
HTTPS (port 443), and the actual patch
content files over HTTP (port 80).
ZENworks Patch Management license
information is obtained from the Lumension*
licensing server (http://
novell.patchlink.com), the patch content and
checksum data is retrieved from an AKAMAI
hosted content distribution network
(novell.cdn.lumension.com). You must
make sure that the firewall rules allow
outbound connections to these addresses
because the patch content distribution
network is a large fault tolerant network of
cache servers.
Port 443 is also used for CASA
authentication. Opening this port allows
ZENworks Configuration Management to
manage devices outside of the firewall. It is
a good practice to make sure that the
network is configured to always allow
communication on this port between the
ZENworks Server and ZENworks Agents on
managed devices.
If other services are running on ports 80 and
443, such as Apache, or are used by OES2,
the installation program asks you for new
ports to use.
IMPORTANT: If you plan to use
AdminStudio 9.0 ZENworks Edition, it
requires that the Primary Server is using
ports 80 and 443.
2645 Used for CASA authentication. Opening this
port allows ZENworks Configuration
Management to manage devices outside of
the firewall. It is a good practice to make
sure that the network is configured to
always allow communication on this port
between the ZENworks Server and
ZENworks Agents on managed devices.
5550 Used by Remote Management Listener by
default.You can change this port in the
Remote Management Listener dialog box in
ZENworks Control Center.
12 ZENworks 10 Configuration Management Installation Guide
Item Requirements Additional Details
5750 Used by Remote Management proxy.
5950 Used by Remote Management service by
default. You can change this port in the
Remote Management Settings panel of the
Remote Management Configuration page in
ZENworks Control Center.
7628 Used by the Adaptive Agent.
8005 Used by Tomcat to listen to shutdown
requests. This is a local port, and cannot be
accessed remotely.
8009 Used by Tomcat AJP connector.
novdocx (en) 16 April 2010
Firewall Settings:
UDP Ports
Virtual Machine
Environments
67 Used by proxy DHCP when it is not running
on the same device as the DHCP server.
69 Used by the Imaging TFTP, but will not work
across firewall because it opens random
UDP port for each PXE device.
997 Used by the Imaging Server for
multicasting.
1761 Port 1761 on the router is used to forward
subnet-oriented broadcast magic packets
for Wake-On-LAN.
4011 Used for proxy DHCP when it is running on
the same device as the DHCP server. Make
sure that the firewall is configured to allow
the broadcast traffic to the proxy DHCP
service.
13331 Used by the zmgpreboot policy, but will not
work across firewall because it opens
random UDP port for each PXE device.
ZENworks Configuration Management
server software can be installed in the
following virtual machine
environments:
VMware Workstations
When using a SLES 10 32-bit guest OS on
VMware ESX 3.5, do not use the VMI
kernel. For more information, see TID
7002789 in the Novell Support
Knowledgebase (http://support.novell.com/
search/kb_index.jsp).
Microsoft Virtual Server
XEN (Novell SLES 10 and Citrix
XenServer)
VMWare ESX
Windows 2008 Hyper Visor
NOTE: If a Primary Server is behind a NAT firewall, the devices on the Internet or public network
cannot communicate with it.
System Requirements 13
1.2 Satellite Requirements
A satellite is a device that can perform certain roles that a ZENworks Primary Server normally
performs. A satellite can be a managed device (Windows) or an unmanaged device (Linux) that has
the ZENworks Adaptive Agent installed on it.
The following sections contain more information:
Section 1.2.1, “Windows Device Performing Satellite Roles,” on page 14
Section 1.2.2, “Linux Device Performing Satellite Roles,” on page 15
1.2.1 Windows Device Performing Satellite Roles
In addition to their usual functions, Windows devices can be used as satellites. Make sure that when
you use these managed devices for satellites, they are capable of performing the satellite functions.
A Windows device performing satellite roles must meet the minimum requirements of a Windows
managed device listed in Section 1.6, “Managed Device Requirements,” on page 21 with the
following exceptions:
novdocx (en) 16 April 2010
Windows Embedded XP is not a supported workstation operating system for Satellite devices.
Satellite devices require additional TCP and UDP ports to be open.
The following table lists the additional TCP and UDP ports that must be open on a Satellite device:
Table 1-2 Additional Ports Required for a Managed Device Performing Satellite Roles
Item Requirements Additional Details
Firewall Settings: TCP
Ports
80 Make sure that the port is same as the HTTP port used
by the parent Primary Server.
IMPORTANT: If you plan to use AdminStudio 9.0
ZENworks Edition, it requires that the Primary Server is
using port 80.
443 Port 443 is used for CASA authentication. Opening this
port allows ZENworks Configuration Management to
manage devices outside of the firewall. It is a good
practice to make sure that the network is configured to
always allow communication on this port between the
ZENworks Server and ZENworks Agents on managed
devices.
998 Used by Preboot Server.
Firewall Settings: UDP
Ports
67 Used by proxy DHCP when it is not running on the same
device as the DHCP server.
69 Used by the Imaging TFTP, but will not work across
firewall because it opens random UDP port for each PXE
device.
997 Used by the Imaging Server for multicasting.
14 ZENworks 10 Configuration Management Installation Guide
Item Requirements Additional Details
4011 Used for proxy DHCP when it is running on the same
device as the DHCP server. Make sure that the firewall is
configured to allow the broadcast traffic to the proxy
DHCP service.
13331 Used by the zmgpreboot policy, but will not work across
firewall because it opens random UDP port for each PXE
device.
1.2.2 Linux Device Performing Satellite Roles
Currently, ZENworks Configuration Management lets you manage Windows devices only.
However, you can use an unmanaged Linux device to perform satellite roles.
The Linux device performing satellite roles must meet the following requirements:
Table 1-3 Linux Device Performing Satellite Roles Requirements
novdocx (en) 16 April 2010
Item Requirements Additional Details
Operating System:
Servers
SLES 10 SP1 / SP2 / SP3 x86, x86-
64 (Intel and AMD Opteron*
processors)
OES 2 SP1 / SP2 x86, x86-64
SLES 11 x86, x86-64 (Intel and
AMD Opteron processors)
Operating System:
Workstations
SUSE Linux Enterprise Desktop 10
(SLED 10) SP1 / SP2 x86, x86-64
SLED 11 x86, x86-64
Hardware
Processor: Minimum - Pentium* IV
2.8 GHz 32-bit (x86) and 64-bit
(x86-64), or equivalent AMD or Intel
processor
RAM: 512 MB minimum; 2 GB
recommended
Disk Space: 128 MB minimum for
installing; 4 GB recommended for
running. Depending on the amount
of content you need to distribute,
this number can vary greatly.
Display resolution: 1024 × 768
with 256 colors minimum
System Requirements 15
Item Requirements Additional Details
Hostname Resolution The server must resolve device
hostnames by using a method such
as DNS (recommended).
Server names must support DNS
requirements, such as not having
underscores in their names, or
ZENworks login fails. Acceptable
characters are the letters a-z
(uppercase and lowercase),
numbers, and the hyphen (-).
If you use DNS, it must be properly
set up, or some features in
ZENworks might not work.
novdocx (en) 16 April 2010
IP Address
The server must have a static IP
address or a permanently leased
DHCP address.
The agent installation hangs if it is
trying to use a NIC that does not
have an IP address bound to it
An IP address must be bound to all
NICs on your target server.
TCP Ports 80 80 is for Tomcat non-secure port.
If the server is running other
services on ports 80 and 443, such
as Apache, or are used by OES2,
the installation program asks you
for new ports to use. However, you
must make sure that the new port is
same as the HTTP port used by the
parent Primary Server.
998 Used by Preboot Server.
7628 Used by the Adaptive Agent.
8005 Used by Tomcat to listen to
shutdown requests. This is a local
port, and cannot be accessed
remotely.
8009 Used by Tomcat AJP connector.
UDP Ports 67 Used by proxy DHCP when it is not
69 Used by the Imaging TFTP, but will
997 Used by the Imaging Server for
16 ZENworks 10 Configuration Management Installation Guide
running on the same device as the
DHCP server.
not work across firewall because it
opens random UDP port for each
PXE device.
multicasting.
Item Requirements Additional Details
4011 Used for proxy DHCP when it is
running on the same device as the
DHCP server. Make sure that the
firewall is configured to allow the
broadcast traffic to the proxy DHCP
service.
13331 Used by the zmgpreboot policy, but
will not work across firewall
because it opens random UDP port
for each PXE device.
novdocx (en) 16 April 2010
Virtual Machine
Environments
ZENworks Configuration Management
server software can be installed in the
following virtual machine environments:
VMware Workstations
Microsoft Virtual Server
XEN (Novell SLES 10 and Citrix
XenServer)
VMWare ESX
Windows 2008 Hyper Visor
1.3 Management Zone Version Requirements
If you are installing another Primary Server into an existing Management Zone, the product version
of the installation media must be compatible with the product version of the Management Zone. For
example:
Table 1-4 Management Zone Version Compatibilities with Installation Media Versions
Management Zone Product Version Compatible Installation Media Incompatible Installation Media
10.0.0: ZENworks 10
Configuration Management (initial
release, electronic-only).
The version is established by
installing the first server in the
Management Zone.
ZENworks 10 Configuration
Management (10.0.0: initial
release, electronic-only).
Any version of the product
that is newer than the
Management Zone’s
version.
10.0.1: ZENworks 10
Configuration Management
(media and electronic release).
The version is established by
installing the first server in the
Management Zone.
ZENworks 10 Configuration
Management (10.0.1: media and
electronic release).
or
To perform an update from
version 10.0.0, see TID 3407754
in the Novell Support
Knowledgebase (http://
support.novell.com/search/
kb_index.jsp).
ZENworks 10 Configuration
Management (10.0.0: initial
release, electronic-only).
Any version of the product
that is newer than the
Management Zone’s
version.
System Requirements 17
Management Zone Product Version Compatible Installation Media Incompatible Installation Media
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10.0.2: Update for ZENworks 10
Configuration Management.
The version is established by
updating the ZENworks database
in the Management Zone to
version 10.0.2 using the System
Update feature in ZENworks
Control Center. This is done by
the Primary Server that performs
the update task.
For more information on System
Updates, see “Introduction to
ZENworks System Updates” in
the ZENworks 10 Configuration
Management System
Administration Reference.
ZENworks 10 Configuration
Management (10.0.1: media and
electronic release). The newly
installed server is automatically
updated to version 10.0.2 under
one of the following conditions:
If only part of the zone has
been updated, after the new
server is installed it is
automatically updated when
the update moves to the
remaining devices in the
zone.
If the configured update
stages have all been
completed, the new server
is automatically updated
after it is installed.
If you have selected to
bypass staging, the new
server is automatically
updated after it is installed.
ZENworks 10 Configuration
Management (10.0.0: initial
release, electronic-only).
Any version of the product
that is newer than the
Management Zone’s
version.
18 ZENworks 10 Configuration Management Installation Guide
Management Zone Product Version Compatible Installation Media Incompatible Installation Media
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10.0.3: Update for ZENworks 10
Configuration Management.
The version is established by
updating the ZENworks database
in the Management Zone to
version 10.0.3 by installing from
the new installation media or by
using the System Update feature.
For more information on System
Updates, see “Introduction to
ZENworks System Updates” in
the ZENworks 10 Configuration
Management System
Administration Reference.
ZENworks 10 Configuration
Management update (10.0.3:
media and electronic release).
The newly installed server is
automatically updated to version
10.0.3 under one of the following
conditions:
If only part of the zone has
been updated, after the new
server is installed it is
automatically updated when
the update moves to the
remaining devices in the
zone.
If the configured update
stages have all been
completed, the new server
is automatically updated
after it is installed.
If you have selected to
bypass staging, the new
server is automatically
updated after it is installed.
If you try to use the install from a
previous version’s media (prior to
version 10.0.3), authentication to
the zone fails and you receive the
following error message:
ZENworks 10 Configuration
Management (10.0.0: initial
release, electronic only).
ZENworks 10 Configuration
Management (10.0.1: initial
media release).
Any version of the product
that is newer than the
Management Zone’s
version.
The credentials you
entered cannot be
validated on the
specified primary server.
Please verify your server
address and credentials,
and/or network
connectivity and try
again.
10.1.x ZENworks 10 Configuration
Management (10.1.0).
10.2.x ZENworks 10 Configuration
Management (10.2.0 / 10.1.0).
10.3.x ZENworks 10 Configuration
Management (10.3.0 / 10.2.0).
ZENworks 10 Configuration
Management (10.0.x).
ZENworks 10 Configuration
Management (10.0.x).
ZENworks 10 Configuration
Management (10.1.0 / 10.0.x).
System Requirements 19
1.4 Database Requirements
If you choose to use a database for the ZENworks database other than the embedded Sybase SQL
Anywhere database that is available as the default for ZENworks 10 Configuration Management, the
other database must meet the following requirements:
Table 1-5 Database Requirements
Item Requirement
Database Version Sybase* SQL Anywhere 10.0.1; Sybase SQL Anywhere 10.0.1.3519 or later
for ZENworks Reporting Server
Microsoft SQL Server* 2005 (Enterprise and Standard editions are supported)
Oracle* 10g Standard Release 2 - 10.2.0.1.0
Default Character Set For Sybase and MS SQL, the UTF-8 character set is required.
For Oracle, the NLS_CHARACTERSET parameter must be set to AL32UTF8
and the NLS_NCHAR_CHARACTERSET parameter must be set to
AL16UTF16.
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TCP ports The server must allow Primary Server communication on the database port.
For MS SQL, make sure to configure static ports for the database server.
The default ports are:
1433 for MS SQL
2638 for Sybase SQL
1521 for Oracle
IMPORTANT: You can change the default port number if you have a conflict.
However, you must make sure that the port is opened for the Primary Server to
talk to the database.
WAN consideration Primary Servers and the ZENworks database must reside on the same network
segment. Primary Servers cannot write across a WAN to the ZENworks
database.
Collation ZENworks 10 Configuration Management is not supported with a case-
sensitive instance of the MS SQL database. Hence, you must make sure that
the database is case insensitive before setting it up.
Database User Make sure that there is no restriction for the ZENworks database user to
connect to a remote database.
For example, if the ZENworks database user is an Active Directory user, make
sure that the Active Directory policies allow the user to connect to a remote
database.
20 ZENworks 10 Configuration Management Installation Guide
Item Requirement
Database Settings For MS SQL, set the READ_COMMITTED_SNAPSHOT setting to ON so that it
allows read access to information in the database while data is being written or
modified.
To set the READ_COMMITTED_SNAPSHOT setting to ON, execute the
following command at the database server prompt:
ALTER DATABASE database_name SET READ_COMMITTED_SNAPSHOT
ON;
1.5 LDAP Directory Requirements
ZENworks 10 Configuration Management can reference existing user sources (directories) for userrelated tasks such as assigning content to users, creating ZENworks administrator accounts, and
associating users with devices creating ZENworks administrator accounts and associating users with
devices. LDAP (Lightweight Directory Access Protocol) is the protocol used by ZENworks with
respect to interacting with users.
novdocx (en) 16 April 2010
Table 1-6 LDAP Directory Requirements
Item Requirements
LDAP version LDAP v3
OPENLDAP is not supported. However, if you have eDirectory installed on a
SUSE Linux server, you can use that as a user source. LDAP v3 can be used
to access eDirectory on the Linux server using the alternate ports that you
specified for eDirectory when installing it (because OPENLDAP might have
been using the default ports).
Authoritative user
source
Novell eDirectory 8.7.3 or 8.8 (on all supported platforms)
If you use eDirectory as the user source, make sure that no two
eDirectory users have the same username and password. Even if the
usernames are same, make sure that the passwords are different.
Microsoft Active Directory (as shipped with Windows 2000 SP4 or later)
Domain Services for Windows (DSfW)
LDAP user access ZENworks requires only read access to the LDAP directory. For more
information, see “Connecting to User Sources” in the ZENworks 10
Configuration Management Administration Quick Start.
1.6 Managed Device Requirements
The ZENworks Adaptive Agent is the management software that is installed on all managed
devices, including Primary Servers. Currently, Windows devices can be managed, but Linux devices
cannot. However, when you install the Primary Server software on a Linux server, a portion of the
Adaptive Agent is activated so that the System Updates feature can be used on your Linux Primary
Servers.
System Requirements 21
Managed devices can be used as Satellites. If you want to use a managed device as satellite, then in
addition to the requirements listed in this section, make sure that the device is capable of performing
the satellite functions and meets the requirements listed in Section 1.2, “Satellite Requirements,” on
page 14.
ZENworks 10 Configuration Management can manage any workstations and servers that meet the
following requirements:
Table 1-7 Managed Device Requirements
Item Requirements Additional Details
novdocx (en) 16 April 2010
Operating System:
Windows Servers
Operating System:
Windows
Workstations
Windows 2000 Server SP4
Windows Server 2003 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 R2
(Enterprise and Standard
editions)
Windows 2000 Professional SP4
x86
Embedded XP SP2 / SP3
Windows Vista* SP1 / SP2 x86,
x86-64 (Business, Ultimate, and
Enterprise versions only; Home
versions are not supported)
Embedded Vista SP1 / SP2
Windows XP Professional SP2 /
SP3 x86
Windows XP Tablet PC Edition
SP3 x86
Windows 7 x86, x86-64
(Professional, Ultimate, and
Enterprise editions)
All the Core Editions of Windows Server
2003 and Windows Server 2008 are not
supported as a managed device platform
because they do not support the .NET
Framework.
ZENworks 10 Configuration Management
is supported on Windows Server 2003
and Windows Server 2008 editions with or
without Hyper-V.
A managed device name must not exceed
32 characters. If a device name exceeds
32 characters, that device is not
inventoried. In addition, make sure that
the device name is unique so that the
device is recognized appropriately in the
inventory reports.
22 ZENworks 10 Configuration Management Installation Guide
Item Requirements Additional Details
novdocx (en) 16 April 2010
Operating System:
Thin Client
sessions
Windows 2000 Server SP4 x86
Windows Server 2003 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 R2
(Enterprise and Standard
editions)
Citrix* XenApp MetaFrame XP
Citrix XenApp 4.5
Citrix XenApp 5.0
Hardware The following are minimum hardware
requirements. Use these requirements
or the hardware requirements provided
with your operating system, whichever
is greater.
Processor: Pentium III 700 MHz,
or equivalent AMD or Intel
RAM: 256 MB minimum; 512 MB
recommended
Display resolution: 1024 × 768
with 256 colors
Windows Server 2008 Core is not
supported as a managed device platform
because the .NET Framework is not
supported on Windows Server 2008 Core.
Automatic
ZENworks
Adaptive Agent
Deployment
In order to automatically deploy the
Adaptive Agent to your managed
devices, the following are required:
Your firewall must allow file and
print sharing
On Windows XP devices, Simple
File Sharing must be turned off
Administrator credentials must be
known for the devices in order to
install to them
The date and time on the
managed devices and ZENworks
Server must be synchronized
The File and Printer Sharing for
Microsoft Networks option must
be enabled
For detailed information about the
prerequisites, see “Prerequisites for
Deploying to a Device” in the ZENworks
10 Configuration Management Discovery,
Deployment, and Retirement Reference.
System Requirements 23
Item Requirements Additional Details
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Microsoft .NET The Microsoft .NET 2.0 software and its
latest updates must be installed and
running on the managed device in
order to install ZENworks 10
Configuration Management.
TCP Ports 7628 In order to view the status in ZENworks
You are given the option to launch the
.NET installation during installation of
ZENworks. If you select the option, .NET
2.0 is installed. For better performance
and stability, you should upgrade to the
latest support packs and patches of .NET
2.0 through Windows Automatic Updates
or Patch Management on the agent.
.NET 2.0 SP1 is the latest version
supported by Microsoft on Windows 2000.
.NET 2.0 SP2 is the latest version of .NET
2.0 supported by Microsoft on Windows
XP, Windows Server 2003, Windows
Server 2008, and Windows Vista.
On Windows XP and Windows Server
2003, you can directly download and
install .NET 2.0 SP2 or upgrade to .NET
3.5 SP1, which includes .NET 2.0 SP2.
On Windows Vista and Windows Server
2008, you must upgrade to .NET 3.5 SP1
to get the .NET 2.0 SP2 update installed.
Control Center of the ZENworks Adaptive
Agent for a managed device, ZENworks
automatically opens port 7628 on the
device if you are using the Windows
firewall. However, if you are using a
different firewall, you must open this port
manually.
Virtual Machine
Environments
Port 7628 must also be opened on the
device if you want to send a QuickTask to
the client from ZENworks Control Center.
5950 For Remote Management where the
ZENworks Adaptive Agent is running, the
device listens on port 5950.
You can change the port in ZENworks
Control Center (Configuration tab
>Management Zone Settings > Device
Management > Remote Management).
ZENworks managed device software
can be installed in the following virtual
machine environments:
VMware Workstations
Microsoft Virtual Server
XEN (Novell SLES 10 and Citrix
XenServer)
VMWare ESX
Windows 2008 Hyper Visor
24 ZENworks 10 Configuration Management Installation Guide
1.7 Inventoried-Only Device Requirements
You can use ZENworks 10 Configuration Management to inventory workstations and servers that
cannot be managed by the ZENworks Adaptive Agent. These inventoried-only devices must meet
the following requirements:
Table 1-8 Inventoried-Only Device Requirements
Item Requirements
novdocx (en) 16 April 2010
Operating System:
Servers
Operating System:
Workstations
AIX 4.3-5.3 IBM pSeries (RS6000)
HP-UX 10.20-11.23 HP PA-RISC (HP9000)
NetWare
®
5.1, 6, 6.5
1
OES 2 SP1 / SP2 x86, x86-64
Red Hat Enterprise Linux 2.1-4.x
Solaris 2.6–10 Sun SPARC (32 and 64-bit)
SLES 8.0-11 (all editions)
Windows 2000 Server SP4 x86
Windows Server 2003 SP1 / SP2 x86, x86-64 (Enterprise and Standard
editions)
Windows Server 2008 SP1 / SP2 x86, x86-64 (Enterprise and Standard
editions)
Windows Server 2008 R2 (Enterprise and Standard editions)
Mac OS* X 10.2.4 or later
Red Hat Linux 7.1-9
SLED 8.0-11 (all editions)
Windows 2000 Professional SP4 x86
Embedded XP SP2 / SP3
Windows Vista* SP1 / SP2 x86, x86-64 (Business, Ultimate, and
Enterprise versions only; Home versions are not supported)
Embedded Vista SP1 / SP2
Windows XP Professional SP2 / SP3 x86
Windows XP Tablet PC Edition SP3 x86
Windows 7 x86, x86-64 (Professional, Ultimate, and Enterprise
editions)
Operating System:
Sessions
Thin Client sessions:
Windows 2000 Server SP4 x86
Windows Server 2003 SP2 x86, x86-64
Citrix XenApp MetaFrame XP
Citrix XenApp 4.5
Citrix XenApp 5.0
System Requirements 25
Item Requirements
Inventory Only Module After installing ZENworks 10 Configuration Management to your network,
you must install this module on the above-listed devices to inventory them.
For more information, see “Deploying the Inventory-Only Module” in the
ZENworks 10 Configuration Management Discovery, Deployment, and
Retirement Reference.
Hardware: Disk Space The Inventory-Only module requires the following minimum disk space:
AIX: 4 MB
Solaris: 4 MB
Linux: 900 KB
HP-UX: 900 KB
Windows: 15 MB
Mac OS: 8 MB
NetWare: 30 MB
System Libraries: AIX The following system libraries are required on AIX devices:
novdocx (en) 16 April 2010
/unix
/usr/lib/libc.a (shr.o)
/usr/lib/libc.a (pse.o)
/usr/lib/libpthread.a (shr_xpg5.o)
/usr/lib/libpthread.a (shr_comm.o)
/usr/lib/libpthreads.a (shr_comm.o)
/usr/lib/libstdc++.a (libstdc++.so.6)
/usr/lib/libgcc_s.a (shr.o)
/usr/lib/libcurl.a (libcurl.so.3)
/usr/lib/libcrypt.a (shr.o)
System Libraries: HP-UX The following system libraries are required on HP-UX devices:
/usr/lib/libc.1
/usr/lib/libc.2
/usr/lib/libdld.1
/usr/lib/libdld.2
/usr/lib/libm.2
/usr/local/lib/libcrypto.sl
/opt/openssl/lib/libcrypto.sl.0
/opt/openssl/lib/libssl.sl.0
/usr/local/lib/libiconv.sl
/usr/local/lib/libintl.sl
/usr/local/lib/gcc-lib/hppa1.1-hp-hpux11.00/3.0.2/../../../libidn.sl
26 ZENworks 10 Configuration Management Installation Guide
1.8 Administration Browser Requirements
Make sure the workstation or server where you run ZENworks Control Center to administer your
system meets the following requirements:
Table 1-9 Administration Browser Requirements
Item Requirements
Web Browser The administration device must have one of the following Web browsers
installed:
Internet Explorer 7 on Windows Vista, Windows Server 2003, Windows
XP, and Windows Server 2008
Internet Explorer 8 on Windows Vista, Windows 7, Windows Server 2003,
Windows XP, Windows Server 2008, and Windows Server 2008 R2
Firefox version 3.0.10 or the later patches of version 3.0
Firefox version 3.5 or the later patches of version 3.5
novdocx (en) 16 April 2010
JRE 5.0 In order to run Image Explorer, version 1.5 of the Java* Virtual Machine* (JVM*)
must be installed and running on the administration device.
TCP Ports In order to fulfill a user’s request for a remote session on a managed device,
you must open port 5550 on the management console device in order to run
Remote Management Listener.
1.9 Installation User Requirements
The user running the installation program must have administrator privileges on the device. For
example:
Windows: Log in as a Windows administrator.
Linux: If you log in as a non-root user, use the
then run the installation program.
su
command to elevate your privileges to root,
System Requirements 27
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