Novell GROUPWISE 7 FAQ

GroupWise 7 Client Frequently Asked Questions (FAQ)

Novell
GroupWise®

novdocx (en) 10 March 2008

7

March 14, 2008

www.novell.com

GROUPWISE CLIENT

FREQUENTLY ASKED QUESTIONS

(FAQ)

Legal Notices

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specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
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novdocx (en) 10 March 2008

Contents

About This Guide 7

1 How Do I Find What I Need in the GroupWise Client Documentation? 9

1.1 Step 1: Online Help in the GroupWise Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Step 2: User Guides on the GroupWise Documentation Web Site . . . . . . . . . . . . . . . . . . . . . . 9

1.3 Step 3: User Comments Link in the User Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.4 Step 4: GroupWise Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 GroupWise Windows Client FAQ 11

3 GroupWise Cross-Platform Client FAQ 17

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4 GroupWise WebAccess Client FAQ 21

5 Non-GroupWise Clients FAQ 25

6 GroupWise Client Comparison 27

6.1 Message Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6.1.1 Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.2 Item Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.3 Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6.1.4 Message Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.1.5 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6.1.6 Send Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.2 Calendar Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.2.1 Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.2.2 Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6.3 Address Book Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.4 Folder Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6.5 Proxy Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6.6 Document Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

7 Where Do I Go for More Help? 35

A Documentation Updates 37

A.1 March 14, 2008 (GroupWise 7 SP3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

A.2 April 16, 2007 (GroupWise 7 SP2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

A.3 September 29, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

A.4 June 15, 2006 (GroupWise 7 SP1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

A.5 November 30, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents 5

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6 GroupWise 7 Client Frequently Asked Questions (FAQ)

About This Guide

This Novell® GroupWise® 7 Client Frequently Asked Questions (FAQ) is intended to help
GroupWise client users who have not found the information they need in the GroupWise client
online help or User Guides:

 “How Do I Find What I Need in the GroupWise Client Documentation?” on page 9

 “GroupWise Windows Client FAQ” on page 11

 “GroupWise Cross-Platform Client FAQ” on page 17

 “GroupWise WebAccess Client FAQ” on page 21

 “Non-GroupWise Clients FAQ” on page 25

 “GroupWise Client Comparison” on page 27

 “Where Do I Go for More Help?” on page 35

 “Documentation Updates” on page 37

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Audience

This guide is intended for GroupWise users.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.

Documentation Updates

For the most recent version of the GroupWise 7 Client Frequently Asked Questions (FAQ), visit the

Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7).

Additional Documentation

For additional GroupWise documentation, see the following client guides at the Novell GroupWise

7 Documentation Web site (http://www.novell.com/documentation/gw7):

 GroupWise Windows Client User Guide

 GroupWise Cross-Platform Client User Guide

 GroupWise WebAccess Client User Guide

 GroupWise Connector for Microsoft Exchange Quick Start

 GroupWise PDA Connect Readme

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.

About This Guide 7

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.

When a startup switch can be written with a forward slash for some platforms or a double hyphen for
other platforms, the startup switch is presented with a forward slash. Users of platforms that require
a double hyphen, such as Linux, should use double hyphens as required by your software.

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8 GroupWise 7 Client Frequently Asked Questions (FAQ)

1

How Do I Find What I Need in the

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GroupWise Client
Documentation?

 Step 1: Online Help in the GroupWise Client

 Step 2: User Guides on the GroupWise Documentation Web Site

 Step 3: User Comments Link in the User Guides

 Step 4: GroupWise Support Forum

1.1 Step 1: Online Help in the GroupWise Client

All three GroupWise® clients offer online help.

 Windows Client: Click Help > Help Topics and Help > Interactive Tutorial.

 Cross-Platform Client: Click Help > Help Topics.

 WebAccess Client: Click Help.

The online help in all three clients offers three ways to access the information provided in the help:

 Contents: Provides task oriented (“How Do I”) access to the help information. This is a great

place for beginners to get started.

 Index: Provides alphabetical access to common tasks and features. This is a great help when

you know what you want to do but you can’t figure out how to do it.

1

 Search: Provides a full text search of the help information based on keywords. If the index

doesn’t have it, the full text search should.

If the online help doesn’t help you, proceed to Step 2: User Guides on the GroupWise

Documentation Web Site.

1.2 Step 2: User Guides on the GroupWise Documentation Web Site

All three GroupWise clients have a User Guide posted on the GroupWise 7 Documentation Web site

(http://www.novell.com/documentation/gw7) that is easy to access:

 Windows Client: Click Help > User Guide.

 Cross-Platform Client: Click Help > User Guide.

 WebAccess Client: Click Help > User Guide.

The User Guides are provided in both HTML and PDF format. Both formats are searchable and
yield different kinds of search results.

 HTML Search: To search the HTML version of a User Guide, click the main link to the guide

on the GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7),

How Do I Find What I Need in the GroupWise Client Documentation?

9

then select the sections of the guide that you want to search in the left pane. All sections of the
guide are selected by default. Type the word or phrase to search for, then click Search Checked
Items For. Web search technology is used to return pages where the word or phrase is found in
the User Guide, ranked according to the likelihood that the page is what you’re looking for.

 PDF Search: To search the PDF version of a User Guide, click the PDF link to the guide on the

GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7). Click

Find (the binoculars icon), type the word or phrase to search for, then click Find to find the first
instance. Click Find Again to continue searching through the document for instances of the
word or phrase. This full text search procedure is more thorough than the Web search approach.

TIP: When you are in the HTML version of a User Guide, you can click View PD F at the top of any
page to immediately open the PDF version of the User Guide.

If the User Guide doesn’t help you, proceed to Step 3: User Comments Link in the User Guides.

1.3 Step 3: User Comments Link in the User Guides

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If you have searched the online help and the User Guide for the GroupWise client you are using and
you still cannot find the information you need, you can submit a user comment about the
documentation. Just click Add Comment at the bottom of any page of the HTML version of the
documentation.

IMPORTANT: For best results, submit your comment on the page of the User Guide where you
tried to find the information.

When you submit a user comment, one of the following things happens:

 We know where the answer to your question is in the current documentation. We send a

response to you to help you find the information you need.

 We know the answer to your question and we discover that it is not in the current

documentation. We send a response to you and post the information on the page where you
made your comment. The information will be added to the next version of the GroupWise
documentation.

 We don’t know the answer to your question. We find the answer to your question, then proceed

as described above.

 We technical writers can’t help you resolve problems with the GroupWise software. When

GroupWise doesn’t work for you the way it’s supposed to, we refer you to Step 4: GroupWise

Support Forum.

NOTE: Response times vary.

1.4 Step 4: GroupWise Support Forum

The GroupWise Support Forum (http://support.novell.com/forums/2gw.html) provides assistance
from over 30 volunteer sysops from around the world, not to mention helpful GroupWise users from
around the world as well. If the GroupWise client isn’t working for you as documented, post your
problem on the GroupWise Support Forum for free assistance.

10 GroupWise 7 Client Frequently Asked Questions (FAQ)

2

GroupWise Windows Client FAQ

 How do I customize the Home View?

 Help! I’ve had fun playing with my Home View. Now how do I put it back?

 How do I get rid of the little monthly calendars that weren’t there in my GroupWise 6.5

Calendar Week view?

 How do I set up an automated response to let people know that I’m on vacation or out of the

office?

 How do I add text, such as contact information, to the bottom of every message I send?

 My personal information in the GroupWise Address Book is out of date. How do I update it?

 How do I change the way my name appears in messages?

 How do I display just my unopened items?

 How do I get notified of incoming messages?

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2

 How do I turn on sound or change the sound of my appointment notifications?

 Can I set an alarm on a task?

 Can I send automatic e-mail reminders to other users?

 How do I schedule an annual event, like a birthday or anniversary?

 How do I change my default font for composing and viewing messages?

 How do I turn on or turn off the header on messages I print?

 What do all the little symbols next to my messages mean?

 Someone gave me proxy access to a mailbox. How do I access it?

 How do I change the ownership of a shared folder?

 Help! My folder list has disappeared. How do I get it back?

 Help! A column header has disappeared. How do I get it back? And how do I add more

columns?

 Where is the Accounts menu that I need in order to set up a POP or IMAP e-mail account in

GroupWise?

 Can I delete attachments from a received message?

 In the Attach File dialog box, how do I set the default file listing to Details (to include file size,

type, and date) instead of List (which just lists the filenames)?

 How do I forward all my mail from my GroupWise account to a personal e-mail account?

 Can I send a message to a cell phone?

 How do I move my archive?

 Why are there discrepancies between the folder structure in my archive and in my Online or

Caching mailbox?

 Can I transfer my GroupWise archive onto a CD to save space on my workstation and then

access it from the CD when I need to refer to old items?

 How do I get GroupWise to start maximized?

GroupWise Windows Client FAQ

11

 I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

NOTE: External cross-references in the section are found in the GroupWise 7 Windows Client User

Guide.

How do I customize the Home View?

See “Understanding the Home View” and “Using Panels”.

Help! I’ve had fun playing with my Home View. Now how do I put it back?

Right-click the Home icon, then click Properties > Display > Customize Panels > Restore Defaults.

How do I get rid of the little monthly calendars that weren’t there in my GroupWise

6.5 Calendar Week view?

Right-click the Wee k button on the Calendar View bar, then click Properties. Select Week , then click
Edit. Select Week instead of Week (Default), then click OK.

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How do I set up an automated response to let people know that I’m on vacation or
out of the office?

See “Creating a Vacation Rule or Auto Reply”.

How do I add text, such as contact information, to the bottom of every message I
send?

See “Adding a Signature or vCard to Items You Send”.

My personal information in the GroupWise Address Book is out of date. How do I
update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your
GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

See “Changing Your Display Name”. If the conditions described in this procedure do not apply to
your circumstance, you must have your local GroupWise administrator use ConsoleOne

®

to change

how your name appears.

How do I display just my unopened items?

The default Home View includes an Unread Items panel, as described in “Understanding the Home

Vie w”.

If you don’t use the Home View, you can create a Find Results folder, as described in
“Understanding Find Results Folders”. Use an Advanced Find, and set it up so that Item Status does
not include Opened (or any other status that you do not want listed in the Find Results folder). You
can then look in this folder to see all your unopened items as a group.

12 GroupWise 7 Client Frequently Asked Questions (FAQ)