Novell GROUPWISE 7 GATEWAY guide
GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
Novell
GroupWise® Gateway for
Microsoft* Exchange
novdocx (en) 6 April 2007
7
May 8, 2007
www.novell.com
INSTALLATION AND
ADMINISTRATION GUIDE
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novdocx (en) 6 April 2007
Contents
About This Guide 9
1 What Is the GroupWise Gateway for Microsoft Exchange? 11
1.1 What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Exchange Gateway System Requirements 13
3 Planning the Exchange Gateway Installation 15
3.1 Gathering GroupWise System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2 Deciding Where to Install the Exchange Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3 Choosing a Gateway Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4 Deciding between Windows Application and Windows Service. . . . . . . . . . . . . . . . . . . . . . . . 16
3.5 Deciding How to Monitor the Exchange Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.5.1 Using the Exchange Gateway Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.5.2 Using an SNMP Monitoring Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.6 Gathering Exchange System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.7 Determining Connections between Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.8 Selecting User Address Type and Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.9 Determining Where to Install the Exchange Gateway Administrator Snap-In to ConsoleOne. 20
3.10 Exchange Gateway Installation Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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4 Installing the Exchange Gateway 25
4.1 Meeting Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Adding the Exchange Library Directory to the Path Variable. . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.3 Installing the Exchange Gateway Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.4 Installing the Exchange Gateway Addressing Components . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.5 Installing the Exchange Gateway Administrator Snap-In to ConsoleOne . . . . . . . . . . . . . . . . 29
5 Configuring the Exchange Side of the Exchange Gateway 31
5.1 Configuring Exchange 5.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1.1 Customizing Addressing for Exchange 5.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.2 Configuring Exchange 2000/2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.2.1 Performing Basic Configuration for Exchange 2000/2003 . . . . . . . . . . . . . . . . . . . . 35
5.2.2 Setting Up Bidirectional Busy Search for Exchange 2000/2003 . . . . . . . . . . . . . . . . 39
5.2.3 Customizing Addressing for Exchange 2000/2003 . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6 Configuring the GroupWise Side of the Exchange Gateway 51
6.1 Providing Foreign System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.2 Providing Gateway Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7 Running the Exchange Gateway 55
7.1 Starting the Exchange Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Contents 5
7.1.1 Starting the Exchange Gateway As a Windows Application . . . . . . . . . . . . . . . . . . . 55
7.1.2 Starting the Exchange Gateway As a Windows Service . . . . . . . . . . . . . . . . . . . . . . 56
7.2 Acquainting E-Mail Users with the Exchange Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.2.1 Addressing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.2.2 Understanding What GroupWise Send Options Are Available through the Gateway 57
7.3 Stopping the Exchange Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3.1 Stopping the Exchange Gateway If It Is Running As an Application . . . . . . . . . . . . . 58
7.3.2 Stopping the Exchange Gateway If It Is Running As a Service . . . . . . . . . . . . . . . . . 58
7.4 Uninstalling the Exchange Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.4.1 Uninstalling the Exchange Gateway As an Application . . . . . . . . . . . . . . . . . . . . . . . 59
7.4.2 Uninstalling the Exchange Gateway As a Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
8 Configuring the Exchange Gateway 61
8.1 Enabling Directory Synchronization and Exchange of Address Books . . . . . . . . . . . . . . . . . . 61
8.2 Configuring Addressing Instead of Using Directory Synchronization and Exchange . . . . . . . . 64
8.2.1 Adding Individual Exchange Users to the GroupWise Address Book . . . . . . . . . . . . 64
8.2.2 Adding Individual Exchange Users to Personal Address Books . . . . . . . . . . . . . . . . 66
8.2.3 Adding Individual GroupWise Users to the Exchange Address Book . . . . . . . . . . . . 67
8.2.4 Using Explicit Addressing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
8.2.5 Setting Up an Addressing Rule to Facilitate Busy Searches . . . . . . . . . . . . . . . . . . . 71
8.3 Changing the Link Protocol between the Exchange Gateway and the MTA . . . . . . . . . . . . . . 72
8.4 Controlling Gateway Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
8.4.1 Using the Access.cfg File in the Gateway Directory . . . . . . . . . . . . . . . . . . . . . . . . . 74
8.4.2 Using the Gateway Access Field on Individual User Objects . . . . . . . . . . . . . . . . . . 79
8.5 Setting Up Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.5.1 Enabling Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.5.2 Defining an Accountant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.5.3 Understanding the Accounting File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.6 Establishing Gateway Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
8.7 Enabling Message Status for Sent Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.8 Binding the Exchange Gateway to a Specific IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
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9 Monitoring the Exchange Gateway 89
9.1 Using the Exchange Gateway Server Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
9.1.1 Information Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
9.1.2 Status Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
9.1.3 Statistics Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
9.1.4 Log Message Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
9.1.5 Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
9.2 Using the Exchange Gateway Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
9.2.1 Setting Up the Exchange Gateway Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
9.2.2 Accessing the Exchange Gateway Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
9.2.3 Monitoring the Exchange Gateway from the Web Console . . . . . . . . . . . . . . . . . . . . 94
9.3 Using Exchange Gateway Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
9.4 Using SNMP Monitoring Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
9.4.1 Copying and Compiling the Exchange Gateway MIB File . . . . . . . . . . . . . . . . . . . . 100
9.4.2 Configuring the Exchange Gateway for SNMP Monitoring . . . . . . . . . . . . . . . . . . . 100
9.5 Notifying the Exchange Gateway Administrator about Bad Messages . . . . . . . . . . . . . . . . . 102
9.6 Understanding Exchange Gateway Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
10 Optimizing the Exchange Gateway 103
10.1 Adjusting the Gateway’s Send/Receive Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
10.2 Adjusting the Number of Sender and Receiver Threads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
10.3 Automating Network Reattachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
10.4 Reducing Network Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11 Using Exchange Gateway Startup Switches 107
11.1 /addressrule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.2 /allowdom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
11.3 /badmsg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.4 /blockdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
11.5 /corr . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.6 /custom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.7 /displaynamelastfirst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.8 /group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11.9 /help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
11.10 /home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
11.11 /httppassword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
11.12 /httpport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
11.13 /httprefresh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
11.14 /httpuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
11.15 /importsubcontainers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
11.16 /ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
11.17 /log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
11.18 /logdays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
11.19 /loglevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
11.20 /logmax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
11.21 /nohtml . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
11.22 /noreadreceipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
11.23 /recv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
11.24 /rt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
11.25 /send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
11.26 /single . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
11.27 /st . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
11.28 /useimportcontainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
11.29 /work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
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A Error and Informational Messages 117
A.1 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
A.2 Informational Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
B Exchange Gateway Directory Structure 135
B.1 Exchange Server Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
B.1.1 exchsvr directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
B.1.2 bin directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
B.1.3 address directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
B.2 Exchange Gateway Directory Structure under the Domain . . . . . . . . . . . . . . . . . . . . . . . . . . 136
B.2.1 domain\wpgate\exchange directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
C Documentation Updates 143
C.1 May 8, 2007 (Support Pack 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Contents 7
C.2 January 24, 2007 (Support Pack 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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8 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
About This Guide
This Novell® GroupWise® 7 Gateway for Microsoft Exchange Installation and Administration
Guide explains how to install, configure, and run the GroupWise 7 Gateway for Microsoft
Exchange. The guide is divided into the following sections:
Chapter 1, “What Is the GroupWise Gateway for Microsoft Exchange?,” on page 11
Chapter 2, “Exchange Gateway System Requirements,” on page 13
Chapter 4, “Installing the Exchange Gateway,” on page 25
Chapter 5, “Configuring the Exchange Side of the Exchange Gateway,” on page 31
Chapter 6, “Configuring the GroupWise Side of the Exchange Gateway,” on page 51
Chapter 7, “Running the Exchange Gateway,” on page 55
Chapter 8, “Configuring the Exchange Gateway,” on page 61
Chapter 9, “Monitoring the Exchange Gateway,” on page 89
Chapter 10, “Optimizing the Exchange Gateway,” on page 103
novdocx (en) 6 April 2007
Chapter 11, “Using Exchange Gateway Startup Switches,” on page 107
Appendix A, “Error and Informational Messages,” on page 117
Appendix B, “Exchange Gateway Directory Structure,” on page 135
Appendix C, “Documentation Updates,” on page 143
Audience
This guide is intended for network administrators who install and administer the GroupWise
Exchange Gateway.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of the GroupWise 7 Gateway for Microsoft Exchange Installation and
Administration Guide, visit the Novell GroupWise 7 Gateway Documentation Web site (http://
www.novell.com/documentation/gwgateways).
Additional Documentation
For additional GroupWise 7 documentation, see the following guides at the Novell GroupWise 7
documentation Web site (http://www.novell.com/documentation/gw7):
Installation Guide
Administration Guide
About This Guide
9
Multi-System Administration Guide
Interoperability Guide
Troubleshooting Guides
GroupWise Client User Guides
For additional GroupWise 6.5 documentation, see the following guides at the Novell GroupWise 6.5
documentation Web site (http://www.novell.com/documentation/gw65):
Installation Guide
Administration Guide
Multi-System Administration Guide
Interoperability Guide
Troubleshooting Guides
GroupWise Client User Guides
For the most recent version of the GroupWise 7 Gateway for Microsoft Exchange Installation and
Administration Guide, visit the GroupWise Gateway Documentation Web site (http://
www.novell.com/documentation/gwgateways).
novdocx (en) 6 April 2007
Documentation Conventions
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items in a cross-reference path.
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trademark.
10 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
1
What Is the GroupWise Gateway
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for Microsoft Exchange?
The GroupWise® 7 Gateway for Microsoft Exchange connects a GroupWise system and an
Exchange system by creating a link between a GroupWise domain and an Exchange server, as
shown in the following diagram.
The GroupWise 7 version of the Exchange Gateway provides the following capabilities:
1
Message exchange between users of GroupWise 5.x, 6.x, and 7.x and users of Exchange 5.5,
2000, and 2003.
Directory exchange, so that GroupWise users can be imported into the Exchange Address Book
and Exchange users can be imported into the GroupWise Address Book. This enables users to
select recipients from either system in their respective, familiar Address Books.
Directory synchronization, so that when users are added or removed, or user information is
modified, the changes are automatically replicated between the GroupWise and Exchange
systems. This keeps the GroupWise and Exchange Address Books up-to-date for all users.
1.1 What’s New in This Release
The following enhancements have been added since the previous major release of the Exchange
Gateway:
The Exchange Gateway has been updated to match GroupWise 6.x and 7.x functionality in
several areas, including the ConsoleOne
Microsoft Exchange 2000 and 2003 are supported in addition to Exchange 5.5.x.
The Exchange Gateway can run as a Windows* service as well as an application.
You can configure TCP/IP links between the Exchange Gateway and the MTA
Busy Search works for both GroupWise users and Exchange users with Exchange 2000/2003
Internet-style addressing is supported.
®
snap-ins.
What Is the GroupWise Gateway for Microsoft Exchange?
11
SNMP is supported, so that the Exchange Gateway can be monitored from SNMP management
and monitoring programs.
A Web console is provided, so that the Exchange Gateway can be monitored from any location
where you have access to a Web browser and the Internet.
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12 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
2
Exchange Gateway System
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Requirements
The Windows* server on which you run the GroupWise® 7 Gateway for Microsoft Exchange must
meet the following system requirements.
Hardware/Software
Computer Pentium* Pentium II or better
Windows NT* Server (for use with Microsoft
Exchange 5.5)
Windows Server 2000 (for use with
Microsoft Exchange 5.5)
Windows Server 2000 with Active Directory
and the NNTP Service (for use with
Microsoft Exchange 2000)
Windows Server 2003 with Active Directory
and the NNTP Service (for use with
Microsoft Exchange 2003)
®
Novell
ConsoleOne
Client™ Any version Latest version
®
Minimum
Requirements
Updated with
Service Pack 6
Updated with
Service Pack 2
Updated with
Service Pack 2
Updated with
Service Pack 1
1.3.6 Latest version
Recommended Requirements
Updated with Service Pack 6 or later
Updated with Service Pack 3 or later
Updated with Service Pack 3 or later
Updated with Service Pack 1 or later
2
Available Disk Space 80 MB 80 MB or more
Available Memory 32 MB 64 MB or more
Exchange Server 5.5 5.5 updated with Service Pack 1 or
later; 2000/2003
GroupWise client 6.5 6.5 or later
The GroupWise 7 Gateway for Microsoft Exchange can connect your Exchange system to
GroupWise 6.5 and GroupWise 7.x systems.
Exchange Gateway System Requirements
13
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14 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
3
Planning the Exchange Gateway
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Installation
Before installing the Exchange Gateway, you should complete the planning tasks listed below. The
planning tasks provide concepts and information you need as you install and set up the Exchange
Gateway. You can use the Section 3.10, “Exchange Gateway Installation Worksheet,” on page 21 to
record your installation and setup information.
Section 3.1, “Gathering GroupWise System Information,” on page 15
Section 3.2, “Deciding Where to Install the Exchange Gateway,” on page 15
Section 3.3, “Choosing a Gateway Name,” on page 16
Section 3.4, “Deciding between Windows Application and Windows Service,” on page 16
Section 3.5, “Deciding How to Monitor the Exchange Gateway,” on page 17
Section 3.6, “Gathering Exchange System Information,” on page 18
Section 3.7, “Determining Connections between Systems,” on page 19
Section 3.8, “Selecting User Address Type and Format,” on page 19
Section 3.9, “Determining Where to Install the Exchange Gateway Administrator Snap-In to
ConsoleOne,” on page 20
Section 3.10, “Exchange Gateway Installation Worksheet,” on page 21
3
3.1 Gathering GroupWise System Information
The Exchange Gateway needs to access the GroupWise domain where you want to link the gateway
into your GroupWise system. You might want to create a new domain specifically for the Exchange
Gateway. This keeps Exchange Gateway activity separate from domains where post offices are
located. If you create a new domain, you might want to create it on the Exchange server to minimize
network traffic.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 4: eDirectory Information, list the Novell® eDirectory™ tree and context where the Domain
object is located.
Under Item 5: GroupWise Domain Information, list the domain name and domain directory. If you want
to use a separate domain for the Exchange Gateway, create the new domain now.
3.2 Deciding Where to Install the Exchange Gateway
You can install the Exchange Gateway on the same server with the domain that the gateway belongs
to, if that domain is located on Windows. You can also install the Exchange Gateway on a separate
server, regardless of where the domain is located. The server where you install the Exchange
Gateway must be an Exchange server.
Planning the Exchange Gateway Installation
15
If you install the Exchange Gateway on a different server from where the domain is located, you
must provide a username and password for the gateway to use when logging in to the server where
the domain is located. The gateway requires Read, Write, Create, Erase, Modify, and File Scan
rights in the domain directory.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 1: Exchange Gateway Location, mark whether you want to install the Exchange Gateway
on the same server where the domain is located or on a remote server. For a remote server location,
specify a username and password to provide login and access rights.
Under Item 3: Domain Server Type, mark whether the domain that owns the Exchange Gateway
resides on a NetWare® or a Windows server.
The owning domain cannot reside on a Linux server, but the Exchange Gateway can still service
domains that reside on Linux servers by way of TCP/IP links.
3.3 Choosing a Gateway Name
When you install the Exchange Gateway, a Gateway object is created in the domain where you
install the gateway. The default gateway name is exchange.
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EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 6: Gateway Details, specify the name you want to use for the Exchange Gateway object in
the GroupWise system.
When you install the Exchange Gateway, a subdirectory for the gateway software and queues is
created under the domain directory. By default, the directory name is the same as the object name. If
you use the default object name of Exchange, the gateway subdirectory is
domain\wpgate\exchange.
3.4 Deciding between Windows Application and Windows Service
You can install the Exchange Gateway as a Windows application or a Windows service.
When you install the Exchange Gateway as an application, it can be manually started by a user or it
can be added to a user’s Startup folder so that it starts automatically when the user logs in to the
Windows server. When running as an application, the Exchange Gateway displays a console on the
Windows server where you can monitor and control the gateway.
When you install the Exchange Gateway as a service, it can be configured to start automatically
when the server starts and must run under a specific Windows user account that has rights to run
services. By default, when running as a service, the Exchange Gateway does not display a user
interface on the Windows server. However, it can still be monitored from its Web console, as
described in Section 9.2, “Using the Exchange Gateway Web Console,” on page 92.
16 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 8: Gateway Installation Method, mark whether you want to install and run the Exchange
Gateway as an application or service. If you want to install it as a service, provide a username and
password of the Windows account that you want to own the service.
If the user account does not yet exist, create the user account now and give the account rights to run
services.
If you want to run the Exchange Gateway as a service and if the domain it belongs to is on a
NetWare server (worksheet item 3), you must create an eDirectory account with a username and
password that match the Windows user account. The eDirectory user must have Read, Write,
Compare, Edit, Modify, and File Scan rights to the domain\wpgate\exchange directory.
3.5 Deciding How to Monitor the Exchange Gateway
If you install the Exchange Gateway as an application, the Exchange Gateway server console is
displayed on the Windows server where the Exchange Gateway is running, which allows you to
monitor the Exchange Gateway from that location. If you install the Exchange Gateway as a service,
the Exchange Gateway server console is not displayed, so you must plan to monitor it some other
way.
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Section 3.5.1, “Using the Exchange Gateway Web Console,” on page 17
Section 3.5.2, “Using an SNMP Monitoring Program,” on page 17
3.5.1 Using the Exchange Gateway Web Console
The Exchange Gateway Web console enables you to monitor and control the Exchange Gateway
from any location where you have access to a Web browser and the Internet. This provides
substantially more flexible access than the Exchange Gateway server console or an SNMP
monitoring program.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 7: Monitoring Options, mark Exchange Gateway Web console. After installing the
Exchange Gateway, follow the instructions in Section 9.2, “Using the Exchange Gateway Web
Console,” on page 92 to set up the Exchange Gateway Web console.
3.5.2 Using an SNMP Monitoring Program
If desired, you can monitor the Exchange Gateway from Novell ZENworks® for Servers or any
other SNMP management and monitoring program. When properly configured, the Exchange
Gateway sends SNMP traps to network management consoles for display along with other SNMP
monitored programs.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 9: Enable SNMP?, mark whether you want to configure the Exchange Gateway for SNMP.
Planning the Exchange Gateway Installation 17
You must enable SNMP during gateway installation. You cannot add this functionality after
installation. In order for the option to be offered during installation, the Windows server where you
install the gateway must have the SNMP service installed.
The SNMP service is usually not included during the initial Windows operating system installation.
To add or configure the SNMP service on the server where you plan to install and run the Exchange
Gateway, you must be logged in as a member of the Administrator group.
To add the SNMP service to a Windows NT server:
1 From the Control Panel, double-click Network.
2 Click Services, click Add, then select SNMP Service.
3 Follow the on-screen prompts. You need your original Windows NT media.
You are given the opportunity to configure the SNMP service. The only required information
for the Exchange Gateway is the Trap Destination and Community Name fields.
4 After the installation is complete, reboot the Windows NT server.
For more information about configuring the SNMP service, see your Windows NT
documentation.
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To add the SNMP service to a Windows 2000/2003 server:
1 From the Control Panel, double-click Add/Remove Programs.
2 Click Add/Remove Windows Components.
3 Select Management and Monitoring Tools.
4 Click Details, then select Simple Network Management Protocol.
5 After the installation is complete, reboot the Windows server.
For more information about configuring the SNMP service, see your Windows documentation.
3.6 Gathering Exchange System Information
If you are using Exchange 5.5, you must know the name of the Exchange 5.5 site where you want to
create the Exchange mailbox through which messages will flow to and from the GroupWise system.
If you are using Exchange 2000/2003, you must know the name of the Exchange server, along with
the name of the mailbox store where you want to create the Exchange mailbox and the name of the
storage group where the mailbox store is located. You must also know the administrative group and
routing group that the server belongs to.
In either case, you must have a list of all servers in your Exchange system. The Exchange Gateway
needs to be installed on only one Exchange server, but the addressing components must be installed
on all Exchange servers. The addressing components generate GroupWise-type addresses for
Exchange users.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 2: Exchange Server Information, list the Exchange system information required for your
version of Exchange.
18 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
3.7 Determining Connections between Systems
To facilitate addressing of messages between systems, you must set up a representation of the
Exchange system in your GroupWise system and a connector to your GroupWise system in your
Exchange system.
In GroupWise, non-GroupWise systems are represented by non-GroupWise domains. When you
first start the Exchange Gateway, the non-GroupWise domain for the Exchange system is created
automatically. By default, it is named after the Exchange organization. Under the non-GroupWise
domain for the Exchange system, an external post office is automatically created for the Exchange
site or administrative group on the Exchange server. By default, it is given the same name as the
Exchange site or administrative group. If necessary, you can specify different names for the nonGroupWise domain and external post office.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 12: Non-GroupWise Domain, mark whether you want to use the default name (the
Exchange organization) or specify a name for the non-GroupWise domain.
Under Item 13: External Post Office, mark whether you want to use the default name (the Exchange
site or administrative group) or specify a name for the external post office.
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In Exchange, non-Exchange systems link to the Exchange system through connectors. On the
Exchange side, you might want to call the Exchange Gateway GroupwiseConnector, because it
connects the Exchange system to GroupWise.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 6: Gateway Details, specify the name you want to use in Exchange to represent the link to
the GroupWise system.
3.8 Selecting User Address Type and Format
By default, every Exchange user will have a GroupWise-type address with the following format:
GWise:domain.post_office.user_ID
GWise is the default Exchange address type created for the GroupWise system. You can change it if
needed.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 11: GroupWise Address Type in Exchange System, mark whether you want to use the
default address type (GWise) or specify the address type name you want to use.
Exchange user addresses are generated automatically when you start the Exchange Gateway, using
the format shown above. As described earlier, the Installation program maps the name of the
Exchange organization to the GroupWise domain portion of the address, the name of the Exchange
site or administrative group on the server to the post office portion of the address, and the Exchange
user mailbox name to the GroupWise user ID portion of the address.
Planning the Exchange Gateway Installation 19
The recommendation is to use Exchange mailbox names as GroupWise user IDs. However, if this is
not possible for some reason, the following variables can be used to specify the information you
want to appear in the GroupWise user IDs:
Variable Description
%m Mailbox name (default)
%s Surname
%g Given name
%d Display name
%r char1 char2 Replace char1 with char2
%% Per cent sign character
Preferably, the GroupWise user IDs should include the Exchange mailbox names along with
whatever other information you want to provide. For example, “%m_%d” would create GroupWise
user IDs that consist of the Exchange mailbox names and users’ display names.
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EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 14: Exchange User Address Format, mark whether you want to use the default GroupWise
user ID format (Exchange mailbox name) or specify the format you want to use.
3.9 Determining Where to Install the Exchange Gateway Administrator Snap-In to ConsoleOne
Exchange Gateway administration is performed through ConsoleOne®, version 1.3.6 or later. When
you install the Exchange Gateway, the Gateway Administrator snap-in files can be copied to a
ConsoleOne location that you specify. The Gateway Administrator snap-in files extend the
functionality of ConsoleOne to let you administer the Exchange Gateway.
You must install the Gateway Administrator snap-in files to an installation of ConsoleOne on an
Exchange server where the GroupWise Administrator snap-ins have already been installed. The
Gateway Administrator snap-in cannot be installed to a workstation nor can it be used without the
GroupWise Administrator snap-ins. When you install the Gateway Administrator snap-in, you need
to know whether you are installing it along with the GroupWise 6.5 or GroupWise 7.x Administrator
snap-ins.
EXCHANGE GATEWAY INSTALLATION WORKSHEET
Under Item 9: Install Gateway Administrator Snap-In to ConsoleOne, specify the path for the
ConsoleOne location you want to use to administer the Exchange Gateway and the version of the
GroupWise Administrator snap-ins that are already in use.
You can install the Gateway Administrator snap-in files to additional Exchange servers after you
have installed the gateway, as described in Section 4.5, “Installing the Exchange Gateway
Administrator Snap-In to ConsoleOne,” on page 29.
20 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
3.10 Exchange Gateway Installation Worksheet
Item Explanation
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1) Exchange Gateway Location:
Domain server
Remote server
Username
Password
2) Exchange Server Information:
Exchange 5.5 Server:
Site
Exchange 2000/2003 Server:
Administrative Group
Routing Group
Exchange Server
Storage Group
Mailbox Store
Servers in Your Exchange System:
Mark whether you want to install the Exchange Gateway on the
same server with the GroupWise domain it belongs to, or on a
remote server.
For access to a remote server, provide a username and password
to facilitate logging in with the required rights.
See Section 3.2, “Deciding Where to Install the Exchange
Gateway,” on page 15.
Provide the required information for your version of the Exchange
server, along with a list of all servers in your Exchange system.
See “Gathering Exchange System Information” on page 18.
3) Domain Server Type:
NetWare
Windows
4) eDirectory Information:
Tree
Domain Object Context
5) GroupWise Domain Information:
Domain Name
Domain Directory
6) Gateway Details:
Gateway Object Name on
Exchange Server
Gateway Object Name in
GroupWise System
Gateway Directory
Mark the platform of the server where the gateway’s domain is
located.
See “Gathering GroupWise System Information” on page 15.
Specify the eDirectory tree and context where the Domain object is
located. The Exchange Gateway object will be created in the
Domain object.
See “Gathering GroupWise System Information” on page 15
Specify the domain name and directory. The Exchange Gateway
will be installed in a subdirectory under the domain.
See “Gathering GroupWise System Information” on page 15
Specify the name of the Exchange Gateway object in the Exchange
system and in the GroupWise system, as well as the subdirectory in
the domain where the Exchange Gateway software will be installed.
The default is Exchange.
See “Choosing a Gateway Name” on page 16
Planning the Exchange Gateway Installation 21
Item Explanation
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7) Monitoring Options:
Exchange Gateway Web
console
SNMP monitoring program
8) Gateway Installation Method:
Application
Service
User
Password
9) Install Gateway Administrator
Snap-In to ConsoleOne?
Yes
ConsoleOne path
GroupWise Administrator
snap-in version: 6.5 / 7.x
No
10) Enable SNMP?
Yes
No
Mark how you want to monitor the Exchange Gateway.
See “Deciding How to Monitor the Exchange Gateway” on page 17.
Mark whether you want to install the Exchange Gateway as a
Windows application or a Windows service.
If you want to install it as a service, provide a username and
password of the Windows account that will own the service.
See “Deciding between Windows Application and Windows
Service” on page 16.
Mark whether you want to install the Exchange Gateway
Administrator snap-in to ConsoleOne at the same time when you
install the Exchange Gateway. If you do, record the path where
ConsoleOne and the GroupWise Administrator snap-ins to
ConsoleOne are currently installed and the version of the
GroupWise Administrator snap-ins.
See “Determining Where to Install the Exchange Gateway
Administrator Snap-In to ConsoleOne” on page 20.
Mark whether you want to enable SNMP.
See “Deciding How to Monitor the Exchange Gateway” on page 17.
11) GroupWise Address Type in
Exchange System:
GWise (default)
Custom
12) Non-GroupWise Domain:
Exchange organization
(default)
Custom
13) External Post Office:
Exchange site or
administrative group (default)
Custom
Mark whether you want to use the default address type of GWise or
a custom address type. If you do not want to use GWise, specify
the address type you want to use for addressing messages to
GroupWise users.
See Section 3.8, “Selecting User Address Type and Format,” on
page 19
Mark whether you want to use the name of the Exchange
organization as the name of the non-GroupWise domain that
represents the Exchange system in GroupWise. If you do not want
to use the default, specify the name for the non-GroupWise
domain.
See “Determining Connections between Systems” on page 19.
Mark whether you want to use the name of the Exchange site or
administrative group as the name of the external post office that
represents the collection of Exchange users on the server where
you are installing the Exchange Gateway. If you do not want to use
the default, specify the name for the external post office.
See “Determining Connections between Systems” on page 19.
22 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
Item Explanation
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14) Exchange User Address
Format
Exchange mailbox name
(default)
Custom
Mark whether you want to use the Exchange mailbox name as the
GroupWise user ID for each Exchange user.
See Section 3.8, “Selecting User Address Type and Format,” on
page 19.
Planning the Exchange Gateway Installation 23
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24 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
4
Installing the Exchange Gateway
Before you install the GroupWise® 7 Gateway for Microsoft Exchange, both the GroupWise system
and the Exchange system should be running smoothly. Then complete the following tasks to connect
the two systems through the Exchange Gateway:
Section 4.1, “Meeting Installation Prerequisites,” on page 25
Section 4.2, “Adding the Exchange Library Directory to the Path Variable,” on page 26
Section 4.3, “Installing the Exchange Gateway Software,” on page 26
Section 4.4, “Installing the Exchange Gateway Addressing Components,” on page 27
Section 4.5, “Installing the Exchange Gateway Administrator Snap-In to ConsoleOne,” on
page 29
4.1 Meeting Installation Prerequisites
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4
After you have gathered the information that the Exchange Gateway Installation program requires
and have planned the information you need to configure the Exchange Gateway after installation,
make sure that the Windows server where you plan to install the Exchange Gateway meets the
system requirements listed in Chapter 2, “Exchange Gateway System Requirements,” on page 13.
1 Make sure that the Novell Client™ is installed.
The Installation program creates a Gateway object in eDirectory. The Novell Client is required
to access eDirectory. If necessary, you can download the Novell Client from the Novell Product
Downloads site (http://download.novell.com).
2 Make sure that ConsoleOne is installed, along with the GroupWise Administrator snap-ins.
ConsoleOne and the GroupWise Administrator snap-ins are available on your GroupWise
Administrator CD.
3 Log in to the server where the domain directory resides and map a drive to the domain directory
(worksheet item 5).
The Installation program creates domain subdirectories and copies Exchange Gateway files to
the subdirectories under the domain. This requires full file system rights to the domain
directory.
IMPORTANT: The owning domain cannot reside on a Linux server, but the Exchange
Gateway can still service domains that reside on Linux servers by way of TCP/IP links.
4 Log in to eDirectory with Admin-equivalent rights to the eDirectory tree where the Domain
object resides (worksheet item 4).
The Installation program creates a Gateway object under the Domain object.
5 Continue with Adding the Exchange Library Directory to the Path Variable.
Installing the Exchange Gateway
25
4.2 Adding the Exchange Library Directory to the Path Variable
The Exchange Gateway Installation program needs to be able to locate the Exchange software
library directory. The Installation program adds the default location (c:\program
files\exchsrvr\bin) to the end of the path variable. If you have installed Exchange in
another location, you must manually add the Exchange software library directory to the path
variable on the server where the Exchange Gateway runs.
1 Right-click My Computer, then click Properties.
2 Click Advanced > Environment Variables.
3 In the User Variables for Administrator list, add the Exchange software library directory to the
end of the path variable value.
If one of the directory names in the path includes a space, use one of the following formats for
your software library directory:
"c:\program files\exchsrvr\bin"
c:\progra~1\exchsrvr\bin
4 Click Set, then click OK.
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5 Continue with Installing the Exchange Gateway Software.
4.3 Installing the Exchange Gateway Software
1 Download the GroupWise Gateway for Microsoft* Exchange from the Novell Product
Downloads site (http://download.novell.com) into an empty directory on the server where you
want to install it (worksheet item 1).
The server where you install the Exchange Gateway must be an Exchange server.
2 Run setupexch701.exe to extract the Exchange Gateway files into the directory.
3 Run install.exe to start the Exchange Gateway Installation program on the Exchange
server.
26 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
If the Installation program does not start automatically, run install.exe in the directory
where you extracted the Exchange Gateway files.
4 Click Next to view the license agreement, then click Accept to accept the license agreement.
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5 Select Install Gateway and Addressing Components, then click Next.
6 Follow the prompts, using the information from items 2 through 9 on the Section 3.10,
“Exchange Gateway Installation Worksheet,” on page 21 to install the Exchange Gateway
IMPORTANT: Do not start the Exchange Gateway after installation.
7 If your Exchange system consists of more than one server, continue with Section 4.4,
“Installing the Exchange Gateway Addressing Components,” on page 27.
8 Continue with Configuring the Exchange Side of the Exchange Gateway.
4.4 Installing the Exchange Gateway Addressing Components
When you installed the Exchange Gateway, the Installation program automatically generated
GroupWise-type addresses for all Exchange users on that server. If your Exchange system consists
of multiple servers, you must install the Exchange Gateway addressing components on each server.
1 Plan the addressing format you want to use for users on the new server, as described in
“Determining Connections between Systems” on page 19 and Section 3.8, “Selecting User
Address Type and Format,” on page 19.
2 If you are going to use customized address format, stop the Exchange Gateway.
Installing the Exchange Gateway 27
3 At each Exchange server, run setupexch700.exe to start the Installation program.
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If the Installation program does not start it automatically, run install.exe in the directory
where you extracted the Exchange Gateway files.
4 Click Next to view the license agreement, then click Accept to accept the license agreement.
5 Select Install Addressing Components.
6 Click Next to continue with the installation.
The Installation program installs the gwproxy.dll file on each Exchange server.
7 Follow the instructions in “Configuring the Exchange Side of the Exchange Gateway” on
page 31 to prepare the Exchange server to connect to the original Exchange server where the
gateway is installed.
8 Skip to Chapter 7, “Running the Exchange Gateway,” on page 55.
28 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
4.5 Installing the Exchange Gateway Administrator Snap-In to ConsoleOne
After you have installed the Exchange Gateway, you can install the Exchange Gateway
Administrator snap-in to Console One to additional Exchange servers as needed. The Gateway
Administrator snap-in cannot be installed on a workstation.
1 Make sure that no one is running ConsoleOne from the Exchange server where you want to
install the Gateway Administrator snap-in.
2 At the Exchange server where you want to install the Gateway Administrator snap-in to
ConsoleOne, run install.exe in the directory where you extracted the Exchange Gateway
files to start the Exchange Gateway Installation program.
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3 Click Next to view the license agreement, then click Accept to accept the license agreement.
Installing the Exchange Gateway 29
4 Select Install Gateway Administrator Snap-Ins for ConsoleOne Only.
5 Click Next to continue with the installation.
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30 GroupWise 7 Gateway for Microsoft Exchange Installation and Administration Guide
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