Novell CUSTOMER CENTER USER GUIDE
Guide
Novell®
Novell Customer Center
novdocx (en) 24 March 2009
AUTHORIZED DOCUMENTATION
2.3
April 8, 2009
www.novell.com
Novell Customer Center User Guide
Legal Notices
Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes.
Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.,
reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to
notify any person or entity of such changes.
Any products or technical information provided under this Agreement may be subject to U.S. export controls and the
trade laws of other countries. You agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on
the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.
You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the
Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on
exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export
approvals.
novdocx (en) 24 March 2009
Copyright © 2004-2009 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
Novell, Inc., has intellectual property rights relating to technology embodied in the product that is described in this
document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.
patents listed on the Novell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or
more additional patents or pending patent applications in the U.S. and in other countries.
Novell, Inc.
404 Wyman Street, Suite 500
Waltham, MA 02451
U.S.A.
www.novell.com
Online Documentation: To access the latest online documentation for this and other Novell products, see
the Novell Documentation Web page (http://www.novell.com/documentation).
Novell Trademarks
For a list of Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/
legal/trademarks/tmlist.html).
Third-Party Materials
All third-party trademarks are the property of their respective owners.
novdocx (en) 24 March 2009
novdocx (en) 24 March 2009
4 Novell Customer Center User Guide
Contents
About This Guide 7
1 Introducing Novell Customer Center 9
1.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Who Should Use Novell Customer Center?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3 Key Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3.1 Key Features and Benefits for Purchasers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3.2 Key Features and Benefits for IT Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3.3 Key Features and Benefits for System Administrators . . . . . . . . . . . . . . . . . . . . . . . 11
1.4 Future Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.5 You Are in Control of Collected Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2 Administering Your Novell Customer Center Account 13
novdocx (en) 24 March 2009
2.1 Managing Your Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.1 Creating an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.2 Logging In to Novell Customer Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.1.3 Managing Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.1.4 Receiving Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.2 Working with Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.2.1 How Organizations Are Created for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.2 Belonging to Multiple Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.3 Updating Organization Address Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.4 Viewing Another Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.2.5 Requesting Access to an Organization’s Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.3 Working with Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3.1 Viewing User Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.3.2 Adding an Organization Administrator or an Organization User to an Organization . 25
2.3.3 Removing Users from an Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.3.4 Editing a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.4 Managing User Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.4.1 Viewing User Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.4.2 Creating, Editing, or Deleting a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.4.3 Adding Users to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.4.4 Removing Users from a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3 Managing Products and Systems 35
3.1 Managing Products and Subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3.1.1 Managing Products and Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
3.1.2 Creating a Product or Subscription Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3.1.3 Adding a Product or Subscription to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3.1.4 Setting User Entitlements for a Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3.1.5 Restricting Activation Rights for a Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.6 Downloading Patches and Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.2 Managing Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.2.1 Viewing Your Installed Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.2.2 Activating a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.2.3 Moving a System to a New Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.2.4 Placing Systems in Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contents 5
3.2.5 Viewing Information About a System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3.2.6 Editing System Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
3.2.7 Downloading Patches and Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3 Monitoring Contract History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
3.4 Viewing an Organization’s Order History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3.5 Working with Quotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3.5.1 Viewing Details about a Quote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
3.5.2 Accepting a Quote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
3.5.3 Requesting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4 Managing Maintenance Support Benefits 77
A Documentation Updates 79
A.1 April 8, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
A.2 February 4, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
A.3 April 24, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
A.4 March 14, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
A.5 September 14, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
novdocx (en) 24 March 2009
6 Novell Customer Center User Guide
About This Guide
This guide is designed to introduce you to the main features of Novell® Customer Center and show
you how to configure it to meet your personal needs and preferences.
This guide contains the following sections:
Chapter 1, “Introducing Novell Customer Center,” on page 9
Chapter 2, “Administering Your Novell Customer Center Account,” on page 13
Chapter 3, “Managing Products and Systems,” on page 35
Chapter 4, “Managing Maintenance Support Benefits,” on page 77
Appendix A, “Documentation Updates,” on page 79
Audience
This guide is intended for the people responsible for purchasing and maintaining Novell products for
an organization.
novdocx (en) 24 March 2009
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Documentation Updates
For the latest version of this documentation, see the Novell Documentation Web site (http://
www.novell.com/documentation/ncc).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
®
A trademark symbol (
trademark.
, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
About This Guide 7
novdocx (en) 24 March 2009
8 Novell Customer Center User Guide
1
Introducing Novell Customer
novdocx (en) 24 March 2009
Center
Novell® Customer Center is an online tool that makes it easier for you to manage your business and
technical interactions with Novell. From one location, you can do the following:
Review the status of supported Novell products, subscriptions, and services
Obtain support
Get Linux* updates and patches
The core functionality and data of the Novell Customer Care and SUSE® Linux portals have been
consolidated into the Novell Customer Center. Novell Customer Center brings together Novell
customer information to provide an overview of contracts, licenses, subscriptions, and product
entitlements. As a result, you can better manage your subscriptions, ensure licensing compliance,
and simplify patch acquisition and update processes.
Currently, you can use Novell Customer Center to manage the following products:
SUSE Linux Enterprise Desktop 10
SUSE Linux Enterprise Server 10
Although customers can see information about many Novell products within Novell Customer
Center, the activation, registration, and subscription management features presented in this guide are
only enabled for the products listed above. Novell plans to add additional management features and
supported products in the future.
1
This section includes the following information:
Section 1.1, “System Requirements,” on page 9
Section 1.2, “Who Should Use Novell Customer Center?,” on page 10
Section 1.3, “Key Features and Benefits,” on page 10
Section 1.4, “Future Enhancements,” on page 11
Section 1.5, “You Are in Control of Collected Data,” on page 12
1.1 System Requirements
You can access Novell Customer Center with any Internet browser that supports Asynchronous
JavaScript* and XML (AJAX), XHTML, and CSS. This includes the following:
Firefox* 1.0 and later
Internet Explorer* 5.0 and later
Opera* 7.6 and later
Netscape* 7.1 and later
Safari* 1.2 and later
Introducing Novell Customer Center
9
NOTE: In order to download the DVD images for SUSE Linux Enterprise Server and SUSE Linux
Enterprise Desktop, you must use Firefox 1.5 or later, a download manager if using other browsers,
or wget version 1.10. Only Firefox 1.5 or later supports file downloads over 2 GB.
1.2 Who Should Use Novell Customer Center?
Novell Customer Center focuses on the following people:
Purchasers of SUSE Linux Enterprise products
IT managers
System administrators
Resellers
However, anyone responsible for purchasing, installing, or updating SUSE Linux products can
benefit from Novell Customer Center if they are given access rights by an Organization
Administrator, who is the administrative user of the account or another user with the same rights. If
you do not know who this user is, contact your internal support organization.
novdocx (en) 24 March 2009
Novell Customer Center defines five types of users:
Organization Administrators control rights for the entire organization. They can add users,
groups, and other administrators, and they have administrative rights to all subscriptions for
that organization.
Group Administrators have administrative rights within a group of subscriptions that was
created by the Organization Administrator.
Organization Users have limited organization-level access to view all data and perform
limited actions.
Group Users have limited group-level access to view all data and perform all actions for the
specified group.
Entitled Users have activated a system by using a subscription owned by the organization or
have been granted rights to other subscriptions by a Group or Organization Administrator. User
access to the site is limited to information about that particular system unless the Group or
Organization Administrator grants rights to other subscriptions or systems.
To access Novell Customer Center, you need a Novell Login account. To see information about your
account or subscription, you either need to register the product or ask an Organization Administrator
to give you access to the information about the organization. For information about logging on to
your account and managing information, see Section 2.1, “Managing Your Account,” on page 13.
1.3 Key Features and Benefits
When you install a SUSE Linux Enterprise product such as SUSE Linux Enterprise Server or SUSE
Linux Enterprise Desktop, the install process provides an opportunity to automatically register the
system with Novell Customer Center. Registering helps you lower your product maintenance cost by
providing the following features:
An overview of supported products in an organization
Patches and updates for shipping Linux products from Novell
An order history for Novell products, subscriptions, and services
10 Novell Customer Center User Guide
You can work more productively
You can lower system management costs
You can make better business decisions
Entitlement visibility for new SUSE Linux Enterprise products
An overview of your Linux subscription renewal status
Subscription renewals from Novell or its partners
You can access this information about any SUSE Linux Enterprise product you have purchased.
1.3.1 Key Features and Benefits for Purchasers
If you are responsible for purchasing Novell products, Novell Customer Center helps you do the
following:
Review purchases
Renew subscriptions
See entitlements
novdocx (en) 24 March 2009
Review expiration dates
1.3.2 Key Features and Benefits for IT Managers
If you are an IT manager, Novell Customer Center helps you do the following:
Compare active server licenses
Make licensing adjustments
Register products automatically
1.3.3 Key Features and Benefits for System Administrators
If you are a system administrator, Novell Customer Center helps you do the following:
Monitor status of installed systems
View operating system information
View subscription information and licensing costs
1.4 Future Enhancements
Novell Customer Center will be expanded in the future to provide even more features and benefits.
Some of the enhancements planned for the future include the following:
Tools to help plan purchases
Synchronization of renewal dates
Additional notification management
Integrated Xen* virtual image awareness
Integration with Novell Support
Introducing Novell Customer Center 11
1.5 You Are in Control of Collected Data
When you register systems in Novell Customer Center, only information about each system you
register is collected. No additional data is collected. This data is stored securely and used by Novell
to support you as a customer. Nobody else, including your sales representative, can view this
information unless you give them access.
novdocx (en) 24 March 2009
12 Novell Customer Center User Guide
2
Administering Your Novell
novdocx (en) 24 March 2009
Customer Center Account
After you have created an account in Novell® Customer Center and are specified as an Organization
Administrator, you can add and manage users and control their access to your information.
This section includes the following topics:
Section 2.1, “Managing Your Account,” on page 13
Section 2.2, “Working with Organizations,” on page 19
Section 2.3, “Working with Users,” on page 23
Section 2.4, “Managing User Groups,” on page 29
2.1 Managing Your Account
Novell Customer Center provides the following account management tasks:
Section 2.1.1, “Creating an Account,” on page 13
Section 2.1.2, “Logging In to Novell Customer Center,” on page 15
Section 2.1.3, “Managing Account Information,” on page 16
Section 2.1.4, “Receiving Notifications,” on page 18
2
2.1.1 Creating an Account
You must have a Novell Login account to log in to Novell Customer Center. A Novell Login account
provides access to several Novell services, including Novell Customer Center.
You might already have a Novell Customer Center account under the following circumstances:
You have installed a system without an activation code or downloaded an evaluation activation
code. The first time you install a supported product and choose to register it with Novell
Customer Center without an activation code, an account is created for the e-mail address you
enter during the registration process. Any additional products you register for that e-mail
address or download when logged in are automatically added to your account.
You are listed as the contact on a sales order to Novell. Your account is created in the
organization representing the company on the order.
You are added as an entitled user or Organization Administrator by another Organization
Administrator. Your account is registered as a member of that organization.
NOTE: You can be a member of multiple organizations, including the one that was created when
you created your Novell account and any others that you are added to by that organization’s
administrator or automatically assigned to you based on a purchase.
If you do not have an account, you must create one the first time you log in to Novell Customer
Center.
Administering Your Novell Customer Center Account
13
To create a Novell Login account:
1 Go to the Novell Customer Center Login Web page (http://www.novell.com/center).
2 Click Create New, which is to the right of the account login fields.
novdocx (en) 24 March 2009
14 Novell Customer Center User Guide
3 Fill in the required information and click Create Login.
Your Novell Login account is created.
After you have a Novell Login Account, you can log in to Novell Customer Center.
novdocx (en) 24 March 2009
2.1.2 Logging In to Novell Customer Center
1 Go to the Novell Customer Center Login Web page (http://www.novell.com/center).
2 Enter your Novell Login name and password.
You must have a Novell Login account to be able to access Novell Customer Center. If you do
not have an account, click Create New and follow the instructions in Section 2.1.1, “Creating
an Account,” on page 13.
3 Click Login.
Administering Your Novell Customer Center Account 15
novdocx (en) 24 March 2009
This screen shows you a snapshot of your products and subscriptions, systems, order history,
and alerts. On the left is a list of menu items you’ll use to navigate within Novell Customer
Center. Click Customer Center Home at the top of the menu list to return to the home page.
There are four areas of information:
My Products. This area gives you an overview of your purchased products and
subscriptions. For more information, see Section 3.1, “Managing Products and
Subscriptions,” on page 35.
Systems. This area gives you an overview of your systems. For more information, see
Section 3.2, “Managing Systems,” on page 58.
Order Tracking. This area shows you the number of deliveries that are pending and your
recent orders. For more information, see Section 3.4, “Viewing an Organization’s Order
History,” on page 69.
Alerts. This area shows you if you have subscriptions to renew or moves to approve. For
more information, see “Monitoring Product and Subscription Renewals” on page 39.
You can click each heading for more detailed information, or you can use the menu on the left
to navigate Novell Customer Center.
2.1.3 Managing Account Information
Your personal account information includes details such as your name and contact information. This
information is stored as part of your Novell Login account.
To edit your account information:
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
16 Novell Customer Center User Guide
2 Click My Profile > Login Profile in the left navigation frame.
novdocx (en) 24 March 2009
3 Edit your information as desired.
The Status message next to the e-mail field lets you know if the e-mail address has been
validated. To validate an e-mail address, click Validate e-mail in the left navigation frame, then
follow the instructions. You can also click My Profile > Validate e-mail in the left navigation
frame on the home page.
4 Click Save.
Administering Your Novell Customer Center Account 17
2.1.4 Receiving Notifications
You can receive notifications for patch availability, certain actions within Novell Customer Center,
and new software availability. This section includes information on the following tasks:
“Selecting Notifications” on page 18
“Selecting Notifications Based on Products” on page 19
Selecting Notifications
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
2 Click My Profile > Notifications in the left navigation frame.
novdocx (en) 24 March 2009
3 Fill in the required information.
Global Settings. Select your region and format for the notification.
Notifications. Select which notifications you want to receive and how often.
Patches. Select whether you want to receive patch notifications and security bulletins and
how often you want to receive them.
Customer Center. Selecting one of these options allows you to receive notifications for all
products for organizations in which you are an organization administrator. Select whether
you want to receive notifications when
An entitled product user is added. You can also monitor the addition of entitled users
to specific products. See “Selecting Notifications Based on Products” on page 19.
18 Novell Customer Center User Guide
A request to access a locked product is made. You can also monitor these types of
request by product. See “Selecting Notifications Based on Products” on page 19.
A request to move a product. You can also monitor move requests by product. See
“Selecting Notifications Based on Products” on page 19.
A product evaluation is about to expire.
A product is about to expire.
Newsletters. Select whether you want to receive e-mail notices of new software availability.
Click Novell Software Downloads for latest software revisions.
4 Click Save.
Selecting Notifications Based on Products
1 Open the Notifications page as described in “Selecting Notifications” on page 18.
2 After you have selected one of the notification choices that allow product-specific notification,
click Choose Products.
novdocx (en) 24 March 2009
3 Select an organization from the drop-down menu.
4 Select the products you want to monitor.
5 Click Save.
6 Click Save on the My Notifications page.
2.2 Working with Organizations
If you are an Organization Administrator, you can specify who has access to information about
products, subscriptions, and other services that are listed for your organization. For information on
adding organization administrators, see Section 2.3.2, “Adding an Organization Administrator or an
Organization User to an Organization,” on page 25.
The following sections provide more information:
Section 2.2.1, “How Organizations Are Created for You,” on page 20
Section 2.2.2, “Belonging to Multiple Organizations,” on page 20
Administering Your Novell Customer Center Account 19
Section 2.2.3, “Updating Organization Address Information,” on page 20
Section 2.2.4, “Viewing Another Organization,” on page 22
Section 2.2.5, “Requesting Access to an Organization’s Account,” on page 22
2.2.1 How Organizations Are Created for You
In Novell Customer Center, accounts are placed into organizations. For example, an organization
can represent a company and contain the systems and subscriptions registered to that company.
When you create a Novell Login account, you are added to a company’s organization if either of the
following is true:
The subscription was purchased under a Novell contract (xLA) tied to that company
An Organization Administrator added you as an Entitled User, a Group Administrator, or an
Organization Administrator
An organization is created for you if you
Register an evaluation product
Purchase an OEM or Red Box product and install it
Don’t enter a code upon registration
novdocx (en) 24 March 2009
2.2.2 Belonging to Multiple Organizations
A user can be associated with multiple organizations in Novell Customer Center. This is useful, for
example, if a reseller needs to use a single Novell Customer Center login to view and manage
information for multiple customers.
A user’s role and access to information changes when switching to a different organization, based on
the user’s assigned roles in that organization. For information about the available roles, see
Section 1.2, “Who Should Use Novell Customer Center?,” on page 10.
For information about how to switch to another organization, see Section 2.2.4, “Viewing Another
Organization,” on page 22.
2.2.3 Updating Organization Address Information
To change the address information for an organization:
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
2 Click Administration > Organizations in the left navigation frame.
3 Select an organization.
20 Novell Customer Center User Guide
novdocx (en) 24 March 2009
4 Click Edit or Request Change next to the Organization Information heading.
Whether you see Request Change or Edit depends on the way your account was created. When
you click the Request Change link and change your organization information, your changes are
submitted to the appropriate team at Novell for review prior to being displayed in Novell
Customer Center. When you click Edit, your changes are made directly.
5 Fill in the form with the new information, then click Save (or Send).
Administering Your Novell Customer Center Account 21
2.2.4 Viewing Another Organization
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
novdocx (en) 24 March 2009
If you are a member of only one organization, the name of the organization appears on the
Novell Customer Center home page, above the information for that organization. In this case,
you cannot view another organization.
If you are a member of multiple organizations, a drop-down menu allows you to select the
organization you want to view.
2 Select the organization you want to view from the drop-down menu.
The new page shows the information for the selected organization. Your role and access to
information in this organization changes based on your assigned rights for this organization.
NOTE: You can switch to another organization from within several Novell Customer Center pages.
For example, if you are viewing the systems for one of your organizations, you can use the dropdown menu on the Systems page to switch to the system information for another organization.
2.2.5 Requesting Access to an Organization’s Account
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
2 If you are a member of more than one organization, select Request Access Form from the
organization drop-down list on any page showing the Select an Organization to Manage field.
or
22 Novell Customer Center User Guide
If you are a member of only one organization, click Administration > Organization in the left
navigation frame, then select Click here to request access to an organization.
novdocx (en) 24 March 2009
3 Fill in the fields.
Fields marked with an asterisk are required.
4 Click Submit.
The request is submitted and you are notified by e-mail if access has been granted.
2.3 Working with Users
In many organizations, more than one person needs access to system information. For example, the
organization’s purchasers and IT administrators might also need information about the
organization’s account.
Novell Customer Center defines five types of users:
Organization Administrators control rights for the entire organization. They can add users,
groups, and other administrators, and they have administrative rights to all subscriptions for
that organization.
Administering Your Novell Customer Center Account 23
Group Administrators have administrative rights within a group of subscriptions that was
created by the Organization Administrator.
Organization Users have limited organization-level access to view all data and perform
limited actions.
Group Users have limited group-level access to view all data and perform all actions for the
specified group.
Entitled Users have activated a system by using a subscription owned by the organization or
have been granted rights to other subscriptions by a Group or Organization Administrator. User
access to the site is limited to information about that particular system unless the Group or
Organization Administrator grants rights to other subscriptions or systems.
This section describes the following tasks:
Section 2.3.1, “Viewing User Information,” on page 24
Section 2.3.2, “Adding an Organization Administrator or an Organization User to an
Organization,” on page 25
Section 2.3.3, “Removing Users from an Organization,” on page 26
Section 2.3.4, “Editing a User,” on page 28
novdocx (en) 24 March 2009
2.3.1 Viewing User Information
Only Organization Administrators or Organizational Users can see information about all users.
To view the Users page:
1 Log in to Novell Customer Center as described in Section 2.1.2, “Logging In to Novell
Customer Center,” on page 15.
2 Click Administration > Organizations in the left navigation frame. (This menu item is available
only to Organization Administrators).
3 Select an organization.
4 Click the Users tab.
24 Novell Customer Center User Guide
Loading...