Novatel Wireless NRM-U520 Users manual

MERLIN U520 USER MANUAL

The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.

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1 Getting started ................................................................................................................................................ 4

1.1 Your UMTS account.........................................................................................................................................4

1.2 Your UMTS Merlin ...........................................................................................................................................4

1.3 The UMTS package...........................................................................................................................................4

1.4 Getting started................................................................................................................................................5

1.5 System requirements.......................................................................................................................................5

1.6 Care of your Merlin .........................................................................................................................................5

1.7 Installing Mobi Link..........................................................................................................................................7

1.7.1 Windows 2000 Installation.......................................................................................................................7

1.7.2 Windows 2000 detects your UMTS Merlin .................................................................................................9

1.7.3 Windows XP Installation........................................................................................................................11

1.7.4 Windows XP detects your UMTS Merlin...................................................................................................13

2 Mobilink.......................................................................................................................................................... 15

2.1 Starting Mobilink ...........................................................................................................................................15

2.1.1 Main Display Window ............................................................................................................................15

2.1.2 Icon Display Window.............................................................................................................................16

2.1.3 Features...............................................................................................................................................17

2.1.4 Creating a data session .........................................................................................................................18

3 sending and receiving sms messages .......................................................................................................... 23

3.1 What is SMS .................................................................................................................................................23

3.1.1 MobiLink’s SMS Window ........................................................................................................................23

3.1.2 Sending SMS Messages .........................................................................................................................24

3.1.3 Receiving and Reading SMS Messages....................................................................................................25

4 Determine Merlin states................................................................................................................................ 27

5 Troubleshooting ............................................................................................................................................. 29

5.1 Cannot install MobiLInk.................................................................................................................................30

5.2 Problem: When I run the MobiLink software, I get the message “No Card Detected”.........................................30

5.3 Problem: When I insert the modem, I get Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless

Merlin_UMTS_Modem ............................................................................................................................................32

5.4 Problem: When I run the MobiLink software, I get the message “SIM not Found – Check Orientation?” ............32

5.5 Problem: Modem cannot read SIM. LED flashing RED....................................................................................32

5.6 Problem: When I run MobiLink software, the Window “searching for network” will be displayed continuously ....33

5.7 Problem: Cannot browse the Web .................................................................................................................33

6 Product specification..................................................................................................................................... 37

6.1 Technical specification...................................................................................................................................37

6.2 Environmental specification ...........................................................................................................................37

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7 Safety regulations ......................................................................................................................................... 38

7.1 Wireless communications...............................................................................................................................38

7.2 Safetey hazards ............................................................................................................................................38

7.3 Regulatory notices ........................................................................................................................................39

7.4 RF Exposure/Specific Absorption Rate (SAR) Information .................................................................................40

8 Document control.......................................................................................................................................... 41

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1 GETTING STARTED

In This Section

• Description of Your UMTS Merlin

• The UMTS Package

• System Requirements

• Care of Your UMTS Merlin

• Installing MobiLink on Windows 2000

• Windows 2000 detects your UMTS Merlin

• Installing MobiLink on Windows XP

• Windows XP detects your UMTS Merlin

This section will walk you through how to get started using your UMTS Merlin, including software and driver installation, inserting the card so Microsoft Windows is able to detect and install the drivers for your UMTS Merlin and setting up a data session to connect to the Internet.

1.1 YOUR UMTS ACCOUNT

For information about your UMTS account, User Name, Password and Access Point Name; please contact your UMTS Service Provider.

1.2 YOUR UMTS MERLIN

Your UMTS Merlin is a PC card that fits into the PCMCIA slot (Type II, 5V) of most Windows based laptop computers. The U520 utilizes the UMTS (Universal Mobile Telecommunications System) Network to connect to the Internet transferring data at speeds of 384kbps. The Merlin U520 runs on Microsoft Windows 2000 and XP. The MobiLink software will allow you to control and monitor your connection to the UMTS network. It will also allow you to send and receive SMS (Short Messaging Service), get online help and has an address book.

1.3 THE UMTS PACKAGE

The UMTS Package includes:

Ø Merlin U520 PC Card Ø USIM (UMTS Subscriber Identification Module) -- Depending on Service Provider Ø MobiLink software on installation CD Ø Quick Start Guide Ø Storage Case

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1.4 GETTING STARTED

Before you use your UMTS Merlin, you must first:

1. Have an active UMTS account with a UMTS Service Provider

2. Have a properly configured USIM (Provided by the Service Provider) – facilitates permission to use network

3. Install the MobiLink software, located on the installation CD

4. Insert into the PC card slot on your PC for Microsoft Windows to detect and configure the UMTS Merlin U520

5. Launch MobiLink, create a profile if necessary and select the Connect button

IMPORTANT: DO NOT INSERT THE MERLIN INTO THE PC CARD SLOT UNTIL YOU HAVE UNINSTALLED ANY PREVIOUSLY

EXISTING UMTS SOFTWARE FROM YOUR COMPUTER AND INSTALLED THE MOBILINK SOFTWARE.

UNINSTALL INSTRUCTION S IN TROUBLESHOOTING SECTION. SEE WHEN I RUN THE MOBILINK SOFTWARE, I GET THE MESSAGE “NO CARD DETECTED”

1.5 SYSTEM REQUIREMENTS

Ø 133 MHz or faster Pentium- compatible Ø Windows 2000 or XP (Home and Professional) Ø 64 MB RAM Ø 16 MB available hard drive space Ø CD-ROM drive Ø Type II, PCMCIA slot --- 5V

1.6 CARE OF YOUR MERLIN

Novatel Wireless recommends the following handling guidelines:

Ø Handle with care Ø Avoid storing your UMTS Merlin in extreme temperatures Ø Store the card in a dry and clean environment Ø Avoid spilling any liquid or immersing the card in water Ø Do not place any labels on the Antenna as this may alter the sensitivity of the antenna Ø Do not place any labels on the card or the USIM as this may interfere with the PC card slot/SIM slot when

inserting

Ø Do not force the Merlin into the PC card slot Ø Ensure the edges of the USIM are smooth before inserting into USIM slot Ø Do not force the SIM into the SIM slot Ø Do not apply force on the top or bottom of the Merlin Ø When transporting your laptop, remove the Merlin from the PC card slot

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NOTE: TO REMOVE YOUR MERLIN, YOU MUST CLOSE MOBILINK, THEN STOP THE MERLIN USING THE PC CARD TRAY ICON LOCATED IN THE BOTTOM- RIGHT CORNER OF YOUR PC. CLICK THE ICON AND

SELECT STOP FROM THE DIALOG BOX. ONCE Y OUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT BUTTON LOCATED ON YOUR PC AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT.

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1.7 INSTALLING MOBILINK

This portion of the guide will instruct you how to install the MobiLink software from the Installation CD

1.7.1 Windows 2000 Installation

1. Insert the installation CD in the CD drive of your PC

2. If the auto-run does not start the application, double-click on the Lucent.exe file on the CD

3. The “Welcome to MobiLink Installation Wizard” window will appear. See Figure 1

FIGURE 1

4. Read the information and click Next

5. The “License Agreement” window will appear next. See Figure 2

FIGURE 2

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Novatel Wireless NRM-U520 Users manual

Specifications and Main Features

Frequently Asked Questions

User Manual