Novatel SA2100X-UG001 User Manual

SA2100X-UG001

SA 2100

Version

2.0 August 7, 2015

User Guide

NOVATEL WIRELESS COPYRIGHT STATEMENT

©2015 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject
to change without notice and should not be construed as a commitment by Novatel Wireless, Inc.

NOVATEL WIRELESS TRADEMARKS AND SERVICE MARKS

Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service
marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or
their respective owners. Nothing contained in this user manual should be construed as granting by
implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark
displayed in this user manual without the written permission of Novatel Wireless or its respective
owners.

Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.

MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.

Contents

Introduction 1

Device Description and Label 2
Technical Specifications 4

Features and Functions 7

LEDs 8
Connectors 10
Reset Button 11

Installation 12

SIM Installation 13
Battery 14
Precautions and Guidelines 16
Mounting Methods 17
Driver Installation 18

Using the Device 23

Powering the Device 24
Positioning Your Router 25
Connecting to the SA 2100 Router 26

Using the Web User Interface 27

Logging In 28
Home 30
Connected Devices 32
Data Usage 35
Settings 36

Device Settings 36
Hotspot Settings 50
Mobile NetworkSettings 53

Advanced Settings 57
Messages 70
GPS 71
Customer Support 73
About 74

Current Status 75

Device Info 78

Diagnostics 80

Logs 84

iii

Software Update 86

Accessories 88

Accessories List 89
Antenna 90
Backup Battery 92
Power Cable 93
USB Cable Part 95

Compliance and Regulatory 96

General Disclaimer 97
Warranty Information 98
Regulatory Compliance 101

iv

1

Introduction



Device Description and Label

Technical Specifications

1

Device Description and Label

The compact SA 2100 is cellular router designed with multiple mounting options and connectivity
interfaces for M2M applications including Fixed Telemetry, Fleet Management and Asset Tracking, and
Connected Car, right out of the box. Internal antennas minimize installation time and cost, while auto­switching between internal and external antennas provides options to ensure the best RF performance
in any situation. The SA2100 is shown in the following image.

Fast and Future-Proof

With connectivity to 4G LTE and 3G networks, the SA 2100 provides the highest wireless data rates and
the longest device service life. Now managers can upgrade firmware remotely, manage devices centrally
and reduce the number of costly site visits, all while being assured that their solution will support carrier
network updates for years to come.

Reliability

The rugged SA 2100 is designed to get connected easily and stay connected. The MiFi® Powered™
platform offers unique features to ensure business continuity. Battery backup delivers instant failover
during power outages. Advanced security of encryption and authentication protocols offers peace of
mind. The extended operating temperature range makes the SA 2100 the reliable choice.

Easy Deployment, Easy Integration, Easy Usage

Securely connect, collect and transmit valuable field data quickly and easily, just install and deploy – no
complicated configurations or programming necessary. Designed with multiple interfaces, internal
antennas, intuitive web UI, preconfigured default settings, and self-registration to the central
management already enabled, the SA 2100 is built with “Power it up, ready to connect” in mind.

SA 2100 User Guide 2

Cloud Management

With cloud-enabled N4A™ Device Manager software, any number of devices can be easily managed and
monitored around the globe in a cost-efficient and scalable manner. The N4A™ Device Manager features
remote management and monitoring from a central location to configure, monitor, manage, and even
update devices and assets all over the air minimizing costly on-site visits.

System Requirements

The SA 2100 Cellular Router allows you to set up a network and provides both wired and wireless
connectivity.

NOTE: This device is intended for professional installation and not for consumer use.

Requirements include:

l

A computer or computing device supporting Wi-Fi 802.11 b/g/n

l

Internet browser software, such as Microsoft Internet Explorer 8.0 or higher, Firefox, Safari,
Opera, or Chrome

Label

The label is located on the back panel of the router displays the following information:

l

MAC Address

l

IMEI or ESN Number

l

SSID (Factory preset, unique to each device)

l

Wi-Fi Key (Factory preset, unique to each device)

Here is a sample label that shows placement of the various fields:

SA 2100 User Guide 3

Technical Specifications

Case

Dimensions: (L x W x H)107 x 81 x 30 mm

Weight: 220 g

Mounting Options: Mounting bracket, Velcro tape, tie-wrap, bolts, adhesive

Cellular Technology



Frequency 4G LTE:

Bands LTE: B2, B4, B5, B17

Data Speed LTE:100 Mbps

Routing DHCP server, DNS, static or dynamic IP address, port filtering, port forwarding

SA2100-xx-AT SA2100-xx-VZ

4G LTE:

750/850/AWS/1900 MHz



3G UMTS/HSPA/HSPA+:

850/900/AWS/1900/2100 MHz



2G GPRS/EDGE:

850/900/1800/1900 MHz



GSM/GPRSRadio 850/900/1800/1900
MHz

WCDMA: B1, B2, B4, B5, B8

GSM:B8, B9, B13, B14

DC-DSPA+: 42 Mbps

HSPA+:21 Mbps

700/1700 MHz



3G CDMA 2000:

850/1900 MHz



LTE:B4, B13

CDMA: BC0, BC1

LTE:100 Mbps

CDMA: 3.1 Mbps

Security NAT, SPI Firewall, VPN pass-through, IPSec VPN, MAC access control

Wireless Network Wi-Fi 802.11 b/g/n, 10 clients, pre-configurable security: WPA/WPA2

Certifications FCC, CE, IC, PTCRB, GCF, Wi-Fi Alliance,

eMark, Safety, AT&T



SA 2100 User Guide 4

FCC, Wi-Fi Alliance, Safety, Verizon

Power

Input Power Range: 9 - 32 VDC (Molex Connector); 12V or 24V vehicle ready

Current Consumption: 800 mA @ 12VDC (max power, normal operation)

147 mA @12 VDC (min power, normal operation)

57 mA avg (suspend mode)

8 mAavg (deep sleep mode)

Lithium Battery (Optional): Rechargeable 3.7 V 2900 mAh 1073 Wh Li-ion battery

Environment

Operating Temperature: -30º C to 70º C (external power)

-20º C to 60º C (battery)

Storage Temperature: -40° C to 85° C (external power)

-40º C to 60º C (battery)

Relative Humidity: Up to 95% non-condensing

Antenna

Internal Cellular Antenna: (primary + diversity)

External Cellular Antenna: (primary + diversity)

Automatically switches between internal and external;
SMAConnector

Internal Wi-Fi Antenna: 2.4 GHz

Internal GPS Antenna: 1575 MHz

Interfaces, I/O, and LED

1 Ethernet Port (RJ45 Connector)

1 Micro-SIM Card Slot (Inside Battery Compartment)

2 Digital Inputs, 1 Digital Output

1-Wire® Interface

1 Micro USB On-The-Go (latched)

USBto Serial Supported

2 User-Controlled I/O

LED Indicators: Power, Wi-Fi, Network, Signal Strength



SA 2100 User Guide 5

Device Management

Production Environment: Cloud-based (Optional)

Testing Environment: Cloud-based; 90-day free access with engineering support

Bulk Provisioning: Over-the-air or local

Firmware Upgrade: FOTA (Firmware-over-the-air) or local

Additional Features

FOTA

On-Board, Configurable Smart Agent: GPS, Accelerometer, GPIO, 1-Wire, Exception-Based Reporting

3-Axis Digital Accelerometer

I/O Control

Models

SA2100-xx-AT (AT&Tvariations)

SA2100-xx-VZ (Verizon Wireless variations)

SA2100-10-R (ROWTelematics)

SA2100-20-R (ROWTelemetry)

Document References

Guide Number Guide Title

SA2100X-AT002 SA 2100 Telemetry AT Command Reference Guide

SA2100X-AT003 SA 2100 Telematics ATCommand Reference Guide

ENF0000AN002 FOTA Application Note

ENF0000CB001 API Reference

ENF0000AN014 Access the Novatel Wireless M2M Test Server

SA 2100 User Guide 6

2

Features and Functions



Reset Button

LEDs

Connectors

7

LEDs

The SA 2100 router has LEDs that verify status, signal, and connectivity.

The following table describes each LED:

Symbol

LED Color

Power Green On Normal operation (External or Battery

WiFi Green Off Wi-Fi not enabled or No Wi-Fi connected

State Description

Power)

NOTE: When operating on Battery power,

all other LEDs are OFF.

The LED blinks slowly, once every 5
seconds, when running on the battery.

Blinking

1 sec On
2 sec Off

On External Power - Wi-Fi devices attached

Blinking

1 sec On
1 sec Off

During device Reset or Power-up
sequence

devices or device is powered from Battery

but no Wi-Fi traffic

Wi-Fi traffic

SA 2100 User Guide 8

Symbol

LED Color

State Description

WAN – LTE Green On Attached (LTE) – no traffic

Blinking

1 sec On
1 sec Off

PDP Activity

WAN – 4G/3G Blue On Attached (4G/3G) – no traffic

Blinking

1 sec On
1 sec Off

PDP Activity

WAN – 2G Orange On Attached (2G) – no traffic

Cellular 5-bar signal
strength

Blinking

1 sec On
1 sec Off

Green Off No SIM/No Signal/Operating from battery

On Active only when external power is

PDP Activity

present.

NOTE: While the SA 2100 is operating on battery power, the Power LED is the only LED that operates.

SA 2100 User Guide 9

Connectors

The SA 2100 router has the following connectors:

Cellular Antenna Connector RF1 (Primary)

Micro USB Connector

Graceful Shutdown Button

Network Connector (Ethernet)

8-Pin I/O Connector (Includes Power)

Cellular Antenna Connector RF2 (Diversity)



For Pin Out descriptions, see the Power Cable section.

SA 2100 User Guide 10

Reset Button

The Reset Button is located inside a corner of the battery compartment. The button is a small hole about

1.5mm in diameter, with the word “RESET” below it. The location is shown in the following image.

NOTE: If a reset is required, use a small pointed object, such as a paperclip, to push the Reset button.

SA 2100 User Guide 11

3

Installation



Precautions and Guidelines

SIM Installation

Battery

Mounting Methods

Driver Installation

12

SIM Installation

To insert the SIM card:

1. Open the device by removing the lid for the battery compartment.

2. Remove the battery to uncover the SIMcard holder.

3. Insert the SIM card into the SIM holder.

You should hear a "click" when the SIM card is in place.

4. Insert the device “door”plate into the opening and snap into place.

The SIM Installation is complete.

SA 2100 User Guide 13

Battery

To insert the battery:

1. Open the device by removing the lid for the battery compartment.

2. Connect the battery plug to the battery jack in the device as shown in the following photo.

SA 2100 User Guide 14

3. Place the battery into the recessed compartment as shown in the following photo.

4. Finally, replace the battery compartment cover.

SA 2100 User Guide 15

Precautions and Guidelines

As you determine the mounting location and prepare to install the device, be sure to heed the following
precautions and guidelines:

l

Place the router in an area free from liquids, dust, and extreme temperatures.

l

Store the router back in its box when not in use.

l

Do not block any ventilation openings by applying adhesives or labels to the router as this
might cause the device to overheat or it might interfere with the antenna.

l

Clean only with a clean, dry cloth.

l

Protect the cord from being crushed or pinched.

l

Route the cord so that it is not easily damaged by someone walking on it, or by items sitting on
or against it.

l

Avoid dropping or shaking the router.

l

Avoid moving the router when it is powered on.

SA 2100 User Guide 16

Mounting Methods

To mount the device using the Mounting Bracket, use the accessory SKU # 21915042.

WARNING! While performing these steps, do not apply excessive force to the retention legs or snap

feature prior to inserting the device as this may deform the mounting bracket.

Mounting Bracket

Secure the mounting bracket to the desired mounting surface using one of the following methods:

l

Two (2) # 6 screws

l

Double-sided tape

Insert the device into the mounting bracket as shown in the figure above. The device should be inserted
with the battery compartment down. Take care to position the device so that the top of the device has
the best unobstructed path to the sky.

Double-Sided Tape

CAUTION! If securing the device using double-sided tape or a method not described in this manual,

note the following precautions:

l

Excessive force in the middle of the device may cause damage to the device.

l

If using rigid mounting hardware, apply pressure only to the ends of the device. Limit the
mounting pressure only to the amount needed to secure the device.

SA 2100 User Guide 17

Driver Installation

Use the following steps to correctly install the drivers in Windows 7 using the Novatel Wireless Driver
Setup Utility.

To install the drivers:

1. Double-click the Novatel Wireless Factory Driver Installer executable file to run the Novatel

Wireless Driver Setup Utility.

The Novatel Wireless Factory Driver Installer Welcome window opens.

2. Click Next.

SA 2100 User Guide 18

The Novatel Wireless Factory Driver Installer License Agreement Window opens.

3. Read the terms, and if you agree, select I accept the terms in the license agreement and
click Next.

SA 2100 User Guide 19

The Ready to Install the Program window opens.

4. Click Install.

SA 2100 User Guide 20

The Installation Progress window opens.

SA 2100 User Guide 21

Once the installer has successfully installed the driver, the Installation Complete window opens.

5. Click Finish.

SA 2100 User Guide 22

4

Using the Device



Connecting to the SA 2100 Router

Powering the Device

Positioning Your Router

23

Powering the Device

When the power adapter is connected, the SA 2100 powers up automatically. It takes approximately
two minutes for the device to power up and register on the cellular network.

To power the device:

1. Connect the device to a power source.

2. Push the Power switch that is located in the back of the device.

To view the Power switch location, see the Connectors section.

3. The device power LED lights up to indicate that it is powered on.

It may take approximately two minutes for the device to power up.

Using the Battery

To power the device using the battery:

1. See the Inserting a Battery section for instructions.

2. Push the Power switch that is located in the back of the device.

To view the Power switch location, see the Connectors section.

3. The device power LED should lights up to indicate that it is powered on.

It may take approximately two minutes for the device to power up.

SA 2100 User Guide 24

Positioning Your Router

The router allows you to access your network almost anywhere within a given operating range.
However, this range depends on where you place your router. The placement of furniture, the thickness
of walls, and the number of walls a signal must travel through can limit this range.

For best results, place your router:

l

Away from interference such as microwaves, ceiling fans, security systems, or cordless phones

l

Away from large containers of glass or concrete (fish tanks, mirrors, brick or concrete walls)

l

Away from large metal surfaces (cook tops, metal doors, aluminum studs, appliances)

l

Close to a window but out of the way of direct sunlight (great for 4G reception)

l

Close to an AC outlet and near Ethernet computer cables

l

In an elevated location

l

In line-of-sight to wireless devices

l

Near the computers or other devices that communicate with the router

l

On an upper floor (if applicable)

When using multiple points of access, use different radio frequency channels for adjacent access points.
We recommend leaving 5 spaces between channels (1 and 6, or 3 and 8).

SA 2100 User Guide 25

Connecting to the SA 2100 Router

Users can connect to the SA 2100 router using either USB cable or Wi-Fi connection.

Connecting using USB

To connect using USB:

1. Install the USB and network adapter drivers using the driver installation executable file provided
by Novatel Wireless. (Detailed instructions for installing these drivers are provided in the Driver

Installation section of this document.)

2. Ensure the SA 2100 router is powered on.

3. Connect the router to a USB port on the computer using a micro-USB cable.

Connecting using Wi-Fi

To connect using Wi-Fi:

1. Ensure the SA 2100 router is powered on.

2. Connect to the router using the SSID and WPA key information provided on the label.

SA 2100 User Guide 26