Novatel Broadband2Go User Manual
Please save this User Guide to your computer’s
hard drive for future reference.
©2009. Novatel Wireless, Inc. All rights reserved. Ovation and Novatel Wireless names and logos are
trademarks of Novatel Wireless. VIRGIN and the Virgin signature logo are registered trademarks of Virgin
Enterprises Limited and are used under license by Virgin Mobile USA, L.P. All other brands and trademarks
are trademarks of their respective holders.
PN 90025577_R1_052609
Table of Contents
Welcome ............................................................................... 3
Broadband2Go Features ...............................................................................................4
Package Contents .........................................................................................................6
Your Virgin Mobile USA MC760 Modem ........................................................................7
Accessories ..........................................................................................................8
Care of Your Modem ...................................................................................................10
USB Modem Basics ..................................................................................................... 11
Daily Use ............................................................................................................11
LED States ..........................................................................................................12
Properly Insert the Modem ................................................................................ 12
Properly Remove the Device ..............................................................................13
Using the microSDHC Memory Card ...........................................................................14
Inserting and Removing a microSDHC Card........................................................14
Working with Files on the microSDHC Card ........................................................ 16
Set Up & Connect................................................................. 19
Software Overview .................................................................................................... 20
Using the Broadband2Go software ............................................................................. 21
Connecting to the Network ................................................................................21
Using the Connection Manager ..........................................................................23
Using the system tray icon ................................................................................ 25
The Broadband2Go menus .........................................................................................26
Settings .............................................................................................................27
Languages .........................................................................................................33
Program Modem................................................................................................33
Device Properties ...............................................................................................34
Radio Enable/Disable ......................................................................................... 34
About ................................................................................................................35
Troubleshooting .................................................................. 37
Troubleshooting .........................................................................................................38
Uninstall and reinstall the software ...........................................................................41
Reference ........................................................................... 43
Safety and Liability ....................................................................................................44
Product Specifications ................................................................................................47
System Requirements ........................................................................................ 47
Technical Specifications .....................................................................................47
Regulatory .................................................................................................................49
Limited Warranty and Liability ................................................................................... 56
Congratulations on purchasing a broadband
modem by Novatel Wireless
This Modem operates over high-speed networks enabling you to
connect at high speeds to the Internet or your corporate Intranet,
and access your email while you are away from the office.
Patents and licenses
Licensed by QUALCOMM Incorporated under one or more of the
following Patents:
4,901,307 5,490,165 5,056,109
5,504,773 5,101,501
5,506,865 5,109,390 5,511,073
5,228,054 5,535,239
5,267,261 5,544,196 5,267,262
5,568,483 5,337,338
5,600,754 5,414,796 5,657,420
5,416,797 5,659,569
5,710,784 5,778,338
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted
by Novatel Wireless and/or Novatel Wireless’ suppliers. Although
copyrighted, the software drivers are unpublished and embody
valuable trade secrets proprietary to Novatel Wireless and/or
Novatel Wireless’ suppliers. The disassembly, decompilation, and/
or reverse engineering of the software drivers for any purpose is
strictly prohibited by international law. The copying of the software
drivers, except for a reasonable number of back-up copies is strictly
prohibited by international law. It is forbidden by international
law to provide access to the software drivers to any person for any
purpose other than processing the internal data for the intended
use of the software drivers.
1
U. S. Government Restricted Rights Clause
The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation. U.S.
Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer
the software drivers or Derivative Works to any country where such
transfer is prohibited by the United States Export Administration
Act, or any successor legislation, or in violation of the laws of any
other country.
Please visit www.novatelwireless.com for the latest information
about your device.
About this Guide
Thank you for choosing Virgin Mobile and welcome to the MC760
Modem and Broadband2Go User Guide. The Broadband2Go
software works with your Broadband2Go device to enable you to
access the Internet from wherever you want. Work, shop, play, chat,
and more – all on the go. This device can also be used as a USB
mass storage device that allows you to read and write data onto a
microSDHC card.
This User Guide outlines the features and use of the device and
Broadband2Go.
Welcome – This chapter provides information about
the modem, daily use information, and about using the
microSDHC card capabilities.
Configure and Connect – This chapter provides instructions
for managing and configuring your Internet connection and
using the features of Broadband2Go.
Troubleshooting – This chapter provides troubleshooting
information for your Broadband2Go. In addition, instructions
for uninstalling the software are contained here.
Reference – This chapter contains a safety and regulatory
information, product specifications, a glossary and the
warranty statement.
1
2
3
4
Welcome
Broadband2Go Features
Package Contents
Your Virgin Mobile USA MC760 Modem
Care of your Modem
USB Modem Basics
Using the microSDHC Memory Card
1
4
Broadband2Go Features
Thank you for choosing the advanced and compact MC760
Modem with microSDHC™ memory support by Novatel Wireless!
This 2-in-1 mini device empowers you with high-speed data
access on the Virgin Mobile USA Broadband2Go wireless data
network, and it provides removable memory storage options in
one convenient and compact USB package. Along with the many
advanced features of Broadband2Go, such as data speeds up to
1.4Mbps, this device offers:
• High Speed Wireless Data (Broadband2Go)
The Broadband2Go device gives you access to the latest in
CDMA EV-DO technology, referred to as Rev A, resulting in
higher data rates and higher system capacity that enable richer
applications and services.
• Optional microSDHC Memory Storage
Optional removable memory storage makes life on the go more
convenient than ever. Save and transport important files such as
documents, music, and pictures on microSDHC cards.
• Thumb-Size USB (Universal Serial Bus)
Only a couple of inches in size, the universal form factor makes
wireless Broadband2Go and file storage more convenient than
ever.
• NovaSpeed® Technology
NovaSpeed, a patent-pending software from Novatel Wireless,
enhances simultaneous upload and download performance
significantly. With NovaSpeed built into the device, streaming
video, online gaming, large file transfers and other online
activities experience minimal interruptions or buffering.
5
• Intuitive Broadband2Go Software
Built-in for automatic installation without a CD and easy
navigation on Windows Vista and XP (SP2 or higher).
• Additional features include:
• Advanced embedded antenna design
• VPN capability
• Auto connectivity options
• NDIS configuration
• External antenna connector
6
Package Contents
The Virgin Mobile USA Broadband2Go package includes:
• Virgin Mobile USA MC760 Broadband2Go device
• Broadband2Go software (on device)
• Broadband2Go Quick Start Guide
• Broadband2Go Product User Guide (on device)
• Lanyard
In addition, you can purchase these optional accessories for use
with the modem:
• External Antenna – Provides improved performance in fringe
areas.
• microSDHC card – up to 16 GB. Used for file transfer and sharing.
7
Your Virgin Mobile USA MC760 Modem
Your device has the following parts:
➊
➋
➌
➎
➏
➍
1. USB Connector Attaches to the computer USB port.
2. LED Indicator Provides status information.
3. External Antenna Connector For optional external antenna
4. Accessory Hook Permits use of lanyard or key chain
accessories for portability of your
device.
5. Protective Cap Protects USB Connector from debris
and damage when not in use.
6. microSDHC memory card slot Accommodates optional microSDHC
cards up to 16GB.
8
Accessories
Lanyard
A lanyard is included in the MC760 Modem package. This accessory
provides convenient portability while on the go.
IMPORTANT: Do not wear the lanyard and the MC760
Modem around rotating machinery or during sleep.
To attach the lanyard to the MC760 Modem
1. Locate the accessory hook on the device and the protective cap.
2. Pinch the looped thread on the lanyard or key chain and feed
through the accessory hook in the protective cap.
3. Pinch the looped thread on the lanyard or key chain and insert
into the accessory hook hole on the device until it exits through
the other side.
4. Insert the end of the Lanyard and the protective cap through
the loop and pull to tighten.
9
Optional External Antenna
The modem can use an optional external antenna (purchased
separately) to increase performance in fringe reception areas.
To access the External Antenna Connector:
1. Locate the External Antenna Connector on the side of the
device.
2. Remove the rubber protector to expose the External Antenna
Connector. (Keep the rubber protector in a safe place for future
use in order to protect the External Antenna Connector from
debris when not in use).
10
Care of Your Modem
As with any electronic device, the MC760 Broadband2Go device
must be handled with care to ensure reliable operation. Follow
these guidelines:
• Do not apply adhesive labels to your device; they may cause it
to potentially overheat and could alter the performance of the
antenna.
• The USB connector should plug easily into your computer’s
Type A USB port. Forcing the device into a port may damage the
connector.
• Protect your device from liquids, dust and excessive heat.
• Do not leave the device in a closed car.
• Store your device in a safe place when not in use.
• Operating Temperature: 0°C to 45°C (32°F to 113°F)
• Storage Temperature: –20°C to 65°C (–4°F to 149°F)
11
USB Modem Basics
Daily Use
After you have set up and configured your modem and installed
the Broadband2Go software, daily use is simple and easy.
When you connect the device, the following should occur:
• The label of the device should be facing up when it is connected
to most computers.
• The device has power as soon as you connect it to the USB port
of your computer. Although the device has power, it does not
automatically connect to the Internet.
• The LED indicator on the device lights up.
• If sound effects are enabled, the computer may beep.
• The Broadband2Go software starts (unless the auto-launch
feature has been disabled).
• Use the software to connect to the network.
12
LED States
The MC760 Broadband2Go is designed with an LED status light
that indicates if the device has power and gives the current
connection status.
No Light No Power - Device off
Green Modem Solid
Modem has power but is not
transmitting or receiving
Slow Blinking Searching for CDMA network
Intermittent Blinking
Connected. Blinking rate relates
to data speed.
Red Service Solid No Service
Amber Error Solid Error, reset modem
Properly Insert the Modem
1. Remove the protective cap from the device.
2. Grip the device by its sides and gently insert it into the USB port.
The device should fit easily into the USB port.
Important: Do not force the device into the USB port as
this may damage both the device and the USB port.
If you have difficulty:
– Turn the device over and try again.
– Verify that you are using a USB port.
3. The hardware icon appears in the Windows notification area
(system tray).
13
Properly Remove the Device
Before removing the modem, disconnect from the network
and exit the Broadband2Go software. Or you can wait until the
computer has shut down and remove the modem then.
IMPORTANT: Verify that all file transfers to the microSDHC
card are complete before removing the device, otherwise
you are at risk of losing data.
The device’s USB technology allows you to safely remove it at any
time when you are not connected to the network. These are the
recommended ways to remove the device.
Quick Removal
1. End your Broadband2Go session by selecting Disconnect from the
Broadband2Go software.
2. Simply grip the device on both sides and pull straight out to
avoid damaging the USB connectors.
Standard Unplug/Eject Hardware Removal
1. End your Broadband2Go session by selecting Disconnect from the
Broadband2Go software.
2. Exit the Broadband2Go software to ensure that the device is
powered off.
NOTE:
3. Right-click the Safely Remove Hardware icon in the notification
area, click Safely Remove Hardware, select the device, and then click
Stop.
4. Simply grip the device on both sides and pull straight out to
avoid damaging the USB connectors.
Avoid removing the device before your Internet connection is terminated, as the
operating system may occasionally have issues such as freezing or automatic
shutdowns.
14
Using the microSDHC Memory Card
The device is equipped with removable, hot-swappable memory
storage using a microSDHC card (sold separately). This feature
allows you to use your modem for connectivity and simultaneously
as an external flash drive.
Inserting and Removing a microSDHC Card
To insert the microSDHC card:
1. Locate the microSDHC port as depicted in the figure below.
2. The modem is shipped with a plastic “blank” in the micrsoSDHC
slot. Remove microSDHC card blank by gently pushing it in
slightly and letting go.
3. Line up the microSDHC card with the port, with the gold contact
points facing up.
4. Gently push in the microSDHC card until it clicks into place.
NOTE:
Do not force the microSDHC card into the microSDHC slot.
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