Check all rooftop units (RTUs) and IOMs to
determine where communication loss is occurring.
Remove the bottom cover from the
Savvy to access the transition
board, disconnect the wires on
Terminals 39, 40, and 41, and
remove and reinstall the Savvy
electronics assembly.
Are the IOMs communicating?
Use the Communications Loss
troubleshooting procedures
provided in the appropriate
ETM Service Manual.
Network Communications Loss
Troubleshooting Chart
NO
If no RTUs or IOMs
are communicating
If no RTUs are communicating
but all IOMs are communicating
If some RTUs are communicating
and IOMs are communicating
intermittently
If some RTUs are communicating
and all IOMs are communicating
Check the RTUs/ETMs, circuit
breakers, disconnects, and
smoke detectors.
Are the RTUs/ETMs powered
and the IOMs communicating?
Make sure the RTUs/ETMs
are addressed correctly.
Refer to the appropriate
ETM Service Manual for
address information.
Replace the Savvy with
an identical model and
make sure it operates.
Remove the bottom cover from the
Savvy to access the transition
board, disconnect the wires on
Terminals 39, 40, and 41, and meter
the wires + to shield and – to shield.
Is 2.5 VDC present?
Power up the RTUs or
repair them, as necessary.
If the voltage on the wires is incorrect,
check the communication voltage at
each ETM. Start at any RTU and
remove the communication wires from
the ETM communication terminals.
Meter the terminals between + to
shield and – to shield.
Is 2.5 VDC present on the terminal
strip and terminals?
If ETMs are powered/
IOMs are communicating
If none of the RTUs
have power
YES
If there is no voltage on the terminal
strip, replace the ETM with an
identical model and make sure the
replacement operates properly.
If 2.5 VDC is present on the
terminals, reconnect the wires and
proceed to the next RTU. Continue
to meter each unit.
If 2.5 VDC is present on all terminals
on each ETM, the communication
wire is shorted. Check each wire for
a short to ground.
Terminal Strip Terminals
120 VAC to any terminal. Do not connect AC voltage to
Module Network Class 2 communication terminals. Do not
connect DC voltage to module output Class 2 terminals (the
triacs will not work). Do not ground the transformer for
this module to the secondary side.
The Network Communications Loss and Telephone Communications Loss
troubleshooting charts included in this document can be used to troubleshoot
communications loss.