Norton SYSTEMWORKS User Manual

User Guide

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Norton SystemWorks™ Standard Edition
User Guide

The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.

Documentation version 12.0

Copyright © 2008 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,
Norton AntiSpam, Norton AntiVirus, Norton Internet Security,
Norton 360, and Norton SystemWorks are trademarks orregistered
trademarks of Symantec Corporation or its affiliates in the U.S. and
other countries. Windows is a trademark of Microsoft Corporation.
Other names may be trademarks of their respective owners.

The product described in this documentisdistributedunder licenses
restricting its use, copying, distribution, and decompilation/reverse
engineering. No part of this document may be reproduced in any
form by any means without priorwrittenauthorizationof Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, AREDISCLAIMED,EXCEPT TO THE EXTENT
THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS
DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be
commercial computer software as definedinFAR12.212 and subject
to restricted rights as definedinFARSection 52.227-19 "Commercial
Computer Software - Restricted Rights" and DFARS 227.7202,
"Rights in Commercial ComputerSoftwareor Commercial Computer
Software Documentation", as applicable, and any successor
regulations. Any use, modification, reproduction release,
performance, display or disclosure of the Licensed Software and
Documentation by the U.S.Governmentshallbe solely in accordance
with the terms of this Agreement.

Symantec Corporation
20330 Stevens Creek Blvd.
Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License Agreement

Norton SystemWorks™ Standard Edition

IMPORTANT: PLEASE READ THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT (“LICENSE AGREEMENT”)
CAREFULLY BEFORE USING THE
SOFTWARE (AS DEFINED BELOW).
SYMANTEC CORPORATION, IF YOU ARE
LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU
ARE LOCATED IN THE ASIA PACIFIC RIM
OR JAPAN; OR SYMANTECLIMITED,IF YOU
ARE LOCATED IN EUROPE, THE MIDDLE
EAST OR AFRICA (“SYMANTEC”) IS
WILLING TO LICENSE THE SOFTWARE TO
YOU AS THE INDIVIDUAL, THE COMPANY,
OR THE LEGAL ENTITY THAT WILL BE
UTILIZING THE SOFTWARE (REFERENCED
BELOW AS “YOU” OR “YOUR”) ONLY ON
THE CONDITION THAT YOU ACCEPT ALL
OF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU
AND SYMANTEC. BY OPENING THIS
PACKAGE, BREAKING THESEAL,CLICKING
THE “I AGREE” OR “YES” BUTTON OR
OTHERWISE INDICATING ASSENT
ELECTRONICALLY, OR LOADING THE
SOFTWARE, YOU AGREE TO THE TERMS
AND CONDITIONS OF THIS LICENSE
AGREEMENT. IF YOU DO NOT AGREE TO
THESE TERMS AND CONDITIONS, CLICK
THE “CANCEL” OR “NO” BUTTON OR
OTHERWISE INDICATE REFUSAL, MAKE
NO FURTHERUSEOF THE SOFTWARE, AND
CONTACT YOUR VENDOR OR SYMANTEC
CUSTOMER SERVICE,USINGTHE CONTACT
DETAILS IN SECTION 10 OF THIS LICENSE
AGREEMENT, FOR INFORMATIONON HOW
TO OBTAIN AREFUNDOF THE MONEY YOU
PAID FOR THESOFTWARE(LESS SHIPPING,
HANDLING, AND ANY APPLICABLE TAXES
EXCEPT IN CERTAIN STATES AND
COUNTRIES WHERESHIPPING,HANDLING,
AND TAXES ARE REFUNDABLE) AT ANY
TIME DURING THE SIXTY(60)DAY PERIOD
FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including any accompanying
features and services) and documentation
(including any product packaging) (the
“Documentation”), that accompanies this

License Agreement (collectively the
“Software”) is the property of Symantec or
its licensors, and is protected by copyright
law. Although Symantec continues to own
the Software, after Your acceptance of this
License Agreement You will have certain
rights to use the Software duringtheService
Period. The “Service Period” shall begin on
the date of Your initial installation of the
Software, regardless of the numberofcopies
that You are permitted to use in accordance
with Section 1.A of this License Agreement,
and shall last for the period of time set forth
in the Documentation or the applicable
transaction documentation from the
authorized distributor or reseller from which
You obtained the Software. The Software
may automatically deactivate and become
non-operational at the end of the Service
Period, and You will not be entitled to receive
any feature or content updates to the
Software unless the Service Period is
renewed. Subscriptions for renewals of the
Service Period will be available in accordance
with Symantec’s support policy posted at:

http://www.symantec.com/techsupp
/support_policy.html.

This License Agreement governs any
releases, revisions, updates or enhancements
to the Software that Symantec may make
available to You. Except as may be modified
by the Documentation, and subject to
Symantec’s right to terminate for Your
breach pursuant to Section 9, Your rights
and obligations under this License
Agreement with respect to the use of this
Software are as follows.

During the Service Period, You
may:

A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributor or reseller from which
You obtained the Software, You may use the
Software in accordance with such
specifications;

B. make one copy of the Software for back-up
or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
purposes;

C. use the Software on a network, provided
that You have a licensed copy of the Software
for each computer that can access the
Software over that network;

D. permanently transfer all of Your rights in
the Software granted under this License
Agreement to another person or entity,
provided that You retain no copies of the
Software and the transferee agrees to the
terms of this License Agreement. Partial
transfer of Your rights under this License
Agreement shall not be permitted. For
example, if the applicable documentation
grants You the right to use multiple copies
of the Software, only a transfer of the rights
to use all such copies of the Software would
be valid; and

E. use the Software in accordance with any
additional permitted uses which may be set
forth below.

You may not, nor may you permit
any other person to:

A. sublicense, rent or lease any portion of the
Software;

B. reverse engineer, decompile,disassemble,
modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;

C. use the Software as part of a facility
management, timesharing, service provider
or service bureau arrangement; or

D. use the Software in any manner that is not
permitted pursuant to this License
Agreement.

2. Software Feature and Content
Updates:

A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes such featuresavailable
with the Software during Your Service
Period. Symantec continually strives to
improve the usability andperformanceof its
products and services. In order to optimize
the Software Symantec may, at its discretion

and without notice, add, modify or remove
features from the Software at any time.

B. Certain Software uses content that is
updated from time to time, including but not
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewallsoftware
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates” (or alternatively referred to as
“Protection Updates” or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.

3. Product Installation; Required
Activation:

A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.

B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may usethesemeasures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configuration in the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to

function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:

Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.

Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose of evaluating and
improving the ability of Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.

Portable executable files that are identified
as potential malware, including information
on the actions taken by such files at the time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected filescould
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function may be deactivated afterinstallation
by following the instructions in the
Documentation for applicable products.

The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. You may change the account name
at any time after installation of the Software
(recommended).

Other general, statistical information used
for license administration, product analysis,
and for improving productfunctionality.This
information will not be correlated with any
personally identifiable information.

The collected information as set out above
is necessary for the purpose of optimizing
the functionality of Symantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may have less protective data protectionlaws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information, if transferred, receives
an adequate level of protection.

Symantec may disclose the collected
information if asked to do so by a law
enforcement official as required or permitted
by law or in response to a subpoena or other
legal process. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze such information for these purposes.

5. Sixty (60) Day Money Back
Guarantee:

If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicabletaxes
except in certain states and countries where
shipping, handling and taxes are refundable)

at any time during the sixty (60) day period
following the date of purchase.

6. Limited Warranty:

Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software willmeetYour requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE ANDINLIEU OF
ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATETOSTATE AND COUNTRY TO
COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT
ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OFITS ESSENTIAL PURPOSE,
IN NO EVENT WILL SYMANTEC OR ITS
LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
SIMILAR DAMAGES, INCLUDINGANYLOST
PROFITS OR LOST DATA ARISING OUT OF
THE USE OR INABILITY TO USE THE
SOFTWARE EVENIFSYMANTEC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’ LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.

8. U.S. Government Restricted
Rights:

The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software or CommercialComputer
Software Documentation”, as applicable, and
any successor regulations. Any use,
modification, reproduction release,
performance, display or disclosure of the
Software by the U.S. Government shall be
solely in accordance with the terms of this
License Agreement.

9. Export Regulation:

You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
be subject to the import and export laws of
the United States, specifically the U.S. Export
Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for
which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES,DRONES,OR SPACE LAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.

10. General:

TThis License Agreement will be governed
by the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneousoral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a writtendocument
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at

http://www.symantec.com

CPS / S 2.0 / USE

Additional terms and conditions:

In addition to Section 1 above, the following
terms and conditions will also apply to Your
use of the Software:

Symantec’s sole discretion without any
guarantee or warranty of any kind. It is solely
Your responsibility to complete a backup of
all Your existing data, softwareandprograms
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.

CPS / S 1.1 / NSW STANDARD

Technical Support:

In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “TechnicalSupport”).Any
such Technical Support shall be provided in

Contents

Chapter 1 Installation ... ... . ... . ... .... ... . ... . ... .... ... . ... . .. 11

Before you begin .. ... . ... . ... ... . ... . ... .... ... . ... . .. 11

Installing and activating Norton

SystemWorks Standard Edition ... . ... . ... .. 12

If the opening panel does not appear .. ... ... . ... . 13

Installing Norton AntiVirus .. ... . ... .... ... . ... . ... 13

Installing Norton SystemWorks options

after installation . ... . ... .... ... . ... . ... .... ... . . 13

Installing components after

installation .... ... . ... . ... .... ... . ... . ... .... ... . 15

Chapter 2 Getting Started ... . ... .... ... . ... . ... .... ... . ... . ... 17

Starting Norton SystemWorks Standard

Edition ..... ... . ... . ... .... ... . ... . ... .... ... . ... . . 17

Activating your product . ... .... ... . ... . ... ... . ... . .. 18

Exploring the main window .. .. . . ... . ... .... ... . ... 18

For more information .. ... . ... .... ... . ... . ... .... ... 19

Chapter 3 Responding to emergencies ... ... . ... . ... .... .. 23

Using the Norton Recovery Tool if you

cannot install the product .. . ... ... . ... . ... ... 23

Service and Support Solutions ... ... . ... . ... .. . . ... . ... .... ... . ... . ... 25

Index . ... . ... . ... ... . ... . ... .... ... . ... . ... .... ... . ... . ... .... ... . ... . ... ... . ... 31

Contents10

Installation

This chapter includes the following topics:

1 Before you begin

1 Installing and activating Norton SystemWorks

Standard Edition

1 If the opening panel does not appear

1 Installing Norton AntiVirus

1 Installing Norton SystemWorks options after

installation

1 Installing components after installation

Before you begin

1

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

Norton SystemWorks Standard Edition contains an
antivirus program. If you have other antivirus
programs that are installed on your computer, an
uninstall panel may appear to help you remove them.
Symantec strongly recommends that you remove the
other antivirus programs. Follow the instructions on
the uninstall panel.

Installation

12

Installing and activating Norton SystemWorks Standard Edition

Do not install this product if you think that there is
lost or destroyed data on your computer, or a problem
with your disk drive.

During installation, Microsoft messages may appear.

w

Follow Microsoft's on-screen instructions before you
continue the installation of Norton SystemWorks
Standard Edition.

Installing and activating Norton
SystemWorks Standard Edition

You can install Norton SystemWorks Standard Edition
from a CD or from a file that you download

To install and activate Norton SystemWorks Standard
Edition

1

Do one of the following:

1 If you install from a CD, insert the CD into the

CD-ROM drive.

1 If you downloaded your copy of Norton

SystemWorks Standard Edition, double-click the
file that you downloaded.

See “If the opening

panel does not
appear” on page 13.

2

In the opening panel, click Install Norton
SystemWorks.

3

Read the License Agreement, type your Product Key
if prompted, and then click I Agree.
If you do not accept the License Agreement, you
cannot continue the installation.

4

In the Installation Options panel, review the options,
and then click Next. The installation takes a few
minutes.

5

In the Installation Confirmation panel, click Finish.

6

In the Activation panel, click Finish.

If the opening panel does not appear

If the opening panel does not appear

Sometimes a computer's CD-ROM drive does not
automatically run a CD.

To start the installation from the product CD

1

On your desktop, double-click My Computer.

2

In the My Computer window, double-click the icon
for your CD-ROM drive.

3

In the list of files, double-click Setup.exe.

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD or from a
file that you downloaded.

To install Norton AntiVirus

1

Do one of the following:

1 If you install from a CD, insert the Norton

SystemWorks Standard Edition CD into the
CD-ROM drive.

1 If you downloaded your copy of Norton

SystemWorks Standard Edition, double click the
file that you downloaded.

2

In the opening panel, click Install NortonAntiVirus

3

Follow the on-screen instructions

13Installation

Installing Norton SystemWorks options after installation

When you install Norton SystemWorks Standard
Edition, the Installation Options panel provides a list
of options that you can install. If you choose not to
install these options during installation of the product,
you can add them later by using your CD.

Installation

14

Installing Norton SystemWorks options after installation

If you downloaded Norton SystemWorks Standard
Edition, you can access these options from the file that
you downloaded.

To install Norton SystemWorks options after product
installation by using the CD

1

Insert the Norton SystemWorks Standard Edition
CD into your computer's CD ROM drive.

2

In the opening panel, click Install Norton
SystemWorks.

3

In the Modify Installation panel, click Modify.

4

In the Installation Options panel, ensure that the
components that you want to install are checked,
click Next, and then follow the on-screen
instructions.

To install Norton SystemWorks options after installation
by using downloaded files on Windows XP

1

On your desktop, click Start > Settings > Control
Panel > Add or Remove Programs.

2

In the Add or Remove Programs panel, click Norton
SystemWorks, and then click Change.

3

In the Modify Installation panel, click Modify.

4

In the Installation Options panel, ensure that the
components you want to install are checked, click
Next, and then follow the on-screen instructions.

To install Norton SystemWorks options after installation
by using downloaded files on Windows Vista

1

On your desktop, click Start > Control Panel >
Programs and Features.

2

In the Programs and Features panel, click Norton
SystemWorks, and then click Change.

3

In the Modify Installation panel, click Modify.

4

In the Installation Options panel, ensure that the
components you want to install are checked, click
Next, and then follow the on-screen instructions.

Installing components after installation

Installing components after installation

The opening panel provides a list of components that
you can install or choose not to install. Each component
must be installed separately.

If you downloaded Norton SystemWorks Standard
Edition, you can access these components from the file
you downloaded.

To install components after installation by using the CD

1

Insert the Norton SystemWorks Standard Edition
CD into your computer's CD-ROM drive.

2

In the opening panel, click the component that you
want to install.

3

Follow the on-screen instructions.

15Installation

Installation

16

Installing components after installation

Getting Started

2

This chapter includes the following topics:

1 Starting Norton SystemWorks Standard Edition

1 Activating your product

1 Exploring the main window

1 For more information

Starting Norton SystemWorks Standard Edition

Norton SystemWorks Standard Edition protects any
computer on which it is installed. You do not have to
start the program to be protected. If Norton
SystemWorks Standard Edition detects a situation that
requires your attention, a window opens to help you
resolve it.

At any time, you can start Norton SystemWorks
Standard Edition to adjust the settings, review your
protection status, or perform preventive maintenance.
All of the program features can be accessed from the
main window.

Getting Started

18

Activating your product

To start Norton SystemWorks Standard Edition

4

Do one of the following:

1 In the Windows notification area, double-click

the Norton SystemWorks Standard Edition
icon.

1 On the Windows taskbar, click Start > All

Programs > Norton SystemWorks > Norton
SystemWorks.

Activating your product

Product activation reduces software piracy and ensures
that you use authentic Symantec software.

You must activate your product within the time period

w

that is specified, or your product stops working.

You can activate your product directly from the
Activate Now button in the main window. Activation
should take only a few minutes.

To activate your product from the main window

1

In the main window, click Activate Now.

2

In the window that appears, provide the Product
Key and then click Next.

3

In the Activation Successful window, click Finish.

Exploring the main window

When you start Norton SystemWorks Standard Edition,
the main window opens. The main window provides
access to all Norton SystemWorks Standard Edition
features, options, Help, and Support.

To explore the main window

1

Start Norton SystemWorks Standard Edition

For more information

2

On the top of the main window, click the link that
you want to explore. Your options are:

19Getting Started

Help & Support

3

In the center of the main window, click the option
that you want to explore. Your options are:

Tasks

Administration

For more information

The product documentation helps you use Norton
SystemWorks Standard Edition. You can find the
information that you need on your computer and on
the Symantec Web site.

Accessing Help

Help is available throughout your Symantec product.
Help provides links to information that assists you with
the specific tasks that you want to complete. The online
Help provides a guide to all of the product features and
tasks that you can complete.

To access Help

1

At the top of the main window, click Help &
Support.

2

In the drop-down menu, click Help.

Lets you view the Norton Support
page, the Norton Help Center, and
the About Norton SystemWorks
Standard Edition information

Lets you run the tasks that are
specific to your product

Lets you run LiveUpdate and a One
Button Checkup repair history report

Getting Started

20

For more information

3

In the Help window, in the left pane, click a tab. Your
options are:

Displays Help by topicContents

Index

Search

You can print any Help topic.

To print a Help topic

1

In the Help window, click the Contents tab.

2

In the Contents list, select the topic that you want
to print, and then click Print.

3

Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.

4

Click OK.

Accessing the user guide PDF

You can find the Norton SystemWorks Standard Edition
User Guide on the CD in PDF format. You must have

Adobe® Reader® installed on your computer to read the
PDF.

If you purchased this product as a download, the PDF

w

and Adobe Reader are not included. You must download
the PDF from the Symantec Web site and Adobe Reader
from the Adobe Web site.

To install Adobe Reader from the CD

1

Insert the CD into the CD-ROM drive.

2

In the window that appears, click Browse CD.

3

In the CD window, double-click the Manual folder.

4

If applicable, double-click the Adobe folder.

5

Double-click the program file.

Lists all keywords for the Help topics
in alphabetical order

Opens a search box in which you can
type a word or a phrase

6

Follow the on-screen instructions to select a folder
for Adobe Reader, and then complete the
installation.

After you install the Adobe Reader, you can read the
PDF from the CD.

To read the user guide PDF from the CD

1

Insert the CD into the CD-ROM drive.

2

In the window that appears, click Browse CD.

3

In the CD window, double-click the Manual folder.

4

Double-click the PDF.

You can also copy the user guide to your computer and
read it from there.

To read the user guide that you copied to your computer

1

Go to the location into which you copied the PDF.

2

Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site from your
product or from a browser.

To access the Symantec Web site from your product

1

A the top of the main window, click the Help &
Support.

2

In the drop-down menu, click Technical Support.

To access the Symantec Web site in your browser

1

Open your Web browser.

2

Go to the following URL:
www.symantec.com

For more information

21Getting Started

Getting Started

22

For more information

Responding to emergencies

3

This chapter includes the following topics:

1 Using the Norton Recovery Tool if you cannot

install the product

Using the Norton Recovery Tool if you cannot install the product

If the installation of your product fails, you can use
The Norton Recovery Tool on your product CD to check
your computer for risks that may prevent successful
installation.

To use the Norton Recovery Tool

1

Insert your product CD into the CD-ROM drive.

2

Exit all programs, and restart your computer.

3

When you see the message, "Press any key to boot
the computer from CD or DVD," click Enter.

4

In the Norton Recovery Tool window, select your
language, and then click OK.

5

Type your Norton Product Key, and then click I
Agree to accept the License Agreement.

6

Click Start Scan.

7

After the scan is completed, remove the CD from
the CD-ROM drive and restart your computer.

Responding to emergencies

24

Using the Norton Recovery Tool if you cannot install the product

Downloading the Norton Recovery Tool

If the installation of your product fails, you can
download The Norton Recovery Tool.

Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.

To download the Norton Recovery Tool

1

Go to the following Web site:
www.norton.com/recoverytool

2

Follow the on-screen instructions.

Service and Support Solutions

About Support

If you have Norton SystemWorks, Norton 360, Norton
Internet Security or Norton AntiVirus, you can access
Support through the product after it is installed.

For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section.

1 Self Help

1 Contact Support

Support offerings may vary based on the language or

w

product.

Self Help

The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:

1 Find help with your subscription, download, product

activation, or other nontechnical issues.

1 Search our knowledge base for help with technical

issues, such as installing, configuring, or
troubleshooting errors with your Symantec product.

1 Find information about the latest virus threats and

removal tools.

Service and Support Solutions

26

Contact Support

Contact Support

w

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.

Support offerings may vary based on the language or
product.

Following is an overview of our support offerings:

Chat

Email

Phone

To contact a support representative, please visit the
Symantec support Web site at the following URL:

www.symantec.com/globalsupport

Chat in real time with a support
representative.

For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.

Submit your question on our Web
site and receive a response by
email.

Email support has a slower
response time when compared to
chat or phone. Email support is
free.

Speak to a support representative
in real time.

The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.

Support policy

When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
products may still be available through the support
Web site at the following address:

www.symantec.com/globalsupport

Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:

www.symantec.com/supportpolicy

Worldwide service and support

Support solutions vary by country. For the Symantec
and International Partner locations that are outside of
the United States, contact one of the service and
support offices that are listed in this section. You can
also go to the following Web site and select your
language:

www.symantec.com/globalsupport

Support policy

27Service and Support Solutions

Service and Support Solutions

28

Worldwide service and support

Contact informationRegion

For each region, please check the Web site for the
appropriate phone number.

North America

Australia and New
Zealand

Europe, Middle
East, and Africa

Latin America

1 Symantec Corporation

555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp

1 Symantec Australia

Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp

1 Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp

1 Symantec Brasil

Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil

1 Portuguese language support:

http://www.symantec.com/pt/br/norton/support/index.jsp

1 Spanish language support:

http://www.symantec.com/es/mx/norton/support/index.jsp

August 01, 2008

Club Symantec

Join Club Symantec and sign up for your free monthly
newsletter to receive the latest security articles, tips,
and promotions!

For more information, go to the following URL and
select your country in the drop-down menu:

www.clubsymantec.com

Club Symantec

29Service and Support Solutions

Service and Support Solutions

30

Club Symantec

Index

A

activation

alerts 18
procedure 18

Adobe Reader

installing 20
using to view PDF 20

C

CD-ROM

opening screen 13
reading User Guide PDF

from 13

starting installation 13

Club Symantec

security tips 29

Contact

phone 26
support 26

H

Help

accessing 19
printing 19

I

installation

during installation 12
from a downloaded file 12

installation (continued)

from CD 12

problems 23–24
installation problems 13
installing components

using the cd 15
Installing Norton AntiVirus

using CD 13
installing options after installation

using a downloaded file 13

using the CD 13

M

main window

Administration 19

features 18

Help 18

Help & Support 19

options 18

Support 18

Tasks 19

N

newsletter 29
Norton Recovery Tool

downloading 24
Norton SystemWorks Standard

Edition

desktop icon 18

Index32

Norton SystemWorks Standard

Edition (continued)

main window 18
starting 17

S

scans

Norton Recovery Tool 23

Subscription and account

information 21

Support

contact 25

self help 25
Support policy 27
Symantec Web site 21

accessing from your browser 21

Online Virus Encyclopedia 21

T

Technical Support

for Norton SystemWorks

Standard Edition 21

from Symantec 21

U

User Guide PDF

on CD 20

opening 20

foo

Copyright © 2008 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered
trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be tradmarks of their
respective owners.

PN: 14204431