User Guide
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Norton Internet Security™ User Guide
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Documentation version 16.0
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Norton License Agreement
Norton Internet Security™
NORTON LICENSE AGREEMENT Norton
AntiVirus or Norton Internet Security
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content filtering and antiphishing software
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Activation:
A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
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the Software or for purposes of improving
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This Software may contain enforcement
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by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
4. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.
Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose of evaluating and
improving the ability of Symantec’s products
to detect malicious behavior, potentially
fraudulent websites and other Internet
security risks. This information will not be
correlated with any personally identifiable
information.
Portable executable files that are identified
as potential malware, including information
on the actions taken by such files at the time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected filescould
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function may be deactivated afterinstallation
by following the instructions in the
Documentation for applicable products.
The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. You may change the account name
at any time after installation of the Software
(recommended).
Other general, statistical information used
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and for improving productfunctionality.This
information will not be correlated with any
personally identifiable information.
The collected information as set out above
is necessary for the purpose of optimizing
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may be transferred to the Symantec group
in the United States or other countries that
may have less protective data protectionlaws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information, if transferred, receives
an adequate level of protection.
Symantec may disclose the collected
information if asked to do so by a law
enforcement official as required or permitted
by law or in response to a subpoena or other
legal process. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
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may collect, transmit, store, disclose and
analyze such information for these purposes.
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LAW.
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CPS / S 2.0 / USE
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “TechnicalSupport”).Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
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Your responsibility to complete a backup of
all Your existing data, softwareandprograms
before receiving any Technical Support. In
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CPS / S 1.1 / NAV-NIS
Additional Terms and Conditions:
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forth above, the following terms and
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Software:
Technical Support:
In connection with Your use of the Software
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support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
Contents
Chapter 1 Overview ... . ... . ... .... ... . ... . ... .. . . ... . ... .... ... . . 11
About Norton Internet Security .. ... . ... . ... .... .. 11
What is new in Norton Internet
Security ... . ... . ... .... ... . ... . ... .. . . ... . ... .... .. 12
Chapter 2 Activation .. .. . . ... . ... .... ... . ... . ... .... ... . ... . ... .. 15
Before you begin .. ... . ... . ... ... . ... . ... .... ... . ... . .. 15
Activating Norton Internet Security .. . ... .... ... 15
About problems during activation .. .... ... . ... . .. 16
Chapter 3 Getting started ... . ... .... ... . ... . ... .... ... . ... . ... . 17
Starting Norton Internet Security . . ... . ... .... ... 17
Exploring the main window .. .. . . ... . ... .... ... . ... 18
Viewing the protection status of your
computer . . ... . ... .... ... . ... . ... .... ... . ... . ... .. 20
About the Security Status indicator ... ... . ... . ... 20
For more information .. ... . ... .... ... . ... . ... .... ... 21
Service and Support Solutions ... ... . ... . ... .. . . ... . ... .... ... . ... . ... 23
Index . ... . ... . ... ... . ... . ... .... ... . ... . ... .... ... . ... . ... .... ... . ... . ... ... . ... 29
Contents10
Overview
This chapter includes the following topics:
1 About Norton Internet Security
1 What is new in Norton Internet Security
About Norton Internet Security
Norton Internet Security offers fast, comprehensive,
and up-to-the-minute protection against online threats.
It safeguards your computer, your identity, and your
home network without slowing you down.
Re-engineered for faster, fewer scans and rapid
updates, it sets a new standard for speed. Norton
Internet Security makes online shopping, banking, and
browsing safer and more convenient than ever.
Norton Protection System is a multilayered system of
technologies that work in concert to stop threats before
they affect you. Relying on an intelligence-driven
technology, Norton Insight targets only those files at
risk, for faster, fewer, and shorter scans.
Patent-pending browser protection safeguards you
from Web-based attacks. And rapid-pulse updates every
5 minutes to 15 minutes to deliver up-to-the-minute
protection against new threats.
1
Overview
12
What is new in Norton Internet Security
What is new in Norton Internet Security
This version of offers the following new features:
Norton Insight
Pulse Updates
Silent Mode
Improved Norton Identity
Safe
Norton Protection System
Botnet Detection
Real-Time SONAR
Technology (Symantec
Online Network for
Advanced Response)
Delivers innovative
intelligence-driven technology
for faster, fewer, shorter scans
Updates every 5 to 15 minutes
to provide up-to-the minute
protection against new threats
Suspends alerts and updates to
avoid interrupting or slowing
games and movies
Protects your personal
information and safeguards your
identity when you buy, bank, and
browse online
Multilayered protection working
in concert to stop threats before
they affect you
Helps prevent others from taking
control of your PC, accessing
your private information, or
using your computer to host an
attack
Detects emerging viruses
without the need for traditional
updates or signature-based
definitions
What is new in Norton Internet Security
13Overview
Smart Scheduler
Parental Controls
Wireless Network Security
Automatic File Sharing
Control
Runs quietly in the background
to let you work and play without
disruption
Lets you create individual user
settings and profiles that can
also be copied to additional PCs
Automatically conceals and
secures your PC on public Wi-Fi
networks
Automatically configures your
networks to allow file sharing
access if the network is secure
Overview
14
What is new in Norton Internet Security
Activation
This chapter includes the following topics:
1 Before you begin
1 Activating Norton Internet Security
1 About problems during activation
Before you begin
Before you begin, you should close all programs and
files that are open on your computer and ensure that
you are connected to the Internet.
During activation, Microsoft messages may appear.
w
Follow Microsoft's on-screen instructions before you
continue to activate Norton Internet Security.
2
Activating Norton Internet Security
Norton Internet Security is already installed on your
computer, but you must configure it. If you do not
activate the product within the specific time period,
the product will stop working.
You must be online to activate this product.
w
If you have any difficulty with activation, go to the
Symantec Web site. On the Internet, go to the following
URL:
http://www.symantec.com/support/index.jsp
Activation
16
About problems during activation
To activate Norton Internet Security
1
Click the License Agreement link, and read the
agreement.
2
Click Activate Now.
3
If the Norton Account panel appears, do one of the
following:
1 If you currently have a Norton Account,
complete the Sign in to an existing Norton
Account section.
1 If you want to create a new Norton Account,
complete the Create a Norton Account section.
4
In the Norton Internet Security panel, review your
subscription details.
5
Click Extend now.
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check to see if you have
parental control software, either installed or through
your ISP, that might block the connection.
A connectivity problem may occur if you use parental
control software. If you suspect that parental controls
are blocking the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to sign in to your
parental control software as an administrator or log
on to the Internet through your ISP as an administrator
to change your configuration.
Getting started
3
This chapter includes the following topics:
1 Starting Norton Internet Security
1 Exploring the main window
1 Viewing the protection status of your computer
1 About the Security Status indicator
1 For more information
Starting Norton Internet Security
See “Responding to
Security Status
indicators”
on page 20.
Norton Internet Security protects any computer on
which it is installed. You do not have to start the
program to be protected. If Norton Internet Security
detects a situation that requires your attention, a
window opens to help you resolve it.
At any time, you can start Norton Internet Security to
adjust the settings, review your protection status, or
perform preventive maintenance. All of the program
features can be accessed from the main window.
Getting started
18
Exploring the main window
To start Norton Internet Security
4
Do one of the following:
1 In the Windows notification area, double-click
the Norton Internet Security icon.
1 On the Windows taskbar, click Start > All
Programs >NortonInternetSecurity> Norton
Internet Security.
Exploring the main window
When you start Norton Internet Security, the main
window opens. The main window provides access to
all Norton Internet Security features, options, Help,
and Support.
To explore the main window
See “Starting Norton
Internet Security”
on page 17.
1
Start Norton Internet Security.
2
On the top of the main window, click the link that
you want to explore. Your options are:
Leave Feedback
Norton Account
Help & Support
Lets you submit feedback about your
experience with your Norton product
Lets you manage all of your Norton
product information from one
location
Lets you view the Norton One Click
Support page, the Norton Help
Center, Activation, and the About
Norton Internet Security information
Exploring the main window
3
On the left side of the main window, click the option
that you want to explore. Your options are:
19Getting started
Security Status
Indicator
CPU Usage
Norton Insight
4
In the center of the window, click Settings in the
Lets you view the security status of
your computer
Lets you monitor the overall system
CPU and memory usage and the
Norton-specific CPU and memory
usage
Lets you check the trust level of files
of the processes that are running on
your computer
In addition, you can also view details
such as file name, file path, file
version, and digital signature of a file.
category pane that you want to explore. Your
options are:
Computer
Internet
Identity
Helps you secure the data on your
computer from viruses and other
threats
Helps you secure your system from
threats over the network
Helps you manage your identities and
provide additional security while you
perform online transactions
Getting started
20
Viewing the protection status of your computer
Viewing the protection status of your
computer
The main window acts as a security management
interface. You can access the main features and
monitor the performance of your computer from the
main window.
As you use your computer, the product monitors how
well your computer and activities are protected from
threats, risks, and damage.
The product displays the protection status for selected
w
items only.
To view the protection status of your computer
See “Starting Norton
Internet Security”
on page 17.
1
In the main window, next to an item, click the
information icon.
2
Optionally, do any of the following:
1 To ignore the status of an item that affects your
system's overall health evaluation, click Ignore.
1 To monitor a security item that has been ignored,
click Monitor.
About the Security Status indicator
The Security Status Indicator summarizes your current
protection levels for different activities such as
emailing and Web browsing. It estimates a general level
of protection based on the security programs that are
installed on your computer. The Security Status
Indicator appears on the left side of the main window.
Responding to Security Status indicators
When your system encounters a threat or a risk, the
product displays the security status in the main
window. When a status indicator displays a status, you
can take appropriate action to improve your protection
status. Your protection is based on the programs that
For more information
are installed on your computer. To improve your
protection status, ensure that your installed programs
are up to date.
The status indicator displays the following statuses:
21Getting started
Secure
Attention
At Risk
You can respond to the status indicators directly from
the main window.
To respond to status indicators from the main window
4
In the main window, click Fix Now.
For more information
The product documentation helps you use Norton
Internet Security. You can find the information that
you need on your computer and on the Symantec Web
site.
Indicates that your computer and
activities are protected from
threats, risks, and damage
Indicates that your computer and
activities require attention
Take appropriate action to improve
your protection status.
Indicates that your computer and
activities are at risk
Take immediate action to improve
your protection status.
Accessing Help
Help is available throughout your Symantec product.
Help provides links to information that assists you with
the specific tasks that you want to complete. The online
Getting started
22
For more information
Help provides a guide to all of the product features and
tasks that you can complete.
To access Help
1
At the top of the main window, click Help &
Support.
2
In the drop-down menu, click Help.
3
In the Help window, in the left pane, click a tab. Your
options are:
Displays Help by topicContents
Index
Search
Lists all keywords for the Help topics
in alphabetical order
Opens a search box in which you can
type a word or a phrase
You can print any Help topic.
To print a Help topic
1
In the Help window, click the Contents tab.
2
In the Contents list, select the topic that you want
to print, and then click Print.
3
Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.
4
Click OK.
Service and Support Solutions
About Support
If you have Norton 360, Norton Internet Security or
Norton AntiVirus, you can access Support through the
product after it is installed. See the section "One Click
Support" for more details.
For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section.
1 Self Help
1 Contact Support
Support offerings may vary based on the language or
w
product.
Following are some notes on other versions of
Symantec software:
1 Preinstalled (OEM) software - If you have a valid
subscription to a Norton product that came
pre-installed on your computer, your computer
manufacturer may be able to assist you with
support-related queries.
1 Software downloaded from a service provider - If
you downloaded your Norton product from your
service provider, please refer any product
activation, subscription, and payment queries to
your Internet service provider.
Service and Support Solutions
24
Self Help
One Click Support
Self Help
One Click Support lets you access support from within
your product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email. To
access One Click Support, click Support on the product
interface.
The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:
1 Find help with your subscription, download, product
activation, or other nontechnical issues.
1 Search our knowledge base for help with technical
issues, such as installing, configuring, or
troubleshooting errors with your Symantec product.
1 Find information about the latest virus threats and
removal tools.
You can access the Symantec support Web site at:
www.symantec.com/globalsupport
Contact Support
In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.
Support offerings may vary based on the language or
w
product.
Support policy
Following is an overview of our support offerings:
25Service and Support Solutions
Chat
Email
Phone
Chat in real time with a support
representative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.
Submit your question on our Web
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
Speak to a support representative
in real time.
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
Service and Support Solutions
26
Keeping your subscription current
products may still be available through the support
Web site at the following address:
www.symantec.com/globalsupport
Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:
www.symantec.com/supportpolicy
Keeping your subscription current
Subscription period lengths vary by Symantec product.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you will be unable to obtain updates of
any kind and the software will no longer function.
When you run LiveUpdate near the end of your
subscription period, you are prompted to subscribe for
a nominal charge. Follow the instructions on the screen
to renew.
When you renew your subscription, the protection
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.
Worldwide service and support
Support solutions vary by country. For the Symantec
and International Partner locations that are outside of
the United States, contact one of the service and
support offices that are listed in this section. You can
also go to the following Web site and select your
language:
www.symantec.com/globalsupport
Worldwide service and support
For each region, please check the Web site for the
appropriate phone number.
Contact informationRegion
27Service and Support Solutions
North America
Australia and New
Zealand
Europe, Middle
East, and Africa
Latin America
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp
1 Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp
1 Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil
1 Portuguese language support:
http://www.symantec.com/pt/br/norton/support/index.jsp
1 Spanish language support:
http://www.symantec.com/es/mx/norton/support/index.jsp
August 01, 2008
Service and Support Solutions
28
Club Symantec
Club Symantec
Join Club Symantec and sign up for your free monthly
newsletter to receive the latest security articles, tips,
and promotions!
For more information, go to the following URL and
select your country in the drop-down menu:
www.clubsymantec.com
Index
A
access
support 24
activation problems 16
C
Club Symantec
security tips 28
computer
protection status 20
Contact
phone 24
support 24
H
Help
accessing 21
printing 21
I
install
from a downloaded file 15
problems 15
M
main window
Computer 19
features 18
main window (continued)
Help 18
Help & Support 18
Identity 19
Internet 19
Leave Feedback 18
Network 19
Norton Account 18
options 18
Run Norton Insight 19
Security Status 19
Support 18
N
newsletter 28
Norton Internet Security
icon 18
main window 18
starting 17
O
One Click Support 24
S
Security Status indicator
protection levels 20
responding 20
Support
contact 23
Index30
Support (continued)
self help 23
Support policy 25
T
troubleshooting
activation 16
foo
Copyright © 2008 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered
trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be tradmarks of their
respective owners.
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