Nortel Networks NN43001-106 User Manual

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Nortel Communication Server 1000

Features and Services Fundamentals — Book 2 of 6 (C)

NN43001-106

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Document status: Standard Document version: 02.04 Document date: 9 May 2008

Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed

to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice

Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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Revision History

May 2008

Standard 01.06. This document is up-issued to update the current behavior of CLID with HOLD/RETRIEVE functionality for ISDN interfaces (CR Q01809278-01).

Standard 01.05. This document is up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter in Book 2.

July 2007

Standard 01.04. This document is up-issued to revise the 500 Telephone Features and Bandwidth Management Support for Network Wide Virtual Ofﬁce chapters in Book 1 and revise the Conference Warning Tone Enhancement chapter in Book 2.

June 2007

Standard 01.03. This document is up-issued to revise the Software Licenses chapter in Book 6.

June 2007

Standard 01.02. This document is up-issued to revise the Network Music feature implementation in Book 5.

May 2007

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document is renamed Features and Services Fundamentals (NN43001-106) and contains information previously contained in the following legacy documents, now retired:

•

Features and Services: Book 1 of 3 (A to C) (553-3001-306B1)

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Features and Services: Book 2 of 3 (D to M) (553-3001-306B2)

•

Features and Services: Book 3 of 3 (N to Z) (553-3001-306B3)

Features and Services Fundamentals — Book 2 of 6 (C)

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4 Revision History

This document also includes the following updates:

•

Corrections to Trunk Route Optimization - Before Answer on page 534 (Book 5) and to Trunk Route Optimization - Before Answer on page 540 (Book 5) to address CR Q01527854.

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Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661.

July 2006

Standard 17.00. This document is up-issued to reﬂect the followingchanges:

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Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book

2).

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Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2).

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Addition of M3900 series digital telephone feature reference on pages 341, 342 of the Personal Directory chapter (Book 3).

April 2006

Standard 16.00. This document is up-issued to reﬂect the following changes:

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Addition of keycode commands for CP PIV on pages 595 to 610 (Book

2).

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Addition of IPMG on CS1000E to the following: operating parameters on page 364 (Book 3); and LD 97 on page 379 (Book 3).

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Additions to the following: Call Redirection by Day on page 848 (Book1); the CRDAY prompt on page 852 (Book 1); and Call Redirection by Time of Day on page 858 (Book 1).

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Addition of FlexibleFeature Codes to list on pages 371 to 376 of Flexible Feature Codes chapter (Book 2).

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Correction to Message Intercept for Set Status Lockout on pages 982-983 (Book 2).

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Correction to SECA001 alarm message on page 402 (Book 1).

January 2006

Standard 15.00. This document is up-issued to reﬂect the following changes in content:

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Addition of Converged Ofﬁce feature on page 1247 (Book 1); changes to interactions with Call Forward All Calls on pages 647, 648, 721, 725 (Book 1), and 521 (Book 2).

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Addition of IP Phones to supported sets referenced in Selectable Conferee Display and Disconnect on pages 667 to 700 (Book 3).

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Revision History 5

August 2005

Standard 14.00. This document is up-issued to support Communication Server 1000 Release 4.5.

September 2004

Standard 13.00. This document is up-issued for Communication Server 1000 Release 4.0.

October 2003

Standard 12.00. This document is issued to support Succession 3.0.

November 2002

Standard 11.00. This document is up-issued to support Meridian 1 Release

25.40 and Succession Communication Server for Enterprise (CSE) 1000, Release 2.0. This is book 1 of a 3 book set.

January 2002

Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 1.1.

April 2000

Standard 9.00. This is a global document and is up-issued for Release

25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.

June 1999

Issue 8.00 released as Standard for Generic Release 24.2x.

October 1997

Issue 7.00. This is the Release 23.0x standard version of this document. Certain application-speciﬁc features have been removed from this document and have been placed in their appropriate Nortel Networks technical publications (technical documents). Automatic Call Distribution features can be found in Automatic Call Distribution Feature description 553-2671-110; Call Detail Recording features can be found in Call Detail Recording Description and formats 553-2631-100; Primary Rate Interface features can be found in International ISDN PRI Feature description and administration 553-2901-301; R2MFC and MFC features can be found in Multifrequency

Compelled Signaling 553-2861-100; and DPNSS1 features can be found in DPNSS1 Features and Services 553-3921-300.

August 1996

Issue 6.00. This is the Release 22.0x standard version of this document. The features Automatic Number Identiﬁcation, Automatic Trunk Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway have been incorporated into this document. Accordingly, the following

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

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6 Revision History

Nortel Networks technical publications have been retired to reﬂect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100.

December 1995

Issue 5.00. This is the Release 21.1x standard version of this document.

July 1995

Issue 4.00. This is the Release 21 standard version of this document.

October 1994

Issue 2.0. This is the Release 20.1x soak version of the document.

July 1994

Issue 1.0. This is the Release 20.0x standard version of this document.

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Contents

New in this release 45

Other 45

How to get help 49

Getting help from the Nortel web site 49 Getting help over the telephone from a Nortel Solutions Center 49 Getting help from a specialist by using an Express Routing Code 49 Getting help through a Nortel distributor or reseller 50

Features and Software options 51 Call Forward All Calls 89

Contents 89 Feature description 89 Operating parameters 90 Feature interactions 91

Revision History 45

Advice of Charge for EuroISDN 91 Attendant Alternative Answering 91 Attendant Blocking of Directory Number 91 Attendant Break-In 91 Attendant Break-In to Inquiry Calls 91 Attendant Busy Verify 91 Attendant Overﬂow Position 92 Call Detail Recording on Redirected Incoming Calls 92 Call Forward and Busy Status 92 Call Forward by Call Type 92 Call Forward Destination Deactivation 92 Call Forward External Deny 92 Call Forward/Hunt Override Via Flexible Feature Code 92 Call Forward, Internal Calls 93 Call Forward No Answer 93 Call Forward No Answer, Second Level 93 Call Forward Save on SYSLOAD 93 Call Page Network Wide 93 Call Redirection by Time of Day 93

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Calling Party Name Display Denied 94 Calling Party Privacy 94 Call Forward Busy

Call Waiting Call Waiting Redirection Camp-On

Camp-On, Station 94 China - Attendant Monitor 94 China - Flexible Feature Codes - Customer Call Forward 94 Enhanced Flexible Feature Codes - Customer Call Forward 94 China - Flexible Feature Codes - Outgoing Call Barring 95 Enhanced Flexible Feature - Outgoing Call Barring 95 China - Toll Call Loss Plan 95 Conference 95 Display of Calling Party Denied 95 Do Not Disturb 96 DPNSS1 Diversion 96 Electronic Lock Network Wide/Electronic Lock on Private Lines 96 Flexible Feature Code Boss Secretarial Filtering 96 Flexible Feature Codes 96 Flexible Voice/Data Terminal Number 97 Group Call 97 Group Hunt 97 Hunting 97 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 97 Idle Extension Notiﬁcation 97 Incoming Call Indicator Enhancement 98 ISDN QSIG Call Completion 98 ISDN QSIG Name Display 98 Make Set Busy 98 Message Registration 98 Multi-Party Operations 98 Multiple Appearance Directory Number Redirection Prime 98 Network Intercom (Hot Type D and Hot Type 1 Enhancements) 99 Network Individual Do Not Disturb 99 Night Service Enhancements 99 Paging 99 Periodic Pulse Metering 99 Phantom Terminal Numbers (TNs) 99 Recorded Announcement for Calls Diverted to External Trunks 99 Recovery on Misoperation of Attendant Console 99 Ring Again on No Answer 99 Special preﬁx SPRE access codes 100 Total Redirection Count 100

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Trunk Access Codes 100 User Selectable Call Redirection 100

Feature packaging 100 Feature implementation 100

Task summary list 100

Feature operation 103

Call Forward and Busy Status 105

Contents 105 Feature description 105

Busy Status 106 Call Forward Status 106

Operating parameters 106 Feature interactions 107

Attendant and Network-Wide Remote Call Forward 107 Attendant Blocking of Directory Number 107 Autodial 107 Call Forward All Calls 107 Call Forward/Hunt Override Via Flexible Feature Code 107 Call Forward, Remote (Attendant and Network-Wide) 107 Calling Party Privacy 107 Flexible Feature Code Boss Secretarial Filtering 108 Network Intercom 108 Phantom Terminal Numbers (TNs) 108

Feature packaging 108 Feature implementation 108

Task summary list 108

Feature operation 110

Call Forward Status 110 BFS lamp or LCD states 110

Call Forward Busy 113

Contents 113 Feature description 113 Operating parameters 113 Feature interactions 113

Attendant Alternative Answering 113 Attendant Busy Verify 113 Call Detail Recording on Redirected Incoming Calls 114 Call Forward All Calls 114 Calling Party Privacy 114 Call Waiting for Meridian 1 proprietary telephones 114 Call Waiting for analog (500/2500 type) telephones 114 Camp-On, Station 114 China - Attendant Monitor 114

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China - Toll Call Loss Plan 115 Departmental Listed Directory Number 115 Dial Access to Group Calls 115 Call Forward Busy 115 Dial Access to Group Calls

Group Call 115 Flexible Feature Code Boss Secretarial Filtering 115 Flexible Voice/Data Terminal Number 115 Group Hunt 115 Hot Line 115 Hunting 116 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 116 Incoming Call Indicator Enhancement 116 Lockout, DID Second Degree Busy, and MFE Signaling Treatments 116 Network Intercom 116 Night Service 116 Recorded Announcement for Call Diverted to External Trunks 116 Recovery on Misoperation of Attendant Console 116 Total Redirection Count 116 Trunk Barring 117

Feature packaging 117 Feature implementation 117

Task summary list 117

Feature operation 118

Call Forward by Call Type 119

Contents 119 Feature description 119 Operating parameters 120 Feature interactions 121

Attendant 121 Attendant Alternative Answering 121 Attendant Break-In to Inquiry Calls 121 Automatic Timed Recall 121 Call Forward All Calls 121 Call Forward No Answer 121 Call Forward No Answer, Second Level 122 Call Forward Save on SYSLOAD 122 Call Forward, Break-In and Hunt Internal/External Network Wide 122 Call Redirection by Time of Day 122 Calling Party Name Display Denied 122 Calling Party Privacy 122 Call Transfer

Network Call Transfer 123

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Call Waiting Redirection 123 Conference 123 Direct Inward Dialing (DID) 123 Group Hunting Queuing Limitation Enhancement 123 ISDN Semi Permanent Connections for Australia 124 Message Center 124 Multiple Appearance Directory Numbers 124 Recovery on Misoperation of Attendant Console 124 Trunk Barring 125

Feature packaging 125 Feature implementation 125

Task summary list 125

Feature operation 127

Call Forward Destination Deactivation 129

Contents 129 Feature description 129 Operating parameters 130 Feature interactions 131

Call Forward All Calls 131 Call Forward, Remote 132 Meridian Mail 132

Feature packaging 132 Feature implementation 132

Task summary list 132

Feature operation 134

16-Button DTMF telephone 135 Deactivating Multiple Appearance DN 135

Call Forward External Deny 137

Contents 137 Feature description 137 Operating parameters 138 Feature interactions 138

Automatic Call Distribution (ACD) 138 Call Forward All Calls 139 Calling Party Privacy 139 Network Call Forward 139 Recovery on Misoperation of Attendant Console 139 Trunk Barring 139

Feature packaging 139 Feature implementation 139

Task summary list 139

Feature operation 140

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Call Forward No Answer, Second Level 141

Contents 141 Feature description 141 Operating parameters 143 Feature interactions 143

Automatic Timed Reminders 143 Call Detail Recording on Redirected Incoming Calls 143 Call Forward All Calls 143 Call Forward by Call Type 144 Call Forward No Answer 144 Call Redirection by Time of Day 144 Call Waiting Redirection 144 Calling Party Privacy 144 Directory Number Delayed Ringing 144 Distinctive/New Distinctive Ringing 145 Flexible Call Forward No Answer 145 Group Hunt 145 Hunting 145 Message Centers 145 Multiple Appearance Directory Numbers 146 Recovery on Misoperation of Attendant Console 146 Slow Answer Recall 147 Total Redirection Count 147 Trunk Barring 147

Feature packaging 147 Feature implementation 147

Task summary list 147

Feature operation 149

Call Forward No Answer/Flexible Call Forward No Answer 151

Contents 151 Feature description 151 Operating parameters 152 Feature interactions 153

Advice of Charge for EuroISDN 153 Attendant Administration 153 Attendant Alternative Answering 153 Attendant Blocking of Directory Number 153 Attendant Break-In to Inquiry Calls 153 Attendant Overﬂow Position 153 Automatic Call Distribution 154 Automatic Set Relocation 154 Automatic Timed Recall 154

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Automatic Timed Reminders 154 Call Detail Recording on Redirected Incoming Calls 154 Call Forward All Calls 154 Call Forward by Call Type 154 Call Forward/Hunt Override Via Flexible Feature Code 154 Call Forward No Answer, Second Level 155 Call Page Network Wide 155 Call Redirection by Time of Day 155 Call Waiting 155 Call Waiting Redirection 155 Calling Party Privacy 155 Camp-On 156 China - Attendant Monitor 156 China - Toll Call Loss Plan 156 Dial Access to Group Calls 156 Departmental Listed Directory Number 156 Directory Number Delayed Ringing 156 Direct Inward Dialing Call Forward No Answer Timer 157 Electronic Lock Network Wide/Electronic Lock on Private Lines 157 Group Call 157 Group Hunt 157 Group Hunting Queuing Limitation Enhancement 157 Hot Line 157 Hunting 158 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 158 Incoming Call Indicator Enhancement 158 Listed Directory Numbers, Network Wide 158 Meridian Mail Operator Revert 158 Multi-Party Operations 159 Multiple Appearance Directory Number Redirection Prime 159 Network Intercom 159 Network-Wide Listed Directory Number 159 Night Service enhancements 160 Periodic Pulse Metering 160 Recall to Same Attendant 160 Recorded Announcement for Calls Diverted to External Trunks 160 Recovery on Misoperation of Attendant Console 160 Ring Again on No Answer 160 Slow Answer Recall for Transferred External Trunks 160 Total Redirection Count 160 Trunk Barring 161

Feature packaging 161 Feature implementation 161

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Task summary list 161

Feature operation 164

Call Forward Save on SYSLOAD 165

Contents 165 Feature description 165 Operating parameters 165 Feature interactions 165

Call Forward All Calls

Call Forward by Call Type 165

Feature packaging 166 Feature implementation 166 Feature operation 166

Call Forward to Trunk Restriction 167

Contents 167 Feature description 167 Operating parameters 167 Feature interactions 167

CDP/UDP Calls 167

Feature packaging 168 Feature implementation 168 Feature operation 168

Call Forward, Internal Calls 169

Contents 169 Feature description 169 Operating parameters 170 Feature interactions 171

Attendant Administration 171 Attendant Blocking of Directory Number 171 Attendant Busy Verify 171 Attendant-Extended Calls 171 Attendant Night Service 171 Attendant Overﬂow 171 Call Forward All Calls

Call Forward Reminder Tone 171 Call Forward, Break-In and Hunt Internal/External Network Wide 172 Call Forward/Hunt Override Via Flexible Feature Code 172 Call Redirection by Time of Day 172 Call Waiting

Call Waiting Redirection 172 Calling Party Privacy 172 Camp-On 173 China - Attendant Monitor 173 China - Toll Call Loss Plan 173

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Do Not Disturb

Hunting 173 Flexible Voice/Data Terminal Number 173 Network Intercom 173 Phantom Terminal Numbers (TNs) 173 Recorded Announcement for Calls Diverted to External Trunks 173 Recovery on Misoperation of Attendant Console 174 Remote Call Forward 174 Trunk Barring 174

Feature packaging 174 Feature implementation 174

Task summary list 174

Feature operation 175

Meridian 1 proprietary telephone 175 Analog (500/2500 type) telephone 176

Call Forward, Remote (Attendant and Network Wide) 177

Contents 177 Feature description 177 Operating parameters 178 Feature interactions 178

Basic Rate Interface (BRI) 178 Call Forward Activation from any Feature

Call Forward and Busy Status 178 Call Forward Destination Deactivation 178 Calling Party Privacy 179 Multiple Appearance Directory Numbers 179 Outpulsing of Asterisk and Octothorpe (OPAO) 179 Phantom Terminal Numbers (TNs) 179 Preventing Reciprocal Call Forward 180 Trafﬁc Measurements 180

Feature packaging 181 Feature implementation 181

Task summary list 181 Set-based conﬁguration 182 Attendant-based conﬁguration 183

Feature operation 185

Network Wide Set-based Remote Call Forward 185 Attendant-based Remote Call Forward 185

Call Forward/Hunt Override Via Flexible Feature Code 187

Contents 187 Feature description 187 Operating parameters 188 Feature interactions 188

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Attendant Blocking of DN 188 Automatic Call Distribution 188 Attendant Barge-in

Attendant Busy Verify

Attendant Break-in 188 Basic Rate Interface (BRI) 189 BRIT 189 Call Forward-older features 189 Call Redirection by Time of Day 189 Call Transfer 189 Call Waiting 189 Call Waiting Redirection 189 Camp-on 190 Digital Private Network Signaling System One (DPNSS1) 190 Direct Inward System Access 190 Do Not Disturb 190 Flexible DN

External Flexible DN 190 Group Call 190 Group Hunt 190 Hunt 190 Hunt DN/External Hunt DN 190 Idle Extension Notiﬁcation 191 Intercept Computer Call Forward 191 Intercept Computer Dial from Directory - Pre-dial Operations 191 Last Number Redial 191 Multiple Appearance Multiple Call Arrangements (MCAs)

Multiple Appearance Single Call Arrangements (SCAs) 191 Primary Line Directory Number (PLDN) 191 Phantom TN 191 Priority Override 191 Radio Paging 191 Ring Again

Network Ring Again 191 Ring Again No Answer

Network Ring Again No Answer 192 Single Digit Access 192 Semi-automatic Camp-On 192 Speed Call 192

Feature packaging 192 Feature implementation 192

Task summary list 192

Feature operation 194

Standalone 194

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Network 194

Call Hold, Deluxe 195

Contents 195 Feature description 195 Operating parameters 196 Feature interactions 196

Attendant Administration 196 Attendant Break-In 196 Camp-On, Forced

Override, Enhanced

Override, Priority 196 Call Hold, Deluxe 196 Calling Line Identiﬁcation 196 Call Park on Unsupervised Trunks 196 Call Party Name Display 196 Call Transfer 196 Called Party Control on Internal Calls 197 Calling Party Privacy 197 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 197 Mixed DNs 197 Multiple Appearance Directory Number 197 Music, Enhanced 197 Predictive Dialing 197

Feature packaging 197 Feature implementation 197

Task summary list 197

Feature operation 199

Call Hold, Individual Hold Enhancement 201

Contents 201 Feature description 201 Operating parameters 202 Feature interactions 203

Automatic Call Distribution 203 Automatic Hold 203 Multi-Party Operations 203 Conference (A03/A06, C6A) 204 Exclusive Hold 204 Permanent Hold on an analog (500/2500 type) set 204 Switch Hook Flash 204 Transfer (TRN) 205

Feature packaging 205 Feature implementation 205

Task summary list 205

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Feature operation 207

Call Hold, Permanent 209

Contents 209 Feature description 209 Operating parameters 209 Feature interactions 210

Attendant Break-In 210 Audible Reminder of Held Call (ARCH) 210 AC15 Recall: Timed Reminder Recall 210 Call Park on Unsupervised Trunks 210 Calling Party Privacy 210 Camp-On, Forced

Override, Enhanced

Override, Priority 211 China - Attendant Monitor 211 DECT and DCS telephones 211 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 211 Predictive Dialing 211 Privacy 211

Feature packaging 211 Feature implementation 212

Task summary list 212

Feature operation 212

Call Park 215

Contents 215 Feature description 215 Operating parameters 216 Feature interactions 217

AC15 Recall: Transfer from Meridian 1 217 AC15 Recall: Transfer from Norstar 217 Access Restrictions 217 Advice of Charge for EuroISDN 218 Attendant Blocking of Directory Number 218 Attendant Break-In 218 Automatic Call Distribution 218 Automatic Redial 218 Attendant Consoles 218 Autodial

Speed Call 218 Automatic Timed Reminders 218 Busy Lamp Field 218 Call Detail Recording (CDR) 219 Call Detail Recording on Redirected Incoming Calls 219

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Call Forward 219 Call Page Network Wide 219 Call Park on Unsupervised Trunks 219 Call Party Name Display 219 Call Pickup 219 Call Pickup Network Wide 219 Call Transfer

Conference 219 Call Waiting 220 Centralized Attendant Service 220 China - Attendant Monitor 220 Conference 220 Console Presentation Group Level Services 220 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 220 Display of Calling Party Denied 220 Do Not Disturb 221 Generic XFCOT Software Support 221 Group Call 221 Held Call Clearing 221 Hot Line 221 In-Band Automatic Number Identiﬁcation 221 INIT ACD Queue Call Restore 221 Intercept Computer Dial from Directory - Pre-dial Operation 222 Make Set Busy 222 Multi-Tenant Service 222 Music 222 Network Intercom

Private Line Service 222 Periodic Pulse Metering 222 Privacy Override 222 Privacy Release 223 Recall After Parking 223 Trafﬁc measurements 223

Feature packaging 223 Feature implementation 223

Task summary list 223

Feature operation 225

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Call Park on Unsupervised Trunks 227

Contents 227 Feature description 227 Operating parameters 227 Feature interactions 228

Attendant Calls Waiting Indication 228

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Automatic Call Distribution (ACD) 228 Call Hold, Deluxe

Call Hold, Permanent 228 Call Park 228 Camp-On 228

Feature packaging 228 Feature implementation 228 Feature operation 229

Call Party Name Display 231

Contents 231 Feature description 231

Call Party Name Display assignment 232 Call Party Name Display composition 232 Display Devices and Capabilities 233

Operating parameters 234 Feature interactions 235

AC15 Recall: Timed Reminder Recall 235 ACD Routing by DNIS 235 Attendant Recall 235 Attendant Recall with Splitting 235 Autodial

Speed Call 235 Automatic Call Distribution (ACD) Dialed Number Identiﬁcation Services

(DNIS) 236 Automatic Wake Up 236 Call Hold, Deluxe 236 Call Park 236 Call Pickup 236 Call Pickup Network Wide 236 Call Transfer 236 Calling Party Privacy 237 Centralized Attendant Service (CAS) 237 Conference 237 Dial Intercom 237 Dialed Number Identiﬁcation Service 237 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling

System (DASS2) Uniform Dialing Plan (UDP) Inter-working 237 Display Key 237 End-to-End Signaling 238 ISDN 238 ISDN QSIG Name Display 238 Listed Directory Number 238 Manual Signaling (Buzz) 238 Meridian Hospitality Voice Services 238

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Meridian Mail Voice Mailbox Administration 238 Meridian 911 238 Network Intercom 239 Override 239 Slow Answer Recall 239 Voice Call 239

Feature packaging 239 Feature implementation 239

Task summary list 239 Enable CPND and add names to the CPND data block 240 Change or remove names in the CPND data block 243 Print entries from the CPND data block 244 Add or change CPND name entry for a telephone 244

Feature operation 245

Call Pickup 247

Contents 247 Feature description 247 Operating parameters 248 Feature interactions 248

Advice of Charge for EuroISDN 248 Attendant Alternative Answering 248 Attendant Overﬂow Position 248 Automatic Call Distribution 248 Call Park 248 Calling Party Privacy 248 Call Detail Recording on Redirected Incoming Calls 248 Call Pickup, Directed 248 Conference 249 Dial Intercom 249 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling

System (DASS2) Uniform Dialing Plan (UDP) Inter-working 249 Display of Calling Party Denied 249 Flexible Feature Codes 249 Group Call 249 Hot Line 249 ISDN QSIG Name Display 249 Multi-Party Operations 250 Network Intercom 250 Periodic Pulse Metering 250 M3900 (Single Site) Virtual Ofﬁce 250

Feature packaging 250 Feature implementation 250

Task summary list 250

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Feature operation 252

Call Pickup, Directed 253

Contents 253 Feature description 253 Operating parameters 254 Feature interactions 254

Automatic Call Distribution 254 Call Pickup 254 Flexible Feature Code 254 Multi-Party Operations - Three-Party Service 254

Feature packaging 254 Feature implementation 254

Task summary list 254

Feature operation 256

Call Redirection by Day 259

Contents 259 Feature description 259 Operating parameters 260 Feature interactions 260

Call Redirection by Time of Day 260 Calls to Idle Stations: 260 Calls to Busy Stations: 260 Call Forward No Answer 261 Call Forward All Calls 261 Call Waiting Redirection 261 Hunting 261 Hunting by Call Type 261 Group Hunting 261 Multiple Appearance DN, Multiple Appearance Redirection Prime 262 Second Level Call Forward No Answer 262 User Selectable Call Redirection 262

Feature packaging 262 Feature implementation 262

Task summary list 262

Feature operation 266

Call Redirection by Time of Day 267

Contents 267 Feature description 267 Operating parameters 268 Feature interactions 268

Calls to Idle Stations: 268 Calls to Busy Stations: 268

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Call Forward All Calls

Call Forward, Internal

Call Forward/Hunt Override Via FFC 268 Call Forward by Call Type

Hunting by Call Type 268 Call Forward No Answer 269 Call Forward No Answer, Second Level 269 Call Waiting Redirection 269 Multiple Appearance DN Redirection Prime 269 Hunting 269 User Selectable Call Redirection 269

Feature packaging 269 Feature implementation 270

Task summary list 270

Feature operation 272

Call Transfer 273

Contents 273 Feature description 273

Restricted Call Transfer 273

Operating parameters 274 Feature interactions 274

Advice of Charge for EuroISDN 274 AC15 Recall: Transfer from Norstar 274 Attendant Break-In 274 Automatic Redial 275 Call Forward by Call Type 275 Call Forward, Break-In and Hunt Internal/External Network Wide 275 Call Forward/Hunt Override Via Flexible Feature Code 275 Call Hold, Deluxe 275 Call Page Network Wide 275 Call Party Name Display 275 Call Pickup Network Wide 275 Call Transfer 276 Calling Party Name Display Denied 276 Calling Party Privacy 276 Charge Account and Calling Party Number 276 Charge Account, Forced 276 China - Attendant Monitor 276 China - Toll Call Loss Plan 277 Conference 277 Dial Intercom 277 Display Calling Party Denied 277 Dial Access to Group Calls 277

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Group Call 277 Group Hunt 278 Group Hunting Queuing Limitation Enhancement 278 Held Call Clearing 278 Hold 278 In-Band Automatic Number Identiﬁcation 278 ISDN QSIG/EuroISDN Call Completion 278 ISDN QSIG Name Display 278 Loop Start Supervisory Trunks 278 Meridian 911 279 Meridian 911 - Call Abandon 279 Message Registration 279 Multi-Party Operations 279 Multi-Party Operations Enhancements 279 Music, Enhanced 279 Network Intercom 279 Off-Hook Alarm Security 279 On Hold on Loudspeaker 280 Periodic Pulse Metering 280 Predictive Dialing 280 Privacy Override 281 Station Activity Records 281 Supervised Analog Lines 281 China-Supervised Analog Lines 281 Three-Party Service 281 Trunk Barring 281 Trunk to Trunk Connection 282

Feature packaging 282 Feature implementation 282

Task summary list 282

Feature operation 283

Call Waiting Redirection 285

Contents 285 Feature description 285 Operating parameters 286 Feature interactions 286

Automatic Timed Reminders

Automatic Timed Recalls 286 Basic Rate Interface 286 Call Forward All Calls

Call Forward, Internal 286 Call Forward and Hunt by Call Type 286 Call Forward/Hunt Override via Flexible Feature Code 287

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Call Forward No Answer 287 Call Forward No Answer, Second Level 287 Call Redirection by Time of Day 287 Call Pickup Network Wide 287 Call Waiting 287 Camp-On 287 Direct Inward Dialing Call Forward No Answer Timer 288 Distinctive Ringing/New Distinctive Ringing

Call Forward No Answer 288 Forward No Answer Call Waiting Direct Inward Dialing 288 Hunting 288 Internal or Station-to-Station Call Waiting 288 Meridian Mail Voice Mailbox Administration 288 Message Center 288 Message Waiting 289 Multi-Party Operations 289 Multiple Appearance Directory Number 289 Multiple Appearance Directory Number Redirection Prime 289 Network Call Forward No Answer 290 Network Call Redirection 290 Night Restriction Classes of Service 290 Night Service

Night Service Enhancements 290 Voice Mail 290

Feature packaging 290 Feature implementation 290

Task summary list 290

Feature operation 293

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Call Waiting/Internal Call Waiting 295

Contents 295 Feature description 295

Internal Call Waiting 296 Call Waiting Flexible Feature Codes 296

Operating parameters 296 Feature interactions 297

Advice of Charge for EuroISDN 297 Attendant Blocking of Directory Number 297 Attendant Break-In 297 Attendant Incoming Call Indicators 297 Attendant Queuing 298 Automatic Line Selection 298 Call Forward All Calls

Call Forward All Calls takes precedence over Call Waiting. 298

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Call Forward Busy - proprietary telephones 298 Call Forward Busy - Analog (500/2500 type) telephones 298 Call Forward/Hunt Override Via Flexible Feature Code 298 Call Forward, Internal Calls 298 Call Forward No Answer 298 Call Park 298 Call Pickup Network Wide 298 Call Waiting Redirection 298 Camp-On 299 Camp-on, Station 299 China Number 1 Signaling - Called Party Control 299 Dial Intercom 299 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 299 Directory Number Delayed Ringing 299 Flexible Feature Code Boss Secretarial Filtering 299 Flexible Feature Code enhancement 299 Flexible Voice/Data Terminal Number 299 Group Hunt 299 Hunting 299 Idle Extension Notiﬁcation 300 ISDN Night Service 300 ISDN QSIG/EuroISDN Call Completion 300 Message Center 300 Multi-Party Operations 300 Multi-Party Operations 300 Multi-Party Operations - Three-Party Service 301 Night Restriction Classes of Service 301 Night Service Enhancements 302 On Hold on Loudspeaker 302 Ring Again 302 Station Camp-on 302

Feature packaging 302 Feature implementation 302

Task summary list 302

Feature operation 303

Called Party Control on Internal Calls 305

Contents 305 Feature description 305 Operating parameters 305 Feature interactions 306

Automatic Hold 306 Call Hold, Deluxe 306 Held Call Clearing 306

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Contents 27

Feature packaging 306 Feature implementation 307

Task summary list 307

Feature operation 308

Simple Call - Meridian 1 Proprietary Sets 309 Simple Call - Analog (500/2500 type) Sets 309 Conference Call 309 Transfer Call 310 Call on Hold 310

Called Party Disconnect Control 311

Content 311 Feature description 311 Operating parameters 311 Feature interactions 312

Automatic Answerback 312 Conference 312 Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) 312 Malicious Call Traced - Enhanced 312 Meridian 911 312 Meridian 911 - Call Abandon 312 Periodic Clearing Enhancement 313 Periodic Clearing on RAN, Meridian Mail, ACD and Music 313

Feature packaging 313 Feature implementation 313 Feature operation 313

Calling Party Name Display Denied 315

Content 315 Feature description 315 Operating parameters 317 Feature interactions 317

Attendant Consoles 317 Call Forward

Call Transfer 317 Calling Party Privacy 317 Conference 317 ISDN QSIG Name Display 317 Multiple Appearance Directory Numbers 318 Ofﬁce Data Administration System (ODAS) 318

Feature packaging 318 Feature implementation 318

Task summary list 318

Feature operation 319

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28 Contents

Calling Party Privacy 321 Calling Party Privacy Override 323

Content 323 Feature description 323

Outgoing calls 324 Incoming calls 325 Tandem Calls 325

Operating parameters 326 Feature interactions 327

Attendant Consoles 327 Autodial 328 Automatic Call Distribution 328 Automatic Call Distribution MAX 328 Basic Rate Interface 328 Call Detail Recording 329 Call Pickup Network Wide 329 Call Hold 329 Call Forward All Types

Hunt

Network Hunt 329 Call Pickup 330 Call Transfer 330 Calling Line Identiﬁcation Restriction 330 Calling Party Privacy 331 Conference 332 Display of Calling Party Denied 332 E.164 ESN Numbering Plan Enhancement 332 Feature Group D 332 Hot Line 332 Last Number Redial 333 Incoming Trunk Programmable Calling Line Identiﬁcation 333 ISDN Signaling Link 333 Malicious Call Trace 333 Meridian 911 333 Meridian Interactive Voice Response 333 Meridian Link 333 Meridian Mail 334 Meridian MAX 334 Network Call Redirection 334 Network Message Center 334 Network Ring Again 334 Nortel Symposium Call Center 334

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Contents 29

Private Line Service 334 Remote Virtual Queuing 335 Ring Again - Busy Trunk 335 Speed Call

System Speed Call 335 Stored Number Redial 335 Trunk Anti-Tromboning 335 Trunk Optimization Before Answer 335 Virtual Network Services 336 VISIT 336

Feature packaging 336 Feature implementation 336

Task summary list 336

Feature operation 339

Camp-On to a Set in Ringback or Dialing 341

Contents 341 Feature description 341 Operating parameters 342 Feature interactions 342

342 Feature packaging 343 Feature implementation 343 Feature operation 343

Camp-On to Multiple Appearance Directory Number 345

Contents 345 Feature description 345 Operating parameters 346 Feature interactions 346

Attendant Break-in 346 Centralized Multiline 346 Make Set Busy 346 Network Camp-On 346 Operator Call Back 346 Single Call Ringing and Non-ringing 347

Station Camp-On 347 Feature packaging 347 Feature implementation 347 Feature operation 347

Camp-On 349

Content 349 Feature description 349 Operating parameters 349 Feature interactions 350

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30 Contents

Attendant Blocking of Directory Number 350

Attendant Break-In 350

Call Forward All Calls

Call Forward, Internal Call 350 Call Forward/Hunt Override Via Flexible Feature Code 350 Call Forward No Answer 350 Call Park Network Wide 350 Call Park on Unsupervised Trunks 350 Call Waiting

Call Waiting Redirection 350 Camp-On, Station 350 China Number 1 Signaling - Called Party Control 351 Enhanced Override

Forced Camp-On

Priority Override 351 Flexible Feature Code Boss Secretarial Filtering 351 Flexible Voice/Data Terminal Number 351 Generic XFCOT Software Support 351 Group Hunt 351 Group Hunting Queuing Limitation 352 Hunting 352 Idle Extension Notiﬁcation 352 Multi-Party Operations 352 Multi-Party Operations Enhancements 352 Multi-Party Operations - Three-Party Service 352 On Hold on Loudspeaker 352 Override - Forced Camp-On and Priority Override

Override, Enhanced 352 Periodic Pulse Metering 352 Source Included when Attendant Dials 353 Uninterrupted Line Connections 353 Warning Tone 353

Feature packaging 353 Feature implementation 353

Task summary list 353

Feature operation 354

Camp-On, Forced 357

Content 357 Feature description 357 Operating parameters 358 Feature interactions 359

Attendant Break-In 359 Attendant Calls 359 Automatic Call Distribution 359

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Contents 31

Call Hold, Deluxe

Call Hold, Permanent

Hold 360 Camp-On 360 Conference calls 360 Data calls 360 Do Not Disturb 360 Make Set Busy 360 Multi-Party Operations 360 Night Restriction Classes of Service 360 Operator Call Back 361 Override 361

Feature packaging 361 Feature implementation 361

Task summary list 361

Feature operation 363

Forced Camp-On with an analog (500/2500 type) telephone 364 Forced Camp-On with a Meridian 1 proprietary telephone 365

Camp-On, Station 367

Contents 367 Feature description 367 Operating parameters 368

Camp-On indication 368

Feature interactions 368

Call Forward All Calls

Call Forward Busy

Call Waiting

Hunting 368 Camp-On 368 Dial Impulse Set 369 Network Attendant Service 369

Feature packaging 369 Feature implementation 369 Feature operation 370

Standalone case 370 Network case 370 Recall timing on Camp-On calls 371

Card LED Status 373

Contents 373 Feature description 373 Operating parameters 373 Feature interactions 374 Feature packaging 374 Feature implementation 374

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32 Contents

Task summary list 374

Feature operation 374

Centralized Multiple Line Emulation 375

Contents 375 Feature description 375 Operating parameters 375 Feature interactions 376

Digit Display 376

Feature packaging 376 Feature implementation 376

Task summary list 376

Feature operation 377

Centrex Switchhook Flash 379

Contents 379 Feature description 379 Operating parameters 380 Feature interactions 381

Autodial Tandem Transfer 381 China - Attendant Monitor 381 Collect Call Blocking 381 Conference 381 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 381 Malicious Call Trace - Enhanced 381 Periodic Clearing on RAN, Meridian Mail, ACD and Music 381 Secrecy 381

Feature packaging 382 Feature implementation 382

Task summary list 382

Feature operation 385

Analog (500/2500 type) telephones 385 Meridian 1 proprietary telephones 385 Attendant Consoles 385

Charge Account and Calling Party Number 387

Contents 387 Feature description 387 Operating parameters 388 Feature interactions 389

Attendant Barge-In

Attendant Busy Verify 389 Call Transfer 389 China - Flexible Feature Codes - Outgoing Call Barring 389 Conference 389 Music, Enhanced 389

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Contents 33

Override 390 Ring Again 390 Speed Call 390 Telephone keys 390

Feature packaging 390 Feature implementation 391

Task summary list 391

Feature operation 392

Meridian 1 proprietary telephones 393 Analog (500/2500 type) telephones 394 Attendant Consoles 396

Charge Account, Forced 397

Contents 397 Feature description 397 Operating parameters 398 Feature interactions 398

Autodial

Speed Call 398 Authorization Code Security Enhancement 399 Basic Alternate Route Selection (BARS) 399 Network Alternate Route Selection (NARS) 399 Call Detail Recording 399 Call Transfer

Conference 399 Last Number Redial 399 Pre-translation 399 Scheduled Access Restrictions 399 Stored Number Redial 400 Trunk Group Access Restrictions (TGAR) 400

Feature packaging 400 Feature implementation 400

Task summary list 400

Feature operation 402

Charge Display at End of Call 403

Contents 403 Feature description 403

M2317 charge display 404 Modular Set charge display 404

Operating parameters 404 Feature interactions 404 Feature packaging 404 Feature implementation 405

Task summary list 405

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34 Contents

Feature operation 405

China - Attendant Monitor 407

Contents 407 Feature description 407

Attendant Monitor Function 407

Operating parameters 408 Feature interactions 408

Attendant Barge-In 408 Attendant Break-In 408 Attendant Busy Verify 409 Automatic Call Distribution 409 Call Forward All Calls 409 Call Forward Busy 409 Call Forward, Internal Calls 409 Call Forward No Answer 409 Call Hold, Permanent 409 Call Park 409 Call Trace 409 Call Transfer 410 Centrex Switchhook Flash 410 Conference 410 Do Not Disturb 410 Make Set Busy 410 Malicious Call Trace 410 Multiple Appearance DN 410 Override 410 Override, Enhanced 411 Privacy Release 411 Private Line 411

Feature packaging 411 Feature implementation 411

Task summary list 411

Feature operation 412

Monitor a DN 412 Monitor a Trunk 413

China - Busy Tone Detection 415

Contents 415 Feature description 415 Operating parameters 415 Feature interactions 416

Loop Start Supervisory Trunks 416

Feature packaging 416 Feature implementation 416

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Contents 35

Task summary list 416

Feature operation 418

China - Flexible Feature Codes 419

Contents 419 Feature description 419

Busy Number Redial 419 Customer Call Forward 420 Outgoing Call Barring 420

Operating parameters 420 Feature interactions 421

Busy Number Redial 421 Customer Call Forward 421 Outgoing Call Barring 422

Feature packaging 424 Feature implementation 424

Task summary list 424 Busy Number Redial 425 Customer Call Forward 427 Outgoing Call Barring 428

Feature operation 431

Busy Number Redial 431 Customer Call Forward 431 Outgoing Call Barring 431

China - Supervised Analog Lines 433

Contents 433 Feature description 433

Battery Reversal Supervision 433 Hook Flash Disconnect Supervision 434

Operating parameters 434 Feature interactions 435

Call Transfer 435 Conference 436 Multi-Party Operations 436

Feature packaging 436 Feature implementation 436

Task summary list 436

Feature operation 437

China - Toll Call Loss Plan 439

Contents 439 Feature description 439 Operating parameters 440 Feature interactions 440

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36 Contents

Call Diversion (Call Transfer, Call Forward All Calls, Call Forward Busy, Call

Forward, Internal Calls, Call Forward No Answer, Hunting) 440 Conference 440 Digitone Receiver Pads 441 Multifrequency Compelled Signaling Pads 441 Multi-Party Operations 441

Feature packaging 441 Feature implementation 441

Task summary list 441

Feature operation 443

CIS ANI Digits Manipulation and Gateways Enhancements 445

Contents 445 Feature description 445

ANI Deﬁnition 445 Shared functionality 446 CIS ANI Digits Manipulation introduction 446 CIS Gateway Enhancements introduction 446 ANI Digits Manipulation feature functionality 446 CIS ANI Digits Manipulation examples 448 Example 1 - DN on key 1 is to be used in ANI 448 Example 2 - DN on key 1 is not to be used in ANI 448 Gateways Enhancement feature functionality 448

Operating parameters 455

CIS ANI Digits Manipulation operating parameters 455 CIS Gateways Enhancements operating parameters 455

Feature interactions 456

CIS ANI Digits Manipulation feature interactions 456 CIS Gateways Enhancements feature interactions 457

Feature packaging 457 Feature implementation 458

CIS ANI Digits Manipulation feature 458 CIS Gateways Enhancements feature implementation 466

Feature operation 471

CIS ANI Reception 473

Contents 473 Feature description 473

Automatic ANI request 474 Solicited ANI request 475 ANI Gateways 478 ANI Digits Display 479 ANI Digits in CDR 480

Operating parameters 480 Feature interactions 480

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CIS Digital Trunk Interface and CIS Multifrequency Shuttle (MFS) 480 Malicous Call Trace (MCT) 480

Feature packaging 480 Feature implementation 481

Task summary list 482

Feature operation 485

CIS Toll Dial Tone Detection 487

Contents 487 Feature description 487 Operating parameters 490 Feature interactions 490

CIS 2 Mbit Digital Trunk Interface (CIS DTI2) 490

Feature packaging 490 Feature implementation 491

Task summary list 491

Feature operation 492

CLASS: Calling Number and Name Delivery 493

Contents 493 Feature description 493

Conﬁgure CND Class of Service on CLASS sets 496 Date and time stamp information 497 Calling number information 497 Calling name information 498 Network engineering for CLASS sets 499

Operating parameters 513 Feature interactions 514

Attendant Call Extension 514 Automatic Wake Up 514 Blind Transfer 514 Call Forward All Calls 514 Call Forward, Internal 514 Call Transfer 514 Calling Line Identiﬁcation Restriction for ISDN BRI sets 514 Conference/No Hold Conference 514 Dial Intercom 515 Direct Inward System Access (DISA) 515 Display of Calling Party Denied 515 Distinctive Ringing 515 Flexible Numbering Plan (FNP) Enhancement 515 Group Call 515 Hotline 516 Hunt 516 Incremental Software Management 516

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38 Contents

Feature Group D 516 In-Band ANI 516 Integrated Services Digital Network 517 Meridian 911 517 Private Line Service 517 VIP Automatic Wakeup 518 Virtual Network Services (VNS) 518

Feature packaging 518 Feature implementation 519

Task summary list 519

Feature operation 522

CLASS: Visual Message Waiting Indicator 523

Contents 523 Feature description 523 Operating parameters 527 Feature interactions 528

Attendant Console 528 Call Party Control Incoming 528 Make Set Busy 528 Meridian Mail 528 Message Waiting 528 Permanent Hold 529 Set Relocation 529

Feature packaging 529 Feature implementation 529

Task summary list 529 Feature maintenance and diagnostics 530

Feature operation 531

CLID Name Enhancement and CLID B 533 CLID on Analog Trunks for Hong Kong (A-CLID) 535

Contents 535 Feature description 535 Operating parameters 538 Feature interactions 539

Attendant Call Extension 539 CLASS: Calling Number and Name Delivery 540 Direct Inward System Access (DISA) 540 Information Notiﬁcation Service for Japan 540 Private Line Service 540

Feature packaging 540 Feature implementation 540 Feature operation 541

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Collect Call Blocking 543

Contents 543 Feature description 543 Operating parameters 545 Feature interactions 546

Automatic Answerback 546 Automatic Call Distribution 546 Automatic Call Distribution Interﬂow 546 Automatic Call Distribution Night Call Forward 546 Automatic Call Distribution Night RAN Route Announcement 546 Automatic Call Distribution Overﬂow 547 Autoterminate 547 Basic Rate Interface (BRI) Sets 547 Central Answering Position 547 Centralized Attendant Service 547 Centrex Switchhook Flash 547 Malicious Call Trace - Enhanced 547 Meridian Mail 547 Network Automatic Call Distribution 548 Pilot DN 548 Private Line Service 548 Recorded Announcement 548 Tandem to Unsupervised Trunk 548 Trunk Hook Flash 548

Feature packaging 548 Feature implementation 549

Task summary list 549

Feature operation 553

Conference Warning Tone Enhancement 555

Contents 555 Feature description 555 Operating parameters 556 Feature Interactions 556

Tones and Cadences 556

Feature packaging 556 Feature implementation 556

Task summary list 556

Feature operation 558

Conference 559

Contents 559 Feature description 559 Operating parameters 560

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Feature interactions 561

500/2500 Line Disconnect 561 AC15 Recall: Transfer from Meridian 1 561 AC15 Recall: Timed Reminder Recall 561 AC15 Recall: Transfer from Norstar 561 Advice of Charge for EuroISDN 561 Attendant Barge-In

Attendant Busy Verify 562 Attendant Break-In 562 Attendant Console 562 Attendant Overﬂow Position 562 Autodial Tandem Transfer 562 Automatic Redial 562 B34 Codec Static Loss Plan Downloading

B34 Dynamic Loss Switching 562 Call Forward All Calls 563 Call Forward by Call Type 563 Call Page Network Wide 563 Call Park 563 Call Party Name Display 563 Call Pickup 563 Call Pickup Network Wide 563 Call Transfer 563 Called Party Disconnect Control 564 Calling Party Name Display Denied 564 Calling Party Privacy 564 Camp-On, Forced 564 Centrex Switchhook Flash 564 Charge Account and Calling Party Name 564 China - Attendant Monitor 564 China - Supervised Analog Lines 565 China - Toll Call Loss Plan 565 Controlled Class of Service 565 Controlled Class of Service, Enhanced 565 Dial Access to Group Calls 565 Dial Intercom 566 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 566 End-to-End Signaling 566 Group Call 566 Held Call Clearing 566 Hot Line 566 ISDN QSIG/EuroISDN Call Completion 566 ISDN QSIG Name Display 566 In-Band Automatic Number Identiﬁcation 567

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Malicious Call Trace 567 Malicious Call Trace - Enhanced 567 Meridian Mail Conference Control 567 Meridian 911 567 Meridian 911 - Call Abandon 567 Message Registration 568 Multi-Party Operations 568 Multi-Party Operations - Call Join 568 Multi-Party Operations -Three-Party Service

Multi-Party Operations Enhancements 568 Music 568 Music, Enhanced 568 Network and Executive Distinctive Ringing 568 Network Intercom 568 No Hold Conference 568 Off-Hook Alarm Security 569 On Hold on Loudspeaker 569 Override 569 Override, Enhanced 569 Paging 569 Periodic Pulse Metering (PPM) 569 Privacy Override 569 Recorded Announcement Trunk 569 Recorded Telephone Dictation 569 Ring Again 570 Station Activity Records 570 Trunk Access from any Station 570 Trunk Barring 570 Trunk to Trunk Connection 570

Feature packaging 570 Feature implementation 571

Task summary list 571

Feature operation 572

Contents 41

Console Operations 575

Contents 575 Feature description 575

Console Presentation 575 Queue Thermometer 576

Operating parameters 576

Console Presentation 576

Feature interactions 576

Console Presentation 576

Feature packaging 576

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Feature implementation 577

Task summary list 577 Console Presentation 577 Queue Thermometer 577

Feature operation 577

Console Presentation Group Level Services 579

Contents 579 Feature description 579 Operating parameters 580 Feature interactions 580

Attendant Administration 580 Attendant Secrecy 580 Attendant Supervisory Console 580 Call Park 580 Network-Wide Listed Directory Number 581 Night Key for Direct Inward Dialing Digit Manipulation 581

Feature packaging 581 Feature implementation 581

Task summary list 581

Feature operation 583

Context-sensitive soft keys 585

Feature description 585 Soft keys conﬁguration 585 Operating parameters 587 Feature restrictions 588 Feature interactions 588 Feature packaging 588 Feature implementation 588 Feature operation 589 Using call features 590 CallPilot voice-mailbox-related soft keys 592

Controlled Class of Service 595

Contents 595 Feature description 595 Operating parameters 595 Feature interactions 596

Authorization Code 596 Conference 596 Flexible Feature Codes 596 Hot Line 596 Multiple Appearance Directory Number 596 Room Status 597 Scheduled Access Restrictions 597

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Contents 43

Station Category Indication 597

Feature packaging 597 Feature implementation 597

Task summary list 597

Feature operation 599

Controlled Class of Service, Enhanced 601

Contents 601 Feature description 601 Operating parameters 601 Feature interactions 602

Attendant Administration 602 Attendant Supervisory Console 602 Authorization Codes 602 Conference 602 Coordinated Dialing Plan 602 Multiple Appearance Directory Number 602 Pre-translation 602

Feature packaging 602 Feature implementation 602

Task summary list 602

Feature operation 605

Converged Ofﬁce 607 Corporate Directory 609

Contents 609 Feature description 609 Operating parameters 610

Call Server memory requirements 610

Feature interactions 611

Call Transfer

Conference 611

Feature packaging 611 Feature implementation 611 Feature operation 612

Special characters 613 Search/Edit screen features 613 Corporate Directory views 613

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44 Contents

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New in this release

There have been no updates to the document in this release.

Other

Revision History

May 2008

December 2007

July 2007 July 2007 Standard 01.04. This document is up-issued (revising the 500

June 2007

May 2007 Standard 01.01. This document is up-issued to support Communication

Standard 02.04. This document has been up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter.

Standard 02.03. This document has been up-issued to support Communication Server Release 5.5.

Telephone Features and Bandwidth Management Support for Network Wide Virtual Office chapters in Book 1 and revising the Conference Warning Tone Enhancement chapter in Book 2).

Standard 01.03. This document is up-issued (revising the Software Licenses chapter in Book 6).

Standard 01.02. This document is up-issued (revising the Network Music feature implementation in Book 5).

Server 1000 Release 5.0. This document is renamed Features and Services Fundamentals - Book 2 of 6 (NN43001-106-B2) and contains information previously contained in the following legacy documents, now retired:

•

Features and Services Fundamentals - Book 1 of 6 (NN43001-106-B1)

•

Features and Services Fundamentals - Book 2 of 6 (NN43001-106-B2)

•

Features and Services Fundamentals - Book 3 of 6 (NN43001-106-B3)

This document also includes the following updates:

•

Corrections to Trunk Route Optimization - Before Answer on page 534 (Book 5) and to Trunk Route Optimization - Before Answer on page 540 (Book 5)

•

Updated the description of EXTT prompt in LD 15 on page 338 (Book

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46 New in this release

July 2006

Standard 17.00. This document is up-issued to reflect the following changes:

• Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book 2)

•

Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2)

•

Addition of M3900 series digital telephone feature reference on pages 341, 342 of the Personal Directory chapter (Book 3)

April 2006 Standard 16.00. This document is up-issued to reflect the following

changes:

• Addition of keycode commands for CP PIV on pages 595 to 610 (Book

•

Addition of IPMG on CS1000E to the following: operating parameters on page 364 (Book 3); and LD 97 on page 379 (Book 3)

•

Additions to the following: Call Redirection by Day on page 848 (Book1); the CRDAY prompt on page 852 (Book 1); and Call Redirection by Time of Day on page 858 (Book 1)

•

Addition of Flexible Feature Codes to list on pages 371 to 376 of Flexible Feature Codes chapter (Book 2)

•

Correction to Message Intercept for Set Status Lockout on pages 982-983 (Book 2)

January 2006

August 2005

September 2004

October 2003 November 2002

January 2002

• Correction to SECA001 alarm message on page 402 (Book 1)

Standard 15.00. This document is up-issued to reflect the following changes in content:

•

Addition of Converged Office feature on page 1247 (Book 1); changes to interactions with Call Forward All Calls on pages 647, 648, 721, 725 (Book 1), and 521 (Book 2)

•

Addition of IP Phones to supported sets referenced in Selectable Conferee Display and Disconnect on pages 667 to 700 (Book 3)

Standard 14.00. This document is up-issued to support Communication Server 1000 Release 4.5.

Standard 13.00. This document is up-issued for Communication Server 1000 Release 4.0.

Standard 12.00. This document is issued to support Succession 3.0. Standard 11.00. This document is up-issued to support Meridian 1

Release 25.40 and Succession Communication Server for Enterprise (CSE) 1000, Release 2.0. This is book 1 of a 3 book set.

Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 1.1.

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Other 47

April 2000

June 1999 October 1997

August 1996

Standard 9.00. This is a global document and is up-issued for Release

25.0x. Document changes include removal of: redundant content;

references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.

Issue 8.00 released as Standard for Generic Release 24.2x. Issue 7.00. This is the Release 23.0x standard version of this document.

Certain application-specific features have been removed from this document and have been placed in their appropriate Nortel Networks technical publications (technical documents). Automatic Call Distribution features can be found in Automatic Call Distribution Feature description 553-2671-110; Call Detail Recording features can be found in Call Detail Recording Description and formats 553-2631-100; Primary Rate Interface features can be found in International ISDN PRI Feature description and

administration 553-2901-301; R2MFC and MFC features can be found in Multifrequency Compelled Signaling 553-2861-100; and DPNSS1 features

can be found in DPNSS1 Features and Services 553-3921-300. Issue 6.00. This is the Release 22.0x standard version of this document.

The features Automatic Number Identification, Automatic Trunk Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway have been incorporated into this document. Accordingly, the following Nortel Networks technical publications have been retired to reflect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100.

December 1995 July 1995 October 1994 July 1994

Issue 5.00. This is the Release 21.1x standard version of this document. Issue 4.00. This is the Release 21 standard version of this document. Issue 2.0. This is the Release 20.1x soak version of the document. Issue 1.0. This is the Release 20.0x standard version of this document.

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How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site:

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following web site to obtain the telephone

number for your region:

ttp://www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

Toaccess some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

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50 How to get help

http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

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Features and Software options

Package Name Number Mnemonic Release

1.5 Mbit Digital Trunk Interface

•

Hong Kong Digital Trunk Interface

•

Reference Clock Switching (See also packages 129, 131, and 154)

16-Button Digitone/Multifrequency Telephone

•

16-Button Digitone/Multifrequency Operation

2 Mbit Digital Trunk Interface

•

DID Recall features on DTI2 for Italy – DID Offering

•

DID Recall features on DTI2 for Italy – DID Recall

•

Italian Central Office Special Services (see also packages 131, and 157)

144

129

PBXI

ABCD

DTI2

•

Italian Periodic Pulse Metering

•

Pulsed E&M DTI2 Signaling

• Reference Clock Switching (see also packages 75, 131, and 154)

•

R2MFC 1.5 Mbps DTI

•

2 Mbps Digital Trunk Interface

•

2 Mbps Digital Trunk Interface Enhancements: — Alarm Handling on DID Channels — Alarm Handling on Incoming COT/DID Calls — Call Clearance — Clock Synchronization — DID Call Offering — Disable Out-of-Service Alarm State — Fault Signal

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52 Features and Software options

Package Name Number Mnemonic Release

— Incoming Seizure — Outpulsing Delay — Release Control — Signal Recognition — Trunk Entering Alarm Status/Trunk Pack

Exiting Alarm Status

— 64 Kbps Alarm Indication Signal (AIS)

Handling

2.0 Mb/s Primary Rate Interface

•

Reference Clock Switching (see also packages

154

PRI2

75, 129, and 131)

2500 Set Features

•

Call Hold, Permanent

•

2500 Set Features

SS25

500 Set Dial Access to Features

•

500 Set Features

• 500/2500 Line Disconnect

AC15 Recall

•

AC15 Recall: Timed Reminder Recall

•

AC15 Recall: Transfer from Norstar

•

AC15 Recall: Transfer from Meridian 1

• Access Restrictions

ACD/CDN Expansion

•

ACD/CDN Expansion

Administration Set

•

Set-based Administration Enhancements

Advanced ISDN Network Services

236

388

256

148

SS5

ACRL

ACDE

ADMINSET

NTWK

25.40

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 53

Features and Software options 53

Package Name Number Mnemonic Release

•

Advice of Charge – Charging Information and End of Call for NUMERIS Connectivity (see also package 101)

•

Advice of Charge Real-time Supplementary Services for NUMERIS and SWISSNET (see also package 101)

•

Alternative Conference PAD Levels

•

Alternative Loss Plan

•

Alternative Loss Plan for China

Analog Calling Line Identification

•

CLID on Analog Trunks for Hong Kong (A-CLID)

Aries Digital Sets

•

Meridian Communications Adapter

•

Meridian Modular Telephones

349

170

ACLI

ARIE

Attendant Administration

•

Attendant Administration

Attendant Alternative Answering

•

Attendant Alternative Answering

•

Attendant Barge-In

Attendant Announcement

•

Attendant Announcement

Attendant Break-In/Trunk Offer

•

Attendant Break-In

•

Break-In busy Indication and Prevention

•

Break-In to Inquiry Calls

•

Break-In to Lockout Set Denied

•

Break-In with Secrecy

•

China Number 1 Signaling – Toll Operator Break-In (see also Package 131)

•

Network Individual Do Not Disturb (see also packages 9, and 159

174

384

127

AAA

AANN

BKI

25.40

•

Attendant Busy Verify

•

Attendant Call Selection

• Attendant Calls Waiting Indication

•

Attendant Consoles

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 54

54 Features and Software options

Package Name Number Mnemonic Release

•

Attendant Delay on Hold

•

Attendant Display of Speed Dial or Autodial

Attendant Forward No Answer

•

Attendant Forward No Answer

• Attendant Forward No Answer Expansion

•

Attendant Incoming Call Indicators

•

Attendant Interpositional Transfer

•

Attendant Lockout

Attendant Overflow Position

• Attendant Overflow Position

•

Attendant Position Busy

•

Attendant Recall

•

Attendant Recall with Splitting

Attendant Remote Call Forward

•

Call Forward, Remote (Network and Attendant Wide)

•

Attendant Secrecy

• Attendant Splitting

•

Attendant Trunk Group Busy Indication

134

253

AFNA

AOP

ARFW

•

Audible Reminder of Held Calls

Autodial Tandem Transfer

•

Autodial Tandem Transfer

Automated Modem Pooling Automatic Answerback

•

Automatic Answerback

•

Automatic Call Distribution Answer Time in Night Service

•

Automatic Call Distribution Call Delays (see also package 40)

•

Automatic Call Distribution Call Priority (see also package 40)

•

AutomaticCall Distribution Call Waiting Thresholds (see also packages 40 and 41)

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

258

78 47

ATX

AMP

AAB

5 1

Page 55

Features and Software options 55

Package Name Number Mnemonic Release

•

Automatic Call Distribution Calls on Hold (see also package 40)

•

Automatic Call Distribution Dynamic Queue Threshold (see also package 40)

Automatic Call Distribution Enhanced Overflow

•

Automatic Call Distribution Enhanced Overflow

Automatic Call Distribution Load Management

•

Automatic Call Distribution Load Management

178

EOVF

LMAN

Reports

Automatic Call Distribution Night Call Forward

289

ADSP

without Disconnect Supervision

• Call Processor Input/Output)

Automatic Call Distribution Package C

•

Automatic Call Distribution Report Control (see also package 50)

• 500/2500 Line Disconnect

Automatic Call Distribution Package D, Auxiliary Link Processor

•

ACD Package D Auxiliary Processor Link

Automatic Call Distribution Package D, Auxiliary Security

•

ACD-D Auxiliary Security

Automatic Call Distribution Package D

•

Automatic Call Distribution Report Control (see also package 42)

•

Automatic Call Distribution Threshold Visual Indication (see also packages 40 and 41)

Automatic Call Distribution, Account Code

•

Automatic Call Distribution Activity Code

Automatic Call Distribution, Package A

114

155

ACDC

LNK

AUXS

ACDD

ACNT

ACDA

•

Automatic Call Distribution

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 56

56 Features and Software options

Package Name Number Mnemonic Release Automatic Call Distribution, Package B

•

AutomaticCall Distribution Call Waiting Thresholds

ACDB

(see also packages 40, and 131)

•

Automatic Call Distribution Least Call Queuing

•

Automatic Call Distribution Threshold Visual Indication (see also packages 40, and 131)

Automatic Call Distribution, Priority Agent

•

Automatic Call Distribution Priority Agent

Automatic Call Distribution, Timed Overflow

116

111

PAGT

TOF

Queuing

•

ACD Timed Overflow

•

Automatic Gain Control Inhibit

•

Automatic Guard Detection

• Automatic Hold

Automatic ID of Outward Dialing Automatic Installation (Option 11 only)

• Automatic Installation

Automatic Line Selection

• Automatic Line Selection

Automatic Number Identification Route Selection

•

Automatic Number Identification Route Selection

Automatic Number Identification

•

Automatic Number Identification

•

Automatic Number Identification on DTI

•

Automatic Preselection of Prime Directory Number

Automatic Re-dial

•

Automatic Re-dial

•

Automatic Timed Reminders

Automatic Wake-Up

•

Automatic Wake Up

200

304

102

AIOD AINS

LSEL

ANIR

ANI

ARDL

AWU

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 57

Features and Software options 57

Package Name Number Mnemonic Release Auxiliary Processor Link

•

Auxiliary Processor Link

•

Auxiliary Signaling

•

B34 Dynamic Loss Switching (see also packages

109

APL

164 and 203)

Background Terminal

•

Background Terminal Facility

Basic Alternate Route Selection

•

Network Alternate Route Selection/Basic

BGD

BARS

Alternate Route Selection Enhancement – Local Termination (see also package 58)

Basic Authorization Code

•

Basic Authorization Code

Basic Automatic Call Distribution

•

Automatic Call Distribution Alternate Call Answer

•

Automatic Call Distribution Call Delays (see also package 131)

•

Automatic Call Distribution Call Priority (see also package 131)

•

AutomaticCall Distribution Call Waiting Thresholds (see also packages 41, and 131)

•

Automatic Call Distribution Calls on Hold (see also package 131)

•

Automatic Call Distribution Dynamic Queue Threshold (see also package 131)

• Automatic Call Distribution Enhancements

•

Automatic Call Distribution in Night Service

•

Automatic Call Distribution Threshold Visual Indication (see also packages 41, and 131)

•

INIT Automatic Call Distribution (ACD) Queue Call Restore

BAUT

BACD

Basic Call Processing Basic Queuing

• Basic Queuing

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

BASIC BQUE

1 1

Page 58

58 Features and Software options

Package Name Number Mnemonic Release Basic Rate Interface

•

Integrated Services Digital Network Basic Rate

216

BRI

Interface (see also packages 216, and 235)

Basic Routing

• Basic Routing

Boss Secretary Filtering (FFC activation)

•

Flexible Feature Code Boss Secretarial Filtering

BRI line application

•

Integrated Services Digital Network Basic Rate Interface (see also packages 216, and 233)

•

ISDN Basic Rate Interface Connected Line Presentation/Restriction

• Bridging

•

Busy Lamp Field Array

Business Network Express

•

Business Network Express/EuroISDN Call Diversion

•

Business Network Express/EuroISDN Explicit Call Transfer

•

Business Network Express/Name and Private Number Display

198

235

367

BRTE

FTCSF

BRIL

BNE

Busy Tone Detection

•

China Phase II – Busy Tone Detection

•

Busy Tone Detection for Asia Pacific and CALA

•

Call Capacity Report

Call Center Transfer Connect

•

Call Center Transfer Connect

Call Detail Recording Enhancement

•

Call Detail Recording Enhancement

Call Detail Recording Expansion (7 digit)

•

Call Detail Recording Expansion

Call Detail Recording on Teletype Terminal

• CDR on TTY

Call Detail Recording Queue Record

•

ACD CDR Queue Record

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

294

393

259

151

BTD

UUI

CDRX

CDRE

CTY

CDRQ

3.0

Page 59

Features and Software options 59

Package Name Number Mnemonic Release Call Detail Recording, Data Link Call Detail Recording

•

Call Detail Recording

•

Call Detail Recording Enhancement

•

Call Detail Recording on Redirected Incoming

6 4

CLNK

CDR

1 1

Calls

•

Call Detail Recording with Optional Digit Suppression

•

Call Detail Recording 100 Hour Call

•

NPI and TON in CDR Tickets

•

Call Forward and Busy Status

•

Call Forward Busy

•

Call Forward by Call Type

• Call Forward External Deny

•

Call Forward No Answer, Second Level

•

Call Forward No Answer/Flexible Call Forward No Answer

•

Call Forward Save on SYSLOAD

•

Call Forward Save on SYSLOAD

• Call Forward to Trunk Restriction

•

Call Forward, Break-In & Hunt Internal/External Network Wide

•

Call Forward, Internal Calls

Call ID (for AML applications)

•

Call Identification

Call Page Network Wide

•

Call Page Network Wide

Call Park Network Wide

•

Call Park Network Wide

Call Park

•

Call Park

247

307

306

CALL ID

PAGENET

CPRKNET

CPRK

• Recall after Parking

•

Call Pickup

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 60

60 Features and Software options

Package Name Number Mnemonic Release Call Processor Input/Output (Option 81)

•

Call Processor Input/Output)

•

Call Redirection by Time of Day

298

CPIO

• Call Transfer

Call Waiting Notification (Meridian 911)

• Call Waiting Notification (Meridian 911)

•

Call Waiting/Internal Call Waiting

Call-by-Call Service

•

Call-by-Call Service

Called Party Control on Internal Calls

•

China Phase III - Called Party Control on Internal Calls

•

Called Party Disconnect Control

Calling line Identification in Call Detail Recording

•

Calling Line Identification in Call Detail Recording

Calling Party Name Display

•

Call Party Name Display

•

DNIS Name Display (see also packages 98, and

113)

• Calling Party Name Display Denied

Calling Party Privacy

225

117

310

118

301

CWNT

CBC

CPCI

CCDR

CPND

CPP

•

Calling Party Privacy

•

Camp-On

•

Camp-On

• Camp-on to Multiple Appearance Directory Number

•

Capacity Expansion

•

Card LED Status

Centralized Attendant Services (Main)

•

Centralized Attendant Services - Main

Centralized Attendant Services (Remote)

•

Centralized Attendant Services – Remote

•

Centralized Multiple Line Emulation

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

CASM

CASR

Page 61

Features and Software options 61

Package Name Number Mnemonic Release Charge Account for CDR

•

Charge Account and Calling Party Number

Charge Account/Authorization Code

•

Charge Account/Authorization Code Base

•

Charge Display at End of Call (see also package

CHG

CAB

101)

China Attendant Monitor Package

•

China – Attendant Monitor

•

China Number 1 Signaling – Toll Operator

285

CHINA

Break-In (see also Package 127)

•

China Number 1 Signaling Enhancements

• China Number 1 Signaling Trunk Enhancements (see also packages 49, 113, and 128)

China Toll Package

•

China Phase II – Toll Call Loss Plan

CLASS Calling Name Delivery

• CLASS

CLASS Calling Number Delivery

• CLASS

Collect Call Blocking

•

Collect Call Blocking

Command Status Link

•

Command Status Link

Commonwealth of Independent States Multifrequency Shuttle Signaling

•

CIS Multifrequency Shuttle Signaling

Commonwealth of Independent States Trunks

•

Commonwealth of Independent States Digital Trunk Interface

•

Three-Wire Analog Trunk – CIS

•

Commonwealth of Independent States Automatic Number Identification (ANI) Digits Manipulation and Gateways Enhancements

292

333

332

290

326

221

CHTL

CNAME

CNUMB

CCB

CSL

CISMFS

CIST

• Commonwealth of Independent States Automatic Number Identification (ANI) Reception

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 62

62 Features and Software options

Package Name Number Mnemonic Release

•

Commonwealth of Independent States Toll Dial Tone Detection

•

Conference

•

Conference Warning Tone Enhancement for Italy

Console Operations

•

Console Operations

Console Presentation Group

• Console Presentation Group Level Services

Controlled Class Of Service

•

Controlled Class of Service

Coordinated Dialing Plan

•

Coordinated Dialing Plan

Core Network Module

•

Core Network Module

•

CP3

Corporate Directory

•

Corporate Directory

CSL with Alpha Signalling Customer Controlled Routing

•

Customer Controlled Routing

•

MFC Inter-working with AML Based Applications (see also packages 128, and 214)

169

172

299

381

215

COOP

CPGS

CCOS

CDP

CORENET

CDIR

CSLA

CCR

• Dataport Hunting

CP Pentium

Backplane for Intel®Machine

Deluxe Hold

•

Call Hold, Deluxe

•

Call Hold, Individual Hold Enhancement

Departmental Listed Directory Number Dial Intercom

•

Dial Intercom

•

Distinctive Ringing for Dial Intercom

•

Dial Pulse/Dual-tone Multifrequency Conversion

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

368

76 21

CPP_CNI

DHLD

DLDN

5 1

Page 63

Features and Software options 63

Package Name Number Mnemonic Release Dial Tone Detector

•

Dial Tone Detection

•

Flexible Dial Tone Detection

138

DTD

Dialed Number Identification System

•

Dialed Number Identification Services

• Dialed Number Identification Services Length Flexibility

• Dialed Number Identification Services Name Display (see also packages 95, and 131)

•

7 Digit DNIS for MAX

•

N Digit DNIS

Digit Display

•

Digit Display

Digit Key Signaling Digital Access Signaling System 2

•

Analog Private Network Signaling System (APNSS) (see also packages 190, 122, and 123)

•

DASS2/DPNSS1 – Integrated Digital Access (see also packages 122, and 123)

Digital Private Network Signaling Network Services (DPNSS1)

180 124

231

DNIS

DDSP

DKS

DASS2

DNWK

•

Attendant Call Offer

•

Attendant Timed Reminder Recall and Attendant Third Party Service

•

Call Back when Free and Next Used

• D-channel Handler Interface Expansion

•

Extension Three-Party Service

•

Loop Avoidance

•

Redirection

• Route Optimization

•

Step Back on Congestion

•

Diversion

•

Night Service

• Route Optimization/MCDN Trunk Anti-Tromboning Inter-working

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 64

64 Features and Software options

Package Name Number Mnemonic Release Digital Private Network Signaling System 1

325

DMWI

Message Waiting Indication

• DPNSS1 Message Waiting Indication

Digital Private Network Signaling System 1

•

Analog Private Network Signaling System (APNSS) (see also packages 190, 122, and 124)

• DASS2/DPNSS1 – Integrated Digital Access (see also packages 122, and 124)

• Digital Trunk Interface Enhancements

•

Digitone Receiver Enhancements: – Digitone Receiver Timeout Enhancement

•

Digitone Receiver Enhancements: –Quad Density Digitone Receiver Card

Direct Inward Dialing to TIE (Japan only)

•

Direct Inward Dialing to TIE

•

Direct Inward Dialing to TIE Connection

Direct Inward System Access

•

Call Park on Unsupervised Trunks

•

Direct Inward System Access

•

Direct Inward System Access on Unsupervised Trunks

Direct Private Network Access

123

176

250

DPNSS

DTOT

DISA

DPNA

•

Direct Private Network Access

Directed Call Pickup

•

Call Pickup, Directed

•

Directory Number Delayed Ringing

Directory Number Expansion (7 Digit)

• Directory Number Expansion

•

Directory Number — Flexible Attendant Directory Number — Listed Directory Numbers — Single Appearance Directory Number — Multiple Appearance Directory Number — Prime Directory Number

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

115

150

DCP

DNXP

Page 65

Features and Software options 65

Package Name Number Mnemonic Release

•

Diskette Overflow Warning

• Display of Calling Party Denied

Distinctive Ringing

• Distinctive/New Distinctive Ringing

Do Not Disturb, Group

•

Do Not Disturb Group

Do Not Disturb, Individual

•

Do Not Disturb

•

Network Individual Do Not Disturb (see also packages 127, and 159)

•

Electronic Brandlining

Emergency Services Access Calling Number Mapping

•

Emergency Services Access (See also packages 329 and 330)

Emergency Services Access Supplementary

• Emergency Services Access (See also packages

329 and 331)

Emergency Services Access

•

Emergency Services Access (See also packages 330 and 331)

331

330

329

DRNG 4/9

DNDG

DNDI

ESA_CLMP

ESA_SUPP

ESA

•

End of Selection

•

End of Selection Busy

•

End-of-Dialing on Direct Inward/Outward Dialing Incoming Call Indicator Enhancement

End-To-End Signaling

• Attendant End-to-End Signaling

•

End-to-End Signaling

Enhanced ACD Routing

•

Enhanced Automatic Call Distribution Routing

•

MFC Inter-working with AML Based Applications (see also packages 128, and 215)

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

214

EES

EAR

Page 66

66 Features and Software options

Package Name Number Mnemonic Release Enhanced Call Trace

•

Customer Controlled Routing

•

MFC Inter-working with AML Based Applications

215

ECT

(see also packages 128, and 214)

Enhanced Controlled Class of Service Enhanced DPNSS Services

•

DPNSS1 Executive Intrusion

Enhanced DPNSS1 Gateway

•

Enhanced DPNSS1 Gateway

Enhanced Hot Line

•

Hot Line

•

Network Intercom

173 288

284

ECCS

DPNSS_ES

DPNSS189I

HOT 4/10

15 21

• Enhanced input/output buffering

•

Enhanced Maintenance (Patching)

Enhanced Music

119

EMUS

•

Music, Enhanced

Enhanced Night Service

•

Enhanced Night Service

•

Enhanced package printout

• Equal Access Compliance

Euro ISDN Trunk - Network Side

•

EuroISDN Trunk - Network Side

Euro ISDN

•

ISDN – Advice of Charge for EuroISDN

•

ISDN BRI and PRI Trunk Access for Europe (EuroISDN)

•

EUROISDN Continuation

Euro Supplementary Service

•

EuroISDN Call Completion Supplementary Service

Executive Distinctive Ringing

•

Executive Distinctive Ringing

Fast Tone and Digit Switch

133

309

261

323

185

ENS

MASTER

EURO

ETSI_SS

EDRG

FTDS

•

Fast Tone Digit Switch

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 67

Features and Software options 67

Package Name Number Mnemonic Release FCC Compliance for DID Answer Supervision

•

FederalCommunicationsCommissionCompliance

223

FCC68

for DID Answer Supervision

Feature Group D

•

Feature Group D (Inbound to Meridian 1)

•

FederalCommunicationsCommissionCompliance for Equal Access

•

First-Second Degree Busy Indication

•

First-Second Degree Busy Indication, ISDN

•

Flexible Attendant Call Waiting Thresholds

•

Flexible Busy Tone Timer

Fiber Network Flexible Call Back Queuing

• Flexible Call Back Queuing

Flexible Direct Inward Dialing

• Flexible Direct Inward Dialing

Flexible Feature Codes

•

Call Forward/Hunt Override Via Flexible Feature Code

• China Number 1 Signaling – Flexible Feature Codes

158

365

362

139

FGD

FIBN

FCBQ

FDID

FFC

• Dial Access to Group Calls (see also package 48).

•

Direct Inward Dialing Call Forward No Answer Timer

•

Electronic Lock Network Wide/Electronic Lock on Private Lines

• Flexible Feature Codes

•

Automatic Wake FFC Delimiter

•

Call Forward Destination Deactivation

Flexible Numbering Plan

•

Alternative Routing for DID/DOD

•

Flexible Numbering Plan

•

Special Dial Tones after Dialed Numbers

•

Flexible Numbering Plan Enhancement

•

Flexible Orbiting Prevention Timer

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

160

FNP

Page 68

68 Features and Software options

Package Name Number Mnemonic Release Flexible Tones and Cadences

•

Flexible Tone and Digit Switch Control

•

Reverse Dial on Routes and Telephones

125

FTC

• Tones and Cadences

Forced Charge Account

• Charge Account, Forced

French Type Approval

•

Camp-on to a Set in Ringback or Dialing

•

Forward No Answer Call Waiting Direct Inward Dialing

•

Group Hunt Queuing (see also package 120)

•

Group Hunt Queuing Limitation Enhancement (see also package 120)

•

Loopback on Central Office Trunks

Geographic Redundancy Primary system Geographic Redundancy Secondary system Group Call

•

Dial Access to Group Calls (see also package

139).

•

Group Call

•

Group Hunt Queuing Limitation (see also package

120)

Group Hunt/DN Access to SCL

197

404 405

120

FCA

FRTA

GRPRIM

GRSEC

GRP

PLDN

4.0

4.0 1

•

Group Hunt Queuing (see also package 197)

•

Group Hunt Queuing Limitation (see also package

131)

•

Group Hunt Queuing Limitation Enhancement (see also package 197)

•

Group Hunt

•

Speed Call Directory Number Access

•

Handset Volume Reset

•

Handsfree Download (Meridian Digital Telephones

•

Held Call Clearing

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 69

Features and Software options 69

Package Name Number Mnemonic Release H323 Virtual Trunk

•

IP Peer Networking Phase 2

•

Branch Office

399

H323_VTRK

3.0

HiMail Fax Server History File

•

History File

Hold in Queue for IVR Hospitality Management Hospitality Screen Enhancement

•

HospitalityEnhancements: Display Enhancements

•

Hunting By Call Type

•

Hunting — Circular Hunting — Linear Hunting — Secretarial Hunting — Short Hunting — Data Port Hunting — Trunk Hunting

•

Incoming Call Indicator Enhancement

195

218 166 208

FAXS

HIST

IVR

HOSP

HSE

18 16 17

Incoming DID Digit Conversion

•

China Number 1 Signaling Trunk Enhancements (see also packages 49, 128, and 131)

•

DNIS Name Display (see also packages 95, and

98)

•

Incoming DID Digit Conversion

• Incoming Trunk Programmable Calling Line Identification

•

Incremental Software Management

•

Input/Output Access and System Limits

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

113

IDC

Page 70

70 Features and Software options

Package Name Number Mnemonic Release Integrated Digital Access

•

Analog Private Network Signaling System

122

IDA

(APNSS) (see also packages 190, 123, and 124)

•

DASS2/DPNSS1 – Integrated Digital Access (see also packages 123 and 124)

•

DPNSS1 Satellite

•

DASS2/DPNSS INIT Call Cutoff

Integrated Message System UST and UMG are part

IMS

of IMS Package.

•

Integrated Messaging System Link

Integrated Services Digital Network Application

153

IAP3P

Module Link for Third Party Vendors

• Application Module Link

•

Network Application Protocol Link Enhancement

Integrated Services Digital Network BRI Trunk

233

BRIT

Access

• Integrated Services Digital Network Basic Rate

Interface (see also packages 216, and 235)

Integrated Services Digital Network Supplementary Features

•

Call Connection Restriction (see also packages 146 and 147)

•

Direct Inward Dialing to Network Calling

•

Incoming Digit Conversion Enhancement

•

Network Time Synchronization

• X08 to X11 Gateway

Integrated Services Digital Network Signaling Link

•

Call Connection Restriction (see also packages 146 and 161)

161

147

ISDN INTLSUP

ISL

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 71

Features and Software options 71

Package Name Number Mnemonic Release Integrated Services Digital Network

•

Backup D-Channel to DMS-100/250 and AT&T

145

ISDN

4ESS

•

Call Pickup Network Wide

•

D-Channel Error Reporting and Monitoring

•

Integrated Services Digital Network (ISDN) Primary Rate Interface

•

Network Name Display (Meridian 1 to DMS-100/250)

•

Total Redirection Count

•

T309 Time

•

Integrated Voice and Data

Intercept Computer Interface

•

Intercept Computer Dial from Directory

•

Intercept Computer Enhancements

143

ICP

•

Intercept Computer Flexible DN Length

•

Intercept Computer Interface

•

Intercept Computer Meridian Mail Interactions

•

Intercept Computer Network Screen Activation, Flexible DN, Meridian Mail Interactions

•

Intercept Treatment Enhancements

Intercept Treatment

•

Intercept Treatment

Inter-Exchange Carrier

•

Inter Exchange Carrier

Internal CDR

•

Internal Call Detail Recording

International 1.5/2.0 Mb/s Gateway

• Radio Paging

•

International Meridian 1

International nB+D

•

ISDN PRI D70 Trunk Access for Japan (nB+D)

149

108

167

255

INTR

IEC

ICDR

GPRI

INBD

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 72

72 Features and Software options

Package Name Number Mnemonic Release International Primary Rate Access (CO)

•

Call Connection Restriction (see also packages

146

PRA

147 and 161)

•

Integrated Services Digital Network Primary Rate Access

•

Integrated Services Digital Network Primary Rate Access Central Office Connectivity to Japan D70

International Primary Rate Access

•

Integrated Services Access/Call by Call Service Selection Enhancements

•

Integrated Services Digital Network Primary Rate Access to 1TR6 Connectivity

•

Integrated Services Digital Network Primary Rate Access to NUMERIS Connectivity

•

Integrated Services Digital Network Primary Rate Access to SwissNet 2 Connectivity

•

Integrated Services Digital Network Primary Rate Access to SYS-12 Connectivity

International Supplementary Features

•

IODU/C

IP Expansion

•

IP Expansion

IP Media Gateway ISDN Semi-Permanent Connection

•

ISDN Semi-Permanent Connections for Australia

•

Italian Central Office Special Services (see also packages 129, and 157)

Japan Central Office Trunks

202

131

295

403 313

IPRA

SUPP

IPEX

IPMG

ISPC

JPN

25.40

4.0 22

•

Japan Central Office Trunk

Japan Digital Multiplex Interface

•

Japan Digital Multiplex Interface

Japan Telecommunication Technology Committee

•

Japan TTC Common Channel Signaling

Japan Tone and Digit Switch

•

Japan Tone and Digit Switch

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

136

335

171

JDMI

JTTC

JTDS

Page 73

Features and Software options 73

Package Name Number Mnemonic Release Last Number Redial

•

Last Number Redial

Latin American Spanish

•

Latin American Spanish

Limited Access to Overlays

•

B34 Dynamic Loss Switching (see also packages

279

164

LNR

MLMS_SPL

LAPW

131 and 203)

•

Faster I/O

•

Limited Access to Overlays

• Limited Access to Overlays Password Enhancement

• Teletype Terminal Access Control in Multi-Customer Environment (see also package 131)

Line Load Control

105

LLC

•

Line Load Control

•

Line Lockout

Local Steering Code Modifications

•

Local Steering Code Modifications

• Lockout, DID Second Degree Busy and MFE Signaling Treatments

• LOGIVOX Telephone

•

Loop Start Answer Supervision XUT

•

Loop Start Supervisory Trunks

•

Loop Start Supervisory Trunks (Incoming Calls)

Location Code Expansion M2000 Digital Sets

•

Distinctive Ringing for Digital Telephones

• M2317 Telephones

•

Flexible Voice/Data Terminal Number

M2250 Attendant Console

•

Digital Attendant Console

M2317 Digital Sets

137

400

140

LSCM

LOCX DSET

DCON

DLT2

4.0 7

•

M2317 Digital Sets

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 74

74 Features and Software options

Package Name Number Mnemonic Release M3000 Digital Sets

•

M3000 Telephones

M3900 Full Icon Support

•

M3900 Full Icon Support

397

TSET

ICON_ PAC

KAGE

3.0

M3900 Phase III Virtual Office Enhancement

•

Virtual Office Enhancement

M3900 Ring Again

M911 Enhancement Display

• 10/20 Digit ANI on 911 Calls Maid Identification

• Maid Identification

•

Make Set Busy and Voice Call Override

Make Set Busy

•

Make Set Busy

•

Make Set Busy Improvement

• Malicious Call Trace on Direct Inward Dialing Malicious Call Trace

•

Enhanced Malicious Call Trace

•

Malicious Call Trace

•

Malicious Call Trace DN/TN Print

387

396

249

210

107

VIR_OFF_

ENH

M3900_RGA

_PROG

M911 ENH

MAID

MSB

MCT

25.40

3.0

• Malicious Call Trace Idle

•

Manual Line Service

•

Manual Service Recall to Attendant

•

Manual Signaling (Buzz)

• Manual Trunk Service MAT 5.0

•

Meridian 1 Attendant Console Enhancements (see also package 76)

Meridian 1 Companion Option

•

Nortel Networks Integrated DECT

MCDN End to End Transparency

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

296

240

348

MAT

MCMO

MEET

Page 75

Features and Software options 75

Package Name Number Mnemonic Release Meridian 1 Enhanced Conference, TDS and MFS

•

Meridian 1 Enhanced Conference, TDS and MFS

Meridian 1 Fault Management

•

Alarm Management

•

Meridian 1 Initialization Prevention and Recovery

204

243

XCT0

ALRM_FILTER

Meridian 1 Microcellular Option Meridian 1 Mobility Multi-Site Networking Meridian 1 Packet Handler

•

Meridian 1 Packet Handler

Meridian 1 Superloop Administration (LD 97)

•

Extended DID/DOD Software Support – Europe

• Extended Flexible Central Office Trunk Software Support

•

Extended Tone Detector and Global Parameters Download (see also package 203)

•

Generic XFCOT Software Support

Meridian 1 XPE

•

B34 Codec Static Loss Plan Downloading

•

B34 Dynamic Loss Switching (see also packages 131, and 164)

• Extended Multifrequency Compelled Sender/Receiver

•

Extended Tone Detector and Global Parameters Download (see also package 205)

303 314 248

205

203

MMO

MMSN

MPH

XCT1

XPE

22 22 19

•

Intelligent Peripheral Equipment Software Support Enhancements

Meridian 911

•

Meridian 911 Enhancements – Call Abandon

•

Meridian 911 Enhancements – MADN Display Coordination

Meridian Hospitality Voice Service

•

Meridian Hospitality Voice Services

Meridian Link Modular Server

•

Meridian Link Enhancements

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

224

179

209

M911

HVS

MLM

Page 76

76 Features and Software options

Package Name Number Mnemonic Release Meridian SL-1 ST Package

•

Meridian SL-1 ST Package

Message Intercept

•

Message Intercept

Message Waiting Center

•

Message Waiting Lamp Maintenance

•

Message Waiting Unconditional

•

Meridian Mail Trunk Access Restriction

Message Waiting Indication Inter-working with

163

219

SLST

MINT

MWC

MWI

DMS

•

Message Waiting Indication (MWI) Inter-working

Mini CDR Mobile Extensions Mobility Server

•

Modular Telephone Relocation

Multifrequency Compelled Signaling

•

China Number 1 Signaling Trunk Enhancements (see also packages 49, 113, and 131)

•

China Number 1 Signaling – Active Feature Dial Tone (see also package 126)

•

China Number 1 Signaling – Audible Alarm (see also package 126)

•

China Number 1 Signaling – Vacant Number Announcement (see also package 126)

•

India Phase 2

•

R2 Multifrequency Compelled Signaling (MFC) DID/DTMF DOD

•

R2 Multifrequency Compelled Signaling (MFC) Selective Route To Attendant

•

MFC Inter-working with AML Based Applications (see also packages 214 and 215)

31 412 302

128

MCDR MOBX MOSR

MFC

5.50 22

•

R2 Multifrequency Compelled Signaling Timer Control

•

Semi-Compelled MFC and Calling Name Identification Charges

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 77

Features and Software options 77

Package Name Number Mnemonic Release Multifrequency Signaling for Socotel

•

Multifrequency Signaling for Socotel

Multi-Language I/O Package

•

Multi-language TTY Input/Output

135

211

MFE

MLIO

Multi-Language Wake Up

•

Multi-language Wake Up

•

Multi-Party Operation Enhancements

Multi-Party Operations

• Attendant Clearing during Night Service

•

Multi-Party Operations

•

Multiple Appearance DN Redirection Prime

•

Multiple Console Operation

Multiple Queue Assignment

• Multiple Queue Assignment Multiple-Customer Operation

•

Multiple Customer Operation

Multiple-Tenant Service

•

Multi-Tenant Service

Multipurpose Serial Data Link Serial Data Interface

•

Multipurpose Serial Data Link Serial Data Interface

Multipurpose Serial Data Link Single Terminal Access

206

141

297

227

228

MLWU

MPO

MQA

CUST

TENS

MSDL SDI

MSDL STA

•

Single Terminal Access

Multipurpose Serial Data Link

•

Multipurpose Serial Data Link

Multi-Site Mobility Networking Multi-User Login

•

Multi-User Login

Music Broadcast

•

Music Broadcast

Music

•

Music

N/W Communications Management Center

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

222

370 242

328

MSDL

MSMN

MULTI_USER

MUSBRD

MUS

CMAC

25 19

Page 78

78 Features and Software options

Package Name Number Mnemonic Release Network Alternate Route Selection

•

Equi-distribution Network Attendant Service

NARS

Routing (see also package 159)

•

Network Alternate Route Selection/Basic Alternate Route Selection Enhancement – Local Termination (see also package 57)

•

Network Anti-tromboning

•

Virtual Network Services/Virtual Directory Number Expansion (see also package 183)

Network Attendant Service

•

Equi-distribution Network Attendant Service Routing (see also package 58)

•

Network Individual Do Not Disturb (See also packages 9 and 127).

Network Authorization Code

•

Network Authorization Code

Network Automatic Call Distribution

•

Network Automatic Call Distribution

Network Call Back Queuing

•

Network Call Back Queuing

Network Call Transfer Network Class Of Service

•

Network Class of Service

Network Message Services Network Priority Queuing

•

Network Priority Queuing

Network Signaling

159

207

67 32

175

NAS

NAUT

NACD

MCBQ

NXFR

NCOS

NMS

PQUE

NSIG

3 1

• Network Signaling Network Speed Call

•

Network Speed Call

Network Traffic Measurements

•

Network Traffic Measurement

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

NSC

NTRF

Page 79

Features and Software options 79

Package Name Number Mnemonic Release New Flexible Code Restriction

•

China Number 1 Signaling Trunk Enhancements

NFCR

(see also packages 113, 128, and 131)

•

New Flexible Code Restriction

New Format CDR

•

Call Detail Recording Time to Answer

•

CDR on Busy Tone

234

FCDR

Next Generation Connectivity NI-2 Call By Call Service Selection

•

Night Restriction Classes of Service

• Night Service

•

Night Service Enhancements – All Calls Remain Queued for Night Service

•

Night Service Enhancements – Recall to Night DN

•

Night Service Enhancements – Re-queuing of Attendant Present Calls

•

Night Service Enhancements – Re-queuing of Attendant Present Calls

NI-2 Name Display Service

•

NI-2 Name Display Supplementary Service

Nortel Symposium Call Center North America National ISDN Class II Equipment

•

North American Numbering Plan

•

Off-Hook Alarm Security

Observe Agent Security

324 334

385

311 291

394

NGEN

NI-2 CBC

NDS

NGCC

NI2

OAS

22 23

25.40

22 21

3.0

•

Observe Agent Security

Off-Hook Queuing

•

Network Drop Back Busy and Off-hook Queuing (see also package 192)

Office Data Administration System

•

Office Data Administration System

•

Off-Premise Extension

On Hold On Loudspeaker

• On-Hook Dialing Open Alarms

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

196

315

OHQ

ODAS

OHOL

OPEN ALARM

Page 80

80 Features and Software options

Package Name Number Mnemonic Release Operator Call Back (China #1)

•

Busy Verify on Calling Party Control Calls

•

China Number 1 Signaling – Active Feature Dial

126

OPCB

Tone (see also package 128)

•

China Number 1 Signaling – Audible Alarm (see also package 128)

•

China Number 1 Signaling – Called Party Control

•

China Number 1 Signaling – Calling Number Identification on Outgoing Multifrequency Compelled Signaling

•

China Number 1 Signaling – Calling Party Control

•

China Number 1 Signaling – Flexible Timers

•

China Number 1 Signaling – KE Multifrequency Compelled Tandem Signaling

•

China Number 1 Signaling – Malicious Call Trace Enhancement

•

China Number 1 Signaling – Off-hook Tone

•

China Number 1 Signaling – Toll Call Identification

•

China Number 1 Signaling – Toll Operator Call Back

• China Number 1 Signaling – Toll Operator Call Back Enhancement

• China Number 1 Signaling – Vacant Number Announcement (see also Package 128)

Optional Features

•

Autodial

• Call Forward All Calls

•

Ring Again

•

Speed Call

•

Speed Call on Private Lines (see also package 0)

• Speed Call/Autodial with Authorization Codes (see also package 34)

• Speed Call Delimiter (see also package 34)

Optional Outpulsing Delay

OPTF

OOD

• Optional Outpulsing Delay

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 81

Features and Software options 81

Package Name Number Mnemonic Release Originator Routing Control

•

Network Drop Back Busy and Off-hook Queuing

192

ORC_RVQ

(see also package 62)

•

Remote Virtual Queuing

•

Out-of-Service Unit

Outpulsing, asterisk (*) and octothorpe (#)

•

Outpulsing of Asterisk (*) and Octothorpe (#)

Overlap Signaling (M1 to M1 and M1 to 1TR6 CO)

•

Overlap Signaling

•

Overlay 45 Limited Repeats

•

Overlay Cache Memory

•

Override

• Paging

•

Partial Dial Timing

•

PBX (500/2500) Telephones

•

Periodic Camp-on Tone

• Periodic Clearing

•

Periodic Clearing Enhancement

•

Periodic Clearing on RAN, Meridian Mail, ACD, and Music

Personal Call Assistant

•

Personal Call Assistant

Phantom TN

104

184

398

254

OPAO

OVLP

PCA

PHTN

3.0

•

Phantom TNs

•

Position Busy with Call on Hold

PPM/Message Registration

•

Advice of Charge Real-time Supplementary Services for NUMERIS and SWISSNET (see also package 131)

•

Advice of Charge – Charging Information and End of Call for NUMERIS Connectivity (see also package 131)

•

Message Registration

•

Periodic Pulse Metering

Features and Services Fundamentals — Book 2 of 6 (C)

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NN43001-106 02.04 Standard

Release 5.5 9 May 2008

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Page 82

82 Features and Software options

Package Name Number Mnemonic Release

•

Predictive Dialing

Pre-translation

•

Pre-translation

•

Preventing Reciprocal Call Forward

Priority Network Override

•

Network Breaking and Force Disconnect

Priority Override/Forced Camp-On

•

Forced Camp-on and Priority Override

•

Privacy

• Privacy Override

•

Privacy Release

•

Private Line Service

Proactive Voice Quality Management Property Management System Interface

•

Property Management System Interface

•

Public Switched Data Service

Pulsed E&M (Indonesia, French Colisée)

•

Pulsed E&M DTI2 Signaling

389

186

401 103

232

PXLT

PONW

POVR

PVQM

PMSI

PEMD

25.40

4.0 10

Q Reference Signaling Point Interface

• Integrated Services Digital Network QSIG Basic

Call

QSIG Generic Functional protocol

•

ISDN QSIG Generic Functional Transport

QSIG Supplementary Service

• ISDN QSIG Call Completion

•

ISDN QSIG Call Diversion Notification

•

ISDN QSIG Path Replacement

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

263

305

316

QSIG

QSIG GF

QSIG-SS

Page 83

Features and Software options 83

Package Name Number Mnemonic Release Radio Paging

•

Radio Paging

•

Radio Paging Product Improvements

•

Recall to Same Attendant

•

Recall with Priority during Night Service

•

Recall With Priority during Night Service

•

Recall With Priority during Night Service Network

187

RPA

Wide

Recorded Announcement Broadcast

•

Recorded Announcement Broadcast

Recorded Announcement

•

Recorded Announcement

Recorded Overflow Announcement

•

Recorded Overflow Announcement

327

RANBRD

RAN

ROA

•

Recorded Telephone Dictation

•

Recovery of Misoperation on the Attendant Console

• Recovery on Misoperation of Attendant Console

•

Reference Clock Switching

•

Reference Clock Switching (see also packages 75, 129, and 154)

Remote IPE

•

Remote Intelligent Peripheral Equipment

Remote Virtual Queuing

•

Network Drop Back Busy and Off-hook Queuing (see also package 62)

•

Remote Virtual Queuing

Resident Debug

•

Restricted Call Transfer

•

Ring and Hold Lamp Status

•

Ringback Tone from Meridian 1 Enhancement

Ringing Change Key

286

192

193

REMOTE_IPE

RVQ

RSDB

RCK

•

Ringing Change Key

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 84

84 Features and Software options

Package Name Number Mnemonic Release Room Status

•

Room Status

Scheduled Access Restrictions

•

Scheduled Access Restrictions

•

Secrecy Enhancement

100

162

RMS

SAR

• Secretarial Filtering

•

Seizure Acknowledgment

•

Selectable Conferee Display and Disconnect

•

Selectable Directory Number Size

Semi-Automatic Camp-On

• Attendant Blocking of Directory Number

•

Attendant Idle Extension Notification

•

Semi-Automatic Camp-On

•

Serial Port Expansion

Series Call

• Series Call Set Relocation

•

Automatic Set Relocation

•

Short Buzz for Digital Telephones

•

Short Memory Test

• Single Digit Access to Hotel Services Set-to-Set Messaging

•

Set-to-Set Messaging

Single Term Access

•

Single Term Access

•

Slow Answer Recall Enhancement

181

191

380

228

SACP

SECL

STS

STA

•

Slow Answer Recall for Transferred External Trunks

•

Source Included when Attendant Dials

SIP Gateway and Converged Desktop Soft Switch

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

406 402

SIP

SOFTSWITCH

4.0

Page 85

Features and Software options 85

Package Name Number Mnemonic Release Spanish KD3 DID/DOD interface

•

KD3 Direct Inward Dialing/Direct Outward Dialing

252

KD3

for Spain

•

Special Signaling Protocols

•

Special Trunk Support

•

Speed Call Directory Number Access

•

Speed Call on Private Lines (see also package 1)

•

Speed-Up Data Dump

Standalone Meridian Mail

•

Meridian Mail, Standalone

Station Activity Records

•

Station Activity Records

262

251

SAMM

SCDR

Station Camp-On

•

Station Camp-On

Station Category Indication

• Station Category Indication Station Loop Preemption Station Specific Authorization Codes

• Station Specific Authorization Code

•

Station-to-Station Calling

Stored Number Redial

•

Stored Number Redial

Supervisory Attendant Console

•

Supervisory Attendant Console

Supervisory Console Tones

•

System Capacity Enhancements

System Errors and Events Lookup

•

System Message Lookup

121

106 229

189

245

SCMP

SCI

SLP

SSAU

SNR

SUPV

SVCT

SYS_MSG_

LKUP

10 19

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 86

86 Features and Software options

Package Name Number Mnemonic Release System Speed Call

•

Speed Call/Autodial with Authorization Codes (see

SSC

also package 1)

•

Speed Call, System

•

Speed Call Delimiter (see also package 34)

•

Telephones (PBX)

•

Teletype Terminal Access Control in Multi-Customer Environment (see also package 164)

•

Telset Call Timer Enhancement

Time and Date

•

Time and Date

Tone Detector Special Common Carrier Tone Detector

•

Tone Detector

•

Tone to Last Party

•

Tones, Flexible Incoming

Traffic Monitoring Trunk Anti-Tromboning

•

Trunk Anti-Tromboning

Trunk Barring

• Trunk Barring Trunk Failure Monitor

• Trunk Failure Monitor

•

Trunk Failure Monitor Enhancement

Trunk Hook Flash (Centrex)

•

Centrex Switchhook Flash

66 65

168 293

132

182

157

TAD

SCC

TDET

TMON

TAT

TBAR

TFM

THF

7 7

•

Italian Central Office Special Services (see also packages 129, and 131)

•

Trunk to Trunk Connections

•

Trunk Traffic Reporting Enhancement

Trunk Verification from Station

• Trunk Verification from a Station

•

Uninterrupted Line Connection

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

110

TVS

9.32

Page 87

Features and Software options 87

Package Name Number Mnemonic Release United Kingdom

•

Analog Private Network Signaling System

190

(APNSS) (see also packages 122 123, and 124)

•

UK Analogue Hardware Support

Universal ISDN Gateways

•

Universal ISDN Gateway

•

Variable Flash Timing and Ground Button

•

Variable Guard Timing

283

UIGW

VIP Auto Wake Up

• Hospitality Enhancements: V.I.P. Auto Wake Up Virtual Network Services

•

Virtual Network Services

•

Virtual Network Services/Virtual Directory Number Expansion (see also package 58)

•

Voice Call

Virtual Office

•

Branch Office

•

Emergency Services For Virtual Office

• Internet Telephone Virtual Office

•

Virtual Office

Virtual Office Enhancement

•

Branch Office

•

Emergency Services For Virtual Office

• Internet Telephone Virtual Office Voice Mailbox Administration

212

183

382

387

246

VAWU

VNS

VIRTUAL_

OFFICE

VOE

VMBA

3.0

• Meridian Mail Voice Mailbox Administration X08 to X11 Gateway

•

X08 to X11 Gateway

Zone Call Admission Control

•

Adaptive Network Bandwidth Management

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

188

407

L1MF

ZCAC

4.5

Page 88

88 Features and Software options

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 89

Call Forward All Calls

This section contains information on the following topics:

"Feature description" (page 89) "Operating parameters" (page 90) "Feature interactions" (page 91) "Feature packaging" (page 100) "Feature implementation" (page 100) "Feature operation" (page 103)

Feature description

Call Forward All Calls (CFW) automatically forwards incoming calls to another destination, within or outside the system. Only calls to the Prime DN or any single-appearance DN on the telephone are forwarded. Outgoing calls can still be placed from the telephone when Call Forward is active.

Call Forward All Calls can be selectively activated depending on the source of the originating party. With the Internal Call Forward (ICF) feature, the user can cause only internal calls to be forwarded. The Call Forward Reminder Tone (CFRT) presents special dial tones on analog (500/2500 type) telephones with CFW active. One tone indicates that CFW is active; a second indicates that there is a message waiting for the telephone with CFW active.

Call Forward All Calls, as well as Internal Call Forward, is assigned on a per-telephone basis. Meridian 1 proprietary telephones must be equipped with separate key/lamp pairs to allow the activation and deactivation of each feature. Customers can specify the length of the destination number in LD 11. Options are 4, 8, 12, 16, 20, or 23 digits. If you enter another number for the length, the system rounds to the nearest acceptable choice. The default is 16 digits.

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 90

90 Call Forward All Calls

When you use Multiple Appearance DNs (MADNs), call redirection is determined based on the Terminal Number (TN) order in your DN block. To determine the TN order, print the DN block from LD 20 or LD 22 (TYPE = DNB). When a call comes in to an MADN, the system begins a search to determine how the call is handled. Using the TN list you printed, the system performs the following search, beginning at the bottom of the TN list, and working up.

1. Searches for the ﬁrst Prime DN appearance of the MADN with Call Forward All Calls activated.

2. If there are no Prime DN appearances, the Call Forward All Calls cannot be activated.

The search does not necessarily determine the lowest numerical TN. The search starts at the bottom of the TN list.

Operating parameters

The forwarding of a call depends on the access limitations assigned to the telephones and the trunks involved in the call. If call forwarding results in a connection that is not permitted by the assigned access limitations, the incoming call is not forwarded.

The customer can specify which telephone determines the successful completion of the call: the originating telephone or the forwarding telephone.

Internal Call Forward requires a programmable feature key. Therefore, Internal Call Forward is not supported on BRI telephones.

LD 17 CFWS allows telephones to have their CFW status saved as part of the data dump routine and then reinstated following a SYSLOAD. For more information, refer to the Call Forward Save feature RL.

Call ForwardReminder Tone does not apply to telephones that have a visual indication of active CFW status.

The Reciprocal Call Forward All Calls option prevents the situation whereby an inﬁnite loop is caused in a network-wide Call Forward conﬁguration resulting from telephone A being call forwarded (all calls) to telephone B at another node, which in turn has been call forwarded back to telephone A. A check is provided using the Flexible Orbiting Prevention Timer (FOPT), which prohibits any telephone from call forwarding more than one call off node for a period of 14 seconds.

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Page 91

The Flexible Orbiting Prevention Timer, previously ﬁxed at 14 seconds, can be set during Service Change from 0 to 30 seconds (even numbers only). If a value of 0 is deﬁned, then Orbit Prevention is disabled and call forwarding is not inhibited in any way.

The Orbit Prevention protection, however, does not extend to all potential orbiting situations. Improperly engineered networking or multiple switching arrangements can produce orbiting.

Feature interactions

Advice of Charge for EuroISDN

Calls charged with Advice of Charge that are either transferred, extended or redirected to another telephone using Call Forward All Calls are charged against the last telephone that answersthe call and the controlling telephone releases. Additionally, the last party that transfers or forwards a call to an ISDN Central Ofﬁce trunk is charged for both connections.

Attendant Alternative Answering

Call Forward All Calls takes precedence over all other Call Forwarding features for a particular telephone. Calls forwarded by Attendant Alternative Answering (AAA) are subject to the Call Forwarding conditions on the AAA DN.

Feature interactions 91

Attendant Blocking of Directory Number

The Attendant Blocking of DN feature will override Call Forward All Calls. If the dialed DN of the telephone is idle, the DN can be blocked; if the DN is busy, busy tone is heard.

Attendant Break-In

The attendant can override call forwarding on a destination DN by pressing the Break-In key before dialing the destination DN. The attendant may not apply Camp-On to a telephone with Call Forward active.

Attendant Break-In to Inquiry Calls

The operation of Call Forward All Calls is overridden on a analog (500/2500 type) telephone that has inadvertently been placed on-hook during a Break-In conference to allow it to be re-rung by the attendant.

If the controlling party goes on hook in a Break-In conference, and is being re-rung by the attendant, the ringing takes precedence over Call Forward All Calls that may be applied to the telephone.

Attendant Busy Verify

If the DN is call forwarded to the attendant console, the attendant will receive a click followed by silence.

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Attendant Overﬂow Position

If the telephone assigned an Attendant Overﬂow DN has activated the Call Forward All Calls feature, overﬂow calls are not rerouted to the telephone. If a analog (500/2500 type) telephone is forwarded, AOP is canceled.

Call Detail Recording on Redirected Incoming Calls

The Call Detail Recording on Redirected Incoming Calls feature does not affect how the Call Forward All Calls feature operates; however, it does provide information about the answering party in the Call Detail Recording ID ﬁeld if incoming calls have been redirected by any one of these features.

Call Forward and Busy Status

Call Forward All Calls must be assigned to Party A’s telephone to enable the Call Forward Status function, which allows party B to monitor and alter the Call Forward state of party A’s telephone.

Call Forward by Call Type

If a call is unanswered at the forwarded DN, the telephone that has Call Forward All Calls activated is checked for the Class of Service and the call forward DN. If a chain of call forwarding occurs, the Class of Service and the forwardDN for Call Forward No Answer are obtained from the ﬁrst telephone in the chain. This applies when FDN and HNT have been speciﬁed for Call Forward No Answer at the customer level.

Call Forward Destination Deactivation

If the Call Forward All Calls (CFW) DN of telephone A is the DN of telephone B and telephone A dials the CFW FFC to activate Call Forward All Calls, then telephone A’s calls are forwarded to telephone B. Telephone B can deactivate CFW on telephone A by dialing the Call Forward Destination Deactivation (CFDD) FFC.

Call Forward External Deny

This feature overrides other Call Forward All Calls parameters. For example, if Call Forward to Trunk Access Code (CFTA) is allowed for the customer, but Call Forward External Deny (CFXD) is enabled for the telephone, CFXD takes precedence and call forwarding to a trunk access code is denied.

Call Forward/Hunt Override Via Flexible Feature Code

The Call Forward All Calls feature is overridden by the Call Forward/Hunt Override Via FFC feature, but there are no changes to the feature itself.

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Call Forward, Internal Calls

If Call Forward Reminder Tone Allowed (CFRA) is in effect, whenever an analog (500/2500 type) telephone with Internal Call Forward active goes off hook to originate a call, the telephone sounds the reminder tone. The reminder tone is either Call Forward Dial Tone (CFDT) or Call Forward/Message Waiting Dial Tone (CFMW).

Call Forward No Answer

Call Forward All Calls may result in the presentation of a call to a telephone that is different from the dialed DN. In this case, if the call is eligible for Flexible Call Forward No Answer, it is forwarded to the DN speciﬁed for the dialed DN, not the ringing DN.

Suppose that party A calls party B, and party B has programmed Call Forward All Calls to party C. Flexible Call Forward No Answer will forward a No Answercall at party C to the FDN associated with party B, the dialed DN.

After the call is forwarded, the MARP TN for the dialed DN controls the call redirection for Flexible Call Forward No Answer.

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Call Forward No Answer, Second Level

Second Level Call Forward No Answer uses the ﬁnal (ringing) telephone in the chain to obtain Class of Service and forwarding DN information.

First level treatment operates in the following manner. Suppose that Party A calls Party B, and Party B has programmed Call Forward All Calls to Party C. Flexible Call Forward No Answer will forward a No Answer call at Party C to the forwarding directory number associated with Party B, the dialed DN.

Call Forward Save on SYSLOAD

The Call Forward status of each telephone can be saved as part of the data dump routine and reinstated following a SYSLOAD operation.

Call Page Network Wide

Call Page Network Wide (PAGENET) does not block a telephone from being programmed to Call Forward All Calls to an external Paging trunk. At call termination time, calls that are forwarded to an external PAGENET uncontrolled trunk are not blocked. However, calls forwarded to an external PAGENET controlled trunk are given access denied intercept treatment at the Paging node.

Call Redirection by Time of Day

Call Forward All Calls has precedence over Call Redirection by Time of Day.

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Calling Party Name Display Denied

During a Call Forward or Call Transfer, the calling party digits and forwarding/transferring party digits are displayed on the terminating telephone. This display is allowed or denied depending on the Class of Service of the calling telephone and the forwarding/transferring telephone. The name of the forwarding/transferring telephone is not displayed on the calling and terminating telephone.

Calling Party Privacy

When an incoming trunk call with the Privacy Indicator is forwarded, the Privacy Indicator is tandemed to the far end to inhibit the display of the Calling Party Name or Number provided that the tandem node also has Calling Party Privacy (CCP) provisioned.

The CCP code can also be stored on the forwarding DN. If the CPP is requested on the forwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the forwarding telephone (for example, at the tandem node) from being displayed on the terminating telephone. In this case, the forwarding station must include the CPP in the forwarding DN (such as *67 + ACOD + the DN on the terminating node).

Call Forward Busy Call Waiting Call Waiting Redirection Camp-On Camp-On, Station

Call Forward All Calls has precedence over Call Forward Busy, Call Waiting, Call Waiting Redirection, Camp-On and Station Camp-On.

China - Attendant Monitor

If an attendant attempts to monitor a DN which is Call Forwarded and is idle, idle DN treatment is given.

China - Flexible Feature Codes - Customer Call Forward Enhanced Flexible Feature Codes - Customer Call Forward

When Customer Call Forward (CCFW) is active CFWAC cannot be activated by Flexible Feature Code, but can be activated by SPRE. When CFWAC is active, CCFW cannot be activated.

CCFW can be deactivated by deactivating CFWAC. CFWAC can only be deactivated by the CCFD FFC if the current CFW DN is the same as the current CCFW DN.

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China - Flexible Feature Codes - Outgoing Call Barring Enhanced Flexible Feature - Outgoing Call Barring

When a telephone with Outgoing Call Barring active activates CFWAC with a new CFW DN, the CFW DN is tested against the current barring level. If the DN is not allowed to be dialed, it can also not be used as a Call Forward DN. This is to prevent a telephone from forwarding to a barred DN and then dialing its own DN to bypass the limitations.

China - Toll Call Loss Plan

Toll pad switchingis also provided after call forwarding has been completed. When the toll call is diverted, the diverted party’s pad level is switched back to its original value (unless it is an OPS station using dynamic switching). The Toll Loss Plan is applied again for the new call as if it is a direct call. For Call Transfer, it is provided after the transferring party completes the transfer and drops out. For Call Forward or Hunting, it is provided when the forwarding or hunting call is answered.

Conference

On analog (500/2500 type) telephones, Call Forward All Calls can be activated or canceled during a conference call.

Display of Calling Party Denied

When a telephone activates any of the call forwarding features, the displays given on the calling telephone and the terminating telephone are in accordance with the Class of Service of the telephones involved in the call.

If the terminating telephone has Dialed Name Display Denied (DNDD), the display on the terminating telephone reﬂects the name and number of the calling party and the name and the number of the forwarding telephone.

If the terminating telephone has Dialed Name Display Allowed (DNDA), the display on the terminating telephone reﬂects the number of the calling party and the name and number of the forwarding telephone. In both cases, the terminating telephone’s display is in accordance with the DPD Class of Service options of the calling and forwarding telephones.

For a MCDN ISDN call, the calling party’s Calling Line Identiﬁcation (CLID) is replaced with the ISDN route access code (ACOD) and the route member number, and the calling party’s name is replaced by a string of four Xs (X X X X).

The display given on the calling telephone of an internal call, which has been forwarded to a telephone within the same switch, includes the name and number of the terminating telephone along with the number of the forwarding telephone. If the DPD Class of Service options, which are speciﬁed for the terminating telephone, indicate that the display of the

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name and number of the terminating telephone be denied, then on the calling telephone, the name of the terminating telephone is replaced by a string of four Xs (X X X X). The number is replaced by dashes (- - - -). If the number of the terminating telephone is blocked from being displayed on the calling telephone, the number of the forwarding telephone is also blocked from being displayed on the calling telephone, regardless of the DPD Class of Service options of the forwarding telephone. Conversely, if the display of the terminating telephone’s number is allowed in the calling telephone, then the number of the forwarding telephone is also displayed on the calling telephone, irrespective of the DPD Class of Service options of the forwarding telephone.

Do Not Disturb

If activated, Call Forward All Calls will take precedence over Do Not Disturb busy indication.

DPNSS1 Diversion

Call Forward All Calls on unanswered calls are activated in the following order: Call Forward All Calls, Message Waiting, Call Forward No Answer, Slow Answer Recall. For busy telephones the order is: Call Forward All Calls, Hunting, Calling Waiting/Camp On, Message Waiting Busy Forward, Call Forward Busy.

Electronic Lock Network Wide/Electronic Lock on Private Lines

For Call Forwarding, the COS and NCOS used for the forwarding call can be taken from either the forwarding telephone or from the forwarded telephone, depending on the option deﬁned in the Customer Data Block.

For example, telephone B call forwards all calls to an external trunk. Telephone A calls telephone B. If OPT = CFF in LD 15 (Call Forward forwarded to party’s COS and NCOS), the COS and NCOS of telephone B are used for forwarding the call to the trunk. If OPT = CFO (Call Forward originating party’s COS and NCOS), the COS and NCOS of telephone A are used for forwarding the call to the trunk.

Flexible Feature Code Boss Secretarial Filtering

Although Call Forward All Calls and Flexible Feature Code Boss Secretarial Filtering can be equipped on the same telephone, they cannot both be active at the same time. There is no precedence of one over the other; it is not possible to activate one if the other is active on the telephone.

Flexible Feature Codes

When Flexible Feature Codes (FFC) are conﬁgured for a customer, #1 automatically becomes the FFC DN for both Call Forward Activate (CFWA) and Call Forward Deactivate (CFWD). When the same DN is used for both CFWA and CFWD, FFC toggles the call forward activated/deactivated state

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of the telephone. When call forwardis activated for a telephone, entering #1 automatically deactivates call forward, no matter what follows #1. When call forward is deactivated for a telephone, the result of entering #1 depends on what follows #1:

•

If the telephone goes on hook immediately, Call Forward is activated for the telephone to its previous Call Forward number.

• If a valid DN is entered after #1, Call Forward is activated for the telephone to that valid DN.

•

If an invalid DN is entered after #1, Call Forward remains deactivated for the telephone.

Flexible Voice/Data Terminal Number

Voice calls directed to a dynamic voice/data Terminal Number are forwarded, if either of these features are enabled. Data calls, to a dynamic voice/data TN, are not forwarded.

Group Call

A Group Call to a telephone with Call Forward active is forwarded one step only. The Call Forward number must be a valid DN.

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Group Hunt

When Group Hunting attempts to terminate on a DN which has CFW All Calls active, it will continue with the next DN in the group if the attempted DN is busy, or if the DN is idle and the response to the Call Forward Ignore (CFWI) prompt in LD 57 is "NO". If the attempted DN is idle and the response to the CFWI prompt in LD 57 is "YES", then Group Hunting will terminate and the stations associated with the DN is rung.

Hunting

Call Forward All Calls takes precedence over Hunting.

ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions

When a call redirected by Call Forward All Calls, Call Forward No Answer, Call Forward Busy, or Hunt terminates on an Intercept Computer (ICP) position, a redirected message identiﬁcation "50" is sent to the ICP computer, when the call is answered.

Idle Extension Notiﬁcation

When an extension that is being supervised for Idle Extension Notiﬁcation becomes idle, it has the ability to make outgoing calls. If Call Forward All Calls or Intercept Call Forward are activated at the extension before the attendant presses the SACP key to ring that extension, the attendant’s call is forwarded to the Call Forward destination. The attendant display will show both the call forward DN, as well as the original extension’s DN.

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If the Call Forward DN is busy, SACP can be activated towards the Call Forward DN, if all the requirements for allowing Idle Extension Notiﬁcation are met by this DN.

Incoming Call Indicator Enhancement

When a Direct Inward Dialing (DID) call to station that is unrestricted from receiving DID calls (UDI Class of Service) is forwarded to a UDI station due to Call Forward All Calls or Call Forward Busy, the call is RDI-intercepted to the attendant. The attendant display shows the DN of the dialed party.

If the call has been forwarded to the attendant, the Call Forward All Calls/Call Forward Busy ICI lights up, and not the RDI-intercept ICI.

ISDN QSIG Call Completion

When the Call Forward feature is activated on a local basis and an incoming Call Completion request is received, the Call Completion request is registered against the forwarded DN.

ISDN QSIG Name Display

When an incoming QSIG call, with name display presentation allowed Name Display, is forwardedlocally, the calling party’s name information is displayed on the forwarding telephone. With presentation restriction, the calling party’s name information is not displayed to the destination telephone.

Make Set Busy

Call Forward All Calls takes precedence over Make Set Busy.

Message Registration

The party that originates a call is charged. The charge cannot be moved to another party using Call Forward All Calls.

Multi-Party Operations

A telephone which has activated Call Forward All Calls can still initiate calls and become the controlling party of a consultation connection. In this case, if the telephone fails to operate, then Multi-Party operations while re-ringing the controlling party as a part of failed operation recovery ignores the Call Forward All Calls indication present on the controlling party.

Multiple Appearance Directory Number Redirection Prime

Multiple Appearance Directory Number Redirection Prime (MARP) affects how call redirection operation is deﬁned. Refer to the MARP module in this document for details.

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Network Intercom (Hot Type D and Hot Type 1 Enhancements)

Hot Type I calls respect or override all kinds of Call Forward features (Busy, No Answer, All Calls, Internal, etc.) according to per-set deﬁnitions. If Call Forward is respected, the call becomes a normally dialed call and the originator will receive the appropriate indication on their display.

Network Individual Do Not Disturb

Call Forward All Calls takes precedence over Do Not Disturb Individual (DNDI) treatment.

Night Service Enhancements

Any call which has been presented to the Attendant Overﬂow Position cannot be removed from the console and re-queued by pressing the Make Set Busy (MSB) key. The call will only be removed if the Attendant Forward No Answer feature is active, and the Attendant Forward No Answer Timer has timed out. In this case, the call is re-queued and the Attendant Overﬂow Position is idled.

Paging

Calls that originate on a TIE trunk to a telephone that is redirected to a paging route are blocked.

Periodic Pulse Metering

Metered calls transferred or extended from one station to another using the Call Forward All Calls feature are charged against the last station at which the call is answered as the controlling station releases. The last party to forward a call onto a metered Periodic Pulse Metering trunk is charged.

Phantom Terminal Numbers (TNs)

Call Forward All Calls is used in conjunction with Remote Call Forward (RCFW) to redirect incoming calls from a phantom TN/DN to a valid DN.

Call Forward cannot be overridden on phantom TNs. Overﬂow tone occurs if an override is attempted.

Recorded Announcement for Calls Diverted to External Trunks

If a call is forwarded to an outgoing external Central Ofﬁce (CO) route with the Recorded Announcement for Calls Diverted to External Trunks (RANX) ﬂag set, RANX is activated.

Recovery on Misoperation of Attendant Console

Call Forward takes precedence over the Misoperation feature.

Ring Again on No Answer

If an unanswered call is forwarded to another station by Call Forward All Calls, Ring Again on No Answer is applied to the originally dialed station.

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Special preﬁx SPRE access codes

SPRE access codes cannot be used as CFW DNs. If an attempt is made to program SPRE access code as a CFW DN, the overﬂow tone is given at the time of CFW activation.

Total Redirection Count

Call Forward All Calls redirection is limited to the value deﬁned in the Total Redirection Count limit (if greater than 0). If this limit is exceeded, intercept treatment is given.

Trunk Access Codes

There is an option in LD 15 to allow or disallow telephones to program Call Forward All Calls to a Trunk Access Code. See "Call Forward All Calls"

(page 89).

If an Originating Trunk Connection is forwarded to a barred route, it receives the intercept treatment speciﬁed in the Customer Data Block.

User Selectable Call Redirection

When CFW redirects a call from telephone A to telephone B, and telephone B does not answer, the Ringing Cycle Options of telephone B determines how long it rings. After the designated number of rings, the Flexible Call Forward No Answer of telephone A redirects the call.

Feature packaging

Internal Call Forward requires the 500 Set Dial Access to Features (SS5) package 73 for analog (500/2500 type) telephones, and the Flexible Feature Codes (FFC) package 139. Call Forward Reminder Tone is packaged with the Call Forward All Calls feature.

Feature implementation

Task summary list

The following is a summary of the tasks in this section:

1. "LD 15 - Deﬁne Class of Service for Call Forward All Calls." (page 101) Deﬁne Class of Service for Call Forward All Calls

2. "LD 10 - Add/change Call Forward All Calls and Internal Call Forward

for analog (500/2500 type) telep" (page 101)

Add/change Call Forward All Calls and Internal Call Forward for analog (500/2500 type) telephones.

3. "LD 11 - Add/change Call Forward All Calls and Internal Call Forward for

Meridian 1 proprietary telep" (page 102)

Add/change Call Forward All Calls and Internal Call Forward for Meridian 1 proprietary telephones.

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