Nortel Networks NN43001-106 User Manual

Nortel Communication Server 1000

Features and Services Fundamentals — Book 2 of 6 (C)

NN43001-106

Document status: Standard Document version: 02.04 Document date: 9 May 2008

Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed

to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice

Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Revision History

May 2008

Standard 01.06. This document is up-issued to update the current behavior of CLID with HOLD/RETRIEVE functionality for ISDN interfaces (CR Q01809278-01).

Standard 01.05. This document is up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter in Book 2.

July 2007

Standard 01.04. This document is up-issued to revise the 500 Telephone Features and Bandwidth Management Support for Network Wide Virtual Ofﬁce chapters in Book 1 and revise the Conference Warning Tone Enhancement chapter in Book 2.

June 2007

Standard 01.03. This document is up-issued to revise the Software Licenses chapter in Book 6.

June 2007

Standard 01.02. This document is up-issued to revise the Network Music feature implementation in Book 5.

May 2007

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document is renamed Features and Services Fundamentals (NN43001-106) and contains information previously contained in the following legacy documents, now retired:

•

Features and Services: Book 1 of 3 (A to C) (553-3001-306B1)

•

Features and Services: Book 2 of 3 (D to M) (553-3001-306B2)

•

Features and Services: Book 3 of 3 (N to Z) (553-3001-306B3)

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

4 Revision History

This document also includes the following updates:

•

Corrections to Trunk Route Optimization - Before Answer on page 534 (Book 5) and to Trunk Route Optimization - Before Answer on page 540 (Book 5) to address CR Q01527854.

•

Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661.

July 2006

Standard 17.00. This document is up-issued to reﬂect the followingchanges:

•

Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book

2).

•

Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2).

•

Addition of M3900 series digital telephone feature reference on pages 341, 342 of the Personal Directory chapter (Book 3).

April 2006

Standard 16.00. This document is up-issued to reﬂect the following changes:

•

Addition of keycode commands for CP PIV on pages 595 to 610 (Book

2).

•

Addition of IPMG on CS1000E to the following: operating parameters on page 364 (Book 3); and LD 97 on page 379 (Book 3).

•

Additions to the following: Call Redirection by Day on page 848 (Book1); the CRDAY prompt on page 852 (Book 1); and Call Redirection by Time of Day on page 858 (Book 1).

•

Addition of FlexibleFeature Codes to list on pages 371 to 376 of Flexible Feature Codes chapter (Book 2).

•

Correction to Message Intercept for Set Status Lockout on pages 982-983 (Book 2).

•

Correction to SECA001 alarm message on page 402 (Book 1).

January 2006

Standard 15.00. This document is up-issued to reﬂect the following changes in content:

•

Addition of Converged Ofﬁce feature on page 1247 (Book 1); changes to interactions with Call Forward All Calls on pages 647, 648, 721, 725 (Book 1), and 521 (Book 2).

•

Addition of IP Phones to supported sets referenced in Selectable Conferee Display and Disconnect on pages 667 to 700 (Book 3).

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Revision History 5

August 2005

Standard 14.00. This document is up-issued to support Communication Server 1000 Release 4.5.

September 2004

Standard 13.00. This document is up-issued for Communication Server 1000 Release 4.0.

October 2003

Standard 12.00. This document is issued to support Succession 3.0.

November 2002

Standard 11.00. This document is up-issued to support Meridian 1 Release

25.40 and Succession Communication Server for Enterprise (CSE) 1000, Release 2.0. This is book 1 of a 3 book set.

January 2002

Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 1.1.

April 2000

Standard 9.00. This is a global document and is up-issued for Release

25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.

June 1999

Issue 8.00 released as Standard for Generic Release 24.2x.

October 1997

Issue 7.00. This is the Release 23.0x standard version of this document. Certain application-speciﬁc features have been removed from this document and have been placed in their appropriate Nortel Networks technical publications (technical documents). Automatic Call Distribution features can be found in Automatic Call Distribution Feature description 553-2671-110; Call Detail Recording features can be found in Call Detail Recording Description and formats 553-2631-100; Primary Rate Interface features can be found in International ISDN PRI Feature description and administration 553-2901-301; R2MFC and MFC features can be found in Multifrequency

Compelled Signaling 553-2861-100; and DPNSS1 features can be found in DPNSS1 Features and Services 553-3921-300.

August 1996

Issue 6.00. This is the Release 22.0x standard version of this document. The features Automatic Number Identiﬁcation, Automatic Trunk Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway have been incorporated into this document. Accordingly, the following

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

6 Revision History

Nortel Networks technical publications have been retired to reﬂect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100.

December 1995

Issue 5.00. This is the Release 21.1x standard version of this document.

July 1995

Issue 4.00. This is the Release 21 standard version of this document.

October 1994

Issue 2.0. This is the Release 20.1x soak version of the document.

July 1994

Issue 1.0. This is the Release 20.0x standard version of this document.

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents

New in this release 45

Other 45

How to get help 49

Getting help from the Nortel web site 49 Getting help over the telephone from a Nortel Solutions Center 49 Getting help from a specialist by using an Express Routing Code 49 Getting help through a Nortel distributor or reseller 50

Features and Software options 51 Call Forward All Calls 89

Contents 89 Feature description 89 Operating parameters 90 Feature interactions 91

Revision History 45

Advice of Charge for EuroISDN 91 Attendant Alternative Answering 91 Attendant Blocking of Directory Number 91 Attendant Break-In 91 Attendant Break-In to Inquiry Calls 91 Attendant Busy Verify 91 Attendant Overﬂow Position 92 Call Detail Recording on Redirected Incoming Calls 92 Call Forward and Busy Status 92 Call Forward by Call Type 92 Call Forward Destination Deactivation 92 Call Forward External Deny 92 Call Forward/Hunt Override Via Flexible Feature Code 92 Call Forward, Internal Calls 93 Call Forward No Answer 93 Call Forward No Answer, Second Level 93 Call Forward Save on SYSLOAD 93 Call Page Network Wide 93 Call Redirection by Time of Day 93

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

8 Contents

Calling Party Name Display Denied 94 Calling Party Privacy 94 Call Forward Busy

Call Waiting Call Waiting Redirection Camp-On

Camp-On, Station 94 China - Attendant Monitor 94 China - Flexible Feature Codes - Customer Call Forward 94 Enhanced Flexible Feature Codes - Customer Call Forward 94 China - Flexible Feature Codes - Outgoing Call Barring 95 Enhanced Flexible Feature - Outgoing Call Barring 95 China - Toll Call Loss Plan 95 Conference 95 Display of Calling Party Denied 95 Do Not Disturb 96 DPNSS1 Diversion 96 Electronic Lock Network Wide/Electronic Lock on Private Lines 96 Flexible Feature Code Boss Secretarial Filtering 96 Flexible Feature Codes 96 Flexible Voice/Data Terminal Number 97 Group Call 97 Group Hunt 97 Hunting 97 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 97 Idle Extension Notiﬁcation 97 Incoming Call Indicator Enhancement 98 ISDN QSIG Call Completion 98 ISDN QSIG Name Display 98 Make Set Busy 98 Message Registration 98 Multi-Party Operations 98 Multiple Appearance Directory Number Redirection Prime 98 Network Intercom (Hot Type D and Hot Type 1 Enhancements) 99 Network Individual Do Not Disturb 99 Night Service Enhancements 99 Paging 99 Periodic Pulse Metering 99 Phantom Terminal Numbers (TNs) 99 Recorded Announcement for Calls Diverted to External Trunks 99 Recovery on Misoperation of Attendant Console 99 Ring Again on No Answer 99 Special preﬁx SPRE access codes 100 Total Redirection Count 100

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 9

Trunk Access Codes 100 User Selectable Call Redirection 100

Feature packaging 100 Feature implementation 100

Task summary list 100

Feature operation 103

Call Forward and Busy Status 105

Contents 105 Feature description 105

Busy Status 106 Call Forward Status 106

Operating parameters 106 Feature interactions 107

Attendant and Network-Wide Remote Call Forward 107 Attendant Blocking of Directory Number 107 Autodial 107 Call Forward All Calls 107 Call Forward/Hunt Override Via Flexible Feature Code 107 Call Forward, Remote (Attendant and Network-Wide) 107 Calling Party Privacy 107 Flexible Feature Code Boss Secretarial Filtering 108 Network Intercom 108 Phantom Terminal Numbers (TNs) 108

Feature packaging 108 Feature implementation 108

Task summary list 108

Feature operation 110

Call Forward Status 110 BFS lamp or LCD states 110

Call Forward Busy 113

Contents 113 Feature description 113 Operating parameters 113 Feature interactions 113

Attendant Alternative Answering 113 Attendant Busy Verify 113 Call Detail Recording on Redirected Incoming Calls 114 Call Forward All Calls 114 Calling Party Privacy 114 Call Waiting for Meridian 1 proprietary telephones 114 Call Waiting for analog (500/2500 type) telephones 114 Camp-On, Station 114 China - Attendant Monitor 114

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

10 Contents

China - Toll Call Loss Plan 115 Departmental Listed Directory Number 115 Dial Access to Group Calls 115 Call Forward Busy 115 Dial Access to Group Calls

Group Call 115 Flexible Feature Code Boss Secretarial Filtering 115 Flexible Voice/Data Terminal Number 115 Group Hunt 115 Hot Line 115 Hunting 116 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 116 Incoming Call Indicator Enhancement 116 Lockout, DID Second Degree Busy, and MFE Signaling Treatments 116 Network Intercom 116 Night Service 116 Recorded Announcement for Call Diverted to External Trunks 116 Recovery on Misoperation of Attendant Console 116 Total Redirection Count 116 Trunk Barring 117

Feature packaging 117 Feature implementation 117

Task summary list 117

Feature operation 118

Call Forward by Call Type 119

Contents 119 Feature description 119 Operating parameters 120 Feature interactions 121

Attendant 121 Attendant Alternative Answering 121 Attendant Break-In to Inquiry Calls 121 Automatic Timed Recall 121 Call Forward All Calls 121 Call Forward No Answer 121 Call Forward No Answer, Second Level 122 Call Forward Save on SYSLOAD 122 Call Forward, Break-In and Hunt Internal/External Network Wide 122 Call Redirection by Time of Day 122 Calling Party Name Display Denied 122 Calling Party Privacy 122 Call Transfer

Network Call Transfer 123

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 11

Call Waiting Redirection 123 Conference 123 Direct Inward Dialing (DID) 123 Group Hunting Queuing Limitation Enhancement 123 ISDN Semi Permanent Connections for Australia 124 Message Center 124 Multiple Appearance Directory Numbers 124 Recovery on Misoperation of Attendant Console 124 Trunk Barring 125

Feature packaging 125 Feature implementation 125

Task summary list 125

Feature operation 127

Call Forward Destination Deactivation 129

Contents 129 Feature description 129 Operating parameters 130 Feature interactions 131

Call Forward All Calls 131 Call Forward, Remote 132 Meridian Mail 132

Feature packaging 132 Feature implementation 132

Task summary list 132

Feature operation 134

16-Button DTMF telephone 135 Deactivating Multiple Appearance DN 135

Call Forward External Deny 137

Contents 137 Feature description 137 Operating parameters 138 Feature interactions 138

Automatic Call Distribution (ACD) 138 Call Forward All Calls 139 Calling Party Privacy 139 Network Call Forward 139 Recovery on Misoperation of Attendant Console 139 Trunk Barring 139

Feature packaging 139 Feature implementation 139

Task summary list 139

Feature operation 140

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

12 Contents

Call Forward No Answer, Second Level 141

Contents 141 Feature description 141 Operating parameters 143 Feature interactions 143

Automatic Timed Reminders 143 Call Detail Recording on Redirected Incoming Calls 143 Call Forward All Calls 143 Call Forward by Call Type 144 Call Forward No Answer 144 Call Redirection by Time of Day 144 Call Waiting Redirection 144 Calling Party Privacy 144 Directory Number Delayed Ringing 144 Distinctive/New Distinctive Ringing 145 Flexible Call Forward No Answer 145 Group Hunt 145 Hunting 145 Message Centers 145 Multiple Appearance Directory Numbers 146 Recovery on Misoperation of Attendant Console 146 Slow Answer Recall 147 Total Redirection Count 147 Trunk Barring 147

Feature packaging 147 Feature implementation 147

Task summary list 147

Feature operation 149

Call Forward No Answer/Flexible Call Forward No Answer 151

Contents 151 Feature description 151 Operating parameters 152 Feature interactions 153

Advice of Charge for EuroISDN 153 Attendant Administration 153 Attendant Alternative Answering 153 Attendant Blocking of Directory Number 153 Attendant Break-In to Inquiry Calls 153 Attendant Overﬂow Position 153 Automatic Call Distribution 154 Automatic Set Relocation 154 Automatic Timed Recall 154

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 13

Automatic Timed Reminders 154 Call Detail Recording on Redirected Incoming Calls 154 Call Forward All Calls 154 Call Forward by Call Type 154 Call Forward/Hunt Override Via Flexible Feature Code 154 Call Forward No Answer, Second Level 155 Call Page Network Wide 155 Call Redirection by Time of Day 155 Call Waiting 155 Call Waiting Redirection 155 Calling Party Privacy 155 Camp-On 156 China - Attendant Monitor 156 China - Toll Call Loss Plan 156 Dial Access to Group Calls 156 Departmental Listed Directory Number 156 Directory Number Delayed Ringing 156 Direct Inward Dialing Call Forward No Answer Timer 157 Electronic Lock Network Wide/Electronic Lock on Private Lines 157 Group Call 157 Group Hunt 157 Group Hunting Queuing Limitation Enhancement 157 Hot Line 157 Hunting 158 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 158 Incoming Call Indicator Enhancement 158 Listed Directory Numbers, Network Wide 158 Meridian Mail Operator Revert 158 Multi-Party Operations 159 Multiple Appearance Directory Number Redirection Prime 159 Network Intercom 159 Network-Wide Listed Directory Number 159 Night Service enhancements 160 Periodic Pulse Metering 160 Recall to Same Attendant 160 Recorded Announcement for Calls Diverted to External Trunks 160 Recovery on Misoperation of Attendant Console 160 Ring Again on No Answer 160 Slow Answer Recall for Transferred External Trunks 160 Total Redirection Count 160 Trunk Barring 161

Feature packaging 161 Feature implementation 161

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

14 Contents

Task summary list 161

Feature operation 164

Call Forward Save on SYSLOAD 165

Contents 165 Feature description 165 Operating parameters 165 Feature interactions 165

Call Forward All Calls

Call Forward by Call Type 165

Feature packaging 166 Feature implementation 166 Feature operation 166

Call Forward to Trunk Restriction 167

Contents 167 Feature description 167 Operating parameters 167 Feature interactions 167

CDP/UDP Calls 167

Feature packaging 168 Feature implementation 168 Feature operation 168

Call Forward, Internal Calls 169

Contents 169 Feature description 169 Operating parameters 170 Feature interactions 171

Attendant Administration 171 Attendant Blocking of Directory Number 171 Attendant Busy Verify 171 Attendant-Extended Calls 171 Attendant Night Service 171 Attendant Overﬂow 171 Call Forward All Calls

Call Forward Reminder Tone 171 Call Forward, Break-In and Hunt Internal/External Network Wide 172 Call Forward/Hunt Override Via Flexible Feature Code 172 Call Redirection by Time of Day 172 Call Waiting

Call Waiting Redirection 172 Calling Party Privacy 172 Camp-On 173 China - Attendant Monitor 173 China - Toll Call Loss Plan 173

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 15

Do Not Disturb

Hunting 173 Flexible Voice/Data Terminal Number 173 Network Intercom 173 Phantom Terminal Numbers (TNs) 173 Recorded Announcement for Calls Diverted to External Trunks 173 Recovery on Misoperation of Attendant Console 174 Remote Call Forward 174 Trunk Barring 174

Feature packaging 174 Feature implementation 174

Task summary list 174

Feature operation 175

Meridian 1 proprietary telephone 175 Analog (500/2500 type) telephone 176

Call Forward, Remote (Attendant and Network Wide) 177

Contents 177 Feature description 177 Operating parameters 178 Feature interactions 178

Basic Rate Interface (BRI) 178 Call Forward Activation from any Feature

Call Forward and Busy Status 178 Call Forward Destination Deactivation 178 Calling Party Privacy 179 Multiple Appearance Directory Numbers 179 Outpulsing of Asterisk and Octothorpe (OPAO) 179 Phantom Terminal Numbers (TNs) 179 Preventing Reciprocal Call Forward 180 Trafﬁc Measurements 180

Feature packaging 181 Feature implementation 181

Task summary list 181 Set-based conﬁguration 182 Attendant-based conﬁguration 183

Feature operation 185

Network Wide Set-based Remote Call Forward 185 Attendant-based Remote Call Forward 185

Call Forward/Hunt Override Via Flexible Feature Code 187

Contents 187 Feature description 187 Operating parameters 188 Feature interactions 188

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

16 Contents

Attendant Blocking of DN 188 Automatic Call Distribution 188 Attendant Barge-in

Attendant Busy Verify

Attendant Break-in 188 Basic Rate Interface (BRI) 189 BRIT 189 Call Forward-older features 189 Call Redirection by Time of Day 189 Call Transfer 189 Call Waiting 189 Call Waiting Redirection 189 Camp-on 190 Digital Private Network Signaling System One (DPNSS1) 190 Direct Inward System Access 190 Do Not Disturb 190 Flexible DN

External Flexible DN 190 Group Call 190 Group Hunt 190 Hunt 190 Hunt DN/External Hunt DN 190 Idle Extension Notiﬁcation 191 Intercept Computer Call Forward 191 Intercept Computer Dial from Directory - Pre-dial Operations 191 Last Number Redial 191 Multiple Appearance Multiple Call Arrangements (MCAs)

Multiple Appearance Single Call Arrangements (SCAs) 191 Primary Line Directory Number (PLDN) 191 Phantom TN 191 Priority Override 191 Radio Paging 191 Ring Again

Network Ring Again 191 Ring Again No Answer

Network Ring Again No Answer 192 Single Digit Access 192 Semi-automatic Camp-On 192 Speed Call 192

Feature packaging 192 Feature implementation 192

Task summary list 192

Feature operation 194

Standalone 194

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 17

Network 194

Call Hold, Deluxe 195

Contents 195 Feature description 195 Operating parameters 196 Feature interactions 196

Attendant Administration 196 Attendant Break-In 196 Camp-On, Forced

Override, Enhanced

Override, Priority 196 Call Hold, Deluxe 196 Calling Line Identiﬁcation 196 Call Park on Unsupervised Trunks 196 Call Party Name Display 196 Call Transfer 196 Called Party Control on Internal Calls 197 Calling Party Privacy 197 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 197 Mixed DNs 197 Multiple Appearance Directory Number 197 Music, Enhanced 197 Predictive Dialing 197

Feature packaging 197 Feature implementation 197

Task summary list 197

Feature operation 199

Call Hold, Individual Hold Enhancement 201

Contents 201 Feature description 201 Operating parameters 202 Feature interactions 203

Automatic Call Distribution 203 Automatic Hold 203 Multi-Party Operations 203 Conference (A03/A06, C6A) 204 Exclusive Hold 204 Permanent Hold on an analog (500/2500 type) set 204 Switch Hook Flash 204 Transfer (TRN) 205

Feature packaging 205 Feature implementation 205

Task summary list 205

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

18 Contents

Feature operation 207

Call Hold, Permanent 209

Contents 209 Feature description 209 Operating parameters 209 Feature interactions 210

Attendant Break-In 210 Audible Reminder of Held Call (ARCH) 210 AC15 Recall: Timed Reminder Recall 210 Call Park on Unsupervised Trunks 210 Calling Party Privacy 210 Camp-On, Forced

Override, Enhanced

Override, Priority 211 China - Attendant Monitor 211 DECT and DCS telephones 211 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 211 Predictive Dialing 211 Privacy 211

Feature packaging 211 Feature implementation 212

Task summary list 212

Feature operation 212

Call Park 215

Contents 215 Feature description 215 Operating parameters 216 Feature interactions 217

AC15 Recall: Transfer from Meridian 1 217 AC15 Recall: Transfer from Norstar 217 Access Restrictions 217 Advice of Charge for EuroISDN 218 Attendant Blocking of Directory Number 218 Attendant Break-In 218 Automatic Call Distribution 218 Automatic Redial 218 Attendant Consoles 218 Autodial

Speed Call 218 Automatic Timed Reminders 218 Busy Lamp Field 218 Call Detail Recording (CDR) 219 Call Detail Recording on Redirected Incoming Calls 219

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Call Forward 219 Call Page Network Wide 219 Call Park on Unsupervised Trunks 219 Call Party Name Display 219 Call Pickup 219 Call Pickup Network Wide 219 Call Transfer

Conference 219 Call Waiting 220 Centralized Attendant Service 220 China - Attendant Monitor 220 Conference 220 Console Presentation Group Level Services 220 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 220 Display of Calling Party Denied 220 Do Not Disturb 221 Generic XFCOT Software Support 221 Group Call 221 Held Call Clearing 221 Hot Line 221 In-Band Automatic Number Identiﬁcation 221 INIT ACD Queue Call Restore 221 Intercept Computer Dial from Directory - Pre-dial Operation 222 Make Set Busy 222 Multi-Tenant Service 222 Music 222 Network Intercom

Private Line Service 222 Periodic Pulse Metering 222 Privacy Override 222 Privacy Release 223 Recall After Parking 223 Trafﬁc measurements 223

Feature packaging 223 Feature implementation 223

Task summary list 223

Feature operation 225

Contents 19

Call Park on Unsupervised Trunks 227

Contents 227 Feature description 227 Operating parameters 227 Feature interactions 228

Attendant Calls Waiting Indication 228

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

20 Contents

Automatic Call Distribution (ACD) 228 Call Hold, Deluxe

Call Hold, Permanent 228 Call Park 228 Camp-On 228

Feature packaging 228 Feature implementation 228 Feature operation 229

Call Party Name Display 231

Contents 231 Feature description 231

Call Party Name Display assignment 232 Call Party Name Display composition 232 Display Devices and Capabilities 233

Operating parameters 234 Feature interactions 235

AC15 Recall: Timed Reminder Recall 235 ACD Routing by DNIS 235 Attendant Recall 235 Attendant Recall with Splitting 235 Autodial

Speed Call 235 Automatic Call Distribution (ACD) Dialed Number Identiﬁcation Services

(DNIS) 236 Automatic Wake Up 236 Call Hold, Deluxe 236 Call Park 236 Call Pickup 236 Call Pickup Network Wide 236 Call Transfer 236 Calling Party Privacy 237 Centralized Attendant Service (CAS) 237 Conference 237 Dial Intercom 237 Dialed Number Identiﬁcation Service 237 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling

System (DASS2) Uniform Dialing Plan (UDP) Inter-working 237 Display Key 237 End-to-End Signaling 238 ISDN 238 ISDN QSIG Name Display 238 Listed Directory Number 238 Manual Signaling (Buzz) 238 Meridian Hospitality Voice Services 238

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 21

Meridian Mail Voice Mailbox Administration 238 Meridian 911 238 Network Intercom 239 Override 239 Slow Answer Recall 239 Voice Call 239

Feature packaging 239 Feature implementation 239

Task summary list 239 Enable CPND and add names to the CPND data block 240 Change or remove names in the CPND data block 243 Print entries from the CPND data block 244 Add or change CPND name entry for a telephone 244

Feature operation 245

Call Pickup 247

Contents 247 Feature description 247 Operating parameters 248 Feature interactions 248

Advice of Charge for EuroISDN 248 Attendant Alternative Answering 248 Attendant Overﬂow Position 248 Automatic Call Distribution 248 Call Park 248 Calling Party Privacy 248 Call Detail Recording on Redirected Incoming Calls 248 Call Pickup, Directed 248 Conference 249 Dial Intercom 249 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling

System (DASS2) Uniform Dialing Plan (UDP) Inter-working 249 Display of Calling Party Denied 249 Flexible Feature Codes 249 Group Call 249 Hot Line 249 ISDN QSIG Name Display 249 Multi-Party Operations 250 Network Intercom 250 Periodic Pulse Metering 250 M3900 (Single Site) Virtual Ofﬁce 250

Feature packaging 250 Feature implementation 250

Task summary list 250

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

22 Contents

Feature operation 252

Call Pickup, Directed 253

Contents 253 Feature description 253 Operating parameters 254 Feature interactions 254

Automatic Call Distribution 254 Call Pickup 254 Flexible Feature Code 254 Multi-Party Operations - Three-Party Service 254

Feature packaging 254 Feature implementation 254

Task summary list 254

Feature operation 256

Call Redirection by Day 259

Contents 259 Feature description 259 Operating parameters 260 Feature interactions 260

Call Redirection by Time of Day 260 Calls to Idle Stations: 260 Calls to Busy Stations: 260 Call Forward No Answer 261 Call Forward All Calls 261 Call Waiting Redirection 261 Hunting 261 Hunting by Call Type 261 Group Hunting 261 Multiple Appearance DN, Multiple Appearance Redirection Prime 262 Second Level Call Forward No Answer 262 User Selectable Call Redirection 262

Feature packaging 262 Feature implementation 262

Task summary list 262

Feature operation 266

Call Redirection by Time of Day 267

Contents 267 Feature description 267 Operating parameters 268 Feature interactions 268

Calls to Idle Stations: 268 Calls to Busy Stations: 268

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 23

Call Forward All Calls

Call Forward, Internal

Call Forward/Hunt Override Via FFC 268 Call Forward by Call Type

Hunting by Call Type 268 Call Forward No Answer 269 Call Forward No Answer, Second Level 269 Call Waiting Redirection 269 Multiple Appearance DN Redirection Prime 269 Hunting 269 User Selectable Call Redirection 269

Feature packaging 269 Feature implementation 270

Task summary list 270

Feature operation 272

Call Transfer 273

Contents 273 Feature description 273

Restricted Call Transfer 273

Operating parameters 274 Feature interactions 274

Advice of Charge for EuroISDN 274 AC15 Recall: Transfer from Norstar 274 Attendant Break-In 274 Automatic Redial 275 Call Forward by Call Type 275 Call Forward, Break-In and Hunt Internal/External Network Wide 275 Call Forward/Hunt Override Via Flexible Feature Code 275 Call Hold, Deluxe 275 Call Page Network Wide 275 Call Party Name Display 275 Call Pickup Network Wide 275 Call Transfer 276 Calling Party Name Display Denied 276 Calling Party Privacy 276 Charge Account and Calling Party Number 276 Charge Account, Forced 276 China - Attendant Monitor 276 China - Toll Call Loss Plan 277 Conference 277 Dial Intercom 277 Display Calling Party Denied 277 Dial Access to Group Calls 277

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

24 Contents

Group Call 277 Group Hunt 278 Group Hunting Queuing Limitation Enhancement 278 Held Call Clearing 278 Hold 278 In-Band Automatic Number Identiﬁcation 278 ISDN QSIG/EuroISDN Call Completion 278 ISDN QSIG Name Display 278 Loop Start Supervisory Trunks 278 Meridian 911 279 Meridian 911 - Call Abandon 279 Message Registration 279 Multi-Party Operations 279 Multi-Party Operations Enhancements 279 Music, Enhanced 279 Network Intercom 279 Off-Hook Alarm Security 279 On Hold on Loudspeaker 280 Periodic Pulse Metering 280 Predictive Dialing 280 Privacy Override 281 Station Activity Records 281 Supervised Analog Lines 281 China-Supervised Analog Lines 281 Three-Party Service 281 Trunk Barring 281 Trunk to Trunk Connection 282

Feature packaging 282 Feature implementation 282

Task summary list 282

Feature operation 283

Call Waiting Redirection 285

Contents 285 Feature description 285 Operating parameters 286 Feature interactions 286

Automatic Timed Reminders

Automatic Timed Recalls 286 Basic Rate Interface 286 Call Forward All Calls

Call Forward, Internal 286 Call Forward and Hunt by Call Type 286 Call Forward/Hunt Override via Flexible Feature Code 287

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Call Forward No Answer 287 Call Forward No Answer, Second Level 287 Call Redirection by Time of Day 287 Call Pickup Network Wide 287 Call Waiting 287 Camp-On 287 Direct Inward Dialing Call Forward No Answer Timer 288 Distinctive Ringing/New Distinctive Ringing

Call Forward No Answer 288 Forward No Answer Call Waiting Direct Inward Dialing 288 Hunting 288 Internal or Station-to-Station Call Waiting 288 Meridian Mail Voice Mailbox Administration 288 Message Center 288 Message Waiting 289 Multi-Party Operations 289 Multiple Appearance Directory Number 289 Multiple Appearance Directory Number Redirection Prime 289 Network Call Forward No Answer 290 Network Call Redirection 290 Night Restriction Classes of Service 290 Night Service

Night Service Enhancements 290 Voice Mail 290

Feature packaging 290 Feature implementation 290

Task summary list 290

Feature operation 293

Contents 25

Call Waiting/Internal Call Waiting 295

Contents 295 Feature description 295

Internal Call Waiting 296 Call Waiting Flexible Feature Codes 296

Operating parameters 296 Feature interactions 297

Advice of Charge for EuroISDN 297 Attendant Blocking of Directory Number 297 Attendant Break-In 297 Attendant Incoming Call Indicators 297 Attendant Queuing 298 Automatic Line Selection 298 Call Forward All Calls

Call Forward All Calls takes precedence over Call Waiting. 298

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

26 Contents

Call Forward Busy - proprietary telephones 298 Call Forward Busy - Analog (500/2500 type) telephones 298 Call Forward/Hunt Override Via Flexible Feature Code 298 Call Forward, Internal Calls 298 Call Forward No Answer 298 Call Park 298 Call Pickup Network Wide 298 Call Waiting Redirection 298 Camp-On 299 Camp-on, Station 299 China Number 1 Signaling - Called Party Control 299 Dial Intercom 299 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 299 Directory Number Delayed Ringing 299 Flexible Feature Code Boss Secretarial Filtering 299 Flexible Feature Code enhancement 299 Flexible Voice/Data Terminal Number 299 Group Hunt 299 Hunting 299 Idle Extension Notiﬁcation 300 ISDN Night Service 300 ISDN QSIG/EuroISDN Call Completion 300 Message Center 300 Multi-Party Operations 300 Multi-Party Operations 300 Multi-Party Operations - Three-Party Service 301 Night Restriction Classes of Service 301 Night Service Enhancements 302 On Hold on Loudspeaker 302 Ring Again 302 Station Camp-on 302

Feature packaging 302 Feature implementation 302

Task summary list 302

Feature operation 303

Called Party Control on Internal Calls 305

Contents 305 Feature description 305 Operating parameters 305 Feature interactions 306

Automatic Hold 306 Call Hold, Deluxe 306 Held Call Clearing 306

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 27

Feature packaging 306 Feature implementation 307

Task summary list 307

Feature operation 308

Simple Call - Meridian 1 Proprietary Sets 309 Simple Call - Analog (500/2500 type) Sets 309 Conference Call 309 Transfer Call 310 Call on Hold 310

Called Party Disconnect Control 311

Content 311 Feature description 311 Operating parameters 311 Feature interactions 312

Automatic Answerback 312 Conference 312 Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) 312 Malicious Call Traced - Enhanced 312 Meridian 911 312 Meridian 911 - Call Abandon 312 Periodic Clearing Enhancement 313 Periodic Clearing on RAN, Meridian Mail, ACD and Music 313

Feature packaging 313 Feature implementation 313 Feature operation 313

Calling Party Name Display Denied 315

Content 315 Feature description 315 Operating parameters 317 Feature interactions 317

Attendant Consoles 317 Call Forward

Call Transfer 317 Calling Party Privacy 317 Conference 317 ISDN QSIG Name Display 317 Multiple Appearance Directory Numbers 318 Ofﬁce Data Administration System (ODAS) 318

Feature packaging 318 Feature implementation 318

Task summary list 318

Feature operation 319

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

28 Contents

Calling Party Privacy 321 Calling Party Privacy Override 323

Content 323 Feature description 323

Outgoing calls 324 Incoming calls 325 Tandem Calls 325

Operating parameters 326 Feature interactions 327

Attendant Consoles 327 Autodial 328 Automatic Call Distribution 328 Automatic Call Distribution MAX 328 Basic Rate Interface 328 Call Detail Recording 329 Call Pickup Network Wide 329 Call Hold 329 Call Forward All Types

Hunt

Network Hunt 329 Call Pickup 330 Call Transfer 330 Calling Line Identiﬁcation Restriction 330 Calling Party Privacy 331 Conference 332 Display of Calling Party Denied 332 E.164 ESN Numbering Plan Enhancement 332 Feature Group D 332 Hot Line 332 Last Number Redial 333 Incoming Trunk Programmable Calling Line Identiﬁcation 333 ISDN Signaling Link 333 Malicious Call Trace 333 Meridian 911 333 Meridian Interactive Voice Response 333 Meridian Link 333 Meridian Mail 334 Meridian MAX 334 Network Call Redirection 334 Network Message Center 334 Network Ring Again 334 Nortel Symposium Call Center 334

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

Contents 29

Private Line Service 334 Remote Virtual Queuing 335 Ring Again - Busy Trunk 335 Speed Call

System Speed Call 335 Stored Number Redial 335 Trunk Anti-Tromboning 335 Trunk Optimization Before Answer 335 Virtual Network Services 336 VISIT 336

Feature packaging 336 Feature implementation 336

Task summary list 336

Feature operation 339

Camp-On to a Set in Ringback or Dialing 341

Contents 341 Feature description 341 Operating parameters 342 Feature interactions 342

342 Feature packaging 343 Feature implementation 343 Feature operation 343

Camp-On to Multiple Appearance Directory Number 345

Contents 345 Feature description 345 Operating parameters 346 Feature interactions 346

Attendant Break-in 346 Centralized Multiline 346 Make Set Busy 346 Network Camp-On 346 Operator Call Back 346 Single Call Ringing and Non-ringing 347

Station Camp-On 347 Feature packaging 347 Feature implementation 347 Feature operation 347

Camp-On 349

Content 349 Feature description 349 Operating parameters 349 Feature interactions 350

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

30 Contents

Attendant Blocking of Directory Number 350

Attendant Break-In 350

Call Forward All Calls

Call Forward, Internal Call 350 Call Forward/Hunt Override Via Flexible Feature Code 350 Call Forward No Answer 350 Call Park Network Wide 350 Call Park on Unsupervised Trunks 350 Call Waiting

Call Waiting Redirection 350 Camp-On, Station 350 China Number 1 Signaling - Called Party Control 351 Enhanced Override

Forced Camp-On

Priority Override 351 Flexible Feature Code Boss Secretarial Filtering 351 Flexible Voice/Data Terminal Number 351 Generic XFCOT Software Support 351 Group Hunt 351 Group Hunting Queuing Limitation 352 Hunting 352 Idle Extension Notiﬁcation 352 Multi-Party Operations 352 Multi-Party Operations Enhancements 352 Multi-Party Operations - Three-Party Service 352 On Hold on Loudspeaker 352 Override - Forced Camp-On and Priority Override

Override, Enhanced 352 Periodic Pulse Metering 352 Source Included when Attendant Dials 353 Uninterrupted Line Connections 353 Warning Tone 353

Feature packaging 353 Feature implementation 353

Task summary list 353

Feature operation 354

Camp-On, Forced 357

Content 357 Feature description 357 Operating parameters 358 Feature interactions 359

Attendant Break-In 359 Attendant Calls 359 Automatic Call Distribution 359

Features and Services Fundamentals — Book 2 of 6 (C)

Nortel Communication Server 1000

NN43001-106 02.04 Standard

Release 5.5 9 May 2008

+ 586 hidden pages