Nortel Networks NN42030-107 User Manual

Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide

Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-107 Document status: Standard 03.03 Document release date: November 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

MCC 3100 for Windows Mobile feature overview . . . . . . . . . . 10

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Supported network connections and devices . . . . . . . . . . 16

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cellular data plan use of MCC 3100 for Windows Mobile 18

Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . 20

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

Installing your MCC 3100 for Windows Mobile . . . . . . . . . 21

Installing or upgrading MCC 3100 for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing or upgrading from a computer . . . . . . . . . . . . . . 22

Installing the software over the air . . . . . . . . . . . . . . . . . . 24

Upgrading the software over the air . . . . . . . . . . . . . . . . . 26

Performing an upgrade for a major release . . . . . . . . . . . 26

Uninstalling MCC 3100 for Windows Mobile . . . . . . . . . . . . . 27

Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . 29

Determining the MCC 3100 for

Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . 31

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 3

Contents

Configuring your MCC 3100 for Windows Mobile . . . . . . . 33

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 36

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 44

Buddy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Instant Messaging settings . . . . . . . . . . . . . . . . . . . . . . . . 47

Operating your MCC 3100 for Windows Mobile device . . 49

Starting and exiting MCC 3100 for Windows Mobile . . . . . . . 49

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hiding MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . . 52

Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Navigating panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Expanding and collapsing the program panes . . . . . . . . . 56

Summary and Detail views . . . . . . . . . . . . . . . . . . . . . . . . 56

Talk and end buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Change the screen orientation . . . . . . . . . . . . . . . . . . . . . 58

Call Alert mode and Phone Volume . . . . . . . . . . . . . . . . . . . . 58

Native dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Calling a number on the Quick Dial list . . . . . . . . . . . . . . 65

4 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Contents

Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 66

Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 67

Calling from the History or Search panes . . . . . . . . . . . . 68

Calling from the native address book . . . . . . . . . . . . . . . . 69

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the Mid-Call features . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Call mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Three-party conference . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Managing buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Importing a buddy from the Search pane . . . . . . . . . . . . . 77

Importing a buddy from the native address book . . . . . . . 78

Viewing the presence status of buddies . . . . . . . . . . . . . . 78

Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 81

Managing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . 82

Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 85

Performing a corporate directory sear ch . . . . . . . . . . . . . 86

Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Instant Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Placing an Instant Conference call . . . . . . . . . . . . . . . . . . 90

Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 91

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 5

Contents

Managing the Instant Conference history . . . . . . . . . . . . 94

Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Sending an instant message . . . . . . . . . . . . . . . . . . . . . . 96

Receiving an instant message . . . . . . . . . . . . . . . . . . . . . 98

Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Marking history entries as read . . . . . . . . . . . . . . . . . . . 103

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Tracking the status of your messages . . . . . . . . . . . . . . 104

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 104

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Data connection between MCC 3100 for

Windows Mobile and MCG 3100 . . . . . . . . . . . . . . . . . . . . . 107

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Welcome

This section contains the following topics:

• “Your new MCC 3100 for Windows Mobile” on page 7

• “New in this release” on page 7

• “MCC 3100 for Windows Mobile feature overview” on page 10

• “Language support” on page 12

• “Related publications” on page 13

Your new MCC 3100 for Windows Mobile

You can use Nortel Mobile Communication Client 3100 (MCC 3100) for Windows Mobile to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel communication server. The term communication server means all communication servers that MCC 3100 supports. For more information about communications servers, see the MC 3100 Product Bulletin at

www.nortel.com

New in this release

The following sections detail what’s new in Nortel Mobile Communication Client 3100 for Windows Mobile User Guide (NN42040-107) for Mobile

Communication 3100 (MC 3100) Release 3.1.

Features

This release contains changes to the following features.

• “Managing voice mail” on page 104

• “Configuring your Presence Status” on page 82

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 7

Welcome

Other changes

The MCC 3100 for Windows Mobile is not supported on versions of Windows Mobile before WM 6.0.

Revision history

November 2009

Stan dard 03.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Technical information was updated.

November 2009

Stan dard 03.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Call Intercept information was updated.

October 2009

Stan dard 03.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1.

July 2009

Stan dard 02.08. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0 and the Communication Server 2100 (CS 2100). Information is added about the CS 2100.

June 2009

Stan dard 02.07. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0 SU03. Updates were made to technical content, including “Calling individuals” on page 63 and “Managing buddies” on page 74.

January 2009

Stan dard 02.06. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content in Table 3 "Supported mobile devices" on

page 17

8 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

January 2009

Stan dard 02.05. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, including “Placing an emergency call” on

page 66 and “Autostarting MCC 3100 for Windows Mobile” on page 49

December 2008

Stan dard 02.04. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to include links to multimedia presentations and to “Cellular data

plan use of MCC 3100 for Windows Mobile” on p age 18.

November 2008

Stan dard 02.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0.

November 2008

Stan dard 02.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to installation and upgrade procedures.

Welcome

September 2008

Standard 02.01. This document is issued for Nortel Mobile Communication 3100 Release 3.0.

May 2008

Standard 01.03. This document is upissued for Nortel Mobile Communication 3100 Release 2.1. Reissued with the new date only .

April 2008

Standard 01.02. This document is upissued for Nortel Mobile Communication 3100 Release 2.1. It addresses the group call options in “Responding to an Instant Conference reminder”

on page 92.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 9

Welcome

April 2008

Stan dard 01.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 2.1.

MCC 3100 for Windows Mobile feature overview

MCC 3100 for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data (Internet) connection ov er the cellular network.

You can perform the following tasks with MCC 3100 for Windows Mobile.

• Associate a single number with all of your outbound calls.

• Answer office calls on your mobile device.

• Manage your buddies using the MCC 3100 for Windows Mobile local directory and the mobile device address book.

• Search for buddies in the Corporate Directory and in the MCC 3100 for Windows Mobile local directory.

• Track the presence status of other MCC 3100 mobility-enabled users. If you use the Communication Server 2100, track the presence status of other Unified Communication (UC) enabled users.

• Configure your own presence status.

• Use the event log (History) to view your most recent incoming and outgoing calls, instant messages, and system events.

• Check your inbox for new voice mail messages.

• Receive a message waiting indication (MWI) when you rece ive a new voice mail message.

• Create a group containing multiple buddies and initiate an Instant Conference to the group members.

• Redirect your incoming calls to alternative contact locations (for example, office, home, other).

• Send and receive instant messages with other MCC 3100 users. If you use the Communication Server 2100, se nd and rec eiv e inst an t messages with other UC-enabled users.

10 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Welcome

• Download your configuration settings from the MCG 3100, including a list of valid emergency numbers.

• When you dial an emergency (for example, 911) on the MCC 3100 for Windows Mobile, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100.

• Use the cellular network for voice and data (dependent on hardware and software support).

• Communicate using any of the following methods: — Dial a number from the keypad. — Select a number on the Quick Dial list. — Select a buddy and choose how you want to contact them (voice

call or IM).

— Select a record in the history log, native address book, voice mail

or IM sessions pane and start a new communication session.

• Display the MCC 3100 for Windows Mobile in either landscape or portrait view.

• Use the following call modes: — Direct Outbound: Direct Outbound is the basic call mode. You

can initiate calls directly from your mobile device to other parties by dialing or selecting buddies to call. This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise network.The MCG 3100 then dials the number entered in the MCC 3100 for Windows Mobile by using the enterprise dial plan.

— Call-me-First: Call-me-First is the advanced call mode. The Call-

me-First mode has several calling options, for example, outgoing prefix, and calling locations. Call-me-First calls take two steps to complete. First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 for Windows Mobile using the enterprise dial plan.

• Use the following telephony features: — call hold and retrieve — supervised and unsupervised call transfe r

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 11

Welcome

— call swap — caller ID/caller name display — call timer — conference call — call mute

For more information about Call Modes, see “Call modes” on

page 62.

Note: If you are connected to a 3G network, you ca n exchange instant messages and track presence while in a voice call.

For more information about configuring your outgoing Call Service DN, see “Initial configuration” on page 33.

Language support

MCC 3100 for Windows Mobile supports the following languages:

•Chinese

•Dutch

• English

•French

•German

• Japanese

• Norwegian

•Swedish

When you install the client loads using the over the air download method, the system recommends a software load that matches the operating system, features, and language of your device. You can download the recommended software or you can select soft war e for another language (as long as your device supports the chosen language). For example, if you change the language from English to French on the device, the system will recommend a French load instead of an English load.

12 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Welcome

Related publications

The following publications relate to this document:

• Nortel Mobile Communication Client 3100 for Windows Mobile Quick Reference (NN42030-107)

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 13

Welcome

14 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Getting Started

This section contains the following topics:

• “Before you begin” on page 15

• “Enterprise requirements” on page 15

• “Supported network connections and devices” on page 16

• “Network specifications” on page 18

• “Cellular data plan use of MCC 3100 for Windows Mobile” on

page 18

• “Subscriber Identity Module (SIM) card” on page 20

• “Battery life” on page 20

Before you begin

Before you install MCC 3100 for Windows Mobile, familiarize yourself with the navigation and data entry methods for your mobile device.

Enterprise requirements

The MCC 3100 requires the following applications at the enterprise site:

• Mobile Communications Gateway 3100 (MCG 3100),

• Supported Enterprise Communication Server (ECS) programmed with an account for each user.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 15

Getting Started

Supported network connections and devices

MCC 3100 for Windows Mobile supports the following network connections.

Table 1: Supported network connections

Device type

Operating system

Vo ice and data service availability

Service Cellular network

Cell only WM 6.0 or

WM 6.1

Voice Yes Data Yes

Note: For cellular connections, the MCC 3100 for Windows Mobile supports voice over GSM or CDMA and data over GPRS or 1xRTT.

For feature support details, see Table 2 "Network connectivity

features" on page 16.

Table 2: Network connectivity features

Feature support

Device type

Operating system

Cell only Windows

Mobile 6.0 or later

Possible network connection

• Voice over cell

• Data over

Network roaming

Voice call handoff

No No

cell

16 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Getting Started

MCC 3100 for Windows Mobile supports the following devices.

Table 3: Supported mobile devices

Brand Model

Operating system

Form factor

Motorola Q (9h) WM6 smartphone Motorola Q Global WM6 smartphone Motorola Q9c WM6 smartphone Samsung Blackjack WM6 smartphone Samsung Blackjack II WM6 smartphone Samsung Ace WM6 smartphone Samsung SCH-i760 WM6.1 PDA HP iPAQ 510 WM6 smartphone HTC TyTn WM6 PDA HTC 6800 (Titan) WM6 PDA HTC XV6800 WM6 PDA HTC XV6900 WM6 PDA HTC SMT5800 WM6 smartphone HTC TyTn II WM6.1 PDA HTC AT&T 8925/Tilt WM6.1 PDA HTC S620/S621 WM6 smartphone HTC S710 WM6 smartphone HTC Touch WM6 PDA HTC Touch

WM6 PDA

Diamond

HTC Mogul WM6 PDA

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 17

Getting Started

For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com

Note 1: Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks. Check that headsets meet National or International Acoustic and Safety requirements.

Note 2: Some devices have a physical keypad, and do not use the touch screen for numeric entry. This document describes the touch screen approach; for devices with a physical keypad , use the keypad for numeric entry instead.

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access

Configuring the data connection and verifying cellular Internet access

1. On the mobile device Main menu, choose Start, Settings.

2. Select the Connections tab.

3. Enter the correct parameters, such as access point, user name, and password.

4. Select Start, Internet Explorer to verify data connection.

Cellular data plan use of MCC 3100 for Windows Mobile

Figure 4 "Cellular data plan usage" on page 18 shows the

approximate data usage for various MCC 3100 functions.

Table 4: Cellular data plan usage

Command Approximate Bytes

18 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Getting Started

Table 4: Cellular data plan usage

Command Approximate Bytes

Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 270 seconds) 700

Sample calculation

Use the following assumption for a MCC 3100 user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

• 5 message waiting indicator updates per day.

The following calculation shows data usage per month, assuming 20 work days per month:

Logon and logout attempts ((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes 3 calls per hour (2 inbound, 1 outbound) during an 8 hour day ((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes 5 message waiting indicator updates 500 * 2 = 10 000 bytes Client polling (every 270 seconds or 13.3 an hour)

13.3 * 700 * 24 hours * 30 days = 6 703 200 bytes The sum of cellular data used per month is: 190 000 + 704 000 + 10 000 + 6 703 200 = 7 607 200 bytes.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 19

Getting Started

Subscriber Identity Module (SIM) card

You can change the subscriber identity module (SIM) car d in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Battery life

The battery life of your MCC 3100 device will vary, depending on the amount of use. While operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

Standby mode is only available with Pocket PCs. Smartphones are either on or off.

Standby mode saves power in the following ways:

• WiFi and Bluetooth connections are disabled.

• Device backlight, touchscreen, and audio are off.

• Programs are disabled and CPU activity is reduced.

You can receive cellular and Short Message Service (SMS) calls in standby mode, and programs that are scheduled at a particular time will reactivate the device.

The MCC 3100 for Windows Mobile configuration can impact the operation of standby mode. For example, if you enable the Device Standby option in the Advanced Settings menu, both the WiFi a nd cellular radios will remain switched on when the device goes into standby mode.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then con tact Nortel Suppor t to discuss the scenario.

20 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Installing your MCC 3100 for Windows Mobile

This section contains the following topics:

• “Installing or upgrading MCC 3100 for Windows Mobile” on

page 22

• “Uninstalling MCC 3100 for Windows Mobile” on page 27

• “Obtaining the Log file” on page 28

• “Modifying the Microsoft ActiveSync settings” on page 29

• “Determining the MCC 3100 for Windows Mobile software

version” on page 31

This section provides the procedures you can use to install, upgrade, and uninstall Nortel Multimedia Communication Client 3100 (MCC 3100) for Windows Mobile on a supported mobile device. You can install or upgrade MCC 3100 for Windows Mobile using your computer or through the over the air download.

Using your computer, you add the software to your computer, connect your computer to your Windows Mobile device with a Universal Serial Bus (USB) cable, and then install the software using the Desktop Manager.

Using the over the air download, you open a Web browser on your Windows Mobile device, access a Web site that lists the available software loads, and then select and install the appr op r iate sof twa re for your device. This method requires a Windows Mobile cellular data plan.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 21

Installing your MCC 3100 for Windows Mobile

Installing or upgrading MCC 3100 for Windows Mobile

Install or upgrade MCC 3100 for Windows Mobile using one of the following methods:

• “Installing or upgrading from a computer” on page 22

• “Installing the software over the air” on page 24

• “Upgrading the software over the air” on page 26

• “Performing an upgrade for a major release” on page 26

Consult with your system administrator for the preferred installation or upgrade method.

Note 1: Disable sleep mode before you start the installation. Note 2: Before beginning the installation, ensure that your device has

at least 10 MB of free hard drive space. If not, you will have to quit the installation to free up additional space. You can add more space by deleting unnecessary files or reducing the size of the Internet Explorer Mobile cache.

Note 3: If you are upgrading from an earlier major release, you must perform an initial software installation, not an upgrade. After the installation, update the Server IP/Host address on the Login Information screen if instructed to do so by your system administrator. For more information, see “Performing an upgrade for a major

release” on page 26

Installing or upgrading from a computer

You can use your desktop PC or laptop computer to install or upgrade your MCC 3100 software. Download the software to your computer, connect your computer to the mobile device with a USB cable, and then install the software by using Microsoft Active Syn c.

To verify that the data connection between MCC 3100 for Windows Mobile and Mobile Communication Gateway 3100 (MCG 3100) is established, see “Data connection between MCC 3100 for Windows

Mobile and MCG 3100” on page 107.

22 NN42030-107 MC 3100 3.1 Standard 03.03 November 2009

Installing your MCC 3100 for Windows Mobile

See Table 5 "Software files" on page 23 to choose the software for your mobile device.

Table 5: Software files

OS Form factor Software file

WM6 Professional DesktopInstall-MCC3100-en-

WindowsMobile6-Professional-single.zip

WM6 Standard DesktopInstall-MCC3100-en-

WindowsMobile6-Standard-single.zip

WM6 Professional OTAInstall-MCC3100-en-

WindowsMobile6-Professional-single.zip

WM6 Standard OTAInstall-MCC3100-en-

WindowsMobile6-Standard.single.zip

Installing or upgrading the software from a computer

1. Before starting, obtain the URL for the Web Administration Console User Portal from your administrator.

2. If MCC 3100 for Windows Mobile is currently installed and running, select Menu, Exit.

3. On your computer, open a Web browser.

4. In the address field, input the User Portal URL. For example:

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html

5. Use the controls to locate the software file to be installed and click Download.

6. Click Save, navigate to the folder where you want to store the software file on your computer, and click Save.

7. Connect the mobile device to your computer with a USB cable.

8. Start Microsoft ActiveSync on your computer.

9. Locate the software file on your computer.

10. Double-click the software executable file and click Run.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 23

Installing your MCC 3100 for Windows Mobile

11. On the Setup Wizard, click Next.

12. Accept the license agreement and click Next.

13. Select a Destination Location folder and click Next.

14. Select a Start Menu folder and click Next.

15. Click Install to begin the installation on your computer.

16. If you ar e pr om p te d to reinstall or upgrade the application, click Yes.

17. Click OK.

18. Click Finish.

19. On your device, if prompted, select Yes to allow the software to be installed on the mobile device.

20. On your device, if prompted, select OK to install the new version of the application on the mobile device.

21. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on the mobile device.

22. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator.

Installing the software over the air

With this method, you maintain MCC 3100 software directly from your Windows Mobile device using a wireless (over the air) connection to the Internet. To complete the initial installation, you open a Web browser on your Windows Mobile device, access the software Web site, and then download and install the software. To do an upgrade, select a menu option from the application.

When you perform an over the air software installation, software that matches your device operating system, features, and language, is recommended. You can accept the recommendation or select different software. For more information, see “Language support” on page 12.

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Installing your MCC 3100 for Windows Mobile

See Table 5 "Software files" on page 23 to select the software for your mobile device.

Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483)

Installing (initial) the software over the air

1. If MCC 3100 for Windows Mobile is currently installed and running, select Menu, Exit.

2. On the mobile device, open an Web browser (Internet Explorer Mobile is recommended).

3. Use the following address format to access the software web site:

http://<hostname or IP address>:8080/m OR https://<hostname or IP address>:8443/m

Note: Ask your system administrator for the correct hostname and port settings.

4. Do one of the following:

• Select the Installable link to install the recommended software.

• To install different software, select All other software for your platform, scroll to a load, and select the Installable link.

5. In the Download dialog box, select the Open file after download check box and click Yes.

6. If prompted, select Yes to allow the software to be installed on your Windows mobile device.

7. If prompted, select OK to install the new version of the application on your Windows mobile device.

8. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on your Windows mobile device.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 25

Installing your MCC 3100 for Windows Mobile

9. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator.

Upgrading the software over the air

If you are upgrading from a previous release , yo u mu st per fo rm an ov er the air initial installation (see “Installing the software over the air” on

page 24) and then update the Server IP/Host address on the Login

Information pane if instructed to do so by your system administrator.

1. Start the application and log on.

2. Select Menu, Help, Software Upgrade. A Web browser opens and the software download site appears.

3. Do one of the following: — To install the recommended softwa re , select the Installable link. — To install other software, select All other software for your

platform, scroll to the software, and select the Installable link.

4. In the Download dialog box, select the Open file after download check box and click Yes.

5. At the prompt, select Yes to install the software on your Windows mobile device.

6. Select OK to install the new version of the application on your device.

7. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on your mobile device.

Performing an upgrade for a major release

Follow this procedure to upgrade from one major release to another.

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Installing your MCC 3100 for Windows Mobile

Upgrading MCC 3100 for a major release

1. Record your configuration in the following table.

Table 6: Upgrade configuration parameters

Parameter Value

2. Uninstall the current version of the softwar e usin g “Uninstalling

MCC 3100 for Windows Mobile” on page 27

3. Install the new version of the client using the instructions in

“Installing or upgrading from a computer” on page 22 or “Installing the software over the air” on page 24.

4. Follow “Initial configuration” on page 33, using the information in

Figure 6 "Upgrade configuration parameters" on page 27.

Uninstalling MCC 3100 for Windows Mobile

This section describes how to remove MCC 3100 for Windows Mobile from your mobile device and from your personal computer.

Removing MCC 3100 for Windows Mobile from your mobile device

1. From MC 3100 for Windows Mobile main window, select Menu, Exit. The MC 3100 for Windows Mobile stops.

2. On the mobile device, select Start, Settings.

3. Select the System tab.

4. Click Remove Programs.

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 27

Installing your MCC 3100 for Windows Mobile

The Remove Programs pane appears.

5. Select Nortel MCC 3100 on the Programs in storage memory list.

6. Click Remove.

7. Click Yes and follow the prompts to remove the ap plic at ion soft war e .

8. On the mobile device, select Start, File Explorer, My Device Program Files.

9. Delete the Nortel folder.

Removing the MCC 3100 for Windows Mobile installation directory and files from the computer

1. On the computer, select Start, Settings, Control Panel, Add or Remove Programs.

2. Select Nortel MCC 3100 vx.x.

3. Click Remove.

4. Click Yes and follow the prompts to remov e th e M C C 3 10 0 for Windows Mobile installation directory and files.

Obtaining the Log file

The MCC 3100 includes a log of application activity that can be used for debugging purposes.

Obtaining the log file

1. Connect the mobile device to your computer with a USB cable.

2. Start Microsoft ActiveSync on your computer.

3. Select Tools, Explore Device, My Windows-Mobile Bas ed Device, Program Files, Nortel, MCC3100.

4. Copy the log file (MCC 3100HostLog.txt) to your computer.

5. Forward the log file to Nortel product support for analysis.

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Installing your MCC 3100 for Windows Mobile

Modifying the Microsoft ActiveSync settings

ActiveSync is a computer-based synchronization program developed by Microsoft. You can use it to install and upgrade the MCC 3100 software and allow data to be transmitted over the USB connection while the device is cradled.

Configuring the ActiveSync settings

1. Connect the mobile device to your computer with a USB cable.

2. Start Microsoft ActiveSync on your computer.

3. Select File, Connection Settings and configure the fields using the information in Table 7 "Connection settings fields" on page 29 as a guide.

Table 7: Connection settings fields

Field Description

Show Status Icon in Toolbar

Allow USB connections Select this check box to allow the mobile

Allow connections to one of the following:

Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 29

Select this check box to display the ActiveSync status icon in the Windows toolbar.

device to be connected to the computer using ActiveSync.

Select other connection methods (if desired).

• COMx

• DMA

Installing your MCC 3100 for Windows Mobile

Table 7: Connection settings fields

Field Description

This computer is connected to:

Open ActiveSync when my device connects

Allow wireless connection on device when connected to the desktop (WM 6.0 only)

Specify how the computer connects:

• Automatic: select this option to allow ActiveSync to automatically select the connection type.

• Work Network: select this option if you are connecting to the network while you are at work.

• The Internet:: select this option if you are connecting to the network while you are out of the office (for example, at home).

Select this check box for ActiveSync to start automatically when the mobile device is connected to the computer.

Select this check box to allow wireless network connections to be maintained while the mobile device is cradled. If this check box is cleared, the connections are disabled while the device is cradled.

Note: If this check box is cleared, you can still establish a network connection. While the device is cradled, log off the network and log on again. Data traffic is transmitted over the USB connection. Data traffic includes signaling, presence updates, and instant messages only.

4. Click OK. Note: For detailed, up-to-date instructions on how to use Microsoft

ActivSync, consult the documentation provided with your Windows Mobile device.

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