Nortel Networks 6140, 6120 User Manual

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Title page

Nortel Communication Server 1000

Nortel WLAN Handset 6120 and WLAN Handset 6140

User Guide

Contents 3

Regulatory and safety information 11

European Union Directives Conformance Statement 11 FCC Rules – Part 15 11 Industry Canada (IC) Notice 11 Charger information 12 Operational warnings 13 Electromagnetic interference and compatibility 14 International certifications 16 Specific Absorption Rate (SAR) information 17

Your WLAN Handset 6120 and 6140 21

Handset controls and descriptions 22 Status indicators 24 Modes of operation 25 Menu navigation 26 Shortcut Keys 26 Handset Displays 26 Feature Activation displays 27 Soft key labels 28

Contents

Cleaning your handset 29

Care of your handset 30

Basic handset operation 31

Powering on and off the WLAN Handset 6120 and 6140 31 Locking the keypad 31 Unlocking the keypad 31 Making an internal call 31 Making an external call 31 Selecting a line 32 Entering a number 32

Contents

Redialing a number 32 Answering a call 32 Answering a call on a second line 33 Muting the microphone 33 Placing a call on hold 33 Resuming a held call 33 Hanging up 34 Adjusting the speaker volume 34 Changing the ring volume 34 Silencing the ringing 34 Opening the speed-dial list 34 Activating the speakerphone 34 Answering using the headset 35 Adjusting the headset volume 35 Changing the user profile 35 Opening the Personal Directory 35 Displaying additional features 36 Turning on the backlight 36

Advanced features 37

Facility-specific features 37 Speakerphone 37 Redial 37 Personal Directory 37 Real-Time Location System 37 Speed-dial call 38 The Config Menu 39 User-profiles 41 Default profile settings 42 Data entry and editing 42 Alphanumeric Entries 43 Push-to-talk 43

Security 46

The headset 47

Handset display 49

User Option menu 49

Locking the Keypad 50 Selecting a Language 50 Selecting Ring Options 51 Selecting Phone Options 56 Viewing system information 61 Entering Extension number 62 Setting up Push-to-talk 63

Call features 67

Making calls 69

Use Autodial 69 Activate Ring Again 70 Redial last number called 70 Use Speed Call 71 Make a System Speed Call 72 Use Conference Hotline 73

While on an active call 75

Contents

Place a call on hold 75 Transfer a call 75 Use Attendant Recall 76 Use Call Park 77 Record a Calling Party Number 77 Display incoming calls 78 Trace a malicious call 78

Incoming calls 79

Activate Call Pickup 79 Use Call Waiting 80

While away from your desk 83

Use Call Forward 83 Use Internal Call Forward 84

Talk with more than one person 85

Contents

Use Call Join 85 Set up a conference call 85 Use Conferee Selectable Display 86 Use Group Call 87

Work without interruption 91

Activate Make Set Busy 91

Other call features 93

Use Call Page Connect to make an announcement 93 Use Centrex/Exchange Switchhook Flash 93 Charge a call or charge a forced call 94 Use Enhanced Override 95 Use Forced Camp-on 96 Use Privacy Release 97

Branch Office 99

Normal Mode 99 Local Mode 99 Troubleshoot Branch Office 99

Hospitality features 101

Activate Message Registration 101 Use Maid Identification 102 Display Room Status 103

Battery packs 105

Low battery indicators 105 Removing and inserting the battery pack 106 Charging your handset 106

Desktop Chargers 108

Single Charger 108 Using the Single desktop charger 109 Cleaning the Desktop Charger 109

Dual Charger 111

Using the Dual Charger 112 Cleaning the Dual Charger 112

Quad Charger 114

Using the Quad Charger 114 Cleaning the Quad Charger 115

Terms you should know 117

Contents

Revision history

December 2007

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5.

November 2007

Standard 01.05. This document is up-issued to include new information about the Real-Time Location System (RTLS).

July 2007

Standard 01.04. This document is up-issued to include new information added to the Handset Display Section, Selecting Phone Options.

July 2007

Standard 01.03. This document is up-issued to include document feedback.

June 2007

Standard 01.02. This document is up-issued to include new regulatory information.

Revision history

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0.

Revision history

Regulatory and safety information

European Union Directives Conformance Statement

This device complies with the essential requirements and other relevant provisions of directive 1999/5/EC. A copy of the Declaration may be obtained from

<http://www.nortel.com/corporate/community/environment/life_cycle/declarati ons.html> or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807

Munich Germany.

FCC Rules – Part 15

FCC registration number: IYG702X, IYG703X

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement: This portable device with its antenna complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment. To maintain compliance this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Notice

This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Privacy of communications may not be ensured when using this telephone.

Certification Number IC: 2128B-702X, 2128B-703X

WAR NING

Changes or modifications to this equipment not approved by Nortel can cause this equipment to not comply with Part 15 of the FCC rules and void the user's authority to operate this equipment.

Regulatory and safety information

CAUTION

This equipment contains no user-serviceable parts inside. Refer servicing to qualified service personnel.

WAR NING

• Follow standard acceptance procedures before operating the WLAN Handset 6120 and 6140 near life-support systems.

• To minimize risk of interference, pacemaker users should not carry the WLAN Handset 6120 and 6140 next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The WLAN Handset 6120 and 6140 produce noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

• The WLAN Handset 6120 and 6140 complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

• Privacy of communications cannot be ensured when using the WLAN Handset 6120 and 6140.

• To prevent radio interference to the licensed service, the WLAN Handset 6120 and 6140 must be operated only indoors and kept away from windows to provide maximum shielding.

Charger information

Charger models Nortel WLAN Handset 6100 Series Chargers (Single, Dual-slot and Quad-slot Charger models).

This equipment has been tested and complies with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction

Regulatory and safety information

manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Operational warnings

WAR NING

For vehicles equipped with an air bag: Do not place a

portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product can be propelled with great force and cause serious injury to occupants of the vehicle.

WAR NING

Potentially explosive atmospheres: Turn off your radio

product prior to entering any area with a potentially explosive atmosphere, unless it is a radio product type especially qualified for use in such areas (for example, Factory Mutual Approved). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

CAUTION

Loud noise environment: The WLAN Handset 6120

and 6140 are designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.

The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles such as grain, dust, or metal powders, and any other area where you are normally advised to turn off your vehicle

Regulatory and safety information

engine. Areas with potentially explosive atmospheres are often but not always posted.

Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material can complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Cleaning and drying considerations: Aleather carrying case can help to protect the surfaces of the radio product and help prevent liquids (for example, rain) from entering into its interior. This product is not waterproof and exposing it to liquids can result in permanent damage.

Electromagnetic interference and compatibility

Attention: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities can be using equipment that is sensitive to external RF energy.

Medical devices

Pacemakers: The Health Industry Manufacturers Association recommends that a

minimum separation of 6 inches (15 cm) is maintained between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the

independent research by, and recommendations of Wireless Technology Research.

WAR NING

Persons with pacemakers should:

• always keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned on

• not carry the radio product in a breast pocket

• use the ear opposite the pacemaker to minimize the potential for interference

• turn the radio product off immediately if they suspect the occurrence of interference.

Hearing aids: Some digital wireless radio products may interfere with some hearing

Regulatory and safety information

aids. In the event of such interference, consult your hearing aid manufacturer to discuss alternatives.

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

Other medical devices: If you use any other personal medical device, consult the

manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Use while driving:

Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving:

• Give full attention to driving and to the road.

• Use handsfree operation, if available.

• Pull off the road and park before making or answering a call, if driving conditions so require.

Handset operation normal position: Hold the handset as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.

Handset operation body-worn position: To maintain compliance with RF energy exposure guidelines, if you wear a handset on your body when transmitting, always use the handset with a Nortel-supplied accessory as described in the user guide for this handset. Nortel supplies belt clips, holsters, and lanyards for body-worn operation. Use of accessories not supplied by Nortel may cause the handset emissions to exceed RF energy exposure guidelines.

Regulatory and safety information

International certifications

The table below shows the international certifications applicable to the WLAN Handset 6120 and 6140.

Regulatory and safety information

Specific Absorption Rate (SAR) information

Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver. When it is on, it receives and also sends radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless telephones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:

• ANSI C95.1 (1992) American National Standards Institute

• NCRP—Report 86 (1986) National Council on Radiation Protection and Measurements

• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection;

• DHWC—Safety Code 6 Department of Health and Welfare Canada

These standards are developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile phones employs a unit of

Regulatory and safety information

measurement known as the Specific Absorption Rate (SAR). The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted by using standard operating positions specified by the FCC with the telephone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the telephone while operating can be well below the maximum value. This is because the telephone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless Base Station antenna, the lower the power output. Before a telephone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various telephones and at various positions, they all meet the government requirement for safe exposure.

The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model telephone is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID IYG702X or FCC ID IYG703X.

Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) website at http://www.ctia.org/.

The only authorized headsets that may be utilized with the Nortel WLAN Handset 6120 or 6140 are those obtainable from Nortel Networks or its reseller partners.

Regulatory and safety information

Your WLAN Handset 6120 and 6140

This section describes the WLAN Handset 6120 and 6140 and their features when operating on Nortel Communication Server 1000. The WLAN Handset 6120 and 6140 are fully functional handsets specifically designed for the busy office environment.

Note: Not all features described in this guide are available on all handsets. Consult your system administrator to verify which features are available for your use.

WAR NING

• To minimize risk of interference, pacemaker users should

not carry the WLAN Handset 6120 and 6140

next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The WLAN Handset 6120 and 6140 produce noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

• This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device cannot cause harmful interference and (2) this device must accept any interference received, including interference that can cause undesired operation.

Your WLAN Handset 6120 and 6140

WLAN Handset 6120 and 6140

Handset controls and descriptions

Press and hold the End button to turn your WLAN Handset 6120 and 6140 off.

This key also affects some of the states of the handset.

Press the End button to terminate an active call.

Press the Start button to place a call.

Press the Line button to access the key labels

for line appearances and line features.

Attention: Line emulates the six feature keys

on a i2004 deskset.

Attention: All features activated by Line are locally programmed and may or may not be available in any given facility

Your WLAN Handset 6120 and 6140

Press FCN to open the Features list when in the active (idle) state. Other handset

functions are accessed via the Actv soft key.

Soft keys (self-labeled) are located below

the display area. The liquid crystal display (LCD) indicator above the key changes, based on the state of the handset. Use the four Soft keys to activate the displayed soft key feature.

Use the Nav buttons and Enter to navigate

and activate the various menu options.

Your WLAN Handset 6120 and 6140

Status indicators

Indicator

Function

These symbols give a visual indication (from weak to strong) of the signal strength to the handset.

You have a new voicemail message.

The battery icon indicates the amount of charge that remains in the battery pack. When only one level remains, the battery pack must be recharged.

The speakerphone icon displays when the speakerphone is active.

The Line Indicator area displays the line currently in use. Any lines which are not idle or active (for example, if the line is on hold or forwarded) have a plus sign (+) in front of the entry for that line.

Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor can be moved left or right.

The telephone ring icon indicates a regular incoming telephone call.

The messaging ring icon indicates an incoming call from a Messaging application.

Muted

Locked No Service

The push-to-talk (PTT) ring icon indicates an incoming PTT call.

The priority PTT ring icon indicating an incoming call on the priority PTT channel. This call overrides any other calls.

The muted indicator is displayed after the Mute soft key is pressed. It indicates that the microphone is not transmitting sound. Press the Mute soft key again to unmute the microphone.

The locked indicator is displayed when the keypad is locked.

The no service indicator indicates that you are out of the coverage area and cannot receive or place calls. The out-of-service tone plays. Return to the coverage area to reestablish the connection.

Your WLAN Handset 6120 and 6140

The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the voicemail icon.

The ring indicator icon is used to display the Real-Time Location System (RTLS) icon, indicating that the administration option has been set to ON. An incoming call, triggering the ring indicator icon, takes priority over the RTLS icon.

Modes of operation

The WLAN Handset 6120 and 6140 have six modes of operation (see Table 1).

Table 1 The WLAN Handset 6120 and 6140 Modes of operation (Part 1 of 2)

Mode Description

Standby

Active

Active idle

Config Menu

Message Alert

This is the normal state when the handsets are online but inactive. In the standby state, the handset can receive calls and access the User Option menu. To perform other operations, the handsets must be active (off-hook). The standby state uses less power than the active (idle) state.

This is equivalent to a regular telephone being off-hook. The handsets go to the active (off-hook) state when you press Start

when the handsets are in the standby or active (idle) state. When in the active (off-hook) state, the handsets use a soft ring.

The soft key display area is active but there is no dial tone. From

the standby mode, press the Actv soft key to enter the active idle

mode and display available soft keys.

User preferences are accessed in the Config Menu. In this mode the handsets are on, but cannot receive calls.

Custom text messaging applications can be programmed for your

facility. This mode is activated through FCN+8, 9, # or * if

programmed..

Your WLAN Handset 6120 and 6140

Table 1 The WLAN Handset 6120 and 6140 Modes of operation (Part 2 of 2)

Mode Description

Push-to-talk (PTT)

This feature is only available in the WLAN Handset 6140. The WLAN Handset 6140 uses channels for incoming and outgoing radio communication.While PTT is active, the handset is in PTT mode.

Menu navigation

The navigation keys (Nav keys) located below the soft keys are used to navigate

through menu options. These keys are referred to in this guide as Nav keys (

NavT, NavW, NavX) and Enter.

Figure 1 Menu navigation

NavS,

Shortcut Keys

When a menu is displayed, a shortcut key can be displayed on the right edge of the menu line. Press the corresponding number on the keypad to activate the corresponding menu option.

Handset Displays

The top row of the display provides status indicators for various handset conditions. It is referred to as the status bar.

The middle row displays information about the handset identity, user profile, calls in progress, menu options, and data from the telephone.

The bottom row displays soft key labels.

Figure 2 Standby Mode Display

Figure 3 Feature mode display

Feature Activation displays

Your WLAN Handset 6120 and 6140

The handset enters Active Idle mode when Actv is pressed from standby mode,

displaying feature activation softkeys. These softkeys also display during an active call.

When FCN is pressed during active idle mode or while in an active call, the softkey

labels shown below display additional features that can be activated for call handling.

Additionally, when FCN is pressed during active or active idle mode, a Feature List displays that lists features that have been configured for your facility. The Exit softkey or END returns to the previous display.

Features may also be programmed to the Line key. Press Line when in active mode to view the list of features that have been programmed for your facility. Line features are

explained later in this text.

Your WLAN Handset 6120 and 6140

Soft key labels

The bottom row of the display shows labels that are associated with the four soft keys just below it. When a soft key is active, a label appears to describe its function. If you press the soft key, the feature is activated. When additional softkeys are available, the

More softkey displays. Press More to view additional soft key labels.

The following table shows some of the soft keys that are available.

Table 2 WLAN Handset 6120 and 6140 soft key labels

Soft key label Description Action

Back

CAPS

caps

Clr

Cncl

Del

Done

Exit

Hold

Cfg

Mute

Play

Go Back Returns to the previous menu display.

Change case Toggles to allow a change in case when you

enter alphabetical text.

Clear Deletes the entry.

Cancel Returns to the previous menu display without

saving any data that is entered.

Delete Deletes the character to the left of the cursor.

Finished Exits a list when more than one selection is

possible.

Exit Exits the menus.

Hold Places a call on hold.

Configure Opens the config menu.

Mute Toggles to mute or unmute the microphone.

Negative

Press to reply No to a displayed question.

Play Plays the selected ring tone.

Prof

Redl

Spdc

Profile Opens the profile menu.

Redial Displays a list of the last 10 numbers entered.

Speed-dial

Opens the list of speed-dial numbers.

call

Table 2 WLAN Handset 6120 and 6140 soft key labels

Soft key label Description Action

Cleaning your handset

Spkr

Lock

Unlk

USB

Speakerphone Toggles the speakerphone function.

Lock keys Press Cfg + Enter, to lock the keypad. Unlock keys Press Cfg + Unlk to unlock a locked keypad.

Active USB Displays when the handset is being configured

by the USB port of the dual charger.

Ye s

Positive reply Press to reply Yes to a displayed question.

Cleaning your handset

The WLAN Handset 6120 and 6140 occasionally need to be cleaned to maintain appearance. In general, wiping the handset surface with a plain-water-dampened cloth or paper towel removes most films or residues.

If more rigorous cleaning is required, you can use:

• A mild detergent solution. Be sure to wipe away any detergent residue with a plain-water-dampened cloth.

• Any general-purpose household glass and surface cleaner. A spray cleaner may be used with care. Do not spray at an angle. Do not allow liquid cleaners to seep into keypad. Be sure to wipe away any detergent residue with a clean water-dampened cloth. Do not immerse. Spray the cleaner on a soft cloth or paper towel and then wipe the handset.

• Pre-treated cloths, like those used for eyeglasses or cameras.

• Pre-moistened towelettes. Avoid those containing lanolin or aloe as it leaves a slippery residue.

• Isopropyl alcohol, applied by a damp cloth or paper towel. When you use alcohol, do not rub the keypad characters vigorously, as this significantly

Care of your handset

degrades legibility.

ATTENTION

• Do not use furniture polishes, waxes, or plasticizer-based cleaner.

• Do not use lanolin, aloe, glycerin, or other skin care products.

• Do not apply any solvent such as acetone or mineral spirits.

• Do not directly spray or immerse the handset.

If the headset connector is dirty, you can experience a scratchy or intermittent signal. To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blow compressed air into the connector to clear debris.

Care of your handset

To ensure proper care of your handset:

• Avoid dropping the handset or knocking it against hard surfaces. To protect the handset, carry it in a holster or carrying case.

• Do not open the handset or disassemble the charger. Either of these actions will void your warranty.

• Turn off the handset and unplug the charger before cleaning. Do not exert undue pressure on the electrical contacts of the charger while cleaning.

• Keep the headset jack covered when not in use.

• Use a carrying case to help protect the surfaces and to help prevent liquids, for example, rain from entering into the interior of the handset.

• If your handset gets wet, follow the procedure below:

1 Power off the handset.

2 Remove the battery pack from the handset.

3 Shake excess liquid from the handset.

4 Place the handset and battery pack in an upright position

in a dry, well ventilated area.

5 Allow the handset and battery pack to dry for 72 hours

before you reconnect the battery pack and power on the handset.

If the handset still does not work, contact your phone system administrator for assistance.

Basic handset operation

Attention: Press End to disconnect from a previous call.

Powering on and off the WLAN Handset 6120 and 6140

To power on/off the handset:

Press End to turn on. Press and hold End to

turn off.

Locking the keypad

Press Cfg + Enter to manually lock the

keypad.

Unlocking the keypad

Press Unlk + # to unlock the keypad.

Making an internal call

To make an internal call

1. Press Start and wait for a dial tone.

2. Enter the internal extension.

Making an external call

To make an external call 1. Press Start and wait for a dial tone.

2. Enter the external number.

Basic handset operation

Selecting a line

To select a line If multiple lines are available, your telephone

system can require you to select a line before you enter a number.

1. Press the Line button.

2. Press the number key that corresponds to the desired line.You will hear a dial tone.

Entering a number

To enter a number 1. While the handset is in standby mode,

press Start.

2. Listen for the dial tone.

3. Press the number pad to enter the number.

Redialing a number

To redial a number 1. While the handset is in standby mode

press the Actv soft key.

2. Press the Redl soft key.

A list of recently-called numbers is displayed.

3. Use the Nav keys to select the number

you wish to redial.

4. Press the Dial soft key.

Answering a call

The handset rings or vibrates to alert you of an incoming call. A line indicator on the display shows the caller’s name and extension.

Basic handset operation

To answer a call

1. Press Start and hold the earpiece to your

ear.

2. Alternatively, activate the speakerphone

by selecting the spkr soft key.

Answering a call on a second line

If you are on a call and hear subdued ringing, a call is incoming on a second line. The line number on the display is flashing.

1. Press FCN.

2. Place your first call on hold.

3. Press Line.

4. Scroll using the Nav keys to select the

line displaying the incoming call.

5. Press Enter to answer the call.

Muting the microphone

To mute the microphone Press FCN + Mute.

Placing a call on hold

To place a call on hold Press FCN + Hold.

Resuming a held call

To re s u me a h e l d c al l Press Line and then press the line number

key.

Basic handset operation

Hanging up

To hang up a call Press End.

To return to the standby mode, do this action at the end of each call.

Adjusting the speaker volume

To adjust the speaker volume Press volume up/down on the side of the

handset during the call.

Changing the ring volume

To change the ring volume Press volume up/down on the side of the

handset while the phone is ringing. The default ring volumes are set in the User Profile menus.

Silencing the ringing

To silence the ringing Press End to silence the ring.

Opening the speed-dial list

To open the speed-dial call list 1. Press Actv.

2. While the handset is in standby mode,

press the Spdc soft key.

Activating the speakerphone

To activate the speakerphone Press the Spkr soft key and speak into the

Basic handset operation

handset. Note that this feature may not be activated at your facility.

Answering using the headset

To a n s we r us in g the headset Press any key (other than End) to answer a

call when the headset is plugged in.

Adjusting the headset volume

To adjust the headset volume Press volume up/down on the side of the

handset during the call.

Changing the user profile

To change the user profile 1. While the handset is in standby mode,

select the Prof soft key.

2. To select a new profile, scroll up or

down using the Nav keys and press

Enter.

Opening the Personal Directory

To open the Personal Directory 1. While the handset is in the inactive state,

select FCN.

2. Using the navigation keys, navigate to

Directories and press Enter.

3. Continue to navigate to Personal

Directories and press Enter.

4. Navigate to the number you wish to call.

5. Press the Dial soft key.

Basic handset operation

Displaying additional features

To display additional features During a call, press FCN to display

additional features that are customized for your facility.

Turning on the backlight

To turn on the backlight The backlight illuminates when any key is

pressed or when there is an incoming call, and stays on for 10 seconds. If another key is not pressed within 10 seconds, the backlight automatically turns off.

Advanced features

Facility-specific features

Press FCN while off-hook to display the menu of advanced telephone features

available at your facility. Features can be activated by pressing the corresponding

shortcut key or by scrolling up and down using the Nav keys to highlight the option and pressing Enter.

Speakerphone

Your system administrator can enable or disable the speakerphone mode. If the

speakerphone is enabled, it is activated by selecting the Spkr soft key. Select Spkr

again to end speakerphone mode. The audio transfers to the handset earpiece. When

speakerphone is disabled, Spkr does not appear as a soft key label.

Redial

Redl is available in the standby mode. When Redl is selected, a list of the last 10

outgoing calls are displayed. Scroll using the Nav keys to highlight the number and then press Start to enter the number.

Personal Directory

The Personal Directory in your WLAN Handset 6120 and 6140 can store up to 20

user-defined numbers. Open the Personal Directory list by selecting FCN from the

inactive state and use the navigation keys. You can add, delete, or edit an entry in the Personal Directory.

The Personal Directory list is sorted alphabetically. If the system speed-dial call key is programmed, it is listed as the first entry with a greater-than (>) symbol as the first character. Only the system administrator can change this entry. The <new> option appears until the maximum number of entries is entered.

Real-Time Location System

The Real-Time Location System (RTLS) is a feature on the WLAN 6120 and 6140 Handsets enabling location tracking and monitoring of the device. Your system administrator turns this function ON or OFF. When the RTLS is turned ON, this information is displayed as an icon on a map of a selected area, such as an office

Advanced features

interior.

The Ring Indicator icon location on the handset displays the RTLS icon, and indicates that the RTLS administration option has been set to ON. When a call comes in, the ring indicator replaces the RTLS icon.

When you are in the Config Menu and a call comes in, the RTLS icon starts blinking on the top of the screen. There are two ways to get the phone to ring from this point:

1. Leave it alone and in 20 seconds the Config Menu will time out and the phone will return to the idle screen and start ringing.

2. Press END or the Exit softkey to exit the Config Menu (because you noticed the flashing phone icon) and the phone will return to the idle screen and will start ringing.

At this point, the phone can be answered by pressing the START (offhook) key. If desired, you can answer the call immediately without pressing END/Exit or letting the menus timeout.

Speed-dial call

You can use your WLAN Handset 6120 and 6140 to assign up to 10 speed-dial call keys to numbers in the Personal Directory.

From standby mode, open the speed-dial call list by selecting the Spdc soft key. If

programmed, the first item on this list is the system-wide speed-dial call number set by the system administrator. It is marked with a greater-than (>) symbol on the left side of the row. It is usually reserved for emergency situations.

To place a speed-dial call, press and hold the corresponding key for one second. The system speed-dial key must be pressed for three seconds. The handset displays the

name and number for one second before it dials the call. You can press End during

this second to terminate the call.

Alternatively, you can scroll using the Nav keys to highlight a number or listing and press Start or Spkr to enter the number. Press Exit to return to standby mode.

A Personal Directory entry number can be assigned to a speed-dial key from the

speed-dial list. Select the speed-dial call key that you wish to assign and press Set to open the Personal Directory list. Use the Search feature or scroll using the Nav keys

to select the desired entry.

Advanced features

Speed Dial Key 3

Choose a Number

>[System Name] [Name]

[Name]

Back

Press Enter to assign the selected name to that speed-dial call key. Press Back to

return to the speed-dial call list. You can edit speed-dial call entries through the Personal Directory, as described above.

The Config Menu

When the handset is in standby mode, press the Cfg soft key to enter the Config

Menu. The handset cannot make or receive calls while in the Config Menu. You can set your user preferences in the Config Menu.

Config Menu

General Settings

Lock Keys User Profiles

Phone Settings

System Info

Prof Pl Exit

Scroll through the menu options using the Nav keys. When an asterisk (*) appears to the left of an option, it indicates that the option is selected. Press Exit to return to standby mode. Press Back to return to the previous menu.

Advanced features

Config Menu options

Lock Keys User Profiles

Silent

Vibrate

Loud

Soft

Custom

Set as Active

Ring Settings

Noise Mode

Ring in Headset Ring in Speaker

Warning Tones

Key Tones

Push-to-talk

Telephone

Message Alert 1

Message Alert 2

Ring Cadence

Ring Tone

Ring Volume

Vibrate Cadence

Ring Delay

continued on next page

Advanced features

User-profiles

Your handset ring behavior is established by five User Profiles:

• Silent

• Vibrate

• Loud

• Soft

• Custom

The currently-active user profile is shown on the standby display. While the handset is

in standby mode, you can change the ring behavior by pressing Prof and selecting a

new profile from the list. The currently-active profile is marked with an asterisk (*).

Advanced features

To change the ring-tone or any other ring setting for any profile, go to User Profiles and select the profile, and then select Ring Setti ngs and Telephone Ring for standard phone calls or one of the Message Alerts for text message. Then, select the ring

option that you want to adjust.

Default profile settings

Setting/Profile Silent Vibrate Soft Loud Custom

Ring Cadence Off Off Telephone Telephone Telephone

Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1

Ring Volume11375

Vibrate Cadence Off Telephone Off Off Telephone

Ring Delay00005

Noise Mode Normal Normal Normal Normal Normal

Headset/Speaker Speaker Speaker Speaker Speaker Speaker

Key Tones Off Off On On On

Warning Tones Off Off On On On

Push-to-talk* Off Off On On On

*Push-to-talk is available only on the WLAN Handset 6140 .

To reset all user profiles to the default settings, contact your system administrator.

Data entry and editing

Enter number by pressing the keypad buttons. The blinking underscore, identifies the

cursor position. To enter alphanumeric strings, CAPS/caps is displayed and can be

used to toggle the case. Enter letters by repeatedly pressing the corresponding key

until the desired letter is displayed on the screen. Use CAPS to change the case as

needed.

To edit during entry 1. Press Del to delete the character to the

left of the entry.

2. Press Clr to delete an entry.

3. Enter the new data.

To edit an existing entry 1. Scroll using the Nav keys to move the

cursor position.

2. Press Del to delete the character to the

left.

3. Insert new data by using the buttons on the keypad.

Alphanumeric Entries

Table 3

Alphanumeric entries

Key caps CAPS

1 1

2 2abc 2ABC

3 3def 3DEF

4 4ghi 4GHI

Advanced features

5 5jkl 5JKL

6 6mno 6MNO

7 7pqrs 7PQRS

8 8tuv 8TUV

9 9wxyz 9WXYZ

0 0 0

* * . - ! $ % & ’ ( ) + , : ; / \ = @ ~

# # <space>

Push-to-talk

This feature is available only on the WLAN Handset 6140.

In PTT mode, the WLAN Handset 6140 can be used in a group broadcast mode in which the handsets operate like walkie-talkies, and in which a single handset can transmit to multiple listeners.

Advanced features

Push-to-talk (PTT) is enabled by the system administrator and set up by the user using the Config Menu. See Config Menu options for details about setting up the PTT. If the system administrator disables the PTT, the PTT options do not appear in the Config Menu.

To initiate a PTT call 1. Press Push-to-talk.

Wait for the display to show

Transmitting.

2. Speak into the microphone.

All WLAN 6140 handsets that are monitoring the channel can hear the transmission.

To respond to a PTT call Press Push-to-talk during the 10 second

wait period.

To select a different PTT channel 1. Press and release Push-to-talk.

2. Select a new channel from the list by

scrolling using Nav keys.

To end one PTT call and start another call

1. Press End to exit the PTT call.

2. Press Push-to-talk and select a different

channel from the list.

3. Press Push-to-talk to begin to transmit

on the new channel.

To receive a PTT call while in a telephone call

To subscribe to additional PTT channels

1. Press End to end the telephone call.

2. You hear the PTT call.

1. Open the Config Menu and select

Push-to-talk (PTT).

2. Select Subscribed Channels.

3. Select the channel that you want to add. Subscribed channels are marked with an asterisk (*).

To transmit on the priority channel 1. Press Push-to-talk.

2. Select the priority channel from the list.

Advanced features

3. Press Push-to-talk and then speak.

To end a PTT call Press End to exit the PTT call. To change PTT volume Use the Up and Down volume buttons

located on the side of the handset.

To answer a call during a PTT transmission

To start a telephone call during a PTT transmission

Press Start. The PTT transmission is

preempted by the telephone call.

1. Press Start.

2. Enter the number that you wish to call.

The PTT transmission is preempted during the telephone call.

To turn off PTT Change to a different profile. Silent and

Vibrate disable PTT by default, or unsubscribe from all PTT channels.

Security

Your handset is preprogrammed by the system administrator for the type of security you need. For more information, talk to your system administrator.

ATTENTION!

Do not change the security level through your handset.

The headset

Nortel offers optional headsets (depending on market region) for use in noisy environments or if you need to have your hands free while talking.

To use the headset, plug it into the jack on the bottom of the handset. The headset is specifically designed for the WLAN Handset 6120 and 6140.

When you receive a call using a headset, the headset and the handset ring.

Use only authorized headsets with WLAN Handset 6120 and 6140.

The headset

Handset display

This section summarizes the display features of the WLAN Handset 6120 and 6140.

Figure 4 WLAN Handset 6120 and 6140 display

Locked

Ext. 555

John Doe

07-05 12:19p

Profile: Loud

1: General

Spkr Phbk Redl Spdl

The WLAN Handset 6120 and 6140 have three display areas:

• The top row of the display provides status indicators for various

handset conditions. It is referred to as the status bar.

• The middle section displays information about the handset identity,

user profile, calls in progress, menu options, and data from telephone.

• The lower display area shows the soft key labels.

User Option menu

When the WLAN Handset 6120 and 6140 are in standby mode (power is on, but the handset is not in use), press the Cfg button to display the User Option menu.

This section describes the following standard User Option menu items:

• Lock Keys

• Language

• Ring Options

• Phone Options

• System Info

• Extension

Check with your system administrator for the specific features that are supported by your WLAN Handset 6120 and 6140.

Handset display

Locking the Keypad

You can lock the handset by using the Lock Key menu.

To lock the keypad

1. While the handset is in the standby mode, press the Cfg soft key.

2. Use the Nav keys to scroll through the feature menu and highlight the

Lock Keys feature.

3. Press Enter to lock the keypad.

To unlock the keypad

1. While the handset is in standby mode, press the Unlk soft key.

2. Press # to unlock the keypad.

Selecting a Language

For systems that support multiple languages, you can select the display language from a list of supported languages.

To change the language

1. While the handset is in standby mode, select the Cfg soft key.

2. Use the Nav buttons to scroll through the menu and highlight Languages.

3. Press Enter.

4. Use the Nav buttons to scroll through the menu and highlight the desired language.

5. Press Enter.

6. Do one of the following:

• Press back to return to the previous

menu and choose another option.

Handset display

• Press the End button to exit all

menus and return to the standby state.

Selecting Ring Options

Phone Options presents a menu of choices:

• Telephone Ring — presents a submenu of choices that you can set:

• Ring Cadence

• Ring Tone (see the following note 1)

• Ring Volume

• Vibrate Cadence

• Ring Delay (see the following note 2)

• Message Alert 1 — reserved for future use.

• Message Alert 2 — reserved for future use.

Note 1: Ring Tone does not appear in the menu when Ring Cadence is off. Note 2: Ring Delay does not appear in the menu when Ring Cadence or

Vibrate Cadence is off.

To select Ring Cadence

1. While the handset is in standby mode,

select the Cfg soft key.

2. Use the Nav keys to scroll to User

Profiles.

3. Press Enter to select User Profiles.

The next menu level is displayed.

4. Use the Nav keys to scroll through the

menu and highlight one of the settings. (an asterisk [*] indicates the selected/active setting).

5. Press Enter to select the option.

6. Use the Nav keys to scroll to Ring

Settings.

7. Press Enter to select the option.

Handset display

8. Use the Nav keys to select Telephone

Ring.

9. Press Enter to select the option.

10. Use the Nav keys to scroll to Ring

Cadence and select one of the

following:

•Off

• PBX — This is the default.

• Continuous

• Short Pulse

• Long Pulse

11. Press Enter to choose the cadence.

12. Do one of the follo wing:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

To select Ring Tone Ring Tone does not appear in the menu when

Ring Cadence is off.

1. While the handset is in the standby mode, press the Cfg soft key.

2. Use the Nav keys to scroll to User

Profiles.

3. Press Enter to select User Profiles. The next menu level is displayed.

4. Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting).

Handset display

5. Press Enter to select the option.

6. Use the Nav keys to scroll to Ring

Tone.

7. Press Enter to select the option.

8. Use the Nav keys to select Telephone

Ring.

9. Press Enter to select the option.

10. Use the Nav keys to scroll through the

menu and select Ring Tone.

11. Press Enter to select the option.

12. Use the Nav keys to scroll through the

list and to highlight one of the following:

• Tone 1 — This is the default

• Tone 2

• Tone 3

• Tone 4

• Tone 5

13. To play the highlighted setting, press

Play.

14. Press Enter to choose the tone.

15. Do one of the follo wing:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Handset display

To select Ring Volume

4. Use the Nav keys to scroll through the

6. Use the Nav keys to scroll to

1. While the handset is in the standby mode, press the Cfg soft key.

2. Use the Nav keys to scroll to User

Profiles.

3. Press Enter to select User Profiles. The next menu level is displayed.

menu and highlight one of the settings. (an asterisk [*] indicates the selected/active setting).

5. Press Enter to select the option.

Ring Setting.

7. Press Enter to select the option.

8. Use the Nav keys to select Ring

Volume.

To select Vibrate Cadence

9. Press Enter to select the option.

10. Do one of the follo wing:

• Press the Back to return to the

previous menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in standby mode, press the Cfg soft key.

2. Use the Nav keys to scroll to Use

Profiles.

3. Press Enter to select the Use Profiles. The next menu level is displayed.

Handset display

4. Use the Nav keys to scroll through the

menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting).

5. Press Enter to select the option.

6. Use the Nav keys to scroll to

Vibrate Cadence.

7. Press Enter to select the option.

8. Use the Nav keys to highlight one of the

following:

• Off — This is the default.

•PBX

• Continuous

• Short Pulse

• Long Pulse

9. Press Enter to choose the cadence.

10. Do one of the follo wing:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

To select Ring Delay Ring Delay does not appear in the menu

when Ring Cadence or Vibrate Cadence is turned off.

1. While the handset is in standby mode,

press the Cfg soft key.

2. Use the Nav keys to scroll to User

Profiles.

Handset display

4. Use the Nav keys to scroll through the

6. Use the Nav keys to scroll to

3. Press Enter to select User Profiles. The next menu level is displayed.

menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting).

5. Press Enter to select the option.

Ring Delay.

7. Press Enter to select the option.

8. Use the Nav keys to highlight one of the following:

• No Delay — This is the default.

• 5 Second Delay

• 10 Second Delay

9. Press Enter to choose the delay.

10. Do one of the follo wing:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Selecting Phone Options

Phone Options presents a menu of choices:

• Noise Mode — enables the user to adjust the handset for different levels of noise within the work environment. Changing the Noise Mode to High or Severe adjusts the handset’s microphone and in-ear speaker volume to account for background noise. Select Normal: for most office environments; High: for moderate background noise; or Severe: for extremely noisy conditions. If you use High or Severe modes in a quiet environment, your caller may find it

Handset display

difficult to hear your voice.

• Key Tones — controls whether pressing a key plays a tone.

• Warning Tones — controls whether warning tones are played when out-of-range or during power up and power down.

• Display Contrast — controls the amount of contrast for the display.

• Keypad Autolock — controls automatic locking of the keypad when the handset is in standby mode.

To select Noise Mode 1. While the handset is in standby mode,

press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight Phone Options.

3. Press Enter to select the option. The

next menu level is displayed.

4. Use the nav keys to scroll through the

menu and select Noise Mode.

5. Press Enter to select the option.

6. Use the Nav keys to scroll through the

menu and highlight one of the following settings (an asterisk [*] indicates the selected setting):

• Normal: For most office

environments. This is the default setting.

• High: For moderate background

noise.

• Severe: For extremely noisy

conditions.

7. Press Enter to select the level.

8. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

Handset display

To change the key tones

• Press the End button to exit all

menus and return to the standby state. .

1. While the handset is in standby mode,

press the Cfg soft key.

2. Use the Nav keys to scroll through the list of menu items and highlight User

Profiles.

3. Press Enter to select the setting.

4. Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting):

• Enable Tones — This is the default.

• Disable Tones

5. Press Enter to choose this setting.

6. Navigate to enable/disable key tones.

7. Press Enter to toggle between Enable/Disable.

8. Do one of the following:

Press Back to return to the previous menu and choose another option.

Press the End button to exit all menus and return to the standby state.

To change the warning tones 1. While the handset is in standby mode,

press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight Phone Options.

Handset display

3. Press Enter to select the setting.

4. Use the Nav keys to scroll through the

menu and highlight Warning Tones.

5. Press Enter to select the setting.

6. Use the Nav keys to scroll through the

menu and highlight one of the following settings (an asterisk [*] indicates the selected setting):

• Enable Warnings — This is the default.

• Disable Warnings

7. Press Enter.

8. Do one of the following:

• Press Back to return to the previous menu and choose another option.

To change the display contrast

• Press the End button to exit all menus and return to the standby state.

1. While the handset is in the standby state,

press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight Phone Settings.

3. Press Enter to select the menu item.

4. Use the Nav keys to scroll through the menu and highlight Display Contrast.

5. Press Enter to select the setting.

6. Use the Nav keys to adjust the contrast to a suitable level.

7. Press Enter to save the setting.

Handset display

To change the keypad autolock

8. Do one of the following:

• Press Back to return to the previous menu and choose another option.

• Press the End button to exit all menus and return to the standby state.

1. While the handset is in the standby

mode, press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight Phone Settings.

3. Press Enter to select the setting.

4. Use the Nav keys to scroll through the menu and highlight Keypad Autolock.

5. Press Enter to select the setting.

6. Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting):

• Disable — this is the default.

• 5 seconds

• 10 seconds

• 20 seconds

7. Press Enter.

8. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Handset display

Viewing system information

The System Information option displays the following:

• Phone IP Address — displays the Internet Protocol (IP) address assigned to the handset.

• Server IP Address — displays the Server IP address.

• Firmware Version — displays the software version running on the handset.

Note: The information in the System Information option is for display purposes only.

You cannot edit this inform ation.

To view the handset IP address

1. While the handset is in the standby state,

press the Cfg soft key.

2. Use the Nav keys to scroll through the

menu and highlight

System Information.

3. Press Enter to select the setting.

4. Use the Nav keys to scroll through the menu and highlight Phone IPAddress.

To view the Server information

5. Press Enter to view the IP address.

6. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in the standby state, press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight System

Information.

3. Press Enter to select the setting.

Handset display

To view the Firmware information

4. Use the Nav keys to scroll through the menu and highlight Server IPAddress.

5. Press Enter to view the Server IP address.

6. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in the standby state, press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight System Info.

3. Press Enter to select the setting.

4. Use the Nav keys to scroll through the menu and highlight FirmwareVersion.

5. Press Enter to view the hardware identification number (MAC address), downloader version, function file version, and phint1 file version.

6. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Entering Extension number

The Extension option enables the user to view the extension number for the handset.

Handset display

This number is used to identify the handset. It is displayed when the handset is in the standby state.

The Extension option is for display purposes. You cannot edit this option.

To view the Extension

1. While the handset is in standby state,

press the Cfg soft key.

2. Use the Nav keys to scroll through the

menu and highlight Extension.

3. Press Enter to select the option.

4. Do one of the following:

• Press Exit to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Setting up Push-to-talk

Note: The Push-to-talk feature is only available on the WLAN 6140 Handset.

Push-to-talk (PTT) mode enables two-way radio communication with another handset user. You can configure PTT by using the following:

• Channel — selects the channel to be used.

• Enable/Disable — enable or disable Push-to-talk.

• Audio Volume — set the audio volume when using Push-to-talk.

• Tone Volume — set the volume of the tone played for Push-to-talk.

To set up a Push-to-talk channel

1. While the handset is in the standby state,

press the Cfg soft key.

2. Use the Nav keys to scroll through the

menu and highlight Push-to-talk.

3. Press Enter to select the option. The

next menu level is displayed.

Handset display

To enable or disable Push-to-talk

4. Use the Nav keys to scroll through the menu and highlight Subscribed

Channel.

5. Press Enter to select the option.

6. Select a channel (one to eight).

7. Do one of the following:

• Press Done to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in the standby state, press the Cfg soft key.

2. Use the Nav keys to scroll through the menu and highlight User Profiles.

3. Select the profile option. The next menu level is displayed.

4. Use the Nav keys to scroll through the menu and select Enable/Disable

Push-to-talk.

5. Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk indicates the selected setting):

•PTT Enabled

• PTT Disabled — default.

6. Press Enter to toggle between Enable/Disable.

7. Press Enter to select the setting.

To change the Push-to-talk audio volume

Handset display

8. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in the standby state,

press Cfg soft key.

2. Use the Nav keys to scroll through the

menu and select Push-to-talk.

3. Press Enter to select the profile option.

The next menu level is displayed.

4. Use the Nav keys to scroll through the

menu and highlight Push-to-talk

Audio Volume.

To change the Push-to-talk tone volume

5. Press Enter to select the option.

6. Use the Nav keys to adjust the volume

up or down.

7. Press Enter to select the setting.

8. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

1. While the handset is in the standby state,

press Cfg.

Handset display

2. Use the Nav keys to scroll through the menu and highlight Push-to-talk.

3. Press Enter to select the next menu level.

4. Use the Nav keys to scroll through the menu and highlight Tone Volume.

5. Press Enter to select the option.

6. Use the Nav keys to adjust the volume.

7. Press Enter to select the setting.

8. Do one of the following:

• Press Back to return to the previous

menu and choose another option.

• Press the End button to exit all

menus and return to the standby state.

Call features

System administration is required for Call features. Contact your system administrator to ensure that these features are supported by the system software and to

configure them on your handset.

ATTENTION!

Access to the features and functions in the following sections are dependent on your system configuration. Contact your system administrator to determine whether specific features are accessible through your WLAN Handset 6120 and 6140.

Call features

Making calls

This section describes the features associated with making a call.

Use Autodial

The Autodial feature displays, stores, and automatically enters telephone numbers.

To use Autodial:

1. While the handset is in standby mode,

press the Start button.

2. To access the Feature Keys press the

Line button.

3. To enter the number press a number

(one through six) that corresponds with the DN.

To display Autodial numbe r: 1. While the handset is in standby mode,

press the End button.

2. Press the Line button to view the first

page of Autodial numbers.

3. Press the Line button again to view the

next page of Autodial numbers.

To store an Autodial number: 1. Press the Line button to access the

Feature Keys menu.

2. Press a number (one through six) that

corresponds to the desired location to store the number.

3. Enter the telephone number (including

the access code) that you want to store on the selected AutoDial key.

4. Press the Line button again to access the

Feature Keys menu.

5. Press the number key (one through six)

that corresponds to the desired location selected in step 4 to store the number.

Making calls

The selected line number flashes in the upper display area.

Activate Ring Again

Use the Ring Again (RingA) feature if a busy tone sounds or when there is no answer

after placing a call. RingA causes the ring again indicator to flash, indicating that the person you tried to call is available. RingA automatically reenters the number. The

RingA feature is available only when the handset is in the active state and you have

selected the More softkey.

To use Ring Again (RingA):

1. Press the End button.

2. Enter a number.

3. If you hear a busy tone or there is no

answer, press the RingA soft key.

To call a RingA party when you receive notification:

1. After you receive the visual notification, press End.

2. Press the RingA soft key to

automatically call the number.

To quit RingA before notification: Before you see the visual notification,

press the RingA soft key a second time.

Redial last number called

The Last Number Red ial (Redl) feature automatically redials the last dialed number.

To use Last Number Redial (Redl):

1. Press the End button.

2. Press the Actv soft key.

3. Press the Redl soft key.

4. Scroll using the Nav keys to select the number that you wish to re-dial.

Making calls

5. Press the Dial soft key.

Use Speed Call

By entering a two-digit code (01–99), use the Speed Call(Spdc) feature to store, edit,

and automatically enter frequently-called telephone numbers.

To store a Speed Call (Spdc) number:

1. Press the End button.

2. Press the Actv soft key.

3. Press the Spdc soft key (one through

six) corresponding to the

Speed Call Controller feature.

The triangular icon flashes indicating programming mode.

4. At the prompt, enter a two-digit code

(01-99) and the telephone number. This number can be internal, external, or long distance.

5. Enter the access code, if required.

Making calls

6. Press a number key (one through six) that corresponds to the

Speed Call Controller feature again to

save the code and number. The flashing icon turns off.

To make a Speed Call:

1. Press the End button.

2. Select the Actv soft key.

3. Select the speed-dial number that you wish to call.

Make a System Speed Call

Use the System Speed Call feature to enter Speed Call codes that override all restrictions on a call.

To make a System Speed Call:

1. Press the Start button.

2. Press the Spdc soft key.

3. Select the system speed call number that you wish to call.

Making calls

Use Conference Hotline

Use the Conference Hotline feature to automatically enter a specific number. You can program other features such as Call Redirection to the Conference Hotline. Call Redirection redirects a Conference Hotline call so that it is answered only by one person.

To use Conference Hotline:

1. Press Start.

2. To access the Feature Keys menu, press

the Line button.

3. Press the number key (one through six)

that correspond to the

Conference Hotline feature to

automatically enter the number.

Making calls

While on an active call

This section describes the features that are available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answer the second call.

To place a call on hold:

To activate the Hold function, press

FCN and select the Hold soft key. The

number that corresponds to the line on hold flashes in the upper display area.

If Automatic Hold is enabled, the active call is automatically placed on hold when you answer the second call.

To retrieve a call on hold:

1. Press the Line button plus the line

number of the call that you wish to retrieve to access the Feature Keys menu in the active (off-hook) state.

2. Press Enter.

Transfer a call

Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

1. Select the Transfer soft key.

2. Enter the DN to which the call is being

transferred.

3. When the number rings or a person

answers, press the Transfer soft key again to talk.

While on an active call

Use Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect

the call to the attendant.

To contact the attendant while on a call:

1. Press the Line button to access the Feature Keys menu.

2. Press the number key that corresponds to the Attendant Recall feature. Stay on the line until the attendant answers.

3. Press the End button. The caller remains connected to the attendant.

While on an active call

Use Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any

telephone or handset. Using Call Park does not tie up a line and, when configured

network-wide, you can use it across networks. You can configure a System Park

Extension to automatically park most calls.

T o park a call on the Sy stem Park DN or your own DN:

During an active call, select the Park soft

key. By default, the call is parked on your DN

unless a System Park is enabled to automatically park calls on the system.

To park a call on a DN other than the System Park DN or your own DN:

1. Select the Park soft key .

2. Enter the DN where you want to park

the call.

3. Select the Park soft key again.

Record a Calling Party Number

Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number for accounting purposes during an established call.

To record a caller’s number for accounting purposes:

1. Press the Call Party soft key to place

the caller on hold. The entered number displays.

While on an active call

2. Enter a charge account number or the caller’s number.

3. Press the Call Party soft key to return to the call.

Display incoming calls

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

1. Press the Line button to access the Feature Keys menu.

2. Press the number that corresponds to the

Display feature to activate the feature.

3. Press the Line button to access the Feature Keys menu.

4. Press the number key that corresponds to the flashing line. The call waiting information displays.

Trace a malicious call

Use the Malicious Call Trace feature to trace nuisance calls within your system.

To use Call Trace while on a call:

1. Press the Line button to access the Feature Keys menu.

2. Press the number key that corresponds

to the Call Trace feature.

Incoming calls

This section describes the features that are available to you when a call is incoming.

Activate Call Pickup

Use the Call Pickup feature to pick up calls from any telephone or handset in the same pickup group or in another pickup group.

To answer a call in your own Call Pickup group:

1. Press the Start button.

2. Press Pickup.

To answer an incoming call in another Call Pickup group:

1. Press the Start button.

2. Press the Line button to access the

Feature Keys menu.

To answer a call at a specific extension in any pickup group:

3. Press the number key that corresponds

to the Group Pickup feature.

4. Enter the pickup group number of the

ringing handset.

1. Press the End button.

2. Press the Line button to access the

Feature Keys menu.

3. Press the number key that corresponds

to the Pickup feature.

Incoming calls

4. Enter the DN of the handset that is ringing (in your call pickup group).

If the pickup DN or group number is invalid, press the End button.

Use Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

To return to the first telephone call:

1. Choose one of the following:

1. When the incoming call tone sounds, press FCN to place the current call on hold.

If Automatic Hold is enabled, it is not necessary to put the current call on hold. Begin with step two.

2. Press the Line button to access the Feature Keys menu.

3. Press the number key that corresponds to the Call Waiting feature.

• Select FCN to place the second call

on hold.

• Press the End button to end the

second call and then press the Start button to enter the active (idle) state.

Incoming calls

2. Press the Line button to access the

Feature Keys menu.

3. Press the number key that corresponds

to the first call.

The first call that is on hold flashes so the number indicator for that line flashes.

Incoming calls

While away from your desk

This section describes features that are used when you are away from your desk.

Use Call Forward

Use the Call Forward feature to direct incoming calls to ring at another Line (DN).

Note: If the handset is in the process of ringing, that call cannot be forwarded.

To forward your calls or change the forward number:

1. Press the End button.

To quit Call Forward: Press Fwrd.

To reinstate Call Forward to the same number:

2. Place the handset in the active (idle)

state by pressing the Actv soft key.

3. Press Fwrd.

4. Enter the DN where you want to

forward your calls.

5. Press Fwrd a second time.

6. Press the End button to turn off the

handset.

Press Fwrd twice.

While away from your desk

Use Internal Call Forward

Use Internal Call Forward to accept only calls that originate at internal DNs to ring at another DN. Calls that originate outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded.

To forward internal calls:

1. Press the Line button to access the Feature Keys menu.

2. Press the number key that correspond to the Internal Call Forward feature.

3. Enter the DN to which your internal calls are to be forwarded.

4. Press the Line button to access the Feature Keys menu.

5. Press the number key that corresponds to the Internal Call Forward feature.

To quit Internal Call Forward:

To reinstate Call Forward to the same number:

1. Press the Line button to access the Feature Keys menu.

2. Press the number key that corresponds to the Internal Call Forward feature.

1. Press the Line button to access the Feature Keys menu.

2. Press the number key that corresponds to the Internal Call Forward feature twice.

Talk with more than one person

This section describes the features that you can use to hold conversations among more than two people.

Use Call Join

Use the Call Join feature to connect calls to the current active call. This feature creates a conference between two callers and yourself.

To connect a call on hold (on a different line) to your current call:

1. Press the Conference soft key.

2. Press the Line button to access the

Feature Keys menu.

3. Press the number key that corresponds

to the number of the caller that you want to connect to your current call.

4. Press the Conference soft key a second

time to add the person on hold to your conversation.

Set up a conference call

Use the Conference feature to set up a conference call for three people (or six people, depending on your handset configuration), including yourself.

To set up a conference call:

1. While on a call, press the Conference

soft key and place the party on hold. You hear a dial tone.

2. Enter the number of the person you want

to add to the conference call. Before you add this person to the call, you can talk privately to them.

3. Press the Conference soft key a second

time to add all the parties to the call.

Talk with more than one person

4. If necessary, repeat the procedure until all the required people are in the conference.

If the person you attempt to add to the conference is unavailable:

1. Press the End button.

2. Press the Line button to access the Feature Keys menu.

3. Press the number key that corresponds to the flashing icon to return to your original call

Use Conferee Selectable Display

Use the Conferee Selectable Display feature to list active conferees and to disconnect

a conferee from the conference call.

To view active conferees:

1. Press the End button.

2. While on a conference call, press the

Line button to access the Feature Keys

menu.

3. Press the number key that corresponds to the Conferee Selectable Display feature to turn on the liquid crystal display (LCD) indicator. Each key press changes the screen to show a different active conferee.

This action has no effect on the display of other telephones that are involved in the conference.

To disconnect a conferee:

2. Press the number key that corresponds

Talk with more than one person

4. Press the End button. If configured, the

Conference Count Display returns an

updated total count of conferees. The LCD indicator turns off.

1. While on a conference call, press the

Line button to access the Feature Keys

menu.

to the Conferee Selectable Display feature until the conferee that you want to disconnect appears on the screen.

3. Press the number key that corresponds

to the line on which the conference call is established.

4. Choose one of the following:

• For a single conferee, press the End

button. If configured, the

Conference Count Display returns

an updated total count of conferees. The LCD indicator turns off.

• For multiple conferees, repeat steps one, two and three until all the conferees are disconnected.

5. Press the End button.

Use Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.

To call group members:

1. Press the End button.

2. Press the Line button to access the

Feature Keys menu.

3. Press the number key that corresponds

Talk with more than one person

to the Group Call feature. The feature automatically calls all group

members. The icon flashes until all members answer.

The line numbers of the group members appear on the display as they answer. When the last participant answers, the

Group Call indicator lights steadily.

When a party in your group is on a conference call or another group call, they are not connected to your group call.

After everyone in the group answers, only the party who made the group call can put the call on hold.

To answer a group call: Press the End button.

About Notification tones:

• If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension.

• If you are on a call on another line on your handset when a group call is made, you receive a long tone through the handset or speaker.

• You do not receive a notification of a group call if you are already on a conference call or another group call.

Talk with more than one person

To end a group call:

Press the End button..

When the party who made the group call disconnects, the call terminates for all members of the group. However, the other members of the group call can disconnect from the call and not affect the members still on the call.

Talk with more than one person

Work without interruption

This section describes the features that provide uninterrupted work time.

Activate Make Set Busy

Use the Make Set Busy feature to make your handset appear busy to all callers.

To activate Make Set Busy:

1. With the handset in standby mode, press

the Line button to access the Feature Keys menu.

2. Scroll using the Nav keys and highlight

the Make Set Busy feature.

3. Select Enter.

To deactivate Make Set Busy:

1. With the handset in standby mode, press

the Line button to access the Feature Keys menu.

2. Scroll using the Nav keys and highlight

the Make Set Busy feature a second time.

3. Select Enter.

Work without interruption

Other call features

This section describes some of the call features available on your WLAN Handsets 6120 and 6140.

Use Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones.

The telephones must reaccess the Page trunk.

To connect to Call Page:

1. While the handset is in standby mode,

enter the Page Trunk Access Code to complete the connection to the page system.

2. Make your announcement.

To disconnect Call Page: 3. Press the End button.

Use Centrex/Exchange Switchhook Flash

Use the Centrex/Exchange Switchhook Flash feature during an established call to use

a Centrex service, such as Call Transfer or Three-Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

1. While in a call, press the Line button to

access the Feature Keys menu.

2. Press the number that corresponds to the

Centrex Switchhook Flash feature.

A special dial tone sounds.

3. Enter the codes for your custom

Centrex feature.

4. Press the End button.

Other call features

Charge a call or charge a forced call

Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset that is restricted to local calls.

T o charge a local or long-distance cal l to an account before you dial:

1. Select More.

2. Select the Charge soft key.

3. Enter the charge account number.

4. Press the Charge soft key again.

5. At the tone, dial the number.

To charge a call in progress:

1. Select the Transfer soft key or the

Conference soft key. The call is placed

on hold.

2. Press the Charge soft key.

3. Enter the charge account number.

4. Press the Line button to access the Feature Keys menu.

5. Press the number key that corresponds to the line of the call to return to the call.

To charge a call to an account when you transfer a call:

To charge a call to an account when you add someone to a conference call:

Other call features

1. To place the call on hold, select the

More soft key.

2. Press the Charge soft key.

3. Enter the charge account number.

4. After you hear the dial tone, enter the

number to which the call is to be transferred.

5. Press the Transfer soft key when you

hear the handset ring.

You can talk privately to the person at the transfer number before you press the

Transfer soft key.

1. Select the More soft key. The call is

placed on hold.

2. Select the Charge soft key.

3. Enter the charge account number.

4. Enter the number of the person that you

want to add to the conference.

5. Select the Conference soft key.

Use Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt to use a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as placing a call on hold and calling another party).

To use Enhanced Override:

1. If you receive a busy signal after

entering a number, press the Line button to access the Feature Keys menu.

2. Press the number key that corresponds

Other call features

to the Override feature to initiate a Forced Camp-on.

If either party on the call disconnects at this time, you hear an overflow (fast busy/engaged) signal.

3. Press the number key that corresponds to the Override feature again.

The two parties remaining on the call hear an override tone, and a conference call is established between all three participants. If a participant disconnects, the other two remain connected.

To end the connec tion: Press the End button.

Use Forced Camp-on

Use the Forced Camp-on feature to automatically ring another handset (internal or external) immediately after that handset disconnects from its current call. Using Forced Camp-on in conjunction with Priority Override is referred to as Enhanced Override.

To use Forced Camp-on:

1. If you receive a busy signal after entering a number, press the Line button to access the Feature Keys menu.

Other call features

2. Press the number key that corresponds

to the Override feature to initiate a Forced Camp-on.

The party that you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you entered.

3. When the party that you called finishes

their call, your handset automatically enters the number. Both your handset and their handset rings.

To answer a call camped on to your extension:

When the handset rings, press the Start button.

Y ou can program your handset for either Camp-on or Call Waiting, but not both.

Use Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to

join a call.

To use Privacy Release:

1. Press the Line button.

2. Press the Privacy Release soft key

during a call. A party joins the call by pressing the shared number (DN) key on their handset (Multiple Appearance DN feature).

Other call features

Branch Office

This section describes the Branch Office handset which can operate in Normal Mode or Local Mode.

Normal Mode

In Normal Mode, the handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and then return to Normal Mode.

Local Mode

If the WAN connection goes down, the handset loses communication with the Main Office TPS. The handset then registers with the Branch Office and receives services

from the Branch Office. When in Local Mode, Local Mode displays on the handset.

Troubleshoot Branch Office

When using Branch Office, you can see error messages on your screen. Table 4 lists error messages and corrective actions.

Table 4 Troubleshoot Branch Office

Display Message Probable Cause Actions

Local Mode Network problem. Contact local network

administrator if problem persists.

Local Mode Invalid ID (1)

Local Mode Invalid ID (2)

Gatekeeper unable to find end point from Branch User ID.

Branch User ID not found in any equipped TN.

Notify local network administrator.

Branch Office

100

Nortel Networks 6140, 6120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Regulatory and safety information

European Union Directives Conformance Statement

Industry Canada (IC) Notice

Charger information

Operational warnings

Electromagnetic interference and compatibility

International certifications

Specific Absorption Rate (SAR) information

Your WLAN Handset 6120 and 6140

Handset controls and descriptions

Status indicators

Modes of operation

Menu navigation

Shortcut Keys

Handset Displays

Feature Activation displays

Soft key labels

Cleaning your handset

Care of your handset

Basic handset operation

Powering on and off the WLAN Handset 6120 and 6140

Locking the keypad

Unlocking the keypad

Making an internal call

Making an external call

Selecting a line

Entering a number

Redialing a number

Answering a call

Answering a call on a second line

Muting the microphone

Placing a call on hold

Resuming a held call

Hanging up

Adjusting the speaker volume

Changing the ring volume

Silencing the ringing

Opening the speed-dial list

Activating the speakerphone

Answering using the headset

Adjusting the headset volume

Changing the user profile

Opening the Personal Directory

Displaying additional features

Turning on the backlight

Advanced features

Facility-specific features

Speakerphone

Redial

Personal Directory

Real-Time Location System

Speed-dial call

The Config Menu

User-profiles

Default profile settings

Data entry and editing

Alphanumeric Entries

Push-to-talk

Security

The headset

Handset display

User Option menu

Locking the Keypad

Selecting a Language

Selecting Ring Options

Selecting Phone Options

Viewing system information

Entering Extension number

Setting up Push-to-talk

Call features

Making calls

Use Autodial

Activate Ring Again

Redial last number called

Use Speed Call