Nortel Networks 6140, 6120 User Manual

Title page

Nortel Communication Server 1000

Nortel WLAN Handset 6120 and WLAN Handset 6140

User Guide

Contents 3

Regulatory and safety information 11

European Union Directives Conformance Statement 11 FCC Rules – Part 15 11 Industry Canada (IC) Notice 11 Charger information 12 Operational warnings 13 Electromagnetic interference and compatibility 14 International certifications 16 Specific Absorption Rate (SAR) information 17

Your WLAN Handset 6120 and 6140 21

Handset controls and descriptions 22 Status indicators 24 Modes of operation 25 Menu navigation 26 Shortcut Keys 26 Handset Displays 26 Feature Activation displays 27 Soft key labels 28

Contents

Cleaning your handset 29

Care of your handset 30

Basic handset operation 31

Powering on and off the WLAN Handset 6120 and 6140 31 Locking the keypad 31 Unlocking the keypad 31 Making an internal call 31 Making an external call 31 Selecting a line 32 Entering a number 32

Contents

Redialing a number 32 Answering a call 32 Answering a call on a second line 33 Muting the microphone 33 Placing a call on hold 33 Resuming a held call 33 Hanging up 34 Adjusting the speaker volume 34 Changing the ring volume 34 Silencing the ringing 34 Opening the speed-dial list 34 Activating the speakerphone 34 Answering using the headset 35 Adjusting the headset volume 35 Changing the user profile 35 Opening the Personal Directory 35 Displaying additional features 36 Turning on the backlight 36

Advanced features 37

Facility-specific features 37 Speakerphone 37 Redial 37 Personal Directory 37 Real-Time Location System 37 Speed-dial call 38 The Config Menu 39 User-profiles 41 Default profile settings 42 Data entry and editing 42 Alphanumeric Entries 43 Push-to-talk 43

Security 46

The headset 47

Handset display 49

User Option menu 49

Locking the Keypad 50 Selecting a Language 50 Selecting Ring Options 51 Selecting Phone Options 56 Viewing system information 61 Entering Extension number 62 Setting up Push-to-talk 63

Call features 67

Making calls 69

Use Autodial 69 Activate Ring Again 70 Redial last number called 70 Use Speed Call 71 Make a System Speed Call 72 Use Conference Hotline 73

While on an active call 75

Contents

Place a call on hold 75 Transfer a call 75 Use Attendant Recall 76 Use Call Park 77 Record a Calling Party Number 77 Display incoming calls 78 Trace a malicious call 78

Incoming calls 79

Activate Call Pickup 79 Use Call Waiting 80

While away from your desk 83

Use Call Forward 83 Use Internal Call Forward 84

Talk with more than one person 85

Contents

Use Call Join 85 Set up a conference call 85 Use Conferee Selectable Display 86 Use Group Call 87

Work without interruption 91

Activate Make Set Busy 91

Other call features 93

Use Call Page Connect to make an announcement 93 Use Centrex/Exchange Switchhook Flash 93 Charge a call or charge a forced call 94 Use Enhanced Override 95 Use Forced Camp-on 96 Use Privacy Release 97

Branch Office 99

Normal Mode 99 Local Mode 99 Troubleshoot Branch Office 99

Hospitality features 101

Activate Message Registration 101 Use Maid Identification 102 Display Room Status 103

Battery packs 105

Low battery indicators 105 Removing and inserting the battery pack 106 Charging your handset 106

Desktop Chargers 108

Single Charger 108 Using the Single desktop charger 109 Cleaning the Desktop Charger 109

Dual Charger 111

Using the Dual Charger 112 Cleaning the Dual Charger 112

Quad Charger 114

Using the Quad Charger 114 Cleaning the Quad Charger 115

Terms you should know 117

Contents

Revision history

December 2007

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5.

November 2007

Standard 01.05. This document is up-issued to include new information about the Real-Time Location System (RTLS).

July 2007

Standard 01.04. This document is up-issued to include new information added to the Handset Display Section, Selecting Phone Options.

July 2007

Standard 01.03. This document is up-issued to include document feedback.

June 2007

Standard 01.02. This document is up-issued to include new regulatory information.

Revision history

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0.

Revision history

Regulatory and safety information

European Union Directives Conformance Statement

This device complies with the essential requirements and other relevant provisions of directive 1999/5/EC. A copy of the Declaration may be obtained from

<http://www.nortel.com/corporate/community/environment/life_cycle/declarati ons.html> or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807

Munich Germany.

FCC Rules – Part 15

FCC registration number: IYG702X, IYG703X

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement: This portable device with its antenna complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment. To maintain compliance this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Notice

This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Privacy of communications may not be ensured when using this telephone.

Certification Number IC: 2128B-702X, 2128B-703X

WAR NING

Changes or modifications to this equipment not approved by Nortel can cause this equipment to not comply with Part 15 of the FCC rules and void the user's authority to operate this equipment.

Regulatory and safety information

CAUTION

This equipment contains no user-serviceable parts inside. Refer servicing to qualified service personnel.

WAR NING

• Follow standard acceptance procedures before operating the WLAN Handset 6120 and 6140 near life-support systems.

• To minimize risk of interference, pacemaker users should not carry the WLAN Handset 6120 and 6140 next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The WLAN Handset 6120 and 6140 produce noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

• The WLAN Handset 6120 and 6140 complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

• Privacy of communications cannot be ensured when using the WLAN Handset 6120 and 6140.

• To prevent radio interference to the licensed service, the WLAN Handset 6120 and 6140 must be operated only indoors and kept away from windows to provide maximum shielding.

Charger information

Charger models Nortel WLAN Handset 6100 Series Chargers (Single, Dual-slot and Quad-slot Charger models).

This equipment has been tested and complies with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction

Regulatory and safety information

manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Operational warnings

WAR NING

For vehicles equipped with an air bag: Do not place a

portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product can be propelled with great force and cause serious injury to occupants of the vehicle.

WAR NING

Potentially explosive atmospheres: Turn off your radio

product prior to entering any area with a potentially explosive atmosphere, unless it is a radio product type especially qualified for use in such areas (for example, Factory Mutual Approved). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

CAUTION

Loud noise environment: The WLAN Handset 6120

and 6140 are designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.

The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles such as grain, dust, or metal powders, and any other area where you are normally advised to turn off your vehicle

Regulatory and safety information

engine. Areas with potentially explosive atmospheres are often but not always posted.

Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material can complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Cleaning and drying considerations: Aleather carrying case can help to protect the surfaces of the radio product and help prevent liquids (for example, rain) from entering into its interior. This product is not waterproof and exposing it to liquids can result in permanent damage.

Electromagnetic interference and compatibility

Attention: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities can be using equipment that is sensitive to external RF energy.

Medical devices

Pacemakers: The Health Industry Manufacturers Association recommends that a

minimum separation of 6 inches (15 cm) is maintained between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the

independent research by, and recommendations of Wireless Technology Research.

WAR NING

Persons with pacemakers should:

• always keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned on

• not carry the radio product in a breast pocket

• use the ear opposite the pacemaker to minimize the potential for interference

• turn the radio product off immediately if they suspect the occurrence of interference.

Hearing aids: Some digital wireless radio products may interfere with some hearing

Regulatory and safety information

aids. In the event of such interference, consult your hearing aid manufacturer to discuss alternatives.

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

Other medical devices: If you use any other personal medical device, consult the

manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Use while driving:

Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving:

• Give full attention to driving and to the road.

• Use handsfree operation, if available.

• Pull off the road and park before making or answering a call, if driving conditions so require.

Handset operation normal position: Hold the handset as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.

Handset operation body-worn position: To maintain compliance with RF energy exposure guidelines, if you wear a handset on your body when transmitting, always use the handset with a Nortel-supplied accessory as described in the user guide for this handset. Nortel supplies belt clips, holsters, and lanyards for body-worn operation. Use of accessories not supplied by Nortel may cause the handset emissions to exceed RF energy exposure guidelines.

Regulatory and safety information

International certifications

The table below shows the international certifications applicable to the WLAN Handset 6120 and 6140.

Regulatory and safety information

Specific Absorption Rate (SAR) information

Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver. When it is on, it receives and also sends radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless telephones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:

• ANSI C95.1 (1992) American National Standards Institute

• NCRP—Report 86 (1986) National Council on Radiation Protection and Measurements

• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection;

• DHWC—Safety Code 6 Department of Health and Welfare Canada

These standards are developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile phones employs a unit of

Regulatory and safety information

measurement known as the Specific Absorption Rate (SAR). The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted by using standard operating positions specified by the FCC with the telephone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the telephone while operating can be well below the maximum value. This is because the telephone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless Base Station antenna, the lower the power output. Before a telephone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various telephones and at various positions, they all meet the government requirement for safe exposure.

The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model telephone is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID IYG702X or FCC ID IYG703X.

Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) website at http://www.ctia.org/.

The only authorized headsets that may be utilized with the Nortel WLAN Handset 6120 or 6140 are those obtainable from Nortel Networks or its reseller partners.

Regulatory and safety information

Your WLAN Handset 6120 and 6140

This section describes the WLAN Handset 6120 and 6140 and their features when operating on Nortel Communication Server 1000. The WLAN Handset 6120 and 6140 are fully functional handsets specifically designed for the busy office environment.

Note: Not all features described in this guide are available on all handsets. Consult your system administrator to verify which features are available for your use.

WAR NING

• To minimize risk of interference, pacemaker users should

not carry the WLAN Handset 6120 and 6140

next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The WLAN Handset 6120 and 6140 produce noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

• This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device cannot cause harmful interference and (2) this device must accept any interference received, including interference that can cause undesired operation.

Your WLAN Handset 6120 and 6140

WLAN Handset 6120 and 6140

Handset controls and descriptions

Press and hold the End button to turn your WLAN Handset 6120 and 6140 off.

This key also affects some of the states of the handset.

Press the End button to terminate an active call.

Press the Start button to place a call.

Press the Line button to access the key labels

for line appearances and line features.

Attention: Line emulates the six feature keys

on a i2004 deskset.

Attention: All features activated by Line are locally programmed and may or may not be available in any given facility

Your WLAN Handset 6120 and 6140

Press FCN to open the Features list when in the active (idle) state. Other handset

functions are accessed via the Actv soft key.

Soft keys (self-labeled) are located below

the display area. The liquid crystal display (LCD) indicator above the key changes, based on the state of the handset. Use the four Soft keys to activate the displayed soft key feature.

Use the Nav buttons and Enter to navigate

and activate the various menu options.

Your WLAN Handset 6120 and 6140

Status indicators

Indicator

Function

These symbols give a visual indication (from weak to strong) of the signal strength to the handset.

You have a new voicemail message.

The battery icon indicates the amount of charge that remains in the battery pack. When only one level remains, the battery pack must be recharged.

The speakerphone icon displays when the speakerphone is active.

The Line Indicator area displays the line currently in use. Any lines which are not idle or active (for example, if the line is on hold or forwarded) have a plus sign (+) in front of the entry for that line.

Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing when the cursor can be moved left or right.

The telephone ring icon indicates a regular incoming telephone call.

The messaging ring icon indicates an incoming call from a Messaging application.

Muted

Locked No Service

The push-to-talk (PTT) ring icon indicates an incoming PTT call.

The priority PTT ring icon indicating an incoming call on the priority PTT channel. This call overrides any other calls.

The muted indicator is displayed after the Mute soft key is pressed. It indicates that the microphone is not transmitting sound. Press the Mute soft key again to unmute the microphone.

The locked indicator is displayed when the keypad is locked.

The no service indicator indicates that you are out of the coverage area and cannot receive or place calls. The out-of-service tone plays. Return to the coverage area to reestablish the connection.

Your WLAN Handset 6120 and 6140

The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the voicemail icon.

The ring indicator icon is used to display the Real-Time Location System (RTLS) icon, indicating that the administration option has been set to ON. An incoming call, triggering the ring indicator icon, takes priority over the RTLS icon.

Modes of operation

The WLAN Handset 6120 and 6140 have six modes of operation (see Table 1).

Table 1 The WLAN Handset 6120 and 6140 Modes of operation (Part 1 of 2)

Mode Description

Standby

Active

Active idle

Config Menu

Message Alert

This is the normal state when the handsets are online but inactive. In the standby state, the handset can receive calls and access the User Option menu. To perform other operations, the handsets must be active (off-hook). The standby state uses less power than the active (idle) state.

This is equivalent to a regular telephone being off-hook. The handsets go to the active (off-hook) state when you press Start

when the handsets are in the standby or active (idle) state. When in the active (off-hook) state, the handsets use a soft ring.

The soft key display area is active but there is no dial tone. From

the standby mode, press the Actv soft key to enter the active idle

mode and display available soft keys.

User preferences are accessed in the Config Menu. In this mode the handsets are on, but cannot receive calls.

Custom text messaging applications can be programmed for your

facility. This mode is activated through FCN+8, 9, # or * if

programmed..

Your WLAN Handset 6120 and 6140

Table 1 The WLAN Handset 6120 and 6140 Modes of operation (Part 2 of 2)

Mode Description

Push-to-talk (PTT)

This feature is only available in the WLAN Handset 6140. The WLAN Handset 6140 uses channels for incoming and outgoing radio communication.While PTT is active, the handset is in PTT mode.

Menu navigation

The navigation keys (Nav keys) located below the soft keys are used to navigate

through menu options. These keys are referred to in this guide as Nav keys (

NavT, NavW, NavX) and Enter.

Figure 1 Menu navigation

NavS,

Shortcut Keys

When a menu is displayed, a shortcut key can be displayed on the right edge of the menu line. Press the corresponding number on the keypad to activate the corresponding menu option.

Handset Displays

The top row of the display provides status indicators for various handset conditions. It is referred to as the status bar.

The middle row displays information about the handset identity, user profile, calls in progress, menu options, and data from the telephone.

The bottom row displays soft key labels.

Figure 2 Standby Mode Display

Figure 3 Feature mode display

Feature Activation displays

Your WLAN Handset 6120 and 6140

The handset enters Active Idle mode when Actv is pressed from standby mode,

displaying feature activation softkeys. These softkeys also display during an active call.

When FCN is pressed during active idle mode or while in an active call, the softkey

labels shown below display additional features that can be activated for call handling.

Additionally, when FCN is pressed during active or active idle mode, a Feature List displays that lists features that have been configured for your facility. The Exit softkey or END returns to the previous display.

Features may also be programmed to the Line key. Press Line when in active mode to view the list of features that have been programmed for your facility. Line features are

explained later in this text.

Your WLAN Handset 6120 and 6140

Soft key labels

The bottom row of the display shows labels that are associated with the four soft keys just below it. When a soft key is active, a label appears to describe its function. If you press the soft key, the feature is activated. When additional softkeys are available, the

More softkey displays. Press More to view additional soft key labels.

The following table shows some of the soft keys that are available.

Table 2 WLAN Handset 6120 and 6140 soft key labels

Soft key label Description Action

Back

CAPS

caps

Clr

Cncl

Del

Done

Exit

Hold

Cfg

Mute

Play

Go Back Returns to the previous menu display.

Change case Toggles to allow a change in case when you

enter alphabetical text.

Clear Deletes the entry.

Cancel Returns to the previous menu display without

saving any data that is entered.

Delete Deletes the character to the left of the cursor.

Finished Exits a list when more than one selection is

possible.

Exit Exits the menus.

Hold Places a call on hold.

Configure Opens the config menu.

Mute Toggles to mute or unmute the microphone.

Negative

Press to reply No to a displayed question.

Play Plays the selected ring tone.

Prof

Redl

Spdc

Profile Opens the profile menu.

Redial Displays a list of the last 10 numbers entered.

Speed-dial

Opens the list of speed-dial numbers.

call

Table 2 WLAN Handset 6120 and 6140 soft key labels

Soft key label Description Action

Cleaning your handset

Spkr

Lock

Unlk

USB

Speakerphone Toggles the speakerphone function.

Lock keys Press Cfg + Enter, to lock the keypad. Unlock keys Press Cfg + Unlk to unlock a locked keypad.

Active USB Displays when the handset is being configured

by the USB port of the dual charger.

Ye s

Positive reply Press to reply Yes to a displayed question.

Cleaning your handset

The WLAN Handset 6120 and 6140 occasionally need to be cleaned to maintain appearance. In general, wiping the handset surface with a plain-water-dampened cloth or paper towel removes most films or residues.

If more rigorous cleaning is required, you can use:

• A mild detergent solution. Be sure to wipe away any detergent residue with a plain-water-dampened cloth.

• Any general-purpose household glass and surface cleaner. A spray cleaner may be used with care. Do not spray at an angle. Do not allow liquid cleaners to seep into keypad. Be sure to wipe away any detergent residue with a clean water-dampened cloth. Do not immerse. Spray the cleaner on a soft cloth or paper towel and then wipe the handset.

• Pre-treated cloths, like those used for eyeglasses or cameras.

• Pre-moistened towelettes. Avoid those containing lanolin or aloe as it leaves a slippery residue.

• Isopropyl alcohol, applied by a damp cloth or paper towel. When you use alcohol, do not rub the keypad characters vigorously, as this significantly

Care of your handset

degrades legibility.

ATTENTION

• Do not use furniture polishes, waxes, or plasticizer-based cleaner.

• Do not use lanolin, aloe, glycerin, or other skin care products.

• Do not apply any solvent such as acetone or mineral spirits.

• Do not directly spray or immerse the handset.

If the headset connector is dirty, you can experience a scratchy or intermittent signal. To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blow compressed air into the connector to clear debris.

Care of your handset

To ensure proper care of your handset:

• Avoid dropping the handset or knocking it against hard surfaces. To protect the handset, carry it in a holster or carrying case.

• Do not open the handset or disassemble the charger. Either of these actions will void your warranty.

• Turn off the handset and unplug the charger before cleaning. Do not exert undue pressure on the electrical contacts of the charger while cleaning.

• Keep the headset jack covered when not in use.

• Use a carrying case to help protect the surfaces and to help prevent liquids, for example, rain from entering into the interior of the handset.

• If your handset gets wet, follow the procedure below:

1 Power off the handset.

2 Remove the battery pack from the handset.

3 Shake excess liquid from the handset.

4 Place the handset and battery pack in an upright position

in a dry, well ventilated area.

5 Allow the handset and battery pack to dry for 72 hours

before you reconnect the battery pack and power on the handset.

If the handset still does not work, contact your phone system administrator for assistance.

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