553-3001-358

Table of contents

Nortel Networks 553-3001-358, 555-4001-135 User Manual

553-3001-358/555-4001-135

Nortel Communication Server 1000/ Nortel Communication Server 2100/Meridian SL-100

Nortel Integrated Conference Bridge

Service Implementation Guide

ICB Release 4 Standard 02.00 July 2006

Test this out

Nortel Communication Server 1000/ Nortel Communication Server 2100/Meridian SL-100

Nortel Integrated Conference Bridge

Service Implementation Guide

Publication number: 553-3001-358/555-4001-135 Product release: ICB Release 4 Document release: Standard 02.00 Date: July 2006

Produced in Canada

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this docu ment is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Publication history

July 2006

Standard 02.00 ICB Release 4. This document is up-issued to address CR Q01140878,

using the CLI” on page 71, the default password is blank.

July 2004

Standard 01.00, ICB Release 4.

Procedure 13, “Configure initial card parameters

Nortel Integrated Conference Bridge Service Implementation Guide

6 Publication history

553-3001-358/555-4001-135 Standard 02.00 July 2006

About this document 13

Product description 17

Engineering guidelines 35

vii

Purpose 17 ICB description 17

Conference administration 17 System overview 19 ICB conference feature summary 19

Hardware overview 21

ICB hardware design characteristics 23 External equipment 26

ICB operation 27

Join the conference using the direct meeting access method 29 Join the conference using the single DN access method 30 Expand the conference 33 End the conference 33

Purpose 35 System requirements 35

Software 35 Hardware 36

System capacity 37

Physical Capacity 37

System compatibility 37

Meridian 1 and Option 11 37 CS 1000 38

CS 2100/Meridian SL-100 system compatibility 38 Automatic call distribution resource allocation 38 LAN configuration 40

Global internet access 40

LAN/intranet access only 41

Notes 43

Summary of LAN installation information 44

Nortel Integrated Conference Bridge Service Implementation Guide

viii Contents

Installation and configuration 45

Purpose 45 Getting started 45

Unpack and inspect the equipment 46

Take inventory 46

Verify IPE Slot(s) 46

Determine the access method 46

Installing the NTCW84JA I/O Panel Filter Connector for a Large

System 47 CS 1000 configuration 47

Summary 47

Assign ACD DNs 48

Define Phantom TN blocks 48

Configure DNs for a dual-card conference 52

Assign CDR data 55 CS 2100/Meridian SL-100 configuration 55

Single-card configuration 55

Dual-card configuration 60 ICB installation and configuration procedures 65 ICB Installation Wizard 72

Overview 72

Step 1 – Basic Card Settings 73

Step 2 – Access Numbers 76

Step 3 – Define First User 77

Step 4 – Dual Card Meetings 77

Browser user interface 79

Purpose 79 Overview 79

User types 80

Log into the BUI 80

Customize the BUI home page and title bar 84

Fixed title frame 84 Scheduling BUI 86

Meetings List window 87

Scheduling window 89 Chairperson operations 98

Meeting Control window 98 Administration BUI 105

Introduction 105

ICB Dashboard 107

Settings 108

Default conference 110

Volume Level 111

E-mail template 112

Customize greetings 114

Company images upload 116

Upgrades 117

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Users 117

Call-out Groups 123

Permanent Conferences 130

Telephone user interface 135

Purpose 135 Overview 135

Active conference 135

Scheduling and recording features 135 TUI operation during an active conference 136

Chairperson features 136

Features available to all participants 143

Conferee features 145 TUI services 146

Schedule a conference 146

Record a brandline greeting 147

Record a conference-specific greeting 148

Microsoft Outlook GUI 151

Purpose 151 Overview 151

Publishing the form in Microsoft Outlook 152

Removing the ICB files from the Personal Forms Library 157

Scheduling window 160 Setting a delegate user for Microsoft Outlook Calendar 167

Contents ix

Maintenance 169

Purpose 169 Maintenance overview 169

Problem solving 171 Updating the Microsoft Outlook GUI ICB form 172 Diagnostic tools 174

ICB status LED indicator 174

Power Up Self-test 174

Signaling Tests 175

Sanity monitoring 176

Diagnostic commands 176

TCP/IP connectivity test 177 CLI command summary 178

Using CLI commands 178

ICB CLI commands 179 ICB fault isolation and correction 181

Card replacement 182 Error message handling 183

Error messages format 183

Error message procedures 184

Advanced troubleshooting 187 Backup and restore procedures 187

Nortel Integrated Conference Bridge Service Implementation Guide

x Contents

Backup 187

Restore 192

Backup and restore process log 193

Reports 195

Purpose 195 Overview 195

BUI Report Viewer 196 Short Connection Report 197

BUI Short Connection Report 197

CLI Short Connection Report 197 Meetings Log Report 198

BUI Meetings Log Report 198

CLI Meetings Log Report 199 Overbooking Report 200

BUI Overbooking Report 200

Overbooking Report (.CSV) 201 Billing Report 202

Introduction 202

BUI Billing Report 203

Billing Report (.CSV) 203

CS 1000 Call Detail Recording 207

CDR example scenarios 209 Maintenance (Error) Report 209

BUI Maintenance (Error) Report 209

CLI Maintenance (Error) Report 210

Upgrades 211

Purpose 211 Overview 211

Keycode security 213 Planning for an upgrade 214

Managing the user community during an upgrade 214 Upgrade procedures 215

MICB Release 2 or MICB Release 3 card upgrade 215

Port Upgrade 216

Firmware Upgrade 217

Upgrade to the single DN access method 220

Upgrade from a stand-alone to a dual-card ICB 221

Appendix A: Password security 223

Purpose 223 Access permissions 224 Unsuccessful login attempt handling 225 Password parameters summary 226 Reset passwords 227

CLI Password Editor editing session 229 Application Protocol Port Numbers 231

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Appendix B: Product integrity 233

Environmental specifications 233 Regulatory standards 234

Safety 234

Electro-magnetic compatibility (EMC) 235 FCC Compliance 236

Contents xi

Nortel Integrated Conference Bridge Service Implementation Guide

xii Contents

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About this document

Purpose and audience

This document instructs system administrators and installers how to install, configure, operate, and maintain the Nortel Networks Integrated Conference Bridge as a part of the overall Meridian system. In this guide, Meridian system refers to either the Meridian 1, Nortel Networks Communication Server 1000, or the Communication Server 2100/Meridian SL-100 switch. The Integrated Conference Bridge (ICB) card allows you to schedule and configure multiple simultaneous conferences.

You can install the ICB card in either the Meridian 1, Communication Server 1000 (CS 1000), or CS 2100/Meridian SL-100. In the majority of places the ICB operates the same way regardless of the system in which you install it. When the information differs between the systems, this guide contains separate sections for the Meridian 1 and CS 1000, and the CS 2100/Meridian SL-100 (for example, configuration information).

Structure

This document contains the following sections:

• “Product description” on page 17 – describes how the ICB operates and the conference features it provides, as well as the card hardware and software characteristics.

• “Engineering guidelines” on page 35 – describes ICB system resource allocation, and software and hardware requirements.

• “Installation and configuration” on page 45 – describes how to prepare the system for installation, install the ICB card, connect the ICB to the administration terminal, and configure the ICB. This chapter contains separate configuration sections for the Meridian 1 and CS 1000, and the CS 2100/Meridian SL-100.

Nortel Integrated Conference Bridge Service Implementation Guide

14 About this document

• “Browser user interface” on page 79 – describes how to use the browser user interface (BUI), a web-based server, for conference administration and scheduling, as well as user administration and maintenance of the ICB.

• “Telephone user interface” on page 135 – describes how to use the telephone user interface (TUI) for simple conference reservation, as well as lists commands available to participants during an active conference.

• “Microsoft Outlook GUI” on page 151 – describes how to use the Microsoft Outlook GUI for audio conference reservations.

• “Maintenance” on page 169 – shows how to perform maintenance and troubleshooting operations. Includes a description of the Command Line Interface (CLI).

• “Reports” on page 195 – introduces the reports that the ICB can generate and describes billing.

• “Upgrades” on page 211 – provides procedures for upgrading to ICB Release 4 from previous releases.

• “Appendix A: Password security” on page 223 – describes ICB password protection and access restrictions.

• “Appendix B: Product integrity” on page 233 – provides environmental specifications and shows regulatory standards.

• “List of terms” on page 237 – describes the terms used in this guide.

How to check the version and issue of this document

The version and issue of the document are indicated by numbers (for example, 00.03).

The first two digits indicate the version. The version number increases each time the document is updated to support a new software release. For example, the first release of a document is 01.01. In the next software release cycle, the first release of the same document is 02.01.

The second two digits indicate the issue. The issue number increases each time the document is revised, but re-released in the same

553-3001-358/555-4001-135 Standard 02.00 July 2006

software release cycle. For example, the second release of a document in the same software release cycle is 01.02.

To determine whether you have the latest version of this document and how documentation for your product is

organized, check the release information in the Meridian 1

Library Navigator or the Meridian SL-100 Master Index of Publications.

References in this document

Nortel Networks Communication Server 1000

If you are installing the ICB in a Communication Server 1000, see the following documents for additional information:

• Large System Management, 553-3021-500

• Large System Planning, 553-3021-120

• Transmission Parameters, 553-3001-182

• Call Detail Recording, 553-3001-100

About this document 15

FOR MORE INFORMATION

• Input/Output Administration, 553-3001-311

• Features and Services, 553-3001-306

Nortel Networks Communication Server 1000S

If you are installing the ICB in a Communication Server 1000S, see the following documents for additional information:

• Planning and Installation Guide, 553-3031-120

• Installation and Configuration Guide, 553-3031-210

• Maintenance Guide, 553-3031-500

CS 2100 or Meridian SL-100

If you are installing the ICB in a CS 2100/Meridian SL-100, see the following documents for additional information:

• IPE Reference Manual, 555-4001-129

• Alarm Clearing Procedures, 555-4031-543

• Routine Maintenance Procedures, 555-4031-546

• Card Replacement Procedures, 555-4031-547

• Log Report Reference Manual, 555-4031-840

Nortel Integrated Conference Bridge Service Implementation Guide

16 About this document

End user documentation

The following documents apply to all platforms:

• Nortel Networks Integrated Conference Bridge Release 4 User Guide, P0989944 – shows end user how to schedule and manage

a conference using either the Telephone User Interface or the Browser User Interface.

• Nortel Networks Integrated Conference Bridge Release 4 Quick Reference Card, P0989945 – provides a list of Telephone User

Interface commands; comes in a package of 20.

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Product description

Purpose

This chapter describes the functional and physical characteristics of the Nortel Networks Integrated Conference Bridge Release 4. Technicians can install the Integrated Conference Bridge (ICB) card in either a Meridian 1, Nortel Networks Communication Server 1000, Meridian SL-100, or Nortel Networks Communication Server 2100. This guide uses the term “Meridian system” to refer to either the Meridian 1, Meridian SL-100, Communication Server 1000 (CS 1000), or CS 2100.

The chapter contains the following sections:

• “ICB description” on page 17 – describes the ICB card and the role it plays in conference calls. Summarizes ICB features and services.

• “Hardware overview” on page 21 – describes the hardware components of the ICB system.

• “ICB operation” on page 27 – shows how ICB conferences operate.

ICB description

Conference administration

The ICB card allows users to schedule and administer multiple simultaneous conferences. Schedule conferences based on time-of-day, duration of each conference, and number of individuals (conferees) participating in, or ports allocated, for each conference. Schedule a conference using one of the following:

• Browser user interface – point and click web-page application

• Telephone user interface – telephone keypad entries

• Microsoft Outlook GUI – Microsoft Office Outlook graphical user

• Ad hoc meeting – audio conference created now

Nortel Integrated Conference Bridge Service Implementation Guide

interface (GUI)

18 Product description

The ICB card provides announcements and tones that relate to specific events during conferences. These events include the following:

• advising the chairperson and conferees of the status of the conference connection

• indicating when a conferee joins or leaves the conference, and

• warning the chairperson and the conferees when the conference is about to expire.

Technicians can install multiple ICB cards into:

• a Media Gateway chassis shelf for a CS 1000

• an Intelligent Peripheral Equipment (IPE) shelf for a Meridian 1/CS 1000

• an Option 11 shelf

• an IPE shelf for a CS 2100/Meridian SL-100

Each ICB card can operate independently, providing up to 32 ports for a single conference. The ICB card can support up to ten simultaneous, separate conferences.

When users establish a single-card conference, they use the 32 ports on the card. If two conferences are held at the same time, they need to share the 32 ports. For example, if one user sets up a 10-port conference, the other can set up a 22-port conference.

Technicians can connect two ICB cards to provide up to 62 ports for a single conference. In dual mode, there can be only one dual-card meeting per pair of cards. The user database and access numbers are not shared in a dual-card configuration. There is a separate access number required for a dual-card meeting.

The ICB supports several simultaneous conferences. The number of conferences depends on the number of ICB ports available and the number of participants (conferees) in each conference. Each ICB card supports the following:

• maximum number of participants as follows:

— single-card: 32 participants

— dual-card: 62 participants (unless Chairperson Control over a

Dual-card Meeting is activated, in which case it is 60 participants)

• any number of conferences (up to 10) with one or more participants in each conference

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The ICB communicates with the system software by emulating a digital line card (XDLC), which allows existing software to control the operation of the ICB. Configure each ICB port as an Automatic Call Distribution (ACD) M2616 digital telephone set.

System overview

The ICB comes as a single card, or a pair of cards if additional ports are required to support a dual-card meeting. Each card stands alone, even in the dual-card configuration. For dual-card meetings, the primary card uses ports on the secondary card. The following rules apply:

• Each card (that is, the primary and secondary) has its own set of users. There is no “common list” for both cards.

• To schedule a conference, the user logs into the card in which their account is defined. If the user has two accounts, one on each card, they must try each card separately to find available resources for the conference. There is no automatic pooling between cards.

• A user, super-user, or executive-user can have accounts on many cards at a company (that is, a customer can have one person who administers multiple bridges for their company).

Product description 19

• Dual-card conferences can only be scheduled by users on the primary card.

ICB conference feature summary

The ICB:

• Allows volume control by conference participants.

• Offers customized conference-specific greetings.

• Enables users to acquire and release chairperson control while in a conference.

• Delivers pre-meeting and post-meeting participants notifications.

• Allows one chairperson per conference.

• Offers optional chairperson control on the secondary card of a dual-card conference.

• Provides for one or more permanent bridge configurations.

• Supports multiple conferences simultaneously.

• Provides chairperson commands during an active conference.

• Provides conferee commands during an active conference.

• Allows conference extension beyond the scheduled time.

Nortel Integrated Conference Bridge Service Implementation Guide

20 Product description

• Issues a 10-minute warning, before the conference termination. Also issues a second warning, two minutes before conference termination.

• Supports dial-in and voice prompts for multiple languages including: N.A. English, Latin-American Spanish, French, Brazilian Portuguese, L.A. Spanish, Japanese, Korean, U.K. English, German, Chinese, Dutch, Canadian-French, Swedish, and Italian. Refer to the Sales and Marketing Bulletin for the latest supported languages.

• Provides conference password security, requiring the chairperson and/or the conferees to enter a Dual-Tone Multifrequency (DTMF) password before entering the conference.

• Automatically starts and terminates conferences based on reservations scheduled in advance.

• Provides Group Call with smart retry.

• Provides the ability to reserve a port in each conference for the chairperson.

• Provides “Block scheduling” for recurrent conferences, up to one year in advance and up to 52 iterations of recurrent conferences.

• Offers an over-booking option, enabling the administrator to allocate up to 125% of port resources (based on the idea that most conferences are scheduled with more ports than are required).

• Provides an emergency bridge option, which creates a permanent bridge that automatically dials a pre-determined list of DNs when someone dials the emergency bridge DN. The emergency bridge does not support the dual-card configuration.

• Provides automatic conference expansion, allowing additional conferees to join the conference. For the expansion to work, the ports hosting the additional conferees must be both unassigned and available.

• Provides entry and exit indications – provides four options to indicate the entry and exit of a conference participant:

— entry by name, exit by name

— entry by name, exit by tone

— entry by tone, exit by tone

— silent entry and exit

• Allows the first conferee joining the conference to turn off and turn on conference music.

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Product description 21

• Controls access to the conference in progress by monitoring the maximum number of scheduled attendees at each conference.

• Manages time and date for scheduled conferences and reserves ports for each conference.

• Provides recorded announcements to conferees who attempt to enter a meeting too early or after a meeting has ended.

• Issues audible responses to conferees based on the conference activity.

• Allows recording of a brand line (custom) greeting to replace the standard greeting.

• Provides a scheduling display that indicates meeting reference number and whether a custom greeting has been created.

• Provides scheduling receipts e-mailed to users (receipt includes the direct meeting access DN or the single DN access DN).

• Provides for Microsoft Outlook integration using the calendar to schedule meetings.

• Provides a second warning tone before ending the conference.

• Allows users to copy a conference.

• Allows the chairperson control of the conferee volume.

• Provides current speaker indication.

• Allows for questions and voting display.

• Provides for default conference settings.

• Allows users in the ICB card to access audio conference scheduling in Microsoft Outlook.

• Supports 500 users per card.

• Provides for up to 52 recurring conferences.

• Allows the administrator to define a time zone.

• Offers a toll-free prefix in the e-mail notification.

• Provides separate user, chairperson, and administrator context help.

• Provides enhancements to the billing report.

Hardware overview

Figure 1 on page 22 shows ICB system composition.

Nortel Integrated Conference Bridge Service Implementation Guide

22 Product description

Figure 1 ICB system composition

Users or

administrators

Web browsers or

Outlook GUI

Intranet or

Internet

Users or

administrators

Web browsers or

Outlook GUI

CRT

(for initial

setup only)

LAN

ICB

card(s)

(inside)

Communication

Server 1000

1. You install one or more Integrated Conference Bridge (ICB) cards in a Media Gateway chassis shelf of a CS 1000 or in an IPE shelf of the Meridian 1/SL-100. Each ICB card serves a specific set of users.

2. You connect cards to the corporate Intranet/Internet through a TCP/IP Ethernet LAN, which is a 10BaseT or 100BaseT physical connection.

3. You connect a CRT or Terminal Emulator directly to the serial port of the ICB. You require this terminal for initial installation only. You perform all administration and maintenance activities remotely.

4. Users and administrators access the ICB cards from their desktops (which can be on the Internet behind a firewall).

5. Users can schedule a meeting from a Web browser or from the MS Outlook GUI.

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G100564

ICB hardware design characteristics

Each ICB card occupies one slot in a Media Gateway chassis slot (CS

1000) or an IPE shelf (Meridian 1/CS 1000/CS 2100/SL-100). ICB

Release 4 is based on a new hardware platform. The ICB card has the following hardware interface characteristics:

• uses the microprocessor unit (MPU) based on the 50MHz MPC 860P Power Quad Integrated Communications Controller

• uses standard interface buses and personal computer memory card international association (PCMCIA) cards and handles files that are compatible with MS-DOS operating system on the PCMCIA storage device and formatted with fat 16 file system. The fat 32 file system is not supported.

• uses 4MB flash memory for boot purposes

• accesses all 32 DS-30X voice/signaling timeslots

• provides echo cancelling and volume control

• users 128 KB SRAM memory for saving trap data during resets

• emulates an M2616 digital telephone set on each ICB port

Product description 23

• supports Card-LAN interfaces

• performs X12 signaling protocol messages for input/output

• uses digital signal processor (DSP) for conferencing and DTMF detection

• provides the drivers for the new hardware through the MPU firmware

• The DSP firmware:

— Provides DTMF tone detection.

— Provides for A-law and u-law conversion.

— Provides the functionality for the conference bridge.

— Downloads the code from the MPU.

— Communicates with the MPU.

— Analyzes the loudness off all received signals continuously and

selects the two loudest signals to be the active speakers.

— Handles two-way conversation in conferences with three to 62

conferees.

— Normalizes the pulse code modulation (PCM) input samples.

— Provides gain control on all output samples.

— Provides software upgrades using a PCMCIA Flash card.

Nortel Integrated Conference Bridge Service Implementation Guide

24 Product description

• provides self-tests of internal hardware components and allows card monitoring and maintenance through the maintenance port; provides enable/disable capabilities similar to existing Meridian cards

• provides one RS-232 serial port for administration and maintenance access

• provides enhanced Call Detail Recording (CDR – Meridian 1 only) and billing options

• provides an optional Ethernet interface over a Maintenance interface

• provides a Command Line Interface (CLI) accessible by direct connection, modem, telnet, or BUI emulation for performing OA&M functions

• enables the reservation of one port on each card for TUI-only interaction

• provides an embedded web-based server

• provides a customized ICB BUI login window

• offers automatic backup. Backup configurations can be e-mailed to a predefined e-mail address

Table 1 describes each hardware component of the ICB application. These components connect the ICB to the local or remote maintenance terminal.

Table 1 ICB hardware list

Component Description

NT5D51BC or higher ICB card

NT5D62FA or later PCMCIA hard drive card

NT5D52 Ethernet Adapter card

An IPE card that provides bridge and conference scheduling for up to 10 simultaneous conferences.

This PCMCIA card contains the ICB software and configuration. Install the PCMCIA card in the lower PCMCIA drive.

Install this adapter card to provide Ethernet connection for the ICB.

Note 1: NT5D52BC for CS 1000, CS 1000M, Meridian Option 11C, and Meridian SL-100.

Note 2: NT5D52CA is used for Meridian Options 51-81C.

Note: Caution - You may need the NTCW84JA I/O Panel Filter

Connector for a large system. See

Panel Filter Connector for a Large System” on page 47 for more

information.

“Installing the NTCW84JA I/O

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Figure 2 ICB card

Product description 25

ICB card description

The ICB card has two PCMCIA sockets. PCMCIA hard drive cards store the ICB voice files, application scripts, and MPU and DSP firmware. The ICB comes with the PCMCIA hard drive. The bottom socket houses the PCMCIA hard drive card that contains the current firmware and customer data. Use the top socket to upgrade the firmware, and to backup and restore customer data.

Figure 2 shows the component side of the ICB card and the faceplate. The component side shows the DRAM and the PCMCIA socket locations. The faceplate shows the card LED and the PCMCIA activity light-emitting diode (LED) indicators and the slot locations for PCMCIA cards.

Dongle

Lock Latch

Maintenance LED

PCMCIA Activity LED

Type II/III PCMCIA Slot

(for firmware upgrades and

backing up and restoring data)

PCMCIA Ejector

PCMCIA Activity LED

Type II/III PCMCIA Slot

(contains configuration and

application software)

PCMCIA Ejector

Lock Latch

The ICB faceplate provides the following:

Maintenance LED – The ICB faceplate provides a red LED to indicate the enabled/disabled status of the card and to indicate the self-testing

ICB

PCM

C Car

Soc

Car

Connectors to backplane

ket

SDRAM DB

Connectors to Mass Storage and Application Device (PCMCIA)

Connector to optional DSP DB

G100565

Nortel Integrated Conference Bridge Service Implementation Guide

26 Product description

result during power up or card insertion into an operating system. This LED indicates the following:

• The LED is lit when the ICB card is disabled.

• The LED is off when the ICB card is enabled and ready for use.

• The LED blinks three times, runs software from the PCMCIA, then blinks three times again and stays on. The LED remains on until the software is enabled when the ICB card successfully completes the self-test.

PCMCIA activity indicator LEDs – These LEDs are next to the PCMCIA slots and indicate the following:

• The LED is lit when the PCMCIA card is disabled.

• The LED is off when the PCMCIA card is enabled and ready for use.

• The LED blinks when the PCMCIA card is in use.

Type II/III PCMCIA slots – The ICB faceplate provides two Type II/III PCMCIA card slots. These slots house the PCMCIA cards. Install the PCMCIA hard drive card that stores voice files, application scripts, and MPU and DSP firmware in the lower slot. Use the upper slot for upgrading the firmware, and backing up and restoring customer data.

External equipment

VT100 type terminal

Use a VT100 terminal for initial card configuration. After initial card configuration, use the BUI to perform operations, administration and maintenance (OA&M). Connect the terminal to the ICB RS-232 interface using one of the following methods:

• Direct connections:

— directly to the IPE module I/O panel

— directly to the DB-9 connector on the NT5D52 Ethernet Adapter

card installed on the I/O panel

• Remote connections:

— to the IPE module I/O panel through a modem connection

The terminal interface must be set at 9600 baud, 8 data bits, 1 stop bit, and no parity. The flow control is hard wired (do not use XON/XOFF flow control).

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ICB operation

Product description 27

Ethernet application

ICB Ethernet use has the following characteristics:

• The ICB Ethernet connection is separated from the external LAN traffic by a firewall.

• The Ethernet Adapter connection for ICB is NT5D52AA for the IPE module application.

• The Ethernet provider assigns the IP address for the ICB. Enter the IP address from the Maintenance terminal.

• To access the ICB CLI over the Ethernet, use a TELNET client on a PC workstation or in the LAN.

The ICB provides flexibility in configuring conferences. Configure conferences as follows:

• pre-scheduled conferences with a fixed number of ports and start/stop times

• pre-scheduled conferences with a variable numbers of ports, where ports are added when required (if available) and subtracted by the system automatically as conferees leave the conference

• permanent bridges with fixed numbers of ports that can be used without pre-scheduling the conference

The minimum duration of a conference is 15 minutes and the maximum duration of a time-limited conference is 12 hours. The conference starting time and duration can be scheduled in increments of 15 minutes.

The ICB card continuously monitors the audio signal level received from each conferee and selects the two loudest signals for transmission. The two loudest signals are summed and inserted into the PCM sample prior to their transmission to other conferees. This implementation of the two loudest signals improves the interrupting capability of a conference connection and allows normal two-way conversation that all conferees can hear.

In addition to the conferee timeslots, the ICB provides a timeslot between the MPU and the DSP. This timeslot transmits message prompts, entry and exit tones, or both that the system broadcasts to all conferees when requested by the MPU.

Nortel Integrated Conference Bridge Service Implementation Guide

28 Product description

The ICB uses ACD features to route external incoming trunk and local line conferees to their appropriate conferences. The ACD features provide queuing, chairperson features, and event reporting for each conference.

The ACD features used by the ICB card provide the following:

• easy software configuration

• incoming calls, announcement on arrival, call management, and reporting queues

• operational statistics reports

• enhanced call routing

Figure 3 shows the call routing for three conferences and shows the conference chairperson access DN for each conference. The figure also shows the ACD DN for the ACD queue that controls the path of all ports on an ICB card. The right-hand side of the figure shows the distribution of ICB ports as ACD agents.

553-3001-358/555-4001-135 Standard 02.00 July 2006

Figure 3

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PRS

Rls

HOLD

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MNO

WXY

ABC

JKL

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GHI

PRS

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Call routing with chairperson access

Product description 29

Trunk calls

DID trunk

Port 0

Port 1

Port 2

Port 3

Local calls

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Intelligent Peripheral

Equipment

(IPE) Module

Main DNs

3001

3002

3003

Chairperson

3101

3102

3103

DNs

ACD DN

4144

ACD Queue DN

for all ports of an

ICB card

ACD Agent ICB Port 0

ACD Agent ICB Port 1

ACD Agent ICB Port 2

ACD Agent ICB Port 3

ACD Agent ICB Port 4

ACD Agent ICB Port 5

ACD Agent ICB Port 31

Note: This figure applies to the direct meeting access option. For single-number access, the Main DNs and Chairperson DNs (that is, 3001-3103) are replaced by one DN only.

G100008

Join the conference using the direct meeting access method

Assign a main DN and a chairperson DN, for each conference. The main DN is the number the conferees dial to get into the conference and the chairperson DN is the number the chairperson dials. Configure the DNs in the Meridian/CS 1000 system when installing the ICB card. The total number of DNs is equal to two times the number of simultaneous conferences. For example, 10 simultaneous conferences require 20 DNs: 10 main DNs and 10 chairperson DNs.

Nortel Integrated Conference Bridge Service Implementation Guide

30 Product description

When several conferences occur simultaneously in the same ICB card, the conferee dials the DN assigned to a specific conference. The ICB card identifies the dialed DN and routes the conferee to the appropriate conference represented by that specific DN. The system assigns all ports on the ICB card to the appropriate conference through the ACD DN assigned to that ICB card. The chairperson dials the chairperson DN to a specific conference. This number is different from the DN dialed by the conferees for the same conference.

The ICB performs DTMF detection on ICB ports identified as chairperson ports. DTMF detects when conferees enter a conference password. A conference can start without the chairperson. If all allocated ports for a conference are taken up with conferees, the chairperson cannot join the conference, unless a port is specifically reserved for the chairperson. The chairperson can also join if the system allows conference expansion and there are free, un-scheduled (floating) ports available.

The first conferee joining the conference hears an announcement indicating that no other conferee has joined the conference, followed by 60 seconds of music. The system repeats the announcement with 60 seconds of music, until another conferee joins the conference.

Join the conference using the single DN access method

The single DN access method to all meetings provides users with a alternative method of accessing the ICB. This feature reduces the amount of Direct Inward Dialing (DID) numbers that have to be configured in the switch and provides the following benefits:

• Saves 20 DID numbers from the customer’s DID range.

• Saves 20 ACD or Phantom DNs in the Meridian system thereby providing a cost savings.

• Simplifies installation as there is no DN pair configuration.

• Saves work if a change in the numbering plan is required in the Meridian system.

The only trade-off is that callers have an additional step when accessing a meeting (that is, after dialing the single-access DN, they must enter the chairperson, or meeting, DN of their specific meeting).

Figure 4 on page 31 shows the DN configuration for single DN access

with one ICB card.

553-3001-358/555-4001-135 Standard 02.00 July 2006

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