Nortel Networks BCM200, 400 4.0 User Manual

BCM200/400 4.0 Installation and
Maintenance Guide

BCM 4.0

Business Communications Manager

Document Status: Standard
Document Version: 02.
Part Code: N0060612
Date: October 2006

3

Copyright © 2006 Nortel Networks, All Rights Reserved

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The information in this document is subject to change without notice. The statements, configurations, technical data, and

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THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER
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3

Subject to the terms hereinafter set forth, NORTEL NETWORKS grants
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• Make any copies of licensed software except such limited number of
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• Make any modifications, enhancements, adaptations, or translations
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CUSTOMER interactions with the licensed software associated with
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• Attempt to reverse engineer, disassemble, reverse translate,
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• Make full or partial copies of any documentation or other similar
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NETWORKS intended for periodic reproduction of partial copies; or

• Export or re-export licensed software and/or associated
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• Install and use each copy of licensed software only on a single CPU
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redundant processing units); and

PLEASE REFER TO THE NEXT PAGE

BCM200/400 4.0 Installation and Maintenance Guide

4

Except for Java Product (as defined herein below), CUSTOMER may
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Technical Data and Computer Software Clauses in DFARS

252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as applicable.

N0060612

Task List

Installing the BCM main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

To attach the rack-mount brackets ................................................................................93

To mount the main unit in an equipment rack ...............................................................94

To install the main unit on the wall ................................................................................96

To install the BCM main unit on a table or shelf ............................................................99

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

To connect the expansion unit to the main unit ...........................................................104

Installing a media bay module (MBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

To select trunk MBMs..................................................................................................106

To select station MBMs ...............................................................................................108

To determine bus requirements...................................................................................113

To determine MBM DIP switch settings.......................................................................116

To set MBM DIP switches ...........................................................................................120

To install an MBM in the BCM main unit or expansion unit .........................................136

Task List 5

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

To connect power and wiring.......................................................................................138

To check system power and status .............................................................................139

To connect DTM, CTM, CTM8, BRIM S/T, or 4x16 MBMs..........................................142

To connect the GATM .................................................................................................143

To connect the DSM16+, DSM32+, ASM8, GASM8, or 4x16 MBMs ..........................145

To connect the fiber cables .........................................................................................148

To connect the BCM system to the WAN ....................................................................157

To connect the modem ................................................................................................157

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

To install the emergency telephone.............................................................................165

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

To connect the ATA2 ...................................................................................................169

To mount the ATA2 on a wall ......................................................................................170

To measure the insertion loss from the CO to the analog device................................171

To measure the insertion loss from the analog device to the CO................................171

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . 173

To install an auxiliary ringer.........................................................................................173

To install an external paging system ...........................................................................174

To connect an external music source ..........................................................................176

Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

To connect the Ethernet crossover cable ....................................................................178

To configure your computer ........................................................................................179

To display the configuration menus.............................................................................180

BCM200/400 4.0 Installation and Maintenance Guide

6 Task List

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 187

To enter the keycodes .................................................................................................188

To configure the IP address ........................................................................................188

To configure the modem..............................................................................................189

To select the region .....................................................................................................189

To select the telephony startup template and start DN ...............................................190

To initialize voice mail..................................................................................................190

To create Telset user accounts ...................................................................................190

Using Element Manager to set the basic parameters . . . . . . . . . . . . . . . 193

To access the BCM web page.....................................................................................194

To download and install BCM Element Manager ........................................................194

To connect to the BCM system ...................................................................................195

To enter a keycode ......................................................................................................195

To configure the LAN IP address ................................................................................196

To configure the modem..............................................................................................196

To configure the startup template for telephony services ...........................................197

To initialize voice mail..................................................................................................197

To enter a name for your system.................................................................................198

To configure the date and time settings ......................................................................198

To configure DHCP server settings .............................................................................199

To configure IP Phones ...............................................................................................200

To configure SNMP settings ........................................................................................201

To configure SNMP community strings .......................................................................202

To configure the SNMP manager list...........................................................................202

To create user accounts ..............................................................................................203

Using the Startup Profile to configure parameters . . . . . . . . . . . . . . . . . 205

To download the Startup Profile template ...................................................................206

To customize a Startup Profile for your system .........................................................207

To load the Startup Profile data onto the BCM system ...............................................208

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . 211

To configure the MBM .................................................................................................212

System monitoring and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 215

To monitor hard disk status .........................................................................................219

To determine RAID status ...........................................................................................220

To access disk mirroring..............................................................................................222

To monitor RAID disk mirror operational status...........................................................224

To access the RAID status report................................................................................225

To monitor disk mirroring .............................................................................................226

To troubleshoot the emergency telephone on the system...........................................226

To troubleshoot the emergency telephone connected to a CTM.................................227

To troubleshoot the ATA2............................................................................................227

To check the ATA 2 wiring...........................................................................................227

To check for dial tone at the ATA 2 .............................................................................227

To check for trunk line dial tone to the ATA 2..............................................................228

Preparing hardware for maintenance or upgrades . . . . . . . . . . . . . . . . . 229

To shut down the system software ..............................................................................231

To shut down the system hardware ............................................................................232

N0060612N0060612

Task List 7

To restore the system to operation..............................................................................232

To remove the base function tray ................................................................................235

To install the base function tray ...................................................................................236

To remove the base function tray bezel ......................................................................237

To install the base function tray bezel .........................................................................238

To remove the advanced function tray ........................................................................241

To install the advanced function tray ...........................................................................243

To remove the main unit top cover ..............................................................................245

To install the main unit top cover .................................................................................246

Replacing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

To remove an MBM .....................................................................................................250

To install an MBM........................................................................................................252

Replacing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

To install a RAID system .............................................................................................255

To replace a RAID configuration hard disk..................................................................257

To remove a hard disk cage from a BCM200 main unit ..............................................259

To remove a hard disk cage from a BCM400 main unit ..............................................260

To install a hard disk cage...........................................................................................262

To install a hard disk cage...........................................................................................263

To remove a hard disk from a standard configuration hard disk cage.........................266

To remove a primary hard disk from a RAID hard disk cage.......................................267

To remove a mirror hard disk from a RAID hard disk cage .........................................268

To install a hard disk into a standard configuration hard disk cage.............................269

To install a primary hard disk into a RAID hard disk cage ...........................................270

To install a mirror hard disk into a RAID hard disk cage .............................................272

To initialize the hard disk in a single disk configuration ...............................................273

Replacing or upgrading a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 275

To remove the BCM200 power supply ........................................................................276

To install a BCM200 standard power supply ...............................................................278

To remove a BCM400 standard power supply ............................................................283

To install a BCM400 standard power supply ...............................................................284

To remove the PSU status connector jumper..............................................................288

To install a redundant power supply cage (BCM400 only) ..........................................289

To remove a BCM400 redundant power supply cage .................................................293

To install a power supply module ................................................................................295

To remove a power supply module .............................................................................297

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 299

To remove the WAN card ............................................................................................301

To install a replacement WAN card .............................................................................303

To remove the media services card (MSC) .................................................................304

To install the media services card (MSC) ................................................................306

To remove the modem card .......................................................................................307

To install a modem card ..............................................................................................309

To remove the processor expansion card (PEC) .......................................................313

To install a PEC...........................................................................................................315

To remove a DIMM card ..............................................................................................317

To install a DIMM card.................................................................................................318

To remove the clock/calendar battery .........................................................................319

BCM200/400 4.0 Installation and Maintenance Guide

8 Task List

To install a new clock/calendar battery........................................................................321

Replacing or installing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

To remove a BCM400 cooling fan ...............................................................................324

To install a BCM400 cooling fan ..................................................................................326

To remove a BCM200 cooling fan ...............................................................................329

To install a BCM200 cooling fan ..................................................................................331

To remove an expansion unit fan ................................................................................332

To install an expansion unit fan ...................................................................................334

N0060612N0060612

Contents

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

North American regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . 18

Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enhanced 911 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Radio-frequency interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

International regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Additional safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

ITU standardization compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents 9

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 2

Introducing the BCM hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Main units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

BCM200 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

BCM400 main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

BCM400 advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

BCM400 advanced function tray RAID status LEDs . . . . . . . . . . . . . . . . . . . . . . . 38

Base function tray component hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Base function tray faceplate components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Base function tray internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Main card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

I/O interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

BCM expansion unit (BCM400 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

BCM200/400 4.0 Installation and Maintenance Guide

10 Contents

MBM bays and backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Trunk media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Station media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Specialized media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

BCM400 expansion gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

BCM components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

BCM power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

BCM400 redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Power supply adapter cord (international users) . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Uninterruptable power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

RAID upgrade kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Field replaceable units (FRU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 3

Viewing the BCM system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Base function tray system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Media bay module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

DTM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

BRIM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 4

Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 5

Checking the installation prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

General requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Site telephony wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

System equipment, supplies, and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Other hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 6

Installing the BCM main unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Unpacking the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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Installing the main unit in an equipment rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Installing the main unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Installing the main unit on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 7

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Unpacking the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Installing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Connecting the BCM expansion unit to the BCM main unit . . . . . . . . . . . . . . . . . . . . 103

Chapter 8

Installing a media bay module (MBM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Selecting MBMs for your BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Selecting trunk MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Selecting station MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Selecting a fiber expansion module (FEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Understanding DS30 numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Setting offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Determining bus requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Assigning DS30 resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Choosing the assigned order for MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Determining MBM DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Setting MBM DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Assigning line and extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

DDIM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

4x16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

ASM 8 and GASM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

BCM400 expansion gateway MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Installing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Chapter 9

Connecting the cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Connecting power to the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Wiring the MBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Connect the MBMs to service providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

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12 Contents

Wiring MBMs to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Wiring the FEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Setting DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

MBM combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Combining CTMs/GATMs and 4x16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

DECT combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Installing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Chapter 10

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Analog terminal adapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Central Answering Position (CAP/eCAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Installing IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Installing the mobility systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Installing T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Chapter 11

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Analog data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Installing the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Connecting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Mounting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Test insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Configuring the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Chapter 12

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Installing an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Activating auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Connecting the external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Connecting an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Music-on-hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

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Contents 13

Chapter 13

Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Data parameter requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using the default BCM system IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using the Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Setting the crossover connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Connecting through Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Connecting through the serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Null modem cable setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Software keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Regenerating a keycode after system replacement . . . . . . . . . . . . . . . . . . . . . . 182

Chapter 14

Configuring the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Initial parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Startup parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Chapter 15

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 187

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Chapter 16

Using Element Manager to set the basic parameters. . . . . . . . . . . . . . . . 193

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Accessing the BCM system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Configuring the startup parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Chapter 17

Using the Startup Profile to configure parameters. . . . . . . . . . . . . . . . . . 205

Startup Profile requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Configuring basic parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Startup Profile times and LED sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Chapter 18

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . 211

Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Customizing security policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Performing a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

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14 Contents

Chapter 19

System monitoring and troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . 215

System status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Monitoring media bay module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Monitoring standard configuration hard disk status using Element Manager . . . 218

Monitoring the RAID LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

RAID disk mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Monitoring or configuring disk mirror settings using Element Manager . . . . . . . . . . . 222

Accessing disk mirroring through Element Manager . . . . . . . . . . . . . . . . . . . . . . 222

Monitoring RAID disk mirror operational status using Element Manager . . . . . . 224

Accessing the RAID status report using Element Manager . . . . . . . . . . . . . . . . 225

Monitoring disk mirroring using Element Manager . . . . . . . . . . . . . . . . . . . . . . . 225

BCM system does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

ATA2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Chapter 20

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 229

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Performing a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Restarting the system after maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Base function tray maintenance procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Removing the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Advanced function tray maintenance procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing and installing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Removing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Installing the main unit top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Using the backup and restore utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Chapter 21

Replacing a media bay module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Removing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Installing an MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Returning the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Chapter 22

Replacing the hard disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Installing a RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Replacing a RAID configuration hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Removing a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

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Removing a hard disk cage from a BCM200 main unit . . . . . . . . . . . . . . . . . . . . 258

Removing a hard disk cage from a BCM400 advanced function tray . . . . . . . . . 260

Contents 15

Installing a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Installing a hard disk cage in a BCM200 main unit . . . . . . . . . . . . . . . . . . . . . . . 262

Installing a hard disk cage in a BCM400 main unit . . . . . . . . . . . . . . . . . . . . . . . 263

Replacing a hard disk in the hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Removing a hard disk from a standard configuration hard disk cage . . . . . . . . . 265

Removing a primary hard disk from a RAID hard disk cage . . . . . . . . . . . . . . . . 266

Removing a mirror hard disk from a RAID hard disk cage . . . . . . . . . . . . . . . . . 267

Installing a hard disk into a standard configuration hard disk cage . . . . . . . . . . . 268

Installing a primary hard disk into a RAID hard disk cage . . . . . . . . . . . . . . . . . . 269

Installing a mirror hard disk into a RAID hard disk cage . . . . . . . . . . . . . . . . . . . 271

Initializing the hard disk in a single-disk configuration . . . . . . . . . . . . . . . . . . . . . . . . 273

Initializing the hard disk in a RAID configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Chapter 23

Replacing or upgrading a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Removing a BCM200 power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Installing a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Removing a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Installing a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Removing the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Installing a redundant power supply cage (BCM400 only) . . . . . . . . . . . . . . . . . 288

Removing a BCM400 redundant power supply cage . . . . . . . . . . . . . . . . . . . . . 293

Installing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Removing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Chapter 24

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 299

Replacing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Installing the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Installing the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Replacing the processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Installing a processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Increasing the amount of memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Removing the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . 316

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Chapter 25

Replacing or installing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Removing a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

BCM200/400 4.0 Installation and Maintenance Guide

16 Contents

Installing a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Removing a BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Installing the BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Removing an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Installing an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Troubleshooting cooling fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Appendix A

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Appendix B

BRIM wiring chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Appendix C

GATM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Appendix D

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Appendix E

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Appendix F

ASM8, ASM8+, and GASM8 wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Appendix G

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Language support for South America and Central America . . . . . . . . . . . . . . . . 354

Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

N0060612N0060612

Regulatory information

Refer to the following sections for regulatory information on the BCM system:

• “North American regulatory information”

• “International regulatory information” on page 22

North American regulatory information

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirements. Operation is subject to the following two conditions (1) This device
may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

17

Caution: Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician, as
appropriate.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair
information:

USA Canada

Nortel
640 Massman Drive
Nashville, TN, USA
37210

Nortel Repair Service Centre 30
30 Norelco Drive
Weston Ontario, Canada
M9L 2X6

For warranty and repair service outside the USA or Canada, please contact your distributor.

Canadian Notice

The Industry Canada designation identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user's satisfaction.

BCM200/400 4.0 Installation and Maintenance Guide

18 Regulatory information

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and
Regulations, of the FCC for connection to the Public Switched Telephone Network.

Your connection to the Public Switched Telephone Network must comply with these FCC rules:

• Before installing this equipment, users should ensure that it is permissible to be connected to

the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be aware that compliance

with the above conditions may not prevent degradation of service in some situations. See

installation instructions for details.

• Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface

jack, as specified in the installation instructions, to connect to the Public Switched Telephone

Network.

• If the equipment causes harm to the telephone network, the telephone company will notify you

in advance that temporary discontinuance of the product may be required. But if advance

notice isn’t practical, the telephone company will notify you as soon as possible. You will also

be advised of your right to file a complaint with the FCC, if you believe it is necessary.

Ringer Equivalence Number (REN)

The REN provides an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

EMI/EMC (FCC Part 15)

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

N0060612N0060612

Regulatory information 19

Important safety instructions

The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage

observe the following precautions when installing telephone equipment:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines. The exclamation
point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions
in the literature accompanying the product.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.

2 Follow the instructions marked on the product.

3 Unplug this product (or host equipment) from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product.

10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

BCM200/400 4.0 Installation and Maintenance Guide

20 Regulatory information

11 Unplug this product (or host equipment) from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power supply cord or plug is damaged or frayed.

b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the
product.

c If the product housing has been damaged.

d If the product exhibits a distinct change in performance.

Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks,

and the telephone, do not use sharp instruments during the assembly procedures.

Warning: Do not insert the plug at the free end of the handset cord directly into a
wall or baseboard jack. Such misuse can result in unsafe sound levels or possible
damage to the handset.

12 Save these instructions.

Use of a music source

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the music-on-hold or Background Music features of this telecommunication
system.

Nortel hereby disclaims any liability arising out of the failure to obtain such a license.

Safety

Business Communications Manager (BCM) equipment meets all applicable requirements of both
the CSA C22.2 No.60950 and UL 60950 Edition 3.

Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the BCM system is not powered and that all telephone/data cables are removed
prior to opening the BCM unit in the field.
If installation of additional hardware and /or servicing is required, disconnect all telephone
cable connections prior to unplugging the BCM modules.
Ensure the BCM system is connected to a wall outlet with a third-wire protective earth
connection prior to connecting any telecommunications cables to the BCM main unit or
expansion units.

N0060612N0060612

Caution: Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which they
are exposed in performing a task and of measures to minimize the danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the BCM system
must be connected to an outlet with a third-wire ground.
Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth ground through the power
cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (central office lines) removed first.

Enhanced 911 configuration

Warning:

Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

Regulatory information 21

Radio-frequency interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirements. Operation of this equipment in a residential area is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

Telecommunication registration

BCM equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal
Communications Commission (FCC) Part 68 and has been registered under files Industry Canada
332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid
system), and US: AB6PF15B23740 (PBX system). Connection of the BCM telephone system to
the nationwide telecommunications network is made through a standard network interface jack
that you can order from your local telecommunications company. This type of customer-provided
equipment cannot be used on party lines or coin lines.

BCM200/400 4.0 Installation and Maintenance Guide

22 Regulatory information

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.

International regulatory information

The CE Marking on this equipment indicates compliance with the following:
This device conforms to Directive 1999/5/EC on Radio Equipment and

Telecommunications Terminal Equipment as adopted by the European
Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel declares that BCM units, with Model No. NT9T61XX, NT9T62XX, NT9T64XX,
and NT9T65XX, are in compliance with the essential requirements and other relevant provisions
of Directive 1999/5/EC.

Information is subject to change without notice. Nortel reserves the right to make changes in
design or components as progress in engineering and manufacturing may warrant. This equipment
has been tested and found to comply with the European Safety requirements EN 60950 and EMC
requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial and light industrial environment.

Warning:

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures. The
above warning is inserted for regulatory reasons. If any customer believes that they have
an interference problem, either because their Nortel product seems to cause interference
or suffers from interference, they should contact their distributor immediately. The
distributor will assist with a remedy for any problems and, if necessary, will have full
support from Nortel.

N0060612N0060612

Safety

Regulatory information 23

Warning:

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Warning: Risk of shock.

Ensure the BCM is unplugged from the power socket and that any telephone or network
cables are unplugged before opening the BCM main unit or expansion unit.

Read and follow installation instructions carefully

Warning: Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of hazards
to which they are exposed in performing a task and of measures to minimize the danger
to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the BCM
system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth through the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

Additional safety information

The following interfaces (TNV) can be connected to the Public Switched Telephone Network in
accordance with Nortel and the local carriers installation requirements:

• BCM, CSC GATi Ports

• BCM, CSC ADSL Port option

• Expansion Unit, Digital Trunk Module (T1/E1/ISDN)

• Expansion Unit, Global Analog Trunk Module 4 and 8 Port (Loop Start)

• Expansion Unit, CTM4/8 (Loop Start)

• Expansion Unit, 4x16 (Loop Start)

• Expansion Unit, BRIM (ST configuration)

BCM200/400 4.0 Installation and Maintenance Guide

24 Regulatory information

The following interfaces are designated as Safety Extra Low Voltage (SELV) and cannot be
connected to unprotected plant wiring.

• BCM, CSC Page Port

• BCM, CSC Auxiliary Ringer Port

• BCM, CSC Music On-Hold Port.

• BCM, CSC Relay Port

• BCM, CSC USB Port

• BCM, CSC Ethernet Port including optional Ethernet Hub Ports

ITU standardization compliance

The following list provides voice/data applications and telephony support for BCM 4.0:

• G.711 and G.729AB codecs

• V.27ter, V.29, and V.17 data modem modulation supported (T.38 fax control gateway)

•G3 fax

• T512.1 (Type 1 Receiver DTMF)

•G.168

•H.323

•Q.931

N0060612N0060612

Chapter 1

Getting started

About this guide

The BCM200/400 4.0 Installation and Maintenance Guide describes how to install, configure, and
maintain the BCM200 and BCM400 hardware running Business Communications Manager
(BCM) 4.0 software.

The concepts, operations, and tasks described in this guide relate to the hardware of the BCM
system. This guide provides task-based information on how to install the hardware components
and perform basic configuration tasks.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM
parameters.

In brief, the information in this guide explains:

• Installing hardware components

• Starting and initializing the system hardware

• Replacing components

• Testing the system

25

Audience

The BCM200/400 4.0 Installation and Maintenance Guide is directed to installers responsible for
installing, configuring, and maintaining BCM 4.0 systems.

To use this guide, you must:

• be an authorized BCM 4.0 installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

Acronyms

The following is a list of acronyms used in this guide.

Table 1 Acronyms (Sheet 1 of 3)

Acronym Description

ACU Audio conference unit

AIS Alarm indication system

APC American Power Conversion

BCM200/400 4.0 Installation and Maintenance Guide

26 Chapter 1 Getting started

Table 1 Acronyms (Sheet 2 of 3)

Acronym Description

ASM Analog station module (analog station media bay module)

ATA Analog terminal adapter

BCM Business Communications Manager

BRIM Basic rate interface module (basic rate interface media bay module)

CAP Central answering position

CFA Carrier failure alarm

CLID Calling line identification

CO Central office

CSU Channel service unit

CTM Caller ID trunk module (caller ID trunk media bay module)

DDIM Digital drop and insert MUX

DIMM Dual in-line memory module

DMC Digital mobility controller

DSM Digital station module (digital station media bay module)

DSP Digital signal processor

DSU Data service unit

DTE Data terminal equipment

DTM Digital trunk module (digital trunk media bay module)

FEM Fiber expansion module

FRU Field replaceable unit

GASM Global analog station module (global analog station media bay module)

GATM Global analog trunk module (global analog trunk media bay module)

KEM Key expansion module

KIM Key indicator module

KRS Keycode retrieval system (Nortel keycode retrieval system)

LAN Local area network

LIU Line isolation unit

MBM Media bay module

MSC Media services card

MWI Message waiting indication

NIC Network interface card

ONS on-premise station

OSI Open switch interval

PCI Peripheral component interface

PEC Processor expansion card

PSTN Public switched telephone network

PSU Power supply unit

N0060612N0060612

Table 1 Acronyms (Sheet 3 of 3)

Acronym Description

QoS Quality of service

RAI Remote alarm indication

RAID Redundant array of independent disks

REN Ringer equivalence number

RFO Redundant feature option

RPS Redundant power supply

SAPS Station auxiliary power supply

SELV Safety extra low voltage

SSD System status display

UPS Uninterruptable power supply

USB Universal serial bus

VMWI Visual message waiting indicator

VOIP Voice over Internet protocol

WAN Wide area network

Chapter 1 Getting started 27

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system.

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

BCM200/400 4.0 Installation and Maintenance Guide

28 Chapter 1 Getting started

Security Note: Indicates a point of system security where a default should be

changed, or where the administrator needs to make a decision about the level of

!

security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap
before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power
cords from the AC outlet before performing any maintenance procedure.

These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.

Convention Example Used for

Word in a special font (shown in
the top line of the display)

Underlined word in capital letters
(shown in the bottom line of a
two-line display telephone)

Dialpad buttons

Pswd:

PLAY

£

Command line prompts on display telephones.

Display option. Available on two-line display
telephones
option on the display to proceed.

Buttons you press on the dialpad to select a
particular option.

. Press the button directly below the

These text conventions are used in this guide to indicate the information described:

Convention Description

bold Courier
text

Indicates command names and options and text that you must enter.
Example: Use the
Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles.

plain Courier
text

FEATURE
HOLD

Indicates command syntax and system output (for example, prompts
and system messages).

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on
whichever set you are using.

RELEASE

N0060612N0060612

Related publications

This section provides a list of additional documents referred to in this guide. There are two types
of publication: Technical Documents on page 29 and User Guides on page 29.

Technical Documents

System Installation

Upgrade Guide (N0060597)

BCM 4.0 Installation Checklist and Quick Start Guide (N0060602)

BCM1000 BCM 3.7 Installation and Maintenance Guide (N0008587 01)

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)

Keycode Installation Guide (N0060625)

System Programming

BCM 4.0 Administration Guide (N0060598)

Chapter 1 Getting started 29

BCM 4.0 Device Configuration Guide (N0060600)

BCM 4.0 Networking Configuration Guide (N0060606)

BCM 4.0 Telset Administration Guide (N0060610)

Telephones and Peripherals

BCM 4.0 Telephony Device Installation Guide (N0060609)

Digital Mobility

Digital Mobility System Installation and Configuration Guide (N0000623)

T7406 Cordless Handset Installation Guide (P0606142)

IP Telephony

WLAN IP Telephony Installation and Configuration Guide (N0060634)

Call Pilot

CallPilot Manager Set Up and Operation Guide (N0027247)

CallPilot Telephone Administration Guide (N0060618)

User Guides

There are no references to specific user guides.

BCM200/400 4.0 Installation and Maintenance Guide

30 Chapter 1 Getting started

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.

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