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Norstar Voice Mail
Voice Channel Upgrade Guide
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Norstar Voice Mail Voice Channel Upgrade
Each Norstar Voice Mail system is equipped with a minimum of two Voice
Channels and can be expanded to 16 Voice Channels. Voice Channels are added in
multiples of two. A maximum of eight Voice Channels can be added per Voice
Channel Upgrade Security Key Code. For example, to add 10 Voice Channels you
need an eight Voice Channel Upgrade Security Key Code, plus a two Voice
Channel Upgrade Security Key Code.
The Norstar Voice Mail system can either be equipped with Digital Voice Cards
(DVCs) or with a Media Services Base Interface Card (BIC). Although the
hardware requirements for a DVC based system and a BIC based system are
different, the instructions for enabling additional Voice Channels is the same.
This document provides instructions for enabling the spare Voice Channels on a
DVC or a BIC based system. Refer to the Norstar Applications Module II
Installation and Maintenance Manual for instructions on adding a DVC. For
information on adding a Media Services Processor Expansion Card (PEC) to the
BIC, refer to the Norstar Applications Module Installation and Maintenance
Manual .
This guide provides the requirements and procedures for enabling additional Voice
Channels for the Norstar Voice Mail application. Voice Channels for other
applications running on your system must be enabled separately.
Upgrading Voice Channels on a system equipped with DVCs
A Norstar Voice Mail DVC based system can have a maximum of 16 Voice
Channels. Each DVC can have a maximum of four Voice Channels. You can have
up to four DVCs in a Norstar Applications Module (NAM). Upgrades are done by
entering a Voice Channel Upgrade Security Key Code. In some cases, you will have
to add one or more DVC to the system. After a DVC is purchased, you must enable
the Voice Channels by using a Voice Channel Upgrade Security Key Code.
For more information about upgrading the Voice Channels on a DVC based system,
refer to Table 1
on page 3.
Upgrading Voice Channels on a system equipped with a BIC
A Norstar Voice Mail BIC based system can have a maximum of 16 Voice
Channels. The Voice Channels are enabled using a Voice Channel Upgrade
Security Key Code. To configure the Norstar Voice Mail system with more than
eight Voice Channels, you must add a Media Services Processor Expansion Card
(PEC) Type A to the BIC. The PEC allows the capacity for eight more Voice
Channels. For example, a BIC (without PEC) can have a maximum of 8 Voice
Channels and a BIC with one PEC can have a maximum of 16 Voice Channels.
For more information about upgrading the Voice Channels on a BIC based system,
refer to Table 2
P0886617 Issue 1.0 Voice Channel Upgrade Guide
on page 4.
Page 4
2
Norstar Voice Mail Voice Channel Upgrade
Installation overview
To use this manual, you should be familiar with Norstar and Norstar Voice Mail
terminology.
The installer is responsible for:
• reading this guide
• checking how many Voice Channels are currently installed
• completing the Upgrade Information Sheet at the end of this guide
• calling the Norstar Key Code Access Line for your Voice Channel Upgrade
Security Key Code
• enabling the Voice Channel Upgrade Security Key Code
• backing up the capabilities file
• rebooting the NAM
Note: After you enable the Security Key Code, you must back up the
Norstar Voice Mail capabilities file. If this file is lost and your hard disk
drive fails, all upgrades made to your Norstar Voice Mail system will be
lost.
All procedures for enabling the Voice Channel Upgrade Security Key Code can be
done from a Norstar two-line display telephone.
Voice Channel Upgrade Guide P0886617 Issue 1.0
Page 5
Table 1 Voice Channel Upgrades for DVC based systems
Norstar Voice Mail Voice Channel Upgrade 3
Number of
Voice
Channels
Desired
2
4 2 Channel Key
6 DVC*,
8 DVC*,
10 2 DVCs*,
12 2 DVCs*,
14 3 DVCs*,
16 3 DVCs*,
Upgrading
from
2 Channels
4 Channel Key
6 Channel Key
8 Channel Key,
8MB of
memory*
8 Channel Key
+
2 Channel Key,
8MB of
memory*
8 Channel Key
+
4 Channel Key,
8MB of
memory*
8 Channel Key
+
6 Channel Key,
8MB of
memory*
Upgrading
from
4 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
2 DVCs*,
6 Channel Key,
8MB of
memory*
2 DVCs*,
8 Channel Key,
8MB of
memory*
3 DVCs*,
8 Channel Key
+
2 Channel Key,
8MB of
memory*
3 DVCs*,
8 Channel Key
+
4 Channel Key,
8MB of
memory*
Upgrading
from
6 Channels
2 Channel Key
DVC*,
4 Channel Key
DVC*,
6 Channel Key
2 DVCs*,
8 Channel Key
2 DVCs*,
8 Channel Key
+
2 Channel Key
Upgrading
from
8 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
2 DVCs*,
6 Channel Key*
2 DVCs*,
8 Channel Key
Upgrading
from
10 Channels
2 Channel Key
DVC*,
4 Channel Key
DVC*,
6 Channel Key
Upgrading
from
12 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
Upgrading
from
14 Channels
2 Channel Key
*Must be ordered separately
Note: Tables 1 and 2 provide the minimum requirements for enabling additional
Voice Channels. If your system is running multiple applications, such as
MINUET, and/or multiple Norstar Voice Mail options, such as Digital
Networking, Desktop Messaging, you may require additional hardware to
ensure optimum performance.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
Page 6
4
Norstar Voice Mail Voice Channel Upgrade
Table 2 Voice Channel Upgrades for BIC based systems
Number of
Voice
Channels
Desired
2
4 2 Channel Key
6 4 Channel Key 2 Channel Key
8 6 Channel Key 4 Channel Key 2 Channel Key
10 PEC*,
12 PEC*,
14 PEC*,
16 PEC*,
Upgrading
from
2 Channels
8 Channel Key,
8 Channel Key
+
2 Channel Key
8 Channel Key
+
4 Channel Key,
8 Channel Key
+
6 Channel Key,
Upgrading
from
4 Channels
PEC*,
6 Channel Key
PEC*,
8 Channel Key
PEC*,
8 Channel Key
+
2 Channel Key
PEC*,
8 Channel Key
+
4 Channel Key
4 Channel Key
6 Channel Key
8 Channel Key
8 Channel Key
2 Channel Key
*Must be ordered separately
Upgrading
from
6 Channels
PEC*,
PEC*,
PEC*,
PEC*,
+
Upgrading
from
8 Channels
PEC*,
2 Channel Key
PEC*,
4 Channel Key
PEC*,
6 Channel Key
PEC*,
8 Channel Key
Upgrading
from
10 Channels
2 Channel Key
4 Channel Key 2 Channel Key
6 Channel Key 4 Channel Key 2 Channel Key
Upgrading
from
12 Channels
Upgrading
from
14 Channels
Note: Tables 1 and 2 provide the minimum requirements for enabling additional
Voice Channels. If your system is running multiple applications, such as
MINUET, and/or multiple Norstar Voice Mail options, such as Digital
Networking, Desktop Messaging, you may require additional hardware to
ensure optimum performance.
Checking the number of Voice Channels currently installed
Before you perform a Voice Channel Upgrade you must check the number of Voice
Channels currently installed on your system. Checking the Voice Channels ensures
you request the correct Voice Channel Upgrade Security Key Code when you call
the Norstar Key Code Access Line. Checking the number of Voice Channels allows
you to verify the number of Voice Channels installed
Note: The Voice Channel status is shown for all Voice and Fax Channels. The
Channels are not be identified as Voice or Fax.
Voice Channel Upgrade Guide P0886617 Issue 1.0
Page 7
.
To check the Voice Channel Status:
1. Press ƒ · ⁄ fi .
Norstar Voice Mail Voice Channel Upgrade 5
Password:
∫∫∫∫∫∫∫∫∫∫∫RETRY
ACCESS∫Server
BACK∫∫ ∫ADMIN
Channel∫Status
BACK∫∫NEXT∫∫
Chan∫Status Menu
QUIT∫∫ ∫∫ SHOW
ccr.************
****************
2. Enter the default password
(ACCESS2) and press
3. Press
4. Press
5. Press
until the display shows:
NEXT
SHOW
ALL
to view the number of Voice Channels
currently installed on your system.
6. In this display there are four Voice Channels
installed on the system. Refer to Table 3
¤¤¤‹‡‡¤
£ .
on page 5
for an explanation of the symbols presented on the
display.
7. To end this session, press ® .
If new Voice Channels are added, a DVC card is added or a Media Services
Processor Expansion Card (PEC) is added to the BIC, you must quit the Channel
Status session and re-enter Channel Status to view the changes.
Table 3 Voice Channel Symbols
Voice Channel Symbol Definition of symbol
.
r
c
a
x
*
The Channel is installed and functioning, but is currently idle.
The Channel is ringing. The Channel is either receiving a call or
is attempting to make a call.
The Channel is connected and is on an active call.
The Channel is connected to the KSU, but is not activated for
Norstar Voice Mail.
A Channel is detected, but there is a connection problem.
No Channel detected.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
Page 8
.
.
Norstar Voice Mail Voice Channel Upgrade
6
Enabling the Voice Channel Upgrade Security Key Code
Before you enable the Voice Channel Upgrade Security Key Code, you must:
• verify the number of Voice Channels you requested
• determine your internal Norstar Voice Mail system serial number
• complete the "
Upgrade Information Sheet" on page 11
• call the Norstar Key Code Access Line for your Security Key Code
• record the Security Key Code on the Upgrade Information Sheet
Verifying the number of Voice Channels requested
Before you call the Norstar Key Code Access Line, verify the number of Voice
Channels you are enabling. For example, the Authorization Number on page
look like:
Authorization
Number
SAMPLE
In the example above,
00000000
Channels/Voies téléphonique 4
is the Authorization Number and
00000000
Channels/Voies téléphonique 4
is the number of additional Voice Channels to be enabled. In this example, you
would be enabling four additional Voice Channels.
Determining your internal Norstar Voice Mail system serial number
Each Norstar Voice Mail system is identified by a unique internal serial number.
You must have this number written down on the Upgrade Information Sheet before
you call for your Security Key Code.
11 will
To view the internal serial number:
1. Press ƒ · ⁄ fi
Password:
RETRY
ACCESS Server
BACK NEXT
A. Prt queue mgr
QUIT SHOW
I. Serial Number
QUIT NEXT
Voice Channel Upgrade Guide P0886617 Issue 1.0
2. Enter the default password
(ACCESS2) and press
3. Press
4. Press
5. Press
ADMIN
NEXT
until the display shows:
SHOW
to view the internal Norstar Voice Mail
system serial number.
¤¤¤‹‡‡¤
£ .
Page 9
Norstar Voice Mail Voice Channel Upgrade 7
.
S#: XXXXXXXXXXXXX
6. After you have recorded the internal serial number,
press
OK
7. To end this session, press ® .
Completing the Upgrade Information Sheet
The Upgrade Information Sheet outlines your Norstar Voice Mail system
configuration. This page must be completed before you call the Norstar Key Code
Access Line for your upgrade Security Key Code.
The Upgrade Information Sheet includes information about:
• Current number of Voice Channels installed on the Norstar Voice Mail system
• Number of Voice Channels to be added
• Internal Norstar Voice Mail serial number
Getting your Security Key Code
After you have completed the Upgrade Information Sheet at the end of this guide,
you are ready to phone the Norstar Key Code Access Line. Keep the Upgrade
Information Sheet in front of you and dial 1-800-684-5825.
When you are given the Security Key Code, ensure you write it down in the space
provided on the Upgrade Information Sheet.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
Page 10
Norstar Voice Mail Voice Channel Upgrade
Enabling the Voice Channel Upgrade Security Key Code
To enable the Voice Channel Upgrade Security Key Code:
8
Log:
QUIT∫∫∫RETRY∫ ∫
Admin
MBOX∫∫∫AA∫ ∫ OTHR
Options∫admin
∫∫∫ VIEW
Key:
RETRY∫∫∫∫∫∫∫ ∫
Ports increased
1. Press
ƒ · ° ‹ .
2. Enter the System Coordinator Mailbox number and
password and press
3. Press
4. Press ADD
›
›
.
.
OK
.
5. Enter your Voice Channel Upgrade Security Key
Code and press OK
.
6. After the additional Voice Channels are enabled, you
should back up the Norstar Voice Mail module’s
capabilities file.
7. Press
to end this programming session.
®
Backing up the capabilities file
After you have increased the number of Voice Channels, you must back up the
Norstar Voice Mail capabilities file. This file contains all upgrade and capability
information about your Norstar Voice Mail system and must be restored along with
Norstar Voice Mail programming if a hard disk failure occurs.
Note: If this file is lost and your hard disk drive fails, all upgrades made to your
Norstar Voice Mail system will be lost. Ensure you store this backup in a
safe place.
Before you begin, ensure you have a blank IBM formatted 1.44 MB 3.5" floppy
disk. Label the Diskette SEKUR/Capabilities File .
Voice Channel Upgrade Guide P0886617 Issue 1.0
Page 11
To back up the capabilities file:
Norstar Voice Mail Voice Channel Upgrade 9
Password:
RETRY
ACCESS Server
BACK NEXT
A. Prt queue mgr
QUIT SHOW
E. Bckp/Rstr
QUIT NEXT
Backup & Restore
QUIT RSTR
Insert floppy
QUIT
Backup complete
1. Press
ƒ
· ⁄ fi
2. Enter the default password
.
¤¤¤‹‡‡¤
(ACCESS2) and press £ .
3. Press ADMIN
4. Press NEXT
5. Press SHOW
6. Press BCKP
.
until the display shows:
.
.
7. Insert the IBM formatted floppy diskette into the
floppy disk drive on the NAM and press OK
8. Press OK
.
.
9. To end this session, press
®
.
After you have completed backing up the capabilities file, make sure you store the
floppy diskette in a safe place.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
Page 12
10 Norstar Voice Mail Voice Channel Upgrade
Rebooting the NAM
After you have completed the upgrade and backed up the capabilities file, you must
reboot the Norstar Voice Mail system. When you reboot the system, the new Voice
Channels are automatically allocated to Norstar Voice Mail.
The reboot option offers four choices: Graceful, Quick, Immediate and Scheduled.
The Graceful option allows an application to terminate all existing calls before
shutting down and restarting. The Quick option only allows 45 seconds for an
application to terminate before the reboot, the Immediate option allows 15 seconds
and the Scheduled option allows you to choose a time when the system will
automatically reboot.
When you are rebooting Norstar Voice Mail, you should use the Graceful option.
However, if the system is not responding to the command, you can speed up the
process by changing the option to a Quick reboot.
Password:
RETRY
ACCESS Server
BACK ADMIN
System reboot
BACK NEXT
Reboot type
QUIT NEXT
Reboot Graceful?
NO
Rebooting...
1. Press
ƒ
· ⁄ fi
2. Enter the default password
(ACCESS2) and press £ .
3. Press NEXT
4. Press SHOW
5. Press GRACE
until the display shows:
.
to perform a Graceful reboot. Press NEXT
to reach the Quick reboot display.
6. Press YES
.
The display changes to show:
7. To end this session, press
.
¤¤¤‹‡‡¤
®
.
Voice Channel Upgrade Guide P0886617 Issue 1.0
Page 13
Upgrade Information Sheet 11
Upgrade Information Sheet
Authorization
Number
Norstar Voice Mail system
Number of Voice Channels currently installed ❑ 2 ❑ 4 ❑ 6 ❑ 8
❑ 10 ❑ 12 ❑ 14
Voice Channel Upgrade requested ❑ 2 Additional Voice Channels
❑ 4 Additional Voice Channels
❑ 6 Additional Voice Channels
❑ 8 Additional Voice Channels
Internal Norstar Voice Mail Serial Number
KSU information
Norstar KSU Type
Norstar KSU Software version ❑ Centrex ❑ Not Centrex
Total number of incoming lines to the Norstar KSU
Note: You must enter the exact number
Total number of sets attached to the Norstar KSU
Note: You must enter the exact number
You must have the internal Norstar Voice Mail Serial Number. The internal
Serial Number differs from the serial number located on the front of the NAM.
Refer to "Determining your internal Norstar Voice Mail system serial number"
on page 6
.
❑ 3X8 ❑ 6X16 ❑ 8X24
❑ Modular ICS ❑ Compact ICS
You are now ready to call the Norstar Key Code Access Line at 1-800-684-5825
and receive the Voice Channel Upgrade Security Key Code.
Keep this information sheet with you when you call.
Write the Voice Channel Upgrade Security Key Code in the space provided below.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
Page 14
12 Upgrade Information Sheet
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886617 Issue 1.0
Printed in Canada
Voice Channel Upgrade Guide P0886617 Issue 1.0
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