Nortel Voice Mail User Manual
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Norstar Voice Mail
Voice Channel Upgrade Guide
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Norstar Voice Mail Voice Channel Upgrade
Each Norstar Voice Mail system is equipped with a minimum of two Voice
Channels and can be expanded to 16 Voice Channels. Voice Channels are added in
multiples of two. A maximum of eight Voice Channels can be added per Voice
Channel Upgrade Security Key Code. For example, to add 10 Voice Channels you
need an eight Voice Channel Upgrade Security Key Code, plus a two Voice
Channel Upgrade Security Key Code.
The Norstar Voice Mail system can either be equipped with Digital Voice Cards
(DVCs) or with a Media Services Base Interface Card (BIC). Although the
hardware requirements for a DVC based system and a BIC based system are
different, the instructions for enabling additional Voice Channels is the same.
This document provides instructions for enabling the spare Voice Channels on a
DVC or a BIC based system. Refer to the Norstar Applications Module II
Installation and Maintenance Manual for instructions on adding a DVC. For
information on adding a Media Services Processor Expansion Card (PEC) to the
BIC, refer to the Norstar Applications Module Installation and Maintenance
Manual .
This guide provides the requirements and procedures for enabling additional Voice
Channels for the Norstar Voice Mail application. Voice Channels for other
applications running on your system must be enabled separately.
Upgrading Voice Channels on a system equipped with DVCs
A Norstar Voice Mail DVC based system can have a maximum of 16 Voice
Channels. Each DVC can have a maximum of four Voice Channels. You can have
up to four DVCs in a Norstar Applications Module (NAM). Upgrades are done by
entering a Voice Channel Upgrade Security Key Code. In some cases, you will have
to add one or more DVC to the system. After a DVC is purchased, you must enable
the Voice Channels by using a Voice Channel Upgrade Security Key Code.
For more information about upgrading the Voice Channels on a DVC based system,
refer to Table 1
on page 3.
Upgrading Voice Channels on a system equipped with a BIC
A Norstar Voice Mail BIC based system can have a maximum of 16 Voice
Channels. The Voice Channels are enabled using a Voice Channel Upgrade
Security Key Code. To configure the Norstar Voice Mail system with more than
eight Voice Channels, you must add a Media Services Processor Expansion Card
(PEC) Type A to the BIC. The PEC allows the capacity for eight more Voice
Channels. For example, a BIC (without PEC) can have a maximum of 8 Voice
Channels and a BIC with one PEC can have a maximum of 16 Voice Channels.
For more information about upgrading the Voice Channels on a BIC based system,
refer to Table 2
P0886617 Issue 1.0 Voice Channel Upgrade Guide
on page 4.
2
Norstar Voice Mail Voice Channel Upgrade
Installation overview
To use this manual, you should be familiar with Norstar and Norstar Voice Mail
terminology.
The installer is responsible for:
• reading this guide
• checking how many Voice Channels are currently installed
• completing the Upgrade Information Sheet at the end of this guide
• calling the Norstar Key Code Access Line for your Voice Channel Upgrade
Security Key Code
• enabling the Voice Channel Upgrade Security Key Code
• backing up the capabilities file
• rebooting the NAM
Note: After you enable the Security Key Code, you must back up the
Norstar Voice Mail capabilities file. If this file is lost and your hard disk
drive fails, all upgrades made to your Norstar Voice Mail system will be
lost.
All procedures for enabling the Voice Channel Upgrade Security Key Code can be
done from a Norstar two-line display telephone.
Voice Channel Upgrade Guide P0886617 Issue 1.0
Table 1 Voice Channel Upgrades for DVC based systems
Norstar Voice Mail Voice Channel Upgrade 3
Number of
Voice
Channels
Desired
2
4 2 Channel Key
6 DVC*,
8 DVC*,
10 2 DVCs*,
12 2 DVCs*,
14 3 DVCs*,
16 3 DVCs*,
Upgrading
from
2 Channels
4 Channel Key
6 Channel Key
8 Channel Key,
8MB of
memory*
8 Channel Key
+
2 Channel Key,
8MB of
memory*
8 Channel Key
+
4 Channel Key,
8MB of
memory*
8 Channel Key
+
6 Channel Key,
8MB of
memory*
Upgrading
from
4 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
2 DVCs*,
6 Channel Key,
8MB of
memory*
2 DVCs*,
8 Channel Key,
8MB of
memory*
3 DVCs*,
8 Channel Key
+
2 Channel Key,
8MB of
memory*
3 DVCs*,
8 Channel Key
+
4 Channel Key,
8MB of
memory*
Upgrading
from
6 Channels
2 Channel Key
DVC*,
4 Channel Key
DVC*,
6 Channel Key
2 DVCs*,
8 Channel Key
2 DVCs*,
8 Channel Key
+
2 Channel Key
Upgrading
from
8 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
2 DVCs*,
6 Channel Key*
2 DVCs*,
8 Channel Key
Upgrading
from
10 Channels
2 Channel Key
DVC*,
4 Channel Key
DVC*,
6 Channel Key
Upgrading
from
12 Channels
DVC*,
2 Channel Key
DVC*,
4 Channel Key
Upgrading
from
14 Channels
2 Channel Key
*Must be ordered separately
Note: Tables 1 and 2 provide the minimum requirements for enabling additional
Voice Channels. If your system is running multiple applications, such as
MINUET, and/or multiple Norstar Voice Mail options, such as Digital
Networking, Desktop Messaging, you may require additional hardware to
ensure optimum performance.
P0886617 Issue 1.0 Voice Channel Upgrade Guide
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