Nortel T7316 User Manual

Part No. P0937240 03.1

Business Communications Manager 2.5

Telephone Features Programming Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS -DOS, Windows, and Windows NT are registered trademarks of Microsoft Cor por ation. Symbol, Spectrum24, and Net Vision are registered trademarks of Symb ol Technologies, Inc. All other trademarks and registered trademarks are t he property of their respective owners.

P0937240 03.1

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 1

Telephone configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuration tool: Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telephone types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Digital telephone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

IP telephones and cordless handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing features (digital sets) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessing features (NetVision telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

One-line and two-line displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Display exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Buttons under the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Program buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Labeling your telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Name a telephone or a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Private line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overflow call routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call anomalies for telephones without line buttons . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents 3

Feature operability notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Describing the display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 2

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Understanding ring types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System ring indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ring tones (7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Distinctive ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Telephone Features Programming Guide

Contents

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Information about call display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Viewing call information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

View call information before or after answering . . . . . . . . . . . . . . . . . . . . . . . 36

View call information for a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Make call display appear automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Change which call information a ppears first. . . . . . . . . . . . . . . . . . . . . . . . . . 36

Priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Customize your CAP(N) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Monitor telephones with the CAP(N) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Releasing a call or feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Pick up a call ringing at another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Pickup group prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Change a pickup group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Trunk Answer prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Listen to a call as a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cancel Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Chapter 3

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Programming line access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Use a line pool to make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Program a line pool feature code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Standard dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Automatic dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Pre-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

P0937240 03.1

Program a telephone to make priority calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Make a priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Contents 5

Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Disconnect one party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Holding two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Put a conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Split a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Leave a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Conference call prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 4

Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Programming T7000 memory keys for auto dial . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming external autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming internal autodial (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Last Number Redial prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Prevent Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Programming speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

System Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Personal Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Speed dial prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

User Speed Dial programming for T7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Save a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Dial a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Saved Number redial prompts: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Prevent Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Chapter 5

Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Use Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Retrieve a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Hold automatically (Auto Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Listen on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Transfer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Telephone Features Programming Guide

Contents

Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Transfer prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Retrieve a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call park prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Managing system-wide calls using SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Programming SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

How SWCA works in a call group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Parking and retrieving calls on SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Manually associating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Parking a call to an SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Retrieving a parked call from a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Call interactions with SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Auto-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

NetVision telephone interactions with SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 6

Forward your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Override Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Foward prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Programming Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Allowing a telephone to redirect lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Turning the redirect ring on or off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . . . . 80

Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Cancel Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Line Redirection prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Allowing DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

P0937240 03.1

Contents 7

Chapter 7

Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Paging in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Making a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Allowing access to the Page feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Creating page zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Page prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Page with external equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Send a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Cancel a message you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Review your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reply to a message from an analog telephone connected to an ASM . . . . . . 89

Remove items from your message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Remove messages from an analog telephone connected to an ASM . . . . . . 90

View messages you sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Message prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Make a Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Mute Voice Call tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Answer a Voice Call using Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . 91

Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Cancel Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Voice Call prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Chapter 8

Track your incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Log a call manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Delete old log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

View your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

View a Call Log item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Erase log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Programing automatic call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Telephone Features Programming Guide

Contents

Chapter 9

Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Adjust the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Button inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Programming feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Erase a feature button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Feature button prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

T7316 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

T7208/M7208(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

M7324 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

T7100/M7100(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

T7000/M7000 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

These telephones have four programmable memory keys which default to: . . . . 108

NetVision telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Move line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Move button prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Hide the message or call indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Restore the messages and calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Chapter 10

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Use Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Stop calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Refuse to answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Mute Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Change a normal call to handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Change a handsfree call to a normal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

P0937240 03.1

Cancel Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Create a conference call by releasing privacy . . . . . . . . . . . . . . . . . . . . . . . 113

Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents 9

Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Disconnect supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Background music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Cancel background music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Chapter 11

System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Defining services activation mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Turn services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

View active services on a two-line display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

View active services on a one-line display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Overriding services with a Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Direct-dial telephone ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

User passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Registration password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Log password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Direct dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Change direct dial telephone assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Hotline bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Making a telephone a hotline telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Set lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Allowing the auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Allow or disallow the Link feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Telephone Features Programming Guide

Contents

Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Pulse dialing for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Access your system from an external location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Maintain security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Change your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Remote access over the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Service provider features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call the number where your calls are forwarded . . . . . . . . . . . . . . . . . . . . . 131

Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automatic Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Malicious Caller ID (MCID). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chapter 12

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Hunt Group programming features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Members of the group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Distribution mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Chapter 13

Hospitality Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Types of telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Programming Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Room condition password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Alarm time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Setting the alarm time feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Change or cancel an alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Turn off an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Room occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Programming for occupancy restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

P0937240 03.1

Contents 11

Setting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Setting room condition from a room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Setting room condition with a HS admin telephone . . . . . . . . . . . . . . . . . . . . . . 143

Chapter 14

Cordless telephones and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Multiple-handset/base station, local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Decreased voice quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Feature access with cordless telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Companion features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Call Forward No Answer enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

DECT handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Single base station, local (T7406) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Wireless IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Making a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Handling two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Releasing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Releasing a single call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Releasing a call, with a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Accessing call on Hold after hang up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Retrieving a held call from an on hook handset . . . . . . . . . . . . . . . . . . . . . . 152

Using the display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Preprogrammed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Unprogrammed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Ending feature sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Feature restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Chapter 15

Troubleshooting alarm codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Test a digital telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Test the telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Test the telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Test the speaker in the telephone handset . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Telephone Features Programming Guide

Contents

Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Appendix A

Feature codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Appendix B

Common display prompts and error messages . . . . . . . . . . . . . . . . . . . . 167

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

P0937240 03.1

Figures

Figure 1 M7324 and M7324N digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 2 T7100, T7208, T7316 digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 3 T7316 telephone peripheral connections . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 4 Connecting the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 5 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . . 24

Figure 6 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 25

Figure 7 Some of the supported IP telephones and wireless telephones . . . . . . . 25

Figure 8 Two-line displays and display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 9 CAP module with M7324 and M7324N telephones . . . . . . . . . . . . . . . . . 38

Figure 10 SWCA indicators, incoming call from a line (auto SWCA association is on) 72

Figure 11 SWCA indicators, incoming call from an intercom (auto SWCA association for

Figure 12 Button assignment on the T7316 telephone . . . . . . . . . . . . . . . . . . . . . 104

Figure 13 T7406 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Figure 14 Button assignment on the M7324 telephone . . . . . . . . . . . . . . . . . . . . . 106

Figure 15 Broadcast mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Figure 16 Linear call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Figure 17 Rotary mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 18 System-compatible handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 19 NetVision handset features that are used to access system call features 150

Figures 13

intercom is on) 73

Telephone Features Programming Guide

Figures

P0937240 03.1

Tables

Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2. . . . . . 22

Table 2 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 3 Display button equivalents on a one-line display telephone . . . . . . . . . . . 28

Table 4 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 5 SWCA prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Table 6 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Table 7 T7316 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Table 8 T7208 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Table 9 M7324(N) button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . 106

Table 10 Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Table 11 Tones and what they mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Table 12 Features available to a Companion portable handset . . . . . . . . . . . . . . 146

Table 13 DECT handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Table 14 Supported features for NetVision handsets . . . . . . . . . . . . . . . . . . . . . 154

Table 15 Features sorted by feature name and by activation code . . . . . . . . . . . . 161

Tables 15

Telephone Features Programming Guide

Tables

P0937240 03.1

Preface

This guide provides information about how to program a telephone on the Business Communications Manager syst em. This infor mation includes i tems such as programming p ersona l speed dials, transferring a call, and using special features.

The Business Communicati ons Mana ger s uppo rts a number of t ypes of te lephon es. Thi s docu ment is based on the feature capabilities of the Nortel M-series and T-series digital telephones. The feature anomalies for such telephones as the Nortel IP telephones, Companion portables, DECT portables, and Symbol NetVision wireless handsets are noted within the context of each feature.

Some of the features included in the Business Communications Manager telephone system are:

• conference calls

• group listening and pickup

• call fowarding and line redirection

• directed pickup

• call tracking (logging)

This guide is aimed at the day-to-day operators of the Business Communications Manager telephone system.

Before you begin

Plan the programming changes you want to make before you begin. Record the changes so that you hav e t he information at hand. The Bu si nes s Communi ca ti ons Manager Programming Records provide a number of forms to support your record keeping. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes available.

Programming applies to both North America and International telephones in your Business Communications Manager system.

Telephone Features Programming Guide

18 Preface

Text conventions

This guide uses the following text conventions:

angle brackets < > Indicate the generic title on the telephone display.

Indicates variable for a command-line interface. Indicates keyboard key. Example, display: When querying a feature button,

name

name>

appears in angle brackets.

namename

Example, command line: IP address:<IP address> Example, keyboard:<ENTER>

<Fea t ure

Featur e

Featur e Featur e

Bold

ClearDisplay font Indicates what appears on the telephone display.

italic text Indicates new terms and book titles.

Forward slash /

Acronyms

This guide uses the following acronyms:

AL Alarm ASM Analog Station Module ATA Analog Terminal Adapter

Indicates a programming level within the telephone menu. Example: System DNs programming level

Prompts for the soft keys are underlined. Example, display:

Fwd to:

Example, softkey prompt: CHANGE.

Example: Business Communicat ion s Manager Telephone Feature Card.

Separates names where two actions are assigned to one button. Example:

Run/Stop.

BLF Busy Lamp Field BRI Basic Rate Interface CAP Central Answering Position CFB Call Forward on Busy CFAC Call Forward All Calls CFNA Call Forward No Answer CLID Calling Line Identification COS Class of Service DID Direct Inwa rd Dial

P0937240 03.1

Preface 19

DISA Direct Inward Sy stem Access DN Directory Number (Extension Number) DND Do Not Disturb DLR Distinctive Line Ring DRP Distinctive Ring Pattern DRT Delayed Ring Transfer ERC Express Routing code HS Hospitality Services IP Internet Protocol ISDN Integra t ed Services Digital Network ISO Internatio nal Organizatio n for Standardization PBX Priv a te Branch Exchange PRI P rimary Rate In terface RC Room Condition RJXX Registered Jack XX (Where XX is used to denote numbers, for

example: 45 or 5.) RO Room Occupancy SLR Selective Line Redirection SWCA System-wide call alert URL Unif or m Resource Locato r

Emergency 911 Dialing

Emergency 911 dialing is the capability to access a public emergency response system.

State and local requirements for support of Emergency 911 dialing service by Customer Premises Equipment vary. Ask your local telecommunications service provider about compliance with applicable laws and regulations.

Emergency 911 dialing may not apply to International systems.

IP telephones: If you allow this service on IP telephones that are installed or used off-site, you must ensure that the 911 telephone number is not mapped to the system address in the emergency response system.

Telephone Features Programming Guide

20 Preface

Related publications

For more information about installing and programming telephones on the Business Communications Manager 2.5, refer to your system administrator or to the following publications:

• Installation and Maintenance Guide

• Programming Operations Guide.

This document provides more information about using Unified Manager programming, including Companion programming.

• DECT Installation and Maintenance Guide.

• IP Telephony Configuration Guide (IP telephones and Netvision wireless IP telephones).

• T7406 Cordle ss Telephone Installation Guide .

P0937240 03.1

Chapter 1 Telephone configuration overview

Your Business Communications Manager telephone system has many features that you can customize on your telephones t o ac commodat e changes in your workpla ce . The system sup por ts a variety of telephone types, and not all features are available on all types of telephones. These anomalies are noted.

Configuration tool: Unified Manager

Unified Manager is the computer-based tool used to program the system telephony features, and settings for each telephone and all external lines. Multiple levels of programming are accessible through Unified Manager, based on your user name and password. The system administrator has full access, and must unde rstand ho w the entire system functions. As a telep hony adminis trator , the user name and password you use to access the Business Communications Manager Unified Manager from your web browser, probably provides access only to specific telephone functions.

This guide only describes procedures that can be performed at a telephone. This guide also describes the function of features that require access to the Unified Manager to configure, but the process for setting the feature is not detailed. For more information about navigation and performing feature configuration using Unified Manager, refer to the Business Communications Manager Programming Operations Guide.

Telephone types

The Business Communications Manager supports a number of digital telephones, IP telephones, cordless telephones, and ISDN equipment.

Features described in this guide are based on what is available on digital telephones with two-line displays that have display keys, such as the M7310/M7310N, M7324/M7324N, and the T7316 telephones. Telephones with one-line displays use dialpad characters to respond to prompts. The T7000 has no display, but it does have four programmable memory buttons.

Not all features described in this manual are available through the cordless handsets or ISDN equipment. Refer to the telephone user cards and feature cards, and to the specific installation and configuration guides, for feature information specific to these telephones.

Figure 1 sho ws the M7324 ( North Amer ica) and M732 4N (Intern ational) digital t elephones , which

can be used for systems that require a central call management person.

Telephone Features Programming Guide

22 Chapter 1 Telephone configuration overview

Figure 1 M7324 and M7324N digital telephones

M7324

Not shown: M7100N, M7208, M7208N

Figure 2 shows three different Business Series Terminals.

Figure 2 T7100, T7208, T7316 digital telephones

T7100

T7316

M7324N

T7208

Not shown: T7000 (not available in all regions)

Table 1 shows the buttons and their functions for the digital telephones.

Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2.

Dial pad Used for dialing numbers and for entering numbers and letters when you are

Display Shows instructions for calling and programming.

Display buttons Displays current programming on button.

Memory buttons Dials a number or feature code stored on the button.

Feature button Allows you to enter a feature code while using or programming the telephone.

programming.

P0937240 03.1

Chapter 1 Telephone configuration overview 23

Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2.

Hold button Puts an active call on hold.

Release button Hangs up an active call or ends programming.

Digital telephone installation

If you are connecting a Business Communications Manager digital telephone for the first time, refer to the f ollowing illustrations and steps for install ation instruc tions.

1 Disconnect the line cord from the wall socket before trying to carry out any work on the

telephone.

2 To re mov e an y o f the cords, press th e rel ease l atch on the plug a nd c arefu lly pu ll th e plug from

the socket.

3 Connect the ha ndset cord to the jack labe led with the te lephone icon and route the cord as

shown.

4 If you are u sing a headset, ro ute the cord along the channel in the base and connect the c ord to

the telephone jack that i s labeled with the headset i con.

5 Route the line cord through the support and connect the cord to the telephone jack that is

labeled with the jack icon.

6 Attach the support using either pair of slots. To raise the back of the telephone to its highest

position, use these slots.

7 When the above work is complete, plug the line cord back into the wall socket.

Figure 3 and Figure 4 show the T7316 peripheral connection points, and how to connect the

telephone to a wall jack.

Figure 3 T7316 telephone peripheral connections

Telephone Features Programming Guide

24 Chapter 1 Telephone configuration overview

Figure 4 Connecting the T7316 telephone

Figure 5 shows the T7316 and stand wall mounting procedure.

Figure 5 Mounting a T7316 telephone with a stand on the wall

Press here to remove the stand.

Mount the telephone onto the screws and slide it down.

Connect line cord to wall jack.

key hole slots

Use the key hole slots on the stand

to mark the location for the screws. Tighten screws for a secure fit.

Mount the stand as shown and insert screw. Use the screw that came with your telephone.

Connect cords to the telephone, refer to “Cord connections” illustrations.

P0937240 03.1

Chapter 1 Telephone configuration overview 25

Figure 6 shows the T7316 without a stand wall mounting procedure.

Figure 6 Mounting a T7316 telephone without a stand on the wall

IP telephones and cordless handsets

IP telephones and th e cor d l ess te lephones hav e ind ividual user manu al s or user cards that desc ri be how to install the telephones and the supporting equipment. Figure 7 shows some types of IP and cordless telephones that the Business Communications Manager supports.

Figure 7 Some of the supported IP telephones and wireless telephones

i2004 IP telephone

i2002 IP telephone

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PQRS TUV WXYZ

7 8 9

T7406 (cordless portable)

NetVision Data Telephone (IP portable)

NetVision Telephone (IP portable)

FCTMENU

NAMERCL

ABC3DEF

1 2

JKL4GHI

TUV7PQRS9WXYZ

OPR

STOCLR

END

SND

FCT NAME HOLD

ABC3DEF

JKLGHI6MNO

TUV

PQRS

WXYZ

OPR

< >

CLR STO RCL

SND

END

MNO

HOLD

10179EA

Not shown: DECT and Companion cordless handsets and the Nortel Networks i2050 Software Phone

Telephone Features Programming Guide

26 Chapter 1 Telephone configuration overview

Feature operability notes

The T7406 and the NetVision and NetVision Data telephone feature operability is based on existing digital telephone operation as described below:

• The T7406 wireless portable handset memory buttons are mapped to the T7316 telephone firmware and they perform feature programming in a similar manner. Refer to “T7316 Button

mapping” on page 103. They have eight less programmable buttons than the M7310.

• The NetVision and NetVision Data IP cordless handsets are based on the operability of the T7100 telephone, but feature programming is not set up in the same way. These handsets do not have memory or line buttons. A menu on the multi-line display provides access to preprogrammed features, and to the Feature code that allows you to enter feature codes from the handset dialpad.

Telephone buttons

This guide shows the Business Series Terminals button icons. Table 2 shows which buttons on the different types of Nortel Networks telephones to use for programming and feature access.

Table 2 Telephone buttons

T7000, T7100,

Button Name

Feature

Handsfree

T7208, T7316

≤ ƒ

Bottom right-hand button

Mute

Hold

≥

≥(T7000)

Volume Control

Release

Answer call

√ √

® ®

Sets with line buttons: Press line button and lift handset. Sets with no buttons: Lift handset.

M7100, M7208,

M7310, M7324

M7000, M7100N,

M7208N, M7310N,

M7324N

Ä accesses

NetVision

NetVision Data

FCT

Feature

on menu

©N/A

HOLD

≥(M7000)

ÃN/A

END

SND

P0937240 03.1

Accessing features (digital sets)

Chapter 1 Telephone configuration overview 27

You can enter ≤, ƒ, or

and the code to use a feature. For example: Press

≤·°⁄ to access your mailbox.

If the telephone has memory buttons, they can be programmed to access specific features. In this case, all you do is press the memory button on the set to activate the feature.

Accessing features (NetVision telephones)

The NetVision telephones have the equivalent of the ≤ programmed on the handset display menu.

FCT

1 Press the

By default, the Feature entry is usually the first entry in the menu.

Scroll to Feature on the menu.

SND

Press .

Enter the feature code.

You can also use this shortcut either on an idle line or during a call.

button to access the display menu.

FCT

1<feature code>

, (if Feature is the first entry on the menu). Yo u can use

Another shortcut to en ter a feat ure code is • there is no active call. Refer to the NetVision Telephone Feature Card for details about using feature codes.

One-line and two-line displays

The T7100 and T7208 telephones have a one-line display.

The T7316, M73100/M7310(N), th e M7324(N), the i2002 and i 2004 IP tel ephones, an d the T7406 portable telephones have a second line on the display, which displays the intended function of the three buttons (display buttons) below it. Figure 8 shows the different types of digital telephones with display butt ons .

Figure 8 Two-line displays and display buttons

Contrast level 2

DOWN UP OK

Display buttons

, howe ver, this can only be used if

Contrast level 2

DOWN UP OK

Telephone Features Programming Guide

28 Chapter 1 Telephone configuration overview

Display exceptions

The Companion, DECT, and NetVision handsets have multi-line displays, but they do not have display buttons and so do not display the prompts.

• The NetVision telephone has a two-line display. The display is 10-characters-per-line. Therefore, the standard 16-character displays are split across the two lines, and there is no display of softkey labels.

• The NetVision Data telephone has a 16-line display, with 12 characters per line. The standard 16-character displays are split across the first two lines, and there is no display of softkey labels. Refer to Table 3.

Buttons under the display

The three buttons found under the display are for interacting with the programming prompts or internal menus, in the case of IP and NetVision telephones. The programming session determines what the display shows and what each button does. Some display instructions are

. In this guide, display button instructions appear underlined.

COPY

OK, CHANGE

All examples in this guide show the digital 16-character, two-line display.

Describing the display buttons

Some display b utton s, such as TRANSFR an d display. Other display buttons, such as

Table 3 shows display button functions and dialpad buttons on a one-line display telephone.

Table 3 Display button equivalents on a one-line display telephone

Dialpad display buttons on T7100, T7208, M7100(N), M7208(N)

Display buttons

QUIT

ADD

SHOW

CANCEL

VIEW

and NetVision telephones

≥ or

® or

˙ or on

® or on NetVision:

•

, are shortcuts that are only avail able on a tw o-l ine

ALL

and SHOW, perform a function necessary to proceed.

HOLD

NetVision:

END

HOLD

OVERRIDE

P0937240 03.1

Chapter 1 Telephone configuration overview 29

Table 3 Display button equivalents on a one-line display telephone (Continued)

BKSP

ANY This key allows you to enter a wild card character that allows the user to

√ or

Note: The NetVision telephone volume buttons cannot be used to perform feature programming functions.

enter any digit from 1 to 9. Note: For system programming, the keyboard equivalent is a capital A.

Memory buttons

You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators. The T7316, T7208, M7324(N), and T7406 telephones have memory buttons with indicators.

• There is a single memory button, without an indicator, on the M7100(N)/T7100 telephones.

• Companion, DECT handsets, and NetVision telephones do not have memory buttons.

Companion and DECT have their own feature set, accessed through dialpad buttons.

• On the NetVision and NetVision Data telephones, the key can be used to access the feature for programming memory buttons, which are administered by the handset.

Program buttons

√

FCT

The system automatica lly assi gns some featur es to progr am bu ttons on ne wly-inst alled tel ephones. Your system administrator may choose to change or add to these settings.

You can use ≤•‹ to program any of the memory keys on your telephone except line and intercom keys , incl uding t he ones that ha v e prior programmin g. You can then access the f eatur e by pressing the single memory key to activate the feature. For a summary of all the Feature button programming, refer to Appendix A, “Feature codes,” on page 161.

Labeling your telephone buttons

The M-series telephones come with p rinte d k e y caps , or blan k ke y ca ps that you can l abel yo urs elf with sticky labels.

The T-series telephones are labelled beside the buttons. You can use the Desktop Assistant utility to make changes a nd pr in t a new label c ard . The application is avail abl e o n th e documentation CD under Optional Softwar e/Desktop Assi stant or do wnload i t from http ://www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant).

IP telephones have soft labels that can be changed through the Unified Manager by your system administrator when the telephone is se t up. Refer to th e IP Telephony Configuration Guide for details.

Telephone Features Programming Guide

30 Chapter 1 Telephone configuration overview

Name a telephone or a line

You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller.

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Note: You can give the same name to a telephone and a line in your system. Use initials, abbrevia tions, or even nickn ames to give each t eleph one a un ique na me to a v o id conf usion.

If you have trunks that have caller ID features, you can also receive caller information from external calls.

You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Extension numbers

(Unified Manager Programming)

Each telephone in the system has an extension (directory) number (DN). The length of extension numbers in your system can range from two to seven digits. All numbers in your system are the same length. Your installer assigns the length of extension numbers, called the DN length. The default DN length is three.

To find out your internal number, use the Button Inquiry feature (≤•‚), then press the button marked Intercom. On the T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to the memory button.

Line assignment

The installer or system administrator assigns lines to each telephone or device, such as fax machines. Lines assigned to a telephone automatically assign to a line button on that telephone, when a button is available. Users can use ≤•°⁄ to rearrange lines on the telephone. Refer to “Move line buttons” on page 108.

Lines can be set to:

• appear only: an indicator flashes beside the line button

• appear and ring: an indicator flashes and you hear a ring tone

• ring only: you hear a ring tone (usually used if the line is assigned to a button with no

indicator) The T7000, T7100, Companion, DECT and NetVision telephones have no line buttons. All incoming lines must be set to ring-only.

(Unified Manager Programming)

P0937240 03.1

+ 158 hidden pages