Nortel Central Answering Position, T7316E, T24 User Manual

Central Answering Position
(CAP)

User Guide

The Central Answering Position (CAP)

The Central Answering Position (CAP) consists
of a T7316E telephone and one to nine T24 Key
Indicator Modules.

The CAP allows you to:

• answer incoming calls and transfer them to
your co-worker’s telephones,

• check the busy/not b usy or Do Not Disturb
status of the telephones in your system,

• use many more features and autodial
numbers with one-touch access.

The T24 Key Indicator Module (KIM)

The T24 Key Indicator Module (KIM) is an add-on
device that provides 24 extra memory or line buttons
for the T7316E tel ephone.

A KIM is connected to the side of the T7316E
telephone; up to eight more KIMs can be connected
to the first KIM.

Refer to the T24 KIM Installation Card for ins tallation
instructions.

The enhanced CAP

Your system administrator must assign your CAP as an enhanced CAP/
KIM in system programming to have ext ernal line, target line and hunt
group appearances on your KIM buttons.

If you want more line buttons programmed on your CAP or more
information on using Hunt groups, see your system administrator.

Customizing your CAP

Before you start answering or making calls on your CAP, you need to
customize your CAP to help you manage your calls your more efficiently.
Customizing consists of:

• Programming memory buttons

• Moving lines from the T7316E telephone buttons to KIM buttons on

enhanced CAPs

• Labelling b uttons on your CAP (T7316E telep hone and KIM)

1

Programming memory buttons

The default for KIM memory buttons is blank. You can program memory
buttons on the KIM to your personal preference with internal and external
autodial n u mbe rs or features to gi ve you touch dialing or feature activation.

Tip:

Internal autodial numbers can be automaticall y assigned to KIM
memory buttons when a coldstart is performed. Refer to the “KIM
coldstarts” se c tion in this gu i d e for mor e information .

Your CAP will be most effective if you use it along with these features:

• Camp-On (≤°¤)

• Transfer (≤‡‚)

• Priority Call (≤fl·)

Make sure that features are programmed on your T7316E telephone or
KIM by following the steps below for programming memory buttons.

Internal autodial

1. Press ≤•¤.

2. Press a memory button.

3. Dial the extension number.

4. Press

to store the number.

OK

External autodial

1. Press ≤•⁄.

2. Press a memory button.

3. Dial the external number.

4. Press

to store the number.

OK

Features

1. Press ≤

≤•

• ‹

≤≤

••

‹.

‹‹

2. Press a memory button.

3. Press ≤

and enter the feature



How to erase memory buttons

1. Press ≤•⁄.

2. Press a memory button.

3. Press

to erase the button.

OK

code.

4. Press

to store the feature code.

OK

Moving line buttons

If you ha ve an enhanced CAP you can mo ve e x ternal lines , target line and
hunt group appearances from the buttons on the T7316E telephone
to buttons on your KIM.

1. Press ≤•°⁄.

2. Press the line button on your T7316E telephone that you want to move.

3. Press the KIM memory button that you want to move the line to.

4. Press ®. The line button now appear s on your KIM.

2

Button labels

Use the f our b utton label s trips on the KIM to sho w what is p rogrammed on
the buttons. Spare button label strips are provided with your KIM.

Use the three b ut ton label strips on the T7316E telephone to sho w what is
programmed on the buttons. Spare button label strips are provided with
your telephone.

How to label your buttons

1. Remov e plastic lens and b utton label
strips from the KIM and telephone.

2. Press ≤•‚.

3. Press each button on the KIM and
read the display.

4. Write the name of each button on the
appropriate KIM button label strip.

5. Press each button on the telephone
and read the display.

6. Write the name of each button on the
appropriate telephone but ton l abel
strip.

7. Press ≤ when finished.

8. Insert the button label strips bac k on
the KIM and telephone.

9. Insert the plastic lens, matching the
tabs on the lens with the notches on
the KIM and telephone.

Tip:

Use the Desktop Assistant applica tion to customize button label
strips. Go to www.nortelnetworks.com and downl oad the Desktop
Assistant applicati on to your personal computer.

3

Monitoring telephones in your system

It is important that you pay attention to the different types of indicators
beside the internal autodial butt ons on your KIM. This tells you the status
of a telephone extension when you answer an external call.

The following indicators will appear beside your KIM’s internal autodial
button when:

the telephone extension is on an internal or e xternal call.

the Do Not disturb (DND) feature is act iv ated at the t elephone e x tension.
the Call Forward feature is activated at the telephone extension.

Answering and transferring a call

Most of the calls that you deal with should in volve the following
procedures:

1. Answer a call.

2. Determine whom the call is for.

3. Check the status of the telephone extension on your KIM.

4. If the indicator is OFF, transfer the call to the telephone extension.
OR

If the indicator appears, your co-worker is busy on another call,
you can use the following f eatures:

• Camp-on (≤°¤): allows you to transfer the call to the
telephone extension even i f all its lines are busy

• Ring Again (≤¤): signals you to call bac k when the telephone
extension is available.

• Priority Call (≤fl·): lets you interrupt your co-worker current
call.

OR
If the (DND) i ndicator appears, take a message, or transfer the call

directly to the telephone extension’s voice mailbox (if applicable)
OR

If the indicator appears , tr ansfer the c all to the telephone extensi on.
The call is automatically forw arded to another internal or external num­ber.

4

KIM coldstarts

When a coldstart is performed internal autodial numbers are assigned in
ascending order starting on the top left button (butto n 01) on the KIM.

You can coldstart one KIM on your CAP or all KIMs on your CAP depend­ing on your preference. A coldstart must be performed during the first ten
seconds after powering up a KIM.

Note:

If you have an enhanced CAP, performing a coldstart on your KIM

can affect line button assignments on your T7316E telephone.

For both types of coldstarts

1. Unplug the T7316E telephone line cord, then reconnect it to power up.

2.

To coldstart an individual KIM

While the indicators are flashing on the individual
KIM, simultaneously press the top tw o and the bottom
two buttons on the lower button set of the KIM, as
shown in the illustration.

OR

To coldstart all KIMs

While the indicators are flashi ng on the first KIM, (nex t
to the telephone) simul taneously press the top two
buttons and the bottom two buttons on the KIM, as
shown in the illustration.

3. At the beginning of the coldstart, indicators beside
each KIM butt on will briefly flash starting at the bottom
right button.

4. When the KIM coldstart is completed, the T7316E
telephone display automat ically returns to the time
and date.

Other documents

Read the Telephone F eature Card f or more information on using telephone
features. This card li sts all of the available features that can be used on
your CAP.

Read your T7316E Telephone User Card. This card contains information
on all the butt ons on your telephone inc ludi ng the Audio cl uster buttons
(Handsfree, Mute and Headset).

5

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