Nortel SCS User Manual

Nortel Software Communication System Installation

Release 1.0

Document Number NN47931-300

Issue Number 01.02

2007 Nortel Networks. All rights reserved.

Nortel is a registered trademark of Nortel Networks. Software Communication System and the Nortel logo are trademarks of Nortel
Networks.

Sun, Java, and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other coun­tries.

VxWorks is a registered trademark of Wind River Systems, Inc.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.

Linux is a registered trademark of Linus Torvalds.

Polycom and SoundPoint are registered trademarks of Polycom, Inc.

CounterPath and eyeBeam are trademarks of CounterPath Solutions Inc.

This product includes software developed by Tim Kientzle and published in The Programmer's Guide to Sound

.

All other trademarks are owned by their respective companies.

Java TLS from Pure TLS is a SSLv3/TLS implementation written by Eric Rescorla and licensed by Claymore Systems, Inc.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are
met:

1 Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3 Neither the name of Claymore Systems, Inc. nor the name of Eric Rescorla may be used to endorse or promote products derived

from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY CLAYMORE SYSTEMS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUP­TION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.

Crypto Accelerator from Pure TLS is a Java cryptographic provider written by Eric Rescorla <ekr\@rtfm.com> and licensed by Clay­more Systems, Inc.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are
met:

1 Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3 All advertising materials mentioning features or use of this software must display the following acknowledgement: This product

includes software developed by Claymore Systems, Inc.

4 Neither the name of Claymore Systems, Inc. nor the name of Eric Rescorla may be used to endorse or promote products derived

from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRAN­TIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU­LAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PRO­CUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUD­ING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.

DNS Resolver Library Copyright (c) 1985, 1989, 1993 The Regents of the University of California. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are
met:

1 Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

2007 Nortel Software Communication System v1.0 Page II

3 All advertising materials mentioning features or use of this software must display the following acknowledgement: This product

includes software developed by the University of California, Berkeley and its contributors.

4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this

software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRAN­TIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU­LAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PRO­CUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUD­ING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.

Portions Copyright (c) 1993 by Digital Equipment Corporation.

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the
above copyright notice and this permission notice appear in all copies, and that the name of Digital Equipment Corporation not be used
in advertising or publicity pertaining to distribution of the document or software without specific, written prior permission.

THE SOFTWARE IS PROVIDED “AS IS” AND DIGITAL EQUIPMENT CORP. DISCLAIMS ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL DIGI­TAL EQUIPMENT CORPORATION BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR
ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CON­TRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFOR­MANCE OF THIS SOFTWARE.

Secure Socket Layer Library from Open SSL

License Issues:

The OpenSSL toolkit stays under a dual license, i.e., both the conditions of the OpenSSL License and the original SSLeay license
apply to the toolkit. See below for the actual license texts. Actually, both licenses are BSD-style Open Source licenses. In case of any
license issues related to OpenSSL please contact [e-mail].

OpenSSL License:

Copyright (c) 1998-2003 The OpenSSL Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are
met:

1 Redistributions in binasry form must reproduce the above copyright notice, this list of conditions and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3 All advertising materials mentioning features or use of this software must display the following acknowledgement: “This product

includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)”

4 The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or promote products derived from this software

without prior written permission. For written permission, please contact [e-mail].

5 Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written

permission of the OpenSSL Project.

6 Redistributions of any form whatsoever must retain the following acknowledgement: “This product includes software developed by

the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)”

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUP­TION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGILIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young ([e-mail]). This product includes software written by Tim
Hudson ([e-mail]).

Original SSLeay License Copyright (c) 1995-1998 Eric Young ([e-mail]) All rights reserved.

This package is an SSL implementation written by Eric Young ([e-mail]). The implementation was written so as to conform
with Netscape’s SSL.

Page III Software Communication System v1.0 2007 Nortel

This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA, 1hash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson ([e-mail]).

Copyright remains Eric Young’s and as such any Copyright notices in the code are not to be removed. If this package is used in a prod­uct, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at
program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are
met:

1 Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3 All advertising materials mentioning features or use of this software must display the following acknowledgement: “This product

includes cryptographic software written by Eric Young ([e-mail])” The word “cryptographic” can be left out if the routines
from the library being used are not cryptographic related.

4 If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an

acknowledgement: “This product includes software written by Tim Hudson ([e-mail])”

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVEN SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTI­TUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTH­ERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.

The license and distribution terms of any publicly available version or derivative of this code cannot be changed. i.e., this code cannot
simply be copied and put under another distribution license [including the GNU Public License].

2007 Nortel Software Communication System v1.0 Page IV

Page V Software Communication System v1.0 2007 Nortel

Page VI Software Communication System v1.0 2007 Nortel

Nortel Software License

IMPORTANT NOTICE:

Carefully read this license agreement (“License”)
(b) installing, using or accessing the software provided (also “Software”), or (c) installing or using the hardware unit
provided with pre-enabled software (also “Software”) or using or accessing such Software.

Y DOWNLOADING, INSTALLING, ACCESSING OR USING THE SOFTWARE, OR CLICKING “I AGREE” WHEN

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PROMPTED IN CONJUNCTION THEREWITH

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LEGAL ENTITY

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the Software and Documentation are and/or contain trade secrets and agrees to treat the same as Confidential
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(ALSO “END USER”), YOU REPRESENT AND WARRANT THAT YOU HAVE FULL LEGAL AUTHORITY

BEFORE (a) downloading this software (“Software”),

, YOU (“END USER”) ACCEPT ALL OF THE TERMS AND CONDITIONS OF

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2007 Nortel Software Communication System v1.0

Nortel Software License

NOTE: Section 3 (Limited Warranty) and Section 4 (Patents and Copyrights) apply only in the event End
User has Purchased the Software directly from Nortel.

3. Limited Warranty. Nortel warrants that it has the authority to grant the license set forth herein and further

warrants that when the Software provided by Nortel or an authorized Nortel reseller is used in the specified
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ninety (90) days from the date of Purchase. If the Software does not function as warranted in this Section 3 (Limited
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Software, provided the Software is within one software release level of the then-current release of the Software. In
the event Nortel determines that repair or replacement as set forth herein cannot be made using commercially
reasonable efforts, Nortel will grant End User a credit equal to the End User’s then net book value for the Software,
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of the Software to substantially conform to its Documentation caused by (a) use with non-Nortel products, (b) use
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conjunction or combination with other hardware or software not provided by Nortel, (d) services, including
installation, not performed by Nortel, or (e) parts or components not purchased from Nortel or from an authorized
Nortel reseller. All warranties shall be voided by misuse, accident, damage, modification, failure to maintain proper
physical or operating environment, or improper use or maintenance. The Software is not warranted to operate
uninterrupted or error free.

HESE WARRANTIES AND REMEDIES ARE END USER’S EXCLUSIVE WARRANTIES AND SOLE REMEDIES WITH

T

RESPECT TO THE

4. Patents and Copyrights. If a third party claims that the Software provided by Nortel to End User in

conjunction with this License infringes the third party’s patent right or copyright, Nortel shall defend End User
against such claim at Nortel’s expense and shall pay all costs and damages that a court finally awards, or that are
agreed to in settlement of the claim by Nortel, provided that End User (a) promptly notifies Nortel in writing of the
claim, and (b) allows Nortel to control the defense and any related settlement negotiations, and, at Nortel’s request,
cooperates with Nortel in conjunction therewith. In the event such a claim is made or appears likely to be made
Nortel may, and in the event a court of competent jurisdiction finds that such an infringement has occurred Nortel
shall, at its option, (c) modify the Software so that it is not infringing the claimed patent right or copyright,
(d) replace the Software with functionally equivalent software which is not infringing the claimed patent right or
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reasonable or feasible, the End User agrees to return the Software upon written request, and Nortel will then grant
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Software is incorporated into (except as expressly provided for herein), (g) third party hardware or software,
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modification, change or improvement made at the request, or for the benefit, of End User, (i) the amount of revenues
or profits earned or other value obtained by the use of Software, or the amount of use of the Software, (j) End User’s
modification of the Software, (k) the combination, operation, or use of the Software with other software, products or
items, (l) End User’s failure to install or have installed changes, revisions or updates as instructed by Nortel, or
(m) improper use of the Software or use outside the scope of the Licensed Use.

SOFTWARE.

Software Communication System v1.0 2007 Nortel

5. Limitation of Liability/Warranty. IN NO EVENT SHALL NORTEL OR ITS DIRECTORS, OFFICERS,

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EMPLOYEES, AGENTS, RESELLERS OR SUPPLIERS BE LIABLE FOR (A) DAMAGES BASED ON ANY THIRD PARTY

CLAIM

, EXCEPT AS SET FORTH IN SECTION ERROR! REFERENCE SOURCE NOT FOUND. (PATENTS AND COPYRIGHTS),

B) LOSS OF, OR DAMAGE TO, END USER’S RECORDS, FILES OR DATA, OR (C) INDIRECT, SPECIAL, INCIDENTAL,

(

PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS, SAVINGS, REVENUE, DATA, OPPORTUNITY OR

REPUTATION

.

LOSS

, EVEN IF NORTEL OR ITS RESELLERS ARE INFORMED OF THE POSSIBILITY OF SUCH DAMAGES O

In no event shall Nortel or any of its directors, officers, employees, agents, resellers or suppliers be liable to End
User for more than the amount of any actual direct damages suffered by the End User, up to a maximum of the
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shall limit or exclude any liability to the extent that the same cannot be excluded or limited according to the
governing law of this Agreement.

ORTEL, ITS RESELLERS AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS AND

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IMPLIED
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THE LIKE

, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS CONCERNING QUALITY,

, AND FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THE SOFTWARE IS PURCHASED BY END

USER FROM AN AUTHORIZED NORTEL RESELLER, THE EXPRESS WARRANTIES FOR SOFTWARE DESCRIBED IN
SECTION ERROR! REFERENCE SOURCE NOT FOUND. (LIMITED WARRANTY) AND SECTION ERROR! REFERENCE

SOURCE NOT FOUND

WARRANTIES

SEPARATE AGREEMENT

, IF ANY, WILL BE THOSE GRANTED TO END USER BY THE AUTHORIZED NORTEL RESELLER IN A

. (PATENTS AND COPYRIGHTS) SHALL NOT APPLY, AND END USER’S SOLE EXPRESS

.

6. Government End Users. This provision applies to all Software and Documentation purchased directly o

indirectly by or on behalf of the United States Government. All Software and Documentation provided under this
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7. Use of Software in the European Community. This provision applies only if this License authorizes End
User to use the Software within a country in the European Community. The Software Directive enacted by the
Council of European Communities Directive dated 14 May, 1991, will apply, including in relation to an
examination of the Software to facilitate interoperability solely to the extent permitted under the Directive and
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of any such intended examination of Software acquired for use within the European Community, and may procure
support and assistance from Nortel.

8. Confidentiality. “Confidential Information” means the Software, the Documentation, and any other

information that is designated at the time of disclosure as confidential (or like designation), that is disclosed in
circumstances of confidence, or that would be understood by End User, exercising reasonable business judgment, as

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written agreement with such party sufficient to require that party to treat Confidential Information in accordance

2007 Nortel Software Communication System v1.0

Nortel Software License

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written agreement with such party sufficient to require that party to treat Confidential Information in accordance
with this License. End User may disclose Confidential Information to the extent required by law or court order.
However, End User must give Nortel prompt notice sufficient to enable Nortel to make a reasonable effort to

revent such disclosure or to obtain a protective order, and must provide such reasonable assistance as may be
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obligation of confidentiality. The obligations set forth herein shall survive notwithstanding any termination of this
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Confidential Information, or return to Nortel or its authorized resellers all the Software, Documentation, other
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of Liability/Warranty), Section 6 (Government End Users), Section 8 (Confidentiality), Section 10 (Export and Re­export) and Section 13 (Choice of Laws).

10. Export and Re-export. If End User is authorized by this License to export the Software o
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rior written consent and any attempt to do so is void.

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e enforced to the maximum extent allowable by law.

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ortel and End User and, except as specified in the preamble regarding existing purchase agreements, supersedes all

rior agreements and communications between the parties or any other documentation pertaining to the subjec
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y Nortel.

Software Communication System v1.0 2007 Nortel

Table of Contents

Introduction 1

Conventions 1
Support services 1

Before you begin 2

Verify hardware requirements 2
Establish server addresses 3
Common configurations 4
Prepare installation worksheets 6
Verify browser requirements 7

Installing a new Software Communication System 8

No HA System installation 9
HA System installation 13

Disaster recovery 23

Verifying proper configuration of a new system 23

Appendix A: Command line access 25
Appendix B: Advanced DNS 26

2007 Nortel Software Communication System v1.0 Page 1

Page 2 Software Communication System v1.0 2007 Nortel

Introduction

This guide describes how to install and configure your Software Communication System (SCS). This guide contains the following
topics:

• Before you begin: see page 2

• Installing a new Software Communication System: see page 8

• Disaster recovery: see page 23

The intended audience for this guide is SCS system administrators and network engineers.

Conventions

This guide uses the following conventions to present information:

Format Means

Courier font Type the command or value as shown.

Enter Press the keyboard Enter key to run the command.

Spacebar Press the keyboard Spacebar to run the command.

Shift Press and hold the keyboard Shift key to run the command.

example.com or
business.com

bold font Click the indicated button, menu command, or link.

Tab Press the keyboard Tab key to run the command.

Representative of your domain name.

Conventions

Support services

Contacting Nortel

For response from Nortel Support, visit the Support section of www.nortel.com.

To contact Nortel Support by phone, call toll free 1-800-4Nortel (1-800-466-7835).

2007 Nortel Software Communication System v1.0 Page 1