Nortel RLC Installation And Administration Manual
555-8421-210
Reach Line Card
Installation and Administration Guide
Product release 1.6 Standard 4.0 June 2005
Reach Line Card
Installation and Administration Guide
Product release: 1.6
Publication number: 555-8421-210
Document release: Standard 4.0
Date: June 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, Unified Networks, Meridian 1 PBX, Communication Server
1000 (CS 1000), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. CallParrot is a trademark of TelStrat
International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.
Publication history
June 2005
January 2005
July 2004
October 2001
September 2001
March 2000
This is the Standard 4.0 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.6.
This is the Standard 3.1 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.5.
This is the Standard 3.0 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.5.
This is the Standard 2.1 issue of the Reach Line Card
Installation and Administration Guide. This issue adds
support for Remote Gateway 911x series units and Digital
Telephone Internal IP Adapter (internal and external).
This is the Standard 2.0 issue of the Reach Line Card
Installation and Administration Guide. This issue adds
support for Remote Gateway 911x series units and Digital
Telephone Internal IP Adapter (internal and external).
This is the Standard 1.0 issue of the Reach Line Card
Installation and Administration Guide.
RLC Installation and Administration Guide v
Publication history Standard 4.0
vi RLC Installation and Administration Guide
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii
Conventions used in this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
1 RLC description 1
Product introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operational characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to use this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Physical features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PBX hardware compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Communications system and software requirements . . . . . . . . . . . . . . . 5
LED indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
DSP application modules (NTDR73xx) . . . . . . . . . . . . . . . . . . . . . . . . 10
RLC cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote unit capacity on RLCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Meridian digital telephone compatibility. . . . . . . . . . . . . . . . . . . . . . . 16
Adjustable QoS using QoS Transitioning Technology . . . . . . . . . . . . . 19
Port sharing options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multiple security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Packet voice processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Trunk options for Reach Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dial-up trunking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bandwidth allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
RLC Installation and Administration Guide vii
Contents Standard 4.0
How the RLC works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
RLC processing modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9150 call scenario 1: host-controlled—internal corporate call . . . . . 30
9150 call scenario 2: host-controlled—external corporate call . . . . . 32
9150 call scenario 3: locally controlled—local call . . . . . . . . . . . . . . 34
911x call scenario 1: host-controlled—internal corporate call. . . . . . 36
911x call scenario 2: host-controlled—external corporate call . . . . . 38
911x call scenario 3: locally controlled—local call . . . . . . . . . . . . . . 40
Environmental requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9150 units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Remote Gateway 911x series and
Digital Telephone IP Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Administration software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Administration PC connection options . . . . . . . . . . . . . . . . . . . . . . . . 45
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . 45
Command line interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
2 Planning for RLC installation 47
Preinstallation preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Planning for your remote service needs. . . . . . . . . . . . . . . . . . . . . . . . 48
Installation planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deployment planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Taking inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System resources management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Host connection management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Online/offline schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configurable security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Trunks and dialing plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Administering multiple nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 70
Planning for future growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Adding DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
viii RLC Installation and Administration Guide
June 2005 Contents
Deployment options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Port and station assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Implementing PSTN mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Implementing Voice over IP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Implementing QoS Transitioning Technology . . . . . . . . . . . . . . . . . . . 75
3 Installing the RLC 77
General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Electrostatic discharge safety precautions. . . . . . . . . . . . . . . . . . . . . . 78
Required installation tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Required tools for hardware installation . . . . . . . . . . . . . . . . . . . . . . . 79
Required tools for software installation or upgrade . . . . . . . . . . . . . . 79
Unpacking and inspecting the equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Installing DSP application modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Determining how many DSP application modules to add . . . . . . . . . . 81
Handling DSP application modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing DSP application modules . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Identifying the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
RLC Multi-I/O cable–Basic (NTDR79xx) . . . . . . . . . . . . . . . . . . . . . . 84
RLC Multi-I/O cable–Enhanced (NTDR80xx). . . . . . . . . . . . . . . . . . . 85
Installing the Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Installing an RLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting the cables to an RLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Indications of proper installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Indications of proper cable connections . . . . . . . . . . . . . . . . . . . . . . . 89
Installing Configuration Manager software . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using the Configuration Wizard to perform initial configuration . . . . . . . . . 92
What you can configure with the Configuration Wizard . . . . . . . . . . . 92
Starting Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Establishing a serial connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Performing configuration with the Configuration Wizard. . . . . . . . . . 96
Testing the network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Check host site connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
RLC Installation and Administration Guide ix
Contents Standard 4.0
4 Configuring the host PBX for the RLC 107
Configuring the host trunk for a Remote Gateway 9150 unit. . . . . . . . . . . . 108
ISDN PRI configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
ISDN BRI configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring an RLC slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Understanding port relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Functionality provided by the various port types . . . . . . . . . . . . . . . 110
Configuring remote and network ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Remote port configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Network port configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
PBX trunks and RLC network ports. . . . . . . . . . . . . . . . . . . . . . . . . . 117
How the remote and network ports work together. . . . . . . . . . . . . . . 119
CS 2100 configuration requirements . . . . . . . . . . . . . . . . . . . . . . . . . 119
5 Using Configuration Manager 125
What is Configuration Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Starting and viewing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . 127
Configuration Manager description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Parts of the Configuration Manager screen . . . . . . . . . . . . . . . . . . . 129
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
System tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Property sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Drop down boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Check boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Scroll boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Scroll bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Command buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Configuration files description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuration Manager: file operations diagram . . . . . . . . . . . . . . . 137
Types of files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Configuration Manager: file operations description. . . . . . . . . . . . . 140
Working with configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
When to use Configuration Manager file operations. . . . . . . . . . . . . 145
Creating a configuration file on the PC. . . . . . . . . . . . . . . . . . . . . . . 146
Opening a configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Uploading a configuration to a unit . . . . . . . . . . . . . . . . . . . . . . . . . 147
Downloading a configuration from a unit . . . . . . . . . . . . . . . . . . . . . 147
Selecting the device type for offline configuration . . . . . . . . . . . . . . . . . . . 148
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June 2005 Contents
Logging on to a unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Default logon ID and password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Connection history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Auto logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Logging on to a unit using the connection history. . . . . . . . . . . . . . . 150
Logging on to a unit using Telnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Logging on to a unit using the serial port . . . . . . . . . . . . . . . . . . . . . 156
Logging off of the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using the Remote Connection command . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Performing a system restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
When to perform a restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . 161
Performing a system restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Performing a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Closing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Uninstalling the Configuration Manager software . . . . . . . . . . . . . . . . . . . . 164
6 Configuring the RLC 165
Using the XConnect command for PBX maintenance from a
remote site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Connecting to the host PBX’s SDI port from a remote site . . . . . . . . 166
RLC system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Voice Activity Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Jitter Buffer target depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Advanced configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
DN Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Configuring the RLC system information . . . . . . . . . . . . . . . . . . . . . 173
Understanding the IP interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Reach Line Card position in your IP network . . . . . . . . . . . . . . . . . . 179
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Configuring the IP addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Prioritizing voice traffic over shared networks . . . . . . . . . . . . . . . . . 185
RLC port configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Configuring an RLC port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Remote connection configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Modem options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
IP connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
PSTN configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Special configuration for Callback for PSTN . . . . . . . . . . . . . . . . . . 203
Minimum call duration timers and Idle timers . . . . . . . . . . . . . . . . . 203
Configuring remote connection settings . . . . . . . . . . . . . . . . . . . . . . 204
RLC Installation and Administration Guide xi
Contents Standard 4.0
Configuring QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
QoS transition recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
More information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
How the online/offline table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Online/offline configuration example . . . . . . . . . . . . . . . . . . . . . . . . 216
Online/Offline table overrides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Multiple offline periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
How the remote site goes online . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Online/Offline table configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Configuring an Online/Offline Table . . . . . . . . . . . . . . . . . . . . . . . . . 220
Caller ID configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Configuring Caller ID information . . . . . . . . . . . . . . . . . . . . . . . . . . 223
DSP configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Module identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Device configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Configuring DSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
7 Administration 237
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Changing the Configuration Manager password . . . . . . . . . . . . . . . 238
Changing the RLC password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Storing backup configuration files. . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Creating the backup file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Uploading a configuration file over the IP network . . . . . . . . . . . . . 244
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Changing the size of RLC logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Clearing logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
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June 2005 Contents
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Trunk Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Caller Info Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
VCT Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Hardware Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 268
Ethernet Interface Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Device Information Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
PSTN Error Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Verifying the firmware and software version. . . . . . . . . . . . . . . . . . . . . . . . 287
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Verifying the firmware version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Determining the current firmware and software versions . . . . . . . . . 288
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 291
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 291
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Upgrading the RLC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 294
Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 298
8 Troubleshooting 299
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 300
Reach Line Card LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
What to do if the LEDs do not display correctly . . . . . . . . . . . . . . . . 302
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
QoS testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Using Configuration Manager PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 314
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
RLC Installation and Administration Guide xiii
Contents Standard 4.0
PSTN connectivity testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Performing PSTN connectivity testing. . . . . . . . . . . . . . . . . . . . . . . . 321
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Responding to a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Inoperative hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
A Planning forms 327
Completing the RLC forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Connection Information—16 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Connection Information—32 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Online/Offline Table Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
System expansion worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
B Sample configuration files 351
Example of a network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Sample configuration printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Configuration recommendation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Network diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Voice port configuration on the Meridian 1 PBX. . . . . . . . . . . . . . . . . . . . . 354
Data port configuration for 9150 on the Meridian 1 PBX . . . . . . . . . . . . . . 356
Data port configuration for 911x on the Meridian 1 PBX . . . . . . . . . . . . . . 358
Voice port configuration on the CS 2100 PBX . . . . . . . . . . . . . . . . . . . . . . 360
Data port configuration for 9150 on the CS 2100 PBX . . . . . . . . . . . . . . . . 362
Data port configuration for 911x on the CS 2100 PBX . . . . . . . . . . . . . . . . 365
RLC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Remote Gateway 9150 unit configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Remote Gateway 911x series unit configuration . . . . . . . . . . . . . . . . . . . . . 374
C Pin-out tables for RLC Multi-I/O cables 377
Reading the tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
RLC Multi-I/O cable–Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
RLC Multi-I/O cable–Enhanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
xiv RLC Installation and Administration Guide
June 2005 Contents
Glossary 387
Fields index 417
Index 421
RLC Installation and Administration Guide xv
Contents Standard 4.0
xvi RLC Installation and Administration Guide
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii
RLC Installation and Administration Guide xv
About this document Standard 4.0
About this guide
The Reach Line Card Installation and Administration Guide (NTP 555-8421-
210) is for telecom and data network managers and administrators who plan,
install, and manage corporate telecommunications and data networks. This
guide contains the following information:
a detailed description of the Reach Line Card (RLC)
procedures necessary to properly install, configure, and manage the RLC in
a host PBX
necessary configuration for the host PBX
troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
basic telecommunications terminology
basic networking terminology
PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the RLC as a part of your Nortel remote services network. Review
this guide before beginning RLC installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.
xvi RLC Installation and Administration Guide
June 2005 About this document
Product overview
Nortel is pleased to announce the Reach Line Card (RLC). The Reach Line Card
Installation and Administration Guide provides information on how to configure
and maintain your RLC.
A standard RLC works with multiple remote service options to provide
Meridian 1, Communication Server 1000 (CS 1000), or Communication Server
2100 (CS 2100) PBX functionality to telephones at one or more remote sites.
These sites can be any distance from the host PBX. The RLC is compatible with
Remote Gateway 911x series and 9150 units, and Digital Telephone IP Adapter
units.
Currently, only Meridian 1 and CS 1000 PBXs support Remote Gateway 911x
series and Digital Telephone IP Adapters. CS 2100 PBXs do not support Remote
Gateway 911x series or Digital Telephone IP Adapters at Remote Gateway 9100
Series product release 1.6.
An RLC does not require external components at the host PBX location. Simply
install the RLC in place of a standard Nortel Extended Digital Line Card
(XDLC) and configure it as if it served locally connected telephones. Channels
that you do not need for remote service telephones can connect to local
telephones. In this way, all channels of the RLC can provide service to your
corporate telecommunications network.
To identify and locate documentation for the other elements of your Meridian
network, refer to “Related information products” on page xxii.
RLC Installation and Administration Guide xvii
About this document Standard 4.0
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering the RLC:
Microsoft Windows
software installation
network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
basic administration of a Meridian 1, CS 1000, or CS 2100 PBX (telephone
set and XDLC configuration)
characteristics and principles of XDLC operation
PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
digital telephone set configuration
ISDN PRI configuration
trunk configuration
PBX configuration
PBX maintenance (SDI operation)
knowledge of RS-232 signaling
xviii RLC Installation and Administration Guide
June 2005 About this document
Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
data link (Layer 2 of the OSI model)
— IP protocol
— routing
network (Layer 3 of the OSI model)
— addressing
— traffic analysis and provisioning
— configuration
Voice over IP concepts
RLC Installation and Administration Guide xix
About this document Standard 4.0
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions that require you to use a procedure or command.
ATTENTION!
.
Provides information essential to the completion of a task.
CAUTION
Risk of data loss or equipment damage
Cautions you against unsafe practices or potential hazards, such as
equipment damage, service interruption, or loss of data.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect
→ Logon Unit → Telnet .
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
performing an online configuration (connected to a node by serial port or
Telne t)
performing an offline configuration (not connected to a node)
xx RLC Installation and Administration Guide
June 2005 About this document
Example
Getting there RLC → Configuration Manager → IP Configuration
The long instruction for this example is as follows:
1 Do the following:
IF THEN
you are performing an offline
configuration,
you are performing an online
configuration,
2 In the left pane, click on the plus sign (+) beside Configuration Manager to
expand the node list.
3 Click on IP Configuration.
Result: The IP Configuration property sheet for the RLC displays in the
right pane.
PBX terminology
Throughout this guide, the term “host PBX” refers to any of the following
Nortel PBX platforms:
Meridian 1 PBX
CS 1000
CS 2100
select the device type as described in
“Selecting the device type for offline
configuration” on page 125.
connect to, and then log on to the node
as described in “Logging on to a unit” on
page 126.
RLC Installation and Administration Guide xxi
About this document Standard 4.0
Related information products
This section lists sources for additional information related to the RLC. You can
order printed documentation and the CD-ROM from your Nortel distributor.
You can also download the documentation in Portable Document Format (PDF)
from the Nortel website. To locate these documents, click on the Technical
Documentation link at the following website:
www.nortel.com
Note: The information available on the website may supersede the information
provided on the CD-ROM.
For further details, refer to Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102).
Printed documents
The following documents provide additional information on the RLC and other
elements of a Remote Gateway 9100 Series system:
Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103)
The Engineering Guidelines, written for the installer/administrator, describe
how a Remote Gateway 9100 Series system integrates with existing
telecommunications and data networks. This document helps you to ensure that
your networks are prepared for Remote Gateway 9100 Series.
Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102)
The Release Notes, written for the installer/administrator, describe the features
and known problems for the different elements of a Remote Gateway 9100
Series system. This document contains information pertaining to the Reach Line
Card (RLC), the Remote Gateway 9150 unit, Remote Gateway 911x series units,
and Digital Telephone IP Adapter units.
xxii RLC Installation and Administration Guide
June 2005 About this document
Remote Gateway 9150 Installation and Administration Guide
(NTP 555-8421-215)
The Remote Gateway 9150 Installation and Administration Guide, written for
the installer/administrator, describes how to install, configure, and manage the
Remote Gateway 9150 unit.
Remote Gateway 911x Installation and Administration Guide (NTP
555-8421-220)
The Remote Gateway 911x Installation and Administration Guide, written for
the installer/administrator, describes how to install, configure, and manage
Remote Gateway 911x series units.
Digital Telephone IP Adapter Installation and Administration Guide
(NTP 555-8421-211)
The Digital Telephone IP Adapter Installation and Administration Guide,
written for the installer/administrator, describes how to install, configure, and
manage Digital Telephone IP Adapter units.
CD-ROM
A Remote Gateway 9100 Series Product CD-ROM is available containing the
documentation in Portable Document Format (PDF), firmware, and Remote
Gateway 9100 Series Configuration Manager software.
RLC Installation and Administration Guide xxiii
About this document Standard 4.0
xxiv RLC Installation and Administration Guide
Chapter 1
RLC description
In this chapter
Product introduction 2
Operational characteristics 19
How the RLC works 28
Environmental requirements 42
Power requirements 43
Administration software 45
RLC Installation and Administration Guide 1
RLC description Standard 4.0
Product introduction
The Reach Line Card (RLC) emulates a standard Extended Digital Line Card
(XDLC) and provides Private Branch Exchange (PBX) functionality for
telephones at remote locations. The RLC supports up to 20 remote devices (with
a limit of eight Remote Gateway 9150 units for a single RLC). The total number
of simultaneous telephone calls cannot exceed the total number of RLC ports in
the host PBX. The RLC supports the following devices:
Remote Gateway 9110
Remote Gateway 9115
Remote Gateway 9150
Digital Telephone Internal IP Adapter
Digital Telephone External IP Adapter
You can configure each port on the RLC as if telephones were locally connected
to a standard XDLC. Existing digital trunks (PRI) or an integrated 10BaseT
Ethernet interface (Voice over IP) carry voice and signaling traffic as packets.
Note: The RLC defaults to a half-duplex 10BaseT Ethernet connection. You can
configure a full-duplex 10BaseT Ethernet connection through Configuration
Manager. When you configure a full-duplex 10BaseT Ethernet connection, the
RLC's Ethernet collision LED remains on solid (constantly lit). This does not
indicate collisions on the segment, but that Full duplex is enabled. In addition,
when you enable full-duplex Ethernet, you must also set the corresponding port
on the connected switch to 10 FULL Duplex. Remote Gateway 9100 Series
products do not support Auto negotiation of the Ethernet interface.
You can upload RLC firmware through a customer-provided Trivial File
Transfer Protocol (TFTP) server installed on the administration PC, through a
10BaseT Ethernet connection.
2 RLC Installation and Administration Guide
June 2005 RLC description
Physical features
The 16-port version of the RLC (NTDR68xx) provides service for up to 16
telephones. At the host location, install a 16-port RLC in an IPE shelf of the host
PBX, or the Meridian 1 PBX 11C – Cabinet of a Meridian 1 PBX.
The 32-port version of the RLC (NTDR70xx or NTDR71xx) provides service
for up to 32 telephones. At the host location, install a 32-port RLC in an IPE
shelf of the host PBX, or the Meridian 1 PBX 11C – Cabinet of a Meridian 1
PBX.
PBX hardware compatibility
The following sections list the RLC’s PBX requirements.
Meridian 1 PBX
The RLC is compatible with the following Meridian 1 PBX systems:
Meridian 1 PBX 11, 11C – Cabinet, 11C – Chassis, 11E, 51C, 61C, 71C,
and 81C
The RLC is compatible with the Meridian 1 PBX 11C – Chassis with the
following limitations:
— The 16-port RLC is supported in slots 1—3 in the main chassis.
— The 16-port RLC is supported in slots 7—10 in the expander chassis.
— The 32-port RLC is supported in slots 1 or 2 in the main chassis, with a
maximum of one RLC.
— The 32-port RLC is supported in slots 7, 8, or 9 in the expander chassis,
with a maximum of two RLCs.
Note: Since the 32-port RLC requires two backplane connections, it cannot
be assigned to slot 10, because this slot provides only one backplane
connection.
Older Meridian 1 PBX systems that are upgraded with IPE modules
Note: NT8D37AA IPE cabinets utilize split-slot wiring. If you have one of these
cabinets, your RLC can only reside in slots 0, 4, 8, and 12 without rewiring the
cabinet. To use any other slot, you need to rewire part of the IPE backplane
using cable NT8D81AA (A0359946). Refer to the Meridian 1 PBX System
Installation and Maintenance Manual (NTP 553-3001-210) for details.
RLC Installation and Administration Guide 3
RLC description Standard 4.0
CS 1000
To obtain the RLC requirements for CS 1000 PBXs, contact your Nortel
distributor.
CS 2100
The RLC’s required packages for CS 2100 PBXs are as follows:
X11 packages 0 and 121 contain all the four required Classes of Service.
— Package Number 0 (Basic Call Processing Package) includes FLXA,
VCE, and WTA.
— Package Number 121 (Station Camp-on) includes CPTA.
The following four feature sets of release 25.30 include both packages:
— NTSK11CQ: Meridian 1 PBX 11C General Business Feature Set
— NTSK11DQ: Meridian 1 PBX 11C Enhanced Business Feature Set
— NTSK11EQ: Meridian 1 PBX 11C Enterprise Business Feature Set
— NTSK11FQ: Meridian 1 PBX 11C nas/vns Feature Set
IPE vs. Meridian 1 PBX 11
You can purchase 32-port RLCs for both IPE shelves and Meridian 1 PBX 11
cabinets. Because the dimensions of card slots in IPE shelves and Meridian 1
PBX 11 cabinets differ slightly, Nortel offers two varieties of the 32-port RLC.
Each variety has its own order code, as outlined in the following table:
Destination Order code
IPE shelf NTDR70xx
Meridian 1 PBX 11 cabinet NTDR71xx
Regardless of order code, the motherboard of the 32-port RLC is the same
circuit pack that is used for the 16-port RLC. The illustration on page 6 shows
the circuit pack. The RLC motherboard conforms to the Common Features
Specification for IPE line cards.
4 RLC Installation and Administration Guide
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