Nortel Norstar ICS User Manual

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Norstar ICS
Telephone Feature Guide

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About this guide

Use this guide as a quick reference for accessing the features of your telephone. Your
system administrator will inform you if any of these features are not available for your
telephone.

Buttons

This guide uses the 7316E digital phone button icons. The table below shows which
buttons to use on the different types of Nortel Networks telephones.

Button Name Digital phones/

Digital Mobility phones

Feature ≤ ƒ

Hold ≥ or ≥ or ˙ or ≥

Volume Control √ √

Release
Onhook/Offhook

* 7000/7100 digital phones: Features not supported or different action required
^ Digital Mobility phones: Features not supported or different action required

® ®

≥

R

Legacy telephones

Telephone features

Background Music

^ (not avail.)

Button Inquiry

*^ (shows DN)

Call Duration ≤‡‡

Call Forward ≤› Cancel ≤£›

Call Park ≤‡›

≤°fl Cancel ≤£°fl

Listen to music (provided by your office) through your telephone
speaker when you are not on a call.

≤•‚

Check what is programmed on any button. Use when labeling
buttons.

Briefly display the approximate length of your current or most recent
call.

Send your calls to another telephone in your system.

Put a call on hold so that it can be picked up from any telephone in
your system. The display shows a three-digit retrieval code.

To retrieve a parked call from a telephone, press an intercom button
and dial the retrieval code.

*Lift the handset/go off-hook and dial the retrieval code.

1

Call Pickup

- directed

Call Pickup
group

Call
Queuing

Camp-on ≤°¤

Class of
service
password

Conference ≤‹

≤‡fl

Answer any ringing telephone.
Press ≤‡fl and dial the DN number for the ringing telephone.

≤‡fi

Answer a call that is ringing at another telephone in your pickup group.
The external call that has been ringing longest is answered first.

≤°‚⁄

Answer the next call. If more than one call is waiting, priority is given
to incoming external calls over callback, camped, or transferred calls.

Re-route a call to another telephone even if all its lines are busy.
Press ≤°¤, then dial the extension number of the receiving

telephone.

≤fl°

Change the dialing filters on a line or telephone, or gain external
access to your system. Dialing filters determine which numbers you
can dial.

Press ≤fl° and enter a password provided by your system
administrator to change your class of service.

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹.

5. Press the line or intercom button of the first held call (*^not required, call
connects automatically).

6. Press ® to end the conference call.

To remove yourself from a conference permanently
(unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some
external lines may not support this feature. See your system
administrator.)

To put a conference on hold:

Press ≥. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while
the other caller is on hold. To re-establish the conference, press
≤‹.

2

Conference
continued

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect,
then press
caller to resume your conversation.

To independently hold two calls:

Press the line or intercom button of the first caller, then press ≥.
The second caller is automatically put on hold. To re-establish the
conference, retrieve one call from hold, press ≤‹, then retrieve
the second call from hold.

Dialing modes

^ (set-based)

≤•°¤

Choose one of three methods of dialing.

1. Press ≤•°¤.

2. Press £ to select the mode.

3. Press ≥ to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is
always available, even when another dialing mode is selected.)

Automatic Dial: Dial the number without choosing a line button first.
Your prime line is automatically selected for the call.

Pre-Dial: Dial the number, then press a line button to place the call.
Edit the number by pressing √ before placing the call.

Do Not Disturb

≤°fi Cancel ≤£°fi

When you are not on a call prevent all incoming calls, except priority
calls, from ringing at your telephone. When you are on a call, block an
incoming priority call.

Group Listening

*^ (not avail.)

≤°‚¤ Cancel ≤£°‚¤

Use both the handset and speaker while you are on a call. To avoid
electronic feedback, keep the handset away from the speaker during
the call, and press ®to hang up.

Hold ≥

Temporarily suspend a call.
To retrieve a held call, press the line button for the held call.
*^ (Press Hold/Recall)

Exclusive Hold ≤‡· or ≤ ≥
Temporarily suspend a call and prevent other telephones from picking

it up.

Last Number

Redial

≤fi

Automatically redial the last external telephone number that you
dialed.

®. Press the line or intercom button of the remaining

3

Language Choice

≤•fi‚⁄ Select Primary Language for the telephone display.
≤•fi‚¤ Select Alternate Language for the telephone display.
≤•fi‚‹
≤•fi‚›

Select Alternate Language 2 for the telephone display.
Select Alternate Language 3 for the telephone display.

^This feature sets the system-based prompts. Use the handset menu to
set the set-based prompts.

Line pools

*^ (no
intercom key)

≤fl›

With a line pool, telephones can share several lines for making calls.

1. Press ≤fl› or an intercom button.

2. Enter a line pool access code. (See your system administrator for
a list.)

Line Redirection

*^ (not avail.)

≤°› Cancel ≤£°›

Send calls arriving on an external line to another telephone outside
your system. (Some external lines may not support this feature. See
your system administrator.)

Link ≤‡⁄

Generate a Link signal ‹ to access a PBX or other host exchange.

Long Tones ≤°‚°

Generate a tone for as long as you hold down a button. This is used
to communicate with devices like fax or answering machines. Long
tones are in effect only for your current call.

^ (static three-second tone per button press)

Messages ≤⁄ Cancel ≤£⁄

Send a message to another telephone within your system.

To view and reply to your messages:

1. Press ≤flfi.

2. Press • and £ to view your message list.

3. Press ‚ to call the person who left you the message.

To erase a message:

1. Press ≥ while viewing a message.

Moving line buttons

*^ (not avail.)

≤•°⁄

Change the position of your line or hunt group buttons.

1. Press ≤•°⁄.

2. Press the line button that you want to move.

3. Press the button that you want to move the line to.

4. Press ®. The two buttons are exchanged.

5. Update the button label strip on your telephone.

Line buttons cannot be exchanged with intercom, answer or handsfree
buttons.

4

Name and number blocking

Page

*^ (cannot
receive pages)

≤°⁄· Cancel ≤£°⁄·

Block the outgoing name and/or number on a per-call basis.

1. Press ≤°⁄·.

≤fl‚ and the code (1 to 3) and zone
(Zones 0 to 6 on Modular ICS and zones 1 to 3 on Compact ICS)

Make a page announcement through either the internal (code 1) or
external (code 2) speakers, or both (code 3). Zone 0 on the Modular
ICS pages all zones.
Page announcements are programmed to timeout after a pre-selected
amount of time which is set by your system administrator.

Internal page ≤fl⁄ and zone
Make a page announcement to all, or to a specific group of telephones,

through the telephone speakers.

External page ≤fl¤

Make a page announcement through an external loudspeaker system.

Internal and external page ≤fl‹ and zone

Make a page announcement through both your telephone speakers
and an external loudspeaker system.

Pause ≤‡°

Program a 1.5-second delay

›, into an external autodial sequence.

For pulse dialing: • also inserts a 1.5-second delay.

Priority Call

*^(ringing call)

≤fl·

Interrupt a person who is on a call.
A person on another call can press ≤°fi (Do Not Disturb) to block

priority calls.

Privacy ≤°‹

Change the privacy setting for an external line.
If a line normally has privacy, this permits another telephone that

shares the line to join your call by selecting the active line.
If a line normally has privacy disabled, this prevents another telephone

that shares the line from joining your call by selecting the active line.
The privacy setting is re-established once you end your call or when
you enter the Privacy feature code again.

Ring Again ≤¤ Cancel ≤£¤

Monitor a busy or unanswered telephone, or a busy line pool within
your system. Ring Again signals you to call back when the telephone
or line pool becomes available.

Ring volume

^ (set-based)

≤•°‚

Make your telephone ring so that you can adjust the volume. You can
also adjust the volume any time your telephone rings.

5

Run/Stop ≤•·

Store more than one autodial number or external carrier feature code
on one memory button by inserting a break point fl between numbers
or codes.

The first press of the button dials the first number or code; the next
press dials the next number or code. You can program up to four
numbers or codes separated by break points.

Saved Number Redial

≤fl‡

Save a number to redial later. Enter the code while you are on a call
that you have dialed to save the number. Enter the code when you are
not on a call to redial the saved number.

Service Schedules

Show service schedules ≤°‡‚
Display the modes that have been turned on at a designated control

set.

Ringing service
≤°‡⁄ Cancel ≤£°‡⁄

Turn on one of six schedules for alternative ringing/call answering
arrangements from a designated control telephone.

Restrictions service
≤°‡¤ Cancel ≤£°‡¤

Turn on one of six services for restrictions on particular lines or
telephones from a designated control telephone. You will be required
to enter a password.

Routing services
≤°‡‹ Cancel ≤£°‡‹

Turn on one of six services for routing on particular lines or telephones
from a designated control telephone. You will be required to enter a
password.

Silent monitoring

*^(not avail.)

≤•fifi‚

If your two-line telephone has been designated as a supervisor
telephone, use this code to start monitoring members of a hunt group.

1. Press ≤•fifi‚.

2. Enter the SM password provided by your system administrator.

3. Enter the local (DN) of the Hunt group telephone you want to
monitor.

Note: If the telephone does not have a current call, or if the call is an
internal call, you will not be able to monitor the call.

6

Speed Dial ≤‚

Dial an external telephone number using a three-digit code.
There are two types of speed dial codes: system (001 to 255)

and user (256 to 279).
System speed dial codes can be used from any display telephone in

the system. They are assigned by your system administrator.
User speed dial codes are used exclusively at your telephone.

To make a call using a speed dial code:

1. Press ≤‚.

2. Enter the three-digit code for the number.

To program user speed dial numbers:

1. Press ≤•›.

2. Enter a three-digit code from 256 to 279.

3. Specify an external line by pressing a line or intercom button or by
entering a line pool. If you do not specify the line, the system
automatically chooses a line for the call.

4. Dial the telephone number you want to program (up to 24 digits).

5. Press ≥.

6. Record the code and the number you have just programmed.

You cannot program user speed dial numbers while someone else is
programming your system. Codes you enter can be overridden by
your system administrator.

Static time and date

Time & date ≤°‚‹

Transfer ≤‡‚

≤°‚fl Cancel ≤£°‚fl

Change the first line of the display to the current time and date.
^(Automatic change for Daylight Savings Time is not supported)

Briefly display the time and date while you are on a call.

Send a call to another telephone within your system, or to an external
telephone. You may not be able to transfer a call on an external line to
an external telephone, depending on the capabilities of the lines.

1. Make or answer a call.

2. Press ≤‡‚.

3. Call the person you want to transfer the call to.

4. Stay on the line if you wish to speak to the person first.

5. Press ® to complete the transfer.

If an external call is transferred to a busy internal or network extension,
or is not answered after a few rings, the call automatically rings you
back.

7

Trunk Answer

Voice call

*^(ringing call)

Voice call deny

^ (not avail.)

Wait for dial tone

≤°‚‚

Answer an external call that is ringing on a line that has been placed
into a Ringing Service schedule from any telephone in your system.
This feature does not work for a private line.

≤flfl

Make a voice announcement or begin a conversation through the
speaker of another telephone without making the other telephone ring.

≤°° Cancel ≤£°°

Prevent your telephone from receiving voice calls. Do Not Disturb
(≤°fi) also prevents your telephone from receiving voice calls.

≤°‚›

Program in an external autodial number to cause the system to wait
to receive dial tone ‡ from another system before proceeding with the
dialing sequence.

Call Display Services

The following features are available only if you subscribe to Call Display services or to
special line services from your local telephone company.

Autobumping ≤°⁄fi Cancel ≤£°⁄fi

Have the system automatically delete the oldest log item from a full
Call Log, so that a new log item can be stored.

Call Information

Call Log ≤°⁄¤

≤°⁄⁄

Display the name, number or line name of a ringing or held call.
Press £ to move through the information displays.

*^ (not allowed if there is an active call or a held call and the handset
is the conference master; not allowed when there is a non-ringing
incoming call.)

Call Log displays use the following special characters:

1

(underline) identifies a new item

¯ identifies answered calls

§ identifies long distance calls
/ identifies that the information has been shortened

To view your Call Log:

1. Press • to view old items.
Press £ to view new items.
Press ‚ to return to the last viewed item.

2. Press £ and • to move through your items.

3. Press √ to view more information on an item.

8

Call Log continued

To erase a Call Log entry:

Press ≥ while viewing an item.

To return a call from your Call Log:

1. Display the desired number on your telephone.

2. Edit the number, if required. You can add numbers for long
distance dialing or line pool access or remove numbers using
√.

3. Press a line button.

4. Lift the handset.

Call Log options

≤•°›

Select the type of calls that will automatically be stored in your Call
Log. Press £to see the next setting. Press ≥ to select the
displayed setting.

Call Log password

≤•°fi

Program a four-digit password for your Call Log. To remove a
forgotten password, see your system administrator.

Logit ≤°⁄‹

Store caller information for your current call in your Call Log.

Malicious Caller ID (MCID)

^(not supported
for this profile)

≤°·‡

Store caller information on the service provider system for last
external call.

This feature only works if your system uses ETSI ISDN lines. Check
with your system administrator. The code must be invoked within 30
seconds after the caller hangs up, and before you hang up.

9

Meridian and Norstar are trademarks of Nor tel Networks.
Meridian Norstar is manufactured by Nortel Networks.
This document is for use with Norstar ICS.

N0003128 Issue 02.1
Printed in Canada