Nortel Norstar ICS User Manual

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Norstar ICS Telephone Feature Guide

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About this guide

Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone.

Buttons

This guide uses the 7316E digital phone button icons. The table below shows which buttons to use on the different types of Nortel Networks telephones.

Button Name Digital phones/

Digital Mobility phones

Feature ≤ ƒ

Hold ≥ or ≥ or ˙ or ≥

Volume Control √ √

Release Onhook/Offhook

* 7000/7100 digital phones: Features not supported or different action required ^ Digital Mobility phones: Features not supported or different action required

® ®

≥

Legacy telephones

Telephone features

Background Music

^ (not avail.)

Button Inquiry

*^ (shows DN)

Call Duration ≤‡‡

Call Forward ≤› Cancel ≤£›

Call Park ≤‡›

≤°ﬂ Cancel ≤£°ﬂ

Listen to music (provided by your office) through your telephone speaker when you are not on a call.

≤•‚

Check what is programmed on any button. Use when labeling buttons.

Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold so that it can be picked up from any telephone in your system. The display shows a three-digit retrieval code.

To retrieve a parked call from a telephone, press an intercom button and dial the retrieval code.

*Lift the handset/go off-hook and dial the retrieval code.

Call Pickup

- directed

Call Pickup group

Call Queuing

Camp-on ≤°¤

Class of service password

Conference ≤‹

≤‡ﬂ

Answer any ringing telephone. Press ≤‡ﬂ and dial the DN number for the ringing telephone.

≤‡ﬁ

Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.

≤°‚⁄

Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls.

Re-route a call to another telephone even if all its lines are busy. Press ≤°¤, then dial the extension number of the receiving

telephone.

≤ﬂ°

Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial.

Press ≤ﬂ° and enter a password provided by your system administrator to change your class of service.

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹.

5. Press the line or intercom button of the first held call (*^not required, call connects automatically).

6. Press ® to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some external lines may not support this feature. See your system administrator.)

To put a conference on hold:

Press ≥. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press ≤‹.

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