Nortel NN43001-106 User Manual

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106

Document status: Standard Document version: 01.04 Document date: 27 July 2007

data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Reserved.

Revision History

July 2007

Standard 01.04. This document is up-issued for CR Q01692113 (revising the 500 Telephone Features and Bandwidth Management Support for Network Wide Virtual Ofﬁce chapters in Book 1) and CR Q01673602 (revising the Conference Warning Tone Enhancement chapter in Book 2).

June 2007

Standard 01.03. This document is up-issued for CR Q01447763, revising the Software Licenses chapter in Book 6.

June 2007

Standard 01.02. This document is up-issued for CR Q01648906, revising the Network Music feature implementation in Book 5.

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document is renamed Features and Services Fundamentals (NN43001-106) and contains information previously contained in the following legacy documents, now retired:

•

Features and Services: Book 1 of 3 (A to C) (553-3001-306B1)

•

Features and Services: Book 2 of 3 (D to M) (553-3001-306B2)

•

Features and Services: Book 3 of 3 (N to Z) (553-3001-306B3)

This document also includes the following updates:

• Corrections to Trunk Route Optimization - Before Answer on page 534 (Book 5) and to Trunk Route Optimization - Before Answer on page 540 (Book 5) to address CR Q01527854.

•

Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

4 Revision History

July 2006

Standard 17.00. This document is up-issued to reﬂect the following changes:

•

Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book

2), due to CR Q00926961.

•

Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2), due to CR Q00926961.

•

Addition of M3900 series digital telephone feature reference on pages 341, 342 of the Personal Directory chapter (Book 3), due to CR Q00926961.

April 2006

Standard 16.00. This document is up-issued to reﬂect the following changes:

• Addition of keycode commands for CP PIV on pages 595 to 610 (Book

2), due to CR Q01296486.

•

Addition of IPMG on CS1000E to the following: operating parameters on page 364 (Book 3); and LD 97 on page 379 (Book 3), due to CR Q01272524.

•

Additions to the following: Call Redirection by Day on page 848 (Book1); the CRDAY prompt on page 852 (Book 1); and Call Redirection by Time of Day on page 858 (Book 1), due to CR Q01297600.

•

Addition of Flexible Feature Codes to list on pages 371 to 376 of Flexible Feature Codes chapter (Book 2), due to CR Q01336199.

•

Correction to Message Intercept for Set Status Lockout on pages 982-983 (Book 2), due to CR Q01168852.

•

Correction to SECA001 alarm message on page 402 (Book 1), due to CR Q01223733.

January 2006

Standard 15.00. This document is up-issued to reﬂect the following changes in content:

•

Addition of Converged Ofﬁce feature on page 1247 (Book 1); changes to interactions with Call Forward All Calls on pages 647, 648, 721, 725 (Book 1), and 521 (Book 2), due to CR Q01200310.

•

Addition of IP Phones to supported sets referenced in Selectable Conferee Display and Disconnect on pages 667 to 700 (Book 3), due to CR Q01009956.

August 2005

Standard 14.00. This document is up-issued to support Communication Server 1000 Release 4.5.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

Revision History 5

September 2004

Standard 13.00. This document is up-issued for Communication Server 1000 Release 4.0.

October 2003

Standard 12.00. This document is issued to support Succession 3.0.

November 2002

Standard 11.00. This document is up-issued to support Meridian 1 Release

25.40 and Succession Communication Server for Enterprise (CSE) 1000,

Release 2.0. This is book 1 of a 3 book set.

January 2002

Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 1.1.

April 2000

Standard 9.00. This is a global document and is up-issued for Release

25.0x. Document changes include removal of: redundant content;

references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.

June 1999

Issue 8.00 released as Standard for Generic Release 24.2x.

October 1997

Issue 7.00. This is the Release 23.0x standard version of this document. Certain application-speciﬁc features have been removed from this document and have been placed in their appropriate Nortel Networks technical publications (NTPs). Automatic Call Distribution features can be found in Automatic Call Distribution Feature description 553-2671-110; Call Detail Recording features can be found in Call Detail Recording Description and formats 553-2631-100; Primary Rate Interface features can be found in International ISDN PRI Feature description and administration 553-2901-301; R2MFC and MFC features can be found in Multifrequency

Compelled Signaling 553-2861-100; and DPNSS1 features can be found in DPNSS1 Features and Services 553-3921-300.

August 1996

Issue 6.00. This is the Release 22.0x standard version of this document. The features Automatic Number Identiﬁcation, Automatic Trunk Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway have been incorporated into this document. Accordingly, the following Nortel Networks technical publications have been retired to reﬂect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100.

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

6 Revision History

December 1995

Issue 5.00. This is the Release 21.1x standard versionof this document.

July 1995

Issue 4.00. This is the Release 21 standard version of this document.

October 1994

Issue 2.0. This is the Release 20.1x soak version of the document.

July 1994

Issue 1.0. This is the Release 20.0x standard version of this document.

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Contents

How to get help 39

Getting help from the Nortel web site 39 Getting help over the telephone from a Nortel Solutions Center 39 Getting help from a specialist by using an Express Routing Code 39 Getting help through a Nortel distributor or reseller 40

Features and Software options 41 10/20 Digit ANI on 911 Calls 79

Contents 79 Feature description 79

Operating parameters 82 Feature interactions 82

Feature packaging 82 Feature implementation 84

Feature operation 85

10 digit ANI feature 79 20 digit ANI feature 79 II digit deﬁnition 80 CSN wireline calls format 80 CSN wireless calls format 80 Digit Display 81 911E (end-ofﬁce) call processing 81 911T (tandem) call processing 82

Task summary list 84

16-Button Digitone/Multifrequency Operation 87

Contents 87 Feature description 87 Operating parameters 89 Feature interactions 90

China - Flexible Feature Codes - Busy Number Redial 90 China - Flexible Feature Codes - Customer Call Forward 90 China - Flexible Feature Codes - Outgoing Call Barring 90

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Flexible Feature Codes 90 Group Hunt 90

Italian Central Ofﬁce Special Services 90 Feature packaging 90 Feature implementation 91

Task summary list 91 Feature operation 91

2 Mbps Digital Trunk Interface 93

Contents 93 Feature description 93 Operating parameters 93 Feature interactions 94

Periodic Pulse Metering 94

Pulsed E and M DTI2 Signaling 94 Feature packaging 94 Feature implementation 94

Task summary list 94 Feature operation 96

2 Mbps Digital Trunk Interface Enhancements 97

Contents 97 Feature description 97

Alarm Handling on Direct Inward Dialing Channels 97

Alarm Handling on Incoming Public Exchange/Central Ofﬁce

or Direct Inward Dialing Trunks 97 Call Clearance 98 Clock Synchronization 98 Direct Inward Dialing Call Offering 99 Disable Out-of-Service Alarm State 99 Fault Signal 99 Incoming Seizure 99 Outpulsing Delay 99 Release Control 99 Signal Recognition 99 64 Kbit Alarm Indication Signal Handling 100 Centre National des Études des Télécommunications

enhancement for trunks entering an alarm state 100 Centre National des Études des Télécommunications

enhancement for trunk cards exiting an alarm state 101

Operating parameters 102 Feature interactions 102 Feature packaging 102 Feature implementation 102 Feature operation 103

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2500 Telephone Features 105

Contents 105 Feature description 105 Operating parameters 105 Feature interactions 106

106 Feature packaging 106 Feature implementation 106 Feature operation 107

Call Forward All Calls 107 Speed Call Controller 109 Speed Call User 110 System Speed Call User 110 Permanent Hold 111

500 Telephone Features 113

Contents 113 Feature description 113 Operating parameters 113 Feature interactions 114

114 Feature packaging 114 Feature implementation 114 Feature operation 114

Call Forward All Calls 114 Speed Call Controller 115 Speed Call User 116 System Speed Call User 116 Permanent Hold 116

500/2500 Line Disconnect 119

Contents 119 Feature description 119

500/2500 Line Disconnect 119 500/2500 Line Disconnect for Outgoing Calls 121

Operating parameters 121

500/2500 Line Disconnect 121 500/2500 Line Disconnect for Outgoing Calls 122

Feature interactions 122

500/2500 Line Disconnect 122

500/2500 Line Disconnect for Outgoing Calls 122 Feature packaging 123 Feature implementation 124

Task summary list 124

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Feature operation 124

AC15 Recall: Timed Reminder Recall 125

Contents 125 Feature description 125 Operating parameters 125 Feature interactions 126

AC15 Recall: Transfer from Norstar 126

Access Restrictions 126

Attendant Clearing During Night Service (ACNS) 126

Attendant Console 127

Attendant Console - Call Key Lamp State and Display 127

Attendant Forward No Answer 127

Attendant Overﬂow Position 127

Attendant Secrecy 127

Call Hold, Permanent 127

Called Party Name Display 127

Conference 127

Digit Display 128

Network Attendant Service 128

Night Service Enhancements 128

Periodic Clearing 128

Recall to Same Attendant 128

Secrecy Enhancement 128

Series Calls 129

Slow Answer Modiﬁcation (SLAM) 129 Feature packaging 129 Feature implementation 129

Task summary list 129 Feature operation 130

Activate Timed Reminder Recall 130

Answer a Recall 132

AC15 Recall: Transfer from Meridian 1 135

Contents 135 Feature description 135 Operating parameters 136 Feature interactions 137

AC15 Recall: Transfer from Norstar 137

Authorization Codes 137

Autodial

Call Park 138

Call Detail Recording 138

Conference 138

Last Number Redial 137

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Digit Display 138

Redirection 138

Speed Call

Network Speed Call 138 Feature packaging 139 Feature implementation 139

Task summary list 139

Feature operation 141

AC15 Recall: Transfer from Norstar 143

Contents 143 Feature description 143 Operating parameters 144 Feature interactions 144

AC15 Recall: Timed Reminder Recall 145 AC15 Recall: Transfer from Meridian 1 145 Attendant Consoles 145 Break-in to Enquiry Calls 145 Call Detail Recording 145 Call Park 146 Call Trace 146 Call Trace Enhancement 146 Calling Party Control 146 Call Transfer 146 Conference 146 Dial Access to Group Calls 146 Digital Private Network Signaling System 1 (DPNSS1) Route Optimization 147 DPNSS1 Three-party Service 147 Incoming Call Indicator Enhancement 147 Initialize 147 MFC Signaling 147 Music 148 Periodic Pulse Metering 148 Radio Paging 148

Slow Answer Recall for Transferred External Trunks 148 Feature packaging 148 Feature implementation 148

Task summary list 148 Feature operation 150

Initiate a consultation 150

Toggling during the three-party phase 151

Active or held party disconnects during the three-party phase 151

Complete the transfer 151

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Access Restrictions 153

Contents 153 Feature description 153

Class of Service restrictions 154

Code Restriction 158

Trunk Group Access Restriction 159

Trunk signaling arrangements 161 Operating parameters 161 Feature interactions 162

AC15 Recall: Timed Reminder Recall 162

Call Park 162

Call Pickup Network Wide 162

Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling

System (DASS2) Uniform Dialing Plan (UDP) Interworking 163 Direct Inward System Access 163 Group Hunt 163 ISDN QSIG/EuroISDN Call Completion 163 New Flexible Code Restriction 163 Scheduled Access Restrictions 163 Trunk Barring 164 Virtual Network Services 164

Feature packaging 164 Feature implementation 164

Task summary list 164

Feature operation 169

Activity Codes for Not Ready State 171

Contents 171 Feature description 171 Operating parameters 171 Feature interactions 172

Multiple Queue Assignment 172 Return to Queue on No Answer 172

Feature packaging 172 Feature implementation 173

Task summary list 173

Feature operation 174

Alarm Management 177 Alternative Conference Pad Levels 179

Contents 179 Feature description 179 Operating parameters 179

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Feature interactions 179 Feature packaging 179 Feature implementation 180 Feature operation 180

Alternative Loss Plan for China 181

Contents 181 Feature description 181 Operating parameters 182 Feature interactions 182 Feature packaging 182 Feature implementation 182 Feature operation 182

Alternative Loss Plan 183

Contents 183 Feature description 183 Operating parameters 183 Feature interactions 184

B34 Codec Static Loss Plan Downloading 184 B34 Dynamic Loss Switching 184 R2MFC 1.5 Mbps Digital Trunk Interface 184

Feature packaging 184 Feature implementation 184

Task summary list 184

Feature operation 185

Alternative Routing for DID/DDD 187

Contents 187 Feature description 187 Operating parameters 188 Feature interactions 189 Feature packaging 189 Feature implementation 189 Feature operation 190

Application Module Link 191 Application Module 193 Attendant Administration 195

Contents 195 Feature Description 195 Operating Parameters 196 Feature Interactions 197

Attendant Consoles 198 Attendant Position Busy 198

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Attendant Supervisory Console 198 Automatic Wake Up 198 Call Forward No Answer/Flexible Call Forward No Answer 198 Call Hold, Deluxe 198 Console Presentation Group Level Services 198 Controlled Class of Service, Enhanced 198 Directory Number Delayed Ringing 198 End-to-End Signaling 199 Hot Line 199 ISDN Calling Line Identiﬁcation Enhancements 199 Multiple Appearance Directory Number Redirection Prime 199 Multi-Party Operations 199 Phantom Terminal Numbers (TNs) 200 Remote Call Forward 200 Speed Call, System 200

Feature Packaging 200 Feature Implementation 200

Task summary list 200

Feature Operation 201

Attendant Alternative Answering 203

Contents 203 Feature description 203 Operating parameters 205 Feature interactions 206

206 Feature packaging 207 Feature implementation 207

Task summary list 207

Feature operation 208

Attendant and Network-Wide Remote Call Forward 209 Attendant Announcement 211

Contents 211 Feature description 211

Attendant Announcement types 211 Announcement source types 213 Alternative Attendant Announcement treatment 214

Attendant Alternative Answer 215 Operating parameters 216 Feature interactions 216

Attendant Alternative Answering 216

Attendant Barge-In 216

Attendant Clearing during Night Service 216

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Attendant Forward No Answer 216

Attendant Interpositional Transfer 216

Attendant Overﬂow Position 217

Attendant Recall 217

Automatic Call Distribution 217

Automatic Timed Reminders 217

Call Detail Recording Time to Answer 217

Call Forward All Calls 217

Call Forward No Answer

Call Forward Busy Slow Answer Recall 217

Call Redirection by Time of Day

Call Redirection by Day of Week 217 Centralized Attendant Service 218 DPNSS1 218 Direct Inward Dialing Call Forward No Answer Timer 218 EuroISDN Connected Number 218 MCDN-QSIG Gateway 218 Trunk Anti-Tromboning 218 Recorded Overﬂow Announcement 218 Slow Answer Recall 218 Virtual Network Service 218

Feature packaging 219 Feature implementation 219

Task summary list 219 Announcements provided by XCT/TDS tone service 220 Announcements provided by RAN services 224

Feature operation 228

Contents 15

Attendant Barge-In 229

Contents 229 Feature description 229 Operating parameters 229 Feature interactions 230

Automatic Redial 230 Call Forward/Hunt Override Via Flexible Feature Code 230 Call Page Network Wide 230 Charge Account and Calling Party Name 230 China - Attendant Monitor 230 Conference 230 End-to-End Signaling 230 Intercept Computer Dial from Directory - Pre-dial Operations 231 ISDN Semi Permanent Connections for Australia 231 Uninterrupted Line Connections 231

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Feature packaging 231 Feature implementation 231

Task summary list 231

Feature operation 233

Attendant Break-In 235

Contents 235 Feature description 235 Operating parameters 236 Feature interactions 236

Attendant Blocking of Directory Number 236 Attendant Break-In to Inquiry Calls 237 Attendant Busy Verify 237 Automatic Call Distribution 237 Automatic Redial 237 Busy Verify on Calling Party Control Call 237 Call Forward All Calls 237 Call Forward/Hunt Override Via Flexible Feature Code 237 Call Forward, Break-In and Hunt Internal and External Network Wide 238 Call Hold, Permanent

Call Park 238 Call Page Network Wide 238 Call Transfer 238 Call Waiting

Camp-On 238 Camp-on, Forced 238 China - Attendant Monitor 238 China Number 1 Signaling - Called Party Control 238 Conference 238 Digit Display 239 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 239 Group Hunt 239 Hold 239 Hunting 239 Intercept Computer Dial from Directory - Post-dial Operation 239 Attendant Break-in 239 Make Set Busy

Do Not Disturb 239 Meridian 911 Call Abandon 239 Multiple Appearance Directory Number Redirection Prime 240 Multi-Party Operations - Three-Party Service 240 Multi-Party Operations Enhancements 240 On Hold on Loudspeaker 240 Override 240

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Priority Override 240 Override, Enhanced 240 Periodic Camp-on Tone 240 Semi-Automatic Camp-On 240 Source Included when Attendant Dials 240 Trunk Barring 241

Feature packaging 241 Feature implementation 241 Feature operation 241

241

Attendant Break-In Busy Indication and Prevention 245

Contents 245 Feature description 245

Break-in Busy Indication 245 Break-in Prevention 246

Operating parameters 246 Feature interactions 246 Feature packaging 246 Feature implementation 247 Feature operation 247

Attendant Break-In to Inquiry Calls 249

Contents 249 Feature description 249 Operating parameters 250 Feature interactions 250

Attendant Break-In 250 Attendant Break-In with Secrecy 250 Automatic Call Distribution Agent/Supervisory Consultation Calls 251 Automatic Hold 251 Call Forward All Calls/Call Forward No Answer/Call Forward by Call Type/Do

Not Disturb 251 Call Forward All Calls/Call Forward No Answer/Make Set Busy/Do Not

Disturb 251 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 251 Do Not Disturb 251 Held Call Clearing 251 Misoperation During Transfer/Inquiry 252

Feature packaging 252 Feature implementation 252 Feature operation 252

Attendant Break-In to Lockout Set Denied 253

Contents 253 Feature description 253

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Operating parameters 253 Feature interactions 253 Feature packaging 253 Feature implementation 254 Feature operation 254

Attendant Break-In with Secrecy 255

Contents 255 Feature description 255 Operating parameters 256 Feature interactions 256

Break-In to Enquiry Calls 256 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 257 Multi-Party Operation 257 Music 257 Network Attendant Service (NAS) 257 Secrecy Enhancement 257

Feature packaging 257 Feature implementation 258

Task summary list 258

Feature operation 259

Break-In to two-party connection 259 Break-In to a conference 263

Attendant Busy Verify 267

Contents 267 Feature description 267 Operating parameters 267 Feature interactions 268

Attendant Break-In 268 Automatic Redial 268 Call Forward All Calls 268 Call Forward Busy

Hunting 268 Call Forward/Hunt Override Via Flexible Feature Code 268 Call Forward, Internal Calls 268 Charge Account and Calling Party Number 268 China - Attendant Monitor 268 Conference 269 Direct Inward System Access 269 Group Hunt 269 Intercept Computer Dial from Directory - Pre-dial Operations 269 Music, Enhanced 269 On Hold on Loudspeaker 269 Periodic Camp-on Tone 269

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Uninterrupted Line Connections 269

Feature packaging 270 Feature implementation 270

Task summary list 270

Feature operation 271

Attendant Call Selection 273

Contents 273 Feature description 273 Operating parameters 274 Feature interactions 274

Attendant Incoming Call Indicators 274

Feature packaging 274 Feature implementation 274 Feature operation 274

Attendant Calls Waiting Indication 275

Contents 275 Feature description 275 Operating parameters 276 Feature interactions 276

Call Park on Unsupervised Trunks 276

Feature packaging 276 Feature implementation 276

Task summary list 276

Feature operation 277

Attendant Clearing during Night Service 279

Contents 279 Feature description 279 Operating parameters 280 Feature interactions 280

AC15 Recall: Timed Reminder Recall 280 Night Service Enhancements 280 Scheduled Access Restriction 280

Feature packaging 280 Feature implementation 280

Task summary list 280

Feature operation 281

Established Calls 282 Non-established Calls 282 Calls held on the console Loop keys 282

Attendant Consoles 283

Contents 283 Feature description 283

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284 Operating parameters 288 Feature interactions 288 Feature packaging 288 Feature implementation 289

Task summary list 289

Feature operation 292

Attendant Delay 293

Contents 293 Feature description 293 Operating parameters 294 Feature interactions 294

Attendant Console Misoperation 294 Feature packaging 294 Feature implementation 294 Feature operation 294

Attendant Display of Speed Call or Autodial 295

Contents 295 Feature description 295 Operating parameters 295 Feature interactions 295 Feature packaging 295 Feature implementation 296 Feature operation 296

Attendant Forward No Answer 297

Contents 297 Feature description 297 Operating parameters 298 Feature interactions 299

AC15 Recall: Timed Reminder Recall 299

Attendant Recall 299

Camp-On to a telephone in Ringback or Dialing 299

DPNSS1 Diversion 299

Multi-party Operations - Recovery of Misoperation during Call Transfer 300

Night Forward No Answer 300

Night Service Enhancements 300

Position Busy with Call on Hold 300

Recall to Same Attendant 300

Switchhook Flash 300 Feature packaging 300 Feature implementation 301 Feature operation 302

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Attendant Incoming Call Indicators 303

Contents 303 Feature description 303 Operating parameters 304 Feature interactions 304

Attendant Call Selection

Call Waiting 304 DPNSS1 Night Service 304 ISDN Semi Permanent Connections for Australia 304

Feature packaging 304 Feature implementation 305 Feature operation 305

Attendant Interpositional Transfer 307

Contents 307 Feature description 307 Operating parameters 307 Feature interactions 307

Digital Private Network Signaling System (DPNSS1)/Digital

Access Signaling System (DASS2) Uniform Dialing Plan (UDP)

Interworking 307 Network Attendant Service 308 Night Service Enhancements 308

Feature packaging 308 Feature implementation 308 Feature operation 308

Attendant Lockout 311

Contents 311 Feature description 311 Operating parameters 311 Feature interactions 311

Attendant Recall 311

Feature packaging 312 Feature implementation 312 Feature operation 312

Attendant Overﬂow Position 313

Contents 313 Feature description 313 Operating parameters 314 Feature interactions 316

AC15 Recall: Timed Reminder Recall 316 Attendant 316 Attendant Overﬂow Position Busy 316

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Attendant Recall 316 Attendant Timed Recall

Automatic Timed Reminders 316 Automatic Call Distribution 316 Automatic Wake Up 316 Call Forward All Calls 316 Call Forward, Internal Calls 317 Call Forward No Answer 317 Call Pickup 317 Conference 317 Departmental Listed Directory Number 317 Digital Private Network Signaling System (DPNSS1)/Digital

Access Signaling System (DASS2) Uniform Dialing Plan (UDP)

Interworking 317 Flexible Attendant Call Waiting Thresholds 317 Flexible Line Lockout 317 Group Hunt 317 Line Lockout 317 Make Set Busy 318 Manual Line Service 318 Meridian Hospitality Voice Services 318 Multiple Appearance Directory Number 318 Night Key for Direct Inward Dialing Digit Manipulation 318 Night Service 318 Night Service Enhancements 319 Night Service Enhancements/Network Attendant Service (NAS) 319 Recall to Same Attendant 319 Ring Again 319 Trafﬁc Measurement 319

Feature packaging 319 Feature implementation 319

Task summary list 319

Feature operation 321

Attendant Position Busy 323

Contents 323 Feature description 323 Operating parameters 323 Feature interactions 323

Attendant Administration 323 Attendant Supervisory Console 323 Departmental Listed Directory Number 324 End-to-End Signaling 324 Night Service 324

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Night Service Enhancements 324 Recall to Same Attendant 324 Series Call 324

Feature packaging 324 Feature implementation 325 Feature operation 325

Attendant Recall 327

Contents 327 Feature description 327 Operating parameters 327 Feature interactions 328

Attendant Alternative Answering 328 Attendant Forward No Answer 328 Attendant Lockout 328 Attendant Overﬂow Position 328 Attendant Secrecy 328 Attendant Splitting 328 Automatic Redial 328 Call Party Name Display 328 Directory Number Delayed Ringing 329 Direct Inward Dialing Call Forward No Answer Timer 329 In-Band Automatic Number Identiﬁcation 329 Incoming Call Indicator Enhancement 329 ICP Network Screen Activation, Flexible DN, Meridian Mail

Interactions 329 Multi-Party Operations 329 Ring Again on No Answer 329 Secrecy Enhancement 330 Slow Answer Recall for Transferred External Trunks 330

Feature packaging 330 Feature implementation 330

Task summary list 330

Feature operation 331

Attendant Recall with Splitting 333

Contents 333 Feature description 333 Operating parameters 334 Feature interactions 334

Attendant Secrecy 334 Secrecy Allowed (SYA) 334 Secrecy Denied (SYD) 334 Enhanced Secrecy (EHS) 334 Automatic Call Distribution (ACD) 334

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Automatic Hold 334 Call Detail Recording (CDR) on Multiple Call Transfer 335 With PPM 335 Without PPM 335 Intercept Computer Dial from Directory 335 Call Party Name Display 335 Multi-Party Operations 335 Slow Answer Recall Enhancement 335 Transfer Restricted 335

Feature packaging 336 Feature implementation 336 Feature operation 336

Normal Operation 336 Cancel Call Transfer 337 Complete Call Transfer 338

Attendant Secrecy 341

Contents 341 Feature description 341 Operating parameters 341 Feature interactions 341

AC15 Recall: Timed Reminder Recall 341 Attendant Recall 342 Attendant Recall with Splitting 342 Secrecy Allowed (SYA) 342 Secrecy Denied (SYD) 342 This is the Enhanced Secrecy (EHS) 342 Console Presentation Group Level Services 342 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 342 Music 342

Feature packaging 342 Feature implementation 343 Feature operation 343

Attendant Splitting 345

Contents 345 Feature description 345 Operating parameters 345 Feature interactions 345

Attendant Recall 345

Feature packaging 346 Feature implementation 346 Feature operation 346

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Attendant Supervisory Console 347

Contents 347 Feature description 347

Attendant Status Display 347 Attendant Status using Lamp Field Array 348 Visual indication of calls in queue 348 Attendant Service Observation 349 Supervisory assistance 349 Supervisor serving as attendant 349

Operating parameters 350 Feature interactions 350

Add-on modules 350 Attendant Administration 350 Attendant Position Busy 350 Controlled Class of Service, Enhanced 351 Console Presentation Group Level Services 351 Departmental Listed Directory Number 351 End-to-End Signaling 351 Multi-Tenant Service 351 Source Included when Attendant Dials 351

Feature packaging 351 Feature implementation 351

Task summary list 351

Feature operation 354

Enable/disable Supervisory mode 354 Monitor other attendants 354 Call an attendant 355 Transfer a call to an attendant 355 Assist an attendant 356

Attendant Trunk Group Busy Indication 357

Contents 357 Feature description 357 Operating parameters 358 Feature interactions 358

Music 358

Feature packaging 358 Feature implementation 358 Feature operation 358

Audible Reminder of Held Calls 361

Contents 361 Feature description 361 Operating parameters 361

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Feature interactions 362

Automatic Line Selection 362 Call Hold, Permanent 362 On Hold on Loudspeaker 362 Tones and Cadences 362

Feature packaging 362 Feature implementation 362

Task summary list 362

Feature operation 364

Authorization Code Security Enhancement 365

Contents 365 Feature description 365 Operating parameters 366 Feature interactions 366

Authorization Code Features 366 Charge Account, Forced 367 China - Flexible Feature Codes - Outgoing Call Barring 367 Direct Private Network Access with Authorization Code Retry 367 Last Number Redial 367 New Flexible Code Restriction 367 Pretranslation 367 Scheduled Access Restrictions 367 Speed Call, System 368 Station Speciﬁc Authorization Code 368 Stored Number Redial 368

Feature packaging 368 Feature implementation 368

Task summary list 368

Feature operation 370

Autodial 371

Contents 371 Feature description 371 Operating parameters 372 Feature interactions 373

AC15 Recall: Transfer from Meridian 1 373 Automatic Redial 373 Call Forward and Busy Status 374 Call Party Name Display 374 Calling Party Privacy 374 Charge Account and Calling Party Number 374 Charge Account, Forced 374 China - Flexible Feature Codes - Busy Number Redial

Enhanced Flexible Feature Codes - Busy Number Redial 374

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China Number 1 Signaling Enhancements 375 Dial Intercom 375 Direct Private Network Access 375 Flexible Hot Line

Enhanced Hot Line 375 Intercept Computer Dial from Directory 375 Last Number Redial 375 Station Speciﬁc Authorization Code 375 Speed Call Delimiter 375 Three Wire Analog Trunk - Commonwealth of Independent States (CIS) 376 User Selectable Call Redirection 376

Feature packaging 376 Feature implementation 376

Task summary list 376

Feature operation 378

Autodial Tandem Transfer 381

Contents 381 Feature description 381 Operating parameters 382 Feature interactions 382

Automatic Dial 382 Call Detail Recording 382 Centrex Switchhook Flash 383 Conference 383 Digit Display 383 End-to-End Signaling 383 Last Number Redial 383 Malicious Call Trace - Enhanced 384 Speed Call 384

Feature packaging 384 Feature implementation 384

Task summary list 384

Feature operation 387

Normal operation 387 Meridian 911 operation 387

Automatic Answerback 389

Contents 389 Feature description 389 Operating parameters 389 Feature interactions 390

Automatic Line Selection 390 Called Party Disconnect Control 390 Collect Call Blocking 390

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Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

28 Contents

Hot Line 390 Message Center 390

Feature packaging 390 Feature implementation 390

Task summary list 390

Feature operation 391

Automatic Call Distribution 393 Automatic Gain Control Inhibit 395

Contents 395 Feature description 395 Operating parameters 395 Feature interactions 395 Feature packaging 395 Feature implementation 396 Feature operation 396

Automatic Guard Detection 397

Contents 397 Feature description 397 Operating parameters 397 Feature interactions 397 Feature packaging 397 Feature implementation 398 Feature operation 398

Automatic Hold 399

Contents 399 Feature description 399 Operating parameters 400 Feature interactions 400

Attendant Break-In to Inquiry Calls 400 Attendant Recall with Splitting 400 Automatic Answer Back 400 Automatic Call Distribution Incalls Key 400 Call Transfer 400 Call Waiting 400 Called Party Control on Internal Calls 400 Conference 401 Digit display 401 Display Overﬂow on Calling Number Identiﬁcation 401 Enhanced Hotline and Hotline

Group Call (GRC) 401 Hold Key 401

No Hold Conference 401

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

Contents 29

Individual Hold Enhancement 401 Lamp Status 402 Last Number Redial (LNR) 402 Music on Hold 402 No Hold Conference 402 Voice Call 402

Feature packaging 402 Feature implementation 402 Feature operation 403

Put a call on hold 403 Make a new call 403 Answer a call 403 Terminate a call 403

Automatic Line Selection 405

Contents 405 Feature description 405 Operating parameters 406 Feature interactions 406

Audible Message Waiting 406 Automatic Answerback 406 Automatic Redial 406 Call Waiting 406 Dial Intercom 406 Group Call 407 Hot Line 407 Private Line Service 407 Voice Call 407

Feature packaging 407 Feature implementation 407 Feature operation 408

Automatic Number Identiﬁcation 409

Contents 409 Feature description 409

ANI signaling 410 Calling and called number information 417 Automatic Number Identiﬁcation (ANI)/Central Automatic Message Accounting

Operating parameters 419 Feature interactions 420

Directory Number Expansion 420 INIT ACD Queue Call Restore 420 M911 420 CDR for 911 ANI calls 422

(CAMA) Enhancement 418

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

30 Contents

New Flexible Code Restriction 424 Trunk Optimization 424

Feature packaging 424 Feature implementation 425

Task summary list 425

Feature operation 427

Automatic Number Identiﬁcation on DTI 429

Contents 429 Feature description 429 Operating parameters 429 Feature interactions 430 Feature packaging 430 Feature implementation 430 Feature operation 430

Automatic Preselection of Prime Directory Number 431

Contents 431 Feature description 431 Operating parameters 431 Feature interactions 431

Automatic Redial 431

Feature packaging 432 Feature implementation 432 Feature operation 432

Automatic Redial 433

Contents 433 Feature description 433 Operating parameters 434 Feature interactions 435

Access Restrictions

Attendant Barge-In 435 Attendant Break-In Attendant Busy Verify 436 Attendant Blocking of Directory Number 436 Attendant Recall

No Hold Conference

Autodial 436 Automatic Line Selection 436 Automatic Preselection of Prime Directory Number 436 Automatic Set Relocation 436

Trunk Group Access Restrictions 435

Call Park

Call Transfer

Conference 436

Privacy Release 436

Nortel Communication Server 1000

Features and Services - Book 1 of 6 (A to B)

NN43001-106 01.04 Standard

Release 5.0 27 July 2007

+ 546 hidden pages