Nortel NN42030-101 User Manual

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Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

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Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-101 Document status: Standard 04.03 Document release date: November 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Welcome .................................................................................. 7

Your new Nortel MCC3100 for BlackBerry application

New in this release.................................................................... 7

Features.............................................................................. 7

Other changes..................................................................... 7

MCC 3100 for BlackBerry feature overview

Language support................................................................... 11

Related publications................................................................ 12

Getting started ...................................................................... 13

Before you begin

System and network requirements.......................................... 13

Enterprise requirements

Network specifications

Subscriber identity module (SIM) card

Cellular data plan use of MCC 3100 for BlackBerry................ 15

Sample calculation............................................................ 16

Battery life................................................................................ 17

Accessing Help........................................................................ 17

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15 15

Installing your MCC 3100 for BlackBerry

Installing or upgrading the software

Installing MCC 3100 for BlackBerry from a computer . . .20

Installing your new MCC 3100 for BlackBerry over the air 22

Installing or upgrading MCC 3100 for BlackBerry

using the BlackBerry Enterprise Server (BES)

Upgrading MCC 3100 for BlackBerry from a computer . . 23

Upgrading MCC 3100 for BlackBerry over the air

Performing an upgrade for a major release

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 3

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25 26

Uninstalling MCC3100 for BlackBerry..................................... 27

Clearing the MCC 3100 for BlackBerry database

Uninstalling the MCC 3100 for BlackBerry application . . .27

Determining the software version............................................ 28

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Configuring your MCC 3100 for BlackBerry

Initial configuration

Advanced Configuration settings ............................................ 34

Owner information settings

Mobile Communication Gateway 3100 settings

IM/Call settings ................................................................. 38

Buddy settings

Quick key settings Configuring your BlackBerry Notification Profile

Database backup and restore

Backing up the database

Restoring the database .................................................... 45

Changing the language

Basic functions...................................................................... 47

Starting and exiting the MCC 3100 for BlackBerry application 47

Starting the MCC 3100 for BlackBerry application

Exiting the MCC 3100 for BlackBerry application ............ 48

Logging on and logging off...................................................... 49

Logging on

Logon status messages ................................................... 49

Logging off

Turning off autologin

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34 36

43 44

50 50

Hiding the MCC 3100 for BlackBerry application

Overview of the Main pane

Main pane components ................................................... 51

Changing the Main pane setup ........................................ 53

NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

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Navigation................................................................................ 53

Access Help

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Shortcut Keys.................................................................... 55

Quick and Convenience keys

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SEND and END buttons.................................................... 57

Native Dialpad .................................................................. 57

Advanced functions

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Placing and receiving calls...................................................... 59

Call modes........................................................................ 60

Call Intercept

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Dialing a number .............................................................. 62

Calling a number on the Quick Dial list ............................ 63

Calling an emergency number.......................................... 64

Calling from the Buddy list

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Receiving calls.................................................................. 67

Call screening and voice mail.................................................. 69

Using the Mid Call features

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Call hold and retrieve........................................................ 70

Call transfer....................................................................... 70

Call swap........................................................................... 70

Three-party conference call.............................................. 71

Device handoff

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Working with Buddies.............................................................. 72

Adding a Buddy ................................................................ 73

Importing a buddy ............................................................ 74

Viewing the status of buddies

Editing Buddy details

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Adding a Buddy to a group

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Deleting a Buddy .............................................................. 80

Setting your presence status

Custom messages

Searching for people

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 5

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Performing a local search

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Searching the corporate directory .................................... 84

Viewing search details

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Working with Groups

Adding a new group Changing a group name

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Deleting a group................................................................ 87

Instant Conferences

Placing an instant conferencing call

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Managing Instant Conferences ........................................ 90

Managing the Instant Conference history ........................ 93

Managing Instant Messages

Sending a message

Receiving a message

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Tracking IM Sessions........................................................ 98

History (Call Logs) .................................................................. 99

Viewing the History Sorting and filtering History entries

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100

101

Viewing History details.................................................... 102

Deleting entries .............................................................. 102

Clearing missed calls...................................................... 103

Managing voice mail.............................................................. 103

Tracking the status of your messages Calling the voice mail system

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103 103

Acronyms ............................................................................ 105

NN42030-101 MC 3100 3.1 Standard 04.03 November 20096

Welcome

This section contains the following topics:

• “Your new Nortel MCC 3100 for BlackBerry application” on

page 7

• “New in this release” on page 7

• “MCC 3100 for BlackBerry feature overview” on page 10

• “Language support” on page 11

• “Related publications” on page 12

Your new Nortel MCC 3100 for BlackBerry application

The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server. The term Communication Server means all communication servers that MC 3100 supports. For more information, see the MC 3100 Product Bulletin at www.nortel.com.

New in this release

The following details what’s new in Nortel Mobile Communication Client 3100 for BlackBerry User Guide (NN42030-101) for Nortel Mobile Communication 3100 Release 3.1.

Features

This release contains new information about call features.

• “Presence status indicators” on page 77

• “Call Intercept” on page 61

Other changes

There are no other changes to this document.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 7

Revision history

November 2009

Standard 04.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Technical information was

updated.

November 2009

Standard 04.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Updated information about Call Intercept.

October 2009

Standard 04.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.1.

June 2009

Standard 03.07. This document is issued to support Nortel Mobile Communication 3100 Release 3.0 SU03. Updates were made to technical content, including “Calling from the Buddy list” on

page 65 and “Working with Buddies” on page 72.

January 2009

Standard 03.06. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, in the section “System and network

requirements” on page 13.

January 2009

Standard 03.05. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, including “Performing an upgrade for a

major release” on page 26, and “Calling an emergency

number” on page 64.

December 2008

Standard 03.04. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to

NN42030-101 MC 3100 3.1 Standard 04.03 November 20098

include links to multimedia presentations, and to “Cellular data plan use of MCC 3100 for BlackBerry” on page 15.

November 2008

Standard 03.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to correct content in “Device handoff” on page 71 and “Clearing missed

calls” on page 103.

November 2008

Standard 03.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Corrections were made to the

upgrade procedures.

September 2008

Standard 03.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.0.

April 2008

Standard 02.01. This document is issued to support Nortel Mobile Communication 3100 Release 2.1.

November 2007

Standard 01.03. This document is up-issued to contain updated screen captures.

October 2007

Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addresses and

revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Nortel

Mobile Communications 3100 Series Portfolio on Nortel

Communication Server 1000 Release 5.0.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 9

MCC 3100 for BlackBerry feature overview

MCC 3100 extends the enterprise collaboration functionality to a Research in Motion (RIM) BlackBerry mobile device using a data (Internet) connection over the cellular network. With MCC 3100, you can perform the following tasks:

Associate a single number, such as your office extension, with all of your outbound calls.

Answer office calls on your BlackBerry.

Manage a list of the people you most frequently call (Buddy list) using

the MCC 3100 local directory and the BlackBerry address book. Search for contacts in the corporate directory and in the MCC 3100

local directory. Track the presence status of other mobility-enabled users. Configure your own presence status on the network. Use the event logs to view your most recent incoming and outgoing

calls, instant messages, and system events. Check for new voice mail messages in your mailbox. Toggle Call Intercept mode in order to make personal calls that reveal

your cellular identity. Create a user group containing multiple buddies, and then initiate a

call to the group members.

Redirect your incoming calls to alternative contact locations (for example: office, home, other).

Exchange instant messages (IM) with other MCC 3100 users. Automatically download your configuration settings, including a list of

valid emergency numbers, from the Nortel Mobile Communication Gateway 3100 (MCG 3100).

When you dial an emergency number (for example, 911) on the

MCC 3100 for BlackBerry, the system automatically switches to the

native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100.

Communicate using one of the following methods:

NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

— Dial a number on the keypad — Select a number from the Quick Dial list — Select a buddy and choose a contact method (voice call or IM) — Select a record in the History log, native address book, Voice

Mail or IM session pane, and then start a new communication

session. Available outbound call modes: — Call-me-First: Call-me-First calls take two steps to complete.

First, the MCG 3100 calls you at a chosen location. After you

answer, the MCG 3100 calls the second party. — Direct Outbound: You can initiate calls directly from your

BlackBerry to other parties using the Direct Outbound mode.

For more information, see “Call modes” on page 60.

Note: Before you can use the Direct Outbound call mode, you must select your Outgoing Call Service DN in the MCC 3100 settings. Your administrator can provide the DN to select.

Available telephony features (support varies by network): — Call hold and retrieve — Supervised and unsupervised call transfer — Device handoff — Call swap — Caller ID/caller name display (information varies by network) — Call timer — Conference call

For more information about configuring the MCC 3100 settings, see

“Initial configuration” on page 31.

Language support

* •

MCC 3100 for BlackBerry supports the following languages:

• Chinese

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Dutch English

French German Japanese

Norwegian Swedish

When you install the client loads using the over the air download method, the system recommends a software load that matches the operating system, features, and language of your device. Each MCC 3100 for BlackBerry load contains all the supported languages. The MCC 3100 for BlackBerry displays in your configured language.

Related publications

The following publications relate to the MCC 3100 for BlackBerry:

• Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference (NN42030-105)

NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Getting started

This section contains the following topics:

• “Before you begin” on page 13

• “System and network requirements” on page 13

• “Subscriber identity module (SIM) card” on page 15

• “Cellular data plan use of MCC 3100 for BlackBerry” on page 15

• “Battery life” on page 17

• “Accessing Help” on page 17

Before you begin

Before you install the MCC 3100 application, complete the following checklist:

• Install the latest version of the BlackBerry Desktop Manager software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your

BlackBerry.

System and network requirements

Important Notice:

Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks, and to check that their headsets meet their respective National or International Acoustic and Safety requirements.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Getting started

The MCC 3100 for BlackBerry has the following system requirements.

Table 1: System requirements

Hardware and software

Type

Operating system Research in Motion BlackBerry operating

system, V4.0 and later.

Memory Minimum of 20 megabytes (MB) of Flash

memory on your BlackBerry.

RIM BlackBerry RIM BlackBerry 71xx

RIM BlackBerry 87xx RIM BlackBerry 81xx (Pearl) RIM BlackBerry 88xx RIM BlackBerry 83xx(Curve) RIM BlackBerry 89xx (Curve) RIM BlackBerry 90xx (Bold) RIM BlackBerry 9200 (Curve) RIM BlackBerry 9900 (Bold) RIM BlackBerry 9600 (Tour) RIM BlackBerry Storm

Battery Charged battery in your BlackBerry.

Other hardware A desktop or laptop PC with a universal

serial bus (USB) port. A USB connection cable.

Other software BlackBerry Desktop Manager software

4.2.2.14 or later installed on your desktop or laptop PC (to transfer the files to the BlackBerry).

For a list of the latest supported devices, see the MC 3100 Product

Bulletin at www.nortel.com.

Note: On the BlackBerry Curve, the typical Menu display process

using the trackball does not work. In these models, when a Choice Group is highlighted, the BlackBerry Curve uses the menu button to open all menus in any context. When a Choice Group is not

NN42030-101 MC 3100 3.1 Standard 04.03 November 200914

Getting started

highlighted, the trackball causes the menu to appear. This document covers the user interface of the other BlackBerry devices, where the trackball causes the menu to appear.

Enterprise requirements

The MCG 3100 requires the following applications at the enterprise site:

• Mobile Communication Gateway 3100 (MCG 3100)

• Supported enterprise communication server (ECS) programmed with an account for each user.

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access

Subscriber identity module (SIM) card

You can change the SIM card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Cellular data plan use of MCC 3100 for BlackBerry

Table 2 "Cellular data plan usage" on page 15 shows the approximate data usage for various MCC 3100 functions.

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Getting started

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Call screening mode change 800

Incoming call notification 800

Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000

MWI Update 500 Client polling (every 90 seconds) 700

Sample calculation

Using the following assumption for a MCC 3100 user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

• 5 message waiting indicator updates per day. The following calculation shows data usage per month, assuming 20 work

days per month:

Logon and logout attempts ((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes

3 calls per hour (2 inbound, 1 outbound) during an 8 hour day

((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes 5 message waiting indicator updates 500 * 20 = 10 000 bytes Client polling (every 90 seconds or 40 an hour) 40 * 700 * 24 hours * 30 days = 20 160 000 bytes The sum of cellular data use per month is:

190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.

NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Getting started

Battery life

The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario.

Accessing Help

The MCC 3100 includes embedded, context-sensitive help for the following topics:

• Presence: describes the presence status icons.

• Log: describes the log icons.

• About: provides the MCC 3100 for BlackBerry software version number.

• Device configuration: lists critical settings configured when you first log on. For more information, see “Initial configuration” on

page 31.

Accessing Help

1. From the Main pain menu, select Menu, Help. The Help pane appears. See Figure 1 "Help pane” on page 18. The Help pane shows information related to the previous pane. For

example, if you select help from the Logs pane, the Logs topic appears.

2. To change topics, select a different item from the menu or list.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Getting started

Figure 1: Help pane

Help

Log5

s Incoming call accepted ^ Incoming call declined ^ Incoming call failed

Incoming call mieeed

Call Luae made eucceefully Failed to make a call

You called the person You made a call: status unknomn Group-Call in progress

Made a firm in-Call

__________

NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Installing your MCC 31 00 for BlackBerry

Installing your MCC 3100 for BlackBerry

This section contains the following topics:

• “Installing or upgrading the software” on page 19

• “Uninstalling MCC 3100 for BlackBerry” on page 27

• “Determining the software version” on page 28

Installing or upgrading the software

This section describes how to install or upgrade the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry on a supported BlackBerry device. You can install or upgrade the MCC 3100 in one of three ways:

• Installing from a computer: Use this method to add the software to your computer, connect your computer to your BlackBerry with a

universal serial bus (USB) cable, and then install the software by using the Desktop Manager.

• Installing over the air: Use this method to open a Web browser on your BlackBerry, access a Web site that lists the available software

load builds, and then select and install the appropriate software for

your particular device. This method requires that you purchase a

BlackBerry cellular data plan.

Note: Nortel recommends that you use the over the air method of

installation, because most of the installation steps are automated.

• Installing from the BlackBerry Enterprise Server (BES): Your system administrator may request that you use this method. For information on the BES install, see “Installing or upgrading MCC 3100 for

BlackBerry using the BlackBerry Enterprise Server (BES)” on page 23.

Use the following procedures to install or upgrade the MCC 3100 for BlackBerry software:

• “Installing MCC 3100 for BlackBerry from a computer” on

page 20

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Installing your MCC 31 00 for BlackBerry

• “Installing your new MCC 3100 for BlackBerry over the air” on

page 22

• “Installing or upgrading MCC 3100 for BlackBerry using the

BlackBerry Enterprise Server (BES)” on page 23

• “Upgrading MCC 3100 for BlackBerry from a computer” on

page 23

• “Upgrading MCC 3100 for BlackBerry over the air” on page 25

• “Performing an upgrade for a major release” on page 26 Note: Before you upgrade for a major release, for example,

Release 2.x to Release 3.0, you must record your Username,

Password, Primary MCG 3100 address, and mobile contact number. You will need to reenter these settings on the MCC 3100 after completing the upgrade.

Installing MCC 3100 for BlackBerry from a computer

Before installation, you obtain the MCC 3100 for BlackBerry software from the Mobile Communication Gateway 3100 (MCG 3100). Your system administrator gives you the Uniform Resource Locator (URL) for the MCG 3100 user portal.

To upgrade the software, see “Upgrading MCC 3100 for BlackBerry

from a computer” on page 23. Installing MCC 3100 for BlackBerry (new installation) from a

computer

1. On your computer, open a Web browser and enter the hypertext transfer protocol secure (HTTPS) or hypertext transfer protocol

(HTTP) address of the user portal: http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html

Note: Ask your system administrator for the correct hostname and

port settings.

2. Locate the software files required for your BlackBerry and click Download.

NN42030-101 MC 3100 3.1 Standard 04.03 November 200920

Installing your MCC 31 00 for BlackBerry

3. Click Save.

4. Navigate to the folder where you want to store the software file on

your computer, and click Save.

5. Unzip the software files and save them to a folder on your computer.

6. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable.

7. Launch the BlackBerry Desktop Manager on your PC by choosing

Start, Programs, BlackBerry, Desktop Manager.

8. Click Application Loader.

9. On the Application Loader Wizard, click Next.

10. If prompted, select a communication port and click Next.

11. If any applications are listed on the Device Application Selection pane, select them and click Delete. You must delete each item

individually.

12. Click Add.

13. Browse to the folder containing the software files.

14. Select the software files folder, and click Open.

15. On the Device Application selection pane, select the Mobile Console

applications.

16. Click Next.

17. Click Finish to install the MCC 3100.

18. Select the licensing and security boxes that appear during the installation.

19. Click Close when the Application Loader Wizard finishes installing

the MCC 3100.

20. Click Yes to restart your BlackBerry.

21. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 21

Installing your MCC 31 00 for BlackBerry

Installing your new MCC 3100 for BlackBerry over the air

You can maintain MCC 3100 software directly from your BlackBerry using a wireless or over the air (OTA) connection to the internet. To complete the initial installation, open a browser on your BlackBerry, access the software Web site, and download and install the software.

When you perform an over the air software installation, Nortel recommends that you install a software load that matches the operating system, features, and language of your BlackBerry. You can accept the recommendation or select a different load. You can also reconfigure your BlackBerry so that the system recommends a different load. For example, if you change your BlackBerry’s language under Options, Language, the system will recommend software for that language, if it is available. For more information, see “Language support” on page 11.

If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must reinstall the software.

To upgrade the software, see “Upgrading MCC 3100 for BlackBerry over the air” on page 25.

WATCH THE VIDEO

Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483)

Installing MCC 3100 for BlackBerry (new installation) over the air

1. If the MCC 3100 client is running, select Menu, Quit to stop it.

2. On your BlackBerry, select Start, BlackBerry Explorer.

3. Enter the HTTPS or HTTP address of the OTA download site:

http://<IP address or hostname | IP>:8080>/m

https://<IP address or hostname | IP>:8443/m

Note: Obtain the actual address and port settings from your system administrator.

4. To install the recommended software, highlight the Installable link.

NN42030-101 MC 3100 3.1 Standard 04.03 November 200922

Installing your MCC 31 00 for BlackBerry

5. To install different software,

a. Select All other software for your platform.

b. Select Menu, Get Link.

c. Scroll to the software, highlight the Installable link.

6. Select Menu, Get Link.

7. Click Download.

8. If you are upgrading the software, click Yes at the prompt.

9. Select licensing and security boxes that might appear during the

installation.

10. Restart your BlackBerry if prompted.

11. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

Note: If you cannot establish an HTTPS connection because of

untrusted or expired certificates, contact your system administrator.

You may have to renew the certificate infrastructure, or update your

BlackBerry MDS to use existing certificates.

Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server (BES)

Your system administrator can deploy MCC 3100 for BlackBerry software from the Research in Motion (RIM) BlackBerry Enterprise Server (BES) to your BlackBerry. The installation or upgrade occurs automatically.

Upgrading MCC 3100 for BlackBerry from a computer

This section describes how to upgrade the MCC 3100 for BlackBerry from a computer. When you upgrade the software, your data is retained for the new version.

Installing MCC 3100 for BlackBerry from a computer

1. If the MCC 3100 is currently installed and running on your BlackBerry device, stop it by selecting Menu, Quit.

2. On your computer, open a web browser and enter the HTTPS or HTTP address of the user portal:

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 23

Installing your MCC 31 00 for BlackBerry

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html

Note: Obtain the actual hostname and port settings from your system administrator.

3. Locate the software files required for your BlackBerry and click Download.

4. Click Save.

5. Navigate to the folder where you want to store the software file on

your computer, and click Save.

6. Unzip the software files and save them to a folder on your computer.

7. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable.

8. Launch the BlackBerry Desktop Manager on your PC by choosing

Start, Programs, BlackBerry, Desktop Manager.

9. Click Application Loader.

10. On the Application Loader Wizard, click Next.

11. If prompted, select a communication port and click Next.

12. If any applications are listed on the Device Application Selection pane, select them and click Delete. You must delete each item individually.

13. Click Add.

14. Browse to the folder containing the software files.

15. Select the software files and click Open.

16. On the Device Application selection pane, select the Mobile Console

applications.

17. Click Next.

18. Click Finish to install the MCC 3100.

19. Select licensing and security boxes that might appear during the installation.

20. Click Close when the Application Loader Wizard finishes installing the MCC 3100.

NN42030-101 MC 3100 3.1 Standard 04.03 November 200924

Installing your MCC 31 00 for BlackBerry

21. Click Yes to restart your BlackBerry.

22. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

Note: The upgrade procedure retains application data. To remove the data associated with the previous version of the application, clear the database the first time you run the upgraded application. For more

information about uninstalling the database, see “Clearing the MCC 3100 for BlackBerry database” on page 27.

Upgrading MCC 3100 for BlackBerry over the air

This section describes how to upgrade the MCC 3100 for BlackBerry over the air. When you upgrade the software, your data is retained for the new version.

Note: If you are upgrading from Release 2.x, you cannot upgrade over the air. You must first perform an over the air initial upgrade (see “Performing an upgrade for a major release” on page 26), and then update the MCG 3100 address on the MCG settings pane if

instructed to do so by your system administrator. If you receive an error message (such as MCC3100_BB-3 not found)

when you attempt to start the MCC 3100 for BlackBerry, you must

reinstall the software.

Upgrading MCC 3100 for BlackBerry over the air

1. If not already logged in, start the MCC 3100 for BlackBerry and log on. For more information about exiting the MCC 3100, see “Starting

and exiting the MCC 3100 for BlackBerry application” on

page 47.

2. Select Menu, Help, Software upgrade. A web browser opens to the software download site.

3. To install the recommended software load, highlight the Installable

link.

4. To install another software load, a. Select All other software for your platform.

b. Select Menu, Get Link.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 25

Installing your MCC 31 00 for BlackBerry

c. Scroll to a load, and highlight the Installable link.

5. Select Menu, Get Link.

6. Click Download.

7. Click Yes at the upgrade prompt.

8. Select licensing and security boxes that might appear during the

installation.

9. Restart your BlackBerry if prompted.

10. If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must

reinstall the software.

information about uninstalling the database, see “Clearing the MCC 3100 for BlackBerry database” on page 27.

Performing an upgrade for a major release

Follow this procedure to upgrade from one major release to another.

Upgrading MCC 3100 for BlackBerry for a major release

1. Record your configuration in the following table.

Table 3: Upgrade configuration parameters

Parameter Value

Username Password Primary MCG 3100 Address Network Connection (if available) Mobile Contact

2. Install the new version of the client using the instructions in

“Installing MCC 3100 for BlackBerry from a computer” on

NN42030-101 MC 3100 3.1 Standard 04.03 November 200926

Installing your MCC 31 00 for BlackBerry

page 20 or “Installing your new MCC 3100 for BlackBerry over

the air” on page 22.

3. Follow “Initial configuration” on page 31, using the information in Table 3 "Upgrade configuration parameters" on page 26.

Uninstalling MCC 3100 for BlackBerry

Use the following procedures to uninstall the MCC 3100 for BlackBerry.

• “Clearing the MCC 3100 for BlackBerry database” on page 27

• “Uninstalling the MCC 3100 for BlackBerry application” on

page 27

Clearing the MCC 3100 for BlackBerry database

Uninstalling the application may not erase the application data. To ensure that you erase the application data, Nortel recommends that you clear the MCC 3100 for BlackBerry database before you uninstall the MCC 3100 for BlackBerry application.

Clearing the MCC 3100 for BlackBerry database

1. Start the MCC 3100 for BlackBerry application and log off the network.

For more information about starting and exiting the MCC 3100 for BlackBerry application, see “Starting and exiting the MCC 3100 for

BlackBerry application” on page 47 and “Logging on and logging off” on page 49.

2. Navigate to the MCC 3100 for BlackBerry Main screen.

3. From the menu, select Options.

4. From the menu, select Erase Database.

5. Select Yes at the prompt to “Clear database and quit?”

6. From the menu, choose Select.

Uninstalling the MCC 3100 for BlackBerry application

Uninstalling the MCC 3100 for BlackBerry software

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 27

Installing your MCC 31 00 for BlackBerry

1. Select Menu, Quit to exit the MCC 3100 for BlackBerry application if it is running.

For more information about starting and exiting the MCC 3100 for BlackBerry application, see “Starting and exiting the MCC 3100 for BlackBerry application” on page 47.

2. From the main menu, select Options, Advanced Options, Applications.

Note: On some BlackBerry devices, Options appears under Settings

and Applications appears under Advanced Options.

3. On the Applications pane, select the item that you want to uninstall.

4. From the menu, select Delete.

5. On the confirmation pane, choose Yes.

6. At the prompt Deletion will occur when the device is restarted. Restart now? Click Yes.

Determining the software version

You can check the software version of the MCC 3100 for BlackBerry on the About pane.

Checking the software version

1. From the main screen of the MCC 3100 application, select Menu, Help, About.

2. Select Menu, Change Option.

3. Select About. The MC 3100 version pane appears.

NN42030-101 MC 3100 3.1 Standard 04.03 November 200928

Figure 2: About pane

Installing your MCC 31 00 for BlackBerry

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 29

Installing your MCC 31 00 for BlackBerry

NN42030-101 MC 3100 3.1 Standard 04.03 November 200930

+ 78 hidden pages

Nortel NN42030-101 User Manual

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

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Contents

Welcome

Getting started

Installing your MCC 31 00 for BlackBerry