Page 1
Network Administration Center
User Guide Supplement
Publication number: P0886656
Product release: 2.5
Document release: Standard 1.0
Date: November 1998
Copyright © 1998 Northern Telecom
All rights reserv e d
Printed in the United States of America
Information i s subject to change without notice. Northern Telecom reserves the right to make
changes in design or components as progress in engi neering and manufacturing may warrant.
MERIDIAN 1, NETWORK ADMINISTRATION CENTER (NAC), NORTHERN TELECOM,
NORTEL NETWORKS, and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are
trademarks of Northern Telecom Ltd. MS-DOS , Microsoft Windows, and Wind ows NT are
trademarks of Microsoft Corporation.
Page 2
Publication histor
y
iii
November 1998
Standard 1.0 of this guide is relea sed to the public.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 3
iv Publication history
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 4
Contents
Preface
1
2
About this guide ix
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Inside this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
What’s new in NAC 2.5 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New features in NAC 2.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Additional software codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Time and year modifications. . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changes to link status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Restrictions for list names. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Required documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Preparing the system 15
Describing the system requirements . . . . . . . . . . . . . . . . . . . . 16
Using the MVME332XTS or MVME332XT card . . . . . . . . . 21
3
Configuring the modems 23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Section A: US Robotics modems 27
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Remote supervisor login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Network link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Page 5
vi Contents
Section B: Racal VI2422PA modem 35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Network link and Racal VI2422PA modem . . . . . . . . . . . . . .37
4
5
6
Using the Meridian Terminal Emulator 39
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Connecting through a serial port or modem . . . . . . . . . . . . . .42
Connecting through a LAN connection. . . . . . . . . . . . . . . . . .48
Configuring MTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Saving to a file 53
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Assigning a port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Printing to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Formatting headings in a data stream report . . . . . . . . . . . . . .59
Downloading the report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Handling local printing 65
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Restri ctions for using local printing . . . . . . . . . . . . . . . . . . . .67
Printing to a LAN printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Before you configure a local printer . . . . . . . . . . . . . . . . . . . .69
Directing reports to a local printer. . . . . . . . . . . . . . . . . . . . . .70
Overriding the sys tem printer . . . . . . . . . . . . . . . . . . . . . . . . .71
Adding a local printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing a local printer type. . . . . . . . . . . . . . . . . . . . . . . . . .75
Changing a local printer name. . . . . . . . . . . . . . . . . . . . . . . . .76
Deleti ng a local printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Standard 1.0 Network Administrat ion Center November 1998
User Guide Supplement
Page 6
Contents vii
7
8
9
Using Multiple Queue Assignment 79
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Interpre ting the Network Position Sta tus Counts Display. . . .81
Configuring 10+ nodes 85
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring the nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Remote supervisor login 99
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configuring the Meridian MAX port . . . . . . . . . . . . . . . . . .104
Configuring the NAC port. . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Entering the phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Access ing the remote site . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
10
Handling error messages 115
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Index 119
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 7
viii Contents
Standard 1.0 Network Administrat ion Center November 1998
User Guide Supplement
Page 8
Preface
About this guide
In this preface
Overview x
Inside this guide xi
Page 9
x About this guide
Overview
Overview
Introduction
Who should read
this guide
Assumptions
How to use this
guide
The Network Administration Center User Guide Supplement
describes the feat ures in Network Administration Center
(NAC) 2.5.
This guide is for administrators, technicians, supervisors, and
others who are responsible for NAC 2.5.
This guide assumes that you are familar with NAC 2 and
Meridian MAX.
This guide also assumes that the NAC 2.5 is correctly installed
and operationa l.
NAC 2.5 is an upissue of NAC 2. You need to use this
supplement guid e to understand the differe nces betwe en NAC 2
and NAC 2.5.
For detailed instructions on how to install and operate the NAC
system, you must refer to t he existing NAC 2 document ation. A
list of the existing documentation is provided in “Required
documentation” on page 13.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 10
About this guide xi
Inside this guide
Inside this guide
The Network Administration Center User Guide Supplement is
structur ed as fol lows:
Chapter 1, “What’s new in NAC 2.5,”
describes the new
features in NAC 2.5. It also provides the modifications to the
software insta llation and upgrade code . Finally, this chapter lists
the documentation manuals you should use with NAC 2.5.
Chapter 2, “Preparing the syst em, ”
describes the hardware
and software requirements of NAC 2.5. It also describes the
MVME332XTS eight-channel asynchronous board, which is a
new feature in NAC 2.5.
Chapter 3, “Config uring t he mod ems,”
des cribes the modems
you can use with NAC 2.5.
Chapter 4, “Using the Meridian Terminal Emulator,”
describes how to use Meridian Terminal Emulator (MTE) 9 to
access NAC 2.5.
Chapter 5, “Saving to a file,”
describes how to save reports
into files. Third-party software, such as database and
spreadsheet applications, can use these files.
Chapter 6, “Handling local print ing,”
a report to a printer atta ched to your PC.
Chapter 7, “Using Multiple Queue Assignment,”
how to interpret the Network Position Status Counts Display
screen if you use the Multiple Queue Assignment (MQA)
feature.
Chapter 8, “Configuring 10+ nodes,”
configure NAC 2.5 to monitor up to 20 Meridian MAX nodes.
Standard 1.0 Network Administration Center November 1998
describes how to print
describes
describes how to
User Guide Supplement
Page 11
xii About this guide
Inside this guide
Chapter 9, “Remote supervisor login,”
describes how to
remotely log in to a Meridian MAX node from your NAC
workstation.
Chapter 10, “Handling error messages,”
contains a l ist of the
error messages that can be generated in NAC 2.5.
Index
The
provides the index entries in this guide.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 12
Chapter 1
What’s new in NAC 2.5
In this preface
Overview 2
New features in NAC 2.5 3
Additional software codes 6
Time and year modifications 10
Changes to link stat us 11
Restrictions for list names 12
Required documentation 13
Page 13
2 What’s new in NAC 2.5
Overview
Overview
Introduction
This chapter describes the new features introd uced in NAC 2.5.
It also describ es modif ications made to the software, such as
new installat ion messa ges and a new format for entering the
year.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 14
What’s new in NAC 2.5 3
New features in NAC 2.5
New features in NAC 2.5
Introduction
List of new
features
New feature For more information, refer to
This section describes the new features in NAC 2.5.
The following table lists the new featur es i n NAC 2.5 and where
to find more information on these features.
Support for the Year 2000 “Support for the Year 2000” on page 4
Higher network li nk s peed “Higher network link speeds” on page 4
MVME332XTS eight-channel
asynchronous board
Chapter 2, “Preparing the syste m”, “Using the
MVME332XTS or MVME332XT card” on page 21
US Robotics Sportster 28.8 modem Chapter 3, “Confi guring the modems”
Meridian Terminal Emulator
Chapter 4, “Using the Meridian Terminal Emulator”
interface
Save reports to a file Chapter 5, “Saving to a file”
Print reports to a printer attached to
Chapter 6, “Handling loca l pr inting”
your PC
Multiple Queue Assignment Chapter 7 “Using Multiple Queue Assignment”
Support for 10+ Meridian MAX
Chapter 8, “C onfiguring 10+ nodes”
nodes
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 15
4 What’s new in NAC 2.5
New features in NAC 2.5
Support for the
Year 2000
NAC 2.5 and its operating system are designed to support the
Year 2000. With this enhancement, NAC 2.5 can operate
between the years 1970 and 2037.
The screens in NAC 2.5 are modified to allow you to enter a
two-digit year or a four-digit year when you create reports.
Note: To enter a ra nge of years in a two-dig it format, the range
must consist of the years only within the 20th century, or the
years only w ithin the 21st century. If the range of years is
differen t from the cu rre nt century, you must specify the years
in a four-digit format. For example, to produce a report with
data from 1998 to 1999, you enter the years as 98 and 99. To
produce a report with data from 2000 to 2001, you enter the
years as 00 and 01. However, you cannot request data in a twodigit format for the years ranging from 1998 to 2001. To
receive this data, you mus t enter the years in a four-digit
format.
A report with the Year field only shows a two-di git year. For
example, the Year 2000 appears as 00 on reports, and the Year
1999 appears as 99.
The Year 2000 appears in a two-digit format (for example, 00)
in the Co nfiguration Contro l transaction log. In the system error
log, the years appear in a two-digit format only within the 20th
century (f or example, 99), but i n a four-digit format for years in
the 21st century (for example, 2000).
Higher netw ork
link speeds
NAC 2.5 offers a higher link speed of 19,200 baud on the
network link connected with a Meridian MAX 9 (or higher)
node. In previous relea ses, NAC supervisors could only
configure the network link up to a spee d of 9600 baud.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 16
What’s new in NAC 2.5 5
New features in NAC 2.5
Note:
If NAC 2.5 is monitoring a Meridian MAX 8 (or lower)
node, the network link should configure up to 9600 baud.
NAC superviso rs can configure a modem or direct network link
connection with this new speed on any of the serial ports. The
new speed improves the response time for network operations
sent over the network link.
The network link is assigned on the NAC Communication Port
Assignment screen. Fo r more informat ion on th is sc ree n, refer
to the Network Administration Centre (NAC) Installation Guide
(NTP 553-4011-110), “Mai ntenance and administration syste m
shutdown” chapt er, “Configure NAC System” section.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 17
6 What’s new in NAC 2.5
Additional software codes
Additional software codes
Introduction
Previous
installation
code
System messages appear on your screen when you install the
software. The messages indicate the status of the installation or
upgrade procedure.
Several new lines of installation/upgrade code appea r in NAC
2.5 that did not appear in earl ier releases of NAC. This section
describes those line s of code.
During a new software installation, the system configures the
port devices. This code is shown in the Network Administration
Center (NAC) Installation Guide (NTP 553-4011-110),
“New soft ware i n stall ations” chapter, page 6-17.
During this configuration process, the earlier versions of NAC
displayed the following messages:
***> Configuring port devices...(TIME)
***> Finished configuring port devices.(TIME)
If you are completing reentry point 2, 3, or 4, the following
mes sage appears:
port_hold started.
Stream Error logging started.
netspec “tcpip” not set up.
Line printer scheduler started.
Module ID = NAC00
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 18
What’s new in NAC 2.5 7
Additional software codes
New software
installation code
In NAC 2.5, the new software installation code appears as
follows:
***> Configuring port devices...(TIME)
***> Finished configuring port devices.(TIME)
If you are comple ting reentry point 2, 3, or 4, the following
message appears:
port_hold started.
Transport Provider daemon started.
Internet services provided.
portmap started.
Stream Error logging started.
netspec “tcpip” not set up.
Network Commands: rwalld
routed started.
NFS Startup...
ONC daemons:
NFS daemons:
Lock manager:
NFS Startup complete.
Line printer scheduler started.
Module ID = NAC00
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 19
8 What’s new in NAC 2.5
Additional software codes
Previous
reinstallation and
upgrade code
During a software reinstallation or upgrade, the system
configures the port devices. This code is shown in the
Network Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Sof tware reinstallation s and upgra des”
chapter, page 8-20.
During this configuration process, the earlier versions of NAC
displayed the following messages:
***> Configuring port devices...(TIME)
***> Finished configuring port devices.(TIME)
The following message appears only if you use reentry point 2,
3, or 4:
port_hold started.
Stream Error logging started.
netspec “tcpip” not set up.
Line printer scheduler started.
Module ID = NAC00
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 20
What’s new in NAC 2.5 9
Additional software codes
New software
reinstallation or
upgrade code
In NAC 2.5, the new software installation code appears as
follows:
***> Configuring port devices...(TIME)
***> Finished configuring port devices.(TIME)
The following message appear s only if you use reentry point 2,
3, or 4.
port_hold started.
Transport Provider daemon started.
Internet services provided.
portmap started.
Stream Error logging started.
netspec “tcpip” not set up.
Network Commands: rwalld
routed started.
NFS Startup...
ONC daemons:
NFS daemons:
Lock manager:
NFS Startup complete.
Line printer scheduler started.
Module ID = NAC00
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 21
10 What’s new in NAC 2.5
Time and year mo di fications
Time and year modifications
Introduction
Modified time
messages
This section describes the modifications made to some of the
NAC 2.5 fields, which provide information about the time or
year. These fields appear during the instal lation or upgrade
procedure.
During a NAC software installation or upgrade, the system
occasionally displays the amount of time required to comp let e a
task. When the system formats the hard disk drive and creates
file systems, it indicates that the task could take about 30
minutes. In NAC 2.5, the syst em message now ind icates t hat the
task could take between 30 to 60 minutes.
The message appears as follows:
***> Formatting root file system’s disk drive
(TIME)
This will take about 30 to 60 minutes...
This message appears in the Network Administration Center
(NAC) Install ation Guide (NTP 553-4011-110), “New softwa re
installations” chapter, page 6-12. It also appears in the
“Software reinstallations and upgrades” chapter, page 8-13.
EST reference
removed
Prior to NAC 2.5, you entered the time as Eastern Standard
Time (EST) during an installation or upgrade procedure. In
NAC 2.5, you enter the local time instead of the EST. The
reference to EST no longer appears on the installation and
upgrade sc ree ns.
Enter year in
“yyyy” format
Prior t o NAC 2.5, you e ntered the year in “yy” format during an
installation or upgrade procedure. In NAC 2.5, you enter the
year in “yyyy” format.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 22
What’s new in NAC 2.5 11
Chan ges to link status
Changes to link status
Introduction
Previous
documentation
Modified
info rm a t ion
Modifications have been made to the description for displaying
the latest li nk stat us information on the View Miscellaneous
Parameters screen.
The View Mis ce llan e o us Par am et er s cree n is descr ibe d in the
Network Administration Center (NAC) 2 Supervisor’s User
Guide (P0724352), “Network Configuration Control” chapter,
“View Miscellane ous Parameters” section, page 12-13.
The note in this earlier documentation stated that it could ta ke
up to seven minu tes before changes to the sta tus of the Mer idian
MAX configuration control link or a NAC link were reflected
on the scr e e n .
This information ha s been modi fied in NAC 2.5. To see a
change in the status of a link, you must close the screen and
reopen it.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 23
12 What’s new in NAC 2.5
Restrictions for list names
Restrictions for list names
No hyphens or all
numbers
The List Management featur e allows you to create lists of
NACD-DNs, ACD-DNs, and CDNs.
However, you cannot use hyphens or all number s in a list name.
This causes an error message.
For more information on the List Management featu re , refe r to
the Network Administration Center (NAC) 2 Supervisor’s User
Guide (P07 24352), “List Management” chapter.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 24
What’s new in NAC 2.5 13
Required documentation
Required documentation
Introduction
Network
Administration
Center
documentation
This section lis ts the doc umentation you should have on hand to
run Network Administr at ion Center 2.5.
To run Network Adminis trat ion Center 2. 5, you should have the
following manuals:
• Network Administration Center (NAC) 2
Supervisor’s User Guide (P0724352)
• Network Administra tion Cent er (NAC) 2 NTPs (A0619661)
consisting of
– Network Administration Center (NAC)
Installa tion Guide (NTP 553-4011-110)
– Network Administration Center (NAC)
System Administration and Maintenance Guide
(NTP 553-4011-510)
– Application Equipment Module Installation Guide
(NTP 553-3201-200)
• Meridian Termin al Emulator (MTE) Release 9 User Guide
(P0881398)
• Network Administration Center User Guide Supplement
Meridian MAX
documentation
For information on the Meridian MAX, refer to one of the
following manuals:
• Meridian MAX 7 Supervisor’s User Guide (P0815598)
• Meridian MAX 8 Supervisor’s User Guide (P0853407)
• Meridian MAX 9 Supervisor’s User Guide (P0881392)
• Meridian MAX 9 Maintenance and Diagnostics Guide
Standard 1.0 Network Administration Center November 1998
(P0886656)
(NTP 553-4011-811)
User Guide Supplement
Page 25
14 What’s new in NAC 2.5
Required documentation
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 26
Chapter 2
Preparing the system
In this chapter
Describing the system requirements 16
Using the MVME332XTS or MVME332XT card 21
Page 27
16 Preparing the system
Describing the system requirements
Describing the system requirements
Introduction
This section describes the hardware and software components
that you require to run NAC 2.5.
NAC 2.5 uses the same hardware components as NAC 2.
However, a new LAN transceiver cable has been adde d to NAC
2.5.
Equipment and
material list
Equipment Contents
NAC 2.5 SNN • Motorola MVME167-34 s ingle board comput er with M68040 3 3 MHz
The following table lists the equipment and materials requi red
by NAC 2.5.
CPU
• Motorola MVME332XT/XTS eight-channel asynchr onous I/O board
(maximum of five)
• NT7D62CA Mass Storage Unit (contains 1 Gbyte hard disk drive and
600 Mbyte tape drive uni t)
• NT7D64AA/DC Applicati on Module power supply (AC or DC)
• NTD19SA Application Module
Cables • three multiport cables (NT8D96BE) for each MVME332XT/XTS
asynchronous communication controller
• LAN transceiver cable ( NT7D47EA)
• external input/output cables
Workstations • VDT-t ype (DEC VT520, DEC VT420, DEC VT320, DEC VT220, or
terminals which are 100% compatible
• PC running Reflection 4+ for DOS termina l emulator and directly
connected to the NAC 2.5. All PCs supported by Reflection are
supported by NAC 2.5.
• PC running MTE 9 and connected to the NAC 2.5 (either directly or
through a LAN connection) . For more information on PC
requirements, refer to the
Standard 1.0 Network Administration Center November 1998
MTE 9 User Guide
User Guide Supplement
(P0881398).
Page 28
Preparing the system 17
Describing the system requirements
Equipment Contents
Modems • NetComm SmartModem M7F
• Gandalf LDS 120E
• Develcon DS511A
• Ven-Tel 2400 Plus II
• Ven-Tel 9600 Plus
• Racal-Vadic V12422PA
• UDS EC224A/D
• UDS 2440
• US Robotics Sportster 28.8 Data/Fax
• US Robotics Sportster 33.6 Data/Fax
Printers • DEC LA 195 (Epson-mode only)
• HP RuggedWriter
• HP Laserjet series II
• HP LaserJet series III
• HP LaserJet series 4 Plus
• HP PaintJet 3630
• HP DeskJet
• HP DeskJet 500
• HP DeskJet 560C (with serial-paralle l converter)
Note:
Networks recommends tha t new NAC 2.5 user s print their reports using
the MTE Generic printer setting. For more information, refer to MTE
User Guide (P0881398).
Software • NAC 2.5 Operating System tape cassette including the Motorola
UNIX System V/68 R3V8 Operating System and Standalone System
Interactive Diagnostics package
• NAC 2.5 Applicat ion S oftware tape cassette including the Motorola
Network Services Extension package for the R3V7.1 OS
UNIFY Version 5, Version UNI5.0.5.2.0 RDBMS
Grafsman 3.10
• Meridian MAX 6 (or higher)
Standard 1.0 Network Administration Center November 1998
Many of these printers are manufacturer-disc ontinued. Nortel
User Guide Supplement
Page 29
18 Preparing the system
Describing the system requirements
Equipment Contents
Optional software • Meridian Termi nal Emulator (MTE) Release 9
• Reflection 4+ Version 3.3-4.2 for DOS if you use personal computers
as workstations (customer-provided)
• WinSock 1.1 compliance (required for LAN-based MTE supervisor
workstations)
• Microsoft Windows (for MTE supervisor workstations)
Miscellaneous
equipment
• serial- parallel converter for printers (A0621070)
• HP C2809A 9- to 25-pin converter
Supplies • minimum of three blank 600 Mbyte cassette ta pes
Documentation • Refer to “Required documentation” on page 13.
NAC 2.5 hardware
configuration
System
type CPU card
SNN MVME167 32 1 Gbyte 600
NAC 2.5 supports the SNN hardware configur ation. The
following table shows the configuration.
Hard
drive
RAM
(Mbytes)
(formatted
size)
Tape
drive RS-232C ports
8/16/24/32/40 Yes
Mbyte
LAN
available
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 30
Preparing the system 19
Describing the system requirements
System capacity
limits
The following ta ble lists the maximum configur ations supported
by NAC 2.5.
Maximum
Maximum number of
NAC systems per customer network 1
Meridian MAX systems c onnected to a NAC
Note:
The maximum number of network
links is defaulted to 10. This value increases
if you enable the 10+ MAX nodes feature.
Network ACD-DN/CDN queues
Note:
You must assume 16 queues per
Meridian MAX node to calculate this
configuration.
supervisor workstations connecte d (total)
• supervisor workstations connected on serial
ports
• supervisor works tations connected on a
LAN
value
10
320
60
38
60
system printe rs connected to NAC 38
local prin ters connected thro ugh MTE
Note:
This ref ers to the local printers that
20
have a printer type other than MTE Generic.
One MTE Generic printer can be configured
for every supervisor workstation running
single session MTE 9 (or higher) to the
maximum number of workstations allowed.
Network Supervisor IDs per NAC 80
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 31
20 Preparing the system
Describing the system requirements
Maximum
Maximum number of
value
remote Meridian MAX supervisor logins
through NAC
Note:
The maximum number of remote
supervisor login connections defaults to 10.
This value increases if the 10+ MAX nodes
featu r e is enabled.
10
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 32
Preparing the system 21
Usin g the MVME332XTS or MVME332XT car d
Using the MVME332XTS or MVME332XT card
Introduction
Simil arities
between t he
MVME332XTS and
MVME332XT
Differences
between t he
MVME332XTS and
MVME332XT
This section describes how to use the MVME332XTS or the
MVME332XT eight-channe l asynchronou s board to connec t the
NAC 2.5 module with a ll exter nal dev ices. The MVME332XTS
card is a new featu re in NA C 2 .5.
The MVME332XTS uses the same configuration as the
MVME332XT card.
For more information on this configurati on, refer to the Network
Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Har dware installation” chapte r ,
“MVME332XT eight-channel asynchronous board” section.
The MVME332XTS card has two light-emitting diode s (LEDs)
on the faceplate. The re are three LEDs on the faceplate of the
MVME332XT.
The LEDs show the following conditions:
• FAIL This red LED illuminates when a hardware failure
occurs on the card.
• HALT This red LED is steadily illuminated when the
• RUN This green LED illuminates almost continuously
Standard 1.0 Network Administration Center November 1998
processor stops.
and flickers every few seconds when applications
run normally. This indicator appears only on the
MVME332XT card.
User Guide Supplement
Page 33
22 Preparing the system
Using the MVME332X TS or MVME332XT card
Diagram of the
MVME332XTS and
MVME332XT card s
The following diagram shows the LED locations for the
MVME332XTS and MVME332XT cards.
MVME
332XTS
HALTFAIL
MVME332XTS
Faceplate view
MVME
332XT
FAIL
HALT
RUN
MVME332XT
Faceplate view
G101083
NAC 2.5
application
module
installation
Once you obtain your NAC 2.5 system, you must install the
applicati on module into your Application Equipment Module
(AEM). The MVME332XTS/XT card is pre-instal led in the
application module.
For more inf ormation on how to install the NAC 2.5 application
module, refer to the Network Administration Center (NAC)
Installat ion Guide (NTP 553-4011-110), “Hardware
installation” chapter, “NAC application module installation”
section.
The handling instr uct ions for the MVME332XTS card are
identical to the instructions for the MVME332XT card.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 34
Chapter 3
Configuring the modems
In this chapter
Overview 24
Section A: US Robotics modems 27
Section B: Racal VI2422PA mo dem 35
Page 35
24 Configuring the modems
Overview
Overview
Introduction
Modems
supported
by NAC 2.5
Modem
NAC 2.5 supports the same modems used by NAC 2. The only
additional modems, which NAC 2.5 also supports, are the US
Robotics Sport ster 28.8 Data/Fax and the US Robotics Sportster
33.6 Data/Fax.
This chapter describe s the co nfigurat ion you need to operate the
US Robotics Sportster modems with NAC 2.5. It also provides
an update to the steps required to configure the Racal
VI2422PA modem for use as a network link.
For detailed information on the other modems, refer to the
Network Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Peripheral devices” chapter.
The following table lis ts the modems supported by NAC 2.5 and
the functions for which they can be used.
Modem function
Remote
Limited
distance
Remote
diagnostics
Dial-up
supervisor
supervisor
login
Network
link
Gandalf LDS 120E Yes Yes Yes
Develcon DS511A Yes Yes Yes
NetComm Smart-
Modem M7F
Racal V12422PA Yes Yes Yes Yes
UDS 2440 Yes Yes Yes Yes
UDS EC224A/D Yes Yes
Ven-Tel 2400 Plus II Yes Yes Yes
Standard 1.0 Network Administration Center November 1998
Yes Yes Yes Yes
User Guide Supplement
Page 36
Configuring the modems 25
Overview
Modem function
Remote
Modem
Limited
distance
Remote
diagnostics
Dial-up
supervisor
supervisor
login
Network
link
Ven-Tel 9600 Plus Yes Yes Yes
US Robotics
Sportster 28.8 or 33.6
Data/Fax
Cable connections
Yes Yes Yes Yes
You can connect modems to the NAC 2.5 with two modem
cables: the NT7D99AA null modem cable and the NT7D61
cable.
For more information on the cabling arrangement, refer to the
Network Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Pe ripheral devices” chapter, “Modem
cables” section.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 37
26 Configuring the modems
Overview
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 38
Configuring the modems 27
Section A:
US Robotics modems
In this section
Overview 28
Remote diagnos tics 29
Remote supervisor login 31
Network link 32
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 39
28 Configuring the modems
Overview
Overview
Introduction
Along with the other modems supported by NAC 2, the
NAC 2.5 also supports the US Robotics Sportster 28.8 or 33.6
Data/Fax modem.
These modems provide functions such as remote diagnostics,
dial-up supervisor, remote supervisor login, and a network link.
This section describes these functions.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 40
Configuring the modems 29
Remo te diagnostics
Remote diagnostics
Introduction
Cable connections
Configu ri ng for a
remote dial -up
supervisor or the
remote end
Through your US Robotics Sportster 28.8 or 33.6 modems,
Nortel performs remote diagnostics on your system.
To obtain remote diagnostics support, you must connect a
modem to the remote diagnost ic li nk.
For more information on the cabling arrangement, refer to the
Network Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Pe ripheral devices” chapter, “Remote
diagnosti c modems” sect ion.
To configure the US Robotics Sportst er 28.8 or 33.6 modem for
use as a remote dial-up supervisor, follow these steps. These
steps also a pply to the configur ation of the modem’s re mote end
for a remote dial-up supervisor.
Step Action
1 Open the modem and ensure that the DIP switch settings
match the settings in the following diagram.
Standard 1.0 Network Administration Center November 1998
Off
On
1
2345678
G101071
2 Set the workstation speed to 2400 baud.
3 Connect a workstation to the modem with a straight-t hrough
cable (NT1R03Dx or NT1R0 3Ex).
User Guide Supplement
Page 41
30 Configuring the modems
Remote diagnostics
Step Action
4 Connect the workstat ion and the modem to their power
sources. Ensure that the modem is connect ed to the telephone
system with an RJ-11 cable/connector.
5 Power up the workstation and the modem.
6 On the workstation keyboard, type AT&B1&W&W1
Result:
The system responds with OK.
7 Power off the modem.
8 Configure the modem’s switch sett ings to match the sett ings in
the following diagram.
Phone jacks Dip switches Serial port interface Power
12345678
Black =
switch position
1
2345678
(up or down)
9 If you are configuring the remote end and wish to dial t he
telephone number of t he NAC 2.5 modem , use the Hayes AT
command “atdt####” for touch-tone dial ing, or “atdp####” for
pulse dialin g.
Note:
The “####” is the telephone number of the NAC 2.5
modem.
G100426
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 42
Configuring the modems 31
Remote supervisor login
Remote supervisor login
Introduction
Configu ri ng for a
remote superviso r
login
You can use the US Robotics Sportster 28.8 or 33.6 modems as
dial-up modems to permit remote supervisor logins.
For more information on how to configure the dial-up modem,
refer to the Network Administration Center (NAC) Installation
Guide (NTP 553-4011-110), “Peripheral devices” chapter,
“Dial-up super visor modems” section.
To set up the US Robotics Sportster 28.8 or 33.6 modems for
use as a remote supervisor login, ensure that the switch settings
match those in the following diagram.
Off
On
1
2345678
G101071
For informati on on how t o log in as a remote sup ervis or, r efer to
Chapter 9, “Remote supervisor login”.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 43
32 Configuring the modems
Network link
Network link
Introduct i on
Configuri ng for a
network link
This section describes how to configure the US Robotics
Sportster 28.8 or 33.6 modems for a network link.
To configure the US Robotics Sportster 28.8 or 33.6 modems
for a network link, follow these steps.
Step Action
1 Open the modem and e nsur e that the swi tc h sett ings mat ch the
sett in gs in the fo llo w i ng d ia gr a m.
Off
On
1
2345678
G101071
2 Set the workstation speed to 9600 baud.
3 Connect a workstati on to the modem with a straight-through
cable (NT1R03Dx or NT1R03Ex).
4 Connect the workstat ion and the modem to their power
sources. Ensure that the modem is connect ed to the telephone
system with an RJ-11 cable/connector.
5 Power up the workstation and the modem.
6 On the workstation keyboard, type AT&F followed by Enter.
Result:
7Type AT&B1 followed by Enter.
Result:
Standard 1.0 Network Administration Center November 1998
The system responds with OK.
The system responds with OK.
User Guide Supplement
Page 44
Configuring the modems 33
Network link
Step Action
8Type AT&Z1=####### followed by Enter.
Result:
Note:
The system responds with OK.
The “#######” represents the telephone number for the
Meridian MAX node.
9Type ATE0 followed by Enter.
Result:
The system responds with OK.
10 Type AT&W1&Y1 followed by Enter .
Note:
This command does not appear on the screen.
Result:
The system responds with OK.
11 Power off the modem.
12 Configure the modem’s switch settings to match t he settings in
the following diagram.
Phone jacks Dip switches Serial port interface Power
12345678
Black =
switch position
1
2345678
(up or down)
G100426
Standard 1.0 Network Administration Center November 1998
13 Discon nect the modem from the workstation.
User Guide Supplement
Page 45
34 Configuring the modems
Network link
Step Action
14 Ensure that the modem at the Meridian MAX site is connected
and powered up.
Result:
The NAC 2.5 initiates the si gnal that connects the
modem.
The NAC 2.5 modem dials the Meridian MAX telephone
num b er as r e co rded in Step 8.
The connection between the NAC site and the Meridian MAX
site is confi rmed when the carrier detect LED constantly
remains on.
15 Use an NT7D99AA modem cable to connect the modem
directly to the NAC multiport cable.
16 Connect the modem to the telephone system with an RJ-11
cable/connector.
17 Power up the modem.
Result:
If your Meridi an MAX is powered up and fun ction al, the
LED labeled “TR” illumi nates on th e modem’s f ront panel . If the
“TR” LED does not illuminate, repeat this procedure. If the light
still does not appear, contact your Nortel Networks
representative.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 46
Configuring the modems 35
Section B:
Racal VI2422PA modem
Overview 36
Network link and Racal VI2422PA modem 37
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 47
36 Configuring the modems
Overview
Overview
Introduction
This section provides an update to the steps required to
configure the Racal VI2422 PA modem for use as a network
link.
For more information on this modem, refer to the Network
Administration Center (NAC) Installation Guide
(NTP 553-4011-110), “Peripheral devices” chapter.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 48
Configuring the modems 37
Network link and Racal VI2422P A modem
Network link and Racal VI2422PA modem
Introduction
Configuring for a
network link
This section describes how to configure the Racal VI2422PA
modem for a network link.
You only need to configure the modem on the Meridian MAX
side. NAC 2.5 automatically configures the modem on its side.
To configure the Racal VI2422PA modem for a network link,
follow these steps.
Step Action
1 Connect the Meridian MAX workstation to the modem with a
straight-through NT9D9007 cable.
Note:
The works tation must be connected with a data format of
8N1 and a speed of 2400 baud.
2 Verify that the modem is connected to the telephone system
with an RJ-11 cable/ connector.
3 Connect the Meridian MAX workst ation and the modem to a
power source.
4 Power up the workstation and modem.
Standard 1.0 Network Administration Center November 1998
5 On the workstation keyboard, type
Result:
6 Type
Result:
7 Type
Result:
Note:
Meridian MAX node.
8 Type
Result:
The system responds with OK.
AT*F0
AT*ZT=#######
ATQ1
User Guide Supplement
followed by Enter.
The system responds with OK.
followed by Enter.
The system responds with OK.
The “#######” represents the telephone number for the
followed by Enter.
The system does not show a res ponse.
AT&F
followed by Enter.
Page 49
38 Configuring the modems
Network lin k and Racal VI2422PA modem
Step Action
9Type ATE0 followed by Enter.
Result:
The system does not show a resp onse.
10 Type AT&W followed by Ent er.
Note:
This command does not appear on the screen.
Result:
The system does not show a resp onse.
11 Power down the modem and work station.
12 Disconnect the workstation from the modem.
13 Connect the modem directly to the NAC 2.5 using an
NT7D99AA modem cable.
14 Verify that the modem is connected to the telephone system
with an RJ-11 cable/ connector.
15 Power up the modem.
16 Through the use of the Racal modem’s front pane l, choose
option 1 and set the value to 1.
17 Choose option 13 and set the value to 2.
18 Connect the mod em at the Mer idian MAX site and power it up.
Result:
The NAC 2.5 modem dials the Meridian MAX
telephone number that you entered earlier i n thi s procedure.
Note:
The connectio n between the NAC site and the Meridian
MAX site is confirmed when the carrier detect LED remains
illuminated.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 50
Chapter 4
Using the Meridian
Terminal Emulator
In this chapter
Overview 40
Connecting through a serial port or modem 42
Connecting through a LAN connection 48
Configuring MTE 51
Page 51
40 Using the Meridian Terminal Emulator
Overview
Overview
Introduction
In this chapter
MTE 9 features
The Meridian Termina l Emulator (MTE), Rel ease 9, allows you
to use your personal computer to access the NAC 2.5, Meridia n
MAX, and Customer Controlled Routing applications.
NAC 2.5 works only with MTE 9.
This chapter provides information on how to connect MTE 9 to
NAC 2.5. For any other information on MTE 9, refer to the
MTE User Guide (P0881398).
MTE 9 provides numerous features, suc h as
• an interface from your PC to NAC 2.5, Meridian MAX, and
CCR
• a LAN connection
• the ability t o print NAC reports t o a prin ter attac hed to your
PC
• the ability to save reports to a file
• the ability to preview reports on your screen
For other details on these and other MTE features, refer to the
MTE User Guide (P0881398).
MTE 9 features
not supported by
NAC 2.5
You cannot use the following MTE 9 features with NAC 2.5:
• customize programmable buttons
• save to a file for MAXcaster
• monitor the real-time status of the agents
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 52
Using the Meridian Ter minal Emulator 41
Overview
Connecting MTE 9
to NAC 2.5
You can use MTE 9 to connect your P C to NAC 2.5 in a va riety
of ways, such as a direct connection, a modem, or through a
LAN.
Based on your hardware configuration, you can connect your
NAC 2.5 to a maximum of 60 supervisor workstatio ns. This
maximum number consists of any combination of direct or
LAN-based connections.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 53
42 Using the Meridian Terminal Emulator
Connecting through a serial port or modem
Connecting through a serial port or modem
Introduction
Setting the
terminal type
This section describes how to configure NAC 2.5 to work with
MTE 9 through a serial port or modem.
To prepare the NAC 2.5 to run with MTE 9, you must set the
terminal type to “MTE 9 or above.”
To set the terminal type, fol low these steps.
Starting Point:
Step Action
1 Verify that the NAC 2.5 system is shut down.
Note:
the
Maintenance Gui de
administration programs: system running” chapter.
2 Display the NAC Maintenance and Admi nistration menu.
NAC 2.5 maintenance console
For instruct ions on how to shu t down the sys tem, ref er to
Network Administration Center System Administration and
(NTP 553-4011-51 0), “Maintenance and
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 54
Using the Meridian Ter minal Emulator 43
Connecting throu g h a serial port or modem
Step Action
3 Select Configure NAC System.
Result:
The Configure NAC System screen appears.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 55
44 Using the Meridian Terminal Emulator
Connecting through a serial port or modem
Step Action
4 Select Port Assignment.
Result:
The NAC Communication Port Assignment screen
appears.
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 56
Using the Meridian Ter minal Emulator 45
Connecting throu g h a serial port or modem
Step Action
5 Move the cursor to the nex t available entry in the
Device
6 Press PF2 to view a pop-up menu that li sts the available
devices.
field.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 57
46 Using the Meridian Terminal Emulator
Connecting through a serial port or modem
Step Action
7 From the pop-up menu, select MTE 9 or above.
Result:
8 In the
Note:
Baud
9 In the
The entry appears in the Device field.
Connect
field, press PF2 and select Direct or Modem.
If you select Mod em , you must also enter a value in t he
field.
Name/Comment
field, enter appropriate information if
desired.
10 Press PF1 to displ ay the Commands menu.
11 Select “Save changes and exit.”
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 58
Using the Meridian Ter minal Emulator 47
Connecting throu g h a serial port or modem
Step Action
12 Refer to “Configuring MTE” on page 51 for inst ructions on how
to configure the MTE 9 to work with NAC 2.5.
Note:
The changes take ef fect when you restart the NAC 2.5
system. For instructions on how to restart the system, refer to
the
Network Administration Center System Administration and
Maintenance Guide
(NTP 553-4011-5 10), “Maintenance and
administration programs: system shutdown” chapter.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 59
48 Using the Meridian Terminal Emulator
Connecting through a LAN connection
Connecting through a LAN connection
Introduction
NAC 2.5 and LAN
connectivity
Configuri ng the
LAN connection
This section describes how to configure NAC 2.5 to work with
MTE 9 through a LAN connection.
NAC 2.5 provides Ethernet LAN connectivity for supervisor
workstations thr ough the industry standard TCP/IP protocol.
To configure the LAN connection, follow these steps.
Starting Point: NAC 2.5 maintenance console
Step Action
1 Verify that the NAC 2.5 system is shut down.
Note:
For instruct ions on how to shu t down the sys tem, ref er to
the
Network Administration Center System Administration and
Maintenance Gui de
administration programs: system running” chapter.
2 Display the NAC Mainten ance and Adm inistration men u.
3 Select Configure NAC System.
Result:
The Configure NAC System screen appears.
(NTP 553-4011-51 0), “Maintenance and
Standard 1.0 Network Administration Center 2.5 November 1998
4 Select System Parameters.
Result:
The NAC System Parameters screen appears.
User Guide Supplement
Page 60
Using the Meridian Ter minal Emulator 49
Connecting through a LAN connection
Step Action
5 In the
NAC Hostname
field, enter the host name for this node.
The host name can be up t o eight characters. It m ust start with
a letter and contain only letters, numbers, an underscore, or a
dash. The default is NAC00.
6 In the
NAC IP Address
field, enter the IP address for the
NAC 2.5.
You must enter the IP address in the format of N1.N2.N3.N4.
N1 is between 0 and 223 (inclusive but excluding 127). N2 and
N3 are between 0 and 255 inclusive. N4 is between 0 and 254
inclusive.
7 In the
NAC Subnet Mask
field, enter the subnet mask for the
NAC 2.5.
You must enter the subnet mask in the format of N1.N2.N3.N4.
The numbers can range bet ween 0 and 255 inclusive.
To use the system default, enter De fault.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 61
50 Using the Meridian Terminal Emulator
Connecting through a LAN connection
Step Action
8 In the
NAC Default Router/Gateway Address
field, enter the
default route r address for NAC 2.5.
You must enter the defaul t router/gateway address in the
format of N1.N2.N3.N4. N1 is betwee n 0 and 233 (inclusive but
excluding 127). N2 and N3 are between 0 and 255 inclusive.
N4 is between 0 and 254 inclusive.
To use the system default, enter Default.
9 Press PF1 to display t he Commands menu.
10 Select “Save changes and exit.”
The changes take ef fect after you restart NAC 2.5.
11 Refer to “Configuring MTE” on page 51 for inst ructions on how
to configure the MTE 9 to work with NAC 2.5.
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 62
Using the Meridian Ter minal Emulator 51
Configuring MTE
Configuring MTE
Introduction
Configu ri ng the
MTE
After you configure a direct, modem, or LAN connection, you
must configure the MTE to work with NAC 2.5.
To configure the MTE, follow these steps.
Starting Point : NAC 2.5 maintenance console
Step Action
1 Configure a serial, direct, or LAN connection i n NAC 2.5.
For informati on on how to configure a direct or modem
connecti on, r efer to “Connecting through a serial port or
modem” on page 42.
For informati on on how to configure a LAN connection, refer to
“Connecting through a LAN connection” on page 48.
2 Install MTE 9 on your PC.
For informati on on how to i nstall MTE 9, refer to the
(P0881398), “Ins talling MTE” chapter.
Guide
3 Configure the MTE to work with NAC 2.5.
For informat ion on how t o co nnect t o MTE thr ough a ser ial port,
refer to the
applicati on” chapter, “To connect using a serial port” sec ti on.
MTE User Guide
(P0881398), “Connecting to an
MTE User
Standard 1.0 Network Administration Center November 1998
For informati on on how to connect to MTE through a modem,
refer to the
application” chapter, “To connect using a modem” section.
For information on how to connect to MTE through a LAN
connecti on, r efer to the
“Connecting to an application” ch apter, “To connect using a
LAN” section.
MTE User Guide
User Guide Supplement
(P0881398), “Connecting to an
MTE U ser Guide
(P0881398),
Page 63
52 Using the Meridian Terminal Emulator
Configuring MTE
Standard 1.0 Network Administration Center 2.5 November 1998
User Guide Supplement
Page 64
Chapter 5
Saving to a file
In this chapter
Overview 54
Assigning a port 55
Printing to a file 57
Formatting headings in a data stream report 59
Downloading the report 61
Page 65
54 Saving to a file
Overview
Overview
Introduction
Using data stream
reporting
Usin g local
printers and MTE
Data stream reporting allows system administrators to pr int
historica l repor ts into files. Third-party software, such as
database and spreadsheet applications, can use these fi les.
You cannot purchase the data stream reporting feature
separately. It is always enabled in NAC 2.5.
You can print the reports on an ad hoc basis through the Report
Definition feature or at a predetermined time through the
Schedule Definition feature.
To use data stream reporting, you must com ple te several stage s.
These stages, which are described in this chap ter, incl u de
• assign a port
• enable the Datastream Headings Format field (optional)
• pri nt th e report to a fi le
• download the report into a third-party application
You can also configure data stream reporting for local printers
and capture the report output on the MTE workstation.
For more information, refer to the MTE User Guide
(P0881398), “Pri nting a report” chapter, “To print report s with
Meridian MAX 8.6x (or higher) or NAC 2.5” section.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 66
Saving to a file 55
Assigning a port
Assigning a port
Introduction
Assignin g a po rt
for data stream
reporting
You can assign all of your printer ports, except one, to data
stream repor ting. You must reserve one non-data stre am pri nter
for use by the system.
To assign a port for data stream reporting, follow these steps.
Starting Point :
Step Action
1 Verify that t he NAC 2.5 system is shut down.
Note:
the
Maintenance Guide
administration programs: system running” chapter.
2 Display the NAC Maintenance and Administration menu.
3 Select Configure NAC System.
Result:
4 Select Port Assignment.
Result:
appears.
NAC 2.5 maintenance console
For instructions on how to sh ut down the system, refer to
Network Administration Center System Administration and
(NTP 553-4011-5 10), “Maintenance and
The Configure NAC System screen appears.
The NAC Communication Port Assignment screen
Standard 1.0 Network Administration Center November 1998
5 Move the cursor to the port to be used for data stream
reporting.
6 Press PF2 to view a pop-up menu that lists the available
devices.
7 From the pop-up menu, sele ct Data Stream.
Result:
8 Ignore the Connect and Baud fields.
9 In the
port is assigned to data stream reporting.
10 Press PF1 to use the Comm ands m enu to save and exit.
The entry appears in th e
Name/Comment
User Guide Supplement
field, enter a name to indicate that this
Device
field.
Page 67
56 Saving to a file
Assign ing a port
Step Action
11 Restart the NAC 2.5 system.
Note:
For instructions on how to start the system, refer to the
Network Administration Center System Administration and
Maintenance Gui de
(NTP 553-4011-51 0), “Maintenance and
administration programs: system shutdown” chapter.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 68
Saving to a file 57
Printing to a file
Printing to a file
Introduction
Printing reports to
a file
After you ass ign a da ta stream repo rt ing p o rt, you must prepare
the print settings in NAC 2.5.
If you use MTE 9, follow the steps in this proced ure and the
“Printing to a file” section in the MTE 9 User Guide
(P0881398).
To print a report to a file, follow the se steps.
Starting Point : NAC 2.5 supervisor workstation
Step Action
1 Display the NAC 2.5 main menu.
2 Select Network Report Definition.
Result:
3 Select Report Parameter Definition.
Result:
4 Complete the Report Par am eter Definition scre en.
Note:
Center (NAC) 2 Supervi sor’s User Guide
Report Definition” chapter, “Report Parameter Definition”
section.
The Network Report Defi nit ion submenu appears.
The Report Parameter Defi nition screen appear s.
For more i nformat ion, refe r to th e
Network Ad minist rati on
(P0724352), “Network
Standard 1.0 Network Administration Center November 1998
5 In the
6 Select Data Stream or the name given to the data stream port
7 If you want to print this report immediatel y, press Commands
Output Device
Result:
devices to use to pri nt the report.
in the “Assigni ng a port” section on page 55.
and select “Pri nt this report.”
If you want to print the report at a later time, incorporate the
report into a sche dule.
A pop-up window appears that displays a list of
User Guide Supplement
field, press Opti ons.
Page 69
58 Saving to a file
Prin tin g to a file
Step Action
8 Press PF1 to display t he Commands menu.
9 Select “Save changes and exit.”
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 70
Saving to a file 59
Formattin g headings in a da ta stream report
Formatting headings in a data stream report
Introduction
If th e fie ld is
enabled
If th e fie ld is
disabled
In NAC 2.5, a new field has been added to the Miscellaneo us
Options screen to allow you to format the headings in a data
stream report. This field is call ed Datastre am Headings Format.
If the Datastream Headings Format field i s e nabled, the c olumn
headings in the data stream report contain the system-defined
names of the formula used in the columns in the tabular format
definition. For example, if you use the “Number of calls
accepted” formula in a column, the system-defined heading
“Calls Accpt” automatically appears as the column heading.
Customized headings, which you may have assigned to a
column, are ignored.
If the Datastream Headings Format field is disabled, the
headings contain the customized names you assigned to the
columns in the tabular format definition. For example, you may
have assi gne d the name “Calls Accepte d” as the headin g for the
column that contains t he “Numbers o f Ca lls Accep ted” formu la.
The column heading “Cal ls Accep ted” appea rs in t he r eport sent
to the file. If a column heading is not customized, the systemdefined heading automatically appears in the report.
Setting the
Datastream
Headings Format
field
Standard 1.0 Network Administration Center November 1998
To set the Datastream Headings Format field, follow these
steps.
Starting Point : NAC 2.5 supervisor workstation
Step Action
1 Display the NAC 2.5 main menu.
2 Select Parameter Administration.
Result:
The Parameter Administration submenu appears.
User Guide Supplement
Page 71
60 Saving to a file
Formatting headings in a data stream rep ort
Step Action
3 Select Miscellaneous Options.
Result:
The Miscellaneous O ptions screen appears.
4 Set the
Datastream Headings Format
field to Enable.
5 Press PF1 to display t he Comman ds m enu.
6 Select “Save changes and exit.”
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 72
Saving to a file 61
Downloading the report
Downloading the report
Introduction
Setting the
terminal settings
You must have a terminal emulation packa ge, such as MTE 9,
or a capturing software program on your workstation to
download the data stream report from the NAC 2.5 into your
third-party software application.
Note: For more information on how to use MTE 9 to save a
report, refer to the MTE User Guide (P0881398), “Saving to a
file” chapter, “To save to a file with data stream reporting”
section.
The terminal settings within the terminal emulation pac kage
should be
• 9600 baud rate
• 8 data bits
• no parity
• 1 stop bit
• VT-52 or V-100 terminal e mulation
Preparing the file
You should mark the receiving data file with a “.txt” extension
for easy identi fi cation and processing. Refer to the
documentation f ro m your capturing software program for
instructions on how to download a file.
Once you have downloaded the file, you can import it into
applicat ions suc h as databases and spreadsheets.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 73
62 Saving to a file
Downloading the report
Report codes
When you open the report in your third-party application, you
will find that special codes are also included, as shown in this
sample.
"[Meridian NAC BEGIN]"
56881, 1084
"Summarized ACD-DN Perform ance Report "
"Interval Report"
""
"",,,"D ate: 11/ 06/98",, " T ime: 13:49:42"
"
"Inter val: 08:00 Days: All Relative time zone: Node"
""
" ACD-DN ","INTVL","SRV ","AVG ","1ST ","2ND ","TOT ","TOTAL ","CALLS ","AVG ","
AVG "," AVG "," AVG "
" NUMBER ", "AVG","LVL ","ANS ","DEL ","DEL ","C ALLS "," TOF ","ABAND ","ACD ","
NOT "," IN "," OUT"
" NUMBER d, "AVG"," % ","DEL ","RAN ","RAN ","ANSWD "," CALLS ","ABAND ","TALK ","
RDY "," DN "," DN"
" NUMBER d, "AVG"," % ","DEL ","RAN ","RAN ","ANSWD "," CALLS ","ABAND ","TIME ","
"TIME ","TIME ","TI ME "
, , , "SEC" , , , , , , "SEC", "SEC", "SEC", "SEC"
"1000" ,"08:00 *, 0,95,0, 0,4876, 0,294,11 1,0,0,0 ,
----------------------------- ------------------------------------------- ----------------------------------------------------- ------"1000"," ",0,95,0,0,4876,0,294,111,0,0,0
------------------------------------------------------------------------------------------------------------------------------------
========================================================================================
"","", 0, 95, 0, 0,4876,0,294,111,0,0,0
========================================================================================
"[Meridian NAC END]"1""
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 74
Saving to a file 63
Downloading the report
These codes allow your application to recognize the report.
Without the codes, the report may not be legible in some
applications. You can delete these codes after you import the
report into your app lication file.
Reports that are output to a data stream printer consist of a start
file marker, a report, and an end file marker. The sample shows
a Summarized ACD-DN Performance Report sent to a data
stream pr inter. The output is in the standard ISO 8859-1 Lati n-1
character s et.
The format of the report data conforms to computer industry
standards , such as the Lotus 1-2-3 or Excel comma delimited
format.
The start of the file marker information includes two lines of
information. The first line signals the start of the report output.
Double quotation mar ks enclose this alphanumeric string
(“[Meridian NAC BEGIN]”). The second line contains numeric
fields - a cyclic redunda ncy check (CRC), and a character coun t
of the report data. A comma separate s the fields in the second
line. The CRC and character co unt do not include the cha racters
in the start file or end file marker lines.
NAC must use an industry-standard CRC algorithm that is
portable across different computing platforms. This algorithm
simplifie s the job of the third-party application provide r who
uses this information. The formula is the summation of the
following expr es sion, where X is each byte in the file:
CRC-CCITT = X16 + X12 + X5 + X0
The end file marker consists of a single line to signal the end of
the report output. Since this string is an alphanumeric string, it
is enclosed in double quotation marks.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 75
64 Saving to a file
Downloading the report
Deciphering the
report data
The data portion of a data stream report is similar to the output
of a tabular report. One difference is that the column headings
correspond to the formula’s column label, not the tabular
format’s custom heading.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 76
Chapter 6
Handling local printing
In this chapter
Overview 66
Restrictions for using local printing 67
Printing to a LAN printer 68
Before you configure a local printer 69
Directing re ports to a local printer 70
Overriding the system printer 71
Adding a local printer 73
Changing a local pri nter type 75
Changing a local pri nter name 76
Deleting a local printer 77
Page 77
66 Handling local printing
Overview
Overview
Introduction
Features of local
printing
The Local Printing feature allows you to configure a printer
attached to a personal computer (PC) to rec eive reports and
other data from the NAC 2.5. The PC must be running MTE.
These printers are called local printers. They can be attached
directly to any PC that runs NAC 2.5 and MTE. These printers
can also be connected through a LAN and used by all the
supervisors.
A local printer, however , is not intended for high volume.
Printing may be slower t han a dedicate d syste m printer i f the PC
is in real-time display mode or is currently interacting with the
display.
Through the Local Printing feature, you can do the following:
• Send a report to any local print er, even one used by ano ther
supervisor.
• Send scheduled reports to the local printer.
• Queue reports to local printers.
• Print a variety of reports including tabular, graphic, da ta
• Print screen snapshots by using the [Print] key. If you use
Standard 1.0 Network Administration Center November 1998
stream, and system reports.
the [Print Screen] key, the international characters and
graph deta ils may not print co rrec t ly.
User Guide Supplement
Page 78
Handling local printing 67
Restrictions for using local printing
Restrictions for using local printing
There are several restrictions for using local printing:
• To run local printing in a Windows environment, you must
use MTE 6 or higher. For more information, refer to the
MTE User Guide (P0881398).
• You cannot use local printing if more than one MTE
session is running on a PC.
• The print jobs on all printers stop if you add, delete, or
change a local prin ter. The printi ng resumes after you finish
configuring the printer.
• If you exit from MTE, the printing stops. This causes print
jobs to queue on the printer until you restart MTE.
However, you do not have to be logged in to the NAC 2.5
to send reports to the local printer.
• A NAC 2.5 can have a maximum of 20 local pri nters when
the printer type is defined as something other than MTE
Generic.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 79
68 Handling local printing
Prin ting to a LAN printer
Printing to a LAN printer
Introduction
LAN vendor
software
You can redirect print jobs to printers attached to your LAN if
• the LAN printer is a NAC-supported printer
• the PC responsible for redirecting the output is running
MTE
You can r un special software on a LAN-attached PC to intercept
printer data before MS-DOS can send it to one of the PC’s
physical ports. This softwar e is provided by the LAN vendor.
The printer data is then sent to a printer on the network, usually
through t he server. This functionality is supplied by the specific
LAN provider that your system’s LAN administrator
configures.
If you need thi s func tionali ty, you must conf igure the PC print er
port using the MS-DOS commands described in the
MS-DOS user’s guide. It is the LAN administrator’s
responsibility to install, confi gure, and maintain this feature.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 80
Handling local printing 69
Before you configure a local printer
Before you configure a local printer
Before you add, change, or delete a local printer, you should do
the following:
• Ensure that the printer is connected properly.
You can connect the local printer to the PC through any one
of the standard parallel printer ports (LPT1, LPT2, or
LPT3), or through a serial port (COM1 or COM2). The
type of connection depends on the printer interface.
• Ensure that the printer is configured as a NAC 2.5 printer.
For more information, r efer to the Network Administration
Center (NAC) Installation Guide (NTP 553-4011-110),
“Peripheral devices” chapter.
• Ensure that MTE is configured correctly.
For more information, r efer to the MTE User Guide
(P0881398).
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 81
70 Handling local printing
Directing reports to a local printer
Directing reports to a local printer
Selecting a local
printer
Activating
through MTE
After you configure a local printer in NAC 2.5, it can be
accessed through the pop- up window in the printer-related
fields. For example, you can select the local printer in the
Output Device field in the Report Parameter Definition feature
to print a report.
You can also select the local pri nter directly through MTE. For
more informatio n, refer to the MTE User Guide (P0881398),
“Printing a report” section.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 82
Handling local printing 71
Overriding the system printer
Overriding the system printer
Introduction
Overriding the
system printer
If you move frequently, you can activate a new field that has
been added to your profile to override the default print in favor
of a local printer.
This allows you to move to another PC-based work station with
a local printer attached to it. The reports you send to the syste m
default printe r are printed at the local printer.
This field, Local Pr inter Over ride, has be en added t o the Profil e
Maintenance and Supervisor Definition screens.
To override the system printer, follow these steps.
Starting Point :
Step Action
1 Display the Profile Maintenance screen or the Supervisor
Definition screen.
For informati on on the Profile Maintena nce screen, refer to the
Network Administration Center (NAC) 2 Superviso r’s User
Guide
NAC 2.5 Profile Maintenance screen or Supervisor
Definiti on screen
(P0724352), “Profile Maintenance” chapter.
Standard 1.0 Network Administration Center November 1998
For informati on on the Superv isor Defi niti on scree n, ref er to th e
Network Administration Center (NAC) 2 Superviso r’s User
Guide
“Supervisor Definition” section.
(P0724352), “Parameter Administration” chapter,
User Guide Supplement
Page 83
72 Handli ng local printing
Overriding the system printer
Step Action
2 In the Profile Maintenance screen or the Supervisor Definition
screen, set the
Local Printer Ove rr ide
.field to Enabled.
3 Save the changes made to the screen.
4 Configure the MTE for local printing.
To do this, follow the pr ocedure described in the .
(P0881398) , “Printing a report” chapter, “To pri nt reports
Guide
MTE User
with Meridian MAX 8.6x (or higher) or NAC 2.5” section.
5 Save the changes made to the screen.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 84
Handling local printing 73
Adding a loca l printe r
Adding a local printer
Adding a local
printer
To add a local printer, fol low these steps.
Starting Point : NAC 2.5 supervisor workstation
Step Action
1 Display any NAC 2.5 scree n.
2 Press Control P.
Result:
window is blank, no local printer has been configured.
The Local Printer Control Window appears. If t he
Standard 1.0 Network Administration Center November 1998
3 In the
4 Select your printer type from the list.
Printer Type
Result:
Result:
A list of available printer types appears.
Your entry appears in the
User Guide Supplement
field, press Options.
Printer Type
field.
Page 85
74 Handli ng local printing
Adding a local printer
Step Action
5 In the
Note:
Printer Name
This name ap pears in the pop-up window in the NAC 2.5
field, enter a name for the printer.
field used to s elect a p rinte r. For ex ample, t he name ap pears in
the
Output Device
field in the Report Par ameter Definition
screen.
6 Press Commands and select “Save changes and exit.”
Result:
A pop-up window appears to confirm that the printer is
to be added. This message warns that print jobs on all printers
being used by NAC are stopped until the local printer is added.
7Type y to continue.
Result:
A pop-up window appears to confirm that the local
printer is being added to the system. After the printer is added,
this message appears at the bottom of the screen: “Local
printing to you r PC is now enabled.”
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 86
Handling local printing 75
Changing a lo cal printer typ e
Changing a local printer type
Changing the type
of local printer
To change the type of local printer, follow these steps.
Starting Point : NAC 2.5 supervisor workstation
Step Action
1 Display any NAC 2.5 scree n.
2 Press Control P.
Result:
3 In the
Result:
4 Select your printer type from the list.
Result:
5 Press Commands and select “Save changes and exit .”
Result:
being changed. This mes sage warns that print jobs on all
printers bei ng used by NAC ar e stopped un ti l the loca l prin ter is
changed.
The Local Printer Control Window appears.
Printer Type
A list of available printer types appears.
Your entry appears in the
A pop-up window appears to confirm that the printer is
field, press Options.
Printer Type
field.
Standard 1.0 Network Administration Center November 1998
6Type y to continue.
Result:
printer is being changed. After the printer is added, this
message appears at the bottom of the screen: “Local printer
type has been changed .”
A pop-up window appears to confirm that the local
User Guide Supplement
Page 87
76 Handli ng local printing
Chan ging a local printer name
Changing a local printer name
Changing the
name of the
local printer
To change the name of the local printer, follow these steps.
Starting Point: NAC 2.5 super visor workstation
Step Action
1 Display any NAC 2.5 screen .
2 Press Control P.
Result:
3 In the
4 Press Commands and select “Save changes and exit.”
Result:
name of your local printer has been changed.”
The Local Printer Control Window appears.
Printer Name
The system respo nds with the following m essage: “The
field, type the new pri nter name.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 88
Handling local printing 77
Deleting a local printer
Deleting a local printer
Deleting a local
printer
To delete a local printer, follow these steps.
Starting Point : NAC 2.5 supervisor workstation
Step Action
1 Display any NAC 2.5 scree n.
2 Press Control P.
Result:
3 In the
Result:
4 Press Commands and select “Save changes and exit .”
Result:
being deleted. This message warns that print jobs on all
printers bei ng used by NAC ar e stopped un ti l the loca l prin ter is
deleted.
5Type y to continue.
Result:
printer i s being delete d. After the print er is adde d, thi s mes sage
appears at the bottom of the screen: “Local printing to your PC
has been disabled.”
The Local Printer Control Window appears.
Printer Type
The current entry i s del eted.
A pop-up window appears to confirm that the printer is
A pop-up window appears to confirm that the local
field, press Delete local printer.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 89
78 Handli ng local printing
Deleting a local printer
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 90
Chapter 7
Using Multiple Queue
Assignment
In this chapter
Overview 80
Interpreting the Network Position Status Counts Display 81
Page 91
80 Using Multiple Queue Assignme nt
Overview
Overview
Introduction
MQA and NAC 2.5
In this chapter
For more MQ A
info rmat ion
In Meridian MAX 7, Multiple Queue Assignment (MQA) was
introduced to allow an agent to service up to five ACD-DNs
simultaneously. Without the MQA feature, agents service only
the one ACD-DN associated with the phoneset into which they
logged in.
The Network Position Status Counts Display is the only screen
in NAC 2.5 that is directly impacted by MQA. You must
interpret the data differently on this screen if any of your
Meridian MAX applications contain MQA.
This chapter describes how to intrepret the Network Position
Status Counts Display if one of your Meridian MAX
applications is running MQA.
For more information on MQA, refer to one of the following
manuals:
• Meridian MAX 7 Supervisor’s Use r Guide (P0815598)
• Meridian MAX 8 Supervisor’s Use r Guide (P0853407)
• Meridian MAX 9 Supervisor’s Use r Guide (P0881392)
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 92
Using Multiple Queue Assignment 81
Interpreting the Network Position Stat us Counts Disp lay
Interpreting the Network Position Status Counts Display
Introduction
Terminology
The Network Position Status Counts Display screen shows the
number of positions currently in specific states. This screen is
availabl e in tabula r or graphic format.
This section describes how to interpret the Network Position
Status Counts Displ ay scr een if one of your Meridian MAX
applicat ions is r unning MQA.
For detailed information on this screen, refer to the Network
Administration Center (NAC) 2 Supervisor’s User Guide
(P0724352), “Position Status Display” chapter.
With MQA, you need to know the following terms:
Primary queue
•
The primary queue is the first queue an agent selects when
he or she logs in to the phoneset.
• In-use queue
The in-use queue is the q ueue in whi ch an agent is cur rentl y
handling an ACD call. If the agent is not handling an ACD
call, the in-use queue becomes the last queue that the agent
handled. When an agent logs in, the primar y queue is
considered to be the in-use queue.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 93
82 Using Multiple Queue Assignme nt
Interpreting the Network Position Status Counts Display
Interpreting the
screen
To interpret the screen when it contains MQA information,
follow these steps.
Starting Point:
Step Action
1 Display the NAC 2.5 main menu.
2 Display the NAC Maintenance and Admi nistration menu.
3 Select Position Status Display.
Result:
appears.
NAC 2.5 supervisor’s wo rkstation
The Network Position Status Counts Display screen
Standard 1.0 Network Administration Center November 1998
4 Study the following fields:
Node-ACDDN...
can be an NACD-DN or a group total identifier.
Manned...
were manned the last ti me the di splay was updated. If MQA is
enabled, this field increments by one for each queue that the
agent services. For example, the
BL-4000, BL-5000, and BL-6000 queues increments by one if
the same agent services each queue.
User Guide Supplement
Identifi es the source of this information. This
Shows the number of positions in the queue that
Manned
field for the
Page 94
Using Multiple Queue Assignment 83
Interpreting the Network Position Stat us Counts Disp lay
Step Action
Spare...
Shows the number of positions that were not manned
the last time the display was updated. If MQA is enabled, this
field is pegged only against the agent’s primary queue. For
example, the agent could monitor the BL-4000,
BL-5000, and BL-6000 queues. BL-4000 could be the pri m ary
queue. When the agent logs out, only BL-4000 increments by
one.
ACD Call...
Shows the number of manned positions that were
handling ACD calls the last time the display was updated. If
MQA is enabled, only the in-use queue increment s by one.
Since the agent is not available to take calls from the other
queues that he or she is ser vici ng, the
Not Ready
field fo r those
queues increments by one.
Not Ready...
Shows the number of manned positions that were
not availabl e to t ak e call s the l ast t ime th e di splay was up dated.
If MQA is enabled, onl y the i n-use queue increment s by one.
Waiting...
Shows the number of manned positions that were
ready to take a call but did not have a call to take the last time
the display was updated. If MQA is enabled, all que ues being
serviced by the agent increment by one.
DN Call...
Shows the number of manned pos itio ns that made or
received a DN call the last time the display was updated. If
MQA is enabled, only the in-use queue increment s by one.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 95
84 Using Multiple Queue Assignment
Interpreting the Network Position Status Counts Display
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 96
Chapter 8
Configuring 10+ nodes
In this chapter
Overview 86
Configuring t he nodes 87
Page 97
86 Configuri ng 10+ nodes
Overview
Overview
Introduction
When you need
this chapter
When you do not
need this chapter
NAC 2.5 can monitor up to 20 Meridian MAX nodes. In
previous releases of NAC, you could monitor only 10 Meridian
MAX nodes at the same time.
Note:
Although NAC 2.5 is designed to moni tor up to 20 nodes,
this number may vary depending on the number of ACD-DNs
equipped within the network. Other network factors may also
influence this number. Consult your Nortel Networks
representative to determine the number of nodes that can you
configure in your network.
You m ust follow the steps in this chapter if
• you want to add a Meridi an MAX 8 (or l ower) node to your
node configuration; and
• the node configuration already contains 10 or more nodes
You do not need this chapter if
• your NAC 2.5 monitors only Meridian MAX 9 nodes; or
• the node configuration contains less than 10 nodes
Assigning the first
10 nodes
The Meridian MAX 8 (or lower) applications are assigned to
one of the first 10 node s in your node configur ation. If Meridia n
MAX 9 (or higher) applications occupy the first 10 nodes, you
must delete and reassign one of these applications to another
node position. This chapte r describes these steps.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Page 98
Configuring 10+ nodes 87
Configuring the nodes
Configuring the nodes
Introduction
Before you be g in
Identify in g no de s
to be reassigned
This section describes the steps to follow if you want your
NAC 2.5 to monitor nodes that contain Meridian MAX 8 (or
lower) applications.
If you follow these steps, your NAC 2.5 can monitor up to 20
nodes. Some of these nodes can conta in Meri dian MAX 8 (or
lower) applications.
Note:
You can configure a maximum of 10 nodes to monitor
Meridian MAX 8 (or lower) applications.
Back up your data before you begin the confi guration process.
For more information on how to back up data, refer to the
Network Administration Center System Administration and
Maintenance Guide (NTP 553-4011-510), “Maintenance and
administr ati on programs: system shutdown” chapter, “Backup
and Restore Utili tie s” section.
The Meridian MAX 8 (or lower) applications must occupy one
of the first 10 nodes. You must determine which of these nodes
are occupied by Meridian MAX 9 (or higher) applications.
To identify the nodes that are o ccupied by Meridian MAX 9 (or
higher) applications, follow these steps.
Standard 1.0 Network Administration Center November 1998
Starting Point :
Step Action
1 Display the NAC 2.5 main menu.
NAC 2.5 workstation
User Guide Supplement
Page 99
88 Configuring 10+ nodes
Conf iguring the nodes
Step Action
2 Select Parameter Administration.
Result:
Note:
submenu, refer to the
Supervisor’s User Guide
The Parameter Administration submenu appears.
For more informati on on the Parameter Administr ation
Network Admin istration Guide
(P0724352), “Parameter
Administration” chapter.
3 Select Network Definition.
Result:
Note:
refer to the
Guide
The Network Definit ion screen appears.
For more information on the Network Definition screen,
Network Administration Guide Supervisor’s User
(P0724352), “Parameter Administrat ion” chapter,
“Network Defini tion” section.
Standard 1.0 Network Administration Center November 1998
4 Take note of the node addres ses that are assigned to Meridian
MAX 9 (or higher) applications.
Note:
In the sample screen, Node 500 and Node 666 contain
Meridian MAX 9 (or higher ) applications.
5 Log out of the NAC 2.5 supervisor session.
User Guide Supplement
Page 100
Configuring 10+ nodes 89
Configuring the nodes
Step Action
6 From the NAC 2.5 maintenance console, bring the system
down and restart it .
Note:
For more inform ation on how to shut down the system,
refer to the
Administration and Maintenance Guide
“Maintenance and administration programs: system running”
chapter, “Shutdown the System” section.
Note:
to the
Administration and Maintenance Guide
“Maintenance and administration programs: system shutdown”
chapter, “Restart and Power Down Utilities” section.
Network Administration Guide (NAC) System
(NTP 553-4011-510),
For more informati on on how to restart the system , ref er
Network Administration Guide (NAC) System
(NTP 553-4011-510),
Identify in g no de
numbers
After you identify the nodes assigned to Meridian MAX 9 (or
higher) applications, you must find the node numbers that
correspond to the fi rst 10 nodes. This is done from the error log.
To identify the node numbers, follow these steps.
Starting Point : NAC 2.5 maintenance console
Step Action
1 Display the NAC Maintenance and Administration menu.
2 Select Diagnostics.
Result:
The NAC System Diagnostics menu appears.
Standard 1.0 Network Administration Center November 1998
User Guide Supplement
Loading...