Nortel N0035509, 2050 User Manual

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Nortel Communication Server 1000

Nortel Mobile Voice Client 2050

User Guide

Revision history

March 2005

Standard 1.00. This document is issued to support Nortel Mobile Voice Client 2050 Verison 2.00.0161 for Nortel Communication Server 1000.

Revision history

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8

Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . 11

Installing and configuring the Mobile Voice Client 2050 . 14

Removing a previous version of MVC 2050 . . . . . . . . . . . . . . 14

MVC 2050 installation method . . . . . . . . . . . . . . . . . . . . . . . . 15

MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MVC 2050 Call Handling screen . . . . . . . . . . . . . . . . . . . . . 19

Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

MVC 2050 graphical interface (skins) components . . . . . . . . 21

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Managing calls with Mobile Voice Client 2050 . . . . . . . . . . 39

Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Managing Contacts with Mobile Voice Client 2050 . . . . . . 42

Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessing the PDA Contacts list . . . . . . . . . . . . . . . . . . . . . . 43

Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . 44

Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Personal Directory, Redial List, and Callers List . . . . . . . . 54

Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . . 65

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Mobile Voice Client 2050 for expert users . . . . . . . . . . . . . 78

Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About this guide

This User Guide provides information about the Nortel Mobile Voice Client (MVC) 2050.

The Nortel Mobile Voice Client (MVC) 2050 is designed to add wireless voice communication to the Personal Digital Assistant (PDA).

Mobile Voice Client 2050 overview

Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voice Client (MVC) 2050 provides realtime voice service over the Internet.

The MVC 2050 supports several features, including the following:

• 6 programmable line/feature keys

• 4 soft keys (self-labeled)

• 12-button dialpad

• multifield display

• end user-selectable skins

• directory capabilities including Personal Directory, Redial List, and Callers List

To make a call from your PDA using the MVC 2050, you can dial with your dialpad, use a macro, or copy and paste a number from another application. You also can use one of the methods on your PDA System Input Panel.

If you are using Microsoft® Windows Mobile™ 2003 Second Edition for Pocket PC as your operating system, the MVC 2050 can also coexist with a secure Virtual Private Network (VPN) client, such as Apani™ Networks, for connection to a business network.

Mobile Voice Client 2050 overview

Software dependencies

The following are the MVC 2050 primary software dependencies:

• Windows Mobile 2003 for Pocket PC

• Windows Mobile 2003 Second Edition for Pocket PC

Note: Windows Mobile 2003 SE AKU1 is not supported (Version

4.21.1088 (Build 14132)). AKU1 has a bug which makes it impossible for third parties to use Settings applets. This is resolved with WM2003 SE AKU2 (Version 4.21.1088 (Build 14260.2.0.5)).

• GIPS NetEQ (included with the MVC 2050 software)

• VPN client (for secure access to a network)

For secure (VPN) access to a network, a VPN client is required. The Apani™ VPN client has been tested with the MVC 2050.

Supported PDAs

Since the PDA industry evolves at a rapid pace, refer to Nortel's web site (www.nortel.com/mvc2050

) to determine the latest PDA models tested

and supported, and any known issues.

A list of supported PDA's can be found with other MVC 2050 technical documents at: http://www130.nortelnetworks.com/cgi-bin/eserv/cs/

main.jsp?cscat=documentation&tranProduct=13941.

Alternatively follow the links on www.nortel.com

to > Products & Services > Products > Soft Clients & Phones > Mobile Voice Client 2050 > Technical Specifications.

For Nortel Technical Support use this link: http://www.nortel.com/support

PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using the MVC 2050. For example, Nortel does not recommend using your PDA Internet browser while using the MVC 2050.

Mobile Voice Client 2050 overview

PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended to provide longer call duration and increased call volume.

Headsets

A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The headset is an important part of audio quality.

PDAs that support stereo headphones with microphones, such as Plantronics M130 Adjustable Fit Headset, are recommended.

The Dell specific headset with a button on the wire allows the MVC 2050 to answer an incoming call or release an active call by pressing the button.

Contact your PDA vendor to obtain headset recommendations.

For more information about Automatic Gain Control, see “MVC 2050 configuration” on page 17.

CAUTION

MVC 2050 does not support Bluetooth headsets.

Mobile Voice Client 2050 overview

MVC 2050 menus and screen features

The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections.

The MVC 2050 supports both portrait and landscape modes. See “Call Handling screen (portrait)” on page 12 and “Call Handling screen (landscape)” on page 12. This landscape sample has the message waiting lamp displayed.

Table 1: MVC 2050 menus

Menu Selections

File Run in background, Paste, Contacts, Settings,

Exit

Keys Answer, Goodbye, Hold, Features, Macros

Help Diagnostics, Contents, About

Note: Keys > Features and Keys > Macros selections in Table 1 also provide pop-up menus.

Mobile Voice Client 2050 overview

Figure 1: Call Handling screen (portrait)

Figure 2: Call Handling screen (landscape)

Call handling icons

Soft keys (self-labeled)

Programmable Line/Feature keys

Toolb ar

Menu Bar

Dialpad

Display

AAA3291

Toolbar

Menu Bar

Dialpad

Call

Soft keys (self-labeled)

Programmable Line/Feature keys

Display

handling icons

Mobile Voice Client 2050 overview

Table 2 describes the MVC 2050 screen features.

Table 2: MVC 2050 screen features

Screen features Selections

Call Handling icons Hold, Answer, Release

Toolbar (portrait) The retractable toolbar is present only on the

portrait skin. It contains keys that are not present on the remainder of the display.

They are: Directory, Messages, Shift, Services, Expand, Copy, Exit, Redial List, and Callers List.

The toolbar can be shown or retracted using the Toolbar icon on the menu bar. See Figure 6 on page 20.

Mute, Volume Up, and Volume Down icons are also present on the Toolbar, and appear on the skin when the Toolbar is retracted.

Toolbar (landscape) The landscape skin has most of the

retractable buttons on the normal (nonretractable) toolbar, some on the skin (Mute, Volume Up, and Volume Down) and the remainder (Settings, Contacts, and Paste) available from menu items. See Figure 2 on page 12.

Toolbar icons Directory, Messages, Shift, Services, Expand,

Copy, Quit, Callers List, Redial List

Menu Bar icons Paste, Contacts, Settings, Toolbar

Navigation The up, down, left, and right cursor control

arrow keys are mapped to the hardware navigation buttons on the PDA hardware. These buttons are used for cursor control.

Installing and configuring the Mobile Voice Client 2050

To install MVC 2050 on your PDA:

1. If you have an older version of MVC 2050 installed on your PDA, you

must remove it prior to installing a newer version. See “Removing a previous version of MVC 2050” on page 14.

2. Place your PDA in its cradle.

3. Synchronize your PDA with a desktop PC running Microsoft

ActiveSync®. See “Connecting a PDA to a desktop PC using ActiveSync” on page 15.

4. Install the MVC 2050 from a Desktop. See “Installing the MVC 2050

from a Desktop PC using ActiveSync” on page 16.

Removing a previous version of MVC 2050

If a previous version of the MVC 2050 is installed on your PDA, delete the old version before installing the new one, or the installation fails. See Figure 3 on page 15.

Use the following procedure to remove the MVC 2050 from your PDA:

1. Select Start from the Main Application screen. A drop-down menu

appears.

2. Select Settings. The Settings dialog box appears.

3. Select the System tab. The System dialog box appears.

4. Select Remove Programs. A list of programs appears.

5. Select Mobile Voice Client 2050.

6. Select Remove. A dialog box appears, asking you to confirm this

decision.

7. Select Yes. A brief pause occurs while the PDA removes MVC 2050.

After the pause, a dialog box appears asking if you want to perform a soft reset.

8. Select Yes. Your PDA restarts.

Installing and configuring the Mobile Voice Client 2050

Figure 3: Removing MVC 2050

MVC 2050 installation method

The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC.

Connecting a PDA to a desktop PC using ActiveSync

Use the following procedure to synchronize your PDA to your desktop PC:

1. Place your PDA in its cradle.

2. Ensure that ActiveSync is running. Connection is confirmed on the

ActiveSync screen.

3. Wait for the two PCs to synchronize. Synchronization is confirmed on

the ActiveSync screen.

See Figure 4 on page 16. For details about synchronization, refer to the User Manual for your PDA.

Installing and configuring the Mobile Voice Client 2050

Figure 4: ActiveSync connected

Installing the MVC 2050 from a Desktop PC using ActiveSync

Use the following procedure to install MVC 2050 using the CD:

1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.

2. Go to your desktop, and double-click My Computer.

3. Select the CD Drive.

4. Select Setup.

5. Follow the instructions on the screen. The Install Wizard displays a

message asking you if you want to modify, install, or remove the MVC 2050.

6. Select Install. The Install Wizard installs the MVC 2050. When the

installation finishes, a message appears on the PC’s display requesting that you attend to your device (PDA), and a message appears on the PDA’s display asking you if you want to perform a soft restart.

7. Select Yes. Your PDA restarts with the new version of the MVC 2050.

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Installing and configuring the Mobile Voice Client 2050

MVC 2050 configuration

Enable ClearType

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA.

To enable ClearType:

1. From the PDA’s Main Application screen, select Start.

2. Select Settings.

3. Select Screen.

4. Select Enable Clear Type.

Automatic Gain Control

Since the MVC 2050 requires a headset to operate properly, disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality.

Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback. For further information about device hardware settings, see your PDA Help system.

To disable Automatic Gain Control:

1. Select Start.

2. Select Settings.

3. Select System.

4. Select one of the following, depending on the PDA you are using:

a. Audio

b. Advanced Sounds

c. Microphone

5. Select Automatic Gain Control.

Installing and configuring the Mobile Voice Client 2050

6. Select Disable.

7. Select Yes.

For further information about MVC 2050 configuration and settings, see the MVC 2050 Help system.

MVC 2050 Call Handling screen

Starting the MVC 2050

To start the MVC 2050 from your PDA:

1. From your PDA Main Application screen, select Start.

2. Select Programs. See Figure 5.

3. Select Mobile Voice Client 2050. The Call Handling screen appears.

See Figure 6 on page 20.

Figure 5: Starting MVC 2050 from Main Application screen

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MVC 2050 Call Handling screen

Figure 6: Call Handling screen

Navigation

You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050.

Appearance

The appearance of the Call Handling Screen differs with each available skin. For more information about skins, see “MVC 2050 graphical interface (skins) components” on page 21.

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA. ClearType software improves the appearance and readability of text on liquid crystal displays (LCDs),

Shift Services Expand Copy Quit

Toolbar Toggle Settings

Call handling

Soft keys (self-labeled)

Programmable Line/Feature keys

Toolb ar

icons

Message Lamp

System Input

Messages

Directory

The Directory icon, depending on how your system administrator has set up this service, allows access to a local directory, the Personal Directory with up to 100 entries, Password Administration, or some other serverbased directory service.

Select the Directory icon to place a call. Directory accessibility depends on the system to which you are connected.

Inbox/Messages

Select the Inbox/Messages icon to access your messages, or to return a call.

Outbox/Shift

Select the Outbox/Shift icon to shift between sets of programmable line/ feature keys.

Services

Select the Services icon to access a list of network services.

Expand

Select the Expand icon to access additional services, depending on the system to which you are connected.

Copy

Select Copy to add contacts to the Personal Directory by copying entries from the Redial List, the Callers List, or other directory applications. Availability of the Copy feature depends on which type of communication server to which you are connected, and on how your system administrator has set up the Directory service.

Note: If you are creating multiple entries in the Personal Directory, you can make and edit multiple copies in an existing entry.

MVC 2050 Call Handling screen

Quit

Select the Quit icon to exit a network service or feature.

Callers List

The Callers List icon provides access to information on up to 100 telephone numbers of calls received.

Redial List

The Redial List icon provides access to information on up to 20 telephone numbers you have dialed recently.

Menu Bar icons

The Menu Bar icons are:

•Paste

•Contacts

• Settings

• Toolbar toggle

• System Input

Paste

Use the Paste icon to paste a number from another application to the MVC 2050.

Contacts List

Use the MVC 2050 Contacts List icon to view, select, and dial contacts. The MVC 2050 Contacts List is a read-only list available from the PDA

Contacts List. To add, modify, or delete entries, use the PDA Contacts

application. The PDA Contacts List can also be updated by synchronizing it with your deskptop’s Outlook directory, using Microsoft® ActiveSync®. See your PDA user guide for a description of this feature.

Settings

Select the Settings icon to view the Settings screens. See “Mobile Voice Client 2050 settings” on page 65.

MVC 2050 Call Handling screen

Toolbar

Select the Toolbar icon to toggle the Toolbar display on and off.

System Input

The System Input icon in the system tray at the bottom right-hand corner of the PDA, shown in Figure 16 on page 32, provides access to the

System Input Panel. Consult your PDA documentation for a description

of the System Input Panel.

You can use the System Input Panel to enter data for the MVC 2050 and other applications.

The following are four methods you can use to input data on your PDA:

• Keyboard

• Transcriber

• Letter Recognizer

• Block Recognizer

Using the MVC 2050 application, the PDA keyboard can act like a dialpad. For instance, the alphabetical J, K, or L is interpreted as a number five (5). Keys that are not alphanumeric are ignored.

You can use a transcriber to write a telephone number on the display area to place a call. See Figure 17 on page 37.

MVC 2050 Call Handling screen

Figure 17: Transcriber used to enter a number

Menu and icon summaries

File menu

Table 3 summarizes the File menu selections.

Table 3: File menu (Part 1 of 2)

Selection Description

Run in Background Closes the MVC 2050 application, but leaves it

running in the background to allow incoming calls to be received.

Paste Pastes a telephone number into the call

interface to place a call (also available as a Menu Bar icon).

Contacts Opens the Contacts List (also available as a

Menu Bar Icon).

MVC 2050 Call Handling screen

Keys menu

Table 4 summarizes the Keys menu selections.

Help menu

Table 5 summarizes the Help menu selections.

Settings Provides access to the Settings dialog boxes

(also available as a Menu Bar Icon).

Exit Shuts down the MVC 2050 application (also

available as a Menu Bar Icon).

Table 4: Keys menu

Selection Description

Answer Answers an incoming call or provides a dial tone so

you can make a call (also available as the Answer icon located at the top center of the display).

Goodbye Releases the call.

Hold Places the current call on hold (also available as the

Hold icon at the top left of the display).

Features Presents a menu of available features.

Macros Presents a menu of the programmed macros.

Table 5: Help menu

Selection Description

Contents Accesses the Help system.

Diagnostics Provides access to MVC 2050 diagnostics.

About Provides information about your MVC 2050 system.

Table 3: File menu (Part 2 of 2)

Selection Description

Managing calls with Mobile Voice Client 2050

Making a telephone call

Use the following procedure to make a call from your PDA using the MVC 2050:

1. Plug the headset into the PDA, and put the headset on.

2. Select Mobile Voice Client 2050 from the Start > Settings/System

menu or Start > Programs menu.

3. Open the line by selecting one of the following:

— Answer icon

— Answer key from the Keys menu

—a line key

4. Dial the number by using one of the following:

— dialpad

—macro

— Contacts within the MVC 2050 interface

—network Directory

— Personal Directory

— Callers List

— Redial List

— Paste icon or menu item to paste a number copied from another

application

— a PDA System Input Panel such as the keyboard, block

recognizer, letter recognizer, or transcriber to write the number on the input screen

Managing calls with Mobile Voice Client 2050

Note: To use the transcriber, select the System Input Panel icon, select transcriber from the drop-down list, and write the number in the application display area using your PDA’s transcriber.

Answering a call

Use the following procedure to answer a call from your PDA:

1. Select one of the following:

— Answer icon

— Answer key from the Keys menu

— ringing line key

2. Speak into your headset microphone.

Holding a call

Select the Hold icon, or select Hold from the Keys menu, to place a call on hold.

Retrieving a call

Select the line key to retrieve a call from Hold.

Ending a call

Select the Goodbye icon, or select Goodbye from the Keys menu, to end your call.

Managing calls with Mobile Voice Client 2050

Maintaining call quality

If you are experiencing poor quality during a call on the MVC 2050, move closer to the WLAN access point. Distance from the access point reduces the throughput/data rate.

Using MVC 2050 on a PDA in a closed area or indoors also reduces the throughput, compared to open space.

MVC 2050 does not support Bluetooth accessory use. Bluetooth and

802.11b operate on the same frequency band, and use the same WLAN hardware on the PDA.

Managing Contacts with Mobile Voice Client 2050

You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client (MVC) 2050. See Figure 18.

Use the Contacts application to do the following:

• add or modify entries on the PDA

• download entries from the Outlook contacts on your PC

• use the infrared ports on two PDAs to transfer entries between them

(beam)

Figure 18: Starting Contacts and the Contacts application

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Managing Contacts with Mobile Voice Client 2050

Editing the Contacts list

See the Contacts Help on your PDA for information about adding, deleting, and editing Contacts.

See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC.

Accessing Contacts Help

Use the following procedure to access your PDA Contacts Help system:

1. Select Start. A drop-down list appears.

2. Select Contacts. The Contacts screen appears.

3. Select the word Contacts at the top of the screen. The drop-down list

appears.

4. Select Help. The Contacts Help screen appears.

Accessing the PDA Contacts list

Use the following procedure to access your PDA Contacts list:

1. Open the PDA Toda y or Home screen.

2. Select Start > Contacts. The Contacts read-only screen appears.

Note: To view the Contacts list within the MVC 2050, select

File > Contacts. See Figure 19 on page 44.

Managing Contacts with Mobile Voice Client 2050

Figure 19: MVC 2050 Contacts screen

Dialing a number from the Contacts list

Use the following procedure to dial a number from the MVC 2050 using the Contacts list:

1. Select File > Contacts. The Contacts list appears.

2. Double-tap the name or number you want to dial. The Phone details

dialog box appears. See Figure 20 on page 46.

3. Use the Phone details dialog box to modify the number to be dialed,

as needed.

4. To dial the number, press the check mark in the lower left-hand

corner of the display. See Figure 20 on page 46.

Managing Contacts with Mobile Voice Client 2050

Dialing formats

Numbers must be in the canonical dialing format in order for your PDA to use them for dialing.

The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface (TAPI).

The canonical format identifies the components of a telephone number, which TAPI translates according to a country’s or region’s dialing rules. The canonical format is:

+ Country/Region Code (Area Code) Subscriber number

Note: For further information on canonical dialing, refer to the Microsoft web site.

When you select File > Contacts and double-tap a number to dial from the contacts list, the Phone details dialog box appears, shown in Figure 20 on page 46. The dialog box provides options for the criteria to properly route your call.

Use the Phone details dialog box to:

• modify the number being dialed

• select or deselect canonical dialing rules

• interpret the number as a private network (ESN) number

Managing Contacts with Mobile Voice Client 2050

Figure 20: Phone details dialog box

The following are the components for creating and using canonical dialing numbers:

• area code, in the Contacts application

• dialing properties, called Dialing Locations (see Figure 21 on

page 47)

Note: Information in the Dialing Locations tab indicates the origin of the call.

553-AAA1529

Managing Contacts with Mobile Voice Client 2050

Figure 21: Dialing locations

Managing Contacts with Mobile Voice Client 2050

Set the patterns for local, long-distance, and international dialing using

Dialing Patterns. See Figure 22.

Figure 22: Dialing patterns

Area code

Set the Area code to provide the default area code for dialed numbers.

To establish the default Area code:

1. Select the PDA Contacts > Tools > Options.

2. Assign the correct value to the Country/Region and Area code.

See Figure 21 on page 47.

553-AAA1534

Managing Contacts with Mobile Voice Client 2050

The Contacts application prefixes the default area code to numbers you enter in your Contacts application. The PDA attempts to interpret the numbers as canonical.

For example: enter a seven-digit number. Contacts assumes that the number is in your area code, and the software adds the area code as a prefix to the seven-digit number to create a canonical number.

In North America, if you enter a default area code of “415” in your Contacts and then enter the number “555-1212”, the following occurs:

• Contacts prefixes the area code to the number

• the displayed number changes to “(415) 555-1212”

This number is interpreted as a canonical number that the PDA can use for dialing.

Dialing Locations

Dialing Locations describe the dialing rules to be applied when you dial a number. The dialing rules allow you to enter prefixes to access local and long-distance numbers. Use the location of your server. See Figure 21 on page 47.

To establish the dialing rules:

• Select Start > Settings > Connections > Dialing Locations.

• Enter your server’s Area Code.

• Enter your server’s Country Code.

• Specify Tone dialing.

• Select Dialing Patterns.

• Enter or modify the dialing patterns for local calls, long-distance calls,

and international calls.

Managing Contacts with Mobile Voice Client 2050

Example

An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with an area code of 404, and another named “New York”, with an area code of 646. The end user also has entered ‘646’ as the default area code in the Contacts application.

The end user also has programmed Dialing Patterns as follows:

• for local calls, dial: 9,G

• for long-distance calls, dial: 6,1FG

• for international calls, dial: 6,011,EFG

Note: According to the Dialing Patterns dialog, E means insert country code, F means insert area code, and G means insert the number. Insertion of “,” (a comma) indicates a one half-second pause.

— With the location of New York selected, the end user enters

information for a contact whose business number is 555-1212. The Contacts application uses the Contacts Area code to determine the area code default (646).

— With the location of New York selected, the end user enters

information for a contact whose business number is 416-555-

1212. The end user enters all ten digits to record the number in Contacts as (416) 555-1212.

— With the location of New York selected, when the end user

selects 555-1212 in the MVC 2050 Contacts list, and selects Dial Business, the Phone details dialog box appears and displays the number to be dialed as 9,5551212.

— With the location of New York selected, when the end user

selects 416-555-1212 in the MVC 2050 Contacts list, and selects Dial Business, the Phone details dialog box appears and displays the number to be dialed as 6,4165551212.

— With the location of Atlanta selected, when the end user selects

555-1212 in the MVC 2050 Contacts list, and selects Dial Business, the Phone details dialog box appears and displays the number to be dialed as 9,16465551212.

Managing Contacts with Mobile Voice Client 2050

See your PDA Help system for a description of the values used in dialing patterns.

ESN numbers

To enter ESN numbers in Contacts, enter the ESN prefix followed by the number.

Note: PDA Contacts does not accept the ‘~’ character used in the IP Softphone 2050 to express ESN numbers. You can provide a ‘~’ character to your PDA Contacts application by storing a ‘~’ character prefix digit in your PC Outlook Contacts. Then use ActiveSync to synchronize your PDA with your PC Outlook. This transfers the ‘~’ to your PDA.

To assign the ESN prefix:

1. Dial a number using the Contacts list.

2. When the Phone details dialog box appears, select ESN, and enter

or modify the ESN prefix in the box.

See Figure 23 on page 52.

Managing Contacts with Mobile Voice Client 2050

Figure 23: ESN dialing

Extension numbers

The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code.

The following three methods can be used to manage dialing extension numbers:

1. Select Extension in the Phone details dialog box. See Figure 24 on

page 53.

2. Enter extension numbers in your PC Outlook Contacts application,

and ActiveSync your PC Outlook with your PDA Contacts.

3. Select Keys > Macros, and enter the direct dial extension number in

a macro. See “Macros” on page 74 for information about macros.

553-AAA1532

Managing Contacts with Mobile Voice Client 2050

Figure 24: Extension number

553-AAA1531

Personal Directory, Redial List, and Callers List

Personal Directory, Redial List, and Callers List are features supported on CS 1000 systems running CS 1000 Release 4.0 software. The contents of these directories are maintained in a remote, central database called the Application Server.

To open Personal Directory, Redial List, or Callers List:

1. Tap the Directory icon.

2. Make your selection from the following list:

— Personal Directory

— Callers List

— Redial List

— Password Administration

Note: The Personal Directory, Redial List, and Callers List features have a one-minute timeout control period. If the application is idle for one minute during any of the operations, the application is closed, and your IP Softphone 2050 goes back to the idle state.

The Personal Directory, Redial List, and Callers List features support:

• multiple languages

• access using the Directory key

• feature launch while in Call Transfer and Conference modes (your

MVC 2050 does not have to be idle)

• Branch Office in normal mode only

• Virtual Office

• menu-driven configuration of Station Control Password (SCPW) from

your IP Softphone

• database backup and restoration by your system administrator

• system administrator functions, such as unlocking your SCPW

Personal Directory, Redial List, and Callers List

• system administrator restoration of profiles for single, multiple, or all

users

User preferences for Personal Directory, Redial List, and Callers List

The following is a list of options you can change:

• language

• date/time display format

• call timer

• name display format

• call log options

— log all/unanswered calls

— area code setup

— preferred name match

— new call indication

To set user preferences:

1. Tap the Services icon.

2. Tap Telephone Options.

3. Select one of the following:

— Language

— Date/time

4. Scroll down the list.

5. Tap your selection.

6. Tap Select or Cancel.

Call Log Options

The following is a list of Call Log Options:

• Log all/unanswered incoming calls

• New call indication

Personal Directory, Redial List, and Callers List

• Preferred name match

• Area code set-up

• Name display format

Table 6 describes the Call Log Options.

Table 6: Call Log Options (Part 1 of 2)

Call Log Option Description Default value

Log all/unanswered incoming calls

Callers List logs all of the incoming calls or only the unanswered incoming calls.

Log all calls

New call indication Telephone displays a

message indicating that a new incoming call was received.

Preferred name match

If set to Off, the CPND from the Call Server is displayed for an incoming call. If set to On, the name stored in the Personal Directory is displayed, if a match is found.

Off

Area code set-up Incoming call phone

numbers display in the order you set, if the area code matches one of the three that you have set up. Example: area code first or area code last.

No area code specified

Personal Directory, Redial List, and Callers List

To set Call Log Options:

1. Tap the Services button.

2. Tap Telephone Options.

3. Tap Call Log Options.

4. Tap one of the following:

— Incoming Calls

— Preferred Name Match

—Area Code Setup

— Name display format

5. Scroll through the selected list.

6. Tap your selection.

7. Tap Select or Cancel.

Personal Directory

You control your own Personal Directory. You can create up to 100 entries. You can edit, copy, or delete individual entries, or delete the entire list, and you can copy entries from other applications to Personal Directory, or from Personal Directory to other applications.

The following list describes the contents of a Personal Directory entry:

• last name (up to 24 characters)

• first name (up to 24 characters

• DN at work (up to 31 characters)

Name display format You can define the

format of the name displayed for incoming calls. The options are: first name/last name or last name/first name

First name/last name

Table 6: Call Log Options (Part 2 of 2)

Call Log Option Description Default value

Personal Directory, Redial List, and Callers List

• DN at home (up to 31 characters

• cell phone (up to 31 characters)

• pager (up to 31 characters)

To add a contact to Personal Directory:

1. Tap the Directory icon.

2. Tap Personal Directory.

3. Tap the Add key to start a text editor.

4. Enter the contact information.

Note: You can tap the Pause soft key any time during data entry to add a pause in the number.

5. Tap Done to submit the entry.

You also can add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications. If you are creating multiple entries in the Personal Directory, you can make and edit multiple copies of an existing entry.

To edit a contact in the Personal Directory:

1. Tap the Directory icon.

2. Select Personal Directory from the Directory list.

3. Search for the desired entry.

4. Highlight the entry.

5. Tap the Edit soft key and make the changes.

6. Tap the Done soft key.

You can temporarily edit contacts in the Redial List and the Callers List, then dial the edited entry. The changes are not retained.

To dial from the Personal Directory:

1. Tap the Directory icon.

2. Scroll to the Personal Directory.

Personal Directory, Redial List, and Callers List

3. Tap Personal Directory.

4. Find the contact by one of the following:

— Scroll to the desired contact.

— Search for the contact by name or number.

— Enter the number of the contact to find it.

5. Double-tap the contact to dial the selected entry.

Call Log features: Redial List and Callers List

Redial List and Callers List are Call Log features. The content of Redial List and Callers List is generated by the system during call processing. You can delete individual entries, or the entire directory, in Redial List and Callers List, but you cannot add an entry or permanently change the content of an entry.

Callers List

The Callers List can contain up to 100 entries. When the list is full, the system overwrites the oldest entry.

In Directory View mode, the caller’s name displays along with the Callers List entry count. Entries in the Callers List are sorted by Call Log time. The first entry you see is the first new entry. If you press the down navigation key, more new items in the Callers List display. If you press the up navigation key, an older item in the list displays.

The following list describes the contents of a Callers List entry:

• last name (24 characters)

• first name (24 characters)

• DN (31 characters)

• time/date

• number of calls

Personal Directory, Redial List, and Callers List

Dialing from the Callers List

To dial from the Callers List:

1. Do one of the following to open Callers List:

— Tap the Callers List icon on the Toolbar.

— Tap the Directory icon and tap Callers List.

2. Find the contact by one doing of the following:

— Scroll to the desired contact.

— Search for the contact by name or number.

— Enter the number of the contact.

3. Double-click the contact to dial the selected entry.

Redial List

The Redial List can contain up to 20 entries. When the list is full, the system overwrites the oldest entry.

In Directory View mode, the number you dialed is displayed. Redial List content is updated when you dial out. Entries in the Redial List are sorted by Call Log time. The oldest entry is at the beginning of the list. Press the down navigation key to go to the newest entry, and press the up navigation key to go to the oldest.

The following list describes the contents of a Redial List entry:

• username (up to 24 characters)

• directory number (up to 31 digits)

• time of the last call occurrence

• time/date

Dialing from the Redial List

To dial from the Redial List:

1. Do one of the following to open Redial List:

—Tap Redial List on the Toolbar.

—Tap the Directory icon and tap Redial List.

Personal Directory, Redial List, and Callers List

2. Find the contact by one doing of the following:

— Scroll to the desired contact.

— Search for the contact by name or number.

— Enter the number of the contact to find it.

3. Double-tap the contact to dial the selected entry.

To temporarily edit a contact, and dial it using the Redial List or the Callers List:

1. Tap the Directory icon.

2. Select Redial List or Callers List from the Directory list.

3. Search for the desired entry.

4. Highlight the entry.

5. Tap the Edit soft key, and make the changes.

6. Tap the Dial soft key to dial the edited entry.

To find contacts in Personal Directory, Redial List, or Callers List:

1. Tap the Directory icon.

2. Tap the desired directory, and do one of the following:

— Scroll through the directory to the desired entry.

— Enter the number of the entry to go directly to it.

— Search by first name, last name, or number.

To delete a contact in Personal Directory, Redial List, or Callers List:

1. Tap the Directory icon.

2. Select the Personal Directory, Redial List, or Callers List.

3. Search for the entry.

4. Highlight the entry.

5. Tap the Delete soft key.

6. Tap the Confirm or Cancel key.

Personal Directory, Redial List, and Callers List

To delete the Redial List or Callers List:

1. Tap the Directory button.

2. Select Redial List or Callers List.

3. Tap the Del soft key.

4. Tap Yes.

Password Administration

The Password Administration feature is available on the Directory list. The Station Control Password (SCPW) protects your private directory information. You can perform Password Administration from your MVC 2050, once your SCPW is defined by your system administrator on the Call Server. Password Administration includes turning on or off password protection and changing your password.

When password protection is enabled, authentication is required before you can access Personal Directory, Redial List, or Callers List. You are prompted to enter your password in order to gain access to any of the password-protected features, such as Personal Directory, Redial List, Callers List, or Virtual Office.

Note: The default setting for Password Protection is Off.

To turn Password Protection On/Off:

1. Tap the Directory icon.

2. Select Change Protection mode.

If Password Protection is enabled, you are prompted to enter your password.

3. Tap one of the following:

— Ent to confirm

— Del to delete your password

— Clr to clear your password

— Can to cancel and return to the Directory list

Personal Directory, Redial List, and Callers List

4. If you tapped Ent, select one of the following:

— Enable Pwd Protection

— Disable Pwd Protection

5. Tap one of the following:

— Yes to accept your selection

— No to return to the Directory list

6. If you selected Yes, tap Done to enable or disable Password

Protection.

To change your password:

1. Tap the Services icon.

2. Select Telephone Options (you are prompted to enter your

password).

3. Enter your password.

4. Select New Password.

5. Tap one of the following:

— Sel to select New Password

— Del to return to the previous menu

— Clr to clear your password

— Can to end

If you tapped Sel, you are prompted to enter a new password.

6. Enter your new password and tap Sel. You are prompted to confirm

your new password.

7. Tap one of the following:

— Sel to select New Password

— Del to return to the previous menu

— Clr to clear your password

— Can to end

If you tapped Sel, your password is changed.

Personal Directory, Redial List, and Callers List

If you make three consecutive incorrect password attempts within an hour, you are locked out of the password-protected features for an hour. “Locked access” displays on your telephone.

If Virtual Office is enabled, it also is locked out. If you fail to access Virtual Office due to incorrect password attempts, your access to other password-protected features also is locked out.

Your system administrator can reset and unlock your access at any time, if you have been locked out or have forgotten your password.

Mobile Voice Client 2050 settings

Use the MVC 2050 Settings to select choices for the appearance, behavior, and operation of your PDA. The Settings tab provides access to the following selections:

• “Sounds” on page 65

• “Profiles” on page 68

• “Server” on page 72

• “Macros” on page 74

• Skin

•Features

•Audio

• About

• Language

• Hardware ID

• Advanced Audio

• Listener IP

This section provides information about setting sounds to accompany events, profiles creation and use, server assignment, and macro creation and use.

Sounds

The Mobile Voice Client (MVC) 2050 can make sounds to indicate server connection or disconnection.

Sound files and sound settings are not saved or transmitted between device infrared ports (beamed) when profiles are saved or beamed. Therefore, the sounds must be programmed by the user.

Mobile Voice Client 2050 settings

Audible notification of server connection or disconnection

You can program sounds to accompany notification of server connection or disconnection events.

To program up to three sounds for use with audible notification of server connection or disconnection:

1. Select File.

2. Select Settings.

3. Select Sounds.

Figure 25: Sounds - server connected

Sounds are used for the following events (See Figure 26 on page 67):

• Server unreachable

• Server unresponsive

• Server connected

AAA3292

Mobile Voice Client 2050 settings

Server unreachable

The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Server unreachable” displays on the PDA screen.

Server unresponsive

The sound you select for this event plays if MVC 2050 fails to connect to the server. The message “Server unresponsive” displays on the PDA screen.

Server connected

The sound you select for this event plays when MVC 2050 connects to a server. The message “Server connected” displays on the PDA screen.

Figure 26: Events list

Mobile Voice Client 2050 settings

Profiles

Each profile is a named file that contains a combination of servers and other attributes that control the connection, behavior, and appearance of the MVC 2050.

A number of profiles can be created and saved to allow easy switching among different servers, feature programming, and audio programming.

Profiles can be created, selected, or deleted. Once selected, the name of the profile can be modified.

When a profile is selected, all other Settings tabs refer to the selected profile.

The name of the selected profile is shown in the lower-right corner on each tab. See Figure 27.

Figure 27: Profiles screen

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Mobile Voice Client 2050 settings

The profiles screen enables you to:

• create profiles

• delete profiles

• modify a profile name

• change the profile used by the application

• export profiles

• import profiles

Creating a new profile

Use the following procedure to create a new profile:

1. Select New. A screen appears with an empty text box labeled Name.

2. Enter the new profile name.

3. Select OK.

The Profiles screen reappears. The new profile is created and selected. The values on all the other tabs is set to their defaults for this profile. Any value modified on any of the other tabs is associated with this profile, until another profile is selected. To change settings on other tabs for this profile, select the tab you wish to change. For example, select the Server tab from the Settings screen to modify the default server settings. See Figure 28 on page 70.

Mobile Voice Client 2050 settings

Figure 28: Selecting a profile

Removing a profile

Use the following procedure to remove a profile:

1. From the drop-down list on the Profiles tab, select the profile you

want to remove. See Figure 28.

Note: “My Server” is a built-in profile name that cannot be deleted.

2. Select Remove.

The profile disappears from the list.

Modifying the name of a profile

Use the following procedure to modify the name of a profile:

1. Select the profile you want to change from the drop-down list on the

Profiles tab. See Figure 28.

2. Select Modify. The profile name appears highlighted.

AAA1190.bmp

Mobile Voice Client 2050 settings

3. Enter the new profile name.

4. Select OK.

The Profiles screen reappears. The new profile is selected.

Changing the current profile

Use the following procedure to select the profile for your MVC 2050:

1. Select the name of the profile you want to change from the drop-down

list at the top of the Profiles screen.

2. Choose one of the following:

a. If MVC 2050 is running, press Reset. The application

disconnects from the current server, and attempts to connect to the server defined by the newly selected profile.

b. If MVC 2050 is not running, press OK. The next time the

application starts, it uses the selected profile.

Note 1: To modify the profile itself, select the profile, and select the tabs you wish to change.

Note 2: The application briefly indicates which profile is in use as it starts up.

Exporting profiles

Use the following procedure to export a profile to a file:

1. Select Export. A dialog box appears.

2. To save as a file, select “Export to a file”.

3. Select OK.

4. Enter a file name.

5. Use the folder object to select a directory.

6. Select OK.

Note: To keep the profile as a backup, copy the profile to your desktop PC using ActiveSync.

Mobile Voice Client 2050 settings

Use the following procedure to export a profile to another device:

1. Select Export. A dialog box appears.

2. To export to another device, select “Export to another device”.

3. Select OK.

4. Align the infrared ports of the two devices. The profile is exported to

the other device.

Importing profiles

Use the following procedure to import a profile from a file:

1. Select Import. A dialog box appears.

2. To Import from a file, select “Import from a file”.

3. Select OK.

4. Use the file explorer to locate the file containing the profile.

5. Select Cancel or Select.

6. Select OK.

7. Select the profiles to import.

8. Select Cancel or Select.

9. Select OK.

Use the following procedure to import (beam) a profile from another device:

1. Select Import. A dialog box appears.

2. To Import from another device, select “Import from another device”.

3. Select OK.

4. Align the infrared ports of the two devices.

5. Select the profiles to be imported.

Server

The Server tab contains all of the settings that enable MVC 2050 to contact a communication server. See Figure 29 on page 73.

Mobile Voice Client 2050 settings

Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server.

Figure 29: Server screen

When you want to connect to your home office communication server rather than the local office server, if you are not using a Dynamic Host Configuration Protocol (DHCP) server, you can create a profile to manage the connection.

This profile contains the IP address of the server to which you want to connect, as well as the server port number and type. For more information about creating and selecting a profile, see “Profiles” on page 68.

If your system is set up with DHCP, the primary and secondary server addresses both are assigned by way of DHCP, and no action is required. See Figure 30 on page 74.

AAA1191.bmp

Mobile Voice Client 2050 settings

Figure 30: DHCP Setting on the Server screen

Macros

The Mobile Voice Client (MVC) 2050 Macros tab enables you to record and use macros. A macro is a recorded sequence of steps that saves you keystrokes.

For example, you can create a macro that selects a particular line, and then dials that telephone number automatically. Another example of macro use is programming voicemail access numbers and codes for faster access.

See Figure 31 and Figure 32 on page 76.

AAA1192.bmp

Mobile Voice Client 2050 settings

Figure 31: Keys > Macros menu

Macro screen

To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. See Figure 32.

To select an existing macro, tap the down arrow in the Macro list box, and make your selection.

To delete a selected macro, tap the Delete icon, the button to the right of the list box.

Mobile Voice Client 2050 settings

Figure 32: Macro screen

Keys

Once you have selected a macro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add button to add the key.

The Pause key is used to insert a short pause in the macro. A pause introduces a delay, which is required to access some Interactive Voice Response (IVR) applications and the voicemail systems.

Contents

A list of the macro contents appears in the Contents list box. When two or more entries are in this box, the keystrokes can be moved around by using the up and down navigation buttons, which appear to the right of the box.

You can remove keystrokes from the Contents box by selecting a keystroke, and pressing the Remove button.

AAA1204.bmp

Delete

Dialpad

New

Mobile Voice Client 2050 settings

Preview

You can preview your macro in a single view by viewing the Read-only field under the Contents box.

Dialpad

You can select the Keys list box and press the Add button, or you can use the numbers on the dialpad, to enter numbers into your macro.

Mobile Voice Client 2050 for expert users

This section discusses the selections used to diagnose or correct error conditions, and are not used during normal operation of Mobile Voice Client 2050.

Client diagnostics

Client diagnostics are used to determine the connection status of the MVC 2050. Access client diagnostics from the Help > Diagnostics screen. See Figure 14 on page 30.

Diagnostics include:

•Ping

• TraceRoute

• RUDP Ping

Ping tests whether the network destination in online.

TraceRoute is an operation for sending trace packets to trace the route of user datagram protocol (UDP) from local host to remote host.

RUDP Ping tests if the IP port is responding as a terminal proxy server (TPS).

See also “Profiles” on page 68 for information on changing, importing, and exporting profiles to assist in troubleshooting.

Mobile Voice Client 2050 for expert users

Audio quality

Audio quality of voice transmission depends on many factors, such as codec characteristics, echo canceller, jitter buffer size, and listener perception.

Audio quality is controlled from two screens:

• Audio, the quality slider tab

• Advanced Audio (for expert users)

Audio quality slider

You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity. See Figure 33. The slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams.

Figure 33: Audio quality screen

Mobile Voice Client 2050 for expert users

Audio delay

If you experience audio delay, you can decrease the number of buffers, and reduce the delay, by adjusting the slider on the Audio screen.

Audio clarity

If you experience breakups in the receive audio stream, adjust the setting towards Higher Quality. This increases the number of audio buffers used to process incoming audio. If the delay is too large, you can decrease this setting.

If you experience broken or choppy speech at either end of the call, or if the dial tone sounds choppy, avoid using your PDA volume control. Instead, use the volume controls on the MVC 2050 toolbar to adjust the volume of your call.

Note: QoS 802.11 p/q is not supported due to device constraints.

Mobile Voice Client 2050 for expert users

Advanced Audio

Advanced audio settings are recommended for use only by advanced users. See Figure 34 on page 81.

NetEQ software, included with the MVC 2050 software, provides loss concealment and compensation; NetEQ is the default setting.

You cannot adjust the MVC 2050 Advanced Audio settings.

Figure 34: Advanced Audio screen

Mobile Voice Client 2050 for expert users

Items on the Advanced Audio screen

Table 7 describes the selections available on the Advanced Audio screen.

Table 7: Advanced Audio screen

Selection Description

NetEQ (Global IP Sound) NetEQ packet loss concealment

software is the default mode of operation.

Jitter Buffer The rate of arrival of voice frames is

variable. A jitter buffer is used to minimize this variability by sending voice frames to your PDA sound system at a fixed rate. The value of “jitter” is the number of voice frames the application has in its jitter buffer.

Highwater Mark Highwater mark indicates the maximum

number of voice frames the application can have in its jitter buffer, before it starts discarding packets. Set this value to at least 2.5 times the value of jitter.

Early Packet and Late Packet Resync

Early Packet Resync and Late Packet Resync indicate the points at which MVC 2050 discards and restarts the jitter buffer contents. Set this value to at least 5 times the highwater mark.

Mobile Voice Client 2050 for expert users

Listener IP

See Figure 35. This screen is for expert users only. It can be used to override the port assignments when a conflicting application is on the PDA.

Figure 35: Listener IP screen

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Mobile Voice Client 2050 for expert users

Items on the Listener IP screen

Table 8 describes selections available on the Listener IP screen.

Hardware ID

The Hardware ID screen is for expert users and system administrators. It can be used to select the Media Access Control (MAC) address that the MVC 2050 reports to the communication server.

The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings > Hardware ID tab. See Figure 36 on page 85.

Table 8: Listener IP screen

Selection Description

Use a specific address

The MVC 2050 normally listens to all IP addresses on the device for communication server-to-terminal (UNIStim) messaging on all the Network Interface Cards (NIC) on the device. This is the default mode of operation. To override this behavior, select the check box, and enter a specific IP address.

Use a specific port

The MVC 2050 listens to IP port 5000 on the device for communication server-to-terminal (UNIStim) messaging.

Mobile Voice Client 2050 for expert users

Figure 36: Hardware ID screen

The Hardware ID is generated by reading MAC addresses from the PDA NIC. When the MVC 2050 is used with most server types, the Hardware ID it uses must be unique. Some software, such as VPN client software, creates artificial network interfaces with MAC addresses that are common to all installations of the software. As a result, the MAC address is the same on many different computers.

Without a unique MAC address, users sometimes are unable to connect to a server, or will connect to a server, and subsequently cause another device with the same Hardware ID to be disconnected from the server. If the MVC 2050 is disconnected from the server, it automatically attempts to reconnect, and the resulting conflicts will prevent a stable connection from being made.

Select the Auto-Create button on the Settings > Hardware ID screen to prevent conflict with another device. Auto-Create fabricates a random value, which is unlikely to be repeated by another device.

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Mobile Voice Client 2050 for expert users

Table 9 describes items on the Hardware ID screen.

Connection history

Connection history writes indication messages to the registry key “\HKCU\Software\Nortel Networks\MVC2050\Log” for connection or disconnection events. This is a circular queue of 29 entries.

Each time a connection or disconnection event occurs, a log entry is written. The entries contain a date and time, and a description of the connection or disconnection event.

The following section describes connection and disconnection events.

Table 9: Hardware ID screen

Selection Description

Hardware ID This box contains the MAC address for the Ethernet

hardware installed in your device. MVC 2050 uses the MAC address of the Ethernet hardware as its Hardware ID. You can change this value if there is more than one MAC address, or if the device is using an Extranet client that hides the true MAC address. For example, the Nortel Contivity Extranet Switch uses a single MAC address for all clients. This can cause connection problems with your communication server.

Auto-Create This changes the MAC address that appears in the

Hardware ID box. If your device has more than one

MAC address, press the Auto-Create button to cycle through the set of MAC addresses on your computer. Auto-Create also makes up random Hardware IDs, in case the Ethernet hardware addresses are not unique to the communication server.

Firmware Version

Shows the build number of MVC 2050 installed on your device. This value is the version number of the application last reported by the server.

Mobile Voice Client 2050 for expert users

Soft reset, server n

This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n, where the value of n is determined, and possibly written, by the server. This maps directly to a UNIStim message.

Server connected

This message indicates that the MVC 2050 has connected successfully to the server. It means that the MVC 2050 received the “AssignTerminalID” UNIStim message, which is the last message received by the MVC 2050 before a normal session commences.

Recovering: Server unreachable

This message is generated when the MVC 2050 has lost its connection with the server. It indicates that the UNIStim “watchdog timer” has expired. This indicates loss of network connection.

Hard Reset

This message indicates that the server has instructed the MVC 2050 to reset and clear its UNIStim-related memory. This maps directly to a UNIStim message.

WiFi

You can ActiveSync your PDA with your PC using WiFi.

WiFi use for a cradled PDA

If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle, deactivate ActiveSync. Otherwise, the connection is lost, because ActiveSync uses Point-to-Point Protocol (PPP). This causes the PDA connection to the network to be dropped, and then connected to the PC.

Application Server Administration

This feature is available for your system administrator. The Personal Directory, Redial List, and Callers List features use a separate, central database, called the Application Server, to store directory data and user

Mobile Voice Client 2050 for expert users

profile options. Your system adminstrator can back up and restore the database, and manage user profiles, using the Application Server Administration feature.

Nortel Communication Server 1000

Nortel Mobile Voice Client 2050

User Guide

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Publication Number: N0035509

Document Release: Standard 1.00

Date: March 2005

Produced in Canada

Internet address

http://www.nortel.com

Nortel N0035509, 2050 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual