Nortel Mics Companion User Guide
Modular ICS
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Companion
Installer Guide
(to be used with MICS-XC software)
Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2002
1-800-4 NORTEL
www.nortelnetworks.com/
norstar
P0992639 01
Printed in Canada
Table of Contents
Regulations 1
Federal Communications Commission (U.S. only) 1
Companion Base Stations 1
Activation (U.S. only) 1
Safety 2
Norstar Companion basics 3
What’s new with Norstar 5
Planning the installation 7
Planning checklist 7
Required equipment and supplies 7
Configuring Station Modules 7
Configuring expansion modules 8
On a mini system 9
On a midi system 9
On a maxi system 10
On a mega system 11
ICS numbering 14
Installation 17
Installation checklist 17
Connecting expansion modules 18
Installing Remote Power Interconnect (RPI) units 18
Mounting the RPI unit 20
Wiring the RPI 22
RPI Connector Overview 23
Installing base stations 30
Positioning a base station 30
Mounting a base station 31
Installing portable telephones 34
Installing external antennas and lightning surge arrestors 35
Installing external antenna and lightning surge arrestor
procedures for the United States of America 37
Planning for an outdoor external antenna (USA) 38
Installing a lightning surge arrestor (USA) 39
P0992639 01 Modular ICS Companion Installer Guide
4 /
Installing external antenna and lightning surge arrestor
procedures for Canada 41
Powering up the system 49
Programming 51
Installation programming 51
Programming tools 52
The Norstar Programming Record 52
Exiting programming 52
Viewing your programming updates 53
Template defaults 53
Startup programming 55
Performing Startup 55
Changing the default template 56
Entering programming 56
Entering programming for system coordinators 57
Entering programming using other passwords 58
Norstar features 58
Portable features 58
Registration password 58
Changing the Registration password 59
Companion programming 60
Registration 60
Radio data 62
System logical identifier (LID) 66
Software keys (U.S. only) 67
Registering individual portables 73
Registering the C3060 73
C3060 Icons 73
To register the C3060 74
To confirm that the C3060 is registered 75
Deregistering the C3060 76
Measuring RSSI for a C3060 77
Measuring undirected RSSI 77
Measuring directed RSSI 78
Registering the C3050 80
C3050 Icons 80
Modular ICS Companion Installer Guide P0992639 01
To register the C3050 80
To confirm that the C3050 is registered 82
Deregistering the C3050 83
To deregister the C3050 83
Measuring RSSI for a C3050 84
To measure undirected RSSI 84
Measuring directed RSSI 85
Registering the C3020 (Canada only) 86
To register the C3020 86
Deregistering the C3020 (Canada only) 88
To deregister the C3020 88
Measuring RSSI for a C3020 (Canada only) 89
Measuring undirected RSSI 90
Measuring directed RSSI 90
Measuring directed RSSI using your portable 91
After registering the portables 92
Testing 93
Testing the Companion portable telephones 93
Testing the base stations 93
Testing the system coverage 94
/ 5
Troubleshooting 95
Problems with a portable telephone 95
Problems with a base station 95
Replacing a base station 97
Verifying Radio Credits (U.S. only) 98
Problems with an RPI 99
Problems with wireless communication 100
Obtaining a Recovery Key 100
Obtaining a Regression Key (U.S. only) 100
Alarm codes 102
Event messages 106
Specifications 113
Norstar Companion system components 113
Remote Power Interconnect 113
Base station 114
Upgrading your system 119
P0992639 01 Modular ICS Companion Installer Guide
6 /
Adding Companion to a mini, midi, maxi, or mega system 119
Upgrading an RPI-8 to an RPI-16 119
Glossary 121
Index 129
Backup programming overlays 137
Modular ICS Companion Installer Guide P0992639 01
Regulations
Federal Communications Commission (U.S. only)
The Federal Communications Commission (FCC) has
designated UTAM Inc. to manage the installation and
relocation of Unlicensed Personal Communication Services
(UPCS). This includes Norstar Companion Base Stations and
Portable Telephones.
Companion Base Stations
The radiated and conducted emissions of the Companion Base
Station radios must not exceed the requirements for digital
cordless telephones as outlined in FCC Part 15-subpart D
(DOC RSS-130 documents in Canada). Do not install the Base
Station in ducts, plenums, or hollow spaces used to transport
environmental air.
Note: In Canada, Base Stations may be installed where the
duct, plenum or hollow space is created by a suspended
ceiling having lay-in panels or tiles, in accordance with
CE Handbook Rule 60-402.
Activation (U.S. only)
Wireless communication on a Companion system cannot be
activated until installation at its authorized location is verified
and approved by UTAM Inc. This system is equipped with an
automatic mechanism for disabling wireless operation in the
event it is moved outside the area where its operation has been
approved by UTAM Inc. This mechanism complies with FCC
requirements.
P0992639 01 Modular ICS Companion Installer Guide
2 / Regulations
Safety
Do not connect the administration set or Base
Stations directly to a CO line.
Doing so may result in equipment damage.
The Norstar administration set and base stations
must not be used as off-premises equipment.
Installers must check the lightning surge arrestors at
the cable entry point to the building with special
attention to the grounding. Report any problems to
your telephone company in writing.
Do not install Norstar administration sets and base
stations outside of the building because they are not
lightning protected.
Modular ICS Companion Installer Guide P0992639 01
Norstar Companion basics
Norstar Companion provides mobility in the workplace. With
Companion, your telephone can go with you, allowing you to
make and receive calls while on the move. Calls that used to
ring just at your desk can also appear and ring at your portable.
This is called twinning. Twinning works provided that the
portable is assigned the desk telephone DN as an Answer DN.
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
The portable telephones can access most Norstar business
features such as call forward, call transfer, conferencing, and
voice mail. Companion on Norstar consists of four main
components:
ICS and Norstar XC software - Norstar MICS-XC software
manages the telephone traffic between Companion base
stations and portable telephones. Base stations are connected
to the ICS in the same way as Norstar sets. Companion
portable telephones are registered on the system and do not
take up any ports on the system. Up to 60 portable telephones
and up to 32 base stations (32 cells) can be connected to the
system.
Companion base stations — Base stations are positioned
throughout the coverage area to send and receive calls between
the portable telephones and the ICS. The base stations use
advanced digital radio technology and support handoff and
roaming within the coverage area which can be up to 160,000
square meters (three million square feet) when using the
maximum number of base stations.
P0992639 01 Modular ICS Companion Installer Guide
4 / Norstar Companion basics
Before the base stations can be used in the United States,
UTAM codes must be obtained and entered using an
administration terminal or Norstar Remote Utilities (NRU).
Please see Software keys (U.S. only) on page 67 for more
detailed information.
Companion Portable Telephones — The portable
telephones used with your Norstar system are small,
lightweight units with fully digital performance to provide
clear voice quality. Companion portable telephones feature a
two line, 16-character, alphanumeric display. For more
information on the portable used with your MICS-XC system,
refer to the Companion Portable Telephone User Guide that is
supplied with it.
Before the portables can be used in the United States, portable
credits must be obtained. Please refer to Software keys (U.S.
only) on page 67.
Administration and Maintenance Tools — Programming
the Companion system is easily and quickly done through a
T7316 Business Series Terminal or an M7310 or M7324
Norstar set. You can assign portable telephones to the system,
check base station parameters, and enable and disable
registration using set programming.
System programming can also be performed using Norstar
Remote Utilities (NRU) software on a personal computer.
Companion Diagnostic Software allows diagnostics to be run
on the wireless system. Diagnostics can be run either locally or
remotely via a personal computer.
CallPilot 100/150 or Norstar Voice Mail — CallPilot 100/
150 replaces Norstar Voice Mail on new Modular ICS
systems.
Modular ICS Companion Installer Guide P0992639 01
Norstar Companion basics / 5
If you are using Norstar Voice Mail with your Companion
system, Version 3.0 is recommended as a minimum Voice
Mail software version.
For information on how to access Norstar Voice Mail using
your Norstar Companion portable, refer to the Portable
Telephone Feature Card that is supplied with it.
What’s new with Norstar
This release reflects new features in the Modular ICS-XC
software. For a list of these changes, refer to the Modular ICS
Installer Guide.
For a complete list of features supported on Companion
portables refer to the Modular ICS Companion System
Coordinator Guide.
P0992639 01 Modular ICS Companion Installer Guide
6 / Norstar Companion basics
Modular ICS Companion Installer Guide P0992639 01
Planning the installation
Planning checklist
å
Verify that you have approval from UTAM Inc.
(U.S. only)
å
Verify that a site planner determined base station locations
and recorded them in the Provisioning Record.
Required equipment and supplies
å
Companion portable telephones
å
Companion base stations
å
Companion Remote Power Interconnect device or plug top
Power Supplies
å
Companion ID Labels (See Step 1: Obtain the Companion
ID on page 68.)
Configuring Station Modules
When installing wireless capabilities, use only the last two. or
highest numbered. ports for connecting the Companion base
stations.
Each Station Module allows you to connect up to 16 additional
Norstar telephones to the system.
Maximum number of Norstar telephones on a system
mini midi maxi mega
ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12
32 48 64 80 96 112 128 144 160 176 192
Each Station Module that is used for Norstar Companion
allows you to connect up to 16 base stations to the system.
P0992639 01 Modular ICS Companion Installer Guide
8 / Planning the installation
Maximum number of Norstar Companion base stations on a system
mini midi maxi mega
ICS SM3 SM4 SM7 SM8 SM13 SM14
16 16 32 16 32 16 32
Configuring expansion modules
With the addition of an Expansion Cartridge or a Combo
Cartridge in the ICS, you can add Trunk Modules and/or
Station Modules to increase your system capacity.
Previous users of the Norstar 0X32 system should note that the
Key Service Unit (KSU) has been renamed the Integrated
Communication System (ICS).
Installed in ICS Additional modules allowed
Trunk Station Maximum
XC system
Combo cartridge (6-port +
Services) (maxi)
Combo and 6-port cartridges
(mega)
Two Combo cartridges (mega) 6 12* 12
Two 6-port cartridges (mega) 6 12* 12
*The last two ports are reserved for Companion use only.
6 6 6
6 12* 12
Note: For each type of expanded system above, Norstar
Companion capability is supported. Ensure you have
the correct Modular ICS software to support wireless
capability.
Modular ICS Companion Installer Guide P0992639 01
Planning the installation / 9
On a mini system
Note: Port 1 and 2 are on the ICS.
On a mini or non-expanded system, port 1 on the ICS (station
ports 101 to 132) is used for both base stations and Norstar
sets. No fiber ports are used since no Station Module is
required. Directly connect your base stations or Norstar sets to
port 1 on the ICS via a wiring distribution panel.
On a midi system
On midi and maxi systems, the highest numbered ports can be
used for both base stations and Norstar sets. Therefore, sets
and base stations can share the two highest numbered fiber
ports.
A system expanded to four ports (midi size) includes one
2-port expansion cartridge with fiber ports numbered 3 and 4,
and 1 and 2 on the ICS. The base stations must be physically
connected (via a Station Module) to fiber ports 3 and 4 only. If
only one Station Module supporting base stations is required,
connect it to the highest-numbered port (port 4).
P0992639 01 Modular ICS Companion Installer Guide
10 / Planning the installation
Two-port Expansion Cartridge
ICS (modules 1 and 2) TM4 SM3
On a maxi system
A system expanded to eight ports (maxi size) includes one
6-port expansion cartridge with fiber ports numbered 3 to 8,
and 1 and 2 on the ICS. The base stations must be physically
connected, via a Station Module, to fiber ports 7 and 8
only.There is a maximum number of two Station Modules per
base station. Refer to Six-port Expansion Cartridge with
Companion on page 11
If only one Station Module supporting base stations is
required, connect it to the highest-numbered port (port 8).
If Both ports 7 and 8 are used for connecting
Tip -
Station Modules supporting base stations, connect
Trunk Modules starting at port 6 and working down.
Connect Station Modules for the desk sets beginning at
port 3 and working up.
Modular ICS Companion Installer Guide P0992639 01
Planning the installation / 11
Six-port Expansion Cartridge with Companion
TM8
SM3 SM4 SM5 SM6ICS (modules 1 and 2)
SM7
On a mega system
Keep in mind that 10 station modules is the limit for regular
Norstar sets, and two station modules for Companion base
stations is the limit on an XC configuration.
For example, a system expanded to 14 ports (mega size)
includes two 6-port expansion cartridges with fiber ports
numbered 3 to 14 on the expansion cartridges, and 1 and 2 on
the ICS. The base stations must be physically connected to
fiber ports 13 and 14 only. 12-port Expansion Cartridge with
Companion on page 12
In the fully expanded mega configuration, Station
Tip -
Modules 13 and 14 are reserved for base stations only.
P0992639 01 Modular ICS Companion Installer Guide
12 / Planning the installation
12-port Expansion Cartridge with Companion
Fiber Cable Guide
ICS (modules 1 and 2)
SM6 SM5
SM4 SM3
TM8 TM7
(max. 7 modules per power bar)
To Ac
outlet
To Ac
outlet
Note 1: Station modules 13 and 14
are used for Companion
capability only. See your Norstar
Companion Installer Guide for
more detail.
Note 2: Using a 2 or 3 row layout is
acceptable. The layout depends
on the available wall space.
(max. 7 modules per power bar)
SM14 SM13 SM12 SM11 SM10 SM9
Modular ICS Companion Installer Guide P0992639 01
Routing fiber cables
6-port Expansion Cartridge
Planning the installation / 13
Upward routed fiber cable
Downward routed fiber cable
Fiber
cable
guide
loose cables
P0992639 01 Modular ICS Companion Installer Guide
14 / Planning the installation
ICS numbering
Non-expanded system (ICS alone) numbering
Module # Lines Line
ICS (#2) 001-
ports
201-248 — — — — — — — — 637-696
048
B1
DN
B2
DN
DN
ports
Base station
ports
Portable
DN
ICS (#1) — — — — 21-52 53-84 101-
132
Two-port Expansion Cartridge and ICS numbering
Expansion
module #
#4 049-
#3 073-
ICS (#2) 001-
ICS (#1) — — — — 221-
Lines Line
072
096
048
ports
401412
301312
201248
B1
DN
269284
253268
— — — — — — — — — —
252
B2
DN
333348
317332
285316
DN
ports
401416
301316
101132
Six-port Expansion Cartridge and ICS numbering
Expansion
module #
#8 049-
#7 073-
#6 097-
#5 109-
#4 121-
#3 133-
ICS (#2) 001-
ICS (#1) — — — — 221-
Lines Line
072
096
108
120
132
144
048
ports
801812
701712
601612
501512
401412
301312
201248
B1
DN
333348
317332
301316
285300
269284
253268
— — — — — — — — — —
252
B2
DN
461476
445460
429444
413428
397412
381396
349380
DN
ports
801816
701716
601616
501516
401416
301316
101132
101-132 637-696
Base station
ports
401-416 637-696
301-316 637-696
— — — —
Base station
ports
801-816 637-696
701-716 637-696
— — — —
— — — —
— — — —
— — — —
— — — —
Portable
DN
Portable
DN
Modular ICS Companion Installer Guide P0992639 01
Planning the installation / 15
Twelve-port expanded system and ICS numbering
Expansion
module #
#14 — — — — — — — — — — 1401-1416 637-696
#13 — — — — — — — — — — 1301-1316 637-696
#12 — — — — 397-
#11 — — — — 381-
#10 — — — — 365-
#9 — — — — 349-
#8 049-
#7 073-
#6 097-
#5 109-
#4 121-
#3 133-
ICS (#2) 001-
ICS (#1) — — — — 221-
Lines Line
072
096
108
120
132
144
048
ports
801812
701712
601612
501512
401412
301312
201248
B1
DN
412
396
380
364
333348
317332
301316
285300
269284
253268
— — — — — — — — — —
252
B2
DN
589604
573588
557572
541556
525540
509524
493508
447492
461476
455460
413444
DN
ports
12011216
11011116
10011016
901916
801816
701716
601616
501516
401416
301316
101132
Base station
ports
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
— — — —
Portable
DN
Port 3 is the bottom fiber cable port on the
Tip -
two-port and the six-port Expansion Cartridge in
slot 2. Port 9 is located on the leftmost Expansion
Cartridge in slot 1.
Refer to the
P0992639 01 Modular ICS Companion Installer Guide
Modular ICS Installer Guide for details.
16 / Planning the installation
Modular ICS Companion Installer Guide P0992639 01
Installation
Installation checklist
When installing a Norstar system with Companion
components, follow this installation checklist:
å
complete the wiring
å
install the Remote Power Interconnect units*
å
install the base stations*
å
install the external antennas and lightning surge arrestors*
å
mount the Integrated Communication System (ICS) and
expansion modules (as required)
å
install the NVRAM Cartridge (if required)
å
install the ROM Software Cartridge
å
install the Expansion Cartridge and Trunk Cartridges (as
required)
å
connect the expansion modules*
å
install the emergency telephone(s)
å
install the Norstar telephones
å
install the single-line telephones
å
install the optional equipment
å
power up the system
å
program the system and register the portables
* Procedures that are specific to Companion are included in
this document. For all other procedures, see the Modular ICS
Installer Guide.
P0992639 01 Modular ICS Companion Installer Guide
18 / Installation
Connecting expansion modules
Installation planning is required for base
stations.
Before connecting any Station Modules required
for base stations, please see
expansion modules
information on the installation rules involved.
on page 8 for more
Configuring
In order to keep the default port and extension numbering,
connect Trunk Modules to the Expansion Cartridge beginning
at the top and working down; connect Station Modules to the
Expansion Cartridge beginning at the bottom and working up.
Installing Remote Power Interconnect (RPI) units
The RPI unit should have the DC backup power
supplied by a UL listed UPS.
The UPS should have an output voltage rating of 44 to
50 V DC, with a maximum fault current limit of 6 A to
protect the RPI output wiring. Otherwise, it may be
necessary to use class 1 wiring.
The RPI units must always be installed inside a
building.
The AC outlet powering the RPI should be installed near
the equipment and should be easily accessible.
The length of the RPI cord, from the outside surface of
the unit to the plug, should be a minimum of 1.3 m (4 1/
2 ft.) and a maximum of 4.6 m (15 ft.).
Modular ICS Companion Installer Guide P0992639 01
Installation /
RPI unit
19
There are two versions of the RPI unit: the RPI-8 BIX UL,
which supports up to eight base stations; and the RPI-16 BIX
UL, which supports up to 16 base stations. Each RPI has a
connection board and either one (RPI-8 BIX UL) or two (RPI16 BIX UL) power supply units (PSUs). The maximum input
power consumption of an RPI is 240 W. If a UPS 48 V DC
backup source is used, the maximum input power requirement
of the RPI is 140 W.
You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by
installing a second PSU to the RPI-8 BIX UL. Refer to
Upgrading an RPI-8 to an RPI-16 on page 119.
If RPIs are distributed throughout the site, the number and type
of RPIs depend on the placement and powering plan of the
base stations.
To determine how many base stations and how many PSUs
you need for the number of base stations, use the following
table:
P0992639 01 Modular ICS Companion Installer Guide
/ Installation
20
RPI Requirements
Base stations RPI-16 and RPI-8 required PSUs required
1–8
9–16
17–24
25–32
RPI-8
1
RPI-16
1
RPI-16 and 1 RPI-8
1
RPI-16
2
PSU
1
PSUs
2
PSUs
3
PSUs
4
Mounting the RPI unit
1. Position the screw holes for the RPI using the dimensions
shown in the following figure.
RPI mounting holes
25 mm
(1 in.)
325 mm
(13 in.)
50 mm
(2 in.)
Keyholes
300 mm
(12 in.)
To provide adequate ventilation and to prevent
overheating, leave a clearance of at least 125 mm (5 in.)
around the RPI.
If you are mounting two RPIs, one above the other, leave
a clearance of at least 300mm (12 in.) between them to
provide adequate ventilation and to prevent overheating.
Modular ICS Companion Installer Guide P0992639 01
Installation /
Mount RPIs at least 300 mm (12 in.) from the ceiling.
2. Insert wall plugs in the holes.
3. Partially screw in two #10 50-mm (2-in.) screws for the
keyholes.
4. Open the hinged cover with a screwdriver by pushing in
and then down to release the catch on the right side. You
can remove the cover by lifting it off its hinges.
Opening the RPI cover
21
5. Hang the RPI on the two keyhole screws and tighten them.
6. Install the remaining two screws.
7. Feed the power cord through the bottom of the RPI and
route it through the clip and around the strain relief support
as shown in the following figure.
8. Route the power cord to the input power socket just to the
left of PSU 1. Connect the plug to the socket.
Note: Distinctive labeling of RPIs may help to diagnose any
future problems.
P0992639 01 Modular ICS Companion Installer Guide
/ Installation
22
RPI components
Jumper lead to PSU2
Jumper lead to PSU 2
Grounding plates
Grounding plates
PSU1 PSU2
PSU 1 PSU 2
Up to 16 outputs
Up to 16 outputs
(TCM + power)
(TCM + power)
Strain relief system
Strain relief support
(if equipped)
(if equipped)
Power cord
Power cord
Unplug the RPI power cord.
Up to
Up to
16
16
Inputs
inputs
(TCM)
(TCM)
Grounding strap
Grounding strap
Ferrite rings
Ferrite rings
Power supply cabling
Power supply cabling
Connection board
Connection board
Clip
Clip
Do not apply power to the RPI until its installation and
wiring are complete.
The RPI-8, which has only one power supply unit, has
grounding straps and plates fitted so it can be upgraded to an
RPI-16 (see illustration RPI components).
Wiring the RPI
Do not run unprotected power cables outdoors.
The maximum two-way DC loop resistance for power pairs,
including interconnections for each base station, is 75 ohms.
You need one or two power pairs between the RPI and the base
station, depending on the wire size of the power pairs and the
distance between the base station and the RPI.
Modular ICS Companion Installer Guide P0992639 01
Installation /
Maximum power cabling distance (approximate)
Depending on the size of cable you are using, you should
remember the maximum cabling distances allowed between
the RPI and the base station.
Wire size Single-pair Double-pair
0.6 mm (22 AWG) 800 m (2,500 ft.) 1200 m (4,000 ft.)
0.5 mm (24 AWG) 500 m (1,500 ft.) 1000 m (3,000 ft.)
When using two power pairs, ensure they are
connected with the same polarity.
RPI Connector Overview
The following illustration shows where the input and output
connectors are located on the RPI connector board.
23
RPI connector board
OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10OBIX11OBIX12
OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12
IBIX1IBIX3IBIX2IBIX4
OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14 OBIX15 OBIX16
OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14OBIX15OBIX16
IBIX4 IBIX3 IBIX2 IBIX1
P0992639 01 Modular ICS Companion Installer Guide
/ Installation
24
Output connections
Feed the output pairs in through the bottom of the RPI and
route the pairs to the output connectors as shown in the
following illustration. If only one pair is used for powering a
base station, connect the power pair to -PWR(1) and
+PWR(1). If two pairs are used to power a base station,
connect one pair to -PWR(1) and +PWR(1), and the second
pair to -PWR(2) and +PWR(2).
Ensure both pairs have the same polarity.
Connecting two power pairs with opposing polarities
may damage the base station and RPI.
Output connector pinout
OBIXn
-PWR(1)
-PWR(2)
TCM
TCM
+PWR(2)
+PWR(1)
Input connections
Feed the TCM input pairs from the ICS distribution frame
through the top of the RPI and route the pairs to the input
connectors (IBIX1 to IBIX4) as shown in the following
illustration. There may be fewer than 16 input pairs in any
given RPI installation.
Modular ICS Companion Installer Guide P0992639 01
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