Nortel Mics User Guide

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Modular ICS

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Companion System Coordinator Guide

(to be used with MICS-XC software)

Norstar, Meridian and Companion are trademarks of Nortel Networks

1-800-4 NORTEL

www.nortelnetworks.com/

norstar

P0992641 01

Printed in Canada

Table of Contents iii

Norstar Companion basics 1

Programming 3

Programming tools 3

The Norstar Programming Record 3 Exiting programming 4 Viewing your programming updates 4

Entering numbers 4 Programming headings 5 Registration password 6

Changing the Registration password 7 Companion programming 8

Registration 8

Radio data 10 Registering individual portables 12

System programming 15

Twinning between Companion portables and Norstar wireline

telephones 16

Using Answer DNs 16

Using target lines 18

Using your portable telephone 19

Using Norstar features 20 Using new features 23

Directed Call Pickup 23

Group Pickup 24

Wireless Portable Language Selection 25

Wireless Call Forward No Answer enhancement 25 Additional features 25

Troubleshooting 27

P0992641 01 Modular ICS Companion System Coordinator Guide

iv / Table of Contents

Glossary 29

Index 35

Backup programming overlays 39

Modular ICS Companion System Coordinator Guide P0992641 01

Norstar Companion basics

Your Companion portable telephone allows you to leave your desk without missing important telephone calls. You can carry it with you to make and receive calls on the Norstar system. The portable telephones can access most Norstar business features such as call forward, call transfer, conferencing, and voice mail. Companion on Norstar consists of four main components:

ICS and Norstar XC software — Modular ICS-XC software manages the telephone traffic between Companion base stations and portable telephones. base stations are connected to the ICS in the same way that Norstar sets are. Companion portable telephones are registered on the system and do not take up any ports on the system. Up to 60 portable telephones and up to 32 base stations (32 cells) can be connected to the system.

Companion base stations — base stations are positioned throughout the coverage area to send and receive calls between the portable telephones and the ICS. The base stations use advanced digital radio technology and support handoff and roaming within the coverage area which can be up to 160,000 square meters (three million square feet) when using the maximum number of base stations.

Companion portable telephones — The portable telephones used with Companion are small, lightweight units with fully digital performance to provide clear voice quality. Companion portable telephones feature a two line, 16-character, alphanumeric display. For more information on the portable used with your MICS-XC system, refer to the Companion Portable Telephone User Guide that is supplied with it.

P0992641 01 Modular ICS Companion System Coordinator Guide

2 / Norstar Companion basics

Administration and Maintenance Tools — Programming the Companion system is accomplished easily and quickly using a T7316 Business Series Terminal or an M7310 or M7324 Norstar set. You can assign portable telephones to the system, check base station parameters, and enable and disable registration through programming.

Companion Diagnostic Software allows you to run diagnostics on the wireless system. This can be done either locally or remotely using a personal computer.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming

For general programming instructions, familiarize yourself with the programming operations in the Modular ICS System Coordinator Guide.

Programming tools

As with all Modular ICS programming, you can use a T7316 Business Series Terminal or an M7310 or M7324 Norstar set to perform the programming.

In this book, all processes requiring dialpad buttons are presented in the Business Series Terminal button icons. If you are using one of the other telephones, use the appropriate overlay, and then refer to the table below for corresponding button faces:

Button Name

Feature

Hold

Volu me Con t rol

Release

T7000, T7100, T7208, T7316

≥

M7100, M7208, M7310, M7324

˙ ≥

√

Programming overlays are included with the Programming Record.

The Norstar Programming Record

The Programming Record provides a convenient way to record your Companion programming. There is a section of Companion-specific records that includes charts for recording the handset information and the base station information.

P0992641 01 Modular ICS Companion System Coordinator Guide

4 / Programming

Photocopy pages from the record, as necessary.

Exiting programming

Norstar stores your changes automatically as soon as you alter any settings.

When you have completed your programming session, press

. The display briefly reads End of session.

Viewing your programming updates

If any of the changes you have made to programming have not immediately taken effect, you see an UPDATE display button when you leave programming. The display shows you how many telephones have not been currently updated due to the system being busy with other programming or the telephone is in use.

Press DNs to see the specific sets where programming changes have not been updated. Items disappear from the list as they are updated, and UPDATE disappears once all changes are complete.

Entering numbers

Enter numbers from the Norstar telephone dial pad. The backspace display button may be used to edit the number.

A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line002, for example).

Internal telephone numbers, also referred to as directory numbers (DNs), can be three to seven digits long. The DN length can be changed in programming.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming / 5

Entering letters and numbers using the dial pad

first press

fourth press

second press

third press

Programming headings

Programming specific to Norstar Companion System Coordinators is covered in this guide. Refer to Modular ICS System Coordinator Guide for all other System Coordinator programming and for an explanation of passwords.

After pressing the password (the default password is

ЫЬЯЭЯ

²¥¥¯öìéí

and entering

ë÷éö

), you see the following programming

headings.

Top-level programming headings

Terminals&Sets

Lines

P0992641 01 Modular ICS Companion System Coordinator Guide

Customize the features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. You can also change the button programming on any telephone on the system.

Program names for each line.

6 / Programming

Services

Sys speed dial

Passwords

Time&Date

System prgrming

Turn services on or off. Services include Ringing service (often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses.

Program up to 70 different telephone numbers so that people in your office can dial them with a twodigit code.

Change the password you use for programming, or erase a Call log password. On an XC system, you can also change the password for Companion portable telephone registration.

Change the time, date, or both.

On an XC system, you can enable or disable registration for Companion portable telephones.

Registration password

The portable telephones must be registered with the Norstar system before they can be used. The recommended steps are as follows:

1. Change the registration password for your system.

2. Enable registration for the system.

3. Confirm the availability of directory numbers (DNs) for each Companion portable telephone.

4. Individually register each Companion portable telephone.

5. Disable registration for the system.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming / 7

Changing the Registration password

To ensure unauthorized portables are not registered to your system, a separate level of password access is provided. You can, and should, set your own password to prevent unauthorized handsets from registering on your system. You can change the Registration password under the Passwords heading in programming.

Change password to avoid incorrect registration.

To ensure accurate registration, change the Registration password before registering any portables. If there is another wireless system in radio range, and both systems have the same Registration password and registration enabled, you may accidentally register on the other system instead of on your own.

The default Registration password is RADIO (

àÛÜÝß

) .

Use CHANGE, the dial pad and OK to program the Registration password.

Record the password in the Programming Record.

You can choose any combination of one to six

Tip -

digits. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Norstar system.

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8 / Programming

Companion programming

Perform Companion programming in System programming.

Registration

Software Keys are required to activate wireless capabilities (U.S. only)

To take advantage of the wireless capabilities available to your Norstar system, you must first enable a certain number of portable credits using Software Keys purchased through Nortel Networks. Keys are obtained and entered into the system by the installer. For more detailed information on enabling Norstar Companion, see the

Modular ICS Companion Installer Guide

You must enable registration for the entire Norstar system to allow registration of individual portables. The options are Yes (Y) and No (N). Yes indicates that Registration is enabled. No is the default and indicates that Registration is not enabled.

Use ≠ and CHANGE to enable or disable registration.

Registration should normally be disabled.

For security reasons, and to prevent unauthorized users from being registered to your system, set registration to finished registering the portables.

when you have

Portable DNs

Once registration is enabled for your Norstar Companion system, a series of extension numbers (637 to 696) automatically becomes available for registration. Check that an extension number is available before registering a portable telephone to it.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming / 9

If the extension number shows a status of Available, it is ready for registering a Companion portable telephone.

If the extension number shows a status of Registered, a Companion portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or deregister the current portable telephone. You must perform deregistration both at the portable and during either an Installer or System Coordinator programming session.

Press ≠ to view registered and available DNs.

Note: The DN range 637 to 696 can be used by either portable

telephones or ISDN S loops. You can assign all 60 of the DNs to S loops and none to portable telephones. You can assign up to 30 DNs to portable telephones, leaving 30 for S loops. Within these two limits you can choose a combination of ISDN and portable telephone DNs. For more information, refer to Modular ICS Installer Guide.

Deregistering a portable

Deregister an extension number when:

• you must replace the portable due to loss or breakage

• you want to assign the handset to someone with a different

telephone number than the previous user

Press ≠ and DEREG to deregister a DN.

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10 / Programming

This procedure does not clear the registration data

Tip -

in the portable. You must also deregister from the portable telephone using the on-the-air deregistration feature. For instructions, see the Portable Telephone Registration Instructions that are supplied with the portable.

Radio data

Re-evaluation

Re-evaluation automatically assigns base station radios to cells and determines which cells are neighbors. When adding or removing base stations, Re-evaluation must be applied to the system.

Re-evaluation Status

Press ≠ to see the Re-evaluation status. If the display reads required, you can carry out the re-evaluation by pressing CONTINUE and following the prompts.

Radios

Radio programming settings apply to base stations.

Cell assignment

A cell is the area covered by one or more radios in close proximity. As you move around your office while on a call with your portable, the call is handed off from one cell to another. A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors. The Norstar system automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration when base stations are added or removed.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming /

The cell assignment setting allows you to see if a base station radio is assigned to a cell in the Companion system.

Press ≠ and enter the 5-digit radio number to see the setting: Assigned or Unassigned or select LIST to see all radios in sequence.

Cells

Cell programming allows you to examine the cell radio, cell neighbor, and cell radio neighbor configurations. Choose the cell you want to examine by pressing ≠ and the cell number (01 to 32) or select LIST to see all in sequence. When in the list mode, there is a softkey that allows you to FIND a specific cell number. Then select ≠ to see all Cell radios, Cell neighbors and Cell radio neighbors.

Cell radios

This subheading allows you to view the 5-digit number of any radios assigned to this cell. For example, if radio 07012 is in the cell, the display shows 07012 asgned. Press ≠ and enter the five-digit radio number to view the setting: Assigned or Unassigned. Select LIST to see all in sequence. Select SCAN to go to the list or next radio with a setting Assigned.

Cell nghbrs

This subheading allows you to view the 2-digit number of any cells that border a particular cell in a system. Press ≠ and enter the cell number to see the settings: Assigned or Unassigned. Select LIST to see each neighbor in sequence. Select SCAN to see the first/next cell Assigned.

For example cell 01, the display shows Nghbr:03 and Nghbr:04. This means that cells 03 and 04 have been assigned as cell neighbors.

P0992641 01 Modular ICS Companion System Coordinator Guide

12 / Programming

Cell rad nghbrs

This subheading allows you to view the two-digit number of any cells that border a particular cell in a system, these are referred to as the cell neighbors. As well, you can view any cells that border the cell neighbors. Press ≠ and enter the cell number to see the settings: Assigned or Unassigned

Unassigned.

UnassignedUnassigned

Select LIST to see each neighbor in sequence. Select SCAN to see the first/next cell Assigned.

For example cell 01, the display shows Rad nghbr:03, Rad nghbr:04, and Rad nghbr:11. Cell 11 does not appear as a cell neighbor. Refer to the example under Cell nghbrs. Therefore it must be a neighbor of cell 03 or 04.

Registering individual portables

You must do two things to register each portable with the Norstar system:

• Register the portables by entering the Registration password on each one.

• Verify that the portable operates properly.

For instructions on registering and verifying each Norstar Companion portable with the software, refer to the Modular ICS Companion Installer Guide.

For instructions on operating a Norstar Companion portable, see the Companion Portable Telephone User Guide that comes with the portable handset.

When you distribute the portables, tell the users that the portables are registered, and give them the corresponding extension numbers.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming / 13

You can register a portable to more than one

Tip -

system. You cannot register a portable to more than one extension number per system. You cannot register more than one portable to one extension number.

If a portable telephone is to be used in more

Tip -

than one Norstar or Companion system, its owner must know which registration slot number was used to register the portable telephone with each system. (It is preferable that each user have the system they use most often registered in slot 1.)

If a portable telephone is lost or broken, deregister it from the system before replacing it with another portable telephone.

P0992641 01 Modular ICS Companion System Coordinator Guide

14 / Programming

Modular ICS Companion System Coordinator Guide P0992641 01

System programming

Once the registration process is complete, portable telephone programming is much the same as it is for Norstar desk telephones. Some of the programming settings do not affect the operation of the portable.

See your Modular ICS System Coordinator Guide for detailed instructions on how to program your Norstar system.

The following table shows the recommended settings for your Norstar system:

Heading Setting Notes

Terminals&Sets

Capabilities

Fwd no answer Fwd to: <DN>

Fwd delay: <number of rings>

Fwd on busy Y

DND on Busy N

Handsfree N

HF answerback None

Pickup group <group

number>

Paging Y

Page zone 1

D-Dial Set 1 A portable cannot be a Direct-Dial

Hotline None

P0992641 01 Modular ICS Companion System Coordinator Guide

A portable can be part of a pickup group and answers calls ringing at telephones in the same group when the user enters

telephone. It can use the Direct-Dial digit.

¥àß

16 / System programming

Heading Setting Notes

Priority call Y Requires special configuration of

hardware and programming

Restrictions

Set restrictions

Set lock Y Does not apply to portables.

Allow last no Y Does not apply to portables.

Allow saved no Y Does not apply to portables.

Allow link Y This can be set to N for portables.

Twinning between Companion portables and Norstar wireline telephones

Using Answer DNs

If you have both a wireline (desk) telephone and Companion portable telephone you can answer calls from either device by using the Norstar Answer DN feature. Any call that normally rings at your desk can also appear and ring at your portable if it is assigned the desk telephone DN as an Answer DN. This arrangement is called twinning.

It is also possible to have calls to the portable appear on the desk telephone as an Answer DN.

An Answer DN for a desk telephone and portable is programmed exactly the same way as for two desk telephones. An installer or customer service representative programs Answer DNs.

You can have up to eight Answer Keys assigned to your portable.

Modular ICS Companion System Coordinator Guide P0992641 01

System programming / 17

The types of calls that your portable Answer Keys receive are programmable. See the Modular ICS System Coordinator Guide for more information.

Hunt Group calls cannot be forwarded using the

Tip -

Call Forward features.

An Answer DN is the recommended method for

Tip -

twinning a portable with a desk set. This ensures that all calls arriving at the desk telephone appear and ring at the portable. A twinned portable using an Answer DN does not ring for an incoming call if it is currently on another call.

Norstar Voice Mail message waiting indication occurs on the twinned portable only if it has been assigned a voice mail box.

If your Norstar Voice Mail box has been assigned to your desk set, log on using the desk set DN when accessing the voice mail box from the twinned portable.

For more detailed information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to Portable Telephone Feature Card that is supplied with the portable telephone.

P0992641 01 Modular ICS Companion System Coordinator Guide

18 / System programming

Using target lines

Wireline and wireless telephones can be twinned using target lines. The line for the desk telephone can be configured to appear on the portable, or the line for the portable can appear on the desk telephone. Incoming external calls ring at both.

When you twin wireline and wireless telephones using line assignments, each telephone has its own internal DN. When someone wants to call you or forwards a call to you internally, they must choose between the desk telephone and the portable DN. The call appears and rings only at the internal DN that was dialed.

A portable can have an Answer DN and share a

Tip -

line assignment with a desk telephone.

Modular ICS Companion System Coordinator Guide P0992641 01

Using your portable telephone

Your Companion portable telephone communicates with the Norstar system using radio waves. The radio transceivers for the system are located in the Companion base stations installed around your office. Each base station contains two radio transceivers and can handle two portable telephone calls at once.

Your portable telephone is truly portable. Not only can you start a telephone conversation anywhere in the office, you can continue that conversation while you walk through the building. As you move from one part of your office to another, your call is handed off from one base station to another.

If you notice a decrease in voice quality while moving with a portable telephone, you are moving out of range of your system’s base stations. There are three possible reasons for this:

• The base stations that cover the area you are moving into may already be busy and therefore cannot pick up your call.

• Large pieces of furniture or movable partitions may have been moved into a position that blocks the signal between you and the base station.

• You may have moved out of the area covered by your Companion system. Retrace your steps until you are back in range.

In rare instances, during a Norstar Voice Mail session, softkey display prompts on your portable may disappear. This is a normal condition and is minimized by staying within the Companion coverage area.

P0992641 01 Modular ICS Companion System Coordinator Guide

20 / Using your portable telephone

While moving within a Companion coverage area, a slight clipping may be heard during a call. This indicates that your call has been handed off from one radio cell to the next.

Problems with lost connections are rare, but if you notice an increase of such incidents after making large changes in the layout of your office, your base stations may need to be moved or reprogrammed to accommodate the new arrangement. In this case, contact your installer or customer service representative to change the base station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the system configuration.) Refer to Modular ICS Companion Installer Guide for more information.

If you try to send a message from a desk telephone

Tip -

to a portable telephone, the display of the desk telephone shows

Can’t send ms g

Using Norstar features

It is possible to use many of the same Norstar features available to a wireline set on your portable telephone. The table below lists which features are available for use on your portable telephone. For additional information on features and the special key sequences required to use them, refer to the feature card that is supplied with your portable telephone.

Features supported by Companion for Norstar

Feature Description

Call Forward Send calls to another telephone in your Norstar

system. The display does not indicate that calls are being forwarded.

Hunt Group calls override all Call Forward features. A Hunt Group DN can be a Call Forward destination.

Modular ICS Companion System Coordinator Guide P0992641 01

Using your portable telephone / 21

Feature Description

Call Information Display the name or extension of an internal caller. In

addition, if your system is equipped to receive CLASS information (Caller ID), the external caller is displayed.

*Call Park On your portable, park a call.

Call Park Retrieval On your portable, retrieve a parked call.

Cancel Call Forward Cancel the Call Forward feature, where calls are

automatically sent to another telephone in your Norstar system.

Conference See your

Portable Telephone Feature Card

Directed Call Pickup Answer any telephone that is ringing in your Norstar

system.

Group Pickup Answer a call ringing on another set in the same

pickup group.

Host system signaling Link and pause are available. See the Telephone

Features section of the

Coordinator Guide

Modular ICS System

for more information.

Line Pool On your portable, use line pools the same way a desk

telephone does.

Mute Prevent the person you are on the portable telephone

with from hearing you. Also, you can mute a portable’s ringing for an incoming call.

Page On your portable, page an individual telephone,

several telephones, external speakers, or the entire system.

A Hunt Group DN cannot be in a page zone.

Pause Program in an external autodial sequence to insert a

1.5-second delay.

Prime line 0n your portable, may be either an Intercom Line, an

Assigned Line or a Line Pool.

*Priority call See

Additional features

on page 25.

Hunt Groups reject priority calls.

Privacy In programming, change the privacy setting for an

external line assigned to the portable. This does not give the ability to change the privacy setting on a call by call basis.

P0992641 01 Modular ICS Companion System Coordinator Guide

22 / Using your portable telephone

Feature Description

Release See your

Portable Telephone Feature Card

Speed Dial System speed dial codes only. No personal speed

dial codes. The portable has a directory that you can use to store up to 200 entries for telephone numbers.

Switching between two calls

Transfer See your

Transfer using directory

When on a portable call, switch to another incoming call. You can then switch back to the first call. See your

Portable Telephone Feature Card

Transfer a call using your portable directory. See your

Portable Telephone Feature Card

Trunk Answer Grab a ringing call for lines placed in a Service Mode.

Voice call See

Additional features

on page 25.

Hunt Groups reject voice calls.

Wireless Portable Language Selection

Wireless Call Forward No Answer

Change the language of the prompts controlled by the ICS as they appear on the portable display.

Stop the portable from ringing when the call has been forwarded to its new destination. The portable user can still answer the call but it does not ring.

* MCDN network note: These two services are only available within the Norstar system. A Meridian networked to this Norstar does not have Camp-on or Breakin (Priority call) access to phones within this system.

Modular ICS Companion System Coordinator Guide P0992641 01

Using your portable telephone / 23

Using new features

Directed Call Pickup

To answer any telephone that is ringing in your Norstar system:

1. Press

¥àß

2. Enter the internal number (DN) of the ringing telephone.

You must turn on the Directed Call pickup feature for the system in Modular ICS programming before a user can use the feature. The Modular ICS Companion Installer Guide contains a programming template and complete programming information.

To turn on Directed Call pickup for an ICS:

1. Press

² ¥¥ÛЯЯЬЭЭ

on a Norstar

telephone with a two-line display.

2. Press

ЫЯЯЬЭЭ

àÛàÞ¡à

(the default Installer password),

(the default System Coordinator Plus password), or the current Installer or System Coordinator Plus password.

3. Press ‘ until the display shows System

prgrming.

4. Press ≠. The display shows Hunt groups.

5. Press ‘. The display shows Featr settings.

6. Press ≠. The display shows Backgrnd music.

7. Press ‘ until the display shows Directd pickup.

8. Press CHANGE to select the setting: Y (Yes) or N (No).

P0992641 01 Modular ICS Companion System Coordinator Guide

24 / Using your portable telephone

Group Pickup

Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group.

To answer a call ringing at a telephone in your pickup group, press

¥àÞ

Modular ICS programming allows you to place all telephones, including portable telephones, into pickup groups.

To assign a portable telephone to a Call Pickup group:

1. Press

² ¥¥ЫЯЯЬЭЭ

on a programming

telephone with a two-line display.

2. Press

ЫЬЯЭЯ

(the default System Coordinator

password), or enter the current password.

3. Press ≠ and enter the internal number (DN) of

the telephone.

4. Press ≠ until the display shows Fwd no answer.

5. Press ‘ until the display shows Pickup grp:.

6. Press the CHANGE display button to assign the telephone to pickup group (1 through 9), or to None.

See the Modular ICS System Coordinator Guide for more information about Directed Pickup and Group pickup.

Modular ICS Companion System Coordinator Guide P0992641 01

Using your portable telephone / 25

Wireless Portable Language Selection

This feature allows you to change the language of the prompts controlled by the ICS as they appear on the display of the portable. This setting sets both the display prompts and the voice prompts from voice mail.

English: Press French: Press Spanish: Press

¥¥ÞâÚ

¥¥ÞâÛ

¥¥ÞâÜ

If you are using Profile 2, you also have access to Turkish.

Refer to the Modular ICS System Coordinator Guide for more information about choosing a language for the display.

Wireless Call Forward No Answer enhancement

This improvement stops the Companion portable from ringing when the call has been forwarded to its new destination. The portable user can still answer the call, but it does not ring.

The settings for Call Forward No Answer are found under

Terminals & Sets in ICS programming. See the Modular ICS System Coordinator Guide for more information.

Additional features

Two additional Norstar features can be used with a portable if lines and an attached analog terminal adapter (ATA) are specifically configured to support them:

• Voice Call:

• Priority Call:

¥ßß

¥ßá

Your installer or customer service representative can set up and program your system to support these features.

Refer to the Portable Telephone Feature Card, that is supplied with the portable, for the special key sequence that you need to use this set of features.

P0992641 01 Modular ICS Companion System Coordinator Guide

26 / Using your portable telephone

Modular ICS Companion System Coordinator Guide P0992641 01

Troubleshooting

When there is a problem with a portable, follow these steps:

1. Make sure the portable is compatible with the Norstar software version.

2. Verify that the portable is ON and that the battery is not low.

3. Establish a radio connection to get a dial tone.

If no dial tone is present:

• Verify that dial tone is available from the ICS.

• The portable may not be registered. Try to register the

portable again. For more information, refer to the Registering individual portables on page 12.

• Check that the portable is using the correct registration slot.

• Verify that the portable has been assigned the correct internal number by calling it from another telephone.

P0992641 01 Modular ICS Companion System Coordinator Guide

28 / Troubleshooting

Modular ICS Companion System Coordinator Guide P0992641 01

Glossary

Answer button: A telephone button with an indicator that is used to monitor another telephone. The answer button indicates incoming calls destined for the other telephone. Someone working at a telephone with answer buttons (an attendant, for example) can receive all ringing and visual indication of incoming calls for other telephones, and answer those calls when necessary.

One telephone can have up to four Answer buttons. An Answer button is automatically assigned to a telephone when that telephone is assigned an Answer DN.

Answer DN: The internal or directory number (DN) of a telephone that is monitored by an Answer button. You can assign up to four Answer DNs to a telephone under Line Access in Terminals and Sets programming.

Base Station: A Companion component that is mounted on walls and ceilings to provide a radio link to an office or other area where Companion portable telephones are used. Each Base Station houses two radios that allow portables to send and receive calls through the ICS.

Call Forward: A feature that forwards all the calls arriving at your telephone to another telephone in your Norstar system. To have calls forwarded outside the system, use Line Redirection.

Call Park: A feature that allows you to place a call on hold so that someone can retrieve it from any other telephone in the Norstar system by selecting an internal line and entering a retrieval code. The retrieval code appears on the display of your telephone when you park the call. You can park up to twenty-five calls on the system at one time.

Cell: The area covered by one or more radios in close proximity within a Norstar Companion system. Calls on portable telephones are passed from one cell to another as the user moves around the office.

Companion: The name for Northern Telecom communication systems which use radio technology to transmit and receive signals between its components and the Norstar system.

Companion Wireless provides mobility in the workplace. Calls that used to ring just at your Norstar set can also appear and ring at your portable.

Index

Answer DNs 16

Base Station 1

Call Forward feature 20

Call Information feature Call Park feature calls, switching between cell, see Companion, cells Companion

Base Station (see Base

Station) capabilities cell

assignment description nghbrs rad nghbr

radios disabling registration enabling registration programming re-evaluation status troubleshooting twinning portables

Companion Diagnostic Software

Conference feature

1–

8–

deregistration of extension

numbers on a portable

Directed Call Pickup directory numbers, entering DND on Busy programming

4 15

feature

22,

Call Forward Call Information Call Park Conference Directed Call Pickup Group Pickup host system signalling

Mute

Page Pause Priority Call Privacy Speed Dial Transfer Trunk Answer Voice Call wireless Call Forward No

Answer

wireless Portable Language

Selection

Forward on busy programming

Group Pickup 24

HF answerback programming 15

host system signalling feature Hunt Groups

17, 20, 21,

P0992641 01 Modular ICS Companion System Coordinator Guide

36 / Index

line numbers, entering 4 Line Pools, using lost calls, troubleshooting

Mute feature 21

Norstar features 20–25

Norstar Programming Record numbers

entering entering directory numbers

entering line numbers

out of range 19

Page feature 21

Page zone programming Paging

1, 20–

programming Pause feature Pickup group programming portable telephone

and Norstar

description

registration on system

troubleshooting

twinning

using

19–

voice quality portable, see portable telephone Prime line, using

Priority Call

feature

programming Privacy feature programming

administration/maintenance

Companion

DND on Busy

exiting

Forward on busy

HF answerback

Page zone

paging

Pickup group

Priority Call

registration for portable

Set filters

Set lock

system

tools

viewing updates programming record

tools

telephones

15–

8–

range 19 re-evaluation, see Companion

re-evaluation

registration

disabling

enabling

on a portable

portable telephone on

system

Release, using

Set filters programming 16

Modular ICS Companion System Coordinator Guide P0992641 01

Index / 37

Set lock programming 16 softkey display prompts,

15–

troubleshooting

software

description of XC

diagnostic Speed Dial feature switching between calls system

programming

target lines

using to twin Transfer feature troubleshooting

decrease in voice quality

lost calls

portable telephone

softkey display prompts Trunk Answer feature

twinning

using Answer DNs

using target lines

wireless, see Companion

XC software, description 1

viewing programming 4

Voice Call feature voice quality

22,

wireless Call Forward No

Answer

wireless Portable Language

Selection

English

French

Spanish

P0992641 01 Modular ICS Companion System Coordinator Guide

38 / Index

Modular ICS Companion System Coordinator Guide P0992641 01

Backup programming overlays

Business

Series

Terminals

Programming

Overlay

P0914001 01

Heading

Back

Show

PO698666 Issue 02

Printed in Canada

Norstar Programming Overlay

Heading

Back Next

Show

After you have finished programming, store

your Norstar Programming Overlay in the slots

provided on the back cover.

Après avoir terminé la programmation, rangez

la grille Norstar dans les fentes prévues à cet

effet à la fin de ce guide.

Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación

Norstar que se encuentra en la contra tapa.

Nortel Mics User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Norstar Companion basics

Programming

Programming tools

The Norstar Programming Record

Exiting programming

Viewing your programming updates

Entering numbers

Programming headings

Registration password

Changing the Registration password

Companion programming

Registration

Radio data

Registering individual portables

System programming

Twinning between Companion portables and Norstar wireline telephones

Using Answer DNs

Using target lines

Using your portable telephone

Using Norstar features

Using new features

Directed Call Pickup

Group Pickup

Wireless Portable Language Selection

Wireless Call Forward No Answer enhancement

Additional features

Troubleshooting

Glossary

Index

Backup programming overlays