Nortel Mics User Guide

Modular ICS

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Companion System Coordinator Guide

(to be used with MICS-XC software)

Norstar, Meridian and Companion are trademarks of Nortel Networks

1-800-4 NORTEL

www.nortelnetworks.com/

norstar

P0992641 01

Printed in Canada

Table of Contents iii

Norstar Companion basics 1

Programming 3

Programming tools 3

The Norstar Programming Record 3 Exiting programming 4 Viewing your programming updates 4

Entering numbers 4 Programming headings 5 Registration password 6

Changing the Registration password 7 Companion programming 8

Registration 8

Radio data 10 Registering individual portables 12

System programming 15

Twinning between Companion portables and Norstar wireline

telephones 16

Using Answer DNs 16

Using target lines 18

Using your portable telephone 19

Using Norstar features 20 Using new features 23

Directed Call Pickup 23

Group Pickup 24

Wireless Portable Language Selection 25

Wireless Call Forward No Answer enhancement 25 Additional features 25

Troubleshooting 27

P0992641 01 Modular ICS Companion System Coordinator Guide

iv / Table of Contents

Glossary 29

Index 35

Backup programming overlays 39

Modular ICS Companion System Coordinator Guide P0992641 01

Norstar Companion basics

Your Companion portable telephone allows you to leave your desk without missing important telephone calls. You can carry it with you to make and receive calls on the Norstar system. The portable telephones can access most Norstar business features such as call forward, call transfer, conferencing, and voice mail. Companion on Norstar consists of four main components:

ICS and Norstar XC software — Modular ICS-XC software manages the telephone traffic between Companion base stations and portable telephones. base stations are connected to the ICS in the same way that Norstar sets are. Companion portable telephones are registered on the system and do not take up any ports on the system. Up to 60 portable telephones and up to 32 base stations (32 cells) can be connected to the system.

Companion base stations — base stations are positioned throughout the coverage area to send and receive calls between the portable telephones and the ICS. The base stations use advanced digital radio technology and support handoff and roaming within the coverage area which can be up to 160,000 square meters (three million square feet) when using the maximum number of base stations.

Companion portable telephones — The portable telephones used with Companion are small, lightweight units with fully digital performance to provide clear voice quality. Companion portable telephones feature a two line, 16-character, alphanumeric display. For more information on the portable used with your MICS-XC system, refer to the Companion Portable Telephone User Guide that is supplied with it.

P0992641 01 Modular ICS Companion System Coordinator Guide

2 / Norstar Companion basics

Administration and Maintenance Tools — Programming the Companion system is accomplished easily and quickly using a T7316 Business Series Terminal or an M7310 or M7324 Norstar set. You can assign portable telephones to the system, check base station parameters, and enable and disable registration through programming.

Companion Diagnostic Software allows you to run diagnostics on the wireless system. This can be done either locally or remotely using a personal computer.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming

For general programming instructions, familiarize yourself with the programming operations in the Modular ICS System Coordinator Guide.

Programming tools

As with all Modular ICS programming, you can use a T7316 Business Series Terminal or an M7310 or M7324 Norstar set to perform the programming.

In this book, all processes requiring dialpad buttons are presented in the Business Series Terminal button icons. If you are using one of the other telephones, use the appropriate overlay, and then refer to the table below for corresponding button faces:

Button Name

Feature

Hold

Volu me Con t rol

Release

T7000, T7100, T7208, T7316

≥

M7100, M7208, M7310, M7324

˙ ≥

√

Programming overlays are included with the Programming Record.

The Norstar Programming Record

The Programming Record provides a convenient way to record your Companion programming. There is a section of Companion-specific records that includes charts for recording the handset information and the base station information.

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4 / Programming

Photocopy pages from the record, as necessary.

Exiting programming

Norstar stores your changes automatically as soon as you alter any settings.

When you have completed your programming session, press

. The display briefly reads End of session.

Viewing your programming updates

If any of the changes you have made to programming have not immediately taken effect, you see an UPDATE display button when you leave programming. The display shows you how many telephones have not been currently updated due to the system being busy with other programming or the telephone is in use.

Press DNs to see the specific sets where programming changes have not been updated. Items disappear from the list as they are updated, and UPDATE disappears once all changes are complete.

Entering numbers

Enter numbers from the Norstar telephone dial pad. The backspace display button may be used to edit the number.

A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line002, for example).

Internal telephone numbers, also referred to as directory numbers (DNs), can be three to seven digits long. The DN length can be changed in programming.

Modular ICS Companion System Coordinator Guide P0992641 01

Programming / 5

Entering letters and numbers using the dial pad

first press

fourth press

second press

third press

Programming headings

Programming specific to Norstar Companion System Coordinators is covered in this guide. Refer to Modular ICS System Coordinator Guide for all other System Coordinator programming and for an explanation of passwords.

After pressing the password (the default password is

ЫЬЯЭЯ

²¥¥¯öìéí

and entering

ë÷éö

), you see the following programming

headings.

Top-level programming headings

Terminals&Sets

Lines

P0992641 01 Modular ICS Companion System Coordinator Guide

Customize the features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. You can also change the button programming on any telephone on the system.

Program names for each line.

6 / Programming

Services

Sys speed dial

Passwords

Time&Date

System prgrming

Turn services on or off. Services include Ringing service (often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses.

Program up to 70 different telephone numbers so that people in your office can dial them with a twodigit code.

Change the password you use for programming, or erase a Call log password. On an XC system, you can also change the password for Companion portable telephone registration.

Change the time, date, or both.

On an XC system, you can enable or disable registration for Companion portable telephones.

Registration password

The portable telephones must be registered with the Norstar system before they can be used. The recommended steps are as follows:

1. Change the registration password for your system.

2. Enable registration for the system.

3. Confirm the availability of directory numbers (DNs) for each Companion portable telephone.

4. Individually register each Companion portable telephone.

5. Disable registration for the system.

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Programming / 7

Changing the Registration password

To ensure unauthorized portables are not registered to your system, a separate level of password access is provided. You can, and should, set your own password to prevent unauthorized handsets from registering on your system. You can change the Registration password under the Passwords heading in programming.

Change password to avoid incorrect registration.

To ensure accurate registration, change the Registration password before registering any portables. If there is another wireless system in radio range, and both systems have the same Registration password and registration enabled, you may accidentally register on the other system instead of on your own.

The default Registration password is RADIO (

àÛÜÝß

) .

Use CHANGE, the dial pad and OK to program the Registration password.

Record the password in the Programming Record.

You can choose any combination of one to six

Tip -

digits. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Norstar system.

P0992641 01 Modular ICS Companion System Coordinator Guide

8 / Programming

Companion programming

Perform Companion programming in System programming.

Registration

Software Keys are required to activate wireless capabilities (U.S. only)

To take advantage of the wireless capabilities available to your Norstar system, you must first enable a certain number of portable credits using Software Keys purchased through Nortel Networks. Keys are obtained and entered into the system by the installer. For more detailed information on enabling Norstar Companion, see the

Modular ICS Companion Installer Guide

You must enable registration for the entire Norstar system to allow registration of individual portables. The options are Yes (Y) and No (N). Yes indicates that Registration is enabled. No is the default and indicates that Registration is not enabled.

Use ≠ and CHANGE to enable or disable registration.

Registration should normally be disabled.

For security reasons, and to prevent unauthorized users from being registered to your system, set registration to finished registering the portables.

when you have

Portable DNs

Once registration is enabled for your Norstar Companion system, a series of extension numbers (637 to 696) automatically becomes available for registration. Check that an extension number is available before registering a portable telephone to it.

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Programming / 9

If the extension number shows a status of Available, it is ready for registering a Companion portable telephone.

If the extension number shows a status of Registered, a Companion portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or deregister the current portable telephone. You must perform deregistration both at the portable and during either an Installer or System Coordinator programming session.

Press ≠ to view registered and available DNs.

Note: The DN range 637 to 696 can be used by either portable

telephones or ISDN S loops. You can assign all 60 of the DNs to S loops and none to portable telephones. You can assign up to 30 DNs to portable telephones, leaving 30 for S loops. Within these two limits you can choose a combination of ISDN and portable telephone DNs. For more information, refer to Modular ICS Installer Guide.

Deregistering a portable

Deregister an extension number when:

• you must replace the portable due to loss or breakage

• you want to assign the handset to someone with a different

telephone number than the previous user

Press ≠ and DEREG to deregister a DN.

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10 / Programming

This procedure does not clear the registration data

Tip -

in the portable. You must also deregister from the portable telephone using the on-the-air deregistration feature. For instructions, see the Portable Telephone Registration Instructions that are supplied with the portable.

Radio data

Re-evaluation

Re-evaluation automatically assigns base station radios to cells and determines which cells are neighbors. When adding or removing base stations, Re-evaluation must be applied to the system.

Re-evaluation Status

Press ≠ to see the Re-evaluation status. If the display reads required, you can carry out the re-evaluation by pressing CONTINUE and following the prompts.

Radios

Radio programming settings apply to base stations.

Cell assignment

A cell is the area covered by one or more radios in close proximity. As you move around your office while on a call with your portable, the call is handed off from one cell to another. A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors. The Norstar system automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration when base stations are added or removed.

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