Nortel Meridian SL-100 M3905, Meridian SL-100, Meridian M3905 User Manual

Nortel Knowledge Network

Enterprise Voice Solutions Customer Documentation

Meridian Digital Telephones

Meridian SL-100

M3905 Call Center

User Guide

Table of contents

Introduction to your M3905 Call Center Telephone 9

M3905 Call Center Telephone 9 M3905 Call Center Features 10 Available ACD Features on the M3905 Telephone 11

Terms you should know 13

Your telephone’s controls 15

Programmable Li ne/Feature Keys (self- labeled) 15 Context Sensitive Soft Keys (self-labeled) 16 Call Pro cessing Keys 16 Fixed Keys 17 Application Keys 20 Primary Directory Number 21 Individual Directory Number 21 Mess ag e Key 2 1

M3905 Call Center Meridian Digital Telephone 22

Your telephone dis play informat ion 22

M3905 Displa y 22

Option s Li st 23

Select a language 24 Change a Feature Key label 24 Adjust Screen contrast 26 Adjust volume 26 Choose Ring type 27 Select Ca ll Log options 27 Live dial pad 28 Preferred name match 28 Area code set up 28 Call timer 29 Date/time format 29 Key click 29

Table of contents

Headset type 30 Headset port on call 30 Headset port external alerter 31 Display diagnostics 31

Call Center headset interface 32

Freeing your hands while on the job 32 Switching between the handset and the headse t 32

Call Center agent/supervisor features 33

Agent Login 33 Agent Login Enhancement 33 Agent Logout 34

Agent features 35

Activity Code Fixed Key to activate Line-of-Busine ss code 35 Answ er Ca ll Cen te r Cal ls 35 Call Forcing 36 Multistage Queue Status Key/Lamp 36

Display Queue Threshold (MSQS enhancement for agents) 37 Emergency Key 39 Make Busy 39 Not Ready Key 40 Answer or Make Non-ACD Calls 41 Contact your supervisor 41 Walkaway and Return from Walkaway 42 Tran sfer to InCalls Key 4 3

Call Center supervisor features 44

Agent Keys 44 Answer Agent 44 Answer Emergency 45 Call Agent 45 Use Supervisor Observe and the Supervisor Headset Jack 45 Controlled Interflow 46 Night Service 46

Observe Agent 47 Display Agent Status 48 Displ ay Qu eu e S t at us 49

Your telephone non- ACD c all featur e s 50

Make a Call 50

Predial featur e 51 Auto Dial 51 Redi al Last Num b er Called 52 Activate Ring Again 52 Speed Call 53 Syst em Sp eed Cal l (N et w o rk S p ee d Cal l) 5 4 Intercom Call 55

Table of contents

Group Intercom All Call 55 Intercom Call on a Predesignated Set 56 Individual Page from Group Intercom 57

Answer a Call 57

While you are away from your desk 58

Call Forward 58 Forward an Internal Call (Call Forward Busy/Don’t Answer Split) 59 Call For ward – Rem ote Activation 60

While on an active call 61

Place a call on Hold 61 Tran sfer a Call 6 1 Blind Transf er Recall 62 Call Park 63 Charge a Call or Charge a Forced Call 65 Inspect Key 65 Trace a Malicious Call 66

Table of contents

Incoming calls 67

Ans w er Call P ickup 67 Call Waiting 68

Talk with more than one person 69

Set up a conference ca ll 6 9 Call Join 70 Preset Conference 70

Call features 71

Use Privacy Release 7 1 Paging 71 Busy Override 72 Make an Announcem ent over the Call Page 72 Use Station Camp-on 73

Class features on IVD sets 74

Anonymous Caller Rejection (ACRJ) 74 Automatic Call back (ACB) 74 Automatic Recall (AR) 75 Custo me r Ori gi n at ed Trace (CO T) 76 Calling Name/Number Delivery Blocking (CNNB) 77 Selective Call Forward (SCF) 78

Directory display and navigation 79

Access your Callers List, Redial List, or Personal Directory 79 Directory password protection 80

Call Log 83

Access and use the Callers List 83 Access and us e th e R ed i al List 84

Use the Personal Directory 86

Access the Personal Directory 86 Add a Personal Directory entry 86 Add an incoming call 88 Add a n ou tgoing c all 89 Delete or edit a Personal Directory entry 89 Delete your Personal Directory 90 Use the Personal Directory to make a call 91 Use Card View 91 Search for an entry 92 Copy a number from the Redi al List 93

Corporate Directory 94

Table of contents

Accessories for the M3905 97

Additional key caps 97 Accessory Connection Module (ACM) 97 Personal Directory PC Utility 97 Headset 97 Handset 97 Analog Terminal Adapter (ATA) 98 External Alerter and Record er Interface 98 Key-based Access Expansion Module (KBA) 98 Display-based Access Expansion Module (DBA) 98

Feature Key chart 99

Meridian SL-100 Feature Access Codes (FAC) 103

Table of contents

Introduction to your M3905 Call Center Telephone

Your Call Center Me ridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys and provide s you wit h pas s w ords and other codes as required.

The Meridian SL-100 system automatically controls incoming c all routing to answering pos itions, and can provide music or recorded announcements to waiting callers.

One of the codes provided by your system administrator is the Feature Access Code (FA C ) which yo u need i n order t o use som e feature s. F or othe r featu res, you m ay need a featur e key.

In this document, Call Center telephone and Automatic Call Distribution te lephone (ACD) are interchangeable terms for the M3905 Call Center telephone.

Additional hardware opt ions are av ailable to e xpand the capabilities of the M3905 Call Center Telephone. See “Accessories for the M3905” on page 97.

M3905 Call Center Telep hone

LCD Display Goodbye

Hold

LED

Supervisor Observe Key

Volume Control Bar

LED

Headset

Mute

Supervisor

Quit

Emergency

Message Waiting Light/ Incoming Call Indicator

Programmable Line/ Feature Keys (self-labeled)

Date/Time Display Context Sensitive Soft Keys

(self-labeled)

Fixed Feature Keys

In-Calls

Copy

Make Busy

Navigation Keys

Not Ready

553-9043

Introduction to you r M3905 Call Center Telephone

M3905 Call Center Features

The M3905 Call Center features:

• eight Programmable Line/Feature Keys (self-labeled), giving the us er access to ei ght Line/Feature Keys

• four Context Sensitive Soft Keys (self-labeled), giving the user access to a maximum of 10 of the available features

• six Fixed Feature Keys (configured to fit the users business needs)

Fixed key caps:

— Headset (with LED indicator)* —In-Calls* — Supervisor* — Emergency* — Not Ready* — Make Busy*

Note 1: The Headset and In-Calls Keys are required. Your system administrator can reconfigure the remaining four keys to any of the features

listed ab ove. Key caps nee d to be replaced to match the reconfigured feature.

Note 2: *The feature s with an asterisk are th e default keys.

Optional accessories:

• Handset

Opti on al key caps:

—Call Agent — Observe Agent (Obv Agent) — Answer Emergency (Ans

Emerg) — Answer Agent — Activity (for LOB co des ) — Dis pl ay Q u eu e ( D sp ly Q ue u e)

– for MSQS or Display Queue

status

• Headset

• Accessor y Connection Module (ACM)

• Key-based Access Expa nsion Module (KBA)

• Display-based Access Expansion Module (DBA)

• External Alerte r and Recorder Interface (MEARI)

• Analog Terminal Adapter (ATA)

• Personal Directory PC Utility

Note: The M3905 does not support handsfree calling.

Introduction to your M3905 Call Center Telephone

Available A CD Features on the M3905 Telephone

Common Agent/Supervisor Feat ures

• Headset

• Non-ACD Call Keys

•Hold

• Personal Directory

•Call Log

•Redial List

•Options

• Call Park by ACD Agent

• ACD Call Trans fer with Time

• Transfer to Incalls Key

• Agent Login Enhancement

Table 1 contains more Agent and Supervisor features for the M3905 ACD set.

Table 1 Agent and Supervisor features

Agent features Supervisor features

Call Source Identification. Agent-Status Lamp. Called Name/Number Display. Display Agents Summary Key. Emerge n c y Keys . Force d Agent Availability. Emergency Keys Enhanced. Controlled Interflow. Incalls Key. Agent Key. Call-Supervi sor Keys . Call- Agent Key. Not-Ready K ey. Night Treatment. ACD Station Maintenance and

Supervisor Control of Night Service.

Configuration Enhancements. A C D Multis tage Queue Stat u s

ACD Obs erve-Agent Enhanced.

Refresh. Multista ge Queue Status Key/Lamp. ACD Status-Lamp Enhancement . ACD Walkaway /Clo se d Key

Operation. Line of Business Codes. ACD Obs erve-Agent/T hree-Way Calling. Make Set Busy. Extended Agent Observe.

ACD-Limited Enhanced Agent Features.

Introduction to you r M3905 Call Center Telephone

Table 1 Agent and Supervisor features

Agent features Supervisor features

Call Forcing. Flexible Call Observing-Nodal. Display Queue and Thr eshold. Observe Agent f rom 2500 set. Walkaway and Return from

Walkaway. Agent Login and Login

Enhancements.

Observe-Agent Key.

Display Queue-Status Key.

Mult ista g e Q ue u e S ta tus Displa y. Answer Agent. Answer Emergency. Display Queue Threshold. Make Set Busy.

Terms you should kn o w

Terms you should know

Agent Set – A telephone set conf igure d to eff icie ntly ans wer incom ing cal ls tha t hav e

been directed to a group of ACD telephones vs. a single person or line.

Attendant – The attendant is a telephone operator in your organization. Call party information – When your telephone ri ngs, the display shows Caller Line

Identification (CLID) info r mation. The sy stem must have CLID enab led. The display module shows the phone number and name of the inbound call .

Context Sensitive Soft Key – The four keys locate d directly below the displ ay on the M3905 are referred to Context Sens itiv e Soft Keys. The label and func tion of each key changes, depending upon the available features or the active application assigned to each key.

Date/time display feature – The Date/t ime displ ay feature sho ws the month and da te when the telephone is in an idle state.

Directory Number (DN) – The Dir ec tory Number is a numbe r that cons ists of one to se ven digits for a telephone, also known as an extension number.

Feature display – The display area shows status info rmation about the featu r e in use. It also displ ays the name and stat us of the active session.

Feature Access Codes (FA C) – The Fe atur e Access Codes are c odes you dial in order to use a telephone feature instead of pressing a fixed feature or soft feature key. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Fixed Feature Key – The Fixed Keys are ke ys on your telephone , that are labeled at the factory.

Indicator status – The status indicator can be an LCD or LED that indicates the status of a feature by the flash, wink, steady on, or off of the LCD or LED indicator .

Information line – The Information lin e of the display relates ca ll information or application information.

Information display – The Information screen displays call activity, lists, prompts, and status of calls.

Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone, heard when you access some of the feat ures on your telephone.

Meridian SL-100 – The Meridian SL-100 system is your business communication system.

Off-hook – Off-hook is a term used to indicate that the te lephone is active and ready to make a call. On the M3905 you can go off-hook when you press your Individual DN Key only. The M3905 does not go off-hook when you press the In-Calls Key or press your Prim ary DN (Cal l Center DN).

Terms you should kn ow

Paging tone – A Paging tone is two beeps followed by a dial tone. You hear the

special Paging tone when you are using the Radio P aging feature. Primary Directory Number (PDN) – The Primary Directory Numb er is the main

exte nsion number on your telephone. It is referred to by the Pri mary Directory Number Key. On the M3905, the Primary Directory Number and your ACD Directory Number are the same. The In-Calls Key connects directly to the Primary DN Key. The Pr im ary DN Ke y is the key loc ated at the lower right-hand side of the upper portion of the display area.

Ringback /ri ng tone – The Ringback/ring tone is the sound you hear when a cal l you have made is ringing at its destination.

Shared Directory Numbers – A shared directory number is a DN (extension) that is shared by tw o or more persons.

Special dial tone – The special dia l tone refers to three consecutive tones followed by dial tone that you hear when accessing some of your telephone features.

Supervisor Set – A telephone set configured to manage a group of A CD age nts, and it can also be configured to answer incoming ca lls that are direc ted to a group of A CD telephones vs. a si ngle person or line. You normally configure a Superviso r’s set with features tha t dis play agent and group performance.

Your telephone’s controls

This section describe s the features on the M3905 ACD Meridian Digital telephone.

Programmable Line/Feature K eys (self-labeled)

In addition to secondary extension number(s), you can have features assigned to the Feature K eys on your telephone. An LCD indicator shows the status of the feature assigned to ea ch key. See “Agent features” on page 35. Also see “Call Center superviso r feat ures” on page 44.

Line Key

x2494

Auto Dial Key

Insp ec t Key

Sales

Display

A steady LCD indicator appearing beside a

Line (DN) K e y me an s th at the f eat u re o r li ne

is active. A fl ashing LCD indicator means the line is on hold or the feature is being programmed.

An Auto Dial Key lets you dedicate a Line/ F ea tu r e Key to a sp ec ifi c number.

The Inspect Key allows you to display infor mat ion as soci at ed with th e Li ne /F eature Keys. The display information on a second caller does n o t inter f ere with the curr en t call in progress.

Note: If the Auto Disp lay feature is enabled, Calling Line Identification is displayed for a seco n d in com i ng call.

Options Key

Options

The Options Key is a dedicated Programmable Line/Feature Key. The Options K ey is located at the top-left side of the upper display area. Press the Options Key to acces s th e O pt i on s M en u .

Press the Options Key to make adjustments to your telephone’s volume and display contrast, as well as other feature settings.

Your telephone’s controls

Applications Key

Apps

x2498

The Applications Key allows you to access server applications, such as Corporate Directory, if available on your system.

The Individua l DN Key allows you to make and receive non-ACD calls.

Context Sensitive Soft Keys (self-labeled)

The four ke ys located in the middle of the telephone, belo w the displ ay scre en, a re your Context Sensitive Soft Keys . These keys can have the following assigned to them:

•Transfer

•Conference

•Call Forward

• Ring Again

•Call Park

•Call Pickup

•Speed Call

• Privacy Release

•Callers List

•Redial List

Call Processing K eys

Goodby e Key

Hold Key

Press the Goodbye Key to termi nate an active call .

Place an active call on Hold by pressing the

Hold Key. Return to the caller by pressing

the ext ens ion key next to the flas hing indicator.

Mute Key

Volume Control Bar

Your telephone’s controls

When engaged in a call, you can press the

Mute Key. The party(ies) to whom you are

speaking ca nnot hea r you. When yo u wish to return t o the t wo- way conv ersati on, you must press the Mute Key again. On the M3905 AC D, the Mute Key applies to han dset and headset microphones. The LED flashes quickly when the Mute option is in us e.

Use th e Volume Control Bar to adjust the volum e of the handset, headset, speake r, ringer an d buzz er. Whil e o n a ca ll or whi le the telephone is ringing, adjust the volume on your set using the Volume Control Bar. Raise the volume by pressing the right side or lo wer the v olume b y pres sin g the lef t side. You can also adjust the volume of ringing, headset or buzz by select ing Volume adjust me nt in the Options Menu.

Message Waiting Lamp

The Message Wa iti ng Lamp lights when yo u have a message waiting. See the M3905 Call Center Telephone figure on page 9.

Fixed Keys

The Fixed F eature Ke ys on your M3905 ACD Meridia n Digi tal Telephone are labeled at the factory. The Fixed Feature Keys include: Heads et, Call Supervisor, Emergency, Not Ready, Make Busy, and In-Calls. These keys can be reconfigured to Act ivity Code, Answer Emergen cy, Answer Agent, Observe Agent , D i splay Wait ing Calls or Call Agent to f it your business needs . Th e two keys that cannot be change d are Headset and In-Calls .

In-Calls Key

Press the In-Calls Key to answer inc om ing

ACD calls. The In-Calls Key provides easy access to your Primary or ACD Directory Number of the agent position.

Your telephone’s controls

Headset Key

Press the Headset Ke y to toggle back and forth between headset and handset. It is common to both the agent and the supe rvisor. The h eads et ind i ca tor is li t w h en active.

Headsets vary in electrical, physical and audio characteristics. Performance perception is subjective so it is recommended that the headset user try using the heads et with ea ch of the three setti ngs on internal and external calls. This helps determine which works best. As with all Meridian Digital Telephones, amplified and unamplified heads ets are supported.

Supervisor Key

Call Agent Key

Note 1: If you have the handset option installed, press the Headse t Key to switch between headset and handset. The handset is an optional hardware item. If you order the handset option kit, it is recommended that your system administrator install the equipment.

Note 2: Use the Amplifie d Headset sett ing if you are using the amplified headset.

From an agent set, p ress the Supervisor Key to access a supervisor.

From a supervisor set, press the Call Age nt Key (optional ke y cap) and dial an agent’s secondary DN to comm unicate directly with the agent. Al tern at ively, if you co n fig u r e an Agent Programmable Feature Key (not one of the Fixed Feature K eys) on the supervisor set fo r each agen t, pre ss th e Call Agent Key followed by the associated Agent Key.

Eme rgenc y Key

Not Ready Key

Your telephone’s controls

Press the Emergency Key to join the sup er v isor in t o a call wh e n jud ged to be an emerge ncy sit u at io n . I t can al so be used to add a recording device autom atically.

The Emer gency key is on the agent set.

Press the Not Ready Key to put the ag en t positi on in a Not Ready state. The Not Re ady state takes the agent out of the ACD queue without logging the agent out. The Not Ready state allows the agent to perform an d record post ca ll processing duties connected to ACD calls. This key is common to bot h agent and supervisor sets .

Make Busy Key

Activity Code Key

Answer Emergency Key

Answer Agent Key

Press the Make Busy Key to log out of the ACD queue and agent position. This key is common to both agent and supervisor s ets .

Press the Activity Code K ey and enter the appropriate line of business (LOB) code to record the activity the agent is perform ing.

Press the Answer Emergency Key on the Supervisor ACD telephone to answer agent emergency calls.

Press the Answer Agent Key on the Supervisor ACD telephone to establish a direct connection to the supervisor from an agent position.

Your telephone’s controls

Obser ve Agent Key

Display Queue Key

DsplyQueue

Press the Ob se rv e A g en t Key (on the supervisor ACD telephone) to monitor the acti v ity on the agent’s telephone.

Press the Display Queue Calls Key on the agent’s ACD telephone to display incoming calls waitin g in f o rmation.

The Display Queue Calls Key on the supervisor’ s ACD tel ephone displays to the supervisor information on the number of manned agent positions, the number of calls waiting in the incoming call queue, number of calls logically queued, and the waiting time of the oldest call in the ACD queue.

Supervisor Observe Key

Application Keys

Quit Key

Copy Key

Press the Supervisor Observe Ke y (LED) t o allow a walk-around supervisor to plug the headse t into the head set jack at the side of the agent’s telephone and monitor or join the conversation between the agent and the Call Cent er caller.

Press the Quit Key to end an ac tive application withou t affecting the state of any call on the telephone.

Press the Copy Key to copy e ntries from the corporate directory to the per sonal directory.

Your telephone’s controls

Navigation Keys

Press the Navigation Keys to move up, down, right, and left th rough features, menus, and application functions on the display.

Primary Directory Number

The lower-right key of your programmabl e keys is the ACD Primary Directory Number (DN) K e y which is the sa me as the In- Cal ls K e y. On an ACD se t there can be a Primary ACD Directory Number, as well as an Individual Directory Number .

Individual Directory Number

The Individual Direct ory Number is the second Directory Number for the telephon e. You can make outgoing calls on this number and receive incoming calls. The Individual line can be configu red to have al l the standard functions of a regular telepho ne line.

Note: You have only one Prima ry Directory Number as s igned to your telephone. You can have additional Directory Number (DN) Keys assigned to your telephone.

Message Key

The Message Key can be configured as Key 17 an d appears in t he area of the Context Sensitive Soft K eys. In this configuration, you will only see it appear when you go off hook. In addit ion, it will only dial your voice mailbox when you have a message waiting. As an alternat ive , a Message Key may be configured as a Programmable Line/Feature Key (self-labeled). This configuration allows you to dial your voice mailbox whether or not you hav e a message waiting.

M3905 Call Center Meridian Digital Telephone

Your Call Center Me ridian Digital Telephone provides easy access to a wide range of business features.

Your telephone system administrator assigns features to your feature k eys and provides you with passwo rds and other codes as required.

Note: In this document Call Center telephone and the Automatic Call Distribution (ACD) telephone are interchangeable terms for the M3905 Call Cen ter Telephone.

Your telephone display information

M3905 Display

The upper port ion of the displ ay o n the M39 05 gi v es c all s tatu s infor matio n; t he lo wer display area is a two-line fe ature information dis play (see figure below).

Note: Refer to “Your Telephone’s Controls” on page 15 for more information on the

display and s pecialized key informat ion.

Line/Feature Key Status

Options 

Dir/Log 

Apps 

AutoDial 

ConIntrFlw NightSvc

 

2639 

2637 

Aug 20 5:48 P

Date/time display Call party info Feature Status info Options info

NORTEL NETWORKS 



5 New callers 

Forward 

CallersRedial



Quit Copy

553-9076C

Options L ist

Options List

The Optio ns List allows you to customize certain chara cteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the follo wing s ettings: Language, Change feature key label , Screen contrast, Volume adjustment, Ring type, Call log options, Li ve dial pad, Prefe rred name match, Area code set- up, Cal l timer ena ble, Da te/ti me format, K e y clic k enable , Headset type , Headset port on call, Headset port external alerter , and Display diagnostics.

To change any option’s setting:

Select

Done

Quit

Options

1. Press the Options Key.

2. Us e the Navigation Keys t o scroll up or

down through the options list.

3. Press the Select Key when th e d es i red

option is highlighted.

4. Change the option’s settings. Re fer to the following pages for details. The display also provides you with information to adjust your selection.

5. Press the Done Key to save your changes.

6. Press the Quit Key or Options Key to exit.

Options

Note: If you press t he Quit Key or Options Key before you press the Done Key, you exit the Options List without saving your changes.

Options L ist

Select a language

The displa y is avai lable in multiple languages. After you select the Options List menu;

1. Use the Na vigation Keys to highlight

the desired language (e.g., German).

Language. . .

from

Deutsch

Select

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

2. Press the Select Key.

Change a Feature Key label

From the Option s List you can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). The se keys are located on both sides of the top portion of the display area.

To change a Feature Key label:

Change feature key label

Select

AutoDial

1. Press the down Navigation Key once to

highlight

2. Press the Select Key. This ac tion takes you to the Feature

Key menu and highlights

feature key label

3. Press the Select Key again . The prompt asks you to select the

Feature Key you want to change.

4. Press the Programmable Line/Feature Key whose label you want to change (e.g.,

5. Press the Dial Pad K ey that is printed with the first letter in your new label. Press th e key unt i l th e co r r ec t ch a r acter appears.

Change feature key label

Change

AutoDial

Options L ist

Note: Use the Case Key to change the case of the letter, as needed. Press the Up Nav-

igation Key to acc ess spe cial char ac ter s you may want to in cl ude in the la bel. Us e the Navigation Keys to locate the character you want to include. Pr es s the Select Ke y t o

choose the highlighted character. Press the Return Key to return to label entry with- out selecting a special character.

6. Press the right Navigation Key once to

mov e the cursor (so you can enter the next le tter) when the desired letter appears.

7. Repeat steps 5 and 6 until you have

changed the entire l abel.

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit. Note: F or a det ailed exa mpl e of us ing the dial pad to e nter text into your M3905 Call

Center te lephone, see “Add a Personal Directory en try” on page 86.

To restore one key label to the original:

1. From the Feature Key menu, use the

down Navigation Key to highlight

Restore one key label.

Restore one key label

Select

Purchasing

2. Press the Select Key.

3. Press the Programmable Line

(DN)/Feature Key (sel f-labeled) that

you want to r es tore to the or iginal la bel (e.g.,

Purchasing

Press the Done Key to return to the Options List menu. Press the Quit Key or

Options Key to exit.

Note: You cannot cha nge the labe l on the pr imary DN. You can press the Shift Key, if the label you want to change is on the sec ond layer of Programmable Line/Feature Keys (self-labeled).

Options L ist

Adjust Screen contrast

The Sc reen co nt r as t option allows you to adjust the contrast of the display on your telephone. After you select

Screen contrast

from the Options List menu;

Lowe r Higher



Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

From the Contrast screen, press the

Lower Key to decrease the display

contrast level , or press the Higher Key to increase the display contrast level.

Adjust volu me

Use th e Volume adjustment option to select a comfortable sound level for the various audio signals.

Note: Af ter you s ele ct adjustable items for your telephone model appears. It is recommende d that you adjust these para meters while you ar e on a tele phone call so that you can jud ge th e impact of the changes your are making.

To adjust the Ringer v olume:

Ringer

Volu me adju s tm en t. . .

1. Select Ringer from the Volume menu.

from the Options List menu, a list of

Lowe r Higher



Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

Use the procedure above to adjust the volume on the following items:

Buzzer

Speaker

Handset listen

2. Press the Lower Key to decrease the ringer volume, or press the Higher Key to increase the ringer volume.

Headset listen

Headset talk

Headset sidetone

Note: Headset sidetone is the sound of your own voice that you hear in the headset speaker.

Options L ist

Choose Ring type

The Ring type option allows you to choose from among the various ringing sounds av a ilable for your te le phone model. After you s ele ct

List menu;

1. Use the Navigation Keys to scroll

through the list of ring types.

Ring type 3

Ring type. . .

from the Options

Select

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Play

2. Press the Play Key to sam ple a ring

tone.

3. Press the Select Key to activate th e

desired ring type.

Select Call Log options

The Call Log options set ting provides a choice of loggi ng all incoming ca lls, logging only the unanswered calls, or not logging any calls. The Call Log holds up to 100 diff eren t incomi ng e ntries . Afte r you s elec t menu;

Call log options

From the Log options menu, use the

Navigation Keys to highlight and select

either:

from the Options List

Log all calls

Log unanswered calls

Press the Done Key to save the selection. Press the Quit Key or Options Key to exi t.

Log al l calls or

Log unanswered cal ls

Note:

New call indication

, if you want Call Log notification.

must be set to

Options L ist

Live dial pad

The Live dial pad option allows yo u to pres s an y dial pa d key to aut omat icall y acces s a dial tone. After you select

Live dial pad

from the Option s List menu;



Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Live d ialpad screen, press the

On Key to turn on Live dial pad, or

press the Off Key to turn off Live dial pad.

Pr ef e rred name matc h

The Preferred name match option displays the names of incoming and outgoing callers as stored in your Personal Direc tory, if the telephone number matches the one stored in your directory. This option allows you to personalize the displayed names for incoming and outgoing calls. After you select

Options List menu;



Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Preferred name match

From the Name match screen, press the

On Key to turn on Preferred name

match, or press the Off Key to turn off Preferr ed name match.

from the

Area code set up

Using the Area code set-up option causes the Callers List and Calling Line ID (CLID) display to show the number/extension followed by the area code/prefix in parenthe s is. This makes it ea si er to identif y loca l calls and internal calls. You can define up to three code s. Af ter you select menu

1st Code: 408 2nd Code: 3rd Code:

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Area code set-up

Use th e Navigation keys to place your cursor in the fir st line and enter an

ar ea /coun try cod e of your choice.

Note: You can enter up to three codes of your choice.

from the Options List

Options L ist

Call timer

The Call timer enable option measures how long you are on each call. After you select

Call timer enable

from the Options List menu;



Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Call timer screen, press the

On Key to turn on the Call timer, or

press the Off Key to turn off the Call timer.

Date/time format

There are eight Date/time formats. Four formats are based on th e 12-hour clock and four are based on the 24-hour clock. After you select the Options List menu;

Use th e Navigation Keys to scroll through the eight formats. The sample formats appear on the upper-right side of the displ ay area.

Format 3

Press the Done Key to select the highlighted format. Press the Quit Key or Options Key to exi t.

Date/time format. . .

from

Key click

The Key click option causes the handset or spea ke r to produce a clic king sound whe n you press the telephone keys. After you sele ct

List menu;



Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Key click enable

From the Key click screen, p re s s t h e On Key to turn on Key click, or press the

Off Key to turn off Key click.

from the Options

Options L ist

Headset type

The Headset type opti on al lows you to sel ect one of the thre e dif fe rent hea dset types: Type 1, Type 2, or Ampli fied. Se lec t the setting that works best for the hea dset that you are using. For more information, see“Call Center headset interface” on page 32). After you select

Headset type

from the Option s List menu;

From the Head set type menu, use the

Navigation Keys to highlight and select

either:

Type 1

Type 2

Type 1 hea ds et or

Type 2 hea ds et

Amplified

Press the Done Key to sa ve selection. Press the Quit Key or Options Key to exit.

or Amplified headset

Headset port on call

The Headset port on call option requires that a lamp-type accessory be connected to the headse t port. When the Headset port on cal l option is activ ate d and the user i s on a call, the lamp lights providing an indication that a call is in progress. After you select

Headset port on call



from the Options L ist me nu;

Off



From the On call screen, pre ss the On Key to turn on Headset port on call, or press the Off Key to turn off Headset port on call .

Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implem ent this option. F or more informa-

tion please contact your Nortel Networks distributor.

+ 80 hidden pages

Nortel Meridian SL-100 M3905, Meridian SL-100, Meridian M3905 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual