Nortel Meridian SL-100 M3905, Meridian SL-100, Meridian M3905 User Manual

Nortel Knowledge Network

Enterprise Voice Solutions Customer Documentation

Meridian Digital
Telephones

Meridian SL-100

M3905 Call Center

User Guide

Table of contents

Introduction to your M3905 Call Center Telephone 9

M3905 Call Center Telephone 9
M3905 Call Center Features 10
Available ACD Features on the M3905 Telephone 11

Terms you should know 13

Your telephone’s controls 15

Programmable Li ne/Feature Keys (self- labeled) 15
Context Sensitive Soft Keys (self-labeled) 16
Call Pro cessing Keys 16
Fixed Keys 17
Application Keys 20
Primary Directory Number 21
Individual Directory Number 21
Mess ag e Key 2 1

M3905 Call Center Meridian Digital Telephone 22

Your telephone dis play informat ion 22

M3905 Displa y 22

Option s Li st 23

Select a language 24
Change a Feature Key label 24
Adjust Screen contrast 26
Adjust volume 26
Choose Ring type 27
Select Ca ll Log options 27
Live dial pad 28
Preferred name match 28
Area code set up 28
Call timer 29
Date/time format 29
Key click 29

3

Table of contents

Headset type 30
Headset port on call 30
Headset port external alerter 31
Display diagnostics 31

Call Center headset interface 32

Freeing your hands while on the job 32
Switching between the handset and the headse t 32

Call Center agent/supervisor features 33

Agent Login 33
Agent Login Enhancement 33
Agent Logout 34

Agent features 35

Activity Code Fixed Key to activate Line-of-Busine ss code 35
Answ er Ca ll Cen te r Cal ls 35
Call Forcing 36
Multistage Queue Status Key/Lamp 36

Display Queue Threshold (MSQS enhancement for agents) 37
Emergency Key 39
Make Busy 39
Not Ready Key 40
Answer or Make Non-ACD Calls 41
Contact your supervisor 41
Walkaway and Return from Walkaway 42
Tran sfer to InCalls Key 4 3

Call Center supervisor features 44

Agent Keys 44
Answer Agent 44
Answer Emergency 45
Call Agent 45
Use Supervisor Observe and the Supervisor Headset Jack 45
Controlled Interflow 46
Night Service 46

4

Observe Agent 47
Display Agent Status 48
Displ ay Qu eu e S t at us 49

Your telephone non- ACD c all featur e s 50

Make a Call 50

Predial featur e 51
Auto Dial 51
Redi al Last Num b er Called 52
Activate Ring Again 52
Speed Call 53
Syst em Sp eed Cal l (N et w o rk S p ee d Cal l) 5 4
Intercom Call 55

Table of contents

Group Intercom All Call 55
Intercom Call on a Predesignated Set 56
Individual Page from Group Intercom 57

Answer a Call 57

While you are away from your desk 58

Call Forward 58
Forward an Internal Call (Call Forward Busy/Don’t Answer Split) 59
Call For ward – Rem ote Activation 60

While on an active call 61

Place a call on Hold 61
Tran sfer a Call 6 1
Blind Transf er Recall 62
Call Park 63
Charge a Call or Charge a Forced Call 65
Inspect Key 65
Trace a Malicious Call 66

5

Table of contents

Incoming calls 67

Ans w er Call P ickup 67
Call Waiting 68

Talk with more than one person 69

Set up a conference ca ll 6 9
Call Join 70
Preset Conference 70

Call features 71

Use Privacy Release 7 1
Paging 71
Busy Override 72
Make an Announcem ent over the Call Page 72
Use Station Camp-on 73

Class features on IVD sets 74

Anonymous Caller Rejection (ACRJ) 74
Automatic Call back (ACB) 74
Automatic Recall (AR) 75
Custo me r Ori gi n at ed Trace (CO T) 76
Calling Name/Number Delivery Blocking (CNNB) 77
Selective Call Forward (SCF) 78

Directory display and navigation 79

Access your Callers List, Redial List, or Personal Directory 79
Directory password protection 80

Call Log 83

Access and use the Callers List 83
Access and us e th e R ed i al List 84

6

Use the Personal Directory 86

Access the Personal Directory 86
Add a Personal Directory entry 86
Add an incoming call 88
Add a n ou tgoing c all 89
Delete or edit a Personal Directory entry 89
Delete your Personal Directory 90
Use the Personal Directory to make a call 91
Use Card View 91
Search for an entry 92
Copy a number from the Redi al List 93

Corporate Directory 94

Table of contents

Accessories for the M3905 97

Additional key caps 97
Accessory Connection Module (ACM) 97
Personal Directory PC Utility 97
Headset 97
Handset 97
Analog Terminal Adapter (ATA) 98
External Alerter and Record er Interface 98
Key-based Access Expansion Module (KBA) 98
Display-based Access Expansion Module (DBA) 98

Feature Key chart 99

Meridian SL-100 Feature Access Codes (FAC) 103

7

Table of contents

8

Introduction to your M3905 Call Center Telephone

Introduction to your M3905 Call Center
Telephone

Your Call Center Me ridian Digital Telephone provides easy access to a wide range of
business features. Your telephone system administrator assigns features to your
feature keys and provide s you wit h pas s w ords and other codes as required.

The Meridian SL-100 system automatically controls incoming c all routing to
answering pos itions, and can provide music or recorded announcements to waiting
callers.

One of the codes provided by your system administrator is the Feature Access Code
(FA C ) which yo u need i n order t o use som e feature s. F or othe r featu res, you m ay need
a featur e key.

In this document, Call Center telephone and Automatic Call Distribution te lephone
(ACD) are interchangeable terms for the M3905 Call Center telephone.

Additional hardware opt ions are av ailable to e xpand the capabilities of the M3905
Call Center Telephone. See “Accessories for the M3905” on page 97.

M3905 Call Center Telep hone

LCD Display
Goodbye

Hold

LED

Supervisor
Observe Key

Volume Control Bar

LED

Headset

Mute

Supervisor

Quit

Emergency

Message Waiting Light/
Incoming Call Indicator

Programmable Line/
Feature Keys
(self-labeled)

Date/Time Display
Context Sensitive Soft Keys

(self-labeled)

Fixed Feature Keys

In-Calls

Copy

Make Busy

Navigation Keys

Not Ready

553-9043

9

Introduction to you r M3905 Call Center Telephone

M3905 Call Center Features

The M3905 Call Center features:

• eight Programmable Line/Feature Keys (self-labeled), giving the us er
access to ei ght Line/Feature Keys

• four Context Sensitive Soft Keys (self-labeled), giving the user access to a
maximum of 10 of the available features

• six Fixed Feature Keys (configured to fit the users business needs)

Fixed key caps:

— Headset (with LED indicator)*
—In-Calls*
— Supervisor*
— Emergency*
— Not Ready*
— Make Busy*

Note 1: The Headset and In-Calls Keys are required. Your system
administrator can reconfigure the remaining four keys to any of the features

listed ab ove. Key caps nee d to be replaced to match the reconfigured feature.

Note 2: *The feature s with an asterisk are th e default keys.

Optional accessories:

• Handset

Opti on al key caps:

—Call Agent
— Observe Agent (Obv Agent)
— Answer Emergency (Ans

Emerg)
— Answer Agent
— Activity (for LOB co des )
— Dis pl ay Q u eu e ( D sp ly Q ue u e)

– for MSQS or Display Queue

status

• Headset

• Accessor y Connection Module (ACM)

• Key-based Access Expa nsion Module (KBA)

• Display-based Access Expansion Module (DBA)

• External Alerte r and Recorder Interface (MEARI)

• Analog Terminal Adapter (ATA)

• Personal Directory PC Utility

Note: The M3905 does not support handsfree calling.

10

Introduction to your M3905 Call Center Telephone

Available A CD Features on the M3905 Telephone

Common Agent/Supervisor Feat ures

• Headset

• Non-ACD Call Keys

•Hold

• Personal Directory

•Call Log

•Redial List

•Options

• Call Park by ACD Agent

• ACD Call Trans fer with Time

• Transfer to Incalls Key

• Agent Login Enhancement

Table 1 contains more Agent and Supervisor features for the M3905 ACD set.

Table 1 Agent and Supervisor features

Agent features Supervisor features

Call Source Identification. Agent-Status Lamp.
Called Name/Number Display. Display Agents Summary Key.
Emerge n c y Keys . Force d Agent Availability.
Emergency Keys Enhanced. Controlled Interflow.
Incalls Key. Agent Key.
Call-Supervi sor Keys . Call- Agent Key.
Not-Ready K ey. Night Treatment.
ACD Station Maintenance and

Supervisor Control of Night Service.

Configuration Enhancements.
A C D Multis tage Queue Stat u s

ACD Obs erve-Agent Enhanced.

Refresh.
Multista ge Queue Status Key/Lamp. ACD Status-Lamp Enhancement .
ACD Walkaway /Clo se d Key

Operation.
Line of Business Codes. ACD Obs erve-Agent/T hree-Way Calling.
Make Set Busy. Extended Agent Observe.

ACD-Limited Enhanced Agent Features.

11

Introduction to you r M3905 Call Center Telephone

Table 1 Agent and Supervisor features

Agent features Supervisor features

Call Forcing. Flexible Call Observing-Nodal.
Display Queue and Thr eshold. Observe Agent f rom 2500 set.
Walkaway and Return from

Walkaway.
Agent Login and Login

Enhancements.

Observe-Agent Key.

Display Queue-Status Key.

Mult ista g e Q ue u e S ta tus Displa y.
Answer Agent.
Answer Emergency.
Display Queue Threshold.
Make Set Busy.

12

Terms you should kn o w

Terms you should know

Agent Set – A telephone set conf igure d to eff icie ntly ans wer incom ing cal ls tha t hav e

been directed to a group of ACD telephones vs. a single person or line.

Attendant – The attendant is a telephone operator in your organization.
Call party information – When your telephone ri ngs, the display shows Caller Line

Identification (CLID) info r mation. The sy stem must have CLID enab led. The display
module shows the phone number and name of the inbound call .

Context Sensitive Soft Key – The four keys locate d directly below the displ ay on the
M3905 are referred to Context Sens itiv e Soft Keys. The label and func tion of each
key changes, depending upon the available features or the active application assigned
to each key.

Date/time display feature – The Date/t ime displ ay feature sho ws the month and da te
when the telephone is in an idle state.

Directory Number (DN) – The Dir ec tory Number is a numbe r that cons ists of one to
se ven digits for a telephone, also known as an extension number.

Feature display – The display area shows status info rmation about the featu r e in use.
It also displ ays the name and stat us of the active session.

Feature Access Codes (FA C) – The Fe atur e Access Codes are c odes you dial in order
to use a telephone feature instead of pressing a fixed feature or soft feature key. For
your convenience, the FACs for your system can be printed on a page located at the
back of this guide.

Fixed Feature Key – The Fixed Keys are ke ys on your telephone , that are labeled at
the factory.

Indicator status – The status indicator can be an LCD or LED that indicates the
status of a feature by the flash, wink, steady on, or off of the LCD or LED indicator .

Information line – The Information lin e of the display relates ca ll information or
application information.

Information display – The Information screen displays call activity, lists, prompts,
and status of calls.

Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone, heard
when you access some of the feat ures on your telephone.

Meridian SL-100 – The Meridian SL-100 system is your business communication
system.

Off-hook – Off-hook is a term used to indicate that the te lephone is active and ready
to make a call. On the M3905 you can go off-hook when you press your Individual
DN Key only. The M3905 does not go off-hook when you press the In-Calls Key or
press your Prim ary DN (Cal l Center DN).

13

Terms you should kn ow

Paging tone – A Paging tone is two beeps followed by a dial tone. You hear the

special Paging tone when you are using the Radio P aging feature.
Primary Directory Number (PDN) – The Primary Directory Numb er is the main

exte nsion number on your telephone. It is referred to by the Pri mary Directory
Number Key. On the M3905, the Primary Directory Number and your ACD
Directory Number are the same. The In-Calls Key connects directly to the Primary
DN Key. The Pr im ary DN Ke y is the key loc ated at the lower right-hand side of the
upper portion of the display area.

Ringback /ri ng tone – The Ringback/ring tone is the sound you hear when a cal l
you have made is ringing at its destination.

Shared Directory Numbers – A shared directory number is a DN (extension) that
is shared by tw o or more persons.

Special dial tone – The special dia l tone refers to three consecutive tones followed
by dial tone that you hear when accessing some of your telephone features.

Supervisor Set – A telephone set configured to manage a group of A CD age nts,
and it can also be configured to answer incoming ca lls that are direc ted to a group
of A CD telephones vs. a si ngle person or line. You normally configure a
Superviso r’s set with features tha t dis play agent and group performance.

14

Your telephone’s controls

Your telephone’s controls

This section describe s the features on the M3905 ACD Meridian Digital telephone.

Programmable Line/Feature K eys (self-labeled)

In addition to secondary extension number(s), you can have features assigned to the
Feature K eys on your telephone. An LCD indicator shows the status of the feature
assigned to ea ch key. See “Agent features” on page 35. Also see “Call Center
superviso r feat ures” on page 44.

Line Key

x2494

Auto Dial Key

Insp ec t Key

Sales

Display

A steady LCD indicator appearing beside a

Line (DN) K e y me an s th at the f eat u re o r li ne

is active. A fl ashing LCD indicator means
the line is on hold or the feature is being
programmed.

An Auto Dial Key lets you dedicate a
Line/ F ea tu r e Key to a sp ec ifi c number.

The Inspect Key allows you to display
infor mat ion as soci at ed with th e Li ne /F eature
Keys. The display information on a second
caller does n o t inter f ere with the curr en t call
in progress.

Note: If the Auto Disp lay feature is enabled,
Calling Line Identification is displayed for a
seco n d in com i ng call.

Options Key

Options

Options

The Options Key is a dedicated
Programmable Line/Feature Key. The
Options K ey is located at the top-left side of
the upper display area. Press the Options
Key to acces s th e O pt i on s M en u .

Press the Options Key to make adjustments
to your telephone’s volume and display
contrast, as well as other feature settings.

15

Your telephone’s controls

Applications Key

Apps

x2498

The Applications Key allows you to access
server applications, such as Corporate
Directory, if available on your system.

The Individua l DN Key allows you to make
and receive non-ACD calls.

Context Sensitive Soft Keys (self-labeled)

The four ke ys located in the middle of the
telephone, belo w the displ ay scre en, a re your
Context Sensitive Soft Keys . These keys can
have the following assigned to them:

•Transfer

•Conference

•Call Forward

• Ring Again

•Call Park

•Call Pickup

•Speed Call

• Privacy Release

•Callers List

•Redial List

Call Processing K eys

Goodby e Key

/

Hold Key

/

16

Press the Goodbye Key to termi nate an
active call .

Place an active call on Hold by pressing the

Hold Key. Return to the caller by pressing

the ext ens ion key next to the flas hing
indicator.

Mute Key

/

Volume Control Bar

Your telephone’s controls

When engaged in a call, you can press the

Mute Key. The party(ies) to whom you are

speaking ca nnot hea r you. When yo u wish to
return t o the t wo- way conv ersati on, you must
press the Mute Key again. On the M3905
AC D, the Mute Key applies to han dset and
headset microphones. The LED flashes
quickly when the Mute option is in us e.

Use th e Volume Control Bar to adjust the
volum e of the handset, headset, speake r,
ringer an d buzz er. Whil e o n a ca ll or whi le
the telephone is ringing, adjust the volume
on your set using the Volume Control Bar.
Raise the volume by pressing the right side
or lo wer the v olume b y pres sin g the lef t side.
You can also adjust the volume of ringing,
headset or buzz by select ing Volume
adjust me nt in the Options Menu.

Message Waiting Lamp

The Message Wa iti ng Lamp lights when yo u
have a message waiting. See the M3905 Call
Center Telephone figure on page 9.

Fixed Keys

The Fixed F eature Ke ys on your M3905 ACD Meridia n Digi tal Telephone are labeled
at the factory. The Fixed Feature Keys include: Heads et, Call Supervisor, Emergency,
Not Ready, Make Busy, and In-Calls. These keys can be reconfigured to Act ivity
Code, Answer Emergen cy, Answer Agent, Observe Agent , D i splay Wait ing Calls or
Call Agent to f it your business needs . Th e two keys that cannot be change d are
Headset and In-Calls .

In-Calls Key

Press the In-Calls Key to answer inc om ing

/

ACD calls. The In-Calls Key provides easy
access to your Primary or ACD Directory
Number of the agent position.

17

Your telephone’s controls

Headset Key

/

Press the Headset Ke y to toggle back and
forth between headset and handset. It is
common to both the agent and the
supe rvisor. The h eads et ind i ca tor is li t w h en
active.

Headsets vary in electrical, physical and
audio characteristics. Performance
perception is subjective so it is
recommended that the headset user try using
the heads et with ea ch of the three setti ngs on
internal and external calls. This helps
determine which works best. As with all
Meridian Digital Telephones, amplified and
unamplified heads ets are supported.

Supervisor Key

Call Agent Key

/

/

Note 1: If you have the handset option
installed, press the Headse t Key to switch
between headset and handset. The handset is
an optional hardware item. If you order the
handset option kit, it is recommended that
your system administrator install the
equipment.

Note 2: Use the Amplifie d Headset sett ing if
you are using the amplified headset.

From an agent set, p ress the Supervisor Key
to access a supervisor.

From a supervisor set, press the Call Age nt
Key (optional ke y cap) and dial an agent’s
secondary DN to comm unicate directly with
the agent. Al tern at ively, if you co n fig u r e an
Agent Programmable Feature Key (not one
of the Fixed Feature K eys) on the supervisor
set fo r each agen t, pre ss th e Call Agent Key
followed by the associated Agent Key.

18

Eme rgenc y Key

Not Ready Key

/

/

Your telephone’s controls

Press the Emergency Key to join the
sup er v isor in t o a call wh e n jud ged to be an
emerge ncy sit u at io n . I t can al so be used to
add a recording device autom atically.

The Emer gency key is on the agent set.

Press the Not Ready Key to put the ag en t
positi on in a Not Ready state. The Not Re ady
state takes the agent out of the ACD queue
without logging the agent out. The Not
Ready state allows the agent to perform an d
record post ca ll processing duties connected
to ACD calls. This key is common to bot h
agent and supervisor sets .

Make Busy Key

/

Activity Code Key

/

Answer Emergency Key

/

Answer Agent Key

/

Press the Make Busy Key to log out of the
ACD queue and agent position. This key is
common to both agent and supervisor s ets .

Press the Activity Code K ey and enter the
appropriate line of business (LOB) code to
record the activity the agent is perform ing.

Press the Answer Emergency Key on the
Supervisor ACD telephone to answer agent
emergency calls.

Press the Answer Agent Key on the
Supervisor ACD telephone to establish a
direct connection to the supervisor from an
agent position.

19

Your telephone’s controls

Obser ve Agent Key

/

Display Queue Key

DsplyQueue

/

Press the Ob se rv e A g en t Key (on the
supervisor ACD telephone) to monitor the
acti v ity on the agent’s telephone.

Press the Display Queue Calls Key on the
agent’s ACD telephone to display incoming
calls waitin g in f o rmation.

The Display Queue Calls Key on the
supervisor’ s ACD tel ephone displays to the
supervisor information on the number of
manned agent positions, the number of calls
waiting in the incoming call queue, number
of calls logically queued, and the waiting
time of the oldest call in the ACD queue.

Supervisor Observe Key

Application Keys

Quit Key

Copy Key

Press the Supervisor Observe Ke y (LED) t o
allow a walk-around supervisor to plug the
headse t into the head set jack at the side of
the agent’s telephone and monitor or join the
conversation between the agent and the Call
Cent er caller.

Press the Quit Key to end an ac tive
application withou t affecting the state of any
call on the telephone.

/

20

Press the Copy Key to copy e ntries from the
corporate directory to the per sonal directory.

Your telephone’s controls

Navigation Keys

Press the Navigation Keys to move up,
down, right, and left th rough features,
menus, and application functions on the
display.

Primary Directory Number

The lower-right key of your programmabl e keys is the ACD Primary Directory
Number (DN) K e y which is the sa me as the In- Cal ls K e y. On an ACD se t there can be
a Primary ACD Directory Number, as well as an Individual Directory Number .

Individual Directory Number

The Individual Direct ory Number is the second Directory Number for the telephon e.
You can make outgoing calls on this number and receive incoming calls. The
Individual line can be configu red to have al l the standard functions of a regular
telepho ne line.

Note: You have only one Prima ry Directory Number as s igned to your telephone. You
can have additional Directory Number (DN) Keys assigned to your telephone.

Message Key

The Message Key can be configured as Key 17 an d appears in t he area of the Context
Sensitive Soft K eys. In this configuration, you will only see it appear when you go off
hook. In addit ion, it will only dial your voice mailbox when you have a message
waiting. As an alternat ive , a Message Key may be configured as a Programmable
Line/Feature Key (self-labeled). This configuration allows you to dial your voice
mailbox whether or not you hav e a message waiting.

21

M3905 Call Center Meridian Digital Telephone

M3905 Call Center Meridian Digital Telephone

Your Call Center Me ridian Digital Telephone provides easy access to a wide range of
business features.

Your telephone system administrator assigns features to your feature k eys and
provides you with passwo rds and other codes as required.

Note: In this document Call Center telephone and the Automatic Call Distribution
(ACD) telephone are interchangeable terms for the M3905 Call Cen ter Telephone.

Your telephone display information

M3905 Display

The upper port ion of the displ ay o n the M39 05 gi v es c all s tatu s infor matio n; t he lo wer
display area is a two-line fe ature information dis play (see figure below).

Note: Refer to “Your Telephone’s Controls” on page 15 for more information on the

display and s pecialized key informat ion.

Line/Feature
Key Status

Options


Dir/Log


Apps


AutoDial


ConIntrFlw
NightSvc




2639


2637


Aug 20 5:48 P

Date/time display
Call party info
Feature Status info
Options info

NORTEL NETWORKS




5 New callers


Forward


CallersRedial



22

Quit Copy

553-9076C

Options L ist

Options List

The Optio ns List allows you to customize certain chara cteristics of your phone.
Screen prompts take you step-by-step through procedures and keep you informed on
the status of the follo wing s ettings: Language, Change feature key label , Screen
contrast, Volume adjustment, Ring type, Call log options, Li ve dial pad, Prefe rred
name match, Area code set- up, Cal l timer ena ble, Da te/ti me format, K e y clic k enable ,
Headset type , Headset port on call, Headset port external alerter , and Display
diagnostics.

To change any option’s setting:

Select

Done

Quit

Options

or

1. Press the Options Key.

2. Us e the Navigation Keys t o scroll up or

down through the options list.

3. Press the Select Key when th e d es i red

option is highlighted.

4. Change the option’s settings. Re fer to
the following pages for details. The
display also provides you with
information to adjust your selection.

5. Press the Done Key to save your
changes.

6. Press the Quit Key or Options Key to
exit.

Options

Note: If you press t he Quit Key or Options Key before you press the Done Key, you
exit the Options List without saving your changes.

23

Options L ist

Select a language

The displa y is avai lable in multiple languages. After you select
the Options List menu;

1. Use the Na vigation Keys to highlight

the desired language (e.g., German).

Language. . .

from

Deutsch

Select

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

2. Press the Select Key.

Change a Feature Key label

From the Option s List you can change the name on the Programmable Line
(DN)/Feature Keys (self-labeled). The se keys are located on both sides of the top
portion of the display area.

To change a Feature Key label:

Change feature key label

Select

Select

AutoDial

1. Press the down Navigation Key once to

highlight

2. Press the Select Key.
This ac tion takes you to the Feature

Key menu and highlights

feature key label

3. Press the Select Key again .
The prompt asks you to select the

Feature Key you want to change.

4. Press the Programmable Line/Feature
Key whose label you want to change
(e.g.,

5. Press the Dial Pad K ey that is printed
with the first letter in your new label.
Press th e key unt i l th e co r r ec t ch a r acter
appears.

Change feature key label

Change

.

AutoDial

).

.

24

Options L ist

Note: Use the Case Key to change the case of the letter, as needed. Press the Up Nav-

igation Key to acc ess spe cial char ac ter s you may want to in cl ude in the la bel. Us e the
Navigation Keys to locate the character you want to include. Pr es s the Select Ke y t o

choose the highlighted character. Press the Return Key to return to label entry with-
out selecting a special character.

6. Press the right Navigation Key once to

mov e the cursor (so you can enter the
next le tter) when the desired letter
appears.

7. Repeat steps 5 and 6 until you have

changed the entire l abel.

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.
Note: F or a det ailed exa mpl e of us ing the dial pad to e nter text into your M3905 Call

Center te lephone, see “Add a Personal Directory en try” on page 86.

To restore one key label to the
original:

1. From the Feature Key menu, use the

down Navigation Key to highlight

Restore one key label.

Restore one key label

Select

Purchasing

2. Press the Select Key.

3. Press the Programmable Line

(DN)/Feature Key (sel f-labeled) that

you want to r es tore to the or iginal la bel
(e.g.,

Purchasing

).

Press the Done Key to return to the Options List menu. Press the Quit Key or

Options Key to exit.

Note: You cannot cha nge the labe l on the pr imary DN. You can press the Shift Key, if
the label you want to change is on the sec ond layer of Programmable Line/Feature
Keys (self-labeled).

25

Options L ist

Adjust Screen contrast

The Sc reen co nt r as t option allows you to adjust the contrast of the display on your
telephone. After you select

Screen contrast

from the Options List menu;

Lowe r Higher



or

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

From the Contrast screen, press the

Lower Key to decrease the display

contrast level , or press the Higher Key
to increase the display contrast level.

Adjust volu me

Use th e Volume adjustment option to select a comfortable sound level for the
various audio signals.

Note: Af ter you s ele ct
adjustable items for your telephone model appears. It is recommende d that you adjust
these para meters while you ar e on a tele phone call so that you can jud ge th e impact of
the changes your are making.

To adjust the Ringer v olume:

Ringer

Volu me adju s tm en t. . .

1. Select Ringer from the Volume menu.

from the Options List menu, a list of

Lowe r Higher



or

Press the Done Key to save changes. Press the Quit Key or Option s Key to exit.

Use the procedure above to adjust the volume on the following items:

Buzzer

Speaker

Handset listen

2. Press the Lower Key to decrease the
ringer volume, or press the Higher Key
to increase the ringer volume.

Headset listen

Headset talk

Headset sidetone

Note: Headset sidetone is the sound of your
own voice that you hear in the headset
speaker.

26

Options L ist

Choose Ring type

The Ring type option allows you to choose from among the various ringing sounds
av a ilable for your te le phone model. After you s ele ct

List menu;

1. Use the Navigation Keys to scroll

through the list of ring types.

Ring type 3

Ring type. . .

from the Options

Select

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Play

2. Press the Play Key to sam ple a ring

tone.

3. Press the Select Key to activate th e

desired ring type.

Select Call Log options

The Call Log options set ting provides a choice of loggi ng all incoming ca lls, logging
only the unanswered calls, or not logging any calls. The Call Log holds up to 100
diff eren t incomi ng e ntries . Afte r you s elec t
menu;

Call log options

From the Log options menu, use the

Navigation Keys to highlight and select

either:

from the Options List

Log all calls

or

Log unanswered calls

Press the Done Key to save the selection. Press the Quit Key or Options Key to exi t.

Log al l calls
or

Log unanswered cal ls

Note:

On

New call indication

, if you want Call Log notification.

must be set to

27

Options L ist

Live dial pad

The Live dial pad option allows yo u to pres s an y dial pa d key to aut omat icall y acces s
a dial tone. After you select

Live dial pad

from the Option s List menu;



On



Off

or

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Live d ialpad screen, press the

On Key to turn on Live dial pad, or

press the Off Key to turn off Live dial
pad.

Pr ef e rred name matc h

The Preferred name match option displays the names of incoming and outgoing
callers as stored in your Personal Direc tory, if the telephone number matches the one
stored in your directory. This option allows you to personalize the displayed names
for incoming and outgoing calls. After you select

Options List menu;



On



Off

or

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Preferred name match

From the Name match screen, press the

On Key to turn on Preferred name

match, or press the Off Key to turn off
Preferr ed name match.

from the

Area code set up

Using the Area code set-up option causes the Callers List and Calling Line ID
(CLID) display to show the number/extension followed by the area code/prefix in
parenthe s is. This makes it ea si er to identif y loca l calls and internal calls. You can
define up to three code s. Af ter you select
menu

1st Code: 408
2nd Code:
3rd Code:

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Area code set-up

Use th e Navigation keys to place your
cursor in the fir st line and enter an

ar ea /coun try cod e of your choice.

Note: You can enter up to three codes of your
choice.

from the Options List

28

Options L ist

Call timer

The Call timer enable option measures how long you are on each call. After you
select

Call timer enable

from the Options List menu;



On



Off

or

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Call timer screen, press the

On Key to turn on the Call timer, or

press the Off Key to turn off the Call
timer.

Date/time format

There are eight Date/time formats. Four formats are based on th e 12-hour clock and
four are based on the 24-hour clock. After you select
the Options List menu;

Use th e Navigation Keys to scroll
through the eight formats. The sample
formats appear on the upper-right side
of the displ ay area.

Format 3

Press the Done Key to select the highlighted format. Press the Quit Key or Options
Key to exi t.

Date/time format. . .

from

Key click

The Key click option causes the handset or spea ke r to produce a clic king sound whe n
you press the telephone keys. After you sele ct

List menu;



On



Off

or

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Key click enable

From the Key click screen, p re s s t h e On
Key to turn on Key click, or press the

Off Key to turn off Key click.

from the Options

29

Options L ist

Headset type

The Headset type opti on al lows you to sel ect one of the thre e dif fe rent hea dset types:
Type 1, Type 2, or Ampli fied. Se lec t the setting that works best for the hea dset that
you are using. For more information, see“Call Center headset interface” on page 32).
After you select

Headset type

from the Option s List menu;

From the Head set type menu, use the

Navigation Keys to highlight and select

either:

Type 1

Type 2

or

Type 1 hea ds et
or

Type 2 hea ds et

or

Amplified

Press the Done Key to sa ve selection. Press the Quit Key or Options Key to exit.

or
Amplified headset

Headset port on call

The Headset port on call option requires that a lamp-type accessory be connected to
the headse t port. When the Headset port on cal l option is activ ate d and the user i s on a
call, the lamp lights providing an indication that a call is in progress. After you select

Headset port on call

On



or

from the Options L ist me nu;

Off



From the On call screen, pre ss the On
Key to turn on Headset port on call, or
press the Off Key to turn off Headset
port on call .

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Note: Additional equipment is required to implem ent this option. F or more informa-

tion please contact your Nortel Networks distributor.

30