Nortel M3901, M3902, M3903, M3904 User Guide

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Meridian Digital Telephones

M3901 M3902 M3903 M3904

User Guide

Enterprise Voice Solutions Customer Documentation

While you are away from your desk: Call Forward

M3900 Series Meridian Digital Telephone 1

M3901 ................................................................................................. 1

M3902 ................................................................................................. 2

M3903 ................................................................................................. 3

M3904 ................................................................................................. 4

Your Telephone’s Controls 5

Terms you should know 8

Your telephone call features 10

Use handsfree calling (M3902, M3903, and M3904) ............................ 10

Activate/deactivate Group listening controls .......................................... 12

Use the Redial list on the M3903 ........................................................... 14

Use the Redial List on the M3904 .......................................................... 14

Use the Predial feature ......................................................................... 15

Make a call 17

Make a call while on-hook ................................................................... 18

Make a call with the dial pad ............................................................... 18

Auto Dial ............................................................................................ 18

Ring Again .......................................................................................... 19

Redial last number called ..................................................................... 20

Use Speed Call .................................................................................... 21

Make a System Speed Call ................................................................... 22

Use Hot Line ........................................................................................ 22

Make an Intercom call .......................................................................... 23

Answer a call 24

While on an active call 25

Place a call on Hold ............................................................................. 25

Transfer a call ..................................................................................... 25

Use Timed Reminder Recall ................................................................... 26

Use Attendant Recall ............................................................................ 27

Use Call Park ....................................................................................... 28

Contents

Record a Calling Party Number ............................................................. 30

Display incoming calls ..........................................................................30

Trace a Malicious call ...........................................................................31

Incoming calls 32

Activate Automatic Answerback ............................................................32

Activate Call Pickup ............................................................................. 33

Use Call Waiting ................................................................................. 34

While you are away from your desk 35

Forward calls .......................................................................................35

Forward internal calls only ....................................................................35

Use Remote Call Forward .....................................................................36

Secure your telephone ..........................................................................38

Talk with more than one person 40

Set up a Conference call .......................................................................40

.Join a call ...........................................................................................40

Selectable Conferee Display and Disconnect ..........................................41

Use Group Call .................................................................................... 42

Work without interruption 44

Activate Make Set Busy ........................................................................ 44

Additional Call Features 45

Auto Dial Transfer Feature .................................................................... 45

Use the buzz signal .............................................................................. 45

Call Page to make an announcement .....................................................46

Centrex/Exchange Switchhook Flash ..................................................... 46

Charge a call or Forced Charge a call ...................................................47

Enhanced Override Feature .................................................................. 49

Forced Camp-on .................................................................................. 49

Override Feature .................................................................................50

Privacy Release Feature ........................................................................ 51

Radio Page Feature .............................................................................. 51

Voice Call Feature ................................................................................ 53

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Contents

Hospitality features 54

Automatic Wake-Up ............................................................................ 54

Message Registration ........................................................................... 56

Maid Identification ............................................................................... 57

Room Status ........................................................................................ 58

Telephone display 59

M3902 display .................................................................................... 59

M3903 display .................................................................................... 59

M3904 display .................................................................................... 60

Options List 61

Select a language ................................................................................ 62

Change a Feature Key label ................................................................. 62

Adjust Screen contrast .......................................................................... 64

Adjust volume ...................................................................................... 64

Choose Ring type ................................................................................. 65

Select Call Log options ......................................................................... 65

Use Live dial pad ................................................................................. 66

Select Preferred name match ................................................................. 66

Set up area code ................................................................................. 67

Enable Call timer ................................................................................. 67

Select Date/time format ........................................................................ 67

Enable Key click .................................................................................. 68

Use Headset port on call ...................................................................... 68

Activate Headset port external alerter .................................................... 69

Use Call indicator light ......................................................................... 69

Set On-hook default path ..................................................................... 70

Display diagnostics .............................................................................. 70

Control Group Listening ....................................................................... 71

Directory display and navigation 72

M3903 Directory display and navigation .............................................. 72

Access your Callers List or Redial List (M3903) ....................................... 72

M3904 Directory display and navigation .............................................. 73

Access your Call Log, Redial List, or Personal Directory (M3904) ............. 73

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Contents

Directory password protection (M3904) .................................................74

Call Log 77

Access and use the Callers List (M3903) ................................................ 77

Access and use the Callers List (M3904) ................................................ 78

Redial List 80

Use the Redial List (M3903) .................................................................. 80

Use the Redial List (M3904) .................................................................. 80

Use the Personal Directory 82

Access the Personal Directory ................................................................ 82

Add a Personal Directory entry ............................................................. 82

Add an incoming call ...........................................................................84

Add an outgoing call ...........................................................................85

Delete or edit a Personal Directory entry ................................................86

Delete your Personal Directory ..............................................................87

Use the Personal Directory to make a call ...............................................87

Use Card View .................................................................................... 88

Search for an entry .............................................................................. 88

Copy a number from the Redial List ....................................................... 89

M3901 Feature Operation 90

M3901 Fixed Keys ...............................................................................90

Use a programmed feature or an Auto Dial ...........................................92

Use Auto Dial ...................................................................................... 93

Use Speed Call .................................................................................... 93

Use Call Transfer .................................................................................94

Use Conference Call feature ..................................................................95

Activate Ring Again ............................................................................. 96

Make a call ......................................................................................... 97

Receive a call ...................................................................................... 97

Feature Activation Indicator ..................................................................97

Message Waiting and Call Status Indicator ............................................97

Accessories for the M3900 Series telephones 98

Accessory Connection Module (ACM) .................................................... 98

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Analog Terminal Adapter (ATA) ........................................................... 98

External Alerter and Recorder Interface ................................................. 98

Headsets ............................................................................................. 98

Key-based Expansion Module (KEM) ..................................................... 98

Meridian 1 Flexible Feature Codes (FFCs) 99

Meridian SL-100 Feature Access Codes (FACs) 100

Index 101

Contents

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M3900 Series Meridian Digital Telephone

There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.

M3901

The M3901 has one Line (DN) Key and can be programmed with up to five features.

M3901

Feature Activation Indicator

Feature

Goodbye

Line

Hold

Message/Call Status/ Incoming Call Indicator

Feature Card

Volume Control Bar

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Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.

M3900 Series Meridian Digital Telephone

M3902

The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).

M3902

LCD display

Message Waiting Light/ Incoming Call Indicator

One Line (DN) Key Programmable

Soft Keys (self-labeled)

Options

LED

Handsfree Key

Navigation Keys

Message Transfer Hold

Goodbye

Volume Control Bar

LED

Mute

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M3900 Series Meridian Digital Telephone

M3903

The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).

M3903

LCD Display

Goodbye

Hold

LED

Handsfree Key

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Programmable Soft Keys (self-labeled)

Copy

Fixed Feature Keys

Volume Control Bar

LED

Headset

Mute

Options

Quit

Call Log

Message

Shift

Applications

Navigation Keys

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M3900 Series Meridian Digital Telephone

M3904

The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).

M3904

LCD Display Goodbye Hold

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Handsfree Key

LED

Volume Control Bar

Headset

Options

LED

Mute

Quit

Message

Navigation Keys

Directory/Log

Programmable Soft Keys (self-labeled)

Fixed Feature Keys

Shift

Copy

Applications

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Your Telephone’s Controls

Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

Your Telephone’s Controls

Goodbye

Headset

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Hold

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.

Press the Headset Key to answer a call while on the headset or to switch a call from handset or handsfree to the headset.

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.

The Handsfree Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.

Mute

The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when

Your Telephone’s Controls

the Mute option is in use.

The Navigation Keys allow you to scroll through Menus and lists on the display.

Options

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Copy

Line

Quit

The Copy Key copies incoming or outgoing call numbers into the Personal Directory.

The Quit Key ends an active application. Pressing the Quit Key does not affect the status of the calls currently on your telephone.

Note: If you press the Quit Key before the Done Key you exit the Options List without saving changes. Press the Done Key to exit and save the changes.

The Options Key allows you to access and modify telephone options.

Line/Directory Number (DN) Key(s) are

assigned to your telephone. They can be a Primary DN (PDN) , secondary DN(s), multiple appearance DN(s), etc.

The lower right hand Line/Feature Key is your Primary Directory Number (PDN) Key (M3902, M3903, M3904). When you pick up the handset, the line associated with this key is ready for you to make a call.

Note: You have only one Primary Directory Number assigned to your telephone. You can have additional Line/Directory Number (DN) Key(s) assigned to your

M3903 or M3904 telephone.

Dial

The Dial Key is used to dial numbers stored in the Directory and Callers List (M3903 and M3904). The Dial Key accesses the Primary Directory Number (PDN) Key to make a call.

Your Telephone’s Controls

Directory/Log

Call Log

Shift

Edit

Delete

...

The Edit Key is used to edit Directory and Callers List entries (M3904).

The Delete Key is used to delete entries or characters in applications.

The Directory/Log Key (M3904) allows you to access your Personal Directory, the Call Log (last 100 incoming calls), and the Redial list (last 20 outgoing calls).

The Call Log Key (M3903) allows you to access the Call Log (last 10 incoming calls), and the Redial list (last 5 outgoing calls).

The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (M3903 and M3904).

The More Key allows you to access the additional layers of the Programmable Soft Keys.

Trans

Example:

CallWait

Programmable Soft Keys (self-labeled) are

configured for various features on the M3902, M3903, or M3904 Telephones. The Programmable Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features or the active application.

Programmable Line (DN)/Feature Keys

(M3903 or M3904) are located at the sides of the upper display area. Once configured, these Programmable Line

(DN)/Feature Keys provide one-touch

feature activation. An status icon indicates call or feature status.

Terms you should know

Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all

incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Calling

Line Identification (CLID) information. The system must have CLID enabled. The display module shows the phone number and name of the incoming call.

Card View — The Card View displays a directory entry name and telephone number.

Copy Key — The Copy Key allows the M3904 to copy information from one application to the Personal Directory.

Date/time display feature —The Date/time display feature shows the month and date while the telephone is in an idle state.

Directory Number (DN) — The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number.

Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone. Indicator —An indicator is an LCD or LED that displays the current status of a

feature by its state; flashing, winking, steady on, or off. Information screen—The Information screen displays call activity, lists, prompts,

and status of calls. Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard

when you access some of the features on your telephone.

Meridian 1 — The Meridian 1 is your office communications system.

Terms you should know

More... — The More Key allows access to the multiple layers of Programmable

Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and

ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.

Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Personal Directory —The Personal Directory stores entries by name and phone number.

Primary Directory Number— The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key.

Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Redial List— The Redial List is accessed through the Call Log Key on the M3903 and through the Directory/Log Key on the M3904. It lists outgoing numbers for calls that have been made from your telephone.

Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Number — A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN).

Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.

Switchhook — The switchhook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switchhook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.

Your telephone call features

Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

Use handsfree calling (M3902, M3903, and M3904)

If your telephone is an M3902, M3903, or M3904 you can use the built-in microphone and speaker instead of the handset to make of receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call with handsfree:

To discontinue a handsfree call:

Goodbye

To mute a handsfree call:

To switch from handsfree to handset:

Mute

/ /

Press the Handsfree Key. You are now on a handsfree call.

Press the Goodbye Key to end the call.

1. Press the Mute Key. The LED indicator flashes.

2. Press the Mute Key again to return to a two way handsfree conversation.

1. Lift the handset to switch from handsfree to handset.

2. Replace the handset to end the call.

Your telephone call features

To switch from handset to handsfree:

1. Press the Handsfree Key.

2. Replace the handset.

3. Press the Goodbye Key to end the call.

Goodbye

To use headset: Connect headset to the headset jack or

Headset

the handset jack depending on the headset type and the telephone you are using.

Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset.

Note 1: There are amplified and unamplified headsets that are compatible with your M3900 Series Telephone. Refer to Hardware Options for recommended headset types for you telephone.

Note 2: Access Volume Adjustment in the Options List to adjust the headset volume and gain that work best with the headset type you are using.

To switch from handsfree to headset: Connect headset or put headset on.

Press the Headset Key (M3903 and

Headset

M3904). For the M3902 read the instructions for the headset you are using.

Note: A Headset Key is used to switch between the headset and the handset mode of operation (M3903 and M3904). The LED lights steadily to indicate you are in headset mode. The headset LED is dark (unlit) if you are in handset mode.

Your telephone call features

Activate/deactivate Group listening controls

The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator.

To activate Group listening controls:

1. While on a call that you want to share

Options

Group listening

with others who are present, press the

Options Key.

2. Use the up and down Navigation Keys to scroll through the Options List and highlight Group listening.

Select

To deactivate Group listening controls:

Options

Group listening

3. Press the Select Key.

4. Press the On Key.

5. Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset.

Note: You must tell the caller that others are listening to the conversation because Group listening does not alert the caller that the conversation is being monitored.

1. Press the Options Key.

2. Use the up and down Navigation Keys to scroll through the menu and highlight Group listening.

Your telephone call features

Select

Off

Done

Quit

To mute a group listening call:

Mute

To switch from Group listening to handsfree:

3. Press the Select Key.

4. Press the Off Key to turn Group

listening off.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

1. Press the Mute Key. The LED flashes.

2. Press the Mute Key again to return to

two way conversation.

Hold down the Speaker Key while replacing the handset.

and

Note 1: The Group listening feature must be configured for your telephone by your network administrator. Activate the feature through the Options List to use Group listening.

Note 2: You must let the other party know when others are listening to the conversation. This feature does not have a tone to inform the party on the other end of the call that the conversation is being monitored.

Your telephone call features

Use the Redial list on the M3903

The Redial List records the outgoing call numbers.

To access the Redial list on the M3903:

1. Press the Call Log Key.

Call Log

Redial List

2. Use the up and down Navigation Keys to highlight Redial List.

Select

To use the Redial list:

Dial

3. Press the Select Key.

1. Use the up and down Navigation Keys

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2. Press the Dial Key. Your call is

Use the Redial List on the M3904

To access the Redial List on the M3904:

1. Press the Directory/Log Key.

Directory/Log

to scroll through the Redial List and highlight the number you want to call.

automatically dialed and you exit the Redial List.

Call Log (Redial List)

Your telephone call features

2. Use the up and down Navigation Keys

to highlight Call Log (Redial List).

Select

To use the Redial List:

Dial

3. Press the Select Key.

1. Use the up and down Navigation Keys

to scroll through the Redial List and highlight the number you want to call.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2. Press the Dial Key. Your call is

automatically dialed and you exit the Redial List.

Use the Predial feature

The Predial feature allows you to enter and preview a number and make corrections before you dial the number.

To use Predial:

1. Replace the handset, if it is off the

cradle.

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2. Dial the number.

3. Press a Line (DN) Key to receive dial

tone, the displayed predialed number is automatically dialed.

4. Lift the handset when the called party

answers or, if on handsfree, begin to talk.

Your telephone call features

To edit a predial number:

1. Without selecting a Line Key, dial the number.

2. Use the left and right Navigation Keys to move the cursor and edit the number if necessary.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

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3. When you have made the necessary changes to the number, press a Line (DN) Key to call the number.

Note: You cannot use the Predial feature if the Live dial pad feature is active.

Make a call

This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter.

To make a call:

1. Lift the handset.

or or

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Headset

Note: Whenever you read “Lift the handset,” in this guide, you may alternatively press a free Line (DN) Key, Handsfree Button, or the Headset Key. You receive dial tone with each of these actions.

To change from headset to handset:

Headset

Press the Line (DN) Key.

Press the Handsfree Key.

Note: The Handsfree Key must be enabled by your network administrator

Press the Headset Key if you have a headset connected to your telephone (available on the M3903 and M3904).

2. Dial the number.

The Headset Key is used to switch to the headset mode of operation. The LED lights steadily to indicate when you are in headset mode.

Make a call

Make a call while on-hook

To make a call while on-hook, leave the handset in the cradle while you dial a number.

To dial on-hook:

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1. Press a Line (DN) Key.

2. Dial the number when you receive dial tone.

3. Lift the handset when the called party answers. If you are on handsfree, begin to talk.

Make a call with the dial pad

1. Lift the handset.

2. Dial the number.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When

the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

To use Auto Dial:

1. Lift the handset.

AutoDial

To display the Auto Dial number (M3903 and M3904):

Display

2. Press the associated Auto Dial Key. This automatically dials the number.

1. Press the Display Key.

Note: On the Meridian SL-100, press the

Auto Dial Key to display the number.

Make a call

AutoDial

To store an Auto Dial number:

AutoDial

Note: To change the key label “AutoDial”, select CCCChhhhaaaannnngggge from the Options List menu. Please see “Change a Feature Key label” on page 62 for detailed instructions.

2. Press the configured Auto Dial Key.

The number appears on the display.

1. Press the Auto Dial Key, without lifting

the handset.

2. Dial the number to be stored on the

Auto Dial Key.

3. Press the Auto Dial Key again. The

number is stored on the key.

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e e

e kkkkeeeey

y llllaaaabbbbeeeellll

e e

y y

Ring Again

Use the Ring Again feature when you receive a busy tone or no answer, while you are trying to reach someone in your private network. When you activate Ring Again you receive an audible tone notification when that person is available or has used their telephone. The Ring Again feature allows you to automatically redial the number.

To use Ring Again:

RingAgn

Goodbye

1. Dial a number and receive a busy tone

or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

2. Press the Ring Again Key.

3. Press the Goodbye Key.

Make a call

To call a Ring Again party when you receive notification:

RingAgn

To cancel Ring Again before notification:

RingAgn

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

1. Lift the handset, you receive dial tone.

2. Press the Ring Again Key.

Press the Ring Again Key a second time before hearing the notification tone.

Redial last number called

Last Number Redial allows you to automatically redial the last number you

dialed.

To use Last Number Redial:

1. Lift the handset.

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2. Press a Line (DN) Key.

Press the Line (DN) Key twice. The last number you dialed is automatically redialed.

Note: On Meridian SL-100, press the ££££ twice.

Note: Your network administrator must configure this feature for your telephone.

Make a call

Use Speed Call

Speed Call allows you to automatically dial frequently called telephone numbers

by entering a one, two, or three digit code. See your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtlr

To make a Speed Call:

SpcCtlr SpcUser

1. Press the Speed Call Controller Key.

The triangular icon flashes, indicating programming mode.

2. The phone prompts you to dial a one,

two, or three digit code and telephone number.

Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

3. Press the Speed Call Controller Key

again to save the code and number.

The flashing icon turns off.

1. Lift the handset.

2. Press the Speed Call Controller key or

the Speed Call User Key.

3. Dial the Speed Call code.

Make a call

Make a System Speed Call

System Speed Call allows you to make a call by dialing Speed Call codes which

may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.

To make a System Speed Call:

1. Lift the handset.

SScCtlr SScUser

2. Press the System Speed Call

Controller key or the System Speed Call User Key.

3. Dial the Speed Call code of the number you want to dial.

The number is automatically dialed.

Use Hot Line

The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

To use Hot Line:

Hotline

Press the Hot Line Key. The Hot Line Key automatically dials the number.

Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature.

Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically.

Make a call

Make an Intercom call

The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.

To make an Intercom call:

1. Lift the handset.

Intercom

To answer an Intercom call while on a line other than your Intercom group line:

Hold

Goodbye

Intercom

2. Press the Intercom Key.

3. Dial the one or two digit code for the

intercom group member you wish to call.

1. Press the Hold Key to put the current

call on hold.

Press the Goodbye Key to end the call.

2. Press the Intercom Key and begin to

speak.

Answer a call

When you receive an incoming call, your telephone rings and the LCD indicator flashes.

To answer a call:

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Headset

Lift the handset.

Press the Handfree Button located on the left side of the handset (M3902, M3903, and M3904).

Press the Line (DN) Key beside the LCD indicator as it flashes.

Press the Headset Key when using a headset.

While on an active call

This section describes features that you can use while on an active call.

Place a call on Hold

Use the Hold feature when you are on the line with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold.

To place a call on Hold:

Press the Hold Key. The LCD indicator

Hold

flashes beside the line on hold.

Note 1: If the Automatic Hold feature is configured for your Meridian 1, the active call is automatically put on Hold when you answer the second call.

Note 2: On the Meridian SL-100 Automatic Hold is the default feature.

Note 3: The caller hears music while on hold, if the Music on Hold feature is configured for your system.

To retrieve a call on hold:

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Press the Line (DN) Key beside the flashing LCD indicator.

Transfer a call

The Tra ns fe r feature is used to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party.

1. On the M3903 and M3904, press the

Transfer Soft Key. The other party is on

hold and you receive dial tone. The LCD indicator light flashes steadily.

On the M3902, press the fixed Transfer Key

Transfer

Trans

While on an active call

2. Dial the number where you are transferring the call.

Trans

Transfer

To go back to the original call, if the transfer is incomplete:

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3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer.

The LCD indicator goes from steady on to off.

If the person you called is not available: Press the Line (DN) Key next to the LCD indicator, to reconnect to the original call.

Note: On the Meridian SL-100, press the Transfer Key, dial the number and press the Goodbye Key. If you press the Transfer Key the second time you get a three way conference.

Use Timed Reminder Recall

Timed Reminder Recall gives you a reminder tone when a call you transferred is

not answered.

To use Timed Reminder Recall:

Trans

1. Press the Tra ns fe r Key. The call is put on hold.

2. Dial the number where you want to transfer the call.

While on an active call

Trans

If the transferred call is not answered, your telephone rings:

Trans

3. Press the Tra ns fe r Key again.

Replace the handset before the extension answers. This starts the recall timer.

Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature.

Note 2: If the transfer is complete, the recall timer stops.

1. Lift the handset.

2. Press the Tra ns fe r Key and repeat the

transfer (to a different DN).

Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer.

Use Attendant Recall

The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant.

To contact the attendant while on a call:

AttRecall

1. Press the Attendant Recall Key

while on a call.

Stay on the line until the attendant answers.

While on an active call

Goodbye

2. Press the Goodbye Key. The caller remains connected to the attendant.

Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant.

Use Call Park

Call Park allows a call to be held temporarily and retrieved from any telephone.

You can park an incoming call and page the called party. When you use Call Park you do not tie up a line. Your network administrator can set up a System Park DN where most calls are automatically parked.

If configured network wide, Call Park can be used across networks.

To Park a call on the System Park DN or your own DN:

Park

While on an active call, press the Park Key.

If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN.

To park a call on a DN other than the System Park DN or your own DN:

Park

Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone. Press the Park again or the Goodbye Key.

1. Press the Park Key.

2. Dial the DN where you want to park the call.

3. Press the Park Key.

Note: On Meridian SL-100, press Directed Call Park (DCPK) Key. Dial the DN where you want to park the call. Press DCPK again.

To park a call using the SPRE code or FFC/FAC:

While on an active call

Trans

Trans Conf

To retrieve a parked call:

Conf

1. Press the Tra ns fe r Key or press the

Conference Key.

2. Dial the SPRE code followed by ‡⁄

or, dial the Call Park FFC (Meridian 1), or the Call Park FAC (Meridian SL-100).

3. If you do not want the System Park DN

or your own DN, Dial a DN where you want to park the call.

4. Press the Tra ns fe r Key or press the

Conference Key.

Note: On the Meridian SL-100, press the Transfer Key. Do not press the Conference Key.

1. Lift the handset.

2. If you parked the call using the SPRE

code or FFC/FAC; Dial the SPRE code followed by ‡¤ or, dial the Call Park FFC (Meridian 1), or the Call Park FAC (Meridian SL-100).

3. Dial the DN where you parked the

call.

Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Check with your network administrator to determine your specified period of time.

While on an active call

Record a Calling Party Number

Calling Party Number allows you to record a caller’s number, for accounting

purposes, while on an established call.

To record a caller’s number:

CParty

1. While on an active call, press the

Calling Party Key. Enter number

appears on the display.

2. Dial the calling party’s telephone number.

3. Press the Calling Party Key.

Display incoming calls

The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress.

To view the name of a second caller while on a call in progress:

Display

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1. Press the Display Key.

2. Press the flashing Line (DN) Key. The call waiting information appears on the display.

Note 1: Use of the Display Key does not interfere with the call in progress.

Note 2: You can use the Display Key in combination with other feature keys to display information associated with the feature.

Note 3: On the Meridian SL-100, while on an active call, press the Inspect Key to view information on an incoming call.

While on an active call

Trace a Malicious call

Malicious Call Trace provides a way for you to trace nuisance calls within your system.

To use Call Trace while you are on a call:

CallTrace

To use Call Trace if you do not have a trace button:

Trans Conf

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Press the Call Trace Key.

Note: On the Meridian SL-100, press the Malicious Call Hold (MCH) Key.

1. Press the Tra ns fe r Key or the

Conference Key.

Note: On the Meridian SL-100, press only the Transfer Key.

2. Dial the Trace FFC (Meridian 1 system)

or the Trace FAC (Meridian SL-100 system).

3. Press the Line (DN) Key beside the

flashing LCD indicator to return to the call.

Incoming calls

This section describes features that you can use with incoming calls.

Activate Automatic Answerback

When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring.

Note: When Automatic Answerback is active, calls do not forward to your voice

message service.

To use Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:

AutoAns

Press the Automatic Answerback Key.

Incoming calls

Activate Call Pickup

Call Pickup allows you to pick up a call from any telephone in the same Pickup

Group or another Pickup Group.

To answer a call in your own Call Pickup Group:

1. Lift the handset.

Pickup

To answer an incoming call in another Call Pickup Group:

GrpPickup

To answer a call at a specific extension within your Pickup Group:

2. Press the Pickup Key.

1. Lift the handset.

2. Press the Group Pickup Key.

3. Dial the Pickup Group number of the

telephone that is ringing.

Note 1: The network administrator assigns the Pickup Group code.

Note 2: This feature is not applicable on the Meridian SL-100 system.

1. Lift the handset.

DNPickup

2. Press the DN Pickup Key.

Note 1: The Meridian SL-100 uses the Directed Call Pickup Feature Access Code (FAC).

Note 2: If the pickup DN is invalid, you receive an overflow burst tone, and the screen displays Release and try again. Press the Goodbye Key.

Incoming calls

Use Call Waiting

Call Waiting puts your current call on hold, while you answer an incoming call.

Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator.

To answer an incoming call while on another call:

1. Press the Hold Key when you hear the

Hold

tone. The Call Waiting status icon appears in the display.

CallWait

To return to your first telephone call:

Hold

Goodbye

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If you do not have a Call Waiting Key:

Goodbye

2. Press the Call Wait Key (CWait for M3902) to answer the call.

1. Press the Hold Key, if you want to put the second call on hold.

Press the Goodbye Key to end the second call.

2. Press the Line (DN) Key associated with the first call.

1. If you do not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call.

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2. Press the Line (DN) Key beside the flashing status icon to answer the incoming call.

While you are away from your desk

This section describes features that you may wish to use when you are away from your desk.

Forward calls

Call Forward allows you to direct your calls to ring at another DN. If the

telephone is in the process of ringing, you cannot forward that call.

To forward your calls or change the forward number:

Forward

To cancel Call Forward:

Forward

To reinstate Call Forward to the same number:

Forward Forward

1. Press the Forward Key.

2. Dial the DN where you want to

forward your calls.

3. Press the Forward Key.

Press the Forward Key.

Press the Forward Key Twice.

Forward internal calls only

Internal Call Forward allows only calls originating at internal DNs to ring at

another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.

To forward your internal calls:

IntForward

1. Press Internal Call Forward Key.

While you are away from your desk

2. Dial the DN where you want to forward your calls.

IntForward

Receiving a call:

To cancel Internal Call Forward:

IntForward

To reinstate Internal Call Forward to the same number:

IntForward

3. Press the Internal Call Forward Key.

Press the Internal Call Forward Key.

Press the Internal Call Forward Key twice.

Note: The Meridian SL-100 uses Call Forward Busy/Don’t Answer Internal/External Feature. This feature allows Meridian SL-100 users to:

• Forward an incoming call which

originated internally from a DN in the same customer group as you

• Forward an incoming call which

originated externally from a DN out of your customer group to a DN outside your customer group.

You can activate this feature by using a Feature Access Code (FAC).

Use Remote Call Forward

The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone.

Note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone and dial the Call Forwarding Remote Feature Activation Code. This allows you to activate, deactivate, or change call forwarding to a new destination.

To activate Remote Call Forward:

While you are away from your desk

1. Lift the handset.

2. If you call from a telephone outside the

system, first dial your direct system access number and wait for dial tone.

3. Dial the Remote Call Forward FFC to

activate the feature.

4. Dial your Electronic Lock password.

Note: Refer to “Secure your telephone” on page 38.

5. Dial your DN.

You get a dial tone before you dial your number.

6. Dial the number where you want to

forward your calls. If you forward calls to an invalid number, you receive a fast busy.

££££

To cancel Remote Call Forward:

7. Press the ££££ Key.

To forward calls to a previous call forward telephone number, skip step six above.

1. Lift the handset.

2. If you call from a telephone outside the

system, dial the Direct Inward System Access number and wait for the dial tone.

3. Dial the FFC deactivate key code for

Remote Call Forward.

While you are away from your desk

4. Dial your Electronic Lock password.

5. Dial your DN.

You g e t a dial tone before you dial your number.

££££

6. Press the ££££ Key.

Secure your telephone

You c a n Secure (lock) your telephone with a password so that no one can make calls from your office. The lock consists of a password which you may change.

To lock your telephone:

1. Lift the handset.

2. Dial the Lock Flexible Feature Code (FFC) and your Electronic Lock Password.

Note: If you perform this operation from someone else’s telephone, dial your DN.

Goodbye

To unlock your telephone:

3. Press the Goodbye Key.

1. Lift the handset.

Goodbye

2. Dial the Unlock Flexible Feature Code (FFC) and your Electronic Lock Password.

Note: If you perform this operation from someone else’s telephone, dial your DN.

3. Press the Goodbye Key.

To change your password:

While you are away from your desk

1. Lift the handset.

2. Dial the Password Change Flexible

Feature Code (FFC) and your current password. Dial your new password twice (for verification).

Goodbye

3. Press the Goodbye Key.

Note 1: This feature is not available on the Meridian SL-100.

Note 2: You cannot change your password from a remote set.

Talk with more than one person

This chapter describes features which allow you to talk with more than one person at the same time.

Set up a Conference call

You can set up a Conference call for three (or six) people, this includes yourself. Contact your network administrator to find out the maximum number of people you can join in a conference on your system.

To set up a conference call:

Conf

If the person you attempt to add to the conference is unavailable:

Goodbye

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.Join a call

To connect a call on hold (on a different line) to your current call:

1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone.

2. Dial the number of the person you want to add to the conference.

3. Press the Conference Key when the person answers. Everyone is able to join the conversation.

1. Press the Goodbye Key.

2. Press the Line (DN) Key with the flashing icon to return to your original

call

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Conf

1. Press the Conference Key.

2. Press the Key that has the caller you want to connect to your current call.

Talk with more than one person

Conf

3. Press the Conference Key again.

The person on hold joins your conversation.

Selectable Conferee Display and Disconnect

You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system.

To view active conferees:

ConfSelDsp

Goodbye

1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. With each key press, the screen changes to show a different active conferee.

Note: This action has no effect on the displays of the other telephones involved in the conference.

2. Press the Goodbye Key. If configured,

the Conference Count Display returns. The LCD indicator turns off.

To disconnect a conferee:

ConfSelDsp

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1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen.

2. Press the Line (DN) Key on which the

conference call is established. The selected conferee is disconnected from the call.

Note: If there are additional conferees to be disconnected, press the Conferee

Selectable Display Key until the conferee

that is to be disconnected is displayed on the screen.

Talk with more than one person

Goodbye

3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator tuns off.

Use Group Call

Group Call automatically calls members of a predefined group, one at a time,

until they all answer. Ask your network administrator for details on how to create a conference call group.

Note: On the Meridian SL-100, use the Preset Conference feature for group calls. Dial the specific DN for Preset Conference, simultaneous ringing of the pre-selected parties is activated.

To call group members:

1. Lift the handset.

GroupCall

2. Press the Group Call Key. The feature automatically calls all group members. The icon flashes until all members answer.

Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.

To answer a Group Call:

GroupCall

Note: After all the people in the group have answered, only the person who made the group call can put the call on hold.

Press the Group Call Key or Multiple Appearance DN (MADN) Key.

To end a Group Call:

Talk with more than one person

Note 1: If you are on a call and you receive three short tones, this is the notification of a group call on your DN.

Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset or speaker.

Note 3: You do not get a notification of a group call if you are already on a conference or group call.

Goodbye

Press the Goodbye Key.

Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

Work without interruption

This chapter describes features that provide you with uninterrupted work time.

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all callers.

To a c t i vate Make Set Busy:

MakeSetBsy

To deactivate Make Set Busy:

MakeSetBsy

Press the Make Set Busy Key.

Press the Make Set Busy Key a second time to deactivate the feature.

Additional Call Features

Auto Dial Transfer Feature

Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the

central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

To use Auto Dial Transfer when you pick up an incoming trunk call:

CentrexSHF

AutoDial

Goodbye

1. Press the Centrex Switchhook Flash

Key and wait for interrupted dial tone.

2. Press the Auto Dial Key to call the

number desired.

3. Press the Goodbye Key to end the call.

Note: On the Meridian SL-100, Auto Dial can be used to transfer calls however, you do not have to be on a central office trunk call, and the Centrex Switchhook Flash key is not applicable to the Meridian SL-100.

Use the buzz signal

Buzz allows one person, whose telephone is linked to another telephone, to signal

the other telephone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request.

To buzz the telephone linked to yours:

Buzz

1. Press the Buzz Key.

The telephone linked to yours, buzzes as long as you hold down the key.

Buzz

2. When you are finished, release the

Buzz Key.

Note: Buzz signal is not available on the Meridian SL-100.

Additional Call Features

Call Page to make an announcement

Call Page allows you to make an announcement over the page system. To make a

page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the

telephones; the telephones are disconnected and must re-access the page trunk.

To connect to the page system:

1. Lift the handset.

2. Dial the page trunk access code.

The connection to the page system is complete.

3. Make your announcement.

To disconnect from the page system:

Goodbye

Press the Goodbye Key.

Centrex/Exchange Switchhook Flash

Centrex/Exchange Switchhook Flash allows you to signal the Central

Office/Exchange (CO) during an established call to use a Centrex service such as call transfer or three-way calling.

To use Centrex/Exchange Line Switchhook Flash:

CentrexSHF

Goodbye

1. Press the Centrex Switchhook Flash Key You receive special dial tone.

2. Dial the codes for your custom Centrex feature.

3. Press the Goodbye Key to end the call.

Note: The Meridian SL-100 is a central office based PBX, and this feature is not available.

Additional Call Features

Charge a call or Forced Charge a call

Call Charge allows you to charge a call to a specific account. Forced Charge

allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing

number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed. If a user wishes to voluntarily enter an account code, then flash the switchhook and enter the feature code, which is provided by your network administrator.

To charge a local or long-distance call to an account before you dial:

1. Lift the handset.

Charge

To charge a call in progress:

Trans Conf

Charge

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2. Press Charge Key or dial the SPRE

code followed by ﬁ or, dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When you receive dial tone, dial the

number.

1. Press the Transfer Key or the

Conference Key.

2. Press Charge Key or dial the SPRE

code followed by ﬁ or, dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the Line (DN) Key to return to

your call.

Additional Call Features

To charge a call to an account when you transfer a call:

Trans

Charge

Trans

To charge a call to an account when you add someone to a conference call:

Conf

1. Press the Transfer Key. The call is on hold.

2. Press Charge Key or dial the SPRE code followed by ﬁ or, dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After you receive dial tone dial the number to where the call is to be transferred.

5. Press the Tra ns fe r Key when you hear the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer Key.

1. Press the Conference Key. The call is on hold.

Charge

Conf

2. Press Charge Key or dial the SPRE code followed by ﬁ or, dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want to add to the conference.

5. Press the Conference Key.

Additional Call Features

Enhanced Override Feature

Enhanced Override allows you to override an active call after you have attempted

a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).

To use Enhanced Override:

1. Dial a telephone number and receive

a busy signal.

Override

To end the connection:

Goodbye

Forced Camp-on

2. Press the Override Key or dial the

Override FFC to initiate a Forced Camp-on.

If either of the persons on the call disconnects at this time you receive an overflow (fast busy/engaged) signal.

3. Press the Override Key again.

The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. If anyone disconnects, the other two persons will remain connected.

Press the Goodbye Key.

Note: Enhanced Override is not available on the Meridian SL-100.

Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. Forced Camp-on can be used as a feature by itself or in conjunction with Priority Override. The combination of the two features is referred to as Enhanced Override.

Additional Call Features

To use Forced Camp-on:

1. Dial a telephone number and you receive a busy signal.

Override

To answer a camped-on call:

Goodbye

2. Press the Override Key, or dial the Override FFC on the Meridian 1 or the Override FAC on the Meridian SL-100, to initiate a Forced Camp-on.

Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen). You are now camped-on to the number you dialed.

3. When the person you called finishes their call, your telephone automatically dials the number. Both your telephone and their telephone ring.

1. Press the Goodbye Key.

2. When the telephone rings, lift the

handset. You are connected to the

camped-on caller.

Note: Your telephone can be programmed for either Camp-on or Call Waiting, but not both.

Note: Forced Camp-on is not available on Meridian SL-100.

Override Feature

You c a n Override a busy signal and interrupt another call. Note: This feature is called Busy Override on the Meridian SL-100.

To override a busy/engaged signal:

1. Dial a telephone number and receive a busy signal.

Additional Call Features

Override

To end the connection:

Goodbye

2. Press the Override Key, or dial the

Override FFC on the Meridian 1 or the Override FAC on the Meridian SL-100.

The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. A short tone repeats every sixteen seconds.

Press the Goodbye Key.

Privacy Release Feature

Privacy Release allows one or more people who share your DN to join your call.

To use Privacy Release while on an established call:

PrivRls

Press the Privacy Release Key while you are on a call. Other persons can now join the call, if they press the shared Line (MADN) Key on their telephone.

Radio Page Feature

Some telephone systems can have an on-site Radio Page system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Page “Meet - me” code from any telephone. This connects the person paged to the party who paged them.

Note: On the Meridian SL-100, dial the paging number access code. A network connection is established with the paging access trunk. This provides access to loudspeaker paging equipment. Automatic Pre-selection, Automatic Post-selection, and Special Radio page features do not apply to Meridian SL-100.

To use Automatic Pre-selection (“Meet - me” page):

1. Lift the handset.

Additional Call Features

2. Dial the Radio Page FFC. You receive page dial tone.

3. Dial the number of the party you want to page. After you dial, you receive a ringback tone.

Note 1: The person you paged uses any telephone to enter a Radio Page Answer code, plus their own DN. This action connects you and the person paged.

Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence. Press the Goodbye Key.

To use Automatic Post selection: The called party is either busy on the

telephone or away from the desk.

To page the called party there is no need to redial the number of the called party.

RadioPage

To use the Special Radio Page feature:

1. Press the Radio Page Key. You receive a special dial tone.

2. Dial the Radio Page Access FFC. You receive dial tone.

Note 1: The person you have paged can proceed to any telephone, enter their Radio Page Answer code plus their own DN. This action connects you and the person paged.

Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period. When you receive this signal, replace the handset or press the Goodbye Key.

If you carry a Radio Pager, you receive a page indication when someone dials your DN.

Additional Call Features

If the Radio Page system is set up to function in “Meet - me” mode, you can answer the page call from any telephone. You can connect to the person who paged you.

1. Lift the handset.

2. Dial the Radio Page Answer FFC. You

receive page tone.

3. Dial your own DN. You connect to the

page caller. You receive a steady high-pitched tone, letting you know the caller has hung up.

Voice Call Feature

You page another person or make an announcement through someone else’s telephone speaker.

To make a voice call:

1. Lift the handset.

VoiceCall

Goodbye

To respond to a voice call:

2. Press the Voice Call Key.

3. Make your announcement.

4. Press the Goodbye Key.

Your telephone rings once and you hear the caller's voice through your speaker. Lift the handset.

Note: On the Meridian SL-100 use the Individual Page from the Group Intercom (GIC) feature. Press the GIC Key and dial the appropriate GIC number. After the first ring, press the GIC Key and a one-way connection is established. Make your announcement over the speaker.

Hospitality features

These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not

available on the Meridian SL-100.

Automatic Wake-Up

Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time. When you answer the call, you hear recorded music for up to thirty seconds followed by a pre-recorded announcement, or the attendant.

To enter the time for a wake-up call:

1. Lift the handset.

2. Dial the Wake-Up Request FFC on the Meridian 1 or the Wake-Up Request FAC on the Meridian SL-100.

Goodbye

To cancel a wake-up call:

3. Dial the wake-up time in a 24-hour format (hhmm).

4. Press the Goodbye Key.

Note: On the Meridian SL-100, after you enter the FAC, you receive a second dial tone. Enter four consecutive digits to specify an hour and minute. The reminder time is specified in 24 hour format. (i.e., for 6:00 PM, input 1800.) You receive a confirmation tone.

1. Lift the handset.

2. Dial the Wake-Up Cancel FFC on the Meridian 1 or the Wake-Up Cancel FAC on the Meridian SL-100.

Hospitality features

Goodbye

To verify the time for the wake-up call:

3. Press the Goodbye Key.

Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone.

1. Lift the handset.

2. Dial the Wake-Up Verify FFC.

3. Dial the wake-up time in a 24 hour

time format (hhmm). If it is correct, you receive a confirmation tone.

Note: This feature is not available on the Meridian SL-100. To change the specified time for a wake-up call on the Meridian SL-100, you must first deactivate the feature and then activate the feature with a new request.

Goodbye

4. Press the Goodbye Key.

Note: In 24-hour time format, 7:30 AM is entered as 0730; 9:45 PM is 2145.

Hospitality features

Message Registration

Message Registration allows you to read, change, or reset meters that log your

hotel telephone calls.

To read meters:

MsgReg

To change a meter:

MsgReg

••••

MsgReg

To reset a meter to zero:

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Press the Message Registration Key.

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Dial the correct meter count.

4. Press the

5. Press the Message Registration Key

••••

Key.

MsgReg

•

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Press the Star Key.

4. Press the Message Registration Key.

Hospitality features

Maid Identification

Maid Identification makes it easier to keep track of which maids clean which

rooms. The maid enters the information from the telephone in each room.

To enter cleaning status:

RoomStatus

••••

1. Press the Room Status Key.

2. Dial the Directory Number (DN) for

the room for which the cleaning status is being changed.

3. Dial one of the following cleaning

status codes:

= cleaning requested

⁄

= cleaning in progress

= room cleaned

‹

= room passed inspection

›

= room failed inspection

ﬁ

= cleaning skipped

ﬂ

= not for sale

‡

You receive interrupted dial tone.

4. Press the

5. Dial the Maid ID. If you dial the wrong

Maid ID, press the Star Key and redial the ID.

••••

Key.

RoomStatus

1. Press the Room Status Key.

Hospitality features

Room Status

Room Status lets you read the status of a room using the display.

To read the status of a room:

RoomStatus

1. Press the Room Status Key.

2. Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code.

The first digit indicates the occupancy status:

= room vacant

= room occupied

The next digit indicates the cleaning status of the room:

= cleaning requested

= cleaning in progress

= room cleaned

= room passed inspection

= room failed inspection

= cleaning skipped

= not for sale

RoomStatus

3. Press the Room Status Key.

Telephone display

This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the following figures.

M3902 display

The M3902 display gives call status and feature information.

Date/time display Call party info Feature Status info Options info

M3903 display

08/12 5:48

Conf Forward

2637

AutoDl

553-9078B

The upper portion of the display on the M3903 gives call status information, the lower display area contains a single line which displays feature information. If you are viewing a list that contains more than one item, you must use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key.

Line/Feature Key Status

Auto Dial 2498

Date/time display Call party info Feature Status info Options info Directories info

5 New callers

Trans

Quit Copy

Conf Forward More...

Feb 20 5:48 P

553-9077B

Telephone display

M3904 display

The upper portion of the display on the M3904 gives call status information, the lower display area is a three line feature information display.

Line/Feature Key Status

Display 

ConfSelDsp 

AutoDial 

Intercom 

2639 

2637 

Feb 20 5:48 P

Date/time display Call party info Feature Status info Options info Directories info

NORTEL NETWORKS 

5 New callers 



TransConfForwardMore...



Quit Copy

553-9076B

Note: Refer to “Your Telephone’s Controls” on page 5 and for more information on display and specialized key information.

Options List

The Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics.

Most of the options are available to you on the M3902, M3903, and M3904. Some of the options are available only if turned on by your network administrator; others are designed for specific models in the M3900 series.

To change any option’s setting:

Options

Select

Done

Quit

1. Press the Options Key.

2. Use the Navigation Keys to move up or down through the options list.

3. Press the Select Key when the desired option is highlighted.

4. Change the option’s settings. Refer to the following pages for details. The display also provides you with information to adjust your selection.

5. Press the Done Key to save your changes.

6. Press the Quit Key or Options Key to exit.

Note: If you press the Quit Key or Options Key before you press the Done Key, you exit the Options List without saving your changes.

Options List

Select a language

The display is available in multiple languages. After you select Language. . . from the Options List menu,

1. Use the Navigation Keys to highlight the desired language (e.g., German).

Deutsch

Select

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

2. Press the Select Key.

Change a Feature Key label

You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These keys are located on both sides of the top portion of the display area.

To change a Feature Key label:

1. Use the down Navigation Key to highlight Change feature key label.

Change feature key label

Select

2. Press the Select Key.

This action takes you to the Feature

Key menu and highlights Change

feature key label.

3. Press the Select Key again.

The prompt asks you to select the key you want to change.

AutoDial

4. Press the Programmable Line/Feature Key whose label you want to change, (e.g., AutoDial).

Options List

5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears.

Case

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Note: For a detailed example of using the dial pad to enter text into your M3900 Series telephone, please see “Add a Personal Directory entry” on page 82.

To restore one key label:

Restore one key label

Select

6. Use the Case Key to change the case of the letter, as needed.

7. Press the right Navigation Key once to move the cursor (so you can enter the next letter) when the desired letter appears.

8. Repeat steps 4, 5, and 6 until you have changed the entire label.

1. From the Feature Key menu, use the down Navigation Key to highlight

RRRReeeessssttttoooorrrre

2. Press the Select Key.

e oooonnnne

e e

e kkkkeeeey

y llllaaaabbbbeeeellll.

e e

y y

Purchasing

Press the Done Key to return to the Options List menu. Press the Quit Key or

Options Key to exit.

Note: You cannot change the label on the primary DN. You can press the Shift Key, if the label you want to change is on the second layer of Programmable Line/Feature Keys (self-labeled).

3. Press the Programmable Line

(DN)/Feature Key (self-labeled) that

you want to restore to the original label (e.g., PPPPuuuurrrrcccchhhhaaaassssiiiinnnngggg).

Options List

Adjust Screen contrast

The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu;

Lower

Higher

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Contrast screen, press Lower to decrease the display contrast level.

Press Higher to increase the display contrast level.

Adjust volume

Note: After you select Volume adjustment. . . from the Options List menu, a list of adjustable items for your telephone model appears. It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making.

To adjust the Ringer volume:

Ringer

Lower

Higher

1. Select Ringer from the Volume menu.

2. Press Lower to decrease the ringer volume.

3. Press Higher to increase the ringer volume.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Use the procedure above to adjust the volume on the following items:

Buzzer

Speaker

Handset listen

Handsfree listen

Headset listen

Headset talk

Headset sidetone

Note: Headset sidetone (M3904 only) is the sound of your own voice that you hear in the headset speaker.

Options List

Choose Ring type

The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu;

1. Use the Navigation Keys to scroll

through the list of ring types.

Ring type 3

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Play

Select

2. Press the Play Key to sample a ring

tone.

3. Press the Select Key to activate the

desired ring type (M3903 and

M3904).

Select Call Log options

The Call Log options (available on the M3903 and M3904) provide a choice of logging all incoming calls, logging only the unanswered calls, or not logging any calls. The Call Log holds up to 10 different incoming entries for the M3903 and up to 100 for the M3904. After you select Call log options from the Options List menu;

From the Log options menu, use the

Navigation Keys to highlight and

select either:

Log all calls

Log unanswered calls

Log all calls

or Log unanswered calls

Note: New call indication must be set to On, if you want Call Log notification.

Press the Done Key to save selection. Press the Quit Key or Options Key to exit.

Options List

Use Live dial pad

The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Live dialpad screen, press the On Key to turn on Live dial pad.

Press the Off Key to turn off Live dial pad.

Select Preferred name match

The Preferred name match option (available on the M3904) displays the names of incoming and outgoing callers as stored in your Personal Directory, if the telephone number matches the one stored in your directory. This option allows you to personalize the displayed names for incoming and outgoing calls. After you select Preferred name match from the Options List menu;

Off

From the Name match screen, press the On Key to turn on Preferred name match.

Press the Off Key to turn off Preferred name match.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Options List

Set up area code

Using the Area code set-up option (available on the M3904) causes the Callers List and Calling Line ID (CLID) display show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three codes. After you select Area code

set-up from the Options List menu

1111sssst

t CCCCooooddddeeee:

t t

2222nnnnd

d CCCCooooddddeeee:

d d

3333rrrrd

d CCCCooooddddeeee:

d d

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

: 444400008888

: : :

: :

Use the Navigation keys to place your cursor in the first line and enter an

area/country code of your choice.

Note: You can enter up to three codes of your choice.

Enable Call timer

The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Call timer screen, press the

On Key to turn on the Call timer.

Press the Off Key to turn off the Call timer.

Select Date/time format

There are eight Date/time formats. Four formats are based on the 12 hour clock and four are based on the 24 hour clock. After you select Date/time format. . . from the Options List menu;

Use the Navigation Keys to scroll through the eight formats. The sample formats appear on the upper right side of the display area.

Format 3

Press the Done Key to select the highlighted format. Press the Quit Key or Options Key to exit.

Options List

Enable Key click

The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the

Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Key click screen, press the

On Key to turn on Key click.

Press the Off Key to turn off Key click.

Use Headset port on call

The Headset port on call option (available on the M3904) requires that a lamp-type accessory be connected to the headset port. When the Headset port on call option is activated and the user is on a call, the lamp lights providing an indication that a call is in progress. After you select Headset port on call from the Options List menu;

Off

From the On call screen, press the On Key to turn on Headset port on call.

Press the Off Key to turn off Headset port on call.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more

information please contact your Nortel Networks distributor.

Options List

Activate Headset port external alerter

When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. After you select Headset port ext alerter from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more

information please contact your Nortel Networks distributor.

From the Ext alerter screen, press the

On Key to turn on Headset port

external alerter.

Press the Off Key to turn off Headset port external alerter.

Use Call indicator light

The incoming call indicator light can be controlled on the M3904. After you select

Call indicator light from the Options List menu;

Off

From the Indicator screen, press the

On Key to turn on Call indicator light.

Press the Off Key to turn off Call indicator light.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Options List

Set On-hook default path

The On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the

Options List menu;

From the On hook path menu, use the

Navigation Keys to highlight and

select either:

Handsfree selected

Headset selected

Press the Done Key to save selection. Press the Quit Key or Options Key to exit.

Handsfree selected

or Headset selected

Display diagnostics

The Display diagnostics option tests the functionality of your telephone’s display screen and indicator lights. This option also provides information on the firmware currently in use on your M3900 series telephone. After you select Display diagnostics from the Options List menu;

Use the up or down Navigation Keys

Press the Done Key to return to the Options List menu. Press the Quit Key or

Options Key to exit.

to scroll through the list and view the changing display screens.

Options List

Control Group Listening

The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the

Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Note 1: The Group listening selection will not appear in the Options List menu of your telephone unless this feature has been activated by your network administrator.

Note 2: This feature does not have a tone to inform the party on the other end of the call that the conversation is being monitored. You must tell the other party that others are listening to the conversation.

From the Group listening screen, press the On Key to turn on Group listening.

Press the Off Key to turn off Group listening.

Directory display and navigation

M3903 Directory display and navigation

The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key. The figure below shows the status once you log into the directory. The M3903 has a Call Log and Redial list. It does not have a Personal Directory.

01 Call Log (use ) Callers List

Select

Quit Copy

553-9079

Access your Callers List or Redial List (M3903)

To access the M3903 Call Log:

Call Log

Callers List

Redial List

To exit the M3903 Call Log:

Call Log

Select

Quit

1. Press the Call Log Key.

2. Use the Navigation Keys to highlight the log that you want to view.

3. Press the Select Key.

Press the Quit Key or the Call Log Key to exit.

Directory display and navigation

M3904 Directory display and navigation

With the M3904’s display, you can view three lines of information. The figure below shows the status once you log into the directory.

01 Directories

Personal Directory Call Log (Callers List) Call Log (Redial List)

Select

Quit Copy

553-9080

Access your Call Log, Redial List, or Personal Directory (M3904)

To access the M3904 Directory/Log:

Directory/Log

Personal Directory

Call Log (Callers List)

Call Log (Redial List)

Password Administration

To exit the M3904 Directory/Log:

Directory/Log

Select

Quit

1. Press the

2. Use the

the Personal Directory or the Call Log that you want to view.

3. Press the

Press the

Directory/Log

Navigation

Key.

Select

Key or the

Quit

Key to exit.

Key.

Keys to highlight

Directory display and navigation

Directory password protection (M3904)

You can password protect your Personal Directory, Callers List, and Redial list on the

M3904

password each time you press the Directory/Log Key.

To enable password protection:

. If password protection is activated, you will be asked to enter your

Directory/Log

Password Administration

Select

1. Press the

2. From the

Navigation

Password Administration

3. Press the

Admin

enabled: OFF

4. Press the

Password enabled: OFF

5. Press the protection.

Dial

Directory/Log

Directories

Keys to highlight

Key. The

Select

menu appears with

highlighted.

Key again to select

Select

Key to enable password

the password.

Key.

menu, use the

Passwd

Password

Enter

7. Press the

Enter

Key.

the password again to confirm

Dial

your password.

Directory display and navigation

Enter

Done

Quit

Directory/Log

To disable Personal Directory password:

Directory/Log

Enter

9. Press the

10. Press the

11. Press the

Directory/Log

1. Press the

3. Press the

the password.

Dial

Key.

Enter

Key to save changes.

Done

Key or the

Quit

Key to exit.

Directory/Log

Key.

Enter

Key.

Password Administration

Select

Off

4. Use the

PPPPaaaass

5. Press the

Admin

enabled: ON

6. Press the

Password enabled: ON

7. Press the

protection.

Navigation

sswwwwoooorrrrd

d AAAAddddmmmmiiiinnnniiiissssttttrrrraaaattttiiiioooonnnn

ssss

d d

Select

menu appears with

Select

Off

Keys to highlight

Key. The

highlighted.

Key again to select

Key to disable password

Passwd

Password

Directory display and navigation

Directory/Log

Done

Quit

8. Press the

Key to save changes.

Done

9. Press the

Directory/Log

Key or the

Quit

Key to exit.

Call Log

The

Call Log

of incoming and outgoing calls and can be password protected on the You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls.

The

Callers List

order of date and time received/made. The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list.

The

M3904

outgoing calls. The and store it in the Personal Directory.

The

M3903

outgoing calls.

(available on the

stores incoming calls, and the

Call Log list holds up to 100 entries for incoming and 20 entries for

M3904

Call Log list holds up to 10 entries for incoming and 5 entries for

M3903

can copy a number from the Callers List or Redial List

and

M3904

Redial List

) records the name and number

M3904

stores outgoing calls in

Access and use the Callers List (M3903)

To access your Call Log:

Call Log

Callers List

1. Press the

2. Use the

Callers List

Call Log

Navigation

Key.

Keys to highlight

Select

New

Old

3. Press the

4. Press the

the new calls list.

Press the the old calls list.

Key.

Select

Key to go to the top of

New

Key to go to the top of

Old

Call Log

To make a call from the Callers List:

1. Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call.

2498

Dial

To exit the Callers List without making a call:

Quit

Call Log

Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call.

2. Press the Dial Key to call the number selected. You leave the Callers List when you make the call.

Press the Quit Key or the Call Log Key to exit.

Access and use the Callers List (M3904)

To access your Callers List:

Directory/Log

1. Press the Directory/Log Key.

Call Log (Callers List)

Select

2. Use the Navigation Keys to highlight Call Log (Callers List).

3. Press the Select Key.

Call Log

New

Old

To make a call from the Callers List:

2498

Dial

To exit the Callers List without making a call:

4. Press the New Key to go to the top of

the new calls list.

Press the Old Key to go to the top of the old calls list.

1. Use the Navigation Keys to scroll

through the Callers List and highlight the number you want to call.

Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call.

2. Press the Dial Key to call the number

selected. You leave the Callers List when you make the call.

Directory/Log

Quit

Press the Quit Key or the

Directory/Log Key to exit.

Redial List

The Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be password protected on the

M3904. On the M3904, you can copy these numbers to your Personal Directory.

Use the Redial List (M3903)

To access your Redial List:

Call Log

Redial List

2637

Select

Dial

Use the Redial List (M3904)

1. Press the Call Log Key.

2. Use the Navigation Keys to highlight Redial List.

3. Press Select.

4. Use the Navigation Keys to scroll through the Redial List and highlight the number you want to call.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

5. Press the Dial Key. Your call is automatically dialed and you exit the Redial list.

To access your Redial List:

Directory/Log

1. Press the Directory/Log Key.

Call Log (Redial List)

Redial List

2. Use the Navigation Keys to highlight

Call Log (Redial List).

2637

Select

Dial

3. Press Select.

4. Use the Navigation Keys to scroll

through the Redial List and highlight the number you want to call.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

5. Press the Dial Key. Your call is

automatically dialed and you exit the Redial list.

Use the Personal Directory

The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). You can add a directory entry by copying the entry from your Callers List or Redial List. You can also add entries with the “AddNew” Key or by using the Personal Directory PC Utility application. The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your M3904 telephone. You can create a directory on your Personal Computer and transfer it to your M3904 telephone.

Access the Personal Directory

Directory/Log

Select

Add a Personal Directory entry

After accessing your Personal Directory:

AddNew

Example: To enter the name Chris:

1. Press the Directory/Log Key.

2. Press the Select Key in the Directories menu to select Personal Directory.

1. Press the Add New Key.

2. Dial the new name.

1. Dial the name using the key pad.

Use the Personal Directory

¤¤¤

¤¤¤¤¤¤

››

››››

‡‡‡

‡‡‡‡‡‡ ›››

›››

››››››

‡‡‡‡

‡‡‡‡‡‡‡‡

To enter the number:

Done

2. Press the dial pad key with the desired

letter repeatedly until that letter appears on the display.

3. Press the right arrow key to go to the

next letter.

Note: The cursor automatically advances to the next position, if a different-from-last key is pressed, or after a short pause.

4. Press the Next Key.

1. Use the dial pad to enter the telephone

number associated with the name entered above.

Note: If you are adding an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call.

2. When you have finished entering all of

the digits, press the Done Key to save the changes.

Directory/Log

Quit

3. Press the Quit Key or the

Directory/Log Key to exit.

Use the Personal Directory

Add an incoming call

Copy

Dirctry

Clear

1. Press the Copy Key. The displays shows the message CCCCooooppppy

2. Press the Directory Key.

y ttttoooo.

y y

3. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 4) and go to step 5.

Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed.

4. Press the Next Key. Make changes to the telephone number if required

Note: If you are copying an external or long distance number, be sure to add the access codes required by your system to make an external or long distance call.

Done

Quit

Directory/Log

Note: You can edit the name or number before or after you save to the directory.

5. Press the Done Key to save the entry in your directory.

6. Press the Quit Key or the

Directory/Log Key to exit.

Add an outgoing call

Use the Personal Directory

1. Use the dial pad to enter the complete

number of the other party.

Note: If you are dialing an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call.

2. Lift the handset.

Copy

Dirctry

3. After the person you called answers,

press the Copy Key. The displays shows Copy to.

4. Press the Directory Key.

5. Add the name, using the dial pad,

Delete, and Case Keys as needed.

6. Press the Next Key.

Done

Quit

Directory/Log

Note: You can edit the name or number before or after you save to the Directory.

7. Press the Done Key to save the

changes.

8. Press the Quit Key or the

Directory/Log Key to exit.

Use the Personal Directory

Delete or edit a Personal Directory entry

To delete a Personal Directory entry:

1. Use the Navigation Keys to highlight the entry you want to edit or delete.

Delete

Yes

To edit a Personal Director y entry:

Edit

2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory.

3. Press the Yes Key to confirm the deletion.

1. Press the Edit Key to change the telephone number or name.

2. Use the Navigation Keys to highlight the character you want to change.

3. Use the dial pad to enter the desired changes. Refer to“Add a Personal Directory entry” on page 82 for an example of how to use the dial pad to enter names.

4. Press the Next Key. Edit the number if necessary.

Directory/Log

Done

Quit

5. Press the Done Key to save the changes.

6. Press the Quit Key or the

Directory/Log Key to exit.

Delete your Personal Directory

To delete your Personal Directory:

Use the Personal Directory

Directory/Log

DelList

Yes

Quit

1. Press the Delete List Key. The message

Delete all entries? appears.

2. Press the Ye s Key if you want to delete

all the entries in your Personal Directory.

Press the No Key if you want to return to the top of the Personal Directory with no changes made.

3. Press the Quit Key or the

Directory/Log Key to exit.

Use the Personal Directory to make a call

To use the Personal Directory to make a call:

1. Use the up or down Navigation Keys

to highlight the desired name or number.

Purchasing

Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call.

Dial

2. Press the Dial Key.

Use the Personal Directory

Use Card View

The Card View feature provides additional information about the Personal Directory entry.

To look at the Card View:

1. Highlight the name.

2. Press the right Navigation Key.

1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View.

Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call.

2. Press the Dial Key to place the call.

1. Press the left Navigator Key to leave the Card View and return to the selected name.

To dial from the Card View:

Dial

To exit the Card View:

Search for an entry

You can search for a particular entry in your Personal Directory.

To search for an entr y:

Personal Directory

Select

1. Use the Navigation Keys to scroll through the Directories menu and highlight Personal Directory.

2. Press the Select Key.

Use the Personal Directory

3. Use the dial pad to enter the first letter

of the name your are seeking. For example, press the ¤¤¤¤ key twice to go to the first entry that begins with the letter “B”.

Copy a number from the Redial List

You can copy a number from the Redial List to the Personal Directory.

To copy a number from the Redial List:

1. Use the Navigation Keys to highlight

the name or number in your Redial List that you want to copy to your Personal

2498

Directory.

Copy

Dirctry

Clear

2. Press the Copy Key.

3. Press the Directory Key when the

prompt asks Copy to?.

4. Press Next to copy the incoming call

without editing the name. Edit the number, if required (see note for step 5), and go to step 6.

Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed.

5. Press the Next Key. Make changes to

the telephone number, if required.

Note: If you are copying an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call.

Done

6. Press the Done Key. The entry is saved

to your Personal Directory and you are returned to the Redial List.

M3901 Feature Operation

M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation.

The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature. Your system administrator programs the features for your telephone. There is a feature card placed on your telephone, which lists the features and instructions.

M3901 Fixed Keys

Goodbye Key

To end a call:

Goodbye

Hold Key

To put a call on Hold:

To take a call off Hold:

Hold

Line

Press the Goodbye Key to terminate a call.

Replace the handset to terminate a call.

Press the Hold Key to put an active call on hold.

Press the Line (DN) Key to take the call off hold.

Note: When a call is on hold, the Message Waiting Call Status Indicator flashes to serve as a reminder.

Line (DN) Key

To use the Line (DN) Key to make a call:

M3901 Feature Operation

Line

Volume Control Bar

Use the

To adjust the ringer volume:

To adjust the handset volume (voice or dial tone):

Volume Control Bar

to raise or lower the volume on the ringer or handset.

1. Press the

telephone number.

Lift the automatically selected.

the telephone number.

Dial

While the telephone is ringing, press the right side of the

to raise the ringer volume or press

Bar

the left side of the to lower the ringer volume.

With sound coming from the handset, press the right side of the

Control Bar

volume or press the left side of the

Volume Control Bar

handset volume.

(DN) Key and

Line

handset

. The Line (DN) Key is

Volume Control

Volume Control Bar

to raise the handset

to lower the

Volu me

dial

the

Features Key

To activate a feature:

Features

1. Press the

the number key assigned to the

Dial

feature.

Features

Key.

M3901 Feature Operation

Features

Use a programmed feature or an Auto Dial

Your network administrator may configure up to five features for your telephone.

To access a feature requires that you to press the / Key and a Dial Pad Number Key assigned to the feature. After you press the Feature Key, you have 30 seconds to press a Dial Pad Number Key or the process ends.

Press the / Key and the

To activate a feature:

To deactivate the active feature:

Features

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To program an Auto Dial Key:

Features

Key to turn an active feature off.

££££

1. Press the

2. Press the associated with the feature you want to use.

1. Press the

2. Press the

The Features Card on the right side

Note:

of the M3901 lists each feature and the Dial Pad Number Key used to activate the feature.

1. Without lifting the handset, press the

Features

Dial Pad Number

Features

££££

Key.

Key

Key.

2. Press the Auto Dial position you want to program. The Feature Activation Indicator flashes.

Dial

to the Auto Dial position.

Dial Pad Number

the number you want to program

Key for the

Nortel M3901, M3902, M3903, M3904 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

M3900 Series Meridian Digital Telephone

M3901

M3902

M3903

M3904

Your Telephone’s Controls

Terms you should know

Your telephone call features

Use handsfree calling (M3902, M3903, and M3904)

Activate/deactivate Group listening controls

Use the Redial list on the M3903

Use the Redial List on the M3904

Use the Predial feature

Make a call

Make a call while on-hook

Make a call with the dial pad

Auto Dial

Ring Again

Redial last number called

Use Speed Call

Make a System Speed Call

Use Hot Line

Make an Intercom call

Answer a call

While on an active call

Place a call on Hold

Transfer a call

Use Timed Reminder Recall

Use Attendant Recall

Use Call Park

Record a Calling Party Number

Display incoming calls

Trace a Malicious call

Incoming calls

Activate Automatic Answerback

Activate Call Pickup

Use Call Waiting

While you are away from your desk

Forward calls

Forward internal calls only

Use Remote Call Forward

Secure your telephone

Talk with more than one person

Set up a Conference call

.Join a call

Selectable Conferee Display and Disconnect

Use Group Call

Work without interruption

Activate Make Set Busy

Additional Call Features

Auto Dial Transfer Feature

Use the buzz signal

Call Page to make an announcement

Centrex/Exchange Switchhook Flash

Charge a call or Forced Charge a call

Enhanced Override Feature

Forced Camp-on

Override Feature

Privacy Release Feature

Radio Page Feature

Voice Call Feature

Hospitality features

Automatic Wake-Up

Message Registration

Maid Identification

Room Status

Telephone display

M3902 display

M3903 display

M3904 display

Options List

Select a language

Change a Feature Key label

Adjust Screen contrast

Adjust volume