Nortel M3901, M3902, M3903, M3904 User Guide

Nortel Knowledge Network

Meridian Digital

Telephones

M3901

M3902

M3903

M3904

User Guide

Enterprise Voice Solutions Customer Documentation

	Contents
M3900 Series Meridian Digital Telephone	1
M3901 .................................................................................................	1
M3902 .................................................................................................	2
M3903 .................................................................................................	3
M3904 .................................................................................................	4
Your Telephone’s Controls	5
Terms you should know	8
Your telephone call features	10
Use handsfree calling (M3902, M3903, and M3904) ............................	10
Activate/deactivate Group listening controls ..........................................	12
Use the Redial list on the M3903 ...........................................................	14
Use the Redial List on the M3904 ..........................................................	14
Use the Predial feature .........................................................................	15
Make a call	17
Make a call while on-hook ...................................................................	18
Make a call with the dial pad ...............................................................	18
Auto Dial ............................................................................................	18
Ring Again ..........................................................................................	19
Redial last number called .....................................................................	20
Use Speed Call ....................................................................................	21
Make a System Speed Call ...................................................................	22
Use Hot Line ........................................................................................	22
Make an Intercom call ..........................................................................	23
Answer a call	24
While on an active call	25
Place a call on Hold .............................................................................	25
Transfer a call .....................................................................................	25
Use Timed Reminder Recall ...................................................................	26
Use Attendant Recall ............................................................................	27
Use Call Park .......................................................................................	28
	i

Contents
Record a Calling Party Number .............................................................	30
Display incoming calls ..........................................................................	30
Trace a Malicious call ...........................................................................	31
Incoming calls	32
Activate Automatic Answerback ............................................................	32
Activate Call Pickup .............................................................................	33
Use Call Waiting .................................................................................	34
While you are away from your desk	35
Forward calls .......................................................................................	35
Forward internal calls only ....................................................................	35
Use Remote Call Forward .....................................................................	36
Secure your telephone ..........................................................................	38
Talk with more than one person	40
Set up a Conference call .......................................................................	40
.Join a call ...........................................................................................	40
Selectable Conferee Display and Disconnect ..........................................	41
Use Group Call ....................................................................................	42
Work without interruption	44
Activate Make Set Busy ........................................................................	44
Additional Call Features	45
Auto Dial Transfer Feature ....................................................................	45
Use the buzz signal ..............................................................................	45
Call Page to make an announcement .....................................................	46
Centrex/Exchange Switchhook Flash .....................................................	46
Charge a call or Forced Charge a call ...................................................	47
Enhanced Override Feature ..................................................................	49
Forced Camp-on ..................................................................................	49
Override Feature .................................................................................	50
Privacy Release Feature ........................................................................	51
Radio Page Feature ..............................................................................	51
Voice Call Feature ................................................................................	53

ii

	Contents
Hospitality features	54
Automatic Wake-Up ............................................................................	54
Message Registration ...........................................................................	56
Maid Identification ...............................................................................	57
Room Status ........................................................................................	58
Telephone display	59
M3902 display ....................................................................................	59
M3903 display ....................................................................................	59
M3904 display ....................................................................................	60
Options List	61
Select a language ................................................................................	62
Change a Feature Key label .................................................................	62
Adjust Screen contrast ..........................................................................	64
Adjust volume ......................................................................................	64
Choose Ring type .................................................................................	65
Select Call Log options .........................................................................	65
Use Live dial pad .................................................................................	66
Select Preferred name match .................................................................	66
Set up area code .................................................................................	67
Enable Call timer .................................................................................	67
Select Date/time format ........................................................................	67
Enable Key click ..................................................................................	68
Use Headset port on call ......................................................................	68
Activate Headset port external alerter ....................................................	69
Use Call indicator light .........................................................................	69
Set On-hook default path .....................................................................	70
Display diagnostics ..............................................................................	70
Control Group Listening .......................................................................	71
Directory display and navigation	72
M3903 Directory display and navigation ..............................................	72
Access your Callers List or Redial List (M3903) .......................................	72
M3904 Directory display and navigation ..............................................	73
Access your Call Log, Redial List, or Personal Directory (M3904) .............	73

iii

Contents
Directory password protection (M3904) .................................................	74
Call Log	77
Access and use the Callers List (M3903) ................................................	77
Access and use the Callers List (M3904) ................................................	78
Redial List	80
Use the Redial List (M3903) ..................................................................	80
Use the Redial List (M3904) ..................................................................	80
Use the Personal Directory	82
Access the Personal Directory ................................................................	82
Add a Personal Directory entry .............................................................	82
Add an incoming call ...........................................................................	84
Add an outgoing call ...........................................................................	85
Delete or edit a Personal Directory entry ................................................	86
Delete your Personal Directory ..............................................................	87
Use the Personal Directory to make a call ...............................................	87
Use Card View ....................................................................................	88
Search for an entry ..............................................................................	88
Copy a number from the Redial List .......................................................	89
M3901 Feature Operation	90
M3901 Fixed Keys ...............................................................................	90
Use a programmed feature or an Auto Dial ...........................................	92
Use Auto Dial ......................................................................................	93
Use Speed Call ....................................................................................	93
Use Call Transfer .................................................................................	94
Use Conference Call feature ..................................................................	95
Activate Ring Again .............................................................................	96
Make a call .........................................................................................	97
Receive a call ......................................................................................	97
Feature Activation Indicator ..................................................................	97
Message Waiting and Call Status Indicator ............................................	97
Accessories for the M3900 Series telephones	98
Accessory Connection Module (ACM) ....................................................	98
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	Contents
Analog Terminal Adapter (ATA) ...........................................................	98
External Alerter and Recorder Interface .................................................	98
Headsets .............................................................................................	98
Key-based Expansion Module (KEM) .....................................................	98
Meridian 1 Flexible Feature Codes (FFCs)	99
Meridian SL-100 Feature Access Codes (FACs)	100
Index	101

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Contents

vi

M3900 Series Meridian Digital Telephone

M3900 Series Meridian Digital Telephone

There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.

M3901

The M3901 has one Line (DN) Key and can be programmed with up to five features.

M3901

	Feature Activation Indicator
		Feature
	Goodbye	Hold
	Line
		Message/Call Status/
		Incoming Call Indicator

Feature Card

Volume Control Bar

553-8966

Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.

1

M3900 Series Meridian Digital Telephone

M3902

The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).

M3902

LCD display

		Message Waiting Light/
		Incoming Call Indicator
		One Line (DN) Key
		Programmable
		Soft Keys
		(self-labeled)
		Options
LED		Message
Handsfree Key		Transfer
		Hold
		Goodbye
		Navigation Keys
Volume Control Bar
	LED	553-8624

Mute

2

M3900 Series Meridian Digital Telephone

M3903

The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).

M3903

LCD Display

Goodbye

Hold

		Message Waiting Light/
		Incoming Call Indicator
		Programmable Line (DN)/
		Feature Keys
		(self-labeled)
		Programmable Soft Keys
	LED	(self-labeled)
	Handsfree Key	Copy
		Fixed Feature Keys
		Shift
	Volume Control Bar	Applications
	LED	Navigation Keys
	Headset
		Call Log
	Mute
	Options	Message

Quit

553-8625

3

M3900 Series Meridian Digital Telephone

M3904

The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).

M3904

	LCD Display
	Goodbye
	Hold	Message Waiting Light/
		Incoming Call Indicator
		Programmable Line (DN)/
		Feature Keys (self-labeled)
	LED	Programmable Soft
		Keys (self-labeled)
	Handsfree Key
		Fixed Feature Keys
		Shift
	Volume Control Bar	Copy
		Applications
	LED
	Headset	Navigation Keys
	Mute
	Options	Directory/Log
	Quit
	Message	553-8626

4

Your Telephone’s Controls

Your Telephone’s Controls

Goodbye /

Headset /

2498

Hold /

Mute /

Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.

Press the Headset Key to answer a call while on the headset or to switch a call from handset or handsfree to the headset.

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.

The Handsfree Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.

The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when

5

							Your Telephone’s Controls
							the Mute option is in use.
							The Navigation Keys allow you to scroll
							through Menus and lists on the display.
Copy	/						The Copy Key copies incoming or outgoing
							call numbers into the Personal Directory.
	Quit						The Quit Key ends an active application.
							Pressing the Quit Key does not affect the
							status of the calls currently on your
							telephone.
							Note: If you press the Quit Key before the
							Done Key you exit the Options List without
							saving changes. Press the Done Key to exit
							and save the changes.
Options	/						The Options Key allows you to access and
							modify telephone options.
2496	/						Line/Directory Number (DN) Key(s) are
							assigned to your telephone. They can be a
	/						Primary DN (PDN) , secondary DN(s),
Line							multiple appearance DN(s), etc.
2498	/						The lower right hand Line/Feature Key is
							your Primary Directory Number (PDN)
	/						Key (M3902, M3903, M3904). When you
Line							pick up the handset, the line associated
							with this key is ready for you to make a
							call.
							Note: You have only one Primary Directory
							Number assigned to your telephone. You
							can have additional Line/Directory
							Number (DN) Key(s) assigned to your
							M3903 or M3904 telephone.
	Dial						The Dial Key is used to dial numbers stored
							in the Directory and Callers List (M3903
							and M3904). The Dial Key accesses the
							Primary Directory Number (PDN) Key to
							make a call.

6

		Your Telephone’s Controls
Edit		The Edit Key is used to edit Directory and
		Callers List entries (M3904).
Delete		The Delete Key is used to delete entries or
		characters in applications.
Directory/Log	/	The Directory/Log Key (M3904) allows
		you to access your Personal Directory, the
		Call Log (last 100 incoming calls), and the
		Redial list (last 20 outgoing calls).
Call Log	/	The Call Log Key (M3903) allows you to
		access the Call Log (last 10 incoming
		calls), and the Redial list (last 5 outgoing
		calls).
Shift	/	The Shift Key allows you to access the
		second layer of the Programmable
		Line/Feature Keys (M3903 and M3904).
More...		The More Key allows you to access the
		additional layers of the Programmable Soft

Keys.

Trans

Example:

CallWait

Programmable Soft Keys (self-labeled) are configured for various features on the

M3902, M3903, or M3904 Telephones. The Programmable Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features or the active application.

Programmable Line (DN)/Feature Keys (M3903 or M3904) are located at the sides of the upper display area. Once configured, these Programmable Line (DN)/Feature Keys provide one-touch feature activation. An status icon indicates call or feature status.

7

Terms you should know

Terms you should know

Attendant — The attendant is a telephone operator in your organization.

Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu.

Call party information—When your telephone rings, the display shows Calling Line Identification (CLID) information. The system must have CLID enabled. The display module shows the phone number and name of the incoming call.

Card View — The Card View displays a directory entry name and telephone number.

Copy Key — The Copy Key allows the M3904 to copy information from one application to the Personal Directory.

Date/time display feature —The Date/time display feature shows the month and date while the telephone is in an idle state.

Directory Number (DN) — The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number.

Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone.

Indicator —An indicator is an LCD or LED that displays the current status of a feature by its state; flashing, winking, steady on, or off.

Information screen—The Information screen displays call activity, lists, prompts, and status of calls.

Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard when you access some of the features on your telephone.

Meridian 1 — The Meridian 1 is your office communications system.

8

Terms you should know

More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone.

Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.

Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Personal Directory —The Personal Directory stores entries by name and phone number.

Primary Directory Number— The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key.

Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Redial List— The Redial List is accessed through the Call Log Key on the M3903 and through the Directory/Log Key on the M3904. It lists outgoing numbers for calls that have been made from your telephone.

Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Number — A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN).

Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.

Switchhook — The switchhook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switchhook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.

9

Your telephone call features

Your telephone call features

Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

Use handsfree calling (M3902, M3903, and M3904)

If your telephone is an M3902, M3903, or M3904 you can use the built-in microphone and speaker instead of the handset to make of receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call with handsfree:

Press the Handsfree Key. You are now on a handsfree call.

To discontinue a handsfree call:

Goodbye /

To mute a handsfree call:

Mute /

Mute /

To switch from handsfree to handset:

Press the Goodbye Key to end the call.

1.Press the Mute Key. The LED indicator flashes.

2.Press the Mute Key again to return to a two way handsfree conversation.

1.Lift the handset to switch from handsfree to handset.

2.Replace the handset to end the call.

10

Your telephone call features

To switch from handset to handsfree:

Goodbye /

To use headset:

Headset /

To switch from handsfree to headset:

Headset /

1.Press the Handsfree Key.

2.Replace the handset.

3.Press the Goodbye Key to end the call.

Connect headset to the headset jack or the handset jack depending on the headset type and the telephone you are using.

Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset.

Note 1: There are amplified and unamplified headsets that are compatible with your M3900 Series Telephone. Refer to Hardware Options for recommended headset types for you telephone.

Note 2: Access Volume Adjustment in the Options List to adjust the headset volume and gain that work best with the headset type you are using.

Connect headset or put headset on.

Press the Headset Key (M3903 and M3904). For the M3902 read the instructions for the headset you are using.

Note: A Headset Key is used to switch between the headset and the handset mode of operation (M3903 and M3904). The LED lights steadily to indicate you are in headset mode. The headset LED is dark (unlit) if you are in handset mode.

11

Your telephone call features

Activate/deactivate Group listening controls

The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator.

To activate Group listening controls:

Options /

Group listening

Select

1.While on a call that you want to share with others who are present, press the

Options Key.

2.Use the up and down Navigation Keys to scroll through the Options List and highlight Group listening.

3.Press the Select Key.

On	4. Press the On Key.

To deactivate Group listening controls:

Options /

5.Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset.

Note: You must tell the caller that others are listening to the conversation because Group listening does not alert the caller that the conversation is being monitored.

1. Press the Options Key.

2.Use the up and down Navigation Keys to scroll through the menu and highlight Group listening.

Group listening

12

											Your telephone call features
		Select								3.	Press the Select Key.
				Off						4.	Press the Off Key to turn Group
											listening off.
			Done							5.	Press the Done Key to save changes.
				Quit						6.	Press the Quit Key to exit.
To mute a group listening call:
		Mute	/							1.	Press the Mute Key. The LED flashes.
		Mute	/							2.	Press the Mute Key again to return to
											two way conversation.
To switch from Group listening to
handsfree:
											Hold down the Speaker Key while
											replacing the handset.
		and								Note 1: The Group listening feature must
										be configured for your telephone by your
										network administrator. Activate the feature
										through the Options List to use Group
										listening.

Note 2: You must let the other party know when others are listening to the conversation. This feature does not have a tone to inform the party on the other end of the call that the conversation is being monitored.

13

Your telephone call features

Use the Redial list on the M3903

The Redial List records the outgoing call numbers.

To access the Redial list on the

M3903:

Call Log /	1. Press the Call Log Key.

2. Use the up and down Navigation Keys to highlight Redial List.

Redial List

Select

To use the Redial list:

Dial

3. Press the Select Key.

1.Use the up and down Navigation Keys to scroll through the Redial List and highlight the number you want to call.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2.Press the Dial Key. Your call is automatically dialed and you exit the Redial List.

Use the Redial List on the M3904

To access the Redial List on the

M3904:

1. Press the Directory/Log Key.

Directory/Log /

14

Your telephone call features

Call Log (Redial List)

Select

To use the Redial List:

Dial

2.Use the up and down Navigation Keys to highlight Call Log (Redial List).

3.Press the Select Key.

1.Use the up and down Navigation Keys to scroll through the Redial List and highlight the number you want to call.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2.Press the Dial Key. Your call is automatically dialed and you exit the Redial List.

Use the Predial feature

The Predial feature allows you to enter and preview a number and make corrections before you dial the number.

To use Predial:

						1.		Replace the handset, if it is off the
								cradle.
							2.	Dial the number.
								Press a Line (DN) Key to receive dial
2498		3.
								tone, the displayed predialed number
								is automatically dialed.
					4.			Lift the handset when the called party
								answers or, if on handsfree, begin to
								talk.

15

Your telephone call features

To edit a predial number:

2498

1.Without selecting a Line Key, dial the number.

2.Use the left and right Navigation Keys to move the cursor and edit the number if necessary.

Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

3.When you have made the necessary changes to the number, press a Line (DN) Key to call the number.

Note: You cannot use the Predial feature if the Live dial pad feature is active.

16

Make a call

Make a call

This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter.

To make a call:

or

2498

or

or

Headset /

1.Lift the handset.

or

Press the Line (DN) Key. or

Press the Handsfree Key.

Note: The Handsfree Key must be enabled by your network administrator

or

Press the Headset Key if you have a headset connected to your telephone (available on the M3903 and

M3904).

2. Dial the number.

Note: Whenever you read “Lift the handset,” in this guide, you may

alternatively press a free Line (DN) Key, Handsfree Button, or the Headset Key. You receive dial tone with each of these actions.

To change from headset to handset:

The Headset Key is used to switch to the Headset / headset mode of operation. The LED lights

steadily to indicate when you are in headset mode.

17

Make a call

Make a call while on-hook

To make a call while on-hook, leave the handset in the cradle while you dial a number.

To dial on-hook:

2498	1. Press a Line (DN) Key.

2. Dial the number when you receive dial tone.

3. Lift the handset when the called party answers. If you are on handsfree, begin to talk.

Make a call with the dial pad

1. Lift the handset.

2. Dial the number.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

To use Auto Dial:

							1.	Lift the handset.
AutoDial	2.							Press the associated Auto Dial Key.
								This automatically dials the number.
To display the Auto Dial number (M3903 and M3904):
Display	1.							Press the Display Key.
							Note: On the Meridian SL-100, press the
							Auto Dial Key to display the number.

18

Make a call

	AutoDial	2. Press the configured Auto Dial Key.
		The number appears on the display.

To store an Auto Dial number:

AutoDial

AutoDial

1.Press the Auto Dial Key, without lifting the handset.

2.Dial the number to be stored on the Auto Dial Key.

3.Press the Auto Dial Key again. The number is stored on the key.

Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label” on page 62 for detailed instructions.

Ring Again

Use the Ring Again feature when you receive a busy tone or no answer, while you are trying to reach someone in your private network. When you activate Ring Again you receive an audible tone notification when that person is available or has used their telephone. The Ring Again feature allows you to automatically redial the number.

To use Ring Again:

RingAgn

Goodbye /

1.Dial a number and receive a busy tone or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

2.Press the Ring Again Key.

3.Press the Goodbye Key.

19

Make a call

To call a Ring Again party when you When the number you want to reach is receive notification: available, or the person has re-used their

set, you hear the Ring Again tone.

1. Lift the handset, you receive dial tone.

RingAgn

To cancel Ring Again before notification:

RingAgn

2.Press the Ring Again Key.

Press the Ring Again Key a second time before hearing the notification tone.

Redial last number called

Last Number Redial allows you to automatically redial the last number you dialed.

To use Last Number Redial:

					1.	Lift the handset.
2498					2.	Press a Line (DN) Key.
or					or
2498						Press the Line (DN) Key twice.
						The last number you dialed is
2498						automatically redialed.

Note: On Meridian SL-100, press the £ twice.

Note: Your network administrator must configure this feature for your telephone.

20

Make a call

Use Speed Call

Speed Call allows you to automatically dial frequently called telephone numbers by entering a one, two, or three digit code. See your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtlr

SpcCtlr

To make a Speed Call:

1.Press the Speed Call Controller Key. The triangular icon flashes, indicating programming mode.

2.The phone prompts you to dial a one, two, or three digit code and telephone number.

Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

3.Press the Speed Call Controller Key again to save the code and number.

The flashing icon turns off.

1.

Lift the handset.

SpcCtlr

SpcUser

2.

Press the Speed Call Controller key or

or

the Speed Call User Key.

3.

Dial the Speed Call code.

21

Make a call

Make a System Speed Call

System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.

To make a System Speed Call:

SScCtlr SScUser

or

Use Hot Line

1.Lift the handset.

2.Press the System Speed Call Controller key or the System Speed Call User Key.

3.Dial the Speed Call code of the number you want to dial.

The number is automatically dialed.

The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

To use Hot Line:

Hotline

Press the Hot Line Key. The Hot Line Key automatically dials the number.

Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature.

Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically.

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