Nortel 2100, Meridian SL-100, CS 1000, CS 2100 Fundamentals

Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100

Nortel Integrated Conference Bridge: Service Implementation Fundamentals

NN43001-558/555-4001-135

Document status: Standard Document version: 01.02 Document date: 20 June 2007

Sourced in Canada. The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Revision History

June 2007

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0.

September 2005

Standard 01.01, ICB Release 4. Updated NTP to include workaround regarding IP changes in Dual Card Conﬁguration mode that fail to allow reassignment of IP.

Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100

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4 Revision History

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Contents

How to get help 11

Getting Help from the Nortel Web site 11 Getting Help over the phone from a Nortel Solutions Center 11 Getting Help through a Nortel distributor or reseller 12

Introduction 13 Product description 17

Purpose 17 ICB description 17

Conference administration 17 System overview 19 ICB conference feature summary 19

Hardware overview 21

ICB hardware design characteristics 22 External equipment 26

ICB operation 26

Join the conference using the direct meeting access method 28 Join the conference using the single DN access method 29 Expand the conference 32 End the conference 32

Engineering guidelines 35

Purpose 35 System requirements 35

Software 35 Hardware 36

System capacity 37

Physical Capacity 37

System compatibility 37

Meridian 1 and Option 11 37 CS 1000 38

CS 2100/Meridian SL-100 system compatibility 38 Automatic call distribution resource allocation 38 LAN conﬁguration 39

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6 Contents

Global internet access 39

LAN/intranet access only 41

Notes 43

Summary of LAN installation information 44

Installation and conﬁguration 45

Purpose 45 Getting started 45

Unpack and inspect the equipment 46

Take inventory 46

Verify IPE Slot(s) 46

Determine the access method 47

Installing the NTCW84JA I/O Panel Filter Connector for a Large System 47 CS 1000 conﬁguration 47

Summary 47

Assign ACD DNs 48

Deﬁne Phantom TN blocks 48

Conﬁgure DNs for a dual-card conference 52

Assign CDR data 54 CS 2100/Meridian SL-100 conﬁguration 55

Single-card conﬁguration 55

Dual-card conﬁguration 60 ICB installation and conﬁguration procedures 65 ICB Installation Wizard 74

Overview 74

Step 1 - Basic Card Settings 75

Step 2 - Access Numbers 78

Step 3 - Deﬁne First User 80

Step 4 - Dual Card Meetings 80

Browser user interface 83

Purpose 83 Overview 83

User types 84

Log into the BUI 84

Customize the BUI home page and title bar 87

Fixed title frame 88 Scheduling BUI 89

Meetings List window 90

Scheduling window 93 Chairperson operations 103

Meeting Control window 103 Administration BUI 110

Introduction 110

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ICB Dashboard 111

Settings 113

Default conference 115

Volume Level 116

E-mail template 117

Customize greetings 118

Company images upload 121

Upgrades 122

Users 122

Call-out Groups 128

Permanent Conferences 135

Telephone user interface 141

Purpose 141 Overview 141

Active conference 141

Scheduling and recording features 141 TUI operation during an active conference 142

Chairperson features 142

Features available to all participants 149

Conferee features 150 TUI services 151

Schedule a conference 152

Record a brandline greeting 153

Record a conference-speciﬁc greeting 154

Microsoft Outlook GUI 157

Purpose 157 Overview 157

Publishing the form in Microsoft Outlook 158

Removing the ICB ﬁles from the Personal Forms Library 164

Scheduling window 167 Setting a delegate user for Microsoft Outlook Calendar 174

Maintenance 175

Purpose 175 Maintenance overview 175

Problem solving 177 Updating the Microsoft Outlook GUI ICB form 177 Diagnostic tools 180

ICB status LED indicator 181

Power Up Self-test 181

Signaling Tests 182

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8 Contents

Sanity monitoring 182

Diagnostic commands 182

TCP/IP connectivity test 184 CLI command summary 184

Using CLI commands 184

ICB CLI commands 185 ICB fault isolation and correction 188

Card replacement 189 Error message handling 190

Error messages format 190

Error message procedures 191

Advanced troubleshooting 194 Backup and restore procedures 194

Backup 195

Restore 200

Backup and restore process log 201

Reports 203

Purpose 203 Overview 203

BUI Report Viewer 204 Short Connection Report 205

BUI Short Connection Report 205

CLI Short Connection Report 206 Meetings Log Report 206

BUI Meetings Log Report 206

CLI Meetings Log Report 207 Overbooking Report 208

BUI Overbooking Report 208

Overbooking Report (.CSV) 209 Billing Report 210

Introduction 210

BUI Billing Report 211

Billing Report (.CSV) 212

CS 1000 Call Detail Recording 216

CDR example scenarios 217 Maintenance (Error) Report 218

BUI Maintenance (Error) Report 218

CLI Maintenance (Error) Report 218

Upgrades 221

Purpose 221 Overview 221

Keycode security 223 Planning for an upgrade 224

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Contents 9

Managing the user community during an upgrade 224 Upgrade procedures 225

MICB Release 2 or MICB Release 3 card upgrade 225

Port Upgrade 226

Firmware Upgrade 228

Upgrade to the single DN access method 230

Upgrade from a stand-alone to a dual-card ICB 231

Appendix A Password security 235

Purpose 235 Access permissions 235 Unsuccessful login attempt handling 237 Password parameters summary 238 Reset passwords 239

CLI Password Editor editing session 241 Application Protocol Port Numbers 243

Appendix B Product integrity 245

Environmental speciﬁcations 245 Regulatory standards 246

Safety 246

Electro-magnetic compatibility (EMC) 246 MTBF 247

List of terms 249 Procedures

Procedure 1 Prepare for the installation 46 Procedure 2 Conﬁgure a single-card conference 56 Procedure 3 Conﬁgure a dual-card conference 64 Procedure 4 Install the Ethernet Adapter card 66 Procedure 5 Access the ICB directly 68 Procedure 6 Access the ICB remotely using a modem 69 Procedure 7 Access the ICB remotely using a LAN hub 69 Procedure 8 Access the ICB directly - Option 11C or CS 1000 70 Procedure 9 Access the ICB remotely using a modem - Option 11C or CS

1000 71

Procedure 10 Access the ICB remotely using a LAN hub - Option 11C or CS

1000 71 Procedure 11 Install ICB cards 72 Procedure 12 Set up CLI access from the maintenance terminal 72 Procedure 13 Conﬁgure initial card parameters using the CLI 73 Procedure 14 Access the administration BUI 74 Procedure 15 Login to the BUI 85 Procedure 16 Change your login password 87 Procedure 17 Replace the brandline greeting 119 Procedure 18 Use a customized image 121 Procedure 19 Adjust the conference audio volume 149 Procedure 20 Acquire/release chairperson control 150

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10 Contents

Procedure 21 Use the TUI to schedule a conference 152 Procedure 22 Use a brandline greeting 153 Procedure 23 Conﬁgure a conference-speciﬁc greeting 154 Procedure 24 ICB Administrator to get the ICB form 158 Procedure 25 Microsoft Outlook Administrator to publish the ICB ﬁles to the

Organizational Forms Library 160 Procedure 26 Publishing the ICB form in Microsoft Outlook by each Microsoft

Outlook user 161 Procedure 27 Select the ICB form as the default form in Microsoft

Outlook 163 Procedure 28 Resetting the default Calendar form for Microsoft Outlook 164 Procedure 29 Removing the ICB ﬁles from the Personal Forms Library (way

1) 165

Procedure 30 Removing the ICB ﬁles from the Personal Forms Library (way

2) 165 Procedure 31 Log into the ICB card using Microsoft Outlook 166 Procedure 32 Clearing the Microsoft Outlook forms Cache 177 Procedure 33 Deleting the forms cache ﬁle manually 178 Procedure 34 Upgrading the ICB form in the Organizational Forms

Library 179 Procedure 35 Upgrading the ICB form in the Personal Forms Library 180 Procedure 36 Replace a card 189 Procedure 37 Access the on-line error message analysis tool 191 Procedure 38 Retrieve the entire error message ﬁle to a PC 192 Procedure 39 Conﬁgure error message ﬁltering 193 Procedure 40 Restore the database from the secondary PCMCIA 200 Procedure 41 Restore the database from a backed up ZIP ﬁle 201 Procedure 42 Displaying reports 204 Procedure 43 MICB Release 2 or MICB Release 3 card upgrade 225 Procedure 44 Upgrade ports from the administrator ICB Dashboard 227 Procedure 45 Upgrade the ICB ﬁrmware version 228 Procedure 46 Firmware upgrade from ICB card upper socket 229 Procedure 47 Firmware upgrade using FTP 229 Procedure 48 Upgrade to single DN access 230 Procedure 49 Stand-alone card to secondary card 231 Procedure 50 Stand-alone card to primary card 232 Procedure 51 Meridian switch conﬁguration changes 233 Procedure 52 Unsuccessful login operation 237 Procedure 53 Reset forgotten passwords 239 Procedure 54 Use the second-level CLI edit password command 240

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How to get help

Getting Help from the Nortel Web site

The best source of support for Nortel products is the Nortel Support Web site:

ttp://www.nortel.com/support

This site enables customers to:

• download software and related tools

•

download technical documents, release notes, and product bulletins

•

• search the Support Web site and Nortel Knowledge Base

•

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you have a Nortel support contract and cannot ﬁnd the information you require on the Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the Web site below and look up the phone

number that applies in your region:

ttp://www.nortel.com/callus

When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to:

ttp://www.nortel.com/erc

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12 How to get help

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

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Introduction

Purpose and audience

This document instructs system administrators and installers how to install, conﬁgure, operate, and maintain the Nortel Networks Integrated Conference Bridge as a part of the overall Meridian system. In this guide, Meridian system refers to either the Meridian 1, Nortel Networks Communication Server 1000, or the Communication Server 2100/Meridian SL-100 switch. The Integrated Conference Bridge (ICB) card allows you to schedule and conﬁgure multiple simultaneous conferences.

You can install the ICB card in either the Meridian 1, Communication Server 1000 (CS 1000), or CS 2100/Meridian SL-100. In the majority of places the ICB operates the same way regardless of the system in which you install it. When the information differs between the systems, this guide contains separate sections for the Meridian 1 and CS 1000, and the CS 2100/Meridian SL-100 (for example, conﬁguration information).

Structure

This document contains the following sections:

•

"Product description" (page 17) - describes how the ICB operates and

the conference features it provides, as well as the card hardware and software characteristics.

•

"Engineering guidelines" (page 35) - describes ICB system resource

allocation, and software and hardware requirements.

•

"Installation and conﬁguration" (page 45) - describes how to prepare

the system for installation, install the ICB card, connect the ICB to the administration terminal, and conﬁgure the ICB. This chapter contains separate conﬁguration sections for the Meridian 1 and CS 1000, and the CS 2100/Meridian SL-100.

•

"Browser user interface" (page 83) - describes how to use the browser

user interface (BUI), a web-based server, for conference administration and scheduling, as well as user administration and maintenance of the ICB.

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14 Introduction

•

"Telephone user interface" (page 141) - describes how to use the

telephone user interface (TUI) for simple conference reservation, as well as lists commands available to participants during an active conference.

•

"Microsoft Outlook GUI" (page 157) - describes how to use the Microsoft

Outlook GUI for audio conference reservations.

• "Maintenance" (page 175) - shows how to perform maintenance and

troubleshooting operations. Includes a description of the Command Line Interface (CLI).

•

"Reports" (page 203) - introduces the reports that the ICB can generate

and describes billing.

•

"Upgrades" (page 221) - provides procedures for upgrading to ICB

Release 4 from previous releases.

•

Appendix "Password security" (page 235) - describes ICB password

protection and access restrictions.

•

Appendix "Product integrity" (page 245) - provides environmental

speciﬁcations and shows regulatory standards.

•

"List of terms" (page 249) - describes the terms used in this guide.

How to check the version and issue of this document

The version and issue of the document are indicated by numbers (for example, 00.03).

The ﬁrst two digits indicate the version. The version number increases each time the document is updated to support a new software release. For example, the ﬁrst release of a document is 01.01. In the next software release cycle, the ﬁrst release of the same document is 02.01.

The second two digits indicate the issue. The issue number increases each time the document is revised, but re-released in the same software release cycle. For example, the second release of a document in the same software release cycle is 01.02.

ATTENTION

To determine whether you have the latest version of this document and how documentation for your product is organized, check the release information in the Meridian 1 Library Navigator or the Meridian SL-100 Master Index of Publications.

References in this document

Nortel Networks Communication Server 1000

If you are installing the ICB in a Communication Server 1000, see the following documents for additional information:

•

Large System Management, 553-3021-500

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References in this document 15

•

Large System Planning, 553-3021-120

•

Transmission Parameters, 553-3001-182

•

Call Detail Recording, 553-3001-100

•

Input/Output Administration, 553-3001-311

•

Features and Services, 553-3001-306

Nortel Networks Communication Server 1000S

If you are installing the ICB in a Communication Server 1000S, see the following documents for additional information:

•

Planning and Installation Guide, 553-3031-120

• Installation and Conﬁguration Guide, 553-3031-210

•

Maintenance Guide, 553-3031-500

CS 2100 or Meridian SL-100

If you are installing the ICB in a CS 2100/Meridian SL-100, see the following documents for additional information:

•

IPE Reference Manual, 555-4001-129

•

Alarm Clearing Procedures, 555-4031-543

•

Routine Maintenance Procedures, 555-4031-546

•

Card Replacement Procedures, 555-4031-547

•

Log Report Reference Manual, 555-4031-840

End user documentation

The following documents apply to all platforms:

•

Nortel Networks Integrated Conference Bridge Release 4 User Guide, P0989944 - shows end user how to schedule and manage a conference using either the Telephone User Interface or the Browser User Interface.

•

Nortel Networks Integrated Conference Bridge Release 4 Quick Reference Card, P0989945 - provides a list of Telephone User Interface

commands; comes in a package of 20.

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16 Introduction

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Product description

Purpose

This chapter describes the functional and physical characteristics of the Nortel Networks Integrated Conference Bridge Release 4. Technicians can install the Integrated Conference Bridge (ICB) card in either a Meridian 1, Nortel Networks Communication Server 1000, Meridian SL-100, or Nortel Networks Communication Server 2100. This guide uses the term "Meridian system" to refer to either the Meridian 1, Meridian SL-100, Communication Server 1000 (CS 1000), or CS 2100.

The chapter contains the following sections:

•

"ICB description" (page 17) - describes the ICB card and the role it plays

in conference calls. Summarizes ICB features and services.

•

"Hardware overview" (page 21) - describes the hardware components

of the ICB system.

•

"ICB operation" (page 26) - shows how ICB conferences operate.

ICB description

Conference administration

The ICB card allows users to schedule and administer multiple simultaneous conferences. Schedule conferences based on time-of-day, duration of each conference, and number of individuals (conferees) participating in, or ports allocated, for each conference. Schedule a conference using one of the following:

•

"Browser user interface" (page 83) - point and click web-page application

•

"Telephone user interface" (page 141) - telephone keypad entries

•

"Microsoft Outlook GUI" (page 157) - Microsoft Ofﬁce Outlook graphical

user interface (GUI)

•

Ad hoc meeting - audio conference created now

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18 Product description

The ICB card provides announcements and tones that relate to speciﬁc events during conferences. These events include the following:

•

advising the chairperson and conferees of the status of the conference connection

•

indicating when a conferee joins or leaves the conference, and

•

warning the chairperson and the conferees when the conference is about to expire.

Technicians can install multiple ICB cards into:

•

a Media Gateway chassis shelf for a CS 1000

•

an Intelligent Peripheral Equipment (IPE) shelf for a Meridian 1/CS 1000

•

an Option 11 shelf

•

an IPE shelf for a CS 2100/Meridian SL-100

Each ICB card can operate independently, providing up to 32 ports for a single conference. The ICB card can support up to ten simultaneous, separate conferences.

When users establish a single-card conference, they use the 32 ports on the card. If two conferences are held at the same time, they need to share the 32 ports. For example, if one user sets up a 10-port conference, the other can set up a 22-port conference.

Technicians can connect two ICB cards to provide up to 62 ports for a single conference. In dual mode, there can be only one dual-card meeting per pair of cards. The user database and access numbers are not shared in a dual-card conﬁguration. There is a separate access number required for a dual-card meeting.

The ICB supports several simultaneous conferences. The number of conferences depends on the number of ICB ports available and the number of participants (conferees) in each conference. Each ICB card supports the following:

•

maximum number of participants as follows: — single-card: 32 participants — dual-card: 62 participants (unless Chairperson Control over a

Dual-card Meeting is activated, in which case it is 60 participants)

•

any number of conferences (up to 10) with one or more participants in each conference

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ICB description 19

The ICB communicates with the system software by emulating a digital line card (XDLC), which allows existing software to control the operation of the ICB. Conﬁgure each ICB port as an Automatic Call Distribution (ACD) M2616 digital telephone set.

System overview

The ICB comes as a single card, or a pair of cards if additional ports are required to support a dual-card meeting. Each card stands alone, even in the dual-card conﬁguration. For dual-card meetings, the primary card uses ports on the secondary card. The following rules apply:

•

Each card (that is, the primary and secondary) has its own set of users. There is no "common list" for both cards.

• To schedule a conference, the user logs into the card in which their

account is deﬁned. If the user has two accounts, one on each card, they must try each card separately to ﬁnd available resources for the conference. There is no automatic pooling between cards.

•

A user, super-user, or executive-user can have accounts on many cards at a company (that is, a customer can have one person who administers multiple bridges for their company).

•

Dual-card conferences can only be scheduled by users on the primary card.

ICB conference feature summary

The ICB:

•

Allows volume control by conference participants.

•

Offers customized conference-speciﬁc greetings.

•

Enables users to acquire and release chairperson control while in a conference.

•

Delivers pre-meeting and post-meeting participants notiﬁcations.

•

Allows one chairperson per conference.

• Offers optional chairperson control on the secondary card of a dual-card

conference.

•

Provides for one or more permanent bridge conﬁgurations.

•

Supports multiple conferences simultaneously.

•

Provides chairperson commands during an active conference.

•

Provides conferee commands during an active conference.

•

Allows conference extension beyond the scheduled time.

•

Issues a 10-minute warning, before the conference termination. Also issues a second warning, two minutes before conference termination.

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20 Product description

•

Supports dial-in and voice prompts for multiple languages including: N.A. English, Latin-American Spanish, French, Brazilian Portuguese, L.A. Spanish, Japanese, Korean, U.K. English, German, Chinese, Dutch, Canadian-French, Swedish, and Italian. Refer to the Sales and Marketing Bulletin for the latest supported languages.

•

Provides conference password security,requiring the chairperson and/or the conferees to enter a Dual-Tone Multifrequency (DTMF) password before entering the conference.

•

Automatically starts and terminates conferences based on reservations scheduled in advance.

•

Provides Group Call with smart retry.

• Provides the ability to reserve a port in each conference for the

chairperson.

•

Provides "Block scheduling" for recurrent conferences, up to one year in advance and up to 52 iterations of recurrent conferences.

•

Offers an over-booking option, enabling the administrator to allocate up to 125% of port resources (based on the idea that most conferences are scheduled with more ports than are required).

•

Provides an emergency bridge option, which creates a permanent bridge that automatically dials a pre-determined list of DNs when someone dials the emergency bridge DN. The emergency bridge does not support the dual-card conﬁguration.

•

Provides automatic conference expansion, allowing additional conferees to join the conference. For the expansion to work, the ports hosting the additional conferees must be both unassigned and available.

•

Provides entry and exit indications - provides four options to indicate the entry and exit of a conference participant:

— entry by name, exit by name — entry by name, exit by tone — entry by tone, exit by tone — silent entry and exit

•

Allows the ﬁrst conferee joining the conference to turn off and turn on conference music.

•

Controls access to the conference in progress by monitoring the maximum number of scheduled attendees at each conference.

•

Manages time and date for scheduled conferences and reserves ports for each conference.

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Hardware overview 21

•

Provides recorded announcements to conferees who attempt to enter a meeting too early or after a meeting has ended.

•

Issues audible responses to conferees based on the conference activity.

•

Allows recording of a brand line (custom) greeting to replace the standard greeting.

•

Provides a scheduling display that indicates meeting reference number and whether a custom greeting has been created.

•

Provides scheduling receipts e-mailed to users (receipt includes the direct meeting access DN or the single DN access DN).

•

Provides for Microsoft Outlook integration using the calendar to schedule meetings.

•

Provides a second warning tone before ending the conference.

•

Allows users to copy a conference.

•

Allows the chairperson control of the conferee volume.

•

Provides current speaker indication.

•

Allows for questions and voting display.

•

Provides for default conference settings.

•

Allows users in the ICB card to access audio conference scheduling in Microsoft Outlook.

•

Supports 500 users per card.

•

Provides for up to 52 recurring conferences.

•

Allows the administrator to deﬁne a time zone.

•

Offers a toll-free preﬁx in the e-mail notiﬁcation.

•

Provides separate user, chairperson, and administrator context help.

•

Provides enhancements to the billing report.

Hardware overview

Figure 1 "ICB system composition" (page 22) shows ICB system

composition.

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22 Product description

Figure 1 ICB system composition

ICB hardware design characteristics

Each ICB card occupies one slot in a Media Gateway chassis slot (CS

1000) or an IPE shelf (Meridian 1/CS 1000/CS 2100/SL-100). ICB Release 4 is based on a new hardware platform. The ICB card has the following hardware interface characteristics:

•

uses the microprocessor unit (MPU) based on the 50MHz MPC 860P Power Quad Integrated Communications Controller

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Hardware overview 23

•

uses standard interface buses and personal computer memory card international association (PCMCIA) cards and handles ﬁles that are compatible with MS-DOS operating system on the PCMCIA storage device and formatted with fat 16 ﬁle system. The fat 32 ﬁle system is not supported.

•

uses 4MB ﬂash memory for boot purposes

•

accesses all 32 DS-30X voice/signaling timeslots

•

provides echo cancelling and volume control

•

users 128 KB SRAM memory for saving trap data during resets

•

emulates an M2616 digital telephone set on each ICB port

•

supports Card-LAN interfaces

•

performs X12 signaling protocol messages for input/output

•

uses digital signal processor (DSP) for conferencing and DTMF detection

•

provides the drivers for the new hardware through the MPU ﬁrmware

•

The DSP ﬁrmware: — Provides DTMF tone detection. — Provides for A-law and u-law conversion. — Provides the functionality for the conference bridge. — Downloads the code from the MPU. — Communicates with the MPU. — Analyzes the loudness off all received signals continuously and

selects the two loudest signals to be the active speakers.

— Handles two-way conversation in conferences with three to 62

conferees. — Normalizes the pulse code modulation (PCM) input samples. — Provides gain control on all output samples. — Provides software upgrades using a PCMCIA Flash card.

•

provides self-tests of internal hardware components and allows card monitoring and maintenance through the maintenance port; provides enable/disable capabilities similar to existing Meridian cards

•

provides one RS-232 serial port for administration and maintenance access

•

provides enhanced Call Detail Recording (CDR - Meridian 1 only) and billing options

•

provides an optional Ethernet interface over a Maintenance interface

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24 Product description

•

provides a Command Line Interface (CLI) accessible by direct connection, modem, telnet, or BUI emulation for performing OA&M functions

•

enables the reservation of one port on each card for TUI-only interaction

• provides an embedded web-based server

•

provides a customized ICB BUI login window

•

offers automatic backup. Backup conﬁgurations can be e-mailed to a predeﬁned e-mail address

Table 1 "ICB hardware list" (page 24) describes each hardware component

of the ICB application. These components connect the ICB to the local or remote maintenance terminal.

Table 1 ICB hardware list

Component

Description

NT5D51BC or higher ICB card

An IPE card that provides bridge and conference scheduling for up to 10 simultaneous conferences.

NT5D62FA or later PCMCIA hard drive card

This PCMCIA card contains the ICB software and configuration. Install the PCMCIA card in the lower PCMCIA drive.

NT5D52 Ethernet Adapter card

Install this adapter card to provide Ethernet connection for the ICB.

Note 1: NT5D52BC for CS 1000, CS 1000M, Meridian Option 11C, and Meridian SL-100.

Note 2: NT5D52CA is used for Meridian Options 51-81C.

Note: Caution - You may need the NTCW84JA I/O Panel Filter

Connector for a large system. See "Installing the NTCW84JA I/O Panel

Filter Connector for a Large System" (page 47) for more information.

ICB card description

The ICB card has two PCMCIA sockets. PCMCIA hard drive cards store the ICB voice ﬁles, application scripts, and MPU and DSP ﬁrmware. The ICB comes with the PCMCIA hard drive. The bottom socket houses the PCMCIA hard drive card that contains the current ﬁrmware and customer data. Use the top socket to upgrade the ﬁrmware, and to backup and restore customer data.

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Figure 2 "ICB card" (page 25) shows the component side of the ICB card

and the faceplate. The component side shows the DRAM and the PCMCIA socket locations. The faceplate shows the card LED and the PCMCIA activity light-emitting diode (LED) indicators and the slot locations for PCMCIA cards.

Figure 2 ICB card

The ICB faceplate provides the following: Maintenance LED - The ICB faceplate provides a red LED to indicate the

enabled/disabled status of the card and to indicate the self-testing result during power up or card insertion into an operating system. This LED indicates the following:

•

The LED is lit when the ICB card is disabled.

•

The LED is off when the ICB card is enabled and ready for use.

• The LED blinks three times, runs software from the PCMCIA, then blinks three times again and stays on. The LED remains on until the software is enabled when the ICB card successfully completes the self-test.

PCMCIA activity indicator LEDs - These LEDs are next to the PCMCIA slots and indicate the following:

•

The LED is lit when the PCMCIA card is disabled.

• The LED is off when the PCMCIA card is enabled and ready for use.

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•

The LED blinks when the PCMCIA card is in use.

Type II/III PCMCIA slots - The ICB faceplate provides two Type II/III PCMCIA card slots. These slots house the PCMCIA cards. Install the PCMCIA hard drive card that stores voice ﬁles, application scripts, and MPU and DSP ﬁrmware in the lower slot. Use the upper slot for upgrading the ﬁrmware, and backing up and restoring customer data.

External equipment

VT100 type terminal

Use a VT100 terminal for initial card conﬁguration. After initial card conﬁguration, use the BUI to perform operations, administration and maintenance (OA&M). Connect the terminal to the ICB RS-232 interface using one of the following methods:

•

Direct connections: — directly to the IPE module I/O panel — directly to the DB-9 connector on the NT5D52 Ethernet Adapter

card installed on the I/O panel

•

Remote connections: — to the IPE module I/O panel through a modem connection

The terminal interface must be set at 9600 baud, 8 data bits, 1 stop bit, and no parity. The ﬂow control is hard wired (do not use XON/XOFF ﬂow control).

Ethernet application

ICB Ethernet use has the following characteristics:

•

The ICB Ethernet connection is separated from the external LAN trafﬁc by a ﬁrewall.

•

The Ethernet Adapter connection for ICB is NT5D52AA for the IPE module application.

•

The Ethernet provider assigns the IP address for the ICB. Enter the IP address from the Maintenance terminal.

•

To access the ICB CLI over the Ethernet, use a TELNET client on a PC workstation or in the LAN.

ICB operation

The ICB provides ﬂexibility in conﬁguring conferences. Conﬁgure conferences as follows:

•

pre-scheduled conferences with a ﬁxed number of ports and start/stop times

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•

pre-scheduled conferences with a variable numbers of ports, where ports are added when required (if available) and subtracted by the system automatically as conferees leave the conference

•

permanent bridges with ﬁxed numbers of ports that can be used without pre-scheduling the conference

The minimum duration of a conference is 15 minutes and the maximum duration of a time-limited conference is 12 hours. The conference starting time and duration can be scheduled in increments of 15 minutes.

The ICB card continuously monitors the audio signal level received from each conferee and selects the two loudest signals for transmission. The two loudest signals are summed and inserted into the PCM sample prior to their transmission to other conferees. This implementation of the two loudest signals improves the interrupting capability of a conference connection and allows normal two-way conversation that all conferees can hear.

In addition to the conferee timeslots, the ICB provides a timeslot between the MPU and the DSP. This timeslot transmits message prompts, entry and exit tones, or both that the system broadcasts to all conferees when requested by the MPU.

The ICB uses ACD features to route external incoming trunk and local line conferees to their appropriate conferences. The ACD features provide queuing, chairperson features, and event reporting for each conference.

The ACD features used by the ICB card provide the following:

•

easy software conﬁguration

•

incoming calls, announcement on arrival, call management, and reporting queues

•

operational statistics reports

•

enhanced call routing

Figure 3 "Call routing with chairperson access" (page 28) shows the call

routing for three conferences and shows the conference chairperson access DN for each conference. The ﬁgure also shows the ACD DN for the ACD queue that controls the path of all ports on an ICB card. The right-hand side of the ﬁgure shows the distribution of ICB ports as ACD agents.

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Figure 3 Call routing with chairperson access

Join the conference using the direct meeting access method

Assign a main DN and a chairperson DN, for each conference. The main DN is the number the conferees dial to get into the conference and the chairperson DN is the number the chairperson dials. Conﬁgure the DNs in the Meridian/CS 1000 system when installing the ICB card. The total number of DNs is equal to two times the number of simultaneous conferences. For example, 10 simultaneous conferences require 20 DNs: 10 main DNs and 10 chairperson DNs.

When several conferences occur simultaneously in the same ICB card, the conferee dials the DN assigned to a speciﬁc conference. The ICB card identiﬁes the dialed DN and routes the conferee to the appropriate conference represented by that speciﬁc DN. The system assigns all ports on the ICB card to the appropriate conference through the ACD DN assigned

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to that ICB card. The chairperson dials the chairperson DN to a speciﬁc conference. This number is different from the DN dialed by the conferees for the same conference.

The ICB performs DTMF detection on ICB ports identiﬁed as chairperson ports. DTMF detects when conferees enter a conference password. A conference can start without the chairperson. If all allocated ports for a conference are taken up with conferees, the chairperson cannot join the conference, unless a port is speciﬁcally reserved for the chairperson. The chairperson can also join if the system allows conference expansion and there are free, un-scheduled (ﬂoating) ports available.

The ﬁrst conferee joining the conference hears an announcement indicating that no other conferee has joined the conference, followed by 60 seconds of music. The system repeats the announcement with 60 seconds of music, until another conferee joins the conference.

Join the conference using the single DN access method

The single DN access method to all meetings provides users with a alternative method of accessing the ICB. This feature reduces the amount of Direct Inward Dialing (DID) numbers that have to be conﬁgured in the switch and provides the following beneﬁts:

•

Saves 20 DID numbers from the customer’s DID range.

•

Saves 20 ACD or Phantom DNs in the Meridian system thereby providing a cost savings.

•

Simpliﬁes installation as there is no DN pair conﬁguration.

•

Saves work if a change in the numbering plan is required in the Meridian system.

The only trade-off is that callers have an additional step when accessing a meeting (that is, after dialing the single-access DN, they must enter the chairperson, or meeting, DN of their speciﬁc meeting).

Figure 4 "Single DN access method (one ICB card)" (page 30) shows the

DN conﬁguration for single DN access with one ICB card.

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Figure 4 Single DN access method (one ICB card)

The DNs on the left in Figure 4 "Single DN access method (one ICB card)"

(page 30) can be Phantom DNs or CDNs, instead of ACD DNs. The DNs

must be DID numbers. In a dual-card system, each card requires its own single-access DN. In a

dual-card set, conferences that span the two cards do not support the single DN access method. However, in a dual-card set, simple conferences that use only one card support the single DN access method.

Figure 5 "Single DN access method (two ICB cards)" (page 31) shows the

DN conﬁguration in a Meridian system for the single DN access method when the system uses two ICB cards. Single DN access requires one DN, instead of the separate 10 DNs required with direct meeting access.

The ﬁgure shows a conﬁguration that supports the following:

•

Simple conference contained in the primary ICB - participants dial the single-access DN at the top of the ﬁgure.

•

Simple conferences contained on the secondary ICB - participants dial the single-access DN at the bottom of the ﬁgure.

•

Meetings spanning both cards - participants dial the "Dual meeting main DN" in the middle of the ﬁgure and the chairperson dials the "Dual meeting chairperson DN". The ﬁgure shows that dual-card meetings do not use the single-access DNs.

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Figure 5 Single DN access method (two ICB cards)

Note: All DNs on the left side of the ﬁgure must be DID numbers.

Single DN access is mutually exclusive from the direct meeting access method in a ICB card or card pair. Conﬁgure the card for one access method; the system does not support combinations on the card or card pair.

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Callers to all meetings access the ICB by dialing one common ﬁxed number. The ICB prompts the caller for the meeting or chairperson DN to enter the required meeting. In this mode of operation, conﬁgure the single-access DN in the Meridian system and ICB only. Access DN pairs are pre-coded in the card.

Expand the conference

Conference expansion allows the system to increase the number of conferees if there are remaining ICB ports that are both unassigned and unused. Allow or deny conference expansion for each conference using the browser user interface (BUI) (see the "Add ports as needed ﬁeld" in the "Scheduling window" (page 93)).

When reserving the ICB ports for each simultaneous conference, the system does not tag ports for a speciﬁc conference. The ICB counts the number of reserved ports and compares these against the total number of ports provided by the ICB card. The ICB then makes sure that the reserved ports do not exceed the total number of ports provided by the ICB card.

If additional (non-scheduled) callers try to join a conference, but there are no ﬂoating ports, or the system locks out additional conferees, the ICB card issues an overﬂow tone. The system then disconnects the call.

If the system releases un-scheduled (ﬂoating) ports from a conference, they are immediately available to be used by other conferences that have the expansion feature enabled.

End the conference

When scheduling a conference, indicate the number of ports, start time, and duration of that conference. The conference ends based on the start time and conference duration. Ten minutes before the end of a conference, the ICB card issues an announcement warning the conferees that the conference terminates in 10 minutes. Two minutes before the end of a conference, the ICB card issues a second announcement warning the conferees that the conference terminates in two minutes.

When the conference time expires, the ICB card issues the ﬁnal warning to the conferees. The ICB sends a release message to the Meridian system for all associated ICB ports. These ports become available for the next planned conference. If there is no other scheduled conference, they become ﬂoating ports which the system does not reserve for any conference. Floating ports are available to expand conferences in progress.

Conferees can exit a conference at any time. The ICB detects when a conferee exits the conference. If enabled, the ICB announces the conferee’s name. When one conferee is on the conference, the system issues an

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announcement that only one conferee is present, followed by 60 seconds of music. The system repeats this announcement and the music, until at least one more conferee joins in, or the ICB terminates the conference at the scheduled end time, or if the conferee or chairperson issues the stop music command (*19).

Note: A conference can begin and end two minutes before the deﬁned time. This feature allows the system to close all terminating conferences two minutes earlier and start all scheduled conferences immediately after closing the terminating conferences. This feature is important when terminating and starting conferences use some of the same DNs.

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Engineering guidelines

Purpose

This chapter provides guidelines for engineering ICB Release 4. Engineering guidelines can vary depending on the system platform. The chapter includes the following sections:

•

"System requirements" (page 35) - outlines the software and hardware

requirements for the Meridian 1, CS 1000, and CS 2100/Meridian SL-100.

• "System capacity" (page 37) - outlines the system capacity requirements

for the Meridian 1, CS 1000, and CS 2100/Meridian SL-100.

•

"System compatibility" (page 37) - lists the various compatible systems.

•

"Automatic call distribution resource allocation" (page 38) - describes

the ACD DN resource requirements.

•

"LAN conﬁguration" (page 39) - provides guidelines for conﬁguring the

LAN options.

System requirements

Software

The required system software is as follows:

•

Meridian 1 - X11 Release 17 supports ICB Release 4 with up to 16

ports per card; X11 Release 22 and later supports ICB Release 4 with up to 32 ports per card.

•

CS 1000 - Release 1 and above supports ICB Release 4 with up to 32

ports per card.

•

Meridian SL-100 - MSL09 and later supports ICB Release 4 with up to

32 ports per card using the feature Flexible Voice/Data TN.

The system software must contain the basic and advanced automatic call distribution (ACD) features and routing software.

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Meridian 1 and CS 1000 software packages

In addition to standard basic software, the following software packages are required:

•

ACD basic package (45)

•

ACD advanced features (41)

•

Digital set (88)

•

End-to-end signaling (10) - required if chairperson calls locally within the same switch

• Phantom TN (254), optional, but required if Phantom TN is used

•

Network ACD Enhanced Overﬂow (178), optional, but required for the dual-card conﬁguration

•

The following packages are optional, but are required for billing: — Call Detail Recording (CDR) package 4 — CDR with Charge Account (CHG) package 23 — Charge Account/Authorization Code Base (CAB) package 24

Meridian SL-100 software packages

In addition to the standard Meridian SL-100 software, the following software packages are required:

•

ACD Basic, ACD Routing Enhancement

•

MSL Digital Phones M2000-Display

•

MSL Flex LEN on IPE

•

MSL Enhanced Peripheral Equipment (IPE)

Hardware

Table 2 "Hardware speciﬁcations" (page 36) describes the ICB hardware

speciﬁcations.

Table 2 Hardware speciﬁcations

Item Descriptions

Port capacity 12-32 ports on a single card.

Up to 62 ports in a dual-card configuration, unless chairperson control is

required on the second card, in which case the capacity is 60 ports. Capacity upgrades Upgradeable from 12 to 62 ports. Maximum number

of conferences

Up to 10 simultaneous conferences with a total of 32 conferee ports per

card.

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System compatibility 37

Item Descriptions

Maximum number of BUI sessions

Up to 20 simultaneous user sessions on the BUI. Same is true in dual-card

configuration. There can be up to 500 users per card. Maximum number

of TUI sessions

Only one user can be active in a TUI session. While one TUI user is active,

other users will wait in the ACD queue. PCMCIA card PCMCIA Type II or III. System interface DS-30X, CE-MUX, Card LAN, Ethernet Adapter. Maintenance

terminal

Optivity, VT-100 terminal or PC with VT100 emulation.

Power requirements Power is supplied by the power supply of the shelf/module where the ICB

card is installed. Each ICB card requires a total maximum power of 3.5

watts. Real time impact Comparable to that of a digital line card (DLC).

System capacity

Physical Capacity

Each ICB card occupies one slot on the Gateway/IPE chassis shelf. The total number of ICB cards per system is limited by these factors:

•

For Meridian 1 or CS 1000M: The number of IPE shelves multiplied by eight. Option 11C and Wall-Mount systems are limited to six cards.

•

For CS 1000: The number of Gateway chassis shelves multiplied by four cards.

•

For CS 2100/Meridian SL-100: Up to eight cards can be supported per IPE shelf.

System compatibility

Meridian 1 and Option 11

ICB Release 4 is compatible with the following Meridian 1/Option 11 systems:

•

Option 11C, 11E, 11C Mini

•

Option 21 and 21E

•

Option 51, 51C

•

Option 61, 61C

•

Option 71

•

Option 81, 81C

•

SL-1 systems with IPE upgrade (NT and XT)

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CS 1000

ICB Release 4 is compatible with all CS 1000 systems.

CS 2100/Meridian SL-100 system compatibility

ICB Release 4 is compatible with all CS 2100/Meridian SL-100 system conﬁgurations.

Automatic call distribution resource allocation

The ACD function routes incoming calls to the ICB, where each ICB port operates as an ACD agent. All ICB ports are part of the same ACD queue and operate as a pool of ports with equal status. The system identiﬁes the ACD queue with an ACD DN that handles the connection of conferees (ACD agents) to the appropriate conference.

ACD resources must be reviewed in the Incremental Software Management (ISM) of the customer conﬁguration, if applicable. Each ICB port represents an ACD agent that uses a Terminal Number (TN)/Line Equipment Number (LEN) from the system resources.

The conﬁguration DN and the corresponding TNs on the CS 1000, or LENs on the CS 2100/Meridian SL-100, are system resources. The system resources allocated to the ICB must be subtracted from the overall system resources and cannot be used for any other application, as long as they are assigned for ICB use.

Note: If a customer uses Agent ID and the direct meeting access method, the agent IDs must be consecutive (for example, 00-31).

Each ICB card, using the direct meeting access method, requires the following:

•

One ACD group for each ICB card.

•

Assign ACD agent TNs/LENs and corresponding M2616 digital sets. Each conﬁgured ICB port appears as an M2616 digital set of an ACD agent. The number of TNs/LENs is equal to the maximum number of ports provided by the ICB card. For an ICB with 32 ports active, the conﬁguration requires 32 TNs/LENs. TNs/LENs require 32 DNs for the ACD incalls key and 32 DNs for the secondary directory number (SDN) key (Key 2).

•

An ICB card conﬁgured to the maximum capacity of 32 ports and 10 simultaneous conferences requires 87 ACD DNs and 32 TNs/LENs as follows:

— one ACD DN assigned to the ICB card — 32 TNs/LENs assigned to the 32 ports (1 PDN and 1 SDN for each

TN/LEN; these can be internal DNs - non-DID)

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LAN conﬁguration 39

— 20 ACD DID DNs (10 DN pairs) for dialing into the potential

conferences

Note: For single-number access, replace this with 1 DN.

— 1 DN for TUI access

Full 62-port dual-card conferencing, using the direct meeting access method, requires the following:

•

Two ICB cards and six ACD groups as follows: — 64 ACD agents (32 for each card), non-DID — 64 secondary DNs for these agents, non-DID — 36 DNs for simple conferences (9 pairs in each card)

Note: For single-number access, replace this with 2 DNs (1 for each card).

— 1 DN for dual-card conference access — 1 DN for dual-card chairperson access — 1 DN for the link DN, non-DID — 1 DN for the transfer DN, non-DID — 2 DNs for TUI access (1 for each card)

This provides a total of 170 DNs, 40 of which are DID.

•

Assign an Ethernet port to each ICB card with an IP address, subnet mask, and gateway during installation.

Note: On the CS 2100/Meridian SL-100, verify that there are enough DS30A links back to the extended peripheral module (XPM) to handle the trafﬁc.

LAN conﬁguration

ICB customers should select one of the following alternativesfor BUI access:

•

users and administrators access the ICB from the global internet (the new capability of MICB Release 3)

•

users and administrators access the ICB from the customer LAN/intranet only (existing MICB Release 2 capability)

Global internet access

Global internet access requires careful conﬁguration of security elements.

Figure 6 "Global internet access example" (page 40) shows a sample

conﬁguration.

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40 Engineering guidelines

Figure 6 Global internet access example

In typical conﬁgurations, the ﬁrewall does not allow any kind of access from the World Wide Web into the C-LAN. Only access from the C-LAN hosts to the World Wide Web is allowed (for example, HTTP and FTP).

Hosts that need to be accessed from the World Wide Web must be placed in a special sub-network called the Green and Red LAN. The ﬁrewall isolates the Green and Red LAN from the C-LAN. Devices that can be accessed from the World Wide Web are put into this segregated LAN segment. Nortel Networks recommends that the Green and Red LAN be the location of the ICB connection.

On the other hand, C-LAN hosts require open access to the ICB for administration and maintenance.

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LAN conﬁguration 41

Table 3 "Firewall access permissions" (page 41) summarizes the

recommended access permissions allowed by the ﬁrewall. All other paths not in the table should be denied.

Table 3 Firewall access permissions

Source

Destination Protocol

WWW ICB HTTP C-LAN ICB HTTP, FTP, TELNET ICB WWW FTP (optional; allows upgrade from

the web) ICB C-LAN FTP ICB Mail Server SMTP

Notes

Take the following notes into consideration:

•

Technically, a ﬁrewall can be conﬁgured to enforce these access restrictions even when the ICB is in the C-LAN. However, a Green and Red LAN is usually used, because it is safer.

•

Cards of a dual-ICB set must be in the same LAN segment, with no restrictions between them.

LAN/intranet access only

In this conﬁguration, the ICB is not accessible from anywhere in the World Wide Web (assuming this policy is enforced by the ﬁrewall). There are two options for this type of conﬁguration: C-LAN connection and E-LAN connection.

Figure 7 "LAN/intranet access only - C-LAN connection" (page 42) shows

an example of the C-LAN connection.

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Figure 7 LAN/intranet access only - C-LAN connection

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Figure 8 "LAN/intranet access only - E-LAN connection" (page 43) shows

an example of the E-LAN connection.

Figure 8 LAN/intranet access only - E-LAN connection

Notes

The following notes apply to LAN/intranet access only:

•

The ICB does not interact with the Meridian system through the E-LAN, so logically there is no requirement to put it there. In addition, if the E-LAN is completely separated from the C-LAN, the ICB cannot be in the E-LAN.

•

Nortel Networks recommends that customer try not to put any BUI trafﬁc on the E-LAN if possible.

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44 Engineering guidelines

•

Each site should select the most convenient option, taking into account the physical LAN endpoints available near the ICB card.

•

When there are multiple ICBs (that is, more than three) and the BUI is used frequently, the BUI trafﬁc can load the E-LAN, so it may be better to connect the cards to the C-LAN.

• The ICB has a broadcast-storm protection mechanism: it shuts off the LAN port (temporarily) when trafﬁc is too heavy. Nortel Networks recommends that the ICB be put in a "quiet" LAN segment to get a better response time.

Summary of LAN installation information

Use the following steps when installing and conﬁguring the LAN:

Step Action 1

Determine whether the ICB is to be accessed from the World Wide Web.

If yes, coordinate the ﬁrewall conﬁguration with your IS group according to Table 3 "Firewall access permissions" (page 41).

Determine what is the physical connection point of the ICB. Note these requirements: 10Base-T or 100Base-T, full-duplex.

Get the following ICB IP parameters from your IS group: IP address, gateway address, and subnet mask.

Get the Mail Server IP address from your IS group. Conﬁrm that the ICB is allowed to access this server by SMTP.

—End—

Testing:

Use the following steps to test the LAN conﬁguration:

Step Action 1

After the ICB is installed and the IP parameters are conﬁgured, try to "ping" from any host in the C-LAN to the ICB or from the ICB to a host on the C-LAN.

In the case of World Wide Web access, try accessing the ICB from a browser (HTTP access).

—End—

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ICB Release 4 20 June 2007

Installation and conﬁguration

Purpose

This chapter describes how to prepare the system for installation, install the ICB into:

•

the IPE module for Meridian 1

•

the Option 11 shelf

•

the Media Gateway for CS 1000

•

the IPE module for CS 2100/Meridian SL-100

This chapter also describes how to connect the ICB to the administration terminal, and conﬁgure the card.

The chapter contains the following sections:

•

"Getting started" (page 45) - describes the steps to use when preparing

for an installation.

•

"CS 1000 conﬁguration" (page 47) - shows how to conﬁgure the

Meridian 1 and CS 1000.

•

"CS 2100/Meridian SL-100 conﬁguration" (page 55) - shows how to

conﬁgure the Meridian SL-100.

•

"ICB installation and conﬁguration procedures" (page 65) - shows how

to install the card and set up the web server.

• "ICB Installation Wizard" (page 74) - describes how to use the BUI’s

Installation Wizard to complete conﬁguration.

Getting started

To begin the installation, unpack and inspect the components, take inventory, and determine which IPE card slot(s) in which to install the ICB card(s). See Table 1 "ICB hardware list" (page 24) for a complete listing of the ICB hardware.

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Unpack and inspect the equipment

Unpack and inspect the equipment for damage. Follow the steps in

Procedure 1 "Prepare for the installation" (page 46), before performing the

installation and conﬁguration procedures in this chapter.

Procedure 1 Prepare for the installation

Step Action 1

Remove items from the installation site that can generate static charge.

Use antistatic spray if the site is carpeted.

Ground yourself before handling any equipment.

Remove equipment carefully from its packaging. Save the packaging, in case the card has to be returned.

Inspect the equipment for faults or damage. Report any damaged component to your Nortel Networks representative and the company who delivered the equipment.

—End—

Take inventory

After unpacking and inspecting the equipment, verify that all necessary components are on site before beginning the installation. Check the equipment received against the shipping documents. Report any missing parts to your Nortel Networks representative.

Verify IPE Slot(s)

The ICB card can be installed in any IPE card slot associated with full 50-pin I/O cables. Table 4 "ICB installation into card slots" (page 46) lists the Meridian system modules and the card slots appropriate for ICB installation.

Table 4 ICB installation into card slots

Meridian system modules

ICB card slots

NT8D37BA/EC IPE modules, and NT8D11BC/ED CE/PE modules.

All available IPE card slots.

NT8D37AA/DC IPE modules. IPE card slots 0, 4, 8, and 12. CS 1000. 1, 2, or 3 of the Media Gateway,

or slots 7, 8, 9, or 10 of the Media Gateway Expansion.

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Determine the access method

Select the access method, single-number or direct meeting access, the system will be using. With direct access, conﬁgure 10 DN pairs. In single-number access mode, conﬁgure only the single-access DN. In both cases, the BUI provides instructions about what to do next.

Installing the NTCW84JA I/O Panel Filter Connector for a Large System

For Large Systems, the standard IPE module I/O ﬁltering is provided by the 50-pin ﬁlter connectors mounted in the I//O panel on the back of the IPE shelf. The ﬁlter connector attaches externally to the MDF cables and internally to the NT8D81AA backplane to the I/O panel ribbon cable assembly. For 100BaseTX TLAN operation, the standard I/O ﬁlter connector must be replaced with the NTCW84JA ITG Line-speciﬁc I/O ﬁlter connector for the slot occupied by the ICB card.

Note: The NTCW84JA ITG-ﬁlter connector is not required on Small Systems or Succession 1000 systems.

CAUTION

For Large systems manufactured between 1998-1999 and shipped in North America, IPE modules have the NT8D81BA backplane to I/O panel ribbon cable assembly with a non-removable ﬁlter connector. The NT8D81BA is compatible with a 10BaseT TLAN. If a 100BaseT TLAN is required, order the NT8D81AA Backplane to I/O panel ribbon cable assembly to replace it. Do not install the NTCW84JA ﬁlter connector onto the existing non-removable ﬁlter connector.

CS 1000 conﬁguration

Prior to installing any of the ICB hardware, conﬁgure the system software for the ICB card(s) through the system TTY terminal.

Summary

The following summarizes the tasks for conﬁguring the CS 1000:

1. LD 23 - Deﬁne the ACD DN assigned to the ICB card.

2. Deﬁne DNs using either: LD 23 - Deﬁne ACD DNs and assign them to the ICB card. or LD 10 - Deﬁne Phantom TNs and forward them to the ACD DN assigned

to the ICB card.

3. LD 11 - Conﬁgure ICB ports as digital sets.

4. LD 23 - Conﬁgure the main DN for dual-card conferences.

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5. LD 15 - Conﬁgure the CDR data if the feature Charge Account is used for billing.

Assign ACD DNs

The ﬁrst step is to assign ACD queue.

Table 5 LD 23 - Deﬁne the ACD queue assigned to the ICB card

Prompt Response Description

REQ NEW Add new data. TYPE ACD ACD data block. CUST

Customer number.

ACDN

xxxx

ACD DN assigned to the ICB card.

MAXP

Maximum number of ACD agent positions.

HOML NO Logout on handset removal.

Table 6 LD 23 - Assign the ACD DNs for the ICB card

Prompt Response Description

REQ NEW New control data block. TYPE ACD ACD data block. CUST

Customer number.

ACDN

xxxx

Conferee (main) or chairperson DN.

MAXP

Maximum number of ACD agent positions.

NCFW

xxxx

ACD DN assigned to ICB card.

Note: Repeat commands in this table for each ACD DN being configured.

Note: The number of DNs deﬁned for each ICB card using direct

meeting access depends on the number of conferences and bridges speciﬁed on the card. A maximum of 10 conferences can be conﬁgured requiring 20 DNs, two for each conference. One DN is for the conferees to call in (the main DN) and one DN is for the conference chairperson.

Deﬁne Phantom TN blocks

Phantom TNs can be used, instead of ACD DNs, to serve as chairperson DNs, conferees DNs and TUI DNs.

Enter the CS 1000 deﬁnitions for the Phantom TN in LD 10 as follows:

1. The speciﬁc TN and DN vary by site.

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Those variables are represented by "x" in Figure 9 "Phantom TN

deﬁnitions (LD 10)" (page 49).

2. CFXA is the Class of Service (CLS) that enables Call Forwarding.

3. The last four variables in the screen (under FTR) are the main ACD DNs in LD 23.

Figure 9 Phantom TN deﬁnitions (LD 10)

The next step is to conﬁgure ICB ports as digital sets.

Table 7 LD 11 - Conﬁgure ICB ports as digital sets

Prompt Response Description

REQ NEW Add new data. TYPE

2616

Digital telephone set M2616.

TN lscu

scu

Terminal number of the ICB card, Options 51C, 61C, and 81C.For Option 11C and CS 1000.

Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international dial-out.

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Prompt Response Description

CUST

Customer number.

CLS FLXA

VCE, WTA

FLXA = Flexible Voice/Data Allowed. VCE = Voice. WTA = Warning Tone Allowed.

ACD agent (Use FLXA).

KEY 0 ACD

ACD DN plus CLI plus position ID.

KEY 1SCR<anyDN> Line key. KEY 2 NRD Not ready key. KEY 3 MSB Make set busy key. KEY 4 TRN Call transfer key. KEY 9 CHG Change key. Use with CDR and billing feature.

Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international dial-out.

The number of virtual ACD agents of the ACD queue is equal to the number of ICB ports. For example, if 12 ports are enabled, deﬁne 12 ACD agents. If the TN for the ICB card is speciﬁed as 28 0 6, then TNs for the 12 agents are speciﬁed as 28 0 6 0 through 28 0 6 11.

Note: Agent IDs must be consecutive (for example, 2000-2031).

Figure 10 "LD 20 ICB conﬁguration" (page 51) shows a sample LD 20

printout of a built ICB port.

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Figure 10 LD 20 ICB conﬁguration

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Conﬁgure DNs for a dual-card conference

When a dual-card conference is deﬁned, two meetings are deﬁned on two cards. First, the meeting is booked on the primary card allocating the maximum free ports. Second, the meeting is booked on the secondary card allocating the rest of free ports for the dual-card conference. The user deﬁnes a dual-card conference only on the primary card.

When a user dials into a dual-card conference, the call can terminate either on the primary or on the secondary card. Calls to the dual-card conference main ACD DN are forwarded according to the ACD time overﬂow night table.

On both cards (primary and secondary), the user cannot use the dual-card conference pair DNs for a simple meeting. Therefore, nine DNs are available for simple meeting and bridges.

For a dual-card conﬁguration, one card functions as the primary card and the other as the secondary card. Deﬁne for each card an ACD data block with an ACD DN in LD 23, as shown in Table 5 "LD 23 - Deﬁne the ACD

queue assigned to the ICB card" (page 48).

For the primary card, conﬁgure the following DNs:

•

DN pairs (up to nine) - These pairs serve as chairperson and conferee DNs for single-card conferences (less than 32 ports) on the primary card.

Note: If single-number access is being used, DN pairs are not required. Instead, deﬁne the single-number access DN in this step which callers use to access a simple conference on the primary card.

•

TUI DN - This is the DN that users dial to set up single-card conferences on the primary card. Do not conﬁgure this DN, if the TUI is not going to be used.

•

Chairperson DN - This is the DN that chairperson of a dual-card conference dials to enter a dual-card conference. This DN is required for dual-card setup.

Therefore, for the primary card, conﬁgure up to 20 DNs in LD 23 that Night Call Forward (NCFW) to the ACD DN of the primary card.

For the secondary card, conﬁgure the following DNs:

•

DN pairs (up to nine) - These pairs serve as chairperson and conferee DNs for single-card conferences (less than 32 ports) on the secondary card.

Note: If single-number access is being used, DN pairs are not required. Instead, deﬁne the single-number access DN in this step which callers use to access a simple conference on the secondary card.

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•

TUI DN - This is the DN that users dial to set up single-card conferences on the secondary card. Do not conﬁgure this DN, if the the TUI is not going to be used.

•

Transfer DN - This is the DN that transfers dual-card conference participants from the primary card to the secondary card when the primary card reaches capacity. The primary card ﬁlls up ﬁrst in a dual-card conference. Conﬁgure this DN for dual-card setup.

•

Link DN - This is the DN the creates a speech path between the primary card and the secondary card for dual-card conferences. Conﬁgure this DN for dual-card setup.

Therefore, for the secondary card, conﬁgure up to 22 DNs in LD 23 that Night Call Forward (NCFW) to the ACD DN of the secondary card.

The main DN must also be conﬁgured for the dual-card conference. The main DN is the DN that conferees dial to enter the dual-card conference. When the conferees dial the main DN, the main DN forwards them to the ACD queue of the primary card. When the primary card becomes full, the transfer DN transfers further conferees to the secondary card. Use Table

8 "LD 23 - Conﬁgure the main DN for dual-card conferences" (page 53) to

conﬁgure the main DN for dual-card conferences.

Table 8 LD 23 - Conﬁgure the main DN for dual-card conferences

Prompt Response Description

REQ NEW Add new data. TYPE ACD ACD data block. CUST

Customer number.

ACDN

xxxx

The main DN for dual-card conferences.

MAXP

Maximum number of ACD agent positions.

Note: Carriage return to the end and start again.

REQ NEW New control data block. TYPE NACD Network ACD data block. CUST

Customer number.

ACDN

xxxx

The main DN for dual-card conferences.

TABL N Night time overflow table.

- TRGT

xxxx 0

xxxx is the ACD DN of the primary card.0 is the time, in seconds, for an immediate transfer to the primary card.

- TRGT

yyyy 2

yyyy is the ACD DN of the secondary card.2 is the time, in seconds, for a delayed transfer to the secondary card.

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Table 9 "Sample dialing plan for a 62-port dual-card conﬁguration" (page 54)

shows a sample dialing plan for a 62-port dual-card conﬁguration.

Table 9 Sample dialing plan for a 62-port dual-card conﬁguration

Description of DNs

DNs for the primary card

DNs for the secondary card Configure in...

ACD DN

7000 8000

LD 23

Pair DNs for single-card conferences

7001-7018 (NCFW = 7000 in LD 23)

8001-8018 (NCFW = 8000 in LD 23)

LD 23

TUI DNs 7019 (NCFW = 7000) 8019 (NCFW = 8000) LD 23 Chairperson DNs 7020 (NCFW = 7000) LD 23 Transfer DN N/A 8021 (NCFW = 8000) LD 23 Link DN N/A 8022 (NCFW = 8000) LD 23 Main DN 7021 (TRGT = 7000

7021 (TRGT = 8000

LD 23

Note: Because of the number and variety of DNs programmed for the dual-card setup, Nortel Networks recommends creating a dialing plan chart similar to Table 9 "Sample dialing plan for a 62-port dual-card

conﬁguration" (page 54). Refer to this chart when conﬁguring the

primary and secondary card attributes, including the dual-card settings, in the administration BUI.

Finally, conﬁgure each port on the primary and secondary cards as a digital set. See Table 7 "LD 11 - Conﬁgure ICB ports as digital sets" (page 49).

Assign CDR data

If charge account is used for CDR billing, then conﬁgure the feature Charge Account for CDR billing. Remember to deﬁne Key 9 on all ICB key ports. See Table 10 "LD 15 - Deﬁne the charge account for CDR data" (page 54).

Table 10 LD 15 - Deﬁne the charge account for CDR data

Prompt Response Description

REQ CHG Change customer data. TYPE CDR_DATA CDR data block. CHLN

Set the charge account number length to 23.

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CS 2100/Meridian SL-100 conﬁguration

Single-card conﬁguration

After installing the ICB card(s) and connecting the terminal for CLI access and the server for BUI access, perform CS 2100/Meridian SL-100 database conﬁguration. Figure 11 "Single-card conference, 10 conferences, 32 ports"

(page 55) shows the tables to dataﬁll for single-card setup.

Note: If single-number access is being used, the DN pairs are not required. Instead conﬁgure a single-number access DN.

Figure 11 Single-card conference, 10 conferences, 32 ports

Conﬁguration procedure

Single-card installation enables up to 10 conferences on one 32-port ICB card. Each ICB card can use one ICB ACD Group to handle all the access DNs required.

To conﬁgure an ICB single-card conference with direct meeting access, from a maintenance and administration position (MAP) terminal follow the steps in Procedure 2 "Conﬁgure a single-card conference" (page 56).

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Procedure 2 Conﬁgure a single-card conference

Step Action 1

Deﬁne LENs as FLXA (MSL09 or above) in table LNINV for a 32-port conference. Refer to Figure 12 "LNINV example" (page 57).

Deﬁne the ICB ACDGRP and ACD agents assigned to the ICB card. See Figure 13 "ACDGRP example" (page 57), Figure 14 "ACDSGRP

example" (page 57), and Figure 15 "ACDLOGIN example" (page 57).

Deﬁne the ICB conference and chairperson bridge DNs. Refer to

Figure 16 "DNROUTE example" (page 58). This step provides the

following: a. Main DN for conference ACD groups to access the ICB agents

on the card. b. Conference DNs and Chairperson DNs. c. TUI DN and Assistant DN. d. Single number access conference and chairperson DN.

Deﬁne the night service route from ACDGRP NSROUTE. The night service DN assigned in table OFRT allows conference and

chairperson ACDGRPs to route to the ICB card ACD agents. Table DNROUTE deﬁnes the routes. Figure 17 "OFRT example" (page

58) shows an example of table OFRT routing to 214 997 1400 (ICB

DN) assigned in table DNROUTE.

Use the following tables and command interfaces (CIs) to dataﬁll the ICB for single-card conﬁguration:

•

Table LNINV.

•

Table ACDGRP.

•

Table ACDSGRP.

•

Table ACDLOGIN.

•

Table CUSTACD (optional).

•

Table ACDENLOG (optional).

•

Table DNROUTE.

•

Table OFRT.

•

Table OFCENG.

•

Service Orders.

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Figure 12 LNINV example

Note: Cardcode can also be conﬁgured as an 8D02 digital line

card.

Figure 13 ACDGRP example

Figure 14 ACDSGRP example

Figure 15 ACDLOGIN example

The ACD login ID must match the ICB physical port connection to the CS 2100/Meridian SL-100. The ACD agents login must be in descending order, otherwise the ICB card cannot login the agents. After adding the ACD login IDs, enter the ﬁrst agent’s ID in the ICB BUI (see "Step 1 - Basic Card Settings" (page 75)).

Note: If using Enhanced ACD Login to login speciﬁc ACD agent

IDs, dataﬁll tables CUSTACD and ACDENLOG to make sure ICB

ACD agents can log in.

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Figure 16 DNROUTE example

Figure 17 OFRT example

Note: Use this table to forward, through night service, the ACD

main conference and chairperson conference to the ICB ACD

prime DN. This example uses 997 1400 as the ACD Prime DN.

Deﬁne each ICB port as an M2616 digital telephone set. Deﬁne ICB ports as ACD agents in SERVORD. Deﬁne the digital set keys as follows:

•

Key 1: ACD

•

Key 1: M0200

•

Key 1: COMMUNICTR

• Key 2: Secondary DN

•

Key 3: Not Ready (NRD)

•

Key 4: ACD Not Ready (ACDNR)

• Key 5: Fast Transfer (FXR) The following example shows how to dataﬁll the ACD agents using

SERVORD. The conﬁguration requires up to 32 LENs and 64 DNs. ACD Incalls and Key 2 use a secondary DN.

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Figure 18 QLEN example

Note: When adding the display feature to the M2616 set, use

OPTKEY1, Option M0200. Deﬁne Agent IDs as consecutive numbers within the lower and

upper limit (see "Step 1 - Basic Card Settings" (page 75)).

In table OFCENG, set conﬁgure ALL_ACD_LOGIN_IDS_VALID Y.

Figure 19 OFCENG example

—End—

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Dual-card conﬁguration

The dual-card conﬁguration enables a single conference to occur on two cards and have up to 62 participants depending on access type. In the dual-card conﬁguration, one card is the primary card, and the other is the secondary card. Each card can host single-card conferences of three to 32 participants, or a dual-card conference, which occupies ports on both cards.

Note: There is no need for ICB cards in a dual-card conﬁguration to reside next to each other in an IPE shelf. Software establishes the audio connections between the two cards. There is no hardware connection between the two cards.

Dataﬁll the following tables and command interfaces for dual-card conﬁguration:

•

table LNINV

•

table ACDGRP

•

table ACDSGRP

•

table ACDRTE (requires a new entry)

•

table ACDLOGIN

•

table DNROUTE

•

table OFRT

Figure 20 "Dual-card conference, 1 conference, 62 ports" (page 61)

provides an example of the dataﬁll for dual-card setup.

Note: If single-number access is being used, DN pairs are not required. Instead conﬁgure two single-number access DNs: one for callers to use to access simple conferences on the primary card and one for callers to use to access simple conferences on the secondary card.

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Figure 20 Dual-card conference, 1 conference, 62 ports

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Service Orders

Add an additional ACD group for the second card.

Figure 21 ACDGRP example

Add additional ACD subgroup information for the second card.

Figure 22 ACDSGRP example

Add additional login IDs for the second card agent logins. These login IDs must be in sequential order.

Figure 23 ACDLOGIN example

Add table DNROUTE to provide DNs for the following:

•

second ICB card (for single-card conference and chairperson)

•

transfer DN (to transfer conference calls from ICB card 1 to ICB card 2)

•

link DN (provides speech path between the two cards)

•

62-port Main conference DN

•

chairperson DN for ICB card 1 Note: From all of these DNs, part are for the primary card and the rest

are for the secondary card. However, when conﬁguring these DNs in the ICB BUI, all dual-card DNs are conﬁgured on the primary card.

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Figure 24 DNROUTE example

Use table ACDRTE to allow a dual-card conference to overﬂow from ICB card 1 to ICB card 2 when there are no more available ports on card 1.

Figure 25 ACDRTE example

Use table OFRT to add the DN routing for the second ICB card.

Figure 26 OFRT example

Conﬁguration procedure

To set up a dual-card conﬁguration using direct meeting access, follow the steps in Procedure 3 "Conﬁgure a dual-card conference" (page 64).

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Procedure 3 Conﬁgure a dual-card conference

Step Action 1

Install the two cards and their Ethernet adapters identical to single-card installation. See Procedure 4 "Install the Ethernet

Adapter card" (page 66).

Note: There is no need for the two cards to be next to each

other in the shelf or cabinet.

Busy and Return to Service (RTS) the two cards in the IPE PM level of the MAP terminal.

For each card, connect a VT100 terminal to the card and enter the keycode information, including the appropriate number of ports. Wait for each card to verify the keycode information.

For each card, log into the card through the CLI (default login: admin). Enter the System Attributes Editor, enter sa then sy, and modify the following information:

The subnet mask, the gateway address, and the IP address

Note: After entering the Ethernet information, the CLI asks if

you want to restart the cards. Select YES at this point.

5 From a PC, ping each ICB card to make sure that they have a correct

connection to the LAN. To ping an IP card, perform the following: a. Click on the Start button and select Run from the Start Menu. b. In the Open: ﬁeld, enter ping <IP address> where <IP

address> is the IP address of one of the ICB cards. c. Click the OK button, and observe the DOS window that opens.

If you receive the message: "Reply from <IP address>...", you

have set up the LAN connection correctly and you can continue.

If you receive the message: "Request timed out", there is a

problem with the LAN connection.

Conﬁgure the DNs for the dual-card conﬁguration.

Conﬁgure each port on the two new cards as an M2616 set. See

Procedure 2 "Conﬁgure a single-card conference" (page 56). Refer

to SERVORD information in Figure 18 "QLEN example" (page 59).

Open up the web browser on your PC. In the URL ﬁeld of the browser, enter the following: <IP address> where < IP address> is the ICB IP address.

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Log into the BUI (defaults: admin and 000000) and select the ICB Installation Wizard (see "ICB Installation Wizard" (page 74)").

—End—

ICB installation and conﬁguration procedures

Once the site is prepared for installation and the Meridian system software is conﬁgured, use the steps in Table 11 "ICB installation summary" (page

65) to complete the ICB installation.

Table 11 ICB installation summary

Step

Description

Install a serial Maintenance terminal for preliminary card setup using the following procedures:

•

Procedure 4 "Install the Ethernet Adapter card" (page 66)

Use one of the following three procedures to connect the serial Maintenance terminal to the ICB as follows:

•

Procedure 5 "Access the ICB directly" (page 68)

•

Procedure 6 "Access the ICB remotely using a modem" (page 69)

•

Procedure 7 "Access the ICB remotely using a LAN hub" (page 69)

If your system is an CS 1000 or Option 11C, use one of the following three procedures to connect the serial Maintenance terminal to the ICB as follows:

•

Procedure 8 "Access the ICB directly - Option 11C or CS 1000" (page 70)

•

Procedure 9 "Access the ICB remotely using a modem - Option 11C or CS 1000" (page 71)

•

Procedure 10 "Access the ICB remotely using a LAN hub - Option 11C or CS 1000" (page 71)

2 Install the ICB card(s) using the following:

•

Procedure 11 "Install ICB cards" (page 72)

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Step

Description

3 Configure the Maintenance terminal for command line interface (CLI) access as follows:

•

Procedure 12 "Set up CLI access from the maintenance terminal" (page 72)

Define the ICB Ethernet parameters using the CLI System Attributes Editor as follows:

• Procedure 13 "Configure initial card parameters using the CLI" (page 73)

Complete the installation using the ICB BUI Install Wizard as follows:

• Procedure 14 "Access the administration BUI" (page 74)

•

See "ICB Installation Wizard" (page 74) for a description of how to configure the ICB card(s) using the Install Wizard.

Procedure 4 Install the Ethernet Adapter card

Step Action 1

Remove the cover plate from the I/O panel at the rear of the IPE module.

Remove the I/O panel retaining screws and lift the I/O panel from the module.

Set up the I/O panel ﬁlter connector for the card slot you have assigned for the ICB card installation.

Your next step depends on the conﬁguration of that ﬁlter connector. a. If this connector has a permanent connection to the backplane

cable, remove the ﬁlter connector from the I/O panel. b. If a 50-pin connector joins the ﬁlter connector and the backplane

cable, disconnect the 50-pin connector from the I/O panel ﬁlter

connector. Then, being careful to save the retaining screws,

remove the ﬁlter connector from the I/O panel.

Install the NT5D52AC Ethernet Adapter card into the selected I/O panel connector cutout using the saved retaining screws.

6 Fasten the I/O panel to the module using the retaining screws. 7

Replace the module cover plate.

—End—

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Table 12 "Maintenance cable" (page 67) lists the pin number assignments

for the Maintenance terminal cable that connects the IPE module I/O panel that the following procedures use. The cable connects to the nullmodem for direct terminal connection or to a modem for a remote maintenance terminal.

Table 12 Maintenance cable

J2 DB-25

J1 50-pin Description J2 DB-25

J1 50-pin Description

125

Reserved

14 48

LAN_Rx-

222

RS-232 Tx

15 13

Reserved

320

RS-232 Rx

16 14

Reserved

418

Reserved

17 15

Reserved

510

Reserved

18 36

Reserved

616

Reserved

19 37

Reserved

721

GND

20 19

Reserved

817

Reserved

21 38

Reserved

911

Reserved

22 39

Reserved

10 24

LAN_Tx+

23 40

Reserved

11 49

LAN_Tx-

24 41

Reserved

12 12

Reserved

N.C. Not Connected

13 23

LAN_Rx+

Refer to Figure 27 "Terminal connection through the Ethernet Adapter"

(page 68) when connecting the Maintenance terminal (that is, VT100) in the

following procedures.

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Figure 27 Terminal connection through the Ethernet Adapter

Procedure 5 Access the ICB directly

Step Action 1

Position the Maintenance terminal on a desk near the system.

Verify that the Ethernet Adapter card is on the I/O panel as described in Procedure 4 "Install the Ethernet Adapter card" (page 66).

Plug the terminal cable DB-9 female connector into the DB-9 male connector on the Ethernet Adapter card on the I/O panel.

Plug the DB-25 male connector at the other end of the terminal cable into the RS-232 connector on the terminal. A nullmodem is not required. If a gender changer is required, purchase one from a local electronics store.

—End—

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Procedure 6 Access the ICB remotely using a modem

Step Action 1

Verify that the Ethernet Adapter card is on the I/O panel as described in Procedure 4 "Install the Ethernet Adapter card" (page 66).

Plug the terminal cable DB-9 female connector into the DB-9 male connector on the Ethernet Adapter card on the I/O panel.

Plug the DB-25 male connector at the other end of the terminal cable into the DB-25 female connector of a DB-25F/DB-25M nullmodem adapter. If a female-to-female nullmodem is required, use a customer-supplied nullmodem.

Plug the DB-25 male connector of the nullmodem adapter DB-25F/DB-25M into the DB-25 female connector on the modem. If a female-to-female nullmodem is required, use a customer-supplied nullmodem.

5 Plug the modular modem cable RJ11 plug into the RJ11 jack on

the modem.

Plug the other end of the modular modem cable RJ11 plug into the RJ11 jack on the wall.

—End—

Procedure 7 Access the ICB remotely using a LAN hub

Step Action 1 Verify that the Ethernet Adapter card is on the I/O panel as described

in Procedure 4 "Install the Ethernet Adapter card" (page 66).

Plug the modular cable RJ-45 plug into the RJ-45 jack on the NT5D52AC Ethernet Adapter card.

3 Plug the RJ-45 plug at the other end of the modular cable into the

Ethernet LAN hub.

Make the remaining Ethernet connections as required using standard Ethernet connection rules.

Note: For local testing purposes, or direct connection from

the Ethernet port to a PC, use an Ethernet cross-over cable

purchased at a local computer store.

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—End—

If installing the ICB card in an Option 11C or CS 1000, use the following procedures to connect the Maintenance terminal.

Note: These procedures do not apply to the Meridian 1 Options 51C, 61C or 81C or the CS 2100/Meridian SL-100.

In the procedures that follow, the connections are the same for the Option 11C and the CS 1000, the only difference is that the connectors are on the back of the Call Server and Media Gateway for the CS 1000, whereas they are on the bottom of the Option 11C cabinet.

Table 13 "DB-9 RS-232 port pin out" (page 70) describes the DB-9 pin

assignment that the next two procedures use.

Table 13 DB-9 RS-232 port pin out

9-pin (male) serial connector pin #

Signal Description

RS-232 TX (transmit)

RS-232 RX (receive)

GND

Procedure 8 Access the ICB directly - Option 11C or CS 1000

Step Action 1

Position the Maintenance terminal on a desk near the system.

If the system is an Option 11C perform the following: a. Verify that the Ethernet Adapter is installed in the Option 11C. b. Plug the terminal cable DB-9 female connector into the DB-9

male connector on the Ethernet Adapter on the I/O panel. c. Plug the DB-25 male connector at the other end of the terminal

cable into the RS-232 connector on the terminal. If the

connection requires a gender changer, obtain one at a local

electronics store.

If your system is a CS 1000, connect the NTBK48 three-port SDI cable to the 9-pin SDI connection (COM RS-232) at the back of the Call Server and Media Gateway.

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—End—

Procedure 9 Access the ICB remotely using a modem - Option 11C or CS 1000

Step Action 1

Verify that the Ethernet Adapter/Medium Access Unit (MAU) is installed in the Option 11C or CS 1000. Insert the industry-standard MAU into the Ethernet Connection on the back of the Call Server and Media Gateway.

Note: The Ethernet MAU comes with the cable kits for the Call

Server and Media Gateway.

Plug the terminal cable DB-9 female connector into the DB-9 male connector on the Ethernet Adapter/MAU on the I/O panel.

Plug the DB-25 male connector at the other end of the terminal cable into the DB-25 female connector of the customer-supplied DB-25F/DB-25M nullmodem adapter.

Plug the DB-25 male connector of the DB-25F/DB-25M nullmodem adapter into the DB-25 female connector on the modem.

Insert the modular RJ11 plug into the RJ11 jack on the modem.

Insert the other end of the RJ11 plug into the RJ11 jack on the wall.

—End—

Procedure 10 Access the ICB remotely using a LAN hub - Option 11C or CS 1000

Step Action 1

Verify that the Ethernet Adapter/MAU is installed in the Option 11C or CS 1000. Insert the industry-standard MAU into the Ethernet Connection on the back of the Call Server and Media Gateway.

Note: The MAU comes with the cable kits for the Call Server

and Media Gateway.

Insert the modular cable RJ-45 plug into the RJ-45 jack on the Ethernet Adapter/MAU.

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Insert the RJ-45 plug at the other end of the modular cable into the LAN hub.

Make the rest of the Ethernet connections as required using standard Ethernet connection rules.

—End—

Procedure 11 Install ICB cards

Step Action 1

Identify the card slots selected for ICB card(s). Refer to Table 4 "ICB

installation into card slots" (page 46).

Make sure to properly place the PCMCIA hard drive card in the lower faceplate PCMCIA slot.

Pull the top and bottom extractors away from the ICB faceplate.

Insert the ICB card into the card guides and carefully push it until it makes contact with the backplane connector.

Push the top and the bottom extractors towards the faceplate to insert the ICB card into the faceplate connector and to lock it in place.

Observe the red LED at the top of the faceplate (the card LED).

This LED blinks three times after the self-test successfully completes. When the ICB software loads, the LED blinks three more times and then remains lit. This takes approximately 45 seconds.

Repeat Steps 1 through 6 for each additional ICB card.

—End—

Procedure 12 Set up CLI access from the maintenance terminal

Step Action 1

Specify the VT-100 type terminal interface characteristics to make sure they are compatible with the ICB RS-232 interface.

Set the interface parameters as follows:

•

Transmission speed: 9600 bps

•

Data bits: 8

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•

Stop bit: 1

•

Parity: No

•

Flow control: none

Note: Do not use XON/XFF ﬂow control.

—End—

The next step is to deﬁne IP parameters using the CLI.

Procedure 13 Conﬁgure initial card parameters using the CLI

Step Action 1

Enter the key-code.

2 Enter the card feature (Basic or Advanced). 3

From the VT-100 type terminal press the Enter key.

The logon window appears.

At the login prompt, enter the following:

admin

Where "admin" is the default administrator password.

Access the System Administration menu. Enter:

The System Administration menu opens.

Access the System Attributes Editor. Enter:

The System Attributes Editor opens.

Enter the following IP attributes for the ICB card:

•

IP address - The internet protocol address which has the same

format as the gateway address.

•

Subnet mask - The part of the IP address which represents a

subnetwork within a network. The subnet mask has a format of

XXX.XXX.XXX. XXX, where XXX is in the range 0-255. Subnet

mask in binary presentation of 32 bits has at least the ﬁrst eight

digits "1" and the last digit is "0".

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•

Gateway address - Is in the XXX.XXX.XXX.XXX format, where

every token is in the range 0-255.

Enter S to save the parameters.

Exit the CLI and proceed to Procedure 14 "Access the administration

BUI" (page 74). All other card conﬁguration is performed from the

BUI.

—End—

Procedure 14 Access the administration BUI

Step Action 1

Check the installation by doing the following: a. Run a browser, either Netscape or Microsoft Internet Explorer. b. In the location ﬁeld, enter:

http://<ICB IP address>

c. Login as an administrator. The default ID and password are

admin and carriage return (enter key). d. Proceed with the installation using the Installation Wizard (see

below).

—End—

Note: If changes to IP addresses are to be completed to previously installed ICB4 cards that are currently conﬁgured for Dual Card Conferences,the card must be changed to Single Card Mode via the BUI prior to making changes to the IP addresses of the cards.Refer to Figure

28 "Installation Wizard: Step 1 - Basic Card Settings window" (page 76)

ICB Installation Wizard

Overview

The ICB Installation Wizard provides an easy method for conﬁguring new systems. Only a user who logs in as an administrator can use the Installation Wizard. An administrator accesses the Installation Wizard by clicking on the Install Wizard link on the BUI’s ICB Dashboard. For more information about accessing this tool, see, "Administration BUI" (page 110).

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After completing a Wizard session, the administrator can try operating the card (that is, schedule a conference and place a call), so long as the Meridian system setup is complete. An administrator can return to the Wizard at any time to change system deﬁnitions.

The Installation Wizard consists of four steps, each of which appears on a separate window. For a new installation, follow the Wizard step-by-step. For already installed systems, go directly to a speciﬁc window to modify one or more ﬁelds. The windows are as follows:

1. Basic Card Settings - use this window when getting started. The

Administrator must enter the time zone of the ICB card.

2. Access Numbers - select the dialing method (that is, direct meeting or single-number) and enter the DNs according to Meridian system conﬁguration.

3. Deﬁne First User - deﬁne at least one user in order to perform sanity tests, such as scheduling conferences and placing calls. This step eliminates the need to go to a separate window to deﬁne a user after ﬁnishing using the Wizard, just to perform some testing.

Because this step is required only during initial installation, the BUI excludes it (that is, grays it out) after a successful installation. Normal user administration is performed from a separate window in the Administration BUI.

4. Dual Card Meetings - deﬁne the parameters for dual-card meetings. This step appears only in the primary card of a dual-card ICB conﬁguration.

Conventions

All Installation Wizard windows list the steps on the left of the window. During installation advance step-by-step by clicking on the Submit & Continue button. After installation is complete, access a speciﬁc step directly by clicking on its name in the list.

Step 1 - Basic Card Settings

Figure 28 "Installation Wizard: Step 1 - Basic Card Settings window" (page

76) shows the Basic Card Settings window. Click on the Install Wizard link

on the ICB Dashboard to access this window.

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Figure 28 Installation Wizard: Step 1 - Basic Card Settings window

Table 14 "Basic Card Settings parameters" (page 76) describes the

parameters, from top to bottom, of the Basic Card Settings window.

Table 14 Basic Card Settings parameters

Item Description

Name Enter the card’s name.

Range: Free text up to 20 characters.

IP Address Shows the IP address of the card, which appears as view only.

Note: Define the card address using the CLI.

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Item Description

Type Define the card’s configuration type as follows:

•

Single card (stand-alone).

•

Primary card in a dual-card pair.

•

Secondary card in a dual-card pair.

Note 1: Dual-card meeting configuration in Step 4 uses this information. If information is changed here, a window opens reminding you to change the settings of a dual-card meeting.

Note 2: When an ICB card of type "single" already configured with 10 DNs pairs is changed to "primary" or "secondary", one of the DN pairs must be deleted. This is because in a dual-card set one DN pair is reserved for the dual meeting configured in Step 4. The ICB attempts to find a free DN pair (that is, with no conferences scheduled on it) and deletes it. If no such DN is found, the ICB deletes the DN pair with the fewest conferences. In this case, a confirmation box appears that allows the administrator to confirm or cancel the whole operation.

Note 3: When a "primary" or "secondary" card is changed to be "single", all dual meetings are changed to simple meetings and their port size is reduced to the capacity of this card.

Default Conference Language

Determine the default voice-prompt language for conferences and the TUI. When scheduling a conference, users can select a language from the available set, but if the user does not specify a language this parameter applies. Default: American English.

Time Zone Select the appropriate time zone for the ICB card. If this field is not entered,

conferences will not be scheduled at the proper times.

IP address of E-mail Server

Enter the IP address of the server that the ICB uses to send scheduling confirmation and administration E-mail messages. If this field is left empty, or an incorrect address is specified, the ICB will not send E-mail messages. However, the rest of the system will operate properly.

Note: The E-mail server must support the Simple Mail Transfer Protocol (SMTP).

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Item Description

"From" E-mail address, by which the ICB identifies itself

Enter the E-mail address which the ICB uses to identify itself when sending E-mails. This item appears in the "From:" field of sent E-mails.

Note 1: Some E-mail servers require this information as a mandatory field. It cannot be empty, but it can be a non-existent address. Some servers will not deliver the E-mail if it is not correct.

Note 2: ICB never receives E-mails, so it does not require an address. However, the "from" address is used when returned mail occurs (for example, someone replies to the ICB’s E-mail or the network returns an undeliverable E-mail). If the address is unreal, the returned mail is not delivered. If the "from" address is someone’s real address, they will receive the ICB’s returned mail.

Automatic Call Distribution

Define the ACD setup according to the Meridian system ACD configuration.

Use an agent ID - Indicate whether ACD is configured with the agent ID option. If yes, enter the four-digit agent ID of the first ICB port in the adjacent text box. The other ports use the succeeding agent IDs.

Use multiple queue assignment - Indicate if ACD is configured with the multiple-queue option. An entry is required, because this option affects the agent login process which the system applies to the ports.

Step 2 - Access Numbers

Use this step to deﬁne the access method, direct meeting or single-number, and the DNs according to Meridian system conﬁguration. Figure 29

"Installation Wizard: Step 2 - Access Numbers window" (page 79) shows

the Access Numbers window.

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Figure 29 Installation Wizard: Step 2 - Access Numbers window

Table 15 "Access Numbers parameters" (page 79) describes the

parameters, from top to bottom, of the Access Numbers window. Conﬁgure all the DNs in this window according to Meridian system conﬁguration.

Table 15 Access Numbers parameters

Item Description

Use a single access number

Enter the single DN to use for accessing all conferences.

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Item Description

Use a list of access numbers

This field requires a list of DN pairs, because with direct meeting access users dial the conference DN and then the chairperson DN to enter the meeting. The number of DNs defined equals the maximum number of simultaneous conferences allowed. Configure up to 10 DN pairs.

Note: Define only nine DN pairs for primary or secondary cards in a dual-card set. One DN must be reserved pair for dual-card meetings (see "Step 4 - Dual

Card Meetings" (page 80)).

Delete DNs by clicking on a table cell and pressing the Delete key, which leaves the cell empty. DNs that are in use by a future or current conference cannot be deleted; an error message appears when submitting the form.

When upgrading from MICB Release 2, the system uses the same table. The old DN pairs appear in the table.

Assistance DN Enter the DN of an operator or attendant. The system dials this DN when the

chairperson in an active conference selects "call assistant" from the TUI or BUI.

TUI DN Enter the DN to access TUI services.

Step 3 - Deﬁne First User

This step appears only during a new installation. Use this window to deﬁne a new user for testing the ICB after completing installation. The user deﬁned here can be deleted, or modiﬁed, from the regular User Administration window.

This window is identical to the "new user" window (see Figure 61 "ICB

Dashboard - Users New User window" (page 126)), except it includes the

Wizard step titles at the top of the window. The action buttons are the same as in Step 2, except that the Finish button only appears in the case of a single-card ICB.

Step 4 - Dual Card Meetings

Conﬁgure the parameters for a dual-card meeting in this window. This step appears only when the card is a member of a dual-card set (that is, the conﬁguration type selected in Step 1 is either "Dual Card - Primary" or "Dual Card - Secondary"). Inputting data in this window is allowed only on the primary card; on the secondary card this window appears as view only.

Note: The secondary ICB card must be installed and conﬁgured ﬁrst. Dual-card meeting parameters and DNs are deﬁned in the primary ICB only. The primary ICB sends the relevant information to the secondary ICB. Therefore, the secondary ICB must be connected to the LAN and operational when the primary is being conﬁgured.

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All DNs must be conﬁgured in the Meridian system.

28 "Installation Wizard: Step 1 - Basic Card Settings window" (page 76)

Table 16 "Dual Card Meetings parameters" (page 81) describes the

parameters, from top to bottom, of the Dual Card Meetings window.

Table 16 Dual Card Meetings parameters

Item Description

IP address of secondary card

Enter the IP address of the secondary card.

Conference access number

Enter the DN of the dual-card meeting. Callers will dial this number to access the dual-card meeting.

Chairperson number in primary card

Enter the chairperson DN for the dual-card meeting. The chairperson uses this number to access the dual-card meeting.

Transfer number Enter the DN that the ICB uses to transfer calls from the primary card to the

secondary card. The system hides this number from end users.

Link number Enter the DN that the ICB uses to create a voice path between both cards. The

system hides this number from end users.

Chairperson control of dual meeting

For more information see, "Dual-card meeting" (page 109).

Full control including secondary card - If this is clicked, the chairperson commands apply to both cards. In this case, the maximum conference size in a 64-port card pair is 60 ports.

Control of secondary card is limited - If this is clicked, some chairperson commands are limited to the primary card (for example, TUI roll call command and dial out). The maximum conference size in a 64-port card pair is 62 ports.

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Browser user interface

Purpose

This chapter describes how to use the browser user interface (BUI), a web-based application, for conference scheduling, chairperson operations, and system administration.

The chapter contains the following sections:

•

"Overview" (page 83) - introduces the browser user interface and its

system requirements.

•

"Scheduling BUI" (page 89) - describes the interface that users and

super-users can use to schedule conferences.

•

"Chairperson operations" (page 103) - describes the interface that a

chairperson can use to control an active conference.

•

"Administration BUI" (page 110) - describes the interface that an

administrator uses for ICB conﬁguration and administration.

Overview

The HTML/HTTP based BUI provides a fast response time and supports 20 active BUI users in a direct LAN connection. The BUI supports open access from anywhere in the Internet, even behind gateways and ﬁrewalls. Access the ICB web server over an Ethernet connection. To access the ICB server, use the following internet browsers:

•

Microsoft Internet Explorer, version 4.01 or higher.

•

Netscape Communicator, version 4.5 or higher. Note: The system does not support browsers running on MacIntosh

computers.

The ICB web server runs on the ICB card. The ICB card acts as a stand-alone system. Users navigate their browser directly to the card’s IP address.

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User types

When logging in to the ICB BUI, your login ID connects you to the server as a distinct user type. The administrator determines the user type for each user. Table 17 "BUI user types" (page 84) shows the user types and their functionality.

Table 17 BUI user types

User type Description

User A user can reserve meetings under their account, and modify and delete these

meetings. Users can see only the meetings that they schedule.

Super-user In addition to normal user functions, a super-user can reserve meetings under

other users’ accounts. A super-user can modify and delete the meetings of other users. Super-users can see all meetings.

Administrato r

The administrator manages ICB system parameters and resources such as user IDs and group-call tables.

Executive User

In addition to normal user functions, an executive user can view, but not change, all meetings of other users.

Log into the BUI

Figure 30 "ICB home page layout" (page 84) shows the ﬁrst window that

appears when reaching the BUI.

Figure 30 ICB home page layout

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The only possible action from this window is to click on the LOGIN button. Follow the steps in Procedure 15 "Login to the BUI" (page 85) to login.

Procedure 15 Login to the BUI

Step Action 1

Click on the LOGIN button.

The window in Figure 31 "Login dialog box (Internet Explorer)" (page

85) appears.

Figure 31 Login dialog box (Internet Explorer)

Enter your login ID in the "User name" ﬁeld. To log into the administrator BUI, enter an administrator ID.

3 Enter your password in the "Password" ﬁeld. When logging in the

ﬁrst time, enter six zeroes (000000). To log into the administrator BUI, enter an administrator password.

Click on the OK button.

If your login is unsuccessful, the system re-displays the dialog box. After a pre-deﬁned number of unsuccessful logins, the system blocks the user.

Note: To ﬁnd a missing password, see Appendix "Password

security" (page 235).

The main window opens. See Figure 32 "Main ICB screen" (page

86) for a depiction.

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Figure 32 Main ICB screen

—End—

Depending on the login ID type, Table 18 "Login entry point" (page 86) shows the windows that open when entering the BUI.

Table 18 Login entry point

Regular, super-user, or executive user ID

Scheduling BUI.

Schedule meetings from this window.

Administrator user ID ICB Dashboard.

This window opens the administration dashboard, from which the administration of system resources and options, such as users, permanent conferences, conference access numbers etc., can be performed.

Meeting chairperson number and password

Meeting Control window.

This window allows a chairperson to control an active meeting.

Follow the steps in Procedure 16 "Change your login password" (page 87) to change passwords after logging in.

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Procedure 16 Change your login password

Step Action 1

Click on the change Change Password button on the ﬁrst window that opens after logging in (see Figure 32 "Main ICB screen" (page

86)).

Note: Change Password is a link on the Dashboard.

The window in Figure 33 "Change password window" (page 87)

opens.

Figure 33 Change password window

Enter the current password for authentication, then the new password. Enter the new password a second time for conﬁrmation.

The passwords do not appear when entered (asterisks appear).

Click on the Submit button to apply the changes. Click on the Cancel button to abort the changes.

In both cases, the system returns to the previous window.

—End—

Customize the BUI home page and title bar

Initially, the ICB home page comes with a set format. The Customized BUI Home Page and Title Bar feature enables administrators to add a customer-designed image to the home page and a company logo to the title bar. The title bar is ﬁxed through the entire BUI session.

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The following are the prerequisites for using this feature:

•

The image must ﬁt reasonably in the browser window. Nortel Networks recommends that the image be no larger than 690 pixels wide and 420 pixels high.

•

The logo must be no larger than 124 pixels wide and 40 pixels high.

•

The image must be in GIF format.

The ICB Dashboard provides a tool for uploading and installing the customer’s images (see "Company images upload" (page 121)).

Fixed title frame

Figure 34 "BUI ﬁxed title frame" (page 88) shows the ﬁxed title frame that

appears on top of all conferences. Subsequent screen captures do not show this frame.

Figure 34 BUI ﬁxed title frame

Help window

Clicking on the Help button on the title frame opens a separate browser window in which it displays the Help window. This enables users to continue with BUI operations while the on-line help is open. The following three different help ﬁles exist, according to user type and role:

•

User, Super-User, and Executive help (scheduling windows)

•

Chairperson control help (chairperson control window)

•

Administrator help (only an administrator can view this help)

The Help window has two frames; topic links appear on the left and help text appears on the right. Click on an item in the left frame help topics to access information about the required topic.

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Click on the Close window link to close the Help window.

Note: To view help text, Adobe Acrobat must be installed on the computer.

Scheduling BUI

Figure 35 "Scheduling BUI navigation ﬂowchart" (page 90) shows the

navigation between the Scheduling BUI windows.

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Figure 35 Scheduling BUI navigation ﬂowchart

Meetings List window

Figure 36 "Meetings List window super-user display" (page 91) shows the

Meeting List window that appears directly after user login. This window displays a table of the user’s meetings and provides access to scheduling operations.

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Figure 36 Meetings List window super-user display

If this window is accessed by a user, the window displays the conferences scheduled by that user only. If this window is accessed by a super-user, the window displays all scheduled conferences. The system sorts the list by time. The list includes conferences that begin on the previous day, but ﬁnish on the speciﬁed date. In this case, the system displays the conference on the top of the list.

The maximum number of conferences per page is 10. When the list of conferences is longer than one page, click on the "Next 10" or "Previous 10" links to view additional conferences.

For each conference, click on the corresponding icon next to the conference to perform the following:

•

Pencil icon - edit the conference (or just view all details).

•

X icon - delete the conference (the BUI automatically updates the

display).

•

Copy icon - conference details are copied from the existing conference.

•

Gavel icon - jump to the "Meeting Control" window for an active

conference (the icon appears only for active conferences).

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The BUI can display past conferences, up to the "aging" factor that an administrator deﬁnes (see Figure 53 "ICB Dashboard - General Settings

window" (page 113)). When a conference reaches the aging factor, the

conference is deleted from the list. A super-user and executive-user can view permanent conferences, but

cannot edit or delete them. Therefore, the system does not display the Edit and Delete icons next to permanent conferences that are not accessed by an administrator.

Table 19 "Meeting List window ﬁelds" (page 92) describes the columns

in the Meeting List window.

Table 19 Meeting List window ﬁelds

Field Description

Conference title

Shows the subject text that appears when scheduling a meeting. It can be empty.

Number of participants

Shows the number of ports reserved for this meeting.

Date Shows the conference date. For permanent conferences, the date shows

"Permanent". For recurrent conferences, the letter "R" follows the date.

Start time Shows the conference start time. For permanent conferences, this fields is

empty. Duration Shows the conference duration. For permanent conferences, this fields is empty. Dialing access Shows the conference access number (DN). Chairperson

access

Shows the chairperson access number.

Owner Shows the name of the person who scheduled the conference. This column

appears only for super-users, because they can view all meetings. When a

super-user schedules a conference and assigns another user in the "owner"

field, that user becomes owner of the conference and their name appears here. Edit

Click on the Edit icon to open a window for editing this conference. The window

opens with the selected item’s parameters

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Field Description

Delete

Click on the Delete icon to delete this conference. When the Delete icon is

clicked, the following confirmation dialog box appears:

If the conference is active, the following additional line appears before this

question: "Warning! this conference is active." Copy

Click on the Copy icon to open a window for copying values from this conference.

The window opens with the selected item’s parameters. The copy icon is not

displayed for Permanent or Ad-hoc conferences.

Control

The Control icon applies to active conferences only. Click on the gavel icon to

open the Meeting Control window for this conference.

To schedule a new conference, click on the New Conference button on the top left-hand corner of the window. A new window appears (see Figure 37

"Scheduling window - Schedule a New Conference" (page 94)).

Scheduling window

Click on the New Conference button, or click on the edit icon (a pencil), in the row of an already scheduled conference to open the Scheduling window.

General section

Figure 37 "Scheduling window - Schedule a New Conference" (page 94)

shows the scheduling window when it ﬁrst opens.

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Figure 37 Scheduling window - Schedule a New Conference

All ﬁelds have defaults, but users typically select the date and time, and number of participants. The system provides defaults for the other parameters or generates the values automatically.

After scheduling a conference, view the Scheduling Conﬁrmation window to verify the entries. See Figure 42 "Scheduling Conﬁrmation window" (page

102) for an example. Table 20 "Scheduling window ﬁelds" (page 94) describes the ﬁelds in the

Scheduling window, by section.

Table 20 Scheduling window ﬁelds

Field Description

General section

Subject Enter text that describes the purpose of the conference.

Range: Enter up to 20 characters or leave this field empty. Default: Empty.

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Field Description

Number of participants

Enter the number of ports to reserve for this conference, including the chairperson ports. The application makes sure that the total number of reserved ports for this time period does not exceed system capacity. The system performs validation after submission. Preview port availability by opening the "Free Ports" expanded window.

Range: 3 to 32. Default: 4

Dual meeting link(not shown in Figure 37

"Scheduling window Schedule a New Conference" (page 94))

Click here if a dual-card meeting is required. A similar window with the following dual-card meeting attributes opens:

•

Up to 60 or 62 ports are available, depending on the configuration parameter "full chairperson control".

• The "Access Numbers" section displays a fixed dual-card meeting DN, which cannot be changed.

• Search for User ID.

Note: This link appears only on the primary ICB card in a dual-card set.

Select date Select the date the conference starts from the pull-down menus or calendar

icon (left of the pull-down menus). See Figure 38 "Calendar icon" (page 97) for a depiction of this icon.

Range: Current day to one year ahead of current day. Default: Current day.

Note: This field cannot be modified when editing an existing conference.

Owner ID Enter the user ID of the user who scheduled the conference and has

permission to delete or edit it. When the BUI displays this field to a regular user or an executive user, it shows that user’s ID is not editable. When the BUI displays this field to a super-user, the super-user can edit it.

Chairperson Enter the name of the chairperson for the user’s reference.

Range: Text up to 20 characters. Default: Empty.

Free Ports section - see "Free Ports section" (page 97).

Time section

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Field Description

Start time Enter the time that the conference starts. The minutes box shows 15-minute

increments (that is, 0, 15, 30, and 45).

Range: Hours/15-minute increments. Default: Current time.

The default value of the time field is rounded to the nearest 15 minutes according to the following rule:

•

In the first 10 minutes of the interval, the system rounds the time off to the past. For example, if the time is 8:23, the box shows the time as 8:15. The system interprets this as an immediate conference.

•

In the last five minutes of the interval, the system rounds it to the future 15-minute value. For example, 8:26 appears as 8:30.

Duration Enter the duration of the conference.

Range: Up to 12 hours in 15-minute increments (the selection box shows all possible values). Default: 1 hour.

Access Numbers section

DN pair usage option

Select the access DN pair to use as follows:

• Automatically assigned (the default) - the ICB selects the DN pair; no user action is required.

•

Choose a number - select a number from the list. The list shows pairs of numbers in the format: [conference (chairperson)]. The system checks the availability of the number when the form is submitted for execution. If the numbers are not available, the scheduling fails.

Options section - see "Options section" (page 98).

When the calendar icon is clicked (located next to the drop-down menu for the date), the calendar window opens as depicted in Figure 38 "Calendar

icon" (page 97). The meeting date can be selected by clicking the

appropriate date on the calendar.

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Figure 38 Calendar icon

When in edit mode, the title of this window is: "Edit Conference". The following ﬁelds cannot be modiﬁed when editing an inactive conference:

•

date

•

dual-card meeting option (that is, users cannot make a single-card conference dual and vice versa)

•

recurrent option

Only the following ﬁelds can be edited during an active conference:

•

number of participants

• duration

•

add ports as needed (under the Options section)

Free Ports section

Figure 77 "ICB tab window - Free Ports view" (page 169) shows the how the

scheduling window is expanded after clicking on the Free Ports button for a regular meeting. The information in this window refers to the date set above it in the Scheduling window. The time scale covers 12 hours in 15-minute increments. Figure 40 "Scheduling window - Free Ports section for a dual

card meeting" (page 98) shows how the scheduling window is expanded

after clicking on the Free Ports button for a dual-card meeting.

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Figure 39 Scheduling window - Free Ports section for a regular meeting

Figure 40 Scheduling window - Free Ports section for a dual card meeting

Options section

Figure 78 "ICB tab window - Options section" (page 170) shows how the

scheduling window is expanded after clicking on the Options button.

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Figure 41 Scheduling window - Options section

Table 39 "ICB tab window - Options section ﬁelds" (page 170) describes the

ﬁelds in the Options section.

Table 21 Scheduling window - Options section ﬁelds

Field Description

Password section

User Password Enter an optional password for the conference. If configured, callers

must enter this password to join the conference. Available options are as follows:

•

No password - no optional password.

•

Automatically assigned - The system automatically generates the password. The administrator sets the password length from 4 to 8 digits.

•

Choose a password - The user defines the password. The range is 4 to 8 digits. The window shows the password as it is entered. The system does not check the password for uniqueness. Different conferences can use the same password.

Note: The default setting is determined by the Administrator’s default conference setting.

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Field Description

Chairperson Password

Enter a password for chairperson authentication. This field has the same options as the user password.

Note: The default setting is determined by the Administrator’s default conference setting.

Recurrence section

(Does not appear for dual-card conferences, because they do not support the recurrence option).

Recurrence Use this checkbox to activate or de-activate the recurrence feature. The

adjacent criteria applies when this box is checked.

Note: The recurrence option is only available when a specific DN pair in the Basic window is selected. If a DN pair is not selected, a pop-up message instructs you to select the DN pair first.

Recur Every Enter the recurrence interval.

Available values: Day, workday, week, two-weeks, and month.

Note: If the first conference is not a workday, the workday option is not available.

End After Define the number of conference occurrences. Up to 52 occurrences can

be defined, but they cannot be more than a year in advance.

Verify button When this button is clicked, the system verifies port availability without

actually setting them up. The system displays a result page that shows if there are resources available for each occurrence (see "Recurrent Meeting

Verify Result window" (page 103)).

General Options section

Indication for entry and exit

Define how the system announces when people enter or exit a conference. The following options are available from the pull-down menu:

•

Play name on entry and name on exit.

•

Play name on entry and tone on exit.

• Play tone on entry and tone on exit.

•

Silence (no indication for entry or exit).

Note: The default setting is determined by the Administrator’s default conference setting.

Language Select the language the system uses for voice prompts during the

conference. The pull-down menu offers the set of languages available in the system. The default is the ICB card’s default language that an administrator selects using the Installation Wizard (see "Step 1 - Basic

Card Settings" (page 75)). When using single-number access, the

preferred language takes affect after the caller enters the conference ID and password. Before that the system uses the default language.

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Nortel 2100, Meridian SL-100, CS 1000, CS 2100 Fundamentals

Specifications and Main Features

Frequently Asked Questions

User Manual