Nortel COMPANION C3050 REV2 User Manual

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C3050 REV2 Portable Telephone (PCI)
User Guide

c

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ontents

Getting started 1
Using your personal directory 8
Using your headset 12
Customizing your portable 14
Extra features 19
Making your portable secure 26
All about batteries and recharging 28
Accessories 31
Safety information 32
Technical specifications 35
Caring for your portable 37

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etting started

The parts of your
portable

Before you use your portable for the first time, see “Safety
information” on page 32. Y ou should also charge its battery
pack overnight in the rear charger slot (see “All about
batteries and recharging” on page 28).

speaker

volume switch

softkeys

mute

navigation

keys

Menu

COMPANION

ringer
control
switch

keypad
under
flap

hinge
headset jack

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Setting your portable
to ring

Note:

called softkeys. Their labels appear on the display with an underline
above the button to which they are assigned. A softkey label is shown
like this in this user guide:

The three buttons directly below your portable’s display are

REDIAL

.

To set your portable to one of the three ringing options,
select the top (

»

), middle («), or bottom (‚) position of the

control switch.

top: portable on, rings normally

middle: portable on, rings once or
not at all, (see "Discrete Ring" on
page 13)

bottom: no incoming calls, but
outgoing calls can be made if the
flap is open

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Answering a call

Accessing features
during a call

Making a call

Ending a call

If the flap is already open, press

ANSWER

or

Ò

. If the flap
is closed, open it. If the flap is closed and the headset is
connected, press
on, press

ANSWER

ANSWER

or open the flap.

To access the menu while on a call, press

. If Flap Closed operation is turned

Ï

, then select

the appropriate softkey.
Dial the telephone number directly or:

• dial from your directory (see “Using your personal

directory” on page 8)

• predial (see “Customizing your portable” on page 14)

• press a customized softkey (see “Customizing softke ys”

on page 23)

If the flap is open, close the flap or press
using the headset, press

END

. If Flap Closed operation is

´

. If you are

Portable Icons

turned on, press

/, ?, ÷, ¿

π, Ú, ∏

END

.

Battery strength indicators (strong to very weak)
Radio signal strength indicator (strong to very weak)

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Making two calls in a
row

Keeping your
connection

Muting a call

◊

µ
´
Ò
Ï
Î
Í

Leave the flap open, press

Vibrator indicator
Mute button
End button
Line button
Menu button
Telephone directory button
System button

NEXT

after your first call. The

portable maintains its radio connection for another call.
To maintain your call, stay in the radio co verage area. If you

have problems with your connection, retrace your steps. The
signal strength icon

Ú

indicates if the signal is becoming

stronger or weaker.
To prevent your caller from hearing you, press

µ

on the left

4

side of the portable. The display shows
and then ] in

[

flashes. To end muting, press

Microphone muted

µ

again.

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Redialing last
number

Dialing the last caller

Adjusting the
speaker volume

Your portable is set up so that you can redial the last
number you dialed by pressing

REDIAL

when it appears.

You can view the names of the last two callers when
appears on the display . Press
the names. Press
the number or

˘

ERASE

to view the number . Press

to delete the number. To add the

name to the Directory, press

LAST

SAVE

and

’ or ”

.

DIAL

to view

to call

While on a call, use the volume control to adjust the
volume of the other party’s voice.

Note:

a headset (see “Using your headset” on page 12).

In a noisy environment, it’ s a good idea to use the portable with

LAST

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Adjusting the ringing
volume

Using more than one
system

When the phone is ringing you can adjust the ringing
volume with the volume switch. The ringing volume can
only be adjusted when the control switch is in the top (

»

position. When the phone is not ringing, use the Menu to
access the volume adjustment levels.

to increase volume, press here

to reduce volume, press here

Y ou can use your portable with up to six Companion
systems. For example, if you work at two locations, it’s

)

6

possible to register your C3050 at both locations, even
though they use separate systems. When you open the flap,
the display shows the name of the currently selected
system. To change systems, press

SELCT

.

Í, ” or ’,

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Flap closed
operation

Note:

systems selected

to more systems or are having trouble with your registration, call the
contact for your system.

If your portable has not been registered, the display shows

when you open the flap. If you wish to register

No

You can make and receive calls with the portable’s flap
closed. To enable Flap closed operation, press

” or ’

, and select

Flap Closed:On

.

When an incoming call rings on the portable, press
T o terminate a call, press

END

.

Ï

ANSWER

, then

.

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sing your personal directory

Moving through the
directory

Storing directory
entries

Your portable has an alphabetical directory that allows you
to store up to 50 entries for telephone numbers, feature
codes, or both.

Once you have stored directory entries, you can move
through them quickly by pressing the first letter of the
entry you want. For example to look at listings under
press

££

press

Note: Use

1. Press

2. Enter the telephone number or feature code, then press

Î

”

, then

. If there is more than one entry under a letter,

to keep looking.

¡

Î, ADD

£

to choose special characters such as ,, . and &.

; to enter E, press

.

Î

, then

D

,

8

SAVE

. (See the applicable Using your C3050 Portable
feature reference card for more information about
feature codes.)

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3. Enter the first letter of the name by pressing the button
that has the letter you want. For example to enter A,

Editing directory
entries

press

4. Enter the rest of the letters as shown in step 3. Use

™

; to enter B, press

™™

.

˘

to move the cursor forward if the ne xt letter you want is
on the same button, or select

5. When the name is complete, press

Hint: If you want an entry to appear at the start of your directory,
make its first character a space using

1. Press

Î

, then

’ or ”

SPACE

˘

to insert a space.

SAVE

.

.

(or the first letter of the
entry you want) until you reach the entry you want to
change. Directory entries are in alphabetical order.

2. To edit the entry’s name press

3. Press

SAVE

.

4. To edit the entry’s number press

EDIT

, then edit the name.

˘

, then press

EDIT

.

5. Press

SAVE, ´

.

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Deleting an entry 1. Press

2. Press

3. Press OK. The display will show

CANCEL

4. Press

Dialing from the

Press

Î

ERASE

, then

’ or ”

.

. The display will ask

Erase item?

Item erased

if you do not want to erase the entry.)

´

Î, ’ or ”, DIAL

or

Î

.

.

. (Select

directory
Pause and link signal When adding a directory item or customizing a softkey,

you may need to insert a pause or a link signal.
appears when you are on a call to enable features such as
Transfer and Conference.

To insert a pause when you are predialing a number or
storing it in your directory, press

Ï

and select

LINK

Pause

.

10

The display shows P.

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To insert a link signal, press

Ï

and select

Link signal

The display shows L. (Refer to Using your C3050 Portable
feature reference card for information on using this
feature).

.

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sing your headset

Using one of the optional headsets frees both hands for other
tasks. W ith the handset flap closed and the ringer control switch

Connecting and
disconnecting the
headset

at the
from your directory or by using your customized softkeys.

Hint: Using the portable with the C3050 holster protects it from falls.
Using the holster with the headset also allows you complete freedom
of movement while you are on a call.

Note: If you disconnect the headset from the portable during a
conversation, you have five seconds until you lose the connection. To
continue the conversation, either open the flap or plug in the headset.

» or «

position, you can answer calls and make calls

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Using your portable
with the headset

To answer a call, press

Note: If you wear a hearing aid, you should use the C3002 headset.

Note: In particularly noisy environments you should use the C3002

headset.

ANSWER

. To end a call, press

END

.

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ustomizing your portable

Hint: Whenever you are searching through a list, you can press the
first letter of the feature, directory, or system entry you want. If there is
more than one entry under a letter, press ” to keep looking.

Moving through the
Menu

14

To customize your portable, use the

Menu

, which contains

a number of features in alphabetical order.
To search through the a v ailable options on the

Ï, ’ or ”

. Some of these features are available

Menu

press

while you are on a call.

Note: The portable displays options in several different ways.
Whenever the display shows a heading followed by a colon, as in

Vibrator: On

case, to switch to the other option.
Whenever the display shows a heading followed by >, as in

Language>

then move through by pressing

, you can select the underlined softkey,

, press

˘

to enter a menu of options which you can

”

or

’

.

OFF

in this

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Discrete Ring If you want your portable to ring once, press

”, Discrt ring: ON, ´

. Set the ringer control switch

Ï,

’ or

to the middle («) position.
To prevent your portable from ringing, set the ringer

control switch to the middle («) position and press

’ or ”, Discrt ring: OFF, ´

Hint: To stop the ringing or vibrating during an incoming call press

Key Click With

Key click

.

turned on, you hear a short beep each time

Ï,

µ

you press a button.

Keypad Light Your portable’s keypad and display have a light that is

helpful in low-light conditions. You can extend the life of
your batteries by leaving the keypad light off when you
don’t need it.

.

Press

ON

or

Ï, ’ or ”,

OFF

as needed.

select

Keypad light

, and select

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Key protect Press

ON

Ï, ’ or ”,

or

OFF

. When

Key-protect

select

Key-protect

, and select

is turned on, press

START

to activate softkeys or buttons on the portable.

Hint: If you are using a headset or flap closed operation is turned on,
you may want to turn Key-protect on.

Language Press

to move between the
selections. Press

Ï

, select

Language

In English

SELCT

or

, press

SÉL

, to select your choice.

˘

, then

and

En français

’ or ”

Predialing To check that a number is correct before you dial, set up

your portable for predialing. Press
choose

Line selct

and select

Enter the telephone number, which may be edited using

BKSP

, then press

Ò

to dial your call or

your directory.

Ï, ’ or ”

MANUAL, ´

SAVE

,

.

to store it in

16

Note: You can insert a pause or a link into a predial sequence (see
“Pause and link signal” on page 10).

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Choosing distinctive
ringing

Setting the ringing
volume

Setting the portable
to vibrate and ring

1. Press

2. Select

3. Press

4. Press

1. Press

2. Select

3. Press

4. Press

1. Press

2. Select

Ï, ’ or ”

Ring types

.

.

˘, ’ or ” (to hear samples).

SELCT

Ï, ’ or ”

Ringer volume

˘, ’ or ”,

SELCT

Ï,

Vibrator: ON

to choose a new ring type,

´

.

.

(to hear samples).

to choose a new ring volume,

’ or ”

.

. (The display shows ◊, and the

.

´

.

portable vibrates briefly.)

3. Set the ringer control switch to the top (») position, or

to the middle («) position with

Discrt ring

turned on.

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Setting the portable
to vibrate only

1. Press

2. Select

Ï,

’ or ”

Vibrator: ON

.

. (The display shows

◊

, and the

portable vibrates briefly.)

And to keep your portable from ringing:

3. Press

´

’ or ”,

.

select

Discrt ring: OFF

, press

4. Set the ringer control switch to the middle («) position.

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xtra features

System features If your system supports features such as Call Forward or

Call Transfer, you can customize your directory to include
them (see “Storing directory entries” on page 8,
“Customizing softkeys” on page 23, and Using Your
C3050 Portable feature reference card, or you can call
your contact).

Long tones To select long tones press

Long tones: ON, ´

You may need long tones to respond to electronic banking
services and telephone answering machines. This way you
can send a tone that lasts until you take your finger off the
button (up to 3 seconds).

Note: Not all systems support this feature. Call your contact.

.

Ï, ’

or

”,

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Message waiting Some systems allow your portable to display

waiting

if you have a v oice mail message.

Message

Even if your system does not support Message Waiting
indication, you can set up your portable to dial directly into
your voice mailbox. See “Message Service”.

Message Service By first storing a message service code, you can access the voice

mail system by pressing
message and

NEXT

to move on to the next message. Press
to listen to the previous message. Press
Press

DEL

to delete the message. Press

service.

Note: If you press
press

EXIT

.

CALL

MAIL

. Press

, and you want to use your active softkeys,

PLAY

to listen to the

CALL

to dial the number .

END

to exit your message

PREV

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Depending on your voice mail system, you may be required to
change the dial codes. Dial codes are the numbers used to access
voice mail system features. For e xample, the default dial code 76
deletes a message. If your voice mail system is Meridian Mail,
you do not have to change the dial codes. If you change your
message service code, you will ha v e to change the dial codes as
required.

To store your message service code

1. Press

2. Select

Ï, ’

or

”

.

Msg service #, CODE

.

3. Enter ___________ (your voice mail service access
number) and insert one or more pauses as required (see
“Pause and link signal” on page 10).

4. Enter __________ (your voice mailbox number and
password) and press

Note: Your voice mail system may require you to press
you enter your mailbox number or password.

SAVE

.

‹

after

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5. The display shows

Note:

message service code. If you erase your message service code, you
will have to go through dial codes again and change as required.

Hint: For most Meridian Voice Mail systems, select
Norstar Companion systems that support integrated voice mail, select

NO

differently , see your system contact for assistance.

6. Press

Dialcodes?

. On some Norstar Companion systems, message service may work

EDIT

to change the default dial codes. Press

DEFAULT

when you do not want to change the dial codes.

Dialcodes?

is only displayed after you first store the

DEFAULT

. For

Press NO when you are not using dial codes.

7. Go through the dial codes and change the values for
your voice mail system, if required.

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Customizing softkeys For direct, one-touch access to frequently used features or

frequently called numbers, use your softkeys.
Your customized idle softkeys are available when the

portable is not in use. You can also customize an active
softkey that is available while you are on a call.

The default idle softkeys are
Message Service must be programmed for the
The default activ e softke y is

REDIAL, MAIL

NEXT

. The activ e softke y is on

and

LAST

MAIL

.

softkey .

the left of the display.

To assign a feature, a directory number, or a system
selection to a softkey

1. Press

softkeys

2. Press
or

3. If you select

Ï, ’ or ”

.

˘

, then

’ or ”

Active softkey

Idle softkeys

, and select

and select

, then press

, press 1, 2, or 3.

SELCT

Program

Idle softkeys

.

4. Select the list item you want as your softkey.

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5. If you want to add a feature to your softkey, press
If you want to add an entry from your directory, press

Î
Í

6. Press
press

. If you would like to add a system selection, press
.

’ or ”

SELCT

.

to move to the desired entry, then

Ï

7. Label your softkey with up to four characters by
pressing the button that has the letter you want. For
example to enter A, press

™™

8. Press

Note: Only entries from the menu, a directory list, or a system list can
be added to a softkey (see “Using your personal directory” on
page 8,“Using more than one system” on page 6, and “Customizing

.

SAVE, ´

.

™

; to enter B, press

.

24

your portable” on page 14).

Note: If a directory entry is changed, you will have to re-assign your
softkey to reflect the new directory entry.

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Administration
features

Features such as Feature request and Portable Info are only
useful for your system contact.

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MM

MM

aking your portable secure

When your portable is not in use, you can lock its dialpad
with your personal identification number (PIN). When the
portable is locked, the display shows

Entering a PIN for
the first time

1. Press
6-digit PIN).

2. Press

Changing a PIN 1. Press

PIN).

2. Press

3. Press

Locking your
portable

Press
PIN),

Ï, ’ or ”

DONE

q

.

Ï, ’ or ”, Security: PIN

DONE

Ï, ’ or ”, Security: PIN

DONE

DONE

, (enter new PIN again),

, (enter a 1- to 6-digit PIN).
, (enter new PIN again),

, select

. (The display shows

Security: ON

q

DONE

DONE, ´

.)

.

, (enter a 1- to

, (enter old

.

, (enter

26

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Unlocking your
portable

Press
PIN),

Note: If you lose or forget your PIN and your portable is locked, enter
the master PIN supplied with your portable. Be careful when you enter
the master PIN. The display asks if you want to

everything

PIN previously stored will be cleared.

Warning: If you select
registrations, and customized softkeys are cleared.

Ï, ’ or ”,

DONE

.

. If you want to keep all of your settings, select

YES

, all of your directory entries, your system

select

Security: OFF

Clear

, (enter

NO

. The

Put your master PIN label here or store it in a safe place.

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AA

AA

ll about batteries and recharging

Important battery
information

Before using your rechargeable battery pack for the first
time, it must be charged in the rear charger slot for at least
8 hours. This is necessary to ensure full battery life.

Your portable needs a rechargeable battery pack. Battery
level is shown by the
display. If the batteries are very low , the display flashes ¿
and you hear warning beeps. Your programming will not be
lost if you replace your batteries.

Charge rechargeable battery packs in the C3050 Char ger or
the C3050 HiCapacity Charger. The C3050 Charger will
quick charge your portable in the front slot in 2.5 hours, or slow
charge a battery pack in the rear slot in 8 hours.

The C3050 HiCapacity Charger charges your portable
battery pack in 2.5 hours or less, or a battery pack in the

/

symbol on the top right of the

28

rear slot in about 8 hours.

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Installing battery
packs

Preparing the
charger

Recharging the
portable and spare
pack

Hook the hinges of the battery pack into the slots at the
bottom of your portable, and push the pack and the
portable together until the pack clicks shut.

Connect the ac adaptor plug of the power cable to the rear
of the charger , then attach the ac adaptor to a power source.

Note: When charging your portable overnight, slide the ringer
control switch to the bottom (‚) position to extend the life of the
batteries.

1. Place your portable (containing a rechargeable battery
pack) on the charger. The right-hand light indicator turns
red while charging and green when the portable pack is
recharged.

2. Insert a spare rechargeable battery pack into the smaller
rear charger slot. The left-hand light indicator turns red

when charging and green when the spare pack is
recharged.

Note: The spare rechargeable battery pack and the portable can be
recharged at the same time.

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Hint: In high usage environments it is a good idea to have a spare
battery pack. Alternating the spare battery pack between charges will
prolong battery life.

AAA batteries You can also use an optional AAA battery holder with your

portable. Insert the batteries into the battery holder.

Note: Commercially available AAA NiCd batteries cannot be
charged in the C3050 HiCapacity Charger.

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AA

AA

ccessories for your portable

There are a number of C3050 accessories available from
your Nortel distributor.

• C3001 Ear Bud Headset

a small and lightweight ear-bud type headset

• C3002 Over-the-head Headset

a full over-the-head band for extra stability and hold with a single
earpiece.

• C3050 Clip-on Holster

a custom-designed holster with an adjustable belt clip.

• C3050 Leather Glove

a leather glove that holds the portable with a plastic panel covering
the keypad and display

• C3050 Rugged Protector

a rubber protective case with a built-in rigid black plastic belt clip.

For more information, visit the Companion homepage at
http://www.nortel.com/companion

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SS

SS

afety information

Electromagnetic
energy safety

Hazardous conditions may arise if the portable telephone is
operated near construction blasting caps or near
emergency service radio receivers.

Do not use this portable telephone in locations bearing
warning signs that caution against radio transmission.

For hospital use, the manufacturer recommends that
standard acceptance procedures are followed before this
equipment is used in the proximity of life-support systems.

Battery safety Do not replace batteries in a hazardous environment

(where sparks are considered dangerous, or where there are
flammable gases, flammable liquids, dust, or flammable
fumes).

Do not attempt to charge alkaline batteries.

32

Do not discard batteries in a fire. Batteries may explode
when subjected to extremely high temperatures.

87251304.030 Page 33 Thursday, July 23, 1998 16:09

Charge the battery pack provided with the portable only in
accordance with the instructions specified in this manual.

Do not short circuit batteries. Batteries may explode when
short circuited.

Antenna safety The C3050 portable telephone emits low levels of radio

energy. Although any risk associated with this energy is
minimal, you can further minimize your exposure by not
touching the antenna to the face or eyes while the portable
telephone is turned on.

Charger safety The C3050 charger adaptor is an electrical device

containing hazardous voltages. Do not open the adaptor or

Care when using
earpiece

the charger.
Do not place the earpiece next to your ear if a foreign

object has become attached to it.

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Note for pacemaker
users

Note for hearing aid
users

Although the risk of interference is minimal, pacemaker
users should not store the C3050 portable in a pock et ne xt
to the pacemaker.

Use of the portable telephone may produce an audible tone
within a hearing aid. The C3002 headset can be used with
hearing aids and will prevent the occurrence of the audible
tone.

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TT

TT

Voltage 3.6 V rechargeable batteries

Frequency band 1.920 to 1.930 GHz

echnical specifications

4.5 V (total voltage rating), three AAA alkaline batteries

Total channel
capacity

Operating
temperature

RF output power 32 mW ERP maximum

99

14°F to 104°F

35

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Regulatory

PCI CAI:FCC Etiquette

compliance

This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:

1). This device may not cause harmful interference, and

2). This device must accept any interference received,
including interference that may cause undesired operation.

Any changes or modifications applied to the portable
telephone not expressly approv ed by Nortel could void the
user’ s authority to operate the equipment.

Privacy This portable telephone uses digital encoding to protect the

speech transmission.

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CC

CC

aring for your portable

Temperature
extremes

Care and
maintenance

Avoid subjecting the portable telephone to extremes in
temperature.

Clean the portable telephone by wiping it with a damp
cloth. Do not use solvents or polishes. If your portable
telephone does not work, check all charging contacts on
the portable and the charger for dirt, grease, or other
material. If necessary, clean them with a soft dry cloth.

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© 1997 Northern Telecom
All rights reserved.

Companion is a trademark of Northern Telecom.
P0872513

Issue 04

Printed in Canada

Printed on recycled paper

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