Nortel Meridian Meridian 1, Meridian 1, Communication Server 1000M Upgrade Manual

Communication Server 1000M and Meridian 1 81C IGS to CS 1000M MG CP PII FNF Upgrade
Nortel Communication Server 1000
Nortel Communication Server 1000 Release 5.0
Communication Server 1000M and Meridian 1
81C IGS to CS 1000M MG CP PII FNF Upgrade
Document Number: NN43021-469 Document Release: Standard 01.01 Date: May 2007
Year Publish FCC TM
Copyright © 2007 Nortel Networks. All rights reserved. Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Title page
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Revision history
May 2007
Standard 01.01. This document is up-issued for Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Communication Server 1000M and Meridian 1 Large System Upgrades (553-3021-258).
May 2006
Standard 5.00. This document is up-issued with corrections from CRs Q01215486 and Q01347637.
January 2006
Standard 4.00. This document is up-issued with corrections from CR Q01231173.
August 2005
Standard 3.00. This document is up-issued to support CP PIV and Communication Server 1000 Release 4.5.
September 2004
Standard 2.00. This document is up-issued for Communication Server 1000 Release 4.0.
October 2003
Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Upgraded Systems Installation: Upgrade to Options 51C, 61C, 81C (553-3001-258).
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NN43021-469 Standard 01.01 May 2007
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Contents
Finding the latest updates
on the Nortel web site . . . . . . . . . . . . . . . . . . . . . . . 9
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting help over the telephone from a Nortel Solutions Center . . . . . 11
Getting help from a specialist by using an Express Routing Code . . . . 12
Getting help through a Nortel distributor or reseller .. . . . . . . . . . . . . . 12
System information . . . . . . . . . . . . . . . . . . . . . . . . . 13
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
NTP feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Preparing and planning for the upgrade . . . . . . . . 21
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Planning .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Upgrade Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identifying the proper procedure .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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Connect a terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing site data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Performing a template audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Backing up the database (data dump and ABKO) . . . . . . . . . . . . . . . . 30
Identifying two unique IP addresses .. . . . . . . . . . . . . . . . . . . . . . . . . . 34
Checking requirements for CNI to 3PE cables (NTND14) . . . . . . . . . 34
Performing the upgrade . . . . . . . . . . . . . . . . . . . . . 35
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Reviewing upgrade requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Upgrading Core 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Upgrading Core 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Making the system redundant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Completing the CP PII upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Installing a Signaling Server . . . . . . . . . . . . . . . . . 175
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Readiness checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Installing the CP PM Signaling Server hardware . . . . . . . . . . . . . . . . . 179
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Installing the Signaling Server software . . . . . . . . . . . . . . . . . . . . . . . . 213
First boot of a new Nortel CP PM Signaling Server .. . . . . . . . . . . . . . 240
Unpacking Help files for Virtual Terminal Emulator .. . . . . . . . . . . . . 259
Logging in to the Signaling Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Verifying a successful configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Testing the Leader Signaling Server .. . . . . . . . . . . . . . . . . . . . . . . . . . 261
Appendix A: Upgrade checklists . . . . . . . . . . . . . 263
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Site details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Upgrade details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Pre-upgrade checklists .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Pre-conversion steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Post-conversion checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Software generic by machine type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Appendix B: Technical Assistance service . . . . . 275
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Nortel Technical Assistance Centers .. . . . . . . . . . . . . . . . . . . . . . . . . . 275
Services available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Requesting assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
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Finding the latest updates on the Nortel web site
The content of this documentation was current at the time the product was released. To check for updates to the latest documentation and software for CS 1000 Release 5.0, click one of the links below.
Latest Software Takes you directly to the Nortel
page for CS 1000 Release 5.0 software.
Latest Documentation Takes you directly to the Nortel
page for CS 1000 Release 5.0 documentation.
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How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
sign up for automatic notification of new software and documentation for Nortel equipment
open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
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Outside North America, go to the following Web site to obtain the phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
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System information
This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described is supported in your area.
Subject
Use this document to perform upgrades on Meridian 1 Large Systems. This document also contains information on database transfers, Call Processor card upgrades, and network group upgrades.
This document also contains information on converting Release 19.0x or later software to CS 1000 Release 5.0 or later on Meridian 1 Options 51C, 61C, 81, 81C, CS 1000M SG and CS 1000M MG systems. For software conversion procedures prior to Release 19.xx, refer to the Software conversion procedures (553-2001-320) NTP for software Release 24.
Note on legacy products and releases
This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 5.0 software. For more information on legacy products and releases, click the Technical Documentation link under Support on the Nortel home page:
www.nortel.com/
IMPORTANT!
Database conversion for Meridian 1 Options 21E, 51, 61, 71, STE, NT, and XT must be completed by Nortel’s Software Conversion Lab. Consult the current Nortel price book for cost and contact information.
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Applicable systems
This document applies to the following systems:
Communication Server 1000M Half Group (CS 1000M HG)
Communication Server 1000M Single Group (CS 1000M SG)
Communication Server 1000M Multi Group (CS 1000M MG)
Meridian 1 PBX 51C
Meridian 1 PBX 61C
•Meridian1 PBX81
Meridian 1 PBX 81C
Note: When upgrading software, memory upgrades may be required on the Signaling Server, the Call Server, or both.
System migration
When particular Meridian 1 systems are upgraded to run CS 1000 Release 5.0 software and configured to include a Signaling Server, they
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become CS 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system.
Signaling Server configuration
Meridian 1 Large Systems can be configured to run one or more Signaling Servers. The following Signaling Servers are supported in a Large System configuration for CS 1000 release 5.0:
CP PM Signaling Server
Commercial Off the Shelf (COTS) Signaling Server
Intel ISP1100 Signaling Server
For detailed Signaling Server configuration information see Appendix : “Installing a Signaling Server” on page 175.
Upgrade paths
This document contains information on the following Large System upgrades:
Meridian 1 Options 51, 61, 71, 51C, 61C, 81C, CS 1000M SG, and CS 1000M MG
upgrades to FNF
software upgrades
network additions
Table 1 Meridian 1 systems to CS 1000M systems
This Meridian 1 system... Maps to this CS 1000M system
Meridian 1 PBX 51C CS 1000M Half Group
Meridian 1 PBX 61C CS 1000M Single Group
Meridian 1 PBX 81 CS 1000M Multi Group
Meridian 1 PBX 81C CS 1000M Multi Group
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The upgrades documented in this NTP are structured as source platform to target platform upgrades.
Intended audience
This document is intended for individuals responsible for upgrading Large Systems.
This document is intended for individuals responsible for software conversion and memory upgrades.
Conventions
Terminology
The following systems are referred to generically as “Large System”:
Communication Server 1000M Half Group (CS 1000M HG)
Communication Server 1000M Single Group (CS 1000M SG)
Communication Server 1000M Multi Group (CS 1000M MG)
Meridian 1 PBX 51C
Meridian 1 PBX 61C
•Meridian1 PBX81
Meridian 1 PBX 81C
NTP feedback
Nortel strives to provide accurate documentation for our customers. However, if you feel there are errors or omissions in this document, your feedback is welcome.
Send comments via email to gntsdoc@nortel.com or open a problem report via the normal procedures.
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Please provide as much information as possible including the NTP number, standard version and date of the document, as well as the page, problem description, and any supporting documentation and capture files.
Related information
Note: Converting software on single CPU systems disrupts call processing and allows service only to those telephones connected to Power Failure Transfer Units (PFTU).
Follow pre-conversion and post-conversion procedures for every system conversion.
Throughout this document the term media refers to tape, disk, CD-ROM or Compact Flash (CF), whichever applies to the system.
CAUTION — Data Loss
Only personnel who are familiar with the system and with conversion procedures should perform the conversion.
Read the applicable procedures carefully before beginning any the conversion.
CAUTION WITH ESDS DEVICES
To avoid damaging equipment from electrostatic discharge, wear a properly connected antistatic wrist strap when working on system equipment.
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The term source refers to the hardware and software that is currently running. The term target refers to the new hardware and software to which the system is converting.
NTPs
The following NTPs are referenced in this document:
Product Compatibility (NN43001-256)
Converging the Data Network with VoIP (NN43001-260)
Circuit Card: Description and Installation (NN43001-311)
Signaling Server: Installation and Commissioning (NN43001-312)
IP Peer Networking: Installation and Commissioning (NN43001-313)
Features and Services (NN43001-106)
Software Input/Output: Administration (NN43001-611)
Element Manager: System Administration (NN43001-632)
IP Trunk: Description, Installation, and Operation (NN43001-563)
IP Line: Description, Installation, and Operation (NN43100-500)
ISDN Basic Rate Interface: Features (NN43001-580)
Software Input/Output: Maintenance (NN43001-711)
Communication Server 1000M and Meridian 1: Large System Planning and Engineering (NN43021-220)
Communication Server 1000M and Meridian 1: Large System Installation and Commissioning (NN43021-310)
CAUTION — Data Loss
Read “General software conversion information” in
CS 1000M and Meridian 1 Large System Upgrades Overview (NN43021-458) before performing any
operations.
It contains information vital to the conversion process.
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Communication Server 1000M and Meridian 1: Large System Maintenance (NN43021-700)
Communication Server 1000M and Meridian 1 Large System Upgrade NTPs (NN43021-458 – NN43021-475)
Online
To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page:
www.nortel.com
CD-ROM
To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.
Technical support
For technical support contact information, see “Technical Assistance service” on page 275.
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Preparing and planning for the upgrade
Contents
This section contains information on the following topics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Upgrade Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identifying the proper procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connect a terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing site data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Performing a template audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Backing up the database (data dump and ABKO) . . . . . . . . . . . . . . . . 30
Identifying two unique IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Checking requirements for CNI to 3PE cables (NTND14). . . . . . . . . . 34
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Introduction
This document implements a “source- to-target” approach to performing an upgrade. It is important to correctly identify the source platform, target platform, and maintenance window required to perform the upgrade.
Each section features check boxes indicating what state the system should be in at that stage of the upgrade. If the system is not in the proper state steps should be taken to correct this.
Each section is written to maintain Dial Tone where possible and limit service interruptions.
Before attempting any software or hardware upgrade field personnel should follow the steps in Table 2:
IMPORTANT!
This upgrade requires that the PC you are working from is equipped with a floppy disk drive and CF reader (or, if a CF reader is not available, a PCMCIA CF adaptor).
Table 2 Prepare for upgrade steps (Part 1 of 2)
Procedure Step Page
Planning 23
Upgrade Checklists 24
Preparing 24
Identifying the proper procedure 25
Connect a terminal 25
Printing site data 26
Performing a template audit 29
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Planning
Planning for an upgrade involves the following tasks:
Read and understand the current release Product Bulletin.
Review the current release product bulletin related specifically to the software being upgraded.
Conduct a site inspection to determine proper power and grounding.
Review the site profile to determine proper foot space if adding new columns or modules.
Note: For information on adding new network shelves, see
Communication Server 1000M and Meridian 1: Large System Installation and Commissioning (NN43021-310).
Ensure sufficient power for new columns/modules or applications.
Identify all applications that are currently installed on the source platform.
Identify and correct outstanding service problems.
Verify the site log is updated with current trunking, call routing, application notes, and site contact information.
Review all product bulletins and Nortel Alerts that impact the site.
Backing up the database (data dump and ABKO) 30
34
Table 2 Prepare for upgrade steps (Part 2 of 2)
Procedure Step Page
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Determine if software can be converted on site or must be sent to Nortel.
Prepare a contingency plan for backing out of the upgrade.
Upgrade Checklists
Upgrade checklists can be found in “Upgrade checklists” on page 263. Engineers may print this section for reference during the upgrade.
Preparing
Preparing for an upgrade involves the following tasks:
Identify and become familiar with all procedures.
Verify that all installed applications meet the minimum software requirements for the target platform (see Communication Server 1000M
and Meridian 1: Large System Planning and Engineering
(NN43021-220)).
Verify proper cable lengths for the target platform.
Determine and note current patch or Dep lists installed at the source platform.
Determine required patch or Dep lists at the target platform for all system-patchable components (Call Server, Voice Gateway Media Cards, Signaling Servers and so on).
Determine the required patches or DEP lists installed on all applications (CallPilot, Symposium Call Center Server, Meridian Mail, TM 3.1, and so on).
Determine and communicate the required maintenance window, contingency plan and the impact to the customer to complete the procedure.
DANGER OF ELECTRIC SHOCK
In a DC-powered system, power to the column can remain on during the following procedures. In an AC-powered system, however, power to the entire column must be shut down throughout the procedures.
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Perform an inventory on required software and hardware.
Secure the source software and key code.
Secure the target software and key code.
Verify the new key code using the DKA program.
Print site data.
Identifying the proper procedure
Each procedure has been written in a “source- to-target” format. Each procedure features warning boxes and check boxes placed at critical points. Changing the procedure or ignoring the warning boxes could cause longer service interruptions.
Connect a terminal
Procedure 1 Connecting a terminal
A maintenance terminal is required to access the Core or Core/Net modules during the upgrade procedure.
1 Connect a terminal to the J25 port on the I/0 panel in the inactive Core or
Core/Net module.
2 The settings for the terminal are:
a. 9600 baud
b. 8 data
c. parity none
d. 1 stop bit
e. full duplex
f. XOFF
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3 If only one terminal is used for both Core or Core/Net modules, the
terminal must be connected from side-to-side to access each module. An “A/B” switch box can also be installed to switch the terminal from side to side.
End of Procedure
Printing site data
Print site data to preserve a record of the system configuration (see Table 3 on page 26). Verify that all information is correct. Make corrections as necessary.
Note: Items marked with an asterisk (*) are required. Other items are recommended for a total system status.
Table 3 Print site data (Part 1 of 4)
Site data Print command
Terminal blocks for all TNs LD 20
REQ TYPE CUST
PRT TNB <cr>
Directory Numbers LD 20
REQ TYPE CUST
PRT DNB <cr>
Attendant Console data block for all customers LD 20 LD 20
REQ TYPE CUST
PRT ATT, 2250 <cr>
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*Customer data block for all customers LD 21 LD 21
REQ TYPE CUST
PRT CDB <cr>
Route data block for all customers LD 21
REQ TYPE CUST ROUT ACOD
PRT RDB Customer number <cr> <cr>
*Configuration Record LD 22
REQ TYPE
PRT CFN
*Software packages LD 22
REQ TYPE
PRT PKG
*Software issue and tape ID LD 22
REQ REQ
ISS TID
* Peripheral software versions LD 22
REQ TYPE
PRT PSWV
ACD data block for all customers LD 23
REQ TYPE CUST ACDN
PRT ACD Customer Number ACD DN (or <CR>)
Table 3 Print site data (Part 2 of 4)
Site data Print command
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Superloop card IDs and software version (peripheral controller, superloop network and controller cards)
LD 32
IDC loop
Multi-purpose ISDN Signaling Processor (MISP) card
LD 27
REQ TYPE LOOP APPL PH
PRT MISP loop number (0-158) <cr> <cr>
DTI/PRI data block for all customers LD 73
REQ TYPE
PRT DDB
Print the configured host information LD 117 PRT HOST (provides
system IP addresses)
Table 3 Print site data (Part 3 of 4)
Site data Print command
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Performing a template audit
A template audit (LD 01) reviews the templates in your system. Corrupted and duplicate templates are cleaned up. An example of the information generated during the audit is listed below.
Note: The template audit may take an extended period of time on large systems. Run the audit during a low traffic period.
Superloops and XPEs LD 97
REQ TYPE SUPL
CHG SUPL Vxxx V stands for a virtual superloop and xxx is the number of the virtual superloop.
xxx = 0-252 in multiples of four for MG 1000E
xxx = 96-112 in multiples of four for MG 1000T (See Table
29)
Note: Items marked with asterisks (*) are required printout for conversion. Other items are recommended for a total system status.
CAUTION — Service Interruption
Loss of Data
Do not abort this overlay until the audit is complete. If the overlay is interrupted, data will be corrupted.
Table 3 Print site data (Part 4 of 4)
Site data Print command
Page 30 of 284 Preparing and planning for the upgrade
NN43021-469 Standard 01.01 May 2007
Backing up the database (data dump and ABKO)
To back up system data, complete the following two procedures.
1 Perform a data dump to save all system memory to the hard disk.
2 Perform a ABKO (attended backup) to save the database to a spare set of
floppy disks.
Procedure 2 Performing a data dump
1 Log into the system.
2 Load the Equipment Data Dump Program (LD 43). At the prompt, enter:
LD 01 The audit begins as soon as LD 01 is entered.
TEMPLATE AUDIT
STARTING PBX TEMPLATE SCAN
TEMPLATE 0001 USER COUNT LOW CHECKSUM OK
TEMPLATE 0002 USER COUNT HIGH CHECKSUM OK
TEMPLATE 0003 NO USERS FOUND
STARTING SL1 TEMPLATE SCAN
TEMPLATE 0001 USER COUNT OK CHECKSUM OK
TEMPLATE 0120 USER COUNT OK CHECKSUM OK
TEMPLATE AUDIT COMPLETE
LD 43 Load program
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