Nortel Cics Feature Card User Guide

••••••••••••••••••••••••••••••••••••

Return to Menu

Compact ICS Telephone Feature Card

About this card

Use this card as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone.

Buttons

This card uses the Busin ess Series Terminals button icons. The table below shows which buttons to use on the different types of Nortel Networks telephones.

Button Name T7000, T7100, T7208, T7316 M7100, M7208, M7310, M7324 Feature ≤ Ä

Hold ≥˙

Volume Control √ Ã Release ® ¨

ú ³

Norstar features

Background Music

Button Inquiry

Call Duration

Call Forward

Call Park

Call Pickup directed

Call Pickup group

≤°ﬂ

Listen to music (provided by your office) throu gh your tel eph one speaker when you are not on a call.

Cancel

≤£°ﬂ

≤•‚

Check what is programmed on any button. Useful when labeling buttons.

≤‡‡

Briefly display the approximate length of your cur r ent or mo st re cent call.

≤›

Send your calls to another telep hon e in your Nors t ar syst em.

Cancel

≤£›

≤‡›

Put a call on hold so that it can be pi cked up from any telephone in your Norstar system. The display shows a three-digit retrieval code. To retrieve a parked call, press the Intercom button and dial a retr i eval code on any telephone in your Norstar syst em . On the M7100 teleph one, just lif t the han d se t a nd di al t he r et r i eval code.

≤‡ﬂ

Answer any ringing telephone. Press ≤‡ﬂ and dial the extension number for the ringing telephone.

≤‡ﬁ

Answer a call that is ringing at another tele phone in your pickup group. The external call that has been ringing longest is answered first.

Call Queuing

≤°‚⁄

Answer the next call. If more than one call is waiting, prio r i t y is gi ven to incomi ng external calls over callback, camped, or transferred calls.

Camp-on

Custom Call Routing (CCR)

Class of Service password

Conference

≤°¤

Re-route a call to anothe r tel ephone, even if all its lines are busy. Press ≤°¤, then dial the extension number of the receiving telephone.

≤•°‹¤

Turn CCR on or off. You must enter the System Coordinator or Basic password.

≤ﬂ°

Change the dialing filters on a line or telephone for your next call, or gain external access to your system. Dialing filters determine which numbers you can dial. Press ≤ﬂ° and enter a password provided by your system coor dinator to change your class of service.

≤‹

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹

5. Press the line or intercom button of the first held call (not required on the M7100 telephone).

6. Press ® to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some external lines may not support this feature. See your system coordinator.)

T o put a conference on hold:

Press

To split a conference:

Press the line or intercom button of one caller to consult privately while th e ot he r caller is on hold. To re-establish the conference, press ≤‹.

To disconnect one party:

Press the line or intercom button of th e call er you want to disc onnect, then press ®. Press the line or intercom button of the remaining caller to resume your conversation.

To independently hold two calls:

Press the line or intercom button of th e fir st call er, then press ≥. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press ≤‹, then retrieve the second call from hold.

. The other two callers can still talk to each other.

≥

+ 8 hidden pages