Nortel CICS 6.1 User Guide

Compact ICS 6.1

Return to Menu

Installer Guide

Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003

1-800-4 NORTEL

www.nortel.com/norstar

P0603539 02

Printed in Canada

RTable of Contents

Regulations 13

Installation Safety warning 13 Safety and installation 14 Important safety instructions 15

North American regulations 17

Telecommunication Registration 17 Federal Communication Commission (FCC) Notice Radio/TV

interference 18

Devices intended to be connected to the Public Switched Tele-

phone Network 18 US 18 Canada 20 Signaling method 21 Ringer Equivalence Number 21 Hearing aid compatibility (HAC) 22 Use of a music source 22 Programming emergency numbers 22

Limited Warranty 23

Exclusions 23

International Regulatory Information 24

What’s new with Norstar 25

New features for version 6.1 25

Welcome to ISDN 27

Comparing ISDN to Analog 27 BRI ISDN service 28 ISDN layers 29 ISDN Bearer capability 29 Services and features for ISDN BRI 30 ISDN hardware 32 Clock Source for ISDN Cards 35 Other ISDN BRI equipment 36 ISDN standards compatibility 37 Planning your ISDN network 37 Ordering ISDN BRI 37

P0603539 02 Compact ICS 6.1 Installer Guide

iv /

ISDN programming 39 Programming ISDN equipment 42

Networking with Norstar 47

The big picture 47 Norstar behind a PBX 47

Trunks and target lines 48

Loop start trunks 48 BRI trunks 50 Target lines 50

Remote system access 51

Remote access on loop start trunks 51

Networking features 52

Security 52 Transparent dialing plan 55

Data Solutions 57

Examples of ISDN Scenarios 57 ISDN applications 57 Video conferencing and video telephony 57 Desktop conferencing 57 File transfer 57 Telecommuting 58 Group 4 fax 58 Remote LAN access 58 Leased line backup 58 LAN to LAN bridging 58 Internet and database access 58

Planning the installation 59

Planning checklist 59 Equipment and supplies 59 Optional equipment 60 Equipment for installing the ICS 60 Location requirements 61 Electrical requirements 61 Internal wiring requirements 62 Spacing requirements 63

Compact ICS 6.1 Installer Guide P0603539 02

Upgrading your system 65

Upgrading a restricted Feature Cartridge 66 Upgrading from 16 telephones to 24 telephones 66 Upgrading to Compact ICS 6.1 67 Upgrading Expansion Cartridge for BRI Card installation 68

Installation 69

Installation checklist 70

Testing the ISDN network connection 72 Mounting the ICS 73 Installing the cartridges 75

Removing the cover 77 Installing the Feature Cartridge 78 Terminating resistors on BRI-ST Cards 79 Installing Trunk Cartridges 81 Installing the Expansion Cartridge 84

Connecting the wiring 87

Connecting the wiring for a Compact ICS 87 Connecting the wiring to the distribution panel 88 Wiring charts 88 BRI Wiring charts 96

Installing Norstar telephones 102

Installing the emergency telephone 102 Installing the device that uses the I-ATA 103 Installing Business Series Terminals 104 Installing Norstar telephones 106

Installing ISDN terminal equipment 109

S or T wiring for terminal equipment 109 S or T extension wiring configurations 109 U-LT wiring for terminal equipment 110

Installing optional equipment 112

Auxiliary ringer (customer supplied) 112 External music source (customer supplied) 112 External paging system (customer supplied) 113

Powering up the system 115

/ v

Programming 117

Programming overview 117

P0603539 02 Compact ICS 6.1 Installer Guide

vi /

Profile, Dialpad and Startup programming 118 Installer or System Coordinator Plus programming 119 System Coordinator programming 120 Admin/Basic programming 121

Programming tools 122

Telephones 122 The programming overlay 122 Exiting programming 127 Viewing your programming updates 127 Entering numbers 128 Copying telephone programming 128

Profiles and Dialpads 132

Profile programming 132 Dialpad programming 135

Startup programming 136

Performing Startup 136

Programming 139

Entering programming for installers 140 Entering programming for system coordinators 140 Entering programming using other passwords 141 Programming sequence 141

Terminals&Sets 142

Line access 142 Line assignment 143 Line pool access 144 Prime line 145 Intercom keys 146 Answer DNs 146 OLI # 147 Capabilities 148 ATA settings 150 Name 151 User prefernces 151 Restrictions 152 Telco features 158 Caller ID set 158

Lines 161

Trunk/Line data 161 Copying Trunk and Line data 162 Trunk type 162 Line type 163

Compact ICS 6.1 Installer Guide P0603539 02

Dial mode 164 Prime set 164 Auto privacy 165 Trunk mode 165 Ans mode 166 Ans with DISA 166 Aux. ringer 167 Full AutoHold 167 LossPkg 168 Rec’d # 169 Name 170 Restrictions 170 Restrn filters 170 Line restrns 171 Remote restrns 172 Telco features 173

Services 174

Ringing service 175 Restrn service 178 Routing service 179 Routes 180 Dest codes 181 Setting up a route for local calling 183 Setting up a route for long distance calling 185 Adding a long distance carrier access code 187 Programming for least cost routing 188 Night sched 190 Using dialing restrictions with routing 191 Common settings 192

Sys speed dial 195 Passwords 196

COS pswds 196 Call log pswds 198 Programming pswds 198 Installer 198 SysCoord+ 198 SysCoord 199 Basic 199 IRAD pswd 199 Hospitality password 200 Silent Monitor password 201

/ vii

P0603539 02 Compact ICS 6.1 Installer Guide

viii /

Time&Date 202 System prgming 203

Hunt groups 203 Change DNs 211 Featr settings 212 DRT to prime 214 DRT delay 214 Host delay 218 Link time 218 Direct-Dial 223 CAP/KIM assgn 225 Access codes 227 Line pool codes 228 Park prefix 228 External code 229 Direct-dial # 230 Auto DN 230 DISA DN 231 Auto Attendant 232 Remote access 234 Rec’d # length 237 DN length 238 Network Name Display 241 Intrl modem 242 Alarm reporting 243 Release Reasons 245 Hospitality Services 246 SM sets 248

ETSI: Network features (profile 2) 249

Network Call Diversion 249 Malicious call identification (MCID) 252

Telco features 253

VMsg centr tel#s 253 Outgoing Name and Number Blocking 253

Software Keys 255

SysID 255 Password Keys 255

Hardware 256

Cd1-KSU 257 Discon timer 258 Loops 258

Compact ICS 6.1 Installer Guide P0603539 02

Loop 258 Type 259 Lines 259 No SPIDs assignd 260 # of B-channels 260 Network DNs 261 Call type 261 D-packet servc 262 D-packet servc 262 Lp201 262 TEIs 262 No TEIs on loop 262 Sampling 263 DNs on Loop 201 263 Assign DNs 263 Loop DN 264

I-RAD 265

Connecting to the I-RAD 266

Testing 267

/ ix

Troubleshooting 269

Getting ready 270 Types of problems 270 General troubleshooting procedure 271

Problems with telephones 272

Norstar telephone has faulty buttons, display, handset or other

hardware problems 272 Norstar telephone display unreadable 272 Telephone dead 273 Emergency telephone dead 274

Problems with lines 275

Calls cannot be made (but can be received) 275 Dial tone absent on external lines 276 Hung lines at a telephone 276 Auto-answer line rings at a telephone 277 Prime telephone gets misdialed calls 278 Selected line shows Not in service or Not available 279 Selected line pool shows No free lines 279

Problems with the I-ATA 280

P0603539 02 Compact ICS 6.1 Installer Guide

x /

Calls do not ring and caller does not receive busy tone 280 I-ATA is always busy 280 Calls cannot be answered (or dial tone is not present when

making calls) 281

Calls cannot be made (but dial tone is present) 281

Problems with optional equipment 283

Auxiliary ringer 283 External paging 284 Music on Hold/Background Music trouble 284 KIM not working 285

Problems with Trunk Cartridges 287

Trunk Cartridge trouble 287

Problems with BRI service 288

The BRI card is connected to the ISDN network

(U-loop) but the LED for one of more loops is not lit 288

Out of service is displayed when a BRI line is selected (LED for

loop is lit) 289 All the LEDs on a BRI Card are flashing 289 Caller hears one ring and then a fast busy signal when placing

a call on a BRI line 290

Problems with the NT1 291 ICS down 292 Problems for network or remote users 294

Remote feature code gets no response 294 Dialed number gets ringback and the wrong person 294 Dialed number gets stuttered dial tone instead of ringback 295 Dialed number gets dial tone instead of ringback 295 Dialed number gets busy tone 296 Dialed number does not get through 296 Dialed DISA number gets ringback instead of stuttered dial

tone 297 Dialed DISA number gets dial tone instead of stuttered dial tone

298 DISA user gets overflow tone when entering COS password

298 Dialed feature code gets overflow tone 300 Dialed feature code gets busy tone 301 Line pool access code gets overflow tone 301 Line pool access code gets ringback 302 Line pool access code gets busy tone 302 Dialed number gets no response 303

Compact ICS 6.1 Installer Guide P0603539 02

Maintenance 305

Maintenance overview 305 Beginning a Maintenance session 306

System version 307

Checking the version of the system 307

Port/DN status 308

Identifying a device connected to the system 309 Checking the version number of the device 310 Checking the state of the device 311 Disabling a device 312 Enabling the device 313 Returning to the beginning 313

Module status 314

Looking at the module inventory 314 Checking the number of Trunk Cartridges attached to a module

314 Checking the state of a module 315 Checking the state of a cartridge 316 Disabling a module or its cartridges 316 Enabling a module or its cartridges 316 Returning to the beginning 317

System test log 318

Checking the items in the log 318 Checking the current alarm 319 Checking when each item in the log occurred 319 Checking the number of consecutive repetitions of an event or

alarm 319 Erasing the log 319

System administration log 320

Checking the items in the log 320 Checking the current alarm 320 Checking when each item in the log occurred 321 Erasing the log 321

Provisioning 322

Cd1-KSU 322

Alarm codes 323

If you see an alarm code 323 Alarm troubleshooting 325

Event messages 328

/ xi

P0603539 02 Compact ICS 6.1 Installer Guide

xii /

Dealing with event messages 328 Significant event messages 328

Tests 334

Loopback test 334

Usage Metrics 337

Hunt groups 337

Maintenance records 339

Recording information on the Maintenance records 339 Version number record 340 System test log record 341 System administration log record 342

Specifications 343

Glossary 347

SIndex 367

Backup programming overlays 389

Compact ICS 6.1 Installer Guide P0603539 02

Regulations

Installation Safety warning

Only qualified persons should service this system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the system must be connected to an outlet with a third-wire ground.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth ground via the power cord.

Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.

This equipment meets all applicable requirements of CSA and UL safety standards for North America and relevant EN60950 specifications for European and other markets.

P0603539 02 Compact ICS 6.1 Installer Guide

14 / Regulations

Safety and installation

The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipment damage.

The following precautions should also be observed when installing telephone equipment.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when working with telephone lines.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

This symbol (if applicable) on the product is used to identify the following important information:

For equipment with internal power supplies

• Mains nominal AC voltage 110-120 V~; 60Hz

• Mains nominal AC voltage 220-240 V~; 50Hz

For equipment with external power supplies

• Must be powered from an approved Class 2 power source.

For current ratings, refer to product specific documentation and product labels.

Compact ICS 6.1 Installer Guide P0603539 02

Regulations / 15

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury of persons, including the following:

• Follow the warnings and instructions marked on the product.

• Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

• Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.

• This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

• Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

• Never spill liquid of any kind on the product.

• To reduce the risk of electric shock, do not disassemble this product,

but have it sent to a qualified service person when service or repair work is required.

• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

a. When the power supply cord or plug is damaged or frayed.

b. If the product has been exposed to rain, water or liquid has been

spilled on the product, disconnect and allow the product to dry out to see if still operates; but do not open up the product.

c. If the product housing has been damaged.

d. If the product exhibits a distinct change in performance.

• Avoid using telephone equipment during an electrical storm. There may be a remote risk of electric shock from lightning.

P0603539 02 Compact ICS 6.1 Installer Guide

16 / Regulations

• Do not use the telephone equipment to report a gas leak in the vicinity of the leak.

• To eliminate the possibility of accidental damage to cords, plugs, jacks, and the telephone equipment, do not use sharp instruments during the assembly procedures.

• Do not insert the plug at the free end of the handset cord directly into a wall or baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

• Disconnect telecommunications lines before unplugging main power cord.

• Save these instructions

Compact ICS 6.1 Installer Guide P0603539 02

North American regulations / 17

North American regulations

Telecommunication Registration

Norstar equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files Industry Canada 332D-5980A and FCC US:AB6KF15B20705 (key system), US:AB6MF15B20706 (hybrid system), and US:AB6PF15B23740 (PBX system). Connection of the Norstar telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company. This type of customer-provided equipment cannot be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician.

P0603539 02 Compact ICS 6.1 Installer Guide

18 / North American regulations

Federal Communication Commission (FCC) Notice Radio/TV interference

This equipment, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Devices intended to be connected to the Public Switched Telephone Network

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

This telephone equipment complies with Part 68, FCC Rules for direct connection to the Public Switched Telephone Network (The FCC registration number appears on a label affixed to the ICS).

Your connection to the telephone line must comply with these FCC Rules:

• Use only an FCC Standard network interface jacks and FCC compliant line cord and plug to connect this equipment to the telephone line.

Compact ICS 6.1 Installer Guide P0603539 02

North American regulations / 19

• If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the following network jacks along with the corresponding Facility Interface Code (FIC):

Trunk REN USOC SOC FIC

GATC LSDS (NT7B69AAAA) 0.0 A

0.0 B

Loop Start/Disconnect Supervision (LS/DS)- NT7B75GA-93

GATC CI (NT7B75AAC) 0.0 A

Call Information (CI)- NT5B41GA-93 AC

BRI-U2 and BRI-U4 Cards NT7B86GB-93 and NT7B87GB-93

BRI-ST - NT7B76GY-93 (when connected to an NT1 which has a U interface to the telephone network)

1.5B DC 0.3

0.0 B

1.5B DC 0.3

— RJ49C 6.0Y 02IS5

— RJ49C 6.0Y 021S5

RJ21X 9.0F 02LS2

In some states, customers are permitted to install their own jacks.

• The equipment cannot be used with or connected to a party line or a public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact the Public State Utility Commission, Public Service Commission or Corporation Commission for information.

• It is no longer necessary to notify the Telephone Company of your system Registration and REN numbers. However, you must provide this information to the telephone company if they request it.

P0603539 02 Compact ICS 6.1 Installer Guide

20 / North American regulations

• If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it necessary.

• The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

• Do not attempt to repair this equipment yourself. If trouble is experienced with this equipment, please refer to the repair and warranty information, noted below. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Canada

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Compact ICS 6.1 Installer Guide P0603539 02

North American regulations / 21

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations as specified in the Industry Canada Standard ICES-003.

Signaling method

The equipment allows signaling in DTMF tones. It can complete calls to local and long distance lines and can also complete long distance calls via computer phone systems such as MCI or SPRINT. This equipment is capable of providing access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Ringer Equivalence Number

The FCC Registration information on the product label, includes a Ringer Equivalence Number (REN) which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent ICSs from detecting ringing in response to an incoming call and may make placing calls difficult. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

Note: RENs are associated with loop start and ground start ports. Do not

use for E&M or digital ports.

P0603539 02 Compact ICS 6.1 Installer Guide

22 / North American regulations

Canada

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that sum of the ringer equivalence numbers of all the devices does not exceed 5.

Hearing aid compatibility (HAC)

The telephone station sets are compatible with hearing aids equipped with an appropriate telecoil and is compliant with the requirements of the Americans with Disabilities Act (ADA).

Use of a music source

In accordance with US, Canadian and international copyright laws, a license may be required from the American Society of Composers, Authors and Publishers, or other composers’ or performing rights organization if Radio, TV or other broadcasts to the public are transmitted through the Music On Hold or Background Music features of this telecommunication system.

Programming emergency numbers

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for calling before hanging up.

2. Perform such activities in the off-peak hours, such as early mornings or late evenings.

Substitution of non-approved equipment will void the NORTEL warranty.

Address for warranty and repairs in the US:

Nortel 640 Massman Drive Nashville TN 37210

For more information call 1-800-4NORTEL

Compact ICS 6.1 Installer Guide P0603539 02

Address for warranty and repairs in Canada:

Nortel 30 Norelco Drive Weston, Ontario M9L 2X6

Limited Warranty / 23

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession.

Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

P0603539 02 Compact ICS 6.1 Installer Guide

24 / International Regulatory Information

International Regulatory Information

The CE Marking on this equipment indicates compliance with the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

WARNING

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

Compact ICS 6.1 Installer Guide P0603539 02

What’s new with Norstar

The Norstar Compact ICS 6.1 software includes several new features and a few functionality changes.

New features for version 6.1

• Key Indicator Module (KIM) and T7316E Business Series Terminal (BST) create a Central Answering Position (CAP).

These two pieces of hardware are designed to replace the M7324/CAP setup. The T7316E can also be deployed as a stand-alone unit, and works the same way as previous versions of the T7316 with some minor changes, including an active handsfree key below the main dialpad. (CAP/KIM assgn on page 225)

The KIM can be used in two configurations. The ordinary KIM (OKIM) has the same functionality as the current unassigned CAP module. The enhanced KIM (eKIM) supports multiple lines, including target lines, and hunt group appearances.

Up to four KIMs can be attached to a T7316E, without requiring a supplementary power supply. A T7316E can only support a maximum of four eKIMs, however, it can support up to nine OKIMs, with the addition of a station auxiliary power supply (SAPS). The system can support one CAP with an eKIM. This number will include any T7324based CAP installations you might already have. The system can support any number of CAPS using OKIMs.

T7316E telephones and KIMs also provide call-specific icons to make call tracking easier.

You cannot program Answer DNs onto a KIM.

• destination code enhancements

— 12-digit destination code: You can specify up to 12 digits as a

destination code, which allows you to support user expectations of dialing requirements for existing systems. For instance, if your users are used to dialing 91XXX-XXX-XXXX for a long distant call, they can continue to do so, so you can provide a seamless transition to network dialing. (Dest codes on page 181)

— multiple least-cost routing: When you specify a schedule other

than Normal for a destination code, you can specify up to three

P0603539 02 Compact ICS 6.1 Installer Guide

26 / What’s new with Norstar

possible routes the call can access, in order of preference. The system tries the first route, and if that route is not available, the system moves to the next route, and so on. (Multiple least cost routing on page 189)

• Silent monitor for hunt groups

Your Hunt group supervisors can now monitor hunt group calls, either silently, or by providing a conference tone to indicate that the call is being monitored (Monitoring Hunt groups on page 210). Other new functionality has been added to allow you to determine which telephones will be allowed to silent monitor (Capabilities on page

148), how many monitoring telephones your system will allow (SM sets on page 248), and what password is required to enter a monitoring session (Silent Monitor password on page 201). Refer to the Modular ICS 6.1 System Coordinator Guide for a detailed description about how to use the feature.

• CLID display enhancements: display an incoming call CLID on a telephone with activated CLID display, where a call is currently active.

Compact ICS 6.1 Installer Guide P0603539 02

Welcome to ISDN

This chapter provides you with some background information about ISDN and also includes information about:

• Analog vs. ISDN

• Type of ISDN service

• ISDN layers

• ISDN Bearer capability

• Services and features for ISDN BRI

• ISDN hardware

• ISDN standards compatibility

Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving voice, data, images, text, and other information through the telecom network.

ISDN uses existing analog telephone wires and divides them into separate digital channels, which dramatically increases the bandwidth.

ISDN uses a single transport to carry multiple information types. What once required separate networks for voice, data, images, or video conferencing is now combined onto one common high-speed transport.

Note: Nortel endeavours to test all variations of ISDN BRI and PRI on

Norstar. However, due to the number of variations, this is not always possible. Check with your service provider about compatibility.

Comparing ISDN to Analog

ISDN offers significantly higher bandwidth and speed than analog transmission because of its end-to-end digital connectivity on all transmission circuits. Being digital allows ISDN lines to provide better quality signaling than analog POTS lines and ISDN out-of band data channel signaling offers faster call set up and tear down.

While an analog line carries only a single transmission at a time, an ISDN line can carry one or more voice, data, fax and video transmissions simultaneously.

P0603539 02 Compact ICS 6.1 Installer Guide

28 / Welcome to ISDN

An analog modem operating at 14.4 K takes about 4.5 minutes to transfer a 1 MB data file and a 28.8 K modem takes about half that time. Using one channel of an ISDN line, the transfer time is reduced to only one minute. If two ISDN channels are used, transfer time is just 30 seconds.

When transmitting data, the connect time for an average ISDN call is about three seconds per call, compared to about 21 seconds for the average analog modem call.

BRI ISDN service

Basic Rate Interface (BRI) ISDN service provides lines where each line is made up of separate channels known as B and D channels which transmit information simultaneously.

BRI is known as “2B+D” because it consists of two B-channels and one D-channel.

B channels

B channels are the bearer channel and are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI) has more than one B-channel, a user can perform more than one transmission at the same time using a single ISDN line.

D channels

The standard signaling protocol is transmitted over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination and has speeds of 16 kbps. Data information consists of control and signal information and packet-switched data such as credit card verification.

Compact ICS 6.1 Installer Guide P0603539 02

Welcome to ISDN / 29

ISDN layers

ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment. The layers include both physical connections, such as wiring and logical connections, which are programmed in computer software.

When equipment is designed to the ISDN standard for one of the layers, it works with equipment for the layers above and below it.

There are three layers at work in ISDN for Norstar. To support ISDN service, all three layers must be working properly.

• Layer 1: A physical connection that supports fundamental signaling passed between the ISDN network (your service provider) and the Norstar Compact ICS. When the BRI card LED for a loop which is used for a network connection is lit, layer 1 is functioning.

• Layer 2: A logical connection between the ISDN network (your service provider) and the Norstar Compact ICS. Norstar has two of these connections for each BRI line, one for each of the logical lines. Without Layer 2, call processing is not possible and there is no dial tone.

• Layer 3: Also a logical connection between the ISDN network (your service provider) and the Norstar Compact ICS. For BRI lines, layer 3 is where call processing and service profile identifier (SPID) information is exchanged. This controls which central office services are available to the connection. For example, a network connection can be programmed to carry data calls.

The system of layers is important when you are installing, maintaining, and troubleshooting an ISDN system. See Problems with BRI service on page 288 for more information about working with the layers.

ISDN Bearer capability

Bearer capability describes the transmission standard used by the BRI line so that it can work within a larger ISDN hardware and software network.

The bearer capability for BRI is voice/speech, 3.1 kHz audio, and data (unrestricted 64 kbps, restricted 64 kbps, 56 kbps).

P0603539 02 Compact ICS 6.1 Installer Guide

30 / Welcome to ISDN

Services and features for ISDN BRI

As part of an ISDN digital network, your Compact ICS supports enhanced capabilities and features, including:

• faster call set up and tear down

• high quality voice transmission

• dial-up Internet and local area network (LAN) access

• video transmission

• network name display

• name and number blocking (BRI and analog)

• access to public protocols (NI-1 for BRI)

BRI services and features

• data transmission at speeds up to 128 kbps per loop (depending on the bandwidth supported by your service provider)

• shared digital lines for voice and data ISDN terminal equipment

Norstar Basic Rate Interface (BRI) cards also support D-channel packet service between a network and terminal connection. This allows you to add applications, such as point-of-sale terminals, without additional network connections.

Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment (TE).

Compact ICS supports the following ISDN services and features offered by ISDN service providers:

• D-channel packet service to support devices such as transaction terminals. Transaction terminals are used to “swipe” credit or debit cards and transmit the information to a financial institution in data packets.

• calling number identification (appears on both Norstar sets and ISDN terminal equipment with the capability to show the information)

• Multi-Line Hunt or DN Hunting, which switches a call to another ISDN line if the line usually used by the Network DN is busy.

Compact ICS 6.1 Installer Guide P0603539 02

+ 360 hidden pages